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United Way of El Paso County is committed to improving the lives and futures of 
all people in the community. We bring together expertise, funding and volunteer 
support to positively impact education, health, basic needs, and financial 
stability. In partnership with others, we work to eliminate inequities experienced 
by diverse populations so that all people have a safe, healthy home environment, 
achieve their educational potential, and increase their financial stability. We 
commit to building bridges across cultural, racial, religious, and economic 
boundaries. 

POSITION: PARENTS AS TEACHERS CASE MANAGER 
 

REPORTS TO: Director of Early Childhood Initiatives 
 
Purpose: The Case Manager contributes to the achievement of United 

Way of El Paso County’s (UWEPC) mission, vision, and core 
values by addressing a key strategy: family home visitation 
programs. The Case Manager is responsible for providing 
needs assessment, service planning, and monitoring and 
evaluation of case management services to children and 
families enrolled in the Parents as Teachers Program, an 
evidence-based early childhood home visitation framework 
that builds strong communities, thriving families and children 
who are healthy, safe and ready to learn. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
The Parents as Teachers (PAT) Case Manager Responsibilities include: 

ï· Complete intake record and identify reasons for referral. 
ï· Assist participants enrolled in the PAT Program with basic needs. 
ï· Create and customize a service plan with each participant receiving case 

management services. 
ï· Monitor and evaluate the service plan as needed during services period. 
ï· Be in contact with the family monthly until terms on the service plan are 

addressed/provided/remedied. 
ï· Complete warm-hands off/referrals to entities in El Paso that are better 

suited/preferred to meet the needs of the PAT participants. 

 
Administrative Compliance for HOPES: 

ï· Complete data entry in data entry systems. 
ï· Maintain accurate and complete family file records. 
ï· Complete daily timesheets, staff weekly and monthly reports, monthly 

mileage and expense reports by set deadlines. 
ï· Participate in monthly reflective and administrative supervision sessions. 
ï· Recruit families to maintain a full caseload by conducting presentations in 

small or large groups. 
ï· Request donations and incentives for active participants in the PAT 

program. 
 


Professional Development 
ï· Complete at least 20 hours of professional development each year. 
ï· Attend all grant-required trainings. 

 
 
CROSS-FUNCTIONAL RESPONSIBILITIES: 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate 
support and value to partners. Leverage relationships to create additional 
opportunities with other organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United 
Way of El Paso County’s mission, vision and core values becoming a 
defined community ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with 
local organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to 
achieve goals. 

ï· Strong project management, process improvement, or other applicable 
experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. 
Strong ability to distill and communicate complex issues and concepts to 
others. 

ï· Strong communicator focused on building relationships and leveraging 
partnerships to advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense 
of urgency, and sense of humor. 

 
Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, 
Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo 
Meeting, FaceBook Live, Microsoft Teams; Intermediate knowledge of case 
management software and workflow. 


Key Competencies 

ï· Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies 
efforts that will have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the 
effective interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with 
organizational mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and 
sound business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that 
supports innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities 
we serve. 

Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create 
real social change that leads to better lives and healthier 
communities. This drives their performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes 
and is astute in cultivating and managing relationships toward a common 
goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through 
meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the 
common good: creating, resourcing, scaling and leveraging strategies and 
innovations for broad investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in 
growing and protecting the reputation and results of the greater network. 

. 


 
Qualifications--Knowledge, Education and Experience 
 
Must have a minimum of a bachelor's degree in Social Work or closely related 
field (counseling, psychology, etc.) 
 
Must have at least 3 years of hands-on experience working with families and 
children. Bilingual (English/Spanish) is required. 
 
The ability to extend emotional support to families in crisis with a non-judgmental 
attitude, offering compassion and strength in an objective manner. 
 
Leadership qualities to include the ability to give direction and to work 
cooperatively with peers and accept direction as needed. 
 
Knowledge of the non-profit sector is essential. Knowledge of community 
resources and ability to access needed services for families. 
 
Successful candidate must also embody personal attributes of honesty, integrity, 
professional behavior, tact, sense of urgency, and sense of humor. 
 
Must be able to work a flexible schedule with the possibility of early morning, 
evening, and weekend work. 
 
The physical demands described here are representative of those that must be 
met by an employee. Reasonable accommodations may be made to enable 
individuals with disabilities to perform the essential functions. While performing the 
duties of this job the employee is regularly required to sit, talk, and/or hear. 
Continual use of the hands with wrist and finger movement using a keyboard is 
required. Specific vision abilities required by this job include long hours viewing a 
computer monitor screen and occasionally lifting up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work 
outside normal office environment. Must possess a valid driver’s license, current 
auto insurance, and daily access to reliable vehicle. 
 
Must be able to pass a background check. 
 
The above statements are intended to describe the general nature and level of 
work being performed by the individual in this position. They are not intended to 
be an exhaustive list of all duties, responsibilities, and skills required of the 
position. Duties, responsibilities and activities may change at any time with or 
without notice. 
 
 
Job Classification Salary Range $15-$18 per hour 
Temporary Full Time, Non-Exempt

United Way of El Paso County

Parents as Teachers Case Manager

ORGANIZATION OVERVIEWUnited Way of El Paso County is committed to improving the lives and futures of all people in the community. We bring together expertise, funding and volunteer support to positively impact education, health, basic needs, and financial stability. In partnership with others, we work to eliminate inequities experienced by diverse populations so that all people have a safe, healthy home environment, achieve their educational potential, and increase their financial stability. We commit to building bridges across cultural, racial, religious, and economic boundaries.OVERVIEW OF RESPONSIBILITIESThe Parent Educator contributes to the achievement of United Way of El Paso County’s (UWEPC) mission, vision, and Education Community Impact goals by addressing a key strategy: family home visitation programs.&nbsp; The Program Manger’s responsibility is to successfully deliver the Parents as Teachers program, an evidence-based early childhood home visitation framework that builds strong communities, thriving families and children who are healthy, safe and ready to learn.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONSThe Parents as Teachers (PAT) Parent Educator delivers the essential PAT program functions, to include:<ul><li>Preparing for and conducting monthly or bi-monthly home visits, including home visits with reoccurring access to vulnerable populations, which will require 27 to 35 visits per month</li><li>Partner with families to improve well-being, reflect with families regarding parenting styles, and facilitate discussions and play activities to foster healthy development</li><li>Planning and conducting group connections and family appreciation events</li><li>Conducting screenings and assessments for parents and children</li><li>Utilizing identified resources available to provide family support</li></ul>Administrative Compliance for Parents as Teachers<ul><li>Complete data entry in two electronic databases including Penelope (PAT) and Extended Reach.</li><li>Maintain accurate and complete family file records.</li><li>Complete daily timesheets, staff weekly and monthly reports, monthly mileage and expense reports by set deadlines.</li><li>Participate in monthly reflective and administrative supervision sessions.</li><li>Recruit families to maintain a full caseload by conducting presentations in small or large groups.</li><li>Request donations and incentives for active participants in the Parents as Teachers (PAT) program.</li></ul>Professional Development<ul><li>Complete at least 20 hours of professional development each year to maintain Parents as Teachers credential.</li><li>Attend all required trainings: Core Curriculum trainings, Technology Training, PAT Foundational and Model Implementation trainings, Ages and Stages Questionnaire, Life Skills Progression, Cultural Competency Training, Health Screenings and other trainings as recommended by program to enhance professional skills and capacity building.</li></ul>EDUCATION/REQUIREMENTSMust have a bachelor’s degree in a health and human services field or early childhood education.&nbsp;Must have at least two (2) years of direct service experience in a health and human services field and in working with families and children.Must befluent in English and Spanish.Successful candidate must also embody personal attributes of honesty, integrity, professional behavior, tact, sense of urgency, and sense of humor.Must possess a valid driver’s license, current auto insurance, and daily access to reliable vehicle.Must be able to pass a background check.The above statements are intended to describe the general nature and level of work being performed by the Parent Educator.&nbsp; They are not intended to be an exhaustive list of all duties, responsibilities, and skills required.Must be able to work a flexible schedule with the possibility of early morning, evening, and weekend work.The physical demands described here are representative of those that must be met by an employee. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen and occasionally lifting up to 25 pounds.Skills and Demonstrated AbilitiesStrong leadership, verbal and written communication skills; and strong presentation and interpersonal skills.Basic knowledge of Microsoft Office applications.Must possess the ability to effectively and efficiently coordinate multiple projects.&nbsp;Strong organizational and record keeping skills.Personal Attributes<ul><li>Works well with other people.</li><li>Works effectively in a dynamic, innovative and changing environment.</li><li>Pays attention to detail, accuracy and quality.</li></ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF ●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. ●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. ●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. ●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. ●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.Job Classification&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Salary: $36,790.00This is a full-time non-exempt position with competitive benefits (Health, Dental, Life Insurance and Retirement contributions).

Parents as Teachers Parent Educator

Position Title: Director, Family Success CenterReports to: President &amp; CEOSalary:&nbsp;$70,000-80,000&nbsp;Location:&nbsp; Pikes Peak United WayDivision:&nbsp;Family Success CenterClassification:&nbsp; Full-time, ExemptSupervises:&nbsp;Family Success Center StaffGeneral Functions:&nbsp;The Director of the Family Success Center (FSC) is responsible for the development, implementation and enforcement of the FSC policies and procedures, as well as supervising any center-based staff and managing partner relations on site.&nbsp; The Director fills the role of ambassador for the organization in the community and with donors, grantors and volunteers.&nbsp; The position also works in close partnership with funded and non-funded partner agencies to cultivate an empowering, collaborative culture for all stakeholders: staff, clients, partners and volunteers.&nbsp; &nbsp;PIKES PEAK UNITED WAY MISSION STATEMENT:&nbsp; To enhance youth success and family stability in the Pikes Peak Region by leading and lifting the most vulnerable in our community with mentorship, life resources and real job opportunities.&nbsp; Our signature programs and partner agencies intently focus on connecting youth and their families to resources at the beginning of their life journey to ensure access to fundamental needs of food, shelter and learning resources for all.&nbsp; #strongertogetherESSENTIAL FUNCTIONS:Leadership:<ul><li>Establishes a positive, healthy and safe work environment and encourages teamwork through strong communications.</li><li>Establishes relationships and credibility among community leadership, advocates and residents.</li><li>Mobilizes government, non-profit, small business and other community partners; builds on and supports community plans and goals aligned with FSC work.</li><li>Supervises staff, partner agency staff and volunteers working at FSC.&nbsp;</li><li>Provides guidance on performance expectations to employees and provides regular and documented feedback on strengths and weaknesses, to include a yearly review.&nbsp;</li><li>Participates in the FSC network meetings and events.</li><li>Establishes, develops and maintains effective working relationships/partnerships with local schools, businesses, government agencies and non-profit organizations in partnership with PPUW.</li><li>Remains accessible to staff, partners’ staff and volunteers for problem-solving and handling escalated participant issues.</li><li>Sets up and attends FSC update and planning meetings with partners for integrated services model implementation and refinement; schedules and participates in other stakeholder meetings as required.</li><li>Cultivates, maintains and documents partner relationships and agreements.</li><li>Acts in a professional manner and is the outward facing representative for the FSC.</li><li>Evaluates the FSCs programming and impact based on the strategic plan.</li><li>Stays informed about developments and trends in human services and needs of the community.</li><li>Leads tours with donors, community partners, grant funders and stakeholders.</li></ul>Operational Planning and Management:<ul><li>Oversees day-to-day operations of the FSC to ensure a smoothly functioning, efficient organization.</li><li>Develops, implements and enforces FSC policies and procedures with appropriate input from relevant staff and partners.</li><li>Works with security staff to ensure safety of all staff, clients and volunteers.</li><li>Creates strategic goals, indicators and outcomes that support the PPUW strategic plan.</li><li>Develops and maintains overall calendar and schedule for the FSC, coordinating services, events, meetings and tours with funders and partners.</li><li>Develops and manages MOUs and contracts related to partners.</li><li>Maintains official records and documents in compliance with federal, state and local laws and regulations.</li><li>Leads creation, implementation and evaluation of program service delivery from partner agencies.</li><li>Determines staffing requirements for organizational management and program delivery.</li><li>Ensures that staff members have the technology needed to accomplish their tasks in an effective, efficient manner.</li></ul>Program Planning and Management:<ul><li>Develops and implements standards and controls, systems and procedures and regular evaluations.</li><li>Supervises short term rental scheduling, event and program management and payments.</li><li>Coordinates with kitchen manager to supervise community kitchen rentals, use and maintenance of space and all income and expenses related to kitchen rentals.</li><li>Creates and coordinates necessary data collection processes to meet funder and partner reporting needs, ensuring that participant data is shared among partners appropriately.</li><li>Ensures data reporting is timely and accurate.</li><li>Continuously reviews FSC processes, service outputs and outcomes as part of ongoing quality improvement practices.</li><li>Implements best practices as aligned with community needs.</li></ul>Fiscal Planning and Management:<ul><li>Works side-by-side with grant writer on program specific grant applications and grant reporting.</li><li>Participates in fundraising events and activities.&nbsp;</li><li>Actively supports and participates in fundraising efforts to identify, prioritize and strategize revenue generation opportunities.</li><li>Maintains knowledge of grant requirements and contracts specific to FSC functions.</li><li>Works with senior leadership to develop the annual budget.</li><li>Reviews grants to ensure they are appropriate to the mission and that there is adequate funding for grant administration.</li><li>Maintains the overall budget for the FSC.</li></ul>Communications/Advocacy:<ul><li>Collaborates/Leads in effective communication within FSC staff, clients, PPUW, El Paso County and City of Colorado Springs, government, media and other non-profit organizations.</li><li>Develops and maintains cooperative relationships with key partners, elected officials, the faith community, schools and other local nonprofits.&nbsp;</li><li>Responsible for outreach with the goal of increasing awareness of FSC programs and services in the community and increasing participant numbers.</li><li>In coordination with other FSC staff, lead FSC outreach and advocacy activities such as tours, speaking engagements, and media interviews.&nbsp; Represent the FSC in the community.</li><li>Oversees marketing and communications activities and materials to promote&nbsp;the FSC.</li></ul>CREDENTIALS, EXPERIENCE AND QUALIFICATIONS<ul><li>Bilingual: Spanish/English strongly preferred.</li><li>Bachelor’s Degree in Human Services, Education, Program Management or related field, Master’s Degree preferred.</li><li>Minimum of 3 - 5 years of collaboration and program-building, strong leadership experience preferred.</li><li>Prior experience working in a collaborative non-profit network is preferred.</li><li>Proof and maintenance of proper legal authorization to work in the United States</li></ul>CORE COMPETENCIES for ALL UNITED WAY PROFESSIONALS:<ul><li>Mission Focused – Communicates effectively “the story” of the organization’s work to engage and energize donors, volunteers, advocates, and all other constituents in the community.</li><li>Relationship Oriented – understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator – understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven – dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;</li><li>Brand Steward – understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>ENVIRONMENTAL FACTORS:Business office environment; professional dress/attire expected.&nbsp; Physical demands of the position include the ability to talk and hear, prolonged sitting and/or standing, occasional lifting up to 50 pounds and regular use of computer and telephone.&nbsp; The position involves frequent and routine public contact and travel to outside meetings and events.&nbsp; Reliable transportation, valid driver’s license and verifiable automobile insurance are required.&nbsp; Occasional evening and weekend hours are expected.&nbsp;This posting is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the position.Pikes Peak United Way is dedicated to the principles of equal employment opportunity.&nbsp;It is the policy of Pikes Peak United Way to staff positions with the best-qualified people regardless of age, race, sex, color, religion, national origin, disability, genetic information or any other applicable status protected by federal, state or local law.Please submit cover letter and resumes to&nbsp;<a href="mailto:miriam@ppunitedway.org" target="_blank">miriam@ppunitedway.org</a>.

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