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POSITION SUMMARY Lead multi-media production for HFUW, using impactful storytelling to enhance its local and national profile. Collaborate across departments to create, edit, and distribute compelling multi-media content across multiple platforms, supporting the marketing strategy and brand integrity.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Serve as primary resource for multi-media production to support an integrated marketing strategy for key audiences.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Create multi-media content (i.e. photography and video) for multiple channels and assist the Graphic Design and Brand Manager with design projects.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attend and interview at frequent onsite and offsite events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure all designs align with United Way brand standards and maintain consistent branding across internal and external media.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with marketing projects to ensure timely delivery.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in maintaining content across various multi-media channels.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Partner with the Marketing team to develop innovative marketing strategies.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to ensure consistent brand representation and to advance Marketing and Communications activities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the research, coordination, and planning of Marketing and Communications initiatives.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with writing and editing, including scripts, interview questions, social media posts, and web content.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with proofing and editing to ensure accuracy, brand integrity, and relevancy in all collateral.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Organize and maintain digital files for reference materials, data, and articles.</li><li>&nbsp; &nbsp; &nbsp; Develop in-depth knowledge of Heart of Florida United Way programs, initiatives, events and experiences.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure equipment readiness and manage all aspects of on-site production, including setup, testing, timeline management, interviews, b-roll capture, and cleanup.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure adherence to all organizational policies and procedures, staying informed about updates.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain and provide recommendations for policies and procedures for brand guidelines to ensure overall HFUW operational excellence.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide back-up support to the Marketing and Communications team.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Valid Driver License required.</li><li>Two years of multi-media or graphic design experience required.</li><li>Intermediate experience with Microsoft Office and other related technology required.</li><li>Intermediate experience in Adobe Creative Suite or other related technology required.</li><li>Expertise in design for web, email, and social media platforms preferred.</li><li>Demonstrated ability to take initiative, anticipate needs, and proactively address challenges.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble documents.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Judgment - Ability to use sound judgement.Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment.PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.</li><li>Frequently traveling to the office or offsite location.</li><li>Frequently moving about to accomplish tasks.</li><li>Occasionally lifting and moving of items weighing up to approximately 35 pounds.</li><li>Occasionally adjusting or moving objects up to 15 pounds in all directions.</li><li>Occasionally bending, stooping, or kneeling.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Flexible schedule required, including frequent early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Coordinator, Multi-Media

POSITION SUMMARY Assist in the planning and coordination of HFUW events and experiences by providing both logistical and technical support, ensuring smooth execution of events and activities.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with all offsite and onsite events, including fundraisers, volunteer outings and profile-raising events. &nbsp;</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Support outreach and volunteer recruitment activities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the marketing, coordination, and logistics of events and projects.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Update and maintain Customer Relationship Management (CRM) system and volunteer database.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide meeting support, including setup and notetaking.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Develop in-depth knowledge of Heart of Florida United Way events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Receive and maintain inventory and distribution of event supplies and equipment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in collecting participant success stories to highlight program achievements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;&nbsp;&nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;High School diploma or equivalent required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Proficiency in Microsoft Office is required, with intermediate experience in Excel preferred. &nbsp;</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills with the ability to confidently address large groups required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Excellent communication skills, both written and oral, with strong listening abilities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li><li>&nbsp; &nbsp; Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.&nbsp;Business Ethics - Ability to work with integrity and ethics.&nbsp;Judgment - Ability to use sound judgement.&nbsp;Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constantly handling packing and shipping tools.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Constantly lifting and moving of items weighing up to approximately 40 pounds.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constantly bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently ascending or descending stairs, ramps, and the like.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently operating motor vehicles (passenger van and similar vehicles).</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent working in an outdoor environment with high or low temperatures.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Assistant, Events & Experiences

POSITION SUMMARY Support in the planning and coordination of HFUW Volunteer Relations by providing administrative logistical and technical support, ensuring smooth execution of events and activities.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide support for frequent onsite and offsite events, including member engagement, fundraising initiatives, volunteer activities, and corporate partnership events.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide administrative support to the Volunteer Relations team by managing internal and external communications and coordinating the intake of volunteer requests.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Support the onsite and offsite meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manage, update, and maintain Customer Relationship Management (CRM) system, Project Management system, and volunteer database.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Process vendor payment and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay up to date with volunteer data management procedures to ensure processes are consistently utilized throughout the organization.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to ensure consistent brand representation.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Research, order, and track inventory of supplies and equipment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Assist with providing detailed reporting on outputs and outcomes.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Manage the collection of participant success stories to highlight program achievements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Provide back-up support to Resource Development and Events team.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:&nbsp; &nbsp; &nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; One year of administrative experience preferred.</li><li>Prior experience working with volunteers, events or corporate clients preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills with the ability to confidently address large groups required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Project tracking experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Database experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Excellent analytical skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Strong proofreading skills required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize critical thinking and problem-solving skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li><li>Bilingual is a plus.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Judgment - Ability to use sound judgement.Initiative - Ability to take initiative.Teamwork - Ability to work in a team environment. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constantly handling packing and shipping tools.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Constantly lifting and moving of items weighing up to approximately 40 pounds.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Constantly bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently ascending or descending stairs, ramps, and the like.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently operating motor vehicles (passenger van and similar vehicles).</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent working in an outdoor environment with high or low temperatures.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Coordinator, Volunteer Relations

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

5 Jobs in Rockledge, FL, USA