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​​​​​​ POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

General Description: This position supports Family Stability Program case manager(s) in connecting with new participants. In this role, you will engage in outreach efforts to bring new participants into the program, enter demographic data into a computer system to track grant goals, and assist with fulfilling service referrals in an educational setting at our Hallandale Beach location. This position offers the opportunity to make a meaningful impact by representing the program at community events and activities.The Family Stability Program is housed within the Community Partnership School™ (CPS) program. The Family Stability Program provides coaching, resource referrals, and financial education to local parents and students, particularly those with low income and homelessness related conditions.&nbsp;.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the main point of contact (POC) for the Family Stability Program through community outreach efforts and during participant enrollment stages.&nbsp;</li><li>Screen potential participants to determine if they meet eligibility requirements for the Family Stability Program.&nbsp;</li><li>Input participant demographics, and case related documents into computer database.</li><li>Connect participants presenting an immediate need to appropriate treatment or service providers.&nbsp;</li><li>Utilize a best practice of cultural competency and promote a service environment where participant success and well-being are prioritized.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocate on behalf of participants and families for services, basic needs, and other related issues.&nbsp;</li><li>Stay abreast of&nbsp;community resources and procedures for referring participants to appropriate resources.</li><li>Conduct community and home visits (if needed) related to fulfilling resource referrals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This position has no supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Associate’s degree with major course work in social work, psychology or other field closely related field, preferred. High school diploma and two (2) years related work experience can be substituted for higher degree.&nbsp;</li><li>Experience in data entry, customer services, hospitality, community resource referral, or closely related work.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Experience with Microsoft Office Suite</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Outreach and Intake Specialist

General Description:&nbsp;This grant-funded position will work to empower communities to promote drug free lifestyles; build community structures to support those lifestyles; and encourage and support coordinated, systemic approaches to the prevention of substance use. This position will provide overdose prevention education, naloxone distribution and education on naloxone use to Broward community residents.Primary Job Responsibilities and Duties:&nbsp;<ul><li>Develops and distributes educational materials that include information on overdose prevention, the use of naloxone and safe injection practices.&nbsp;</li><li>Distributes educational materials to Broward County residents at six outreach events and 24 sites in zip codes targeting one (or more) of the priority population(s).&nbsp;</li><li>Provides training on naloxone use and distribute naloxone to&nbsp;Broward County residents.&nbsp;</li><li>Works within the Commission’s Comprehensive Community Action Plan, implementing Information Dissemination, Educational Trainings, Alternative Strategies, Environmental Strategies and Community-Based Process.&nbsp;</li><li>Establishes both formal and informal alliances with organizations which have similar or allied goals, such as the School Board, local law enforcement, health care providers, community centers, and service providers.&nbsp;</li></ul>.Other Job Duties:&nbsp;<ul><li>Documents the number of naloxone doses and number of educational materials distributed at each event and each distribution site and give each corresponding invoice to the grant funder.&nbsp;</li><li>Distributes educational materials to individuals at a minimum of 24 sites located in the following zip codes 33064, 33060, 33311, 33316, 33020, 33063, 33069, 33309, 33308, 33313, 33312, 33021, each quarter throughout the contract term.</li><li>Responsible for tracking performance measures for deliverables in accordance with grant.&nbsp;</li><li>Meet with and enlist key local stakeholders, coalitions, and service providers to promote the goals of the United Way Commission on Behavioral Health and Drug Prevention</li><li>Organizes, coordinates or assists in the organization of activities, such as the Annual Behavioral Health Conference, Health/Community Fairs, Town Hall meetings, Broward Youth Coalition activities, Commission task forces and other events to support prevention awareness consistent with the Community Action Plan.&nbsp;</li><li>Responsible for completing all mandatory support documentation and data entry which follows contract requirements for timeliness and accuracy.</li><li>Responsible for prompt compliance with all Commission on Behavioral Health and Drug Prevention and/or United Way of Broward regulations and requirements.</li><li>Maintains productivity requirement and expected billable units per week.</li><li>Responsible and accountable for attendance at Commission Meetings supervision meetings, and audit preparation meetings.</li><li>Serves as a customer service role model to ensure a positive relationship in interactions with all participants, volunteers, the community, and peers.</li><li>Perform duties as needed and/or requested to support and maintain accreditation standards and continuous quality improvement of the Commission on Behavioral Health and Drug Prevention and United Way of Broward County.</li><li>Must be able to work evenings/weekends and maintain reliable transportation.</li><li>Must be able to be at work consistently with regular attendance and punctuality and be willing and able to handle all the duties and responsibilities of this position daily.</li><li>Responds appropriately and effectively to the diversity of co-workers, consumers and stakeholders.&nbsp;</li><li>Takes responsibility for other assignments as they arise in the development of UWBC’s Commission activities.</li><li>Coordinates planning and requests from other Divisions that relate to UWBC’s Commission.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: &nbsp;Volunteers if applicableEducation &amp; Experience:&nbsp;Combination of education and experience represented by:<ul><li>Bachelor's degree and/or at least 4 years’ experience working in the Mental Health and Substance Abuse related field.&nbsp;</li><li>Experience in Human Services Substance Abuse/Mental Health, community organization, program outreach and training facilitation, required.</li><li>Certified Prevention Professional, preferred.</li><li>Administrative &amp; Supervisory experience working with volunteers.&nbsp;</li><li>High Proficiency required in Microsoft office products like Excel and other related computer programs.</li><li>Strong organizational, customer service and interpersonal skills are required.</li><li>Will be required to drive to various outreach locations in Broward County. MUST have reliable transportation.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Prevention Outreach Specialist 

General&nbsp;Description:&nbsp;This position&nbsp;is&nbsp;responsible&nbsp;for&nbsp;assisting&nbsp;Veterans enrolled in housing subsidy programs with achieving successful housing stability outcomes by providing assistance with navigating resources and ensuring timeliness of rent payments.&nbsp;<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;&nbsp;Duties:</h2><ol><li>Ensure program participant is meeting the goals established in their Housing Stability Plan.</li><li>Process financial assistance for timely rental payment for up to 50 subsidy recipients.&nbsp;</li><li>Compile necessary documentation throughout participants program enrollment.&nbsp;</li><li>Document any changes in program requirements, income, utility allowances, and rental agreements.&nbsp;</li><li>Update Housing Stability Plan with any appropriate modifications to promote readiness for housing self-sufficiency.</li><li>Communicate with internal and external partners including case managers, property managers, and landlords regarding any changes to the rental payment distribution or documentation related to the housing unit.&nbsp;</li><li>Ensure participants are following program requirements and standards at all times.&nbsp;</li><li>Update the Homeless Management Information System (HMIS) with accurate data.&nbsp;</li><li>Ensure timeliness of rental subsidy payments and that required deadlines are met for document recertification.&nbsp;</li></ol><h2>Other&nbsp;Job&nbsp;Duties:</h2><ul><li>Communicate with participants via phone, video, or in-person on a regular basis.</li><li>Make appropriate referrals to services in the community.&nbsp;</li><li>Communicate with members of the United Way finance department.</li><li>Track all client communication, rental payments, and changes to their living situation.&nbsp;</li><li>Work&nbsp;collaboratively&nbsp;within&nbsp;veteran&nbsp;system of&nbsp;care&nbsp;with&nbsp;case&nbsp;management&nbsp;and&nbsp;partner agency personnel.</li><li>Attend&nbsp;required project-related&nbsp;meetings&nbsp;and&nbsp;special&nbsp;events.</li><li>Performs&nbsp;other&nbsp;duties&nbsp;and&nbsp;assumes&nbsp;other&nbsp;responsibilities&nbsp;as&nbsp;assigned&nbsp;by&nbsp;supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly&nbsp;during&nbsp;times&nbsp;of crisis,&nbsp;it&nbsp;is&nbsp;the&nbsp;expectation&nbsp;that&nbsp;all&nbsp;United Way&nbsp;staff&nbsp;will&nbsp;be&nbsp;fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;This&nbsp;position has&nbsp;no&nbsp;supervisory&nbsp;responsibility.Other Job Requirements:<ul><li>Driving throughout Broward and Miami-Dade Counties for UWBC business is required</li><li>Must pass FL Background check</li><li>Valid driver’s license</li><li>Maintain vehicle liability insurance for personal vehicle</li></ul> &nbsp;<h2>Education&nbsp;&amp;Experience:</h2><ul><li>Minimum of one (1) year of professional experience providing support for low-income housing programs or similar populations or programs.&nbsp;</li><li>College degree&nbsp;in relevant field (social work, human services, finance) or equivalent relevant professional experience.&nbsp;</li><li>Knowledge of rental housing, application, and leading processes.&nbsp;</li><li>Experience&nbsp;utilizing applicant&nbsp;tracking&nbsp;system sand&nbsp;other&nbsp;computer applications.</li><li>Experience&nbsp;with&nbsp;Microsoft&nbsp;Suite&nbsp;to&nbsp;include MS&nbsp;Word,&nbsp;Excel, PowerPoint and ability to learn client tracking systems.</li><li>Knowledge&nbsp;and&nbsp;skill&nbsp;in&nbsp;varied&nbsp;job&nbsp;readiness,&nbsp;preparation,&nbsp;and&nbsp;retention activities (tailored resume building, interviewing, and workplace performance).</li><li>Veteran, or understanding of Veteran experiences.&nbsp;</li></ul><h2>Core&nbsp;Competency&nbsp;Requirements:</h2><ul><li>Excels&nbsp;at&nbsp;customer service&nbsp;–&nbsp;Serves&nbsp;(treats)all&nbsp;customers&nbsp;(internal&nbsp;and&nbsp;external)&nbsp;with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li><li>Drives&nbsp;for&nbsp;results&nbsp;–&nbsp;Has&nbsp;a&nbsp;passion&nbsp;for&nbsp;innovation&nbsp;and&nbsp;risk-taking,&nbsp;meets&nbsp;and&nbsp;exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one's own&nbsp;behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces&nbsp;engagement&nbsp;of&nbsp;all&nbsp;people, ideas&nbsp;and&nbsp;backgrounds&nbsp;and&nbsp;aligns&nbsp;with&nbsp;United Way’s values.</li><li>Seizes&nbsp;learning&nbsp;–&nbsp;Able&nbsp;and&nbsp;willing to&nbsp;learn&nbsp;new&nbsp;skills and&nbsp;knowledge&nbsp;and&nbsp;accept&nbsp;new challenges to further United Way’s mission.</li><li>Manages&nbsp;multiple&nbsp;projects and&nbsp;tasks&nbsp;–&nbsp;Effectively&nbsp;manages&nbsp;time&nbsp;and&nbsp;resources&nbsp;to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li><li>Personifies&nbsp;teamwork&nbsp;–&nbsp;Demonstrates&nbsp;good&nbsp;collaboration&nbsp;and&nbsp;communication&nbsp;to&nbsp;be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp;Lighting&nbsp;is&nbsp;adequate&nbsp;through overhead&nbsp;lighting&nbsp;as&nbsp;well&nbsp;as&nbsp;windows&nbsp;and&nbsp;blinds.Reasonable&nbsp;accommodations&nbsp;may&nbsp;be&nbsp;made&nbsp;to&nbsp;enable&nbsp;individuals with&nbsp;disabilities&nbsp;to&nbsp;perform the essential functions. Physical&nbsp;demands&nbsp;includesitting&nbsp;and/or&nbsp;standingfor&nbsp;extended&nbsp;periodsof&nbsp;time,&nbsp;bending,lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.

Housing Stability Coordinator, MISSION UNITED SSVF

General Description: This position is responsible for the Commission on Behavioral Health and Drug Prevention overall operation and performance, including community building, relations management, and effective collaborations with stakeholders and volunteers. &nbsp;This position is also responsible for the oversight of the Commission community relations, initiatives, and media plan and relations. (grant funded) &nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Serve as the lead administrative for the Commission on Behavioral Health and Drug Prevention.</li><li>Has the primary duty of coordinating and leading the day-to-day operations of the Commission team.</li><li>Responsible for the supervision, training and development of the prevention specialist and sub-contractors.&nbsp;</li><li>Responsible for the development, execution and management (including monitoring) of the Commission Prevention Strategic Plan.&nbsp;</li><li>Acts as a liaison between United Way Commission on Substance Abuse and the Department of Children and Families (DCF) prevention team and FADA.&nbsp;</li><li>Represent the Commission, cultivates relationships with media contacts and sponsors, assuring proper follow-up to assure excellent customer service.</li><li>Monitor relevant community indicators as it relates to Behavioral Health and Drug Prevention.</li><li>Measure progress on key outcomes as well as working with community leaders to strengthen the community’s abilities to identify, address and fund priority issues as it relates to Behavioral Health and Drug Prevention.</li></ol>Other Job Duties:&nbsp;<ul><li>Responsible for the Commission volunteer relations, training and activities.</li><li>Coordinates, facilitates and participates in community, regional and state planning activities as it relates to the Commission Coalition work.&nbsp;</li><li>Has responsibility for the operation and evaluation of all Commission initiatives, programs and services.&nbsp;</li><li>Develops and Implements policies and procedures for the Commission on Behavioral Health and Drug Prevention.</li><li>Recruits, develops and motivates volunteers to enhance the community building and efforts and to support the day-to-day administration of the commission.</li><li>Coordinates activities and communications with appropriate organizations, i.e., state, county, local commissions, networks, councils, etc., as they relate to the coalition work.</li><li>Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally on behavioral health and substance abuse prevention initiatives.</li><li>Formulates, writes and prepares newsletters, collateral and educational materials.</li><li>Plans, develops and implements initiatives for community building and coalition work to meet the requirement of the Department of Children and Families and the United Way of Broward County Commission on Behavioral Health and Drug Prevention. &nbsp;</li><li>Working in collaboration with the Vice President of Health Initiatives, the Vice President of Marketing and the Director of the Commission on developing media plans and environmental campaigns directed toward educating and encouraging public interest around Behavioral Health and Drug Prevention. &nbsp;</li><li>Formulates, implements, and evaluates coalition initiatives to assess outcomes and overall effectiveness, collecting qualitative/quantitative data.&nbsp;</li><li>Maintains all records and documentation for all coalition activities necessary for accountability.</li><li>Facilitate partnerships and collaborations between multiple sectors of the community that respond to problems by implementing plans that lead to measurable, population-level reductions in the use of alcohol and other drugs and their harmful consequences.</li><li>Serves on various internal/external committees – locally, state and nationally as designated and needed for the benefit of UBCBHSA.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Creates informational documents, gives presentations, and acts as the agency’s lead authority, both internally and externally, on Coalition Initiatives.</li><li>Facilitates regular planning sessions and creates an information-sharing network among the Commission committee members.</li></ul> Supervises: Directors, volunteers and prevention specialists&nbsp;Education &amp; Experience:&nbsp;<ul><li>Master's degree in social work, business administration, urban affairs, public administration, mental health or other related fields.&nbsp;</li><li>Seven years of experience in an administrative and supervisory capacity in a social service agency, hospital and/or government institution.&nbsp;</li><li>Experience in community organizing, program development, legislative affairs and/or government relations preferably.</li><li>Minimum five years of experience leading large teams and managing state and federal grants. &nbsp;</li><li>&nbsp;Strong fiscal/budgeting experience required.</li><li>Supervisory experience working with mid-size to large teams required.</li><li>Bilingual in Spanish and/or Creole desired.</li><li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

5 Public Services Jobs in Florida