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Position SummaryThe Case Manager will play a central role in implementing the Integrated Patient Care Program by overseeing frontline care coordination activities. Reporting to the Program Manager, the Case Manager will directly supervise Social Workers and Community Health Workers and work closely with partner agencies to ensure patients receive coordinated medical, dental, vision, and social support services. In addition to supervising Social Workers and Community Health Workers, the Case Manager maintains an active case management portfolio to support direct service delivery and model best practices in integrated care coordination.This role focuses on execution, care coordination, team supervision, and partner engagement, ensuring program strategies translate into measurable patient outcomes.Key ResponsibilitiesCare Coordination &amp; Supervision<ul><li>Supervise Social Workers and Community Health Workers, providing guidance, training, and performance support.</li><li>Coordinate patient referrals, follow-up, and care navigation across partner clinics and service providers.</li><li>Ensure consistent use of common intake, referral, and documentation processes.</li></ul>Program Implementation<ul><li>Work with the Program Manager to implement program strategies related to social determinants of health, patient education, and telemedicine.</li><li>Support integration of community health workers and student interns into program operations.</li><li>Monitor patient progress and service utilization to support outcome measurement.</li></ul>Partner Collaboration<ul><li>Serve as a day-to-day operational contact for partner agencies related to case management and referrals.</li><li>Participate in partner meetings and continuous improvement discussions.</li><li>Help identify gaps in services and opportunities to strengthen referral pathways.</li></ul>Data, Reporting &amp; Quality Improvement<ul><li>Track case management activities, referrals, and patient outcomes.</li><li>Contribute to quarterly reviews of individual- and system-level outcomes.</li><li>Support documentation of best practices and program learnings for replication.</li></ul>Qualifications<ul><li>Bachelor’s degree required; Master’s degree in Social Work, Public Health, or related field preferred.</li><li>Minimum 3–5 years of experience in case management, care coordination, or community-based health services.</li><li>Experience supervising staff or leading frontline teams preferred.</li><li>Familiarity with social determinants of health, community resources, and patient navigation.</li><li>Strong interpersonal, organizational, and documentation skills.</li><li>Ability to work collaboratively across multiple organizations and disciplines.</li></ul>&nbsp;

United Way of the Midlands

Case Manager - Integrated Patient Care Program

Position SummaryThe Program Manager will lead the day-to-day management and implementation of the Integrated Patient Care Program funded by The Duke Endowment. Reporting to the WellPartners Executive Director, this role provides overall program leadership, coordination, and accountability across partner agencies. The Program Manager will oversee case manager and program staff and will serve as the primary point of contact for external partners and funders.This position requires strong experience in program management, grants management, operations, and cross-sector collaboration, with a focus on integrating care, addressing social determinants of health, and improving patient outcomes.Key ResponsibilitiesProgram Leadership &amp; Management<ul><li>Lead daily operations of the Integrated Patient Care Program, ensuring alignment with grant objectives, timelines, and outcomes.</li><li>Oversee program staff, case management functions, social workers, community health workers, interns, and contractors.</li><li>Serve as the primary liaison to partner organizations, including Lexington Health, United Way of the Midlands, Good Samaritan Clinic, and The Free Medical Clinic.</li><li>Coordinate implementation of common intake, referral, and patient education processes across partner clinics.</li></ul>Grants Management &amp; Compliance<ul><li>Manage grant reporting, documentation, and compliance requirements in coordination with WellPartners leadership and fiscal partners.</li><li>Track program deliverables, outputs, and outcomes in alignment with Duke Endowment reporting standards.</li><li>Support sustainability planning, including diversification of funding and preparation for future grant opportunities.</li></ul>Operations &amp; Continuous Improvement<ul><li>Establish and maintain program workflows, performance metrics, and feedback loops.</li><li>Facilitate monthly partner meetings and quarterly outcome reviews.</li><li>Oversee development of program documentation and replication materials for use in other communities.</li></ul>Strategic &amp; External Engagement<ul><li>Represent WellPartners in partner, funder, and stakeholder meetings related to integrated care.</li><li>Support fundraising and partnership development efforts tied to program sustainability and growth.</li><li>Collaborate with senior leadership to align program activities with WellPartners’ broader strategic goals.</li></ul>Qualifications<ul><li>Bachelor’s degree required; Master’s degree in Public Health, Social Work, Nonprofit Management, or related field preferred.</li><li>Minimum 5–7 years of experience in program management, preferably in healthcare, social services, or nonprofit settings.</li><li>Demonstrated experience managing grant-funded programs and cross-organizational partnerships.</li><li>Strong operational, organizational, and communication skills.</li><li>Experience supervising multidisciplinary teams.</li><li>Knowledge of social determinants of health and integrated care models strongly preferred.</li></ul>

Program Manager - Integrated Patient Care Program

JOB SUMMARY
This position is responsible for the development and management of a comprehensive, strategic, integrated effort to build the base of individual Palmetto Society donors ($1,000 and up) and Tocqueville donors ($10,000 and up) and increase their level of support through annual giving at Trident United Way (TUW).
ESSENTIAL FUNCTIONS
Essential Function 1:
Identify, cultivate and steward multi-year top tier donors ($10,000 and up) and engage donors in multi-year step-up programs,
Essential Function 2:
Identify, cultivate, solicit and steward leadership gift donors ($1,000 and up) to achieve the goal approved by the Board of Directors for outside the workplace campaigns.
Essential Function 3:
Support and staff a volunteer Palmetto Steering Committee to identify, cultivate and steward individuals in order to develop resources by filling the key positions of regional chairs, leadership-level giving chairs, and at-large steering committee members as identified in the Palmetto Society Business Plan.
Essential Function 4:
Provide strategy and guidance to the Events Coordinator to plan events designed to recruit, cultivate and/or steward leadership-level gift donors and/ qualified donor prospects through regional events as identified in the Advancement Plan.
Essential Function 5:
Work in collaboration with Corporate Advancement Officers to identify leadership donor prospects from the workplace campaigns and create and implement engagement strategy for reaching out to those donors.
ADDITIONAL RESPONSIBILITIES
<ul><li>Work with and effectively manage high level volunteers to engage prospects.</li>
<li>Input, track, and monitor donor touchpoints, gifts and accomplishments through Andar database and prepare required reports.</li>
<li>Collaborate with Communications and Advancement teams to develop fundraising materials and communications.</li>
<li>Bring donor thoughts and reaction back to the organization and provide constructive feedback to the Community Impact and Marketing departments.</li>
<li>Support interdepartmental team leaders with strategy and project management.</li>
<li>Support Vice President of Advancement with Workplace Campaign Meetings, as requested.</li>
<li>Participate in all TUW events and activities demonstrating the ability to be a good colleague, proactive collaborator and team builder.</li>
<li>Function as an integral member of the Advancement team assisting with planning, solicitation, implementation and evaluation.</li>
<li>Participates as a champion, project lead, and/or member of organizational development teams as required.</li>
<li>Work outside normal office hours when required to include evenings or weekends and additional hours during peak times.</li>
<li>Complete Andar training as appropriate when offered</li>
</ul>QUALIFICATIONS
Education
<ul><li>Bachelor’s Degree</li>
<li>MarketSmart experience</li>
</ul>Experience
<ul><li>5 years of previous fund raising experience, or 7-10 years of related experience (business or sales)</li>
</ul>Skills
<ul><li>Proven track record of soliciting and securing major gifts</li>
<li>Excellent oral and written communication skills</li>
<li>Excellent interpersonal skills; ability to work with diverse audiences</li>
<li>Excellent planning and time management skills with the ability to successfully manage multiple projects</li>
<li>High-energy team player</li>
<li>Effective analytical and problem solving skills</li>
<li>Working knowledge of Microsoft Office with good general computer skills</li>
<li>Positive attitude and willing to be part of a team</li>
<li>Have fun!</li>
</ul>PHYSICAL DEMANDS OF JOB
<ul><li>This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li>
<li>Worker must frequently use typical office equipment (telephone, copier, printer, fax, etc.).</li>
<li>Worker sits most of the time.</li>
<li>Worker communicates with constituents, clients, and/or partners by phone and in person.</li>
<li>Routinely required to walk and regularly travel by car.</li>
</ul>WORK ENVIRONMENT
Primarily works in a climate controlled office-based setting.
Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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