field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

JOB TITLE: Chief Development Officer 

 
REPORTS TO: President and CEO 

Organization Overview 
United Way of Forsyth County is a Convener, Collaborator, and Catalyst in our local community. 
We bring the community and its resources together to solve problems that no one organization can 
address alone. We are working to create a thriving community by investing in neighborhoods and 
households with a specific focus on creating equitable communities, improving economic 
mobility, and ensuring childhood and student success. Today, we remain committed to our goal of 
continuing that support and expanding our programs to include raising awareness of the needs and 
services that exist within our communities to continue measurement of the priority of needs 
facilitating the formation of partnership and collaborations to address unmet needs and to cultivate 
greater support of local providers through volunteer coordination efforts. 


PURPOSE OF POSITION: Reporting directly to the CEO, the primary objective of the Chief 

Development Officer (CDO) is to increase revenue in a strategic manner that drives the mission 

of the United Way of Forsyth County. The CDO will lead the development and implementation 

of fundraising strategies that ensure organizational capacity to deliver on the ambitious goals of 

our strategic plan. The CDO ensures the effective execution and growth of the organization’s 

revenue generation through the engagement of donors and volunteers and the coordination of 

executive volunteer and staff efforts related to revenue generation activities. The CDO will 

work collaboratively with the Chief Marketing Officer who will lead planning and execution of 

all major events. 
 

DUTIES AND RESPONSIBILITIES: 
 

1. Leads the organization’s revenue generation efforts. Responsible for generating a 

long-term strategic growth vision and developing and executing Board of Directors 

strategic plan in relation to revenue generation. The CDO is responsible for: 

a. Annual Campaign (Individual giving and employee giving) 
b. Corporate Giving 

c. Major Gifts (Tocqueville Society) 
d. Online Giving 
e. Planned Giving 
f. Principal Gifts 
g. Social Media Giving 

h. Text to Give 

 
2. Develops strategies for long-term revenue growth including: 

a. Attraction and engagement of new donors 
b. Attraction and engagement of new workplace campaigns 


c. Development of a six and seven figure giving program 
d. Reduction of donor-turnover 
e. Innovative new revenue generation 
f. Social enterprise revenue 
 

3. In concert with the CEO – recruits, trains, and directs Board level and executive 
 level fundraising volunteers. 

 
4. Recruit, develop, inspire, and lead the resource development staff team. 


5.Accountable for revenue growth on an annual and multi-year basis. 


6. Leads the organization’s efforts to maintain an effective and efficient donor database. 


 7. Ensures the organization maintains proper fundraising ethics. 


 8. Works closely with the workplace giving team to recruit, train, inspire and manage 

 workplace volunteers. 


 9. In coordination with the Leadership Team, is an integral part of the organization’s 

 externally facing strategy. Maintains quality year-round relationships with donors, 

 corporations, foundations, and vendors. 


 10. In concert with the CEO and Director of Strategic Communications and Public 

 Relations, provide direction for the organizations’ marketing, communication, PR, 

 social media, and special events. 


11. Directs the development and monitors the budget for Resource Development 

 Department. 


12. Serves as a member of the executive leadership team. 


13. Oversee the management and operations of the United Way of Forsyth County 

 Foundation. 


CORE COMPETENCIES: 

 
COLLABORATIVE RELATIONSHIP BUILDER: Initiates, builds and 

continuously strengthens relationships with all stakeholders by constantly seeking, 

understanding, and responding to stakeholder needs and wants. 

 
ACT STRATEGICALLY: Is guided in all work by United Way's mission, values, 

and strategic goals. Ensures that United Way's plan of work and investment of 

resources are aligned and deployed with United Way's strategic direction. 

Continuously monitors indicators and results to measure progress, adjust tactics, 

evaluate success, and set future goals. 

 
ACHIEVE RESULTS: Takes initiative, maintains a persistently focused effort, 
remains goal-and results-oriented, and continues to improve. 

 
COMMUNICATE EFFECTIVELY: Speaks clearly and expresses self well in 

groups and one-on-one conversations. Is an excellent writer. When public speaking, 

delivers clear, convincing, and well-organized presentations. 

 
MASTER INFORMATION AND DATA: Understands that United Way is an 

information business requiring every employee to be an information expert, proficient 

in the collection, analysis, and application of data and information. Practices total 

ownership and accountability for all job-specific data and information. 
 


JOB RELATIONSHIPS: 

 
President &amp; CEO, Leadership Team, Board Members, volunteers, staff, donors, business 

community and general public 
 

JOB REQUIREMENTS: 

 
Education: Bachelor’s degree, master’s preferred 
Office Position Monday-Friday 
 

 PHYSICAL REQUIREMENTS 
 Must be able to move supplies weighing up to 20lbs. 
 

Experience: 
 

 • Minimum of 10 years relevant work experience leading a development and/or 

advancement department for a nonprofit or institution of similar complexity with 

multiple stakeholders. Preference given to United Way experience. 

 • Demonstrated record of securing five, six, and seven figure gifts. Capital 
campaign experience a plus. Planned giving experience desired. 

 • Proven track record of collaboration and an unwavering commitment and 
accountability to leadership, the team, peers, and the organization. 

 • Detailed-oriented with an ability to manage multiple projects and prioritize tasks 
in a matrixed organizational structure. 


 • High level of integrity with demonstrated ability to exercise tact and good 
judgement. 

 • Demonstrated ability to work individually and in a team environment to meet 
goals in a timely manner. 

 • Effective communicator – excellent oral and written communication. 

 • Strong analytical skills; proficient with numbers. 

 • Proficient with MS Office, CRM systems, and planning tools. 

 • Culturally competent; effective when engaging and communicating with people 
from diverse backgrounds 

. 

COMPENSATION AND BENEFITS 

We offer a full health benefit package, with 12 paid holidays, wellness days, PTO, 401k match, 
and defined contribution plan. 


EOE

United Way Forsyth County

Chief Development Officer

JOB SUMMARYThe Associate Vice President, Information Technology and Operations will partner with United Way of Tucson and Southern Arizona’s (UWTSA) leadership to strategically execute technology solutions and drive innovation, continuing the investment to the cloud. Reporting to the EVP/COO, this position is a hands-on technical thought leader and is responsible for all aspects of network administration, hardware and software management and end user support. This position is responsible for the supervision of the IT support staff. Excellent communication, organizational, change management, and end user support skills are essential.A high degree of self-direction and initiative is required to be successful in this role. All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 11 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.SALARY: $86,000 - $90,000 annuallyDUTIES AND RESPONSIBILITIES: •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT operations ensuring reliability and cybersecurity. •&nbsp;&nbsp;&nbsp;&nbsp;In association with UWTSA leadership, develops strategy to support organizational goals, including process automation and paperless initiatives. •&nbsp;&nbsp;&nbsp;&nbsp;Evaluates ongoing cybersecurity and information security risks, proactively implementing effective protocols, tools, policies, procedures, and user awareness. •&nbsp;&nbsp;&nbsp;&nbsp;Manages organization's Software as a Service platforms.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Negotiates, maintains, and complies with software license and maintenance agreements. •&nbsp;&nbsp;&nbsp;&nbsp;Maintains vendor relationships and procurement of IT equipment and software following purchasing policies. Researches and approves all IT purchases for organization through PO request system. •&nbsp;&nbsp;&nbsp;&nbsp;Supports audio visual/Zoom Room technology. •&nbsp;&nbsp;&nbsp;&nbsp;Provides support and troubleshooting to resolve technical issues for end users. •&nbsp;&nbsp;&nbsp;&nbsp;Supports Azure virtual environment. •&nbsp;&nbsp;&nbsp;&nbsp;Supports and maintains network and computing hardware such as firewall, switches, wireless access points, laptops/desktops (Windows/MacOS), servers, printers, and VoIP / cell phones. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain and develop cloud-based architecture to support hybrid users with tools such as Intune, Apple MDM, Entra ID, Conditional Access etc. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in training staff in use of IT systems. •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT Help Desk. •&nbsp;&nbsp;&nbsp;&nbsp;Documents processes and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Oversees IT budget. •&nbsp;&nbsp;&nbsp;&nbsp;Research, recommend, and implement modern technologies. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with general building maintenance with the support of an offsite property management team.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Partners with departments to strategize and implement technology solutions and provide ongoing support to departments’ business software applications and websites. •&nbsp;&nbsp;&nbsp;&nbsp;Assists in training staff in use of IT systems. •&nbsp;&nbsp;&nbsp;&nbsp;Manages and supports IT Help Desk. •&nbsp;&nbsp;&nbsp;&nbsp;Documents processes and procedures. •&nbsp;&nbsp;&nbsp;&nbsp;Oversees IT budget. •&nbsp;&nbsp;&nbsp;&nbsp;Research, recommend, and implement modern technologies. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with general building maintenance with the support of an offsite property management team. SUPERVISORY RESPONSIBILITIES:•&nbsp;&nbsp;&nbsp;&nbsp;Supervises a small team (2-5) of employee(s) and interns, including planning, assigning, and directing work, and appraising performance. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for overall department direction and planning in accordance with UWTSA’s policies.OTHER DUTIES AS ASSIGNEDQUALIFICATIONS: •&nbsp;&nbsp;&nbsp;&nbsp;Associates Degree in Information Technology or related field and 5 to 8 years of directly comparable experience, OR Bachelor’s Degree in Information Technology or related field with 3 to 5 years of directly comparable experience. •&nbsp;&nbsp;&nbsp;&nbsp;Desire and ability to work in team-oriented work environment. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written/verbal communication, interpersonal skills. •&nbsp;&nbsp;&nbsp;&nbsp;Experience managing and supporting cloud systems, including Entra ID, Intune, MDM, Microsoft 365/Office 365 Suite, SharePoint Online, Microsoft Teams, Power Automate, Power Apps, Virtual Environment hosted in Azure.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Experience with deploying and maintaining cloud-based SQL and storage servers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience deploying and maintaining Microsoft security tools such as Defender for Endpoint, Defender for Apps etc. a plus. •&nbsp;&nbsp;&nbsp;&nbsp;Some experience with general building maintenance, including HVAC, alarm and security systems. •&nbsp;&nbsp;&nbsp;&nbsp;Preferred experience with cloud-based IT systems in a hybrid environment. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated skills using Windows-based software, including Internet browsers, e-mail, word processing, spreadsheet, database, presentation, and graphics software, to generate meaningful and comprehensive documents, materials, and presentations. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated proficiency using Microsoft Office Suite. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of Windows servers and desktop products. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of setting up secure systems for hybrid work. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated ability to administer a network including firewalls. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated knowledge of administering hybrid identity and access management solutions. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple projects, activities, and tasks simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to set priorities and maintain flexibility in a fast-paced environment. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule and adjust it as required by changing activities. •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license, current auto insurance, daily access to a reliable vehicle and able to occasionally lift up to 30 pounds. The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity, and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Associate Vice President, Information Technology & Operations 

Accounts Receivable AssociateLocation: Lakeland, FL Status: Full-Time | On-Site Salary Range: $23 - $26/hour (based on experience) Reports to: Manager, Donor ServicesWhy Choose United Way of Central Florida?At United Way of Central Florida (UWCF), we are driven by a shared mission: to improve lives and strengthen our community. We bring passion and purpose to everything we do -- guided by the values of integrity, impact, collaboration, accountability, and being truly mission-driven. Here, your work will matter. You’ll join a supportive, high-performing team in a role that blends meticulous attention to detail with meaningful purpose. We offer excellent benefits and opportunities to grow your career in nonprofit finance.Position OverviewThe Accounts Receivable Associate supports accurate and timely processing of donor pledges and payments in our CRM system (Andar), while also providing excellent customer service to donors, agencies, and internal teams. This role is essential to maintaining the integrity of our donor database and financial records.&nbsp;Key ResponsibilitiesAccounts Receivable &amp; Campaign Processing<ul><li>Receive, record, and process all donor pledges, payments, designations and campaign receipts accurately in Andar.</li><li>Prepare and verify daily bank deposits and maintain documentation for all cash/check receipts.</li><li>Audit campaign envelopes to ensure completeness and accuracy.</li><li>Import and reconcile credit card transactions and other campaign payments.</li><li>Set up recurring credit card subscriptions and follow up on declined transactions.</li><li>Prepare and distribute tax receipts, invoices, and pledge reminders (direct and payroll).</li><li>Maintain data quality and consistency within Andar CRM.</li><li>Review, file, and maintain donor pledges (physical and electronic) in accordance with document retention policy.</li></ul>Donor &amp; Partner Communication<ul><li>Serve as a point of contact for donors, agencies, company representatives, and internal Resource Development staff regarding pledge and payment inquiries.</li><li>Respond to questions submitted via phone, email, or Agency Portal in a timely and professional manner.</li><li>Collaborate with the Community Impact and Resource Development teams to ensure accurate donor and grant data processing.</li></ul>Financial &amp; Team Support<ul><li>Support monthly pledge reconciliations and year-end closeout.</li><li>Help analyze donor accounts for collections and coordinate resolution efforts.</li><li>Support the annual budget process by gathering financial data and reports.</li><li>Assist in training seasonal or temporary staff on campaign envelope processing.</li><li>Organizational Participation</li><li>Uphold financial policies, procedures, and internal controls.</li><li>Collaborate with team members to achieve department and organizational goals.</li><li>Actively contribute to a positive and mission-driven team culture.<ul><li>Associate degree in Accounting, Business, or related field.</li></ul></li></ul>What We’re Looking ForRequired:<ul><li>Minimum 2 years of experience in accounts receivable, accounting support, or financial data entry.</li><li>Proficient in Microsoft Office, especially Excel (formulas, data sorting, lookups).</li><li>Excellent organizational, interpersonal, and communication (oral and written) skills.</li><li>Ability to manage multiple tasks, meet deadlines, and maintain accuracy.</li><li>Strong attention to detail and commitment to data integrity.</li><li>Ability to work both independently and as part of a team.</li></ul>Desired:<ul><li>Bachelor’s degree in Accounting, Business Administration, or related discipline.</li><li>Experience working in a nonprofit or donor-driven organization.</li><li>Familiarity with Andar or other donor management/CRM systems and Microsoft CRM.</li><li>Experience with high-volume data processing, reconciliations, or collections follow-up.</li></ul>Compensation and Benefits This is a full-time, hourly role with a salary range of $23-26 per hour.Benefits include:&nbsp;• Medical, dental, and vision coverage&nbsp;• 403(b) retirement savings plan with employer match&nbsp;• Generous PTO and holiday schedule&nbsp;• Professional development and continuing education opportunities&nbsp;Ready to Make an Impact? If you're a motivated, community-minded individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Inclusion at UWCF&nbsp;At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Accounts Receivable Associate

Hiring OrganizationUnited Way of the Greater Lehigh ValleyTitleCommunity School CoordinatorSalary Range$50,000.00 - $55,000.00 annual salarySummary1 CSC positions available in Allentown School District at Hays Elementary School.The Community School Coordinator serves as a strategic leader and key liaison between the school, families, and the surrounding community. This role is central to the successful implementation of the Community School model, ensuring that students receive the academic, social, emotional, and physical support they need to thrive.Operating as a coordinator rather than an executor, the individual in this role drives data-informed decision-making, stakeholder collaboration, and resource alignment to create sustainable, high-impact programs. Working closely with the principal, school leadership team, and lead agency, they design, develop, and supervise targeted interventions, enrichment activities, and family engagement initiatives that remove barriers to learning and enhance student success.Benefits• Medical insurance• Dental insurance• Vision insurance• Prescription drug coverage• 401K with company match• Paid Life Insurance• Long term disability leave• Wellness program• Flex Spending Account (FSA)• Paid holidays• Paid sick leave• Paid time off• Bereavement leave• Student loan forgiveness programCultureAt United Way of the Greater Lehigh Valley, we pride ourselves in offering rewarding and meaningful careers. With our organization, you will be working every day to ensure children succeed in school, families achieve self-sufficiency and seniors thrive in our community. We offer competitive salaries, opportunity for growth, the camaraderie of great co-workers and a comprehensive benefits package.We believe that diversity of thought as well as cultural diversity of staff and volunteers strengthens our ability to achieve our mission, vision, philosophy and values. United Way is committed to having a workforce and volunteer teams that reflect and celebrate the diversity of our community in all respects. Candidates who are in groups they believe are underrepresented are especially encouraged to apply.Reasonable accommodations may be made to enable individuals to perform the essential functions. United Way of the Greater Lehigh Valley is an equal opportunity employer.Accountabilities: 1. Provide collaborative leadership and school integration in the CS model (25% of time) 2. Manage community school data (20% of time) 3. Implement &amp; continuously improve CS programs (25% of time) 4. Develop &amp; maintain relationships with partners and coordinating infrastructure (15% of time) 5. Advocate for the CS model and engage community (5% of time)Requirements<ul><li>Minimum 1 year of work experience (paid or unpaid) in education, social work or community development.</li><li>Eligible to receive child abuse clearances required to work in a public elementary school.</li><li>Able to work in person at the school site in Allentown, PA.</li><li>Not related by blood, marriage or romantic relationship to any current UWGLV employee.</li></ul>Equal Opportunity Employer &nbsp;United Way of the Greater Lehigh Valley provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

United Way of the Greater Lehigh Valley

Community School Coordinator

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Friday - 11am-3pm (Total Hours: 17 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Community Resource Specialist

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8:30am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm, Friday - 11am-3pm&nbsp;(Total Hours: 22.5)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource Specialist Part-timeDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Monday - 8am-3pm, Wednesday - 9am-3pm, Thursday - 8:30-2pm&nbsp;(Total Hours: 18 hours)United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemotePosition Leader: Lenetta Warren, Contact Center Manager&nbsp;FLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. &nbsp;&nbsp;We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well-done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: 211 Community Resource SpecialistDepartment: Community Impact - 211POSITION SUMMARYReports To: Contact Center Manager, 211&nbsp;&nbsp;Location: Remote, must reside within an hour of office addressHours: Mon-Tues 10:30am-7:30pm, Wed 10:30am-2pm, Thurs-Fri 10:30am-7:30pm (Total Hours: 37.5)&nbsp;United Way of Greater Kansas City is seeking Community Resource Specialists for the 211 information and referral (I&amp;R) line. United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources by maintaining a comprehensive database of thousands of local and national community resources addressing food, shelter, utilities, healthcare, and other needs. The Community Resource Specialists will be responsible for handling local and contract calls utilizing the Inform USA I&amp;R standards in providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up.&nbsp;<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.Customer Service:&nbsp;<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li><li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li><li>Provides consistent and excellent customer service and follows the core principles of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li><li>Required to have and maintain sufficient internet service (minimum of 50-100 Mbps) and related equipment to efficiently run the required programs. Other essential equipment will be provided.</li><li>Required to have a safe and private workspace conducive to maintaining client confidentiality.</li><li>Other duties such as special projects or seasonal protocols as assigned.</li></ul>Relationships:&nbsp;<ul><li>Provides advocacy for clients when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li><li>Required to report to other designated location(s), including but not limited to the United Way of Greater Kansas City office for training, emergencies, and disaster.</li></ul>Operational Excellence:&nbsp;<ul><li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data in WellSky Community Services call records or other databases as contracts require.</li><li>Participates actively in new hire training of approximately 150 hours to be completed within 5-6 weeks (average of 25-37.5 hours per week).</li><li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills. Includes monthly staff meeting on the first Tuesday of each month from 1-2:30pm plus quarterly on-site training.&nbsp;</li><li>Applies for the Inform USA certification after completing necessary employment and experience criteria.</li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>A compassionate curious communication style, especially with clients</li><li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li><li>Works to build trusting relationships with others</li><li>Respect in all interactions</li><li>Clear and effective explanation of processes in multiple ways</li><li>Continuous learning</li><li>Reflection for improvement and seeks authentic feedback</li><li>Eagerness to adopt best practices</li><li>Responds to communications in a timely manner</li><li>Understands the impact their actions can have on others and manages conflicts effectively</li><li>Cooperation and participation</li><li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li><li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li><li>High School diploma or equivalent required.</li><li>Must be able to provide services respectfully alongside all diverse populations.</li><li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li><li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li><li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but are not limited to: WellSky Community Services, NICE inContact, Microsoft Suite (Outlook, Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li><li>Bilingual Spanish is preferred but not required.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 11, 2025We plan to begin interviewing candidates by: Rolling interviews until August 13, 2025.UWGKC Value PropositionWork Environment: RemoteBenefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Brian Shapley, Contact Center ManagerFLSA Status: Non-Exempt (Hourly)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

As Development Director at Berkshire United Way you will design, implement, evaluate, and continuously improve fundraising and donor engagement strategies that advance our role as the nonprofit that transforms philanthropy into action and positive change for people in Berkshire County. You will lead and inspire a team that is committed to grow Berkshire United Way's overall revenue; engage, retain, and steward individual and institutional donors; use data to promote continuous improvement; and bring Berkshire United Way’s mission, vision, and brand to life through communications that elevate our mission, and create interest in joining our efforts.While your primary responsibility will be to meet and exceed Berkshire United Way’s fundraising and campaign goals, you also will contribute actively to advancing our mission, vision, and strategic priorities as a member of the leadership team and partner with Berkshire United Way’s Board of Directors.<h2>Key Responsibilities</h2><ul><li>•&nbsp;Define and achieve alignment from the President and CEO and Board of Directors on Berkshire United Way’s Community Impact and Development goals. •&nbsp;Build a collaborative and constructive relationship with the President and CEO and Board of Directors. •&nbsp;Model and advance Berkshire United Way's commitment to diversity, equity, inclusion, and belonging in all fundraising, communications, and programs.&nbsp; •&nbsp;Develop, implement, assess, and continuously improve a strategic and comprehensive fundraising plan to achieve or exceed annual revenue goals through major gifts, planned giving, corporate relationships, individual giving, and special events. •&nbsp;Develop, implement, assess, and continuously improve strategies for individual, leadership and planned giving; solicit major gifts from a portfolio of current and prospective donors. •&nbsp;Develop, implement, assess, and continuously improve corporate engagement strategies that establish partnerships with new businesses and markets throughout Berkshire County and furthers those already established. • Develop, implement, assess, and continuously improve strategies to diversify Berkshire United Way revenue streams, with a focus on foundation and institutional grants and sponsorships. •&nbsp;Develop and manage the Development budget.&nbsp; •&nbsp;Set the marketing and communication strategy in support of Berkshire United Way mission and strategy, including branding, public relations, advertising, and print and electronic materials.</li></ul><h2>Job Requirements</h2><ul><li>•&nbsp;Bachelor’s degree or higher. • 5+ years related experience and progressive leadership in a corporate or nonprofit organization, at least 3 of which were at an organization with at least $3 million in revenue; United Way experience is highly desirable. •&nbsp;A proven history of high-level fundraising or business development results based on building strong, lasting relationships with donors. •&nbsp;Ability to speak passionately and with credibility to the importance of equity as a key factor for improving lives through our mission, vision, and strategic priorities.&nbsp; •&nbsp;Exceptional planning and execution skills with a results-oriented record of achievement; the ability to set goals, meet deadlines and evaluate results. •&nbsp;Proficiency with donor database systems and the ability to use data to measure and evaluate fundraising performance and drive decisions. •&nbsp;Excellent written and oral communication and networking skills with the ability to engage, inspire and educate in personal meetings, group settings and in writing. • Strong supervisory skills and experience recruiting and leading effective teams.</li></ul><h2>Compensation and Benefits</h2>The Development Director is a full-time exempt, in person position. Starting salary is commensurate with relevant experience, within the framework of the organization’s operating budget, and in the range of $85,000 to $95,000 annually. An excellent benefits package includes medical and dental coverage with no waiting period, employer-paid life and long-term disability insurance, a flexible medical spending account, 403(b) with employer contributions, generous paid time off, and 11 paid holidays per year.To apply, please send your cover letter, resume, and three references to Jack Twaddle, Director of Finance and Administration, at&nbsp;<a href="mailto:jtwaddle@berkshireunitedway.org" target="_blank">jtwaddle@berkshireunitedway.org</a>. Please include “Berkshire United Way – Development Director” in the subject line.

Berkshire United Way

Development Director

Position Summary The President &amp; CEO serves as the chief executive and strategic leader of United Way of Champaign County. This role drives community impact, leads resource development, ensures operational excellence, and represents the organization in public, private, and nonprofit sectors. The CEO is a dynamic leader who fosters collaboration, builds trust, and advances the mission through measurable, community-centered outcomes. Key Responsibilities 1. Strategic Leadership &amp; Vision • Establish and lead the organization’s strategic direction in partnership with the Board. • Serve as the chief spokesperson and brand steward, building trust and relevance in the community. • Represent United Way in local, state, and national forums. 2. Resource Development &amp; Fundraising • Drive fundraising strategy to meet annual and long-term revenue goals. • Cultivate and steward relationships with major donors, corporate partners, foundations, and community leaders. • Promote a culture of philanthropy among staff, volunteers, and the Board. • Lead a team to execute year-round campaigns, special events, and donor engagement efforts. • Analyze fundraising results to optimize strategy and ROI. 3. Community Impact • Guide the development and execution of impact strategies that align with United Way’s priorities: Healthy Communities, Youth Opportunity, Financial Security, and Community Resilience. • Build cross-sector partnerships to address root causes of local challenges. • Advocate for public policies aligned with impact goals. • Support grant development and oversight of fund allocation to community partners. • Promote volunteer engagement and nonprofit capacity building. 4. Organizational Management &amp; Governance • Serve as the principal advisor to the Board and its committees, providing strategic direction and policy guidance. • Ensure operational and financial integrity in accordance with Board policies and strategic priorities. • Lead and support a high-performing leadership team and staff; foster a culture of excellence, equity, and accountability. • Oversee budgeting, fiscal management, risk mitigation, and resource allocation in partnership with the Director of Finance. • Promote diversity, equity, and inclusion across the organization. • Research trends in development and fundraising, monitor local giving patterns, and recommend new strategies to strengthen engagement and revenue. • Demonstrate a proven ability to consistently advance donors from annual support to major and planned giving. • Actively participate in United Way network collaborations—locally, regionally, and nationally—to support shared goals and innovation. • Comply with United Way Worldwide membership standards, including all accountability, reporting, and operational practices. Qualifications &amp; Experience Required: • Proven executive leadership experience in nonprofit, public, or corporate sectors. • Strong fundraising track record, including securing major gifts and corporate sponsorships. • Experience developing and executing impact strategies and community programs. • Demonstrated ability to build relationships with diverse stakeholders. • Effective communicator with strong public speaking and writing skills. • Experience managing teams, budgets, and organizational operations. Preferred: • Experience with United Way or similar federated nonprofit model. • Understanding of local community needs and systems-level solutions. • Master’s degree preferred; bachelor’s degree required with equivalent leadership experience. Core Competencies • Mission-Focused: Committed to improving lives and community well-being. • Relationship-Oriented: Builds trust and fosters collaboration. • Results-Driven: Focuses on measurable outcomes and accountability. • Strategic &amp; Visionary: Leads with purpose and long-term thinking. • Brand Steward: Enhances United Way’s reputation and visibility. • Team Builder: Fosters a culture of inclusion, innovation, and excellence. • Business Acumen: Understands finance, operations, and market dynamics. • Network-Oriented: Leverages partnerships for broader impact. The United Way Board of Directors has initiated the process to identify the next President and CEO. The transition will ensure continued momentum and a strong foundation for the next chapter of United Way’s work in Champaign County. If interested, please send a cover letter and resume to Lisa Rector at <a href="mailto:lisa@rectorteam.com" target="_blank">lisa@rectorteam.com</a> by August 11, 2025.

126 Jobs