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Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Information & Referral Specialist

The Community Engagement Manager advances United Way’s mission of improving lives by coordinating and supporting UWCI community coalitions, initiatives designed to inform, inspire, and encourage action to address barriers faced by individuals living in poverty and to create a thriving community for all.&nbsp;Coalitions and initiatives are comprised of individuals with lived experience, nonprofit, government, and faith-based organizations. At the direction of the Senior Community Engagement Officer, this role must maintain and build strong relationships with various stakeholders with a service-oriented approach to foster and strengthen coalitions, work groups and initiatives.&nbsp;This position will work collaboratively with other community impact team members to advance the organizational goals.The Community Engagement Manager will also manage projects and initiatives related to critical community issues that are aligned with the organization’s United to Thrive strategies. This position will project manage the current Food Security Plan which includes oversight of contractors, scheduling and coordinating trainings and meetings, and ensuring expenses stay within the project budget and grant compliance.&nbsp;We offer a full benefits package and a hybrid work schedule of 3 days in the office and 2 days remote after 90 calendar days of employment for this full-time position. The starting salary range of $61,000 - $65,000 depending on relevant experience. We’re committed to building an inclusive team; we invite candidates of all backgrounds to apply.Essential Accountabilities Include (but not limited to):&nbsp;<ul><li>Work closely with the Senior Community Engagement Officer to support and advance the work of community coalitions and critical community issues.&nbsp;</li><li>Project manage current initiatives and collaborations as directed by the Senior Community Engagement Officer. This includes supporting the creation and execution of project budgets and overseeing contractor and vendor relationships.&nbsp;</li><li>Coordinate and communicate meeting logistics for coalitions and community engagement initiatives and ensure meetings are scheduled to meet the diverse work group members.&nbsp;</li><li>Develop and maintain positive relationships with community partners, agencies, diverse stakeholders, and UWCI staff that strengthen coalitions and community engagement initiatives.</li><li>Manage database of individuals, organizations, committees, work groups, cabinets and boards.&nbsp;</li><li>Facilitate appropriate communication and understanding of meeting outcomes by compiling and distributing notes from community meetings to stakeholders.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer and the Strategic Communications Team, manages applicable communications plans, including social media marketing and communications strategies and tactics.&nbsp;</li><li>In collaboration with the Senior Community Engagement Officer, coordinates and manages events, convenings and special projects.&nbsp;</li><li>Stay informed of relevant community issues and communicate findings to appropriate stakeholders.</li><li>Collaborate with other UWCI team members to accomplish other projects as assigned or requested.&nbsp;</li></ul>

United Way of Central Iowa

Community Engagement Manager 

<h2>Summary:&nbsp;</h2>The accountant provides accounting and data entry services with the emphasis on daily accounts receivable transactions and assists with payroll processes. The accountant maintains financial records of United Way Fox Cities including assuring integrity of the accounting software, campaign pledge and receivable database, and financial statements.&nbsp;&nbsp;<h2>Essential Duties/Responsibilities:&nbsp;</h2>Accounts Payable and Receivable:&nbsp;<ul><li>Performs accounts payable processes ensuring accuracy and adherence to policies, procedures, and controls, including review of employee travel/expense reports.&nbsp;</li><li>Pay agencies, based on Board approved Agency investments, through online banking system, set up new agencies on direct deposit.&nbsp;</li><li>Maintain systems necessary for accurate distribution of grants and designations.&nbsp;</li><li>Maintain and update accounts receivable by posting payment transactions to existing receivables.&nbsp;</li><li>Analyze accounts receivable aging for accounts and transactions that require further investigation or adjustments.&nbsp;&nbsp;</li><li>Prepare and mail direct billing statements to individuals and organizations and track payments.&nbsp;</li><li>Generate receivable batch reports and prepare information in a format for general ledger entries.&nbsp;</li><li>Prepare bank deposits for pledge payments and deliver to the bank.&nbsp;</li><li>Assist with budget and reporting functions related to grants, including:&nbsp;</li><li>Review, record and update budgets.&nbsp; &nbsp;</li><li>Prepare and submit program expenses.&nbsp;</li><li>Create and track payments.&nbsp;</li><li>Analyze program reports.&nbsp;</li><li>Monitor payroll hours.&nbsp;</li><li>Update financial policies as needed for grant compliance.&nbsp;</li><li>Keep appropriate documentation for program expenses.&nbsp;</li><li>Ensure compliance.&nbsp;</li></ul>Payroll:&nbsp;<ul><li>Process bi-monthly payroll process.&nbsp;</li><li>Review payroll and related journal entries to ensure accuracy.&nbsp;</li><li>Assist with payroll preparation, including tax filing.&nbsp;</li><li>Benefits maintenance and payments.&nbsp;</li></ul>Monthly and Yearly Closing Process:&nbsp;<ul><li>Applies accounting principles and techniques to systematically record and present financial data. Ensures that accounting transactions are recorded and reported accurately and in a timely fashion.&nbsp;</li><li>Performs journalizing entries and posting of cash receipts, cash disbursements, accounts payable, accounts receivable, and general journal entries in accordance with accounting policies and procedures.&nbsp;&nbsp;</li><li>Prepare the month end close journal entries for responsible areas.&nbsp;</li><li>Prepare balance sheet account reconciliation and perform variance analysis.&nbsp;</li><li>Maintain organized, accurate and complete accounting records.&nbsp;</li><li>Assist with account analysis, as needed.&nbsp;</li><li>Assist with preparation of monthly financial reports on a timely basis.&nbsp;</li><li>Manage financial record retention and destruction.&nbsp;</li><li>Assist with completion of surveys &amp; statistical reports.&nbsp;</li><li>Assist with annual budget processes.&nbsp;</li></ul>Annual campaign:&nbsp;<ul><li>Process pledges receivable process, including receipting, posting, invoicing and statement preparation.&nbsp;</li><li>Work closely with the Resource Development team relative to the finance staff’s work, including monitoring campaign performance and projections for the monthly financial statements.&nbsp;</li><li>Reconcile Customer Relationships Management software (Andar) pledges and accounting software (MIP)&nbsp;</li><li>Assist in auditing campaign envelopes and with entering campaign designation information into campaign software database&nbsp;</li></ul>Audits:&nbsp;<ul><li>Assist with annual audit, reporting and other projects, as assigned in preparation of audit work schedules.&nbsp;</li><li>Assist in the preparation of the annual tax return information for External Auditors&nbsp;&nbsp;</li><li>Assist in the preparation of the audited financial statements and footnotes.&nbsp;</li><li>Respond to outside agency audit information requests.&nbsp;</li><li>Develop, implement, and monitor internal controls to ensure fiscal integrity.&nbsp;</li><li>Maintain appropriate financial and accounting files.&nbsp;</li><li>Perform duties related to other financial audits.&nbsp;</li></ul>

Accountant

About United Way Quad CitiesUnited Way Quad Cities serves as a unifying force—bringing together business, civic, and community leaders to remove barriers and expand opportunity for everyone who calls this region home.We focus where life happens—in schools, neighborhoods, and workplaces—to create lasting change in education, financial stability, and health. Guided by bold goals, real-time data, and a deep belief in the power of opportunity, we align people, resources, and ideas to help more kids succeed in school, more adults find good jobs, and more families live healthy, stable lives.We drive impact through both place-based strategies—like United for Schools—and community-wide investments in high-performing nonprofits. We advocate for policy solutions, support urgent needs, and invest in long-term change.Our mission is to unite the Quad Cities so every person has the access and opportunity to thrive. And our vision is a community full of possibility—where everyone can learn, earn, and live well.Position SummaryThe Chief Impact Officer (CIO) is a key member of the executive leadership team, responsible for leading and aligning United Way’s community investments, public policy efforts, strategic initiatives, and partnerships to maximize regional impact.This leader will guide all facets of United Way’s impact strategy—managing both place-based efforts and community-wide grants—and stewarding multi-million-dollar investments across education, financial stability, and health. The CIO will ensure United Way’s work is data-driven, community-informed, and results-focused.They will lead a growing team, deepen cross-sector partnerships, and serve as a public voice for systems change. The CIO will also lead United Way’s advocacy agenda, advancing policy and public investment strategies that reflect the needs and aspirations of the Quad Cities.This role reports to the President &amp; CEO and is a key member of the senior leadership team. Together with staff, board members, and partners, the CIO plays a critical role in advancing United Way’s mission and vision—to create a community full of possibility where everyone can learn, earn, and live well.Key ResponsibilitiesStrategic Leadership &amp; Alignment<ul><li>Lead the development and execution of United Way’s community impact strategy, aligning place-based initiatives, community grants, and advocacy with the Rise United 2030 goals.</li><li>Drive cross-functional alignment with fundraising, marketing, and operations teams to ensure mission, message, and results are connected and clear.</li><li>Champion equity-centered, outcomes-focused approaches across all initiatives.</li></ul>Grantmaking &amp; Investment Oversight<ul><li>Oversee United Way’s multi-million-dollar investment portfolio, ensuring resources are deployed effectively and transparently.</li><li>Lead the full lifecycle of the Community Impact Grant process—from RFP development to partner engagement to performance monitoring.</li><li>Advance shared measurement and continuous improvement practices with funded partners.</li></ul>Place-Based Strategy &amp; Systems Change<ul><li>Deepen and expand efforts like United for Schools, ensuring embedded support strategies are community-driven and goal-aligned.</li><li>Strengthen the integration of Communities In Schools practices with United Way’s broader strategies—ensuring site coordinators are focused on student and family support, while United Way leads resource development and system-level alignment to maximize effectiveness and avoid duplication.</li><li>Convene stakeholders across sectors to co-create neighborhood and school-based solutions.</li><li>Lead efforts to identify and remove systemic barriers that limit success for children, adults and families.</li></ul>Public Policy &amp; Advocacy<ul><li>Guide United Way’s local, state, and federal advocacy agenda.</li><li>Build relationships with public officials and civic leaders to influence systems change aligned with community needs.</li><li>Leverage coalition partnerships and data to advocate for equitable policy and investment shifts.</li></ul>Data, Learning &amp; Evaluation<ul><li>Ensure decisions are grounded in real-time data, community voice, and disaggregated analysis.</li><li>Oversee impact dashboards, learning loops, and evaluation tools that track progress and inform strategy.</li><li>Promote a culture of reflection, adaptation, and transparency.</li></ul>Team &amp; Organizational Leadership<ul><li>Lead and grow the Community Impact team, supporting leadership development, clarity of roles, and shared accountability.</li><li>Serve as a collaborative thought partner to the CEO and executive team.</li><li>Represent United Way at key community tables, funder briefings, and public events.</li></ul>QualificationsRequired:<ul><li>8–10 years of leadership experience in nonprofit, philanthropic, education, or public sector settings.</li><li>Proven ability to lead cross-sector initiatives and manage large-scale community investments.</li><li>Experience with public policy, advocacy, or systems change efforts.</li><li>Strong understanding of place-based strategies, collective impact, and equity-focused practices.</li><li>Exceptional relationship-building, communication, and facilitation skills.</li><li>Demonstrated ability to lead teams and deliver results in a complex, fast-paced environment.</li><li>Valid Driver’s License, automobile insurance, and reliable transportation required.&nbsp;</li></ul>Preferred:<ul><li>Experience working in or with school systems, government agencies, or multi-site initiatives.</li><li>Background in using data and evaluation to drive continuous improvement.</li><li>Strong public presence and comfort serving as a spokesperson.</li></ul>Why Join Us?<ul><li>Help shape the future of the Quad Cities as a region where everyone can learn, earn, and live well.</li><li>Work alongside a dynamic, mission-driven team committed to impact, innovation, and equity.</li><li>Lead some of the region’s most strategic, community-driven efforts in education, financial stability, and health.</li><li>Competitive salary and benefits package, with flexible and hybrid work options.</li></ul>How to Apply? Interested candidates should send a resume and cover letter to Karrie Abbott at <a href="mailto:kabbott@unitedwayqc.org" target="_blank">kabbott@unitedwayqc.org</a>

United Way Quad Cities

United Way of the Quad Cities Area

Chief Impact Officer

United Way is social change organization that brings the community together to create access and opportunity for everyone in the Quad Cities to succeed. We unite leading corporations, foundations, individuals, nonprofits, school districts, and more to achieve measurable outcomes and create truly transformational change across the Quad Cities.United Way Quad Cities is seeking a dynamic, relationship-driven leader to grow and guide two of our most mission-critical donor networks: Women United and Emerging Leaders. These networks are more than fundraising groups—they're platforms for community action, advocacy, and lasting impact.As Donor Network Manager, you’ll help bring together people who care deeply about building a region where every child starts school ready to learn, and where emerging leaders grow into the community leaders our region needs—using their time, talents, and investments to shape a stronger Quad Cities. In both networks, you’ll ensure supporters see the real difference their involvement makes.This is a role where strategy meets heart, and relationships lead to results. You’ll collaborate with passionate donors, volunteers, nonprofits, and business leaders—including opportunities to connect Emerging Leaders with Tocqueville Society mentors—to help grow the next generation of leaders and champions for our&nbsp;ESSENTIAL JOB FUNCTIONSFundraising, Movement Building &amp; Donor Growth (50%)<ul><li>Lead the vision, strategy and execution of donor engagement for Women United and Emerging Leaders – building inclusive, energized networks that drive both revenue and results.</li><li>Set and meet ambitious annual fundraising goals aligned with UWQC mission and community priorities.&nbsp;</li><li>Cultivate relationships with a portfolio of 150+ donors and prospects, focusing on connection, stewardship, and movement-building.&nbsp;</li><li>Grow giving pipeline by inspiring participation and ownership in the work – from first-time givers to leadership donors.&nbsp;</li><li>Collaborate across departments to ensure these donor networks are aligned with strategic campaigns and impact initiatives, including cross-promotion with Tocqueville Society.&nbsp;</li></ul>Strategy &amp; Innovation (15%)<ul><li>Serve as the internal champion and external face of our donor networks and their strategies.&nbsp;</li><li>Continuously evolve the model – introducing fresh, mission-driven opportunities for giving, leadership, volunteering, learning and impact.</li><li>Identify trends and national best practices to fuel growth and engagement.&nbsp;</li></ul>Storytelling, Communication &amp; Donor Impact (10%)<ul><li>Ensure that donors clearly understand the tangible outcomes of their giving—connecting data with emotion and impact.</li><li>Partner with Marketing &amp; Communications to create compelling updates, visuals, and messaging that reflect the shared success of donor communities.</li><li>Develop regular communications (emails, impact briefs, event scripts, etc.) that keep donors informed, inspired, and invested.</li><li>Elevate donor stories and experiences that reflect the values and purpose of Women United and Emerging Leaders.</li></ul>Volunteer Leadership, Mentorship &amp; Committee Management (10%)<ul><li>Facilitate and grow high-performing volunteer committees for each network.&nbsp;</li><li>Create clear leadership pathways that allow donors to deepen their involvement over time – from event attendees to champions of the work and major donors.&nbsp;</li><li>In collaboration with CSO, build a mentorship bridge between Emerging Leaders and Tocqueville Society members, offering meaningful engagement across generations of changemakers.</li></ul>Events &amp; Donor Experiences (10%)<ul><li>Plan and execute high-impact events and exclusive experiences that bring the mission to life and inspire deeper investment.&nbsp;</li><li>Partner with UWQC’s marketing team to develop compelling storytelling, digital campaigns that celebrate donor voices and demonstrate community outcomes.&nbsp;</li></ul>Data &amp; Reporting (5%)<ul><li>Leverage CRM systems to monitor donor engagement, track progress and guide strategy.&nbsp;</li><li>Report on metrics such as donor retention, fundraising progress, engagement levels, and volunteer leadership participation.</li></ul>Competencies:All United Way Quad Cities staff are expected to demonstrate the following competencies:<ul><li>Mission-Focused</li><li>Relationship Oriented</li><li>Collaborator</li><li>Results-Driven</li><li>Brand Steward</li></ul>Experience/Other Requirements:<ul><li>Education:&nbsp;Bachelor’s degree in related field or equivalent combination of education and experience</li><li>Preferred Experience: Experience bringing people together around a shared purpose—such as leading volunteer teams, managing donor groups, or coordinating community initiatives</li><li>Skills:<ul><li>Strong relationship-building skills, with a track record of engaging individuals in meaningful ways that lead to giving, volunteering, or deeper involvement</li><li>Excellent communication and storytelling abilities—both written and spoken</li><li>Experience planning and delivering high-quality events or customized experiences</li><li>Comfortable using data to track engagement and show impact</li><li>High emotional intelligence, with the ability to work well across diverse backgrounds and perspectives</li><li>Proactive and organized, with the ability to manage multiple projects and lead through influence</li><li>Knowledge of—or curiosity about—the importance of quality early childhood care and learning, especially best practices for improving kindergarten readiness.</li><li>Must have a valid state driver’s license, automobile insurance, and reliable transportation required.</li></ul></li></ul>Why United Way Quad Cities?This is more than a job—it’s a chance to build the most inspiring, inclusive, and high-impact donor movements in the region.At United Way Quad Cities, we bring people together—businesses, nonprofits, civic leaders, and community members—to help every child learn, every adult earn a good living, and every family live well. Together, we’re removing barriers and expanding opportunity so everyone in our region has the chance to thrive.&nbsp;As the Donor Network Manager, you’ll shape the way donors and volunteers invest in their community, amplify women’s leadership to support parents and champion early learning, and ignite a new generation of changemakers through Emerging Leaders.If you believe in the power of people, collaboration, and bold ideas—this is your opportunity to lead something truly meaningful.Qualified candidates are invited to apply by submitting a resume and cover letter along with your salary expectations, to Karrie Abbott, Chief Operating Officer at <a href="mailto:kabbott@unitedwayqc.org" target="_blank">kabbott@unitedwayqc.org</a>.

Donor Network Manager

If you excel at organizing information, connecting people to resources, and keeping multiple moving parts on track, the Intake and Triage Coordinator role with United Way of Asheville and Buncombe County (UWABC) and the Buncombe County Long-Term Recovery Group (BCLTRG) is where you want to be. &nbsp; The Intake and Triage Coordinator for the BCLTRG plays a critical role for disaster recovery referrals, ensuring individuals and families impacted by Hurricane Helene are quickly matched with the right services and support.The&nbsp;<a href="http://buncombeltrg.org" target="_blank">BCLTRG&nbsp;</a>is a collaborative network of nonprofits, faith-based organizations, government agencies, and community partners working together to support equitable, coordinated disaster recovery following Hurricane Helene. Operating through a committee-led structure, the BCLTRG aligns resources, shares information, and streamlines services to ensure that individuals and families across Buncombe County, particularly those most impacted, can access the support they need to rebuild and recover.&nbsp;This position is a grant-funded position through December 2026 with the hope to extend past this date based on available funding. The goal for the BCLTRG is for it to become an independent non-profit organization. This position would, in the future, transition to direct employment with the BCLTRG.As the Intake and Triage Coordinator, you serve as the first point of contact for individuals and families impacted by disasters seeking assistance. This role is responsible for gathering essential client information, conducting preliminary needs assessments, verifying eligibility, and assigning cases to Disaster Case Management Agencies based on needs and organizational capacity. The Coordinator ensures timely, compassionate, and efficient service delivery, contributing to the organization’s goal of helping survivors recover and rebuild their lives. In cases where there is no available match with a partner agency, the Coordinator may also provide short-term or limited disaster case management directly to ensure continuity of support.KEY RESPONSIBILITIES&nbsp;Client Engagement &amp; Triage<ul><li>Receive incoming referrals from the case management platform.</li><li>Regular engagement at partner agencies to support in-person walk-in clients.</li><li>Enter accurate and complete information into the case management platform.</li><li>Screen for eligibility based on program criteria.</li><li>Review, prioritize, and assign cases to partner agencies based on demographics, location, and nature of needs.</li><li>Ensure culturally competent and trauma-informed interactions with all clients.</li><li>Help identify and address access barriers for individuals who may be underrepresented or face systemic challenges in receiving assistance.</li><li>Ensure automated communication systems are functioning properly to notify clients of referral status, next steps, or ineligibility, and intervene when clarification or follow-up is needed.</li><li>Provide temporary disaster case management in situations where immediate support is needed and a partner agency is not available, including needs assessments, recovery planning, and connection to financial assistance and community resources.</li></ul>Cross-Agency Coordination<ul><li>Maintain strong communication with Disaster Case Management Lead, committee chairs, and partner agencies.</li><li>Collaborate with the Case Management Lead to support onboarding and consistent triage practices across partner agencies.</li><li>Monitor agency capacity to ensure referrals align with available resources, and proactively adjust triage assignments in coordination with partner organizations.</li><li>Provide occasional backup or cross-coverage support to the Disaster Case Management Lead as needed, especially during high-volume intake periods.</li><li>Help facilitate regular case assignment reviews to ensure balance across agencies and surface systemic gaps in capacity or services.</li><li>Flag situations where no agency is available for assignment and initiate direct case management to bridge the gap, notifying the Disaster Case Management Lead and supporting timely follow-up.</li></ul>Data Systems &amp; Reporting<ul><li>Utilize the coordinated technology platform to track and maintain intake and triage statistics for program evaluation.</li><li>Provide regular updates on intake trends, urgent cases, and unmet needs.</li><li>Ensure compliance with data privacy regulations (e.g., HIPAA, local confidentiality requirements).</li><li>Support reporting requirements for funders and disaster recovery partners.</li><li>Contribute to the development of intake dashboards or reporting tools to help visualize and share trends.</li></ul>This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are associated with the position. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.Minimum Requirements<ul><li>1+ years of experience in intake, client services, or case management, ideally in a disaster recovery, social services, or crisis response setting</li><li>And an Associate's degree in social work, human services, or related field or 2 years of equivalent work experience</li><li>Strong interpersonal and active listening skills</li><li>Ability to communicate (oral and written) in Spanish</li><li>Ability to manage multiple priorities</li><li>Proficiency in data entry and case management software</li><li>Commitment to the&nbsp;<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">mission and guiding principles</a> of UWABC and BCLTRG and ability to model those principles</li></ul>Technical Skills, Abilities and other Requirements<ul><li>Technical proficiency with computers, Google Workspace (Gmail, Docs, Drive, Sheets) and strong ability to learn and use a variety of other platforms (e.g.,Asana)</li><li>Strong multitasking and organizational skills</li><li>Understanding and sensitivity to diverse cultural backgrounds and needs</li><li>Commitment to trauma-informed care principles and applying them in real-world practice</li><li>Ability to communicate (oral and written), in English</li><li>Valid North Carolina Driver’s License with a driving record that meets insurance requirements</li></ul>Nice to Have<ul><li>Familiarity with disaster recovery programs, resources, and policies</li><li>Training in trauma-informed care and cultural humility</li><li>Prior experience working within a United Way or similar collaborative framework</li></ul>Work EnvironmentThe physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals who are differently abled to perform the essential functions.While performing the duties of this position, the employee is regularly required to:&nbsp;&nbsp;<ul><li>Sit, stand, walk, reach with hands and arms, talk and hear</li><li>Use finger and hand motion.</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.</li><li>Moderate level of stress caused from tight deadlines.</li><li>Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer screen for extended periods of time.</li><li>Occasional work in the community at meetings.</li><li>Occasional work outside of normal business hours.</li><li>Occasional travel is required.</li><li>Moderate office noise level.</li></ul>This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and community settings (e.g., visiting partner sites, attending local events, and potentially attending relevant conferences and/or regional or statewide gatherings). As part of our hybrid work policy, new employees are required to work from the UWABC office a minimum of 3 days per week for the first 90 days, and then the schedule can be modified based on conversations with the supervisor.Reports To: Disaster Case Management LeadSupervises:&nbsp; 0Hours: 40/week&nbsp;Hiring Range and Benefits:&nbsp;$46,000 - $50,000 annually plus full benefits, including paid vacation, sick and personal leave; employer contributions to 401(k), 100% employer paid premiums for employee health, dental, and vision insurance and contributions for dependents to insurance benefits.&nbsp; Self-care fund, life and disability insurance, and coaching and support.&nbsp;&nbsp;&nbsp;&nbsp;United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law

UWABC Office

United Way of Asheville and Buncombe County

BCLTRG Intake and Triage Coordinator (grant-funded)

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;We are seeking a detail-oriented Senior Accountant who will play an integral role in executing the monthly close process. The Senior Accountant will report to the Controller and will be responsible for fixed assets, pension and post-retirement accounting, monthly estimated accruals, prepaid amortization, and estimated reserves and valuations. This role will also be primarily responsible for assisting in regulatory audit and reporting compliance as required from various sources. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Ensure accurate and timely month-end close by preparing journal entries, creating and maintaining support schedules, preparing account reconciliation, and maintaining the monthly close schedule.</li><li>Manage fixed asset accounting and ensure ASC 842 lease compliance. &nbsp;</li><li>Manage the general ledger for areas of responsibility in accounting, to include prepaid amortization, monthly accruals and deferrals, valuation estimations, and support other members of the department where help is needed.</li><li>Understand and support accounting policies and internal controls.</li><li>Provide support in working with external auditors for the annual audit, including preparation and submission of PBCs, providing explanations, and follow up on action items.</li><li>Administer and maintain ERP system, work with external consultants to ensure data integrity and operational effectiveness.</li><li>Assist in the preparation of financial statements and support schedules for the audited financial statements and Form 990.&nbsp;</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in accounting, finance or related field; CPA preferred.</li><li>Minimum 3 years of experience in accounting, non-profit preferred.</li><li>Proven knowledge of GAAP and financial reporting standards.</li><li>Strong problem-solving and analytical skills with attention to detail with focus on minimizing errors; ability to conduct research to ensure accuracy.&nbsp;</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plus.</li><li>Self-starter willing to identify areas of process improvement and implement as practical; experience in identifying risks and issues and react timely to implement solutions.</li><li>Effective communication and interpersonal skills. Proven ability to collaborate across departments with all levels of management and colleagues, as well as external parties.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $84,000 to $91,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Senior Accountant - General Ledger 

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;The position is responsible for performing various duties associated with the donation revenue cycle, accounts receivable, billings and collection. Responsibilities include day-to-day operations as it relates to gift application all forms of receipt (checks, cash, credit cards, securities, in-kind gifts), and analysis to ensure that contributions are recognized accurately and in a timely manner. The analyst will also be responsible for issuing invoices quarterly related to the membership dues. The analyst will also conduct research and investigation for payments with incomplete information or require special handling.The analyst must be a motivated self-starter in communicating and building strong relationships with internal and external partners.&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Process donor gifts as well as complex transactions to include stock gifts, matching gifts, in-kind gifts, bequests, charitable gift annuity, and donor advisement funds.</li><li>Manage online giving and payment gateway platforms.&nbsp;</li><li>Analyze gifts and accompanying documentation to determine appropriate handling and accounting recognition.</li><li>Perform a variety of complex duties associated with gift processing, which include answering donor questions, working with financial institutions and external parties, working cross-functionally within the organization as it relates to gifts and donor terms.</li><li>Manage the membership dues invoice and collections process which include dues calculations, membership mergers management, billing schedules and payment plan adjustments, trouble shooting and overall membership support for domestic and international members. &nbsp;</li><li>Generate and analyze financial reports for revenue and aging accounts receivable to support communication with leadership and external parties.</li><li>Collaborate with the accounting and fundraising department to ensure that accurate and timely data is shared between the accounting software (NetSuite) and customer relationship management system (Salesforce).</li><li>Partner with cross function teams to support system enhancement projects, assist in gathering, analyzing, and documenting functional requirements, participate in user acceptance testing for implementations related to revenue cycle integrations and configurations. &nbsp;&nbsp;</li><li>Perform account reconciliation of the bank activity and accounts receivable to the general ledger on a monthly basis.</li><li>Other duties that present opportunities for development and growth.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor’s degree in business or related field.</li><li>2 or more years of experience in Accounts Receivable with a customer base of about 1,000.</li><li>Proven knowledge of revenue accounting and reporting, and an understanding of how application of donor gifts and accounts receivable should be recorded on the general ledger. Experience with non-profit accounting preferred.</li><li>Advanced proficiency in Excel and experience with an accounting system. NetSuite experience a plusifying risks and issues and react timely to implement solutions.</li><li>Strong problem-solving and analytical skills with attention to detail with focus on minimizing errors; ability to conduct research to ensure accuracy.&nbsp;</li><li>Able to prioritize tasks and manage multiple responsibilities effectively while delivering quality outcome to stakeholder.</li><li>Outstanding communication and interpersonal skills with a customer service-oriented attitude. Works well with all levels of management and colleagues as well as outside donors, members and vendors.<ul><li>Change management experience a plus..</li></ul></li><li>Self-starter willing to identify areas of process improvement and implement as practical; experience in ident</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $75,000 to $80,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Revenue Assurance Analyst

Position Title:&nbsp;&nbsp;&nbsp; Techquity Outreach &amp; Navigation Specialist (12 month LTE)Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Program Director - Connected CommunitiesLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid; Some in-state travel required, primarily in Racine area.12 month grant-funded full time (40hrs/wk) LTE role through Nov. 2026.Techquity Outreach &amp; Navigation Specialists are an essential part of the United Way of Wisconsin Techquity WI team. The specialist will work directly with clients receiving loaned devices through Techquity WI, particularly in Racine County and with some additional statewide responsibilities, to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. Spanish language skills and experience working with Spanish-speaking community members is highly desirable for this role.The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided primarily in person and by voice telephone but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improve lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide, our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be effective communicators, with strong discernment and organization skills, commitment to adding value to the team, and a goal of implementing United Way’s strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community. Ideal candidates will exhibit:<ul><li>Excellent Customer Service: You provide excellent customer service, and demonstrate innovation and flexibility when meeting the needs of clients.</li><li>Innovative and Resourceful: You are able to creatively solve problems and negotiate and handle stressful situations and competing priorities in a positive manner.&nbsp;</li><li>Cultural Competence: You are able to work with diverse clients and are appropriately culturally responsive to people from different racial, socio-economic, and ethnic communities.&nbsp;</li><li>Language Skills: You are comfortable using English, and ideally Spanish, in all settings.</li><li>Previous experience in a digital literacy or community support role is beneficial but not required—we are willing to train the right candidate.<ul><li>A background in social work, community engagement, education, or a related field is advantageous.</li></ul></li><li>Passion for digital equity and the commitment to helping bridge the digital divide.</li></ul>ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Racine County will be responsible for the following:<ul><li>Client Support and Engagement:<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program. Facilitate device distribution.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and basic troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services&nbsp;</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions based on individual needs.</li></ul></li><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for local digital skilling and upskilling.</li></ul></li><li>Case Management and Impact Tracking &amp; Reporting:<ul><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Work closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Act as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent degree recommended.</li><li>Spanish language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Ability to manage multiple tasks efficiently while meeting deadlines.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams).</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Self-initiative in learning modern technologies and advancing tech skills.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

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