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United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Job Description 


Job Title: Manager, Mission United 
Department: United Way 211 
Reports to: Director of 211 
Status: Non-Exempt FT 
Salary Range: $45,000 - $50,000 DOE 
Location: Lee, Hendry, Glades 
Send Resume and Cover Letter to: <a href="mailto:Keila@UnitedWayLee.org" target="_blank">Keila@UnitedWayLee.org</a> 
Deadline for Application: November 21, 2025 – 5 PM 
 

United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to 
improving the quality of life for all people in our community. This is accomplished through fundraising, 
fund distribution (90+ partners), community building, volunteer advancement, and information and 
referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with 
the main campus being located at 7273 Concourse Drive, Fort Myers, FL. 
 

Summary: Provides oversight and growth-minded leadership to the Mission United program, ensuring 
effective coordination of daily operations. This position acts as the primary contact point for 
stakeholders and key community partners within Mission United and is a visible community-facing 
representative of United Way in Lee, Hendry, and Glades Counties. This position advocates on behalf 
of veteran clients and may be asked to support other areas within 211 during times of need. Models the 
attributes of respect, trust, sensitivity and confidentiality to callers, stakeholders, and coworkers. 

Essential Functions 

1. Responsible for the overall support and service delivery of Veteran Care Coordination, 
including: 

a. Providing care coordination service via telephone, email, IM/Chat and in-person to 
veterans. 

b. Conducting comprehensive needs and service assessments. 
c. Facilitating referral to appropriate service providers, facilities, and treatment. 
d. Conducting comprehensive, person-centered activities in accordance with best 

practices. 
e. Screenings for risks to health and safety. 

2. Provides follow-up and monitoring quality of service delivery and care Coordination. 
3. Advocates on behalf of veterans and families to access federally funded and private 

organizations to meet basic and related service needs. 
4. Composes or prepares correspondence, case notes, narrative and technical reports, 

notifications, and related documents using computer-based applications in a clear and 
professional manner. 

5. Organizes and hosts bi-monthly Mission United Stakeholder Meetings to ensure engagement 
and collaboration with diverse community partners. 

6. Coordinates and attends veteran-focused and community outreach events/meetings, acting as 
an advocate for the Mission United program, as well as United Way. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

7. Analyzes, interprets, and prepares statistical data for Mission United Stakeholders, and any 
funders. 

8. Assists in the process of grant applications and any other funding opportunity. Tracks and 
reports on data and program information as appropriate post-award. 

9. Acts as the primary contact for Veteran specific funders such as Bonita Bay Veterans Council 
and Military Officers Association of America (MOAA). 

10. Monitors Veteran resources in database assuring Veteran resources are up to date and 
accurate. Assists in researching/developing new resources for Veterans. 

11. Emergency Response – all employees will be required to work before, during, or after an 
Emergency as needed. During an Emergency, employees may temporarily be assigned to work 
and perform duties outside the normal scope of their position, location and work schedule to fit 
the needs of the County and its citizens. 

12. Supports the greater United Way 211 department, as needed, including assisting in client calls 
or data collection. 

13. Works closely with Marketing and Campaign departments to further tell the story of United 
Way’s Mission United program in new and impactful ways. 

14. Responsible for all program administration including monitoring and managing program staff, 
performing employee evaluations in a timely manner, and submitting relevant purchase orders. 

Other Duties 

Please note this job description is not designed to cover or contain a comprehensive list of activities, 
duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and 
activities may change at any time with or without notice. 

Supervisory Responsibilities: Supervises 1 staff. 

Qualifications: The following requirements are representative of the knowledge, skill and/or ability 
required to satisfactorily perform the essential job duties. 

Education and/or Experience: Minimum of AA degree or comparable work experience. A minimum of 
3 years of experience with progressive responsibility in the field of veteran or social service experience 
preferred. Prior experience for public or nonprofit employer is highly preferred. 

Relationship Management: Strong ability to build and maintain relationships with a wide variety of 
stakeholders including community leaders, corporate supporters, social service entities, and 
governmental agencies. 

Communication: Excellent verbal and written communication skills to effectively interact with and 
present to various stakeholders, including Board Members, clients, donors, volunteers, and community 
members. 

Operational Management: Proven experience in overseeing program operations, ensuring efficiency, 
and compliance with any grant or governmental requirements. 

Analytical Skills: Ability to track, analyze, and report on program outcomes and measurements to 
drive continuous improvement. 

Collaboration: Strong collaborative skills to work effectively with multiple departments and achieve 
organizational goals. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Knowledge of Program Management preferred. 

Interpersonal Skills: Excellent active listening, and interpersonal skills required. Strong critical 
thinking, prioritization and judgment skills required. Business writing skills are necessary. Strong 
administrative and operational skills essential. 

Language Skills: Ability to write reports and business correspondence. Ability to present information to 
and respond to questions from diverse clients, providers, and program stakeholders. 

Computer Skills: Requires knowledge of MS Office software and database programs. ANDAR 
software knowledge preferred. 

Presentations Skills: Will require frequent public speaking at meetings and related activities. 

Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines. 

Other Skills: Problem solving capabilities, empathy, and cultural diversity skills. 

Physical Demands: The physical demands described here are representative of those that must be 
met by an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit, talk and/or hear. The 
employee is frequently required to use finger and hand motion and occasionally to stand, walk and 
reach with hands and arms. The employee must frequently lift and/or move up to 20 pounds and 
occasionally lift and/or move up to 30 pounds. There may be additional physical requirements 
associated with events or special projects. Specific vision abilities required by this job include close 
vision, distance vision, depth perception and ability to adjust focus. 

Work Environment: The work environment characteristics described here are representative of those 
an employee encounters while performing essential functions of this job. Reasonable accommodations 
may be made to enable individuals with disabilities to perform the essential functions. This job operates 
in a professional office environment, off-site venues and outside event areas in various weather 
conditions. This role routinely uses standard office equipment such as computers, phones and 
photocopiers. 

This is a full-time, non-exempt position. Days of work are Monday through Friday 8:00 am-5:00 pm. 
Evening and weekend events may be required as job duties demand. Travel may be required to other 
counties as needed. 

United Way is an equal employment opportunity employer and does not discriminate against any 
person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or 
any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions 
and privileges of employment as well as the use of all company facilities, participation in all company-
sponsored activities, and all employment actions. United Way will make reasonable accommodations 
for qualified individuals with known disabilities unless doing so would result in an undue hardship. 

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free 
workplace program. Background testing will be conducted because of the nature of the position. 
Applicants may be asked to take an online skills assessment. 


United Way of Lee, Hendry, Glades 
7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 
<a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 

Additional information: 

UWLHG is an exceptional workplace that can provide you with: 
 • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers 
 • Working with diverse staff and other constituents 
 • Culture of high-performance expectations and accountability 
 • Exciting and challenging work 
 • Opportunity to help solve the community's toughest problems 
 • Competitive pay that is commensurate with demonstrated successful performance and 

experience 
 • Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO 


<ul>	<li>Job Description</li>
</ul>

United Way of Lee, Hendry, Glades

Mission United Manager

Position Title: Director of&nbsp;Volunteer Center&nbsp;Status: ExemptSupervisor: Chief Development OfficerClassification: Full TimeSalary Range: &nbsp;$55,000 - $65,000 - DOE Location:&nbsp;Fort Myers, FLApplication Deadline: November 7, 2025 – 5 PMSubmit Cover Letter and Resume:&nbsp;<a href="mailto:resume@UnitedWayLee.org" target="_blank">resume@UnitedWayLee.org</a>&nbsp;United Way of Lee, Hendry, &amp; Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a nonprofit social services organization, with eighty employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp;Summary:&nbsp;Responsible for program development and daily operation of the Volunteer Center, including supervision of the Volunteer Center Manager. Ensures the creation and promotion of a high-quality volunteer experience for corporate partners and community members.&nbsp;Establishes and expands positive relationships with members of the community to build a talent pool of volunteers. Tracks program metrics using the Galaxy portal, and Excel spreadsheets. Analyzes program data, identifies trends, and strengthens outcomes. Must be able to accommodate evening and weekend scheduling for volunteer events.Essential Functions<ul><li>Cultivates Nonprofit Partnerships: Proactively engages with local nonprofit organizations to identify, develop, and promote volunteer opportunities.&nbsp;</li><li>Strives to increase the number of year-round volunteer opportunities in Galaxy by 25% through strategic relationship-building and collaboration.</li><li>Volunteer Recruitment and Engagement: Builds and maintains a core group of volunteers to facilitate events such as Days of Caring, High School Blood Drives, and community tabling events.&nbsp;</li><li>Works with Campaign team to identify, engage, and collaborate with new corporate groups for Days of Caring.&nbsp;</li><li>Volunteer Tracking and Reporting: Develops and implements a comprehensive plan to accurately capture and record all internal United Way volunteer hours. This includes hours contributed by Board Members, participation in Fund Distribution and Campaign activities, and other internal United Way-related volunteer efforts.</li><li>Promotes principles and values of volunteering, volunteer orientations and tracking of hours.</li><li>Cultivates relationships and manages regular communication with local agencies, schools, and nonprofits to maintain project inventory for individual and corporate volunteers, while maintaining current contact lists.</li><li>Maintains accurate data and prepares reports detailing relevant volunteer metrics, including engagement and impact reports.</li><li>Collaborates with Marketing Department and staff to promote volunteer opportunities, events, and projects on social media</li><li>Organizes annual Volunteer Appreciation Breakfast.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Supervisory Responsibilities:&nbsp;Volunteer Center Manager&nbsp;&nbsp;Qualifications:&nbsp;The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties.&nbsp;Education and/or Experience: Minimum of bachelor’s degree and 4 years’ experience in nonprofit management, program development, and volunteer coordination.Knowledge:&nbsp;Existing knowledge&nbsp;of local provider network of nonprofit agencies, customer relationship management, project management, and experience in program design and expansion.Engagement Skills: Strong communication skills, relationship building, active listening, problem solving, critical thinking, and sound judgment required.&nbsp;Business writing, analysis, and supervisory skills necessary.&nbsp;Strong administrative and operational skills essential.&nbsp;&nbsp;Language Skills: Excellent verbal, written and presentation skills are necessary. Ability to write reports and business correspondence, and communicate effectively with community partners, employees, managers, and senior level executives.Computer Skills: Requires advanced knowledge of SharePoint, Excel, Word, Outlook, Canva, social media, and virtual meeting platforms.Presentations Skills:&nbsp;Excellent public speaking and presentation skills required. &nbsp;Licenses:&nbsp;Valid Florida Driver’s License with a driving record that meets our insurance guidelines.Other Skills: Must be highly organized, have the ability to work in a fast-paced environment, and collaborate with internal and external customers.Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp; Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk and/or hear.&nbsp;The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms.&nbsp;The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.&nbsp;There may be additional physical requirements associated with volunteer events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Approximately 50% of the work of this position is spent at project sites, in offsite meetings, or traveling to various locations.Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, off site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are primarily Monday through Friday, 8:00 a.m. to 5:00 p.m. and includes some evening and weekends hours. Flexibility is essential.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability, age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions.&nbsp; United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in an undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Background testing will be conducted because of the nature of the position. Applicants may be asked to take an online skills assessment.&nbsp;Additional information:UWLHG is an exceptional workplace that can provide you with:&nbsp;<ul><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community's toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401K, and monthly accrued PTO</li></ul>

2 united-way-lee-hendry-and-glades Jobs