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ABOUT UNITED WAY:We are the Uniters. We bring people together to solve problems. We identify the most pressing issues in our community, and we bring together the people we think can solve them. United Way funds agencies that, working together, can address the nuances of complex problems like homelessness or the academic achievement gap. We create programs and initiatives to fill unmet needs. We deploy volunteers and socially responsible companies as the engines of change and the feet on the street, delivering hope to people in need. We raise funding through generous donors who understand that social change can't happen without it.We offer excellent benefits including a BCBS PPO plan, dental, a 401k retirement savings with company match and an employer base contribution, a generous PTO policy which includes extended holiday time and summer hours. We also are offering staff a hybrid work schedule in a new office environment. POSITION OVERVIEW:Reporting to the Director, Data Engineering, the Salesforce Database Administrator is the primary provider of internal user support and training, of system maintenance, and of system enhancements to improve utility and data quality for United Way's Salesforce-based service delivery and engagement platforms, as well as other connected application systems. The Salesforce platform that the Administrator will manage currently powers several of our initiatives, including Shared Services family childcare business accelerator, Summer Step-Up and After School and Out-of-School Time grants to partnerships between school districts and community organizations, AmeriCorps program that delivers individualized support to recent newcomers to the US attending Lynn, Salem, and Gloucester Public Schools, and others. A critical member of the team responsible for building United Way's culture of learning, data governance practices, and orientation toward continuous improvement, the Administrator will provide top notch customer service and support primarily to internal users, manage the implementation of changes needed to improve data quality and utility, and support internal users through training and management of a knowledge base. They will collaborate with other UWMB staff, our IT service provider, Salesforce Support, and other contractors to prioritize and deliver enhancements and other development needs, as well as system upgrades.RESPONSIBILITIES:<ul><li>Support, training, and user adoption<ul><li>Users come first. Develop a deep understanding of Salesforce users, their needs and the context in which they are using the platform.</li><li>Triage and promptly respond to internal users' requests for support</li><li>Maintain current training materials, including videos, and usage standards documentation</li><li>Support program staff who interface directly with external users in developing training materials and providing user support when rolling out enhancements</li><li>Serve as a backup to program managers and directors when external database users need technical support, training, and new user accounts</li><li>Train superusers to recognize potential data quality issues related to the processes they manage</li><li>Maintain role hierarchies, permissions, and sharing rules to restrict access to users</li><li>Track user adoption and identify gaps in training</li><li>Manage and develop content of the knowledge base system (training videos, documentation, webinars, etc.)</li><li>Support users in identifying how best to use Salesforce to support new processes and needs that emerge</li></ul></li><li>Maintain data integrity and quality<ul><li>Maintain a data dictionary that clearly defines all variables and metrics calculated by Salesforce platforms and their users</li><li>Develop and routinely monitor data QA reports and dashboards to identify potential issues</li><li>Consult with users to identify potential repairs and enhancements to address and prevent future data quality issues</li><li>Provide training to users that is designed to address and prevent data quality issues</li><li>Consult with users, other Administration team members, and support vendors to develop automated data transformation and transfer processes</li></ul></li><li>Ongoing system improvements and development<ul><li>Proactively identify needs for system improvements and upgrades, as well as changes in practice and procedure that might be necessary to improve efficiency of operations and data quality</li><li>Coordinate with relevant stakeholders throughout the organization to make changes to practices and processes that will improve the efficiency of operations and quality of data</li><li>Manage our Professional Services contract with Agile Cloud Consulting and prioritize requests for customizations, integrations, and other system improvements based on the extent to which they impact data quality and users</li><li>Build and edit custom forms, reports, and dashboards in consultation with users</li><li>Build new flows and improve user interface to make data entry more seamless, automating steps where possible</li><li>Liaise with other United Way team members, Salesforce support, and contracted developers to deliver priority repairs, enhancements, and development of new objects or modules</li><li>Manage the Salesforce development needed to respond to emerging programmatic and organizational data management requirements, such as the launch of new programs and platforms or evolution or sunsetting of extant programs and platforms</li><li>Act as United Way's resident expert in Salesforce technology and the first to know about system releases and other changes</li></ul></li><li>Other duties as assigned</li></ul>REQUIREMENTS:<ul><li>Commitment to diversity, equity, and inclusion and to the mission of the United Way of Massachusetts Bay </li><li>A passion for economic justice</li><li>At least 3 years experience managing complex, time-sensitive projects and/or databases</li><li>At least one year of experience managing Salesforce technology and creating flows of automation inside of Salesforce</li><li>Knowledge of best practices in data quality assurance, system administration, and user support</li><li>Strong written, oral, and visual communication skills</li><li>Ability to provide top notch customer service and problem solving support to colleagues internally as well as to our external partners</li><li>Ability to quickly learn to use new technology and software</li><li>Ability to prioritize, manage and hold oneself accountable for completing multiple tasks</li><li>Ability to work independently as well as part of a team</li><li>Experience teaching, coaching or training is a plus</li><li>Experience with Python/Jupyter Notebook is a plus</li><li>Ability to work a hybrid schedule, with a minimum of one day per week in the office</li></ul>United Way of Massachusetts Bay is committed to hiring individuals who reflect the diversity of our communities. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://unitedwaymassbay.applicantpro.com/jobs/3613826-554005.html" target="_blank">https://unitedwaymassbay.applicantpro.com/jobs/3613826-554005.html</a> &nbsp;

United Way of Massachusetts Bay, Inc. 

United Way of Massachusetts Bay and Merrimack Valley

Salesforce Database Administrator

Job Summary:The Associate Vice President, Major Gifts directs all aspects of high-level donor cultivation, stewardship and relationship management. Reporting to the VP, Chief Advancement Officer, the Associate Vice President, Major Gifts will lead, drive, and catalyze innovations to both maintain and develop United Way of Tucson and Southern Arizona’s presence in major and legacy giving. This position will work in tandem with Annual Giving and is responsible for guiding staff in building relationships with current and potential Leadership Givers and Major Donors, raising the resources necessary to fund United Way of Tucson and Southern Arizona programs and operations. All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community. United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.Salary - $80,000/annuallyResponsibilities:Leadership/Major Gifts Giving•&nbsp;&nbsp;&nbsp;&nbsp;Meet and/or exceed Annual Campaign goals by cultivating, four, five and six figure gifts.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Direct, design, organize, and implement strategy to segment, prospect, cultivate, solicit to retain, and grow leadership and major givers. •&nbsp;&nbsp;&nbsp;&nbsp;Provide Major Gifts initiatives and retention plan ($10,000 - $500,000) including the Tocqueville Society. •&nbsp;&nbsp;&nbsp;&nbsp;Responsible for the coordination of the Tocqueville Society, Committee and Events.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work with Marketing to create Tocqueville Welcome packets and Tocqueville Acknowledgement Webpage. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and direct strategies to grow and retain leadership givers and increase funds from current members. •&nbsp;&nbsp;&nbsp;&nbsp;Successfully manage the Women United Affinity Group with support from the Director of Advancement to grow their membership numbers and increase fundraising dollars to UWTSA. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure Community Development reaches their financial goals by securing and developing existing and new corporate and foundation grants and individual giving. •&nbsp;&nbsp;&nbsp;&nbsp;Develop effective donor management and retention programs to increase the share of dollars directed to the United Way of Tucson and Southern Arizona impact areas from current and new donors.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain effective communication plan that keeps donors and prospects informed and involved with United Way of Tucson and Southern Arizona. •&nbsp;&nbsp;&nbsp;&nbsp;Develop sponsorships and provide support for events such as: &nbsp;the Annual Leadership Recognition Event; Leadership Giving presentations; planning and logistics of all Tocqueville Society events. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that collateral materials and recognition programs are timely, effective, and appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Provide training and information to the Annual Campaign team to assist in managing, soliciting, and recognizing leadership givers and prospects within their areas of responsibility and help to transition these donors from the annual workplace campaign. •&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities and develop programs to attract new leadership givers from segmented markets, taking the lead role with specific markets as assigned. •&nbsp;&nbsp;&nbsp;&nbsp;Work with Leadership Giving team to identify and develop Endowment and Planned Giving prospects.Philanthropic Funds (DAF’s)•&nbsp;&nbsp;&nbsp;&nbsp;Direct, design, organize, and implement strategy to cultivate, solicit, and grow Philanthropic Funds. •&nbsp;&nbsp;&nbsp;&nbsp;Provide superior customer relationship management. •&nbsp;&nbsp;&nbsp;&nbsp;Develop effective donor management programs to increase the share of dollars directed to United Way of Tucson and Southern Arizona impact areas from current and new account holders.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain effective communication plan that keeps account holders and prospects informed and involved with United Way of Tucson and Southern Arizona. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that collateral materials and account holder recognition programs are timely, effective and appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Direct the administration of the Philanthropic Fund program by the Donor Relations Director to ensure proper customer service, including quarterly communications, and be knowledgeable regarding accounting and deployment of funds.Management and Administrative Functions•&nbsp;&nbsp;&nbsp;&nbsp;Build and lead a diverse Leadership Giving team that enables the organization to succeed; Hire the right people; Demand high performance and results; Ensure staff’s work aligns with mission and strategy. •&nbsp;&nbsp;&nbsp;&nbsp;Develop and implement strategic long-range plans for Leadership Giving team; track/report results. •&nbsp;&nbsp;&nbsp;&nbsp;Direct and manage employees, interns, consultants, and volunteers. &nbsp;Ensure staff work plans meet organizational goals and objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Utilize volunteer’s skills and knowledge to call on assigned individuals and accounts to increase leadership giving. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain donor and prospect records and current files. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor and track campaign progress and provide analysis for forecasting and use by the RD Team, Campaign Cabinet and Board of Directors. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with team timely planning and completion for necessary Campaign marketing strategies and materials to support success of annual goals and objectives. •&nbsp;&nbsp;&nbsp;&nbsp;Establish, monitor, and administer budget and expenses within budget requirements, including planning and managing budget line items for specific outcomes.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Counsel and assist staff in professional growth and development within United Way of Tucson and Southern Arizona and the community. Conduct timely performance evaluations. •&nbsp;&nbsp;&nbsp;&nbsp;Perform duties in accordance with United Way of Tucson and Southern Arizona policies and procedures such as managing/attending staff meetings, completing accurate and timely timesheets and expense reports. •&nbsp;&nbsp;&nbsp;&nbsp;Create, modify, and maintain routine and special letters, memos, and reports using word processing, database, spreadsheet and other software packages.Strategic Positioning•&nbsp;&nbsp;&nbsp;&nbsp;Cultivate relationships with public and private groups to present United Way of Tucson and Southern Arizona’s vision, mission, services, and programs.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Fulfill United Way of Tucson and Southern Arizona goals of cost-effective fundraising and community building. •&nbsp;&nbsp;&nbsp;&nbsp;Is present and visible in the community and with partners, donors, volunteers, etc.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Engages, listens and understands community aspirations.Other Duties as AssignedQualifications, Skills and Abilities•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, communications or related field, or equivalent combination of education and work experience. •&nbsp;&nbsp;&nbsp;&nbsp;Five to seven years of experience in resource development, donor relations or related field. •&nbsp;&nbsp;&nbsp;&nbsp;Experience and success in managing relationships and securing support from accounts and individuals. •&nbsp;&nbsp;&nbsp;&nbsp;Desire and ability to work in team- oriented work environment. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated supervisory experience and ability to motivate and manage staff, donors, and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to tactfully handle stressful situations, negotiate and resolve conflicts, maintain confidentiality and to respect and observe organizational protocol. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to motivate and manage donors, volunteers, and staff. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and verbal communication, public speaking, training, facilitation, administrative and interpersonal skills. •&nbsp;&nbsp;&nbsp;&nbsp;Event planning and management, accounting, budget development and management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Computer skills including CRM, Windows-based software (Word and Excel), e-mail and calendar, and presentation software. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule and adjust it as required by changing activities. •&nbsp;&nbsp;&nbsp;&nbsp;Must possess a valid driver’s license, current auto insurance, daily access to a reliable vehicle and able to lift up to 30 pounds. POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status. &nbsp;

United Way of Tucson and Southern Arizona

Associate Vice President, Major Gifts

2 Sales / Distribution Jobs in United States