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&nbsp;Job Title:&nbsp; &nbsp;Homelessness Prevention ManagerReporting To:&nbsp;Senior Program Director, United to End Homelessness&nbsp;Department:&nbsp; United to End Homelessness&nbsp;Position:&nbsp;Full-time/ExemptPurpose of Position The Homelessness Prevention Manager serves as the strategic lead and subject matter expert for United to End Homelessness’s homelessness prevention initiatives. This position is responsible for overseeing the day-to-day operations, growth, and impact of all prevention and diversion programming. The Manager will guide the design and execution of strategies that prevent individuals and families from entering homelessness, including the coordination and oversight of funding allocations, program implementation, and performance monitoring in partnership with community agencies. They will cultivate and manage relationships with partner organizations across Orange County, ensuring high-quality collaboration, effective service delivery, and consistent alignment with best practices. Additionally, this role leads the development and delivery of comprehensive training curricula on diversion techniques, provides technical assistance, and supports the onboarding and capacity-building of agency partners to strengthen responses to housing instability.This is a grant funded position.Key Duties and Responsibilities:Program Management &amp; Implementation<ul><li>Lead the development and execution of policies, procedures, and protocols for homelessness prevention and diversion programming.</li><li>Oversee client referrals from partner agencies and ensure timely, accurate tracking within relevant databases (e.g., HMIS, GetHelpOC, AssistOC).</li><li>Ensure all program activities are aligned with best practices and housing stabilization goals.</li><li>Approve and process funding requests by reviewing eligibility, preparing documentation for payment, and ensuring prompt disbursement to support rapid housing stabilization.</li><li>Maintain a high standard of data quality and reporting integrity across all systems used.</li></ul>Training, Technical Assistance &amp; Partner Engagement<ul><li>Facilitate onboarding and provide ongoing support to service provider partners, ensuring understanding of program requirements, processes, and expectations.</li><li>Develop and deliver comprehensive training materials—including PowerPoints, policies and procedures, eligibility guidelines, and FAQs—for case managers and partner agencies.</li><li>Lead engaging and informative Diversion Trainings and other program-related presentations for community-based organizations and key stakeholders.</li><li>Offer responsive, solutions-oriented customer service to partner case managers and agency staff.</li></ul>Cross-Departmental &amp; Community Collaboration<ul><li>Work collaboratively with internal departments—such as Finance, Grants, IT/Operations, and Marketing—to ensure seamless program implementation and compliance.</li><li>Build and maintain strong working relationships with external stakeholders, including housing navigators, public housing authorities, property managers, and other community-based partners.</li><li>Serve as a United to End Homelessness representative at planning groups, coalitions, and public meetings to elevate prevention efforts and strengthen community partnerships.</li></ul>Compliance, Monitoring &amp; Reporting<ul><li>Ensure full compliance with contractual obligations, including HIPAA and PHI requirements, and meet performance benchmarks established by funders.</li><li>Monitor, validate, and report on program performance, funding utilization, and outcomes using relevant data systems.</li><li>Support evaluation efforts through consistent data entry, outcome tracking, and participation in program improvement initiatives.</li></ul>Other Duties<ul><li>Maintain up-to-date records of agency, client, and financial activity across digital platforms.</li><li>Perform other duties as assigned to advance the mission of United to End Homelessness.</li></ul>Job Requirements<ul><li>Strong organizational skills and ability to manage multiple tasks simultaneously.</li><li>Excellent customer service skills. Ability to respond to customer complaints, provide appropriate solutions and alternatives within the time limits, and follow-up to ensure resolution.</li><li>Detail orientation for management of files, data tracking, trainings and contract compliance.</li><li>Database management experience.</li><li>Understanding of and experience in utilizing Diversion strategies.&nbsp;</li><li>Case management and/or housing navigation experience with people affected by homelessness, substance use disorders, chronic health and mental health concerns, domestic and intimate partner violence, and/or human trafficking preferred, but not required.&nbsp;</li><li>Bachelor’s degree or higher in Social Work, Sociology, Psychology, Human Services, or a related field preferred, but not required.</li><li>Experience with computer applications and knowledge of Microsoft Office and SalesForce.</li></ul>Core Competencies<ul><li>Commitment to the mission and values of the organization.</li><li>Understanding of, and commitment to, the Housing First philosophy.</li><li>Understanding of, and commitment to, strengths-based services and trauma informed care</li><li>Excellent communication skills, particularly listening, verbal communication, and writing skills.</li><li>Exemplary interpersonal skills, experience with mediation and negotiating.&nbsp;</li><li>Demonstrated organizational skills with ability to meet a demanding workload and work with a diverse set of stakeholders.</li><li>Creative thinker/adaptive/problem solving personality.</li><li>Experience cultivating and maintaining productive, professional relationships with various stakeholders.</li><li>Sensitivity to cultural and socioeconomic characteristics of population served.</li><li>Ability to work collaboratively with other personnel and/or service providers or professionals.</li><li>Proven ability to build relationships with youth and diverse stakeholders.</li></ul>Compensation:Commensurate with experience, education, and market, $68,640-$85,000.&nbsp;Competitive benefits.Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Homelessness Prevention Manager

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County 

 Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC 
resource database and its management software, advocating, and empowering each caller so that they are 
provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance 
that they need. 

 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 

 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 
entitled benefits. 

 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 
situations of abuse, trouble-shoot for additional options. 

 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 
services they feel are most appropriate for their situations. 

 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 
provide them with additional resources and help. 

 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 
Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 

 • Assist callers with different languages by using the Language Line. 

 • Develop an expert working knowledge of the 211OC’s management software including Community 
Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 

 • Other duties as assigned. 

 • Assist with compiling monthly and bi-annual program reporting. 

 • Advocate on behalf of clients who have been denied services. 

 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 

Core Competencies 
 • Active listening and assessment skills 


 • Excellent customer service skills 

 • Computer competency with basic ability to troubleshoot technological failures 

 • Independent decision making skills utilizing processes, systems and resources 

 • Professional communication skills (verbal and written) 

 • Possess skills in proper telephone etiquette 

 • Ability to maintain a calm and sensitive demeanor 

 • Ability to be part of a team, working internally and externally. 
 
 

Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable. 

 • Must be Bilingual (English and Spanish– verbal and written) 

 • One year of experience working directly with individuals and families in crisis from the community 
 
Compensation 
 

 • $20.50-$23.00 per hour. Competitive benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 25 pounds. 
 
Send Cover Letter and Resume To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Information & Referral Specialist

&nbsp;Job Title:&nbsp;&nbsp;Lived Experience Partnership Manager&nbsp;Reporting To: &nbsp;Senior Director, Community Strategies&nbsp;Department: &nbsp;United to End Homelessness&nbsp;Position: &nbsp;Full-time/EXEMPT&nbsp;Workplace: Irvine Office / HybridPurpose of PositionThe Lived Experience Partnerships Manager plays a pivotal role in supporting and empowering individuals with lived experience of homelessness or housing instability who serve on the Orange County Continuum of Care (CoC) decision-making bodies, namely the Lived Experience Advisory Committee (LEAC) and the Youth Action Board (YAB). This position is responsible for coordinating financial compensation, providing engagement and facilitation support, and cultivating inclusive, healing-centered spaces for participation and leadership.This role also supports the recruitment, onboarding, and development of transitional-aged youth for the Youth Action Board - comprised of youth with lived experience of homelessness, housing instability, or systems involvement. They will focus on development and engagement of YAB members as well as offering facilitation support for the ongoing work of the YAB.&nbsp;With a focus on equity, systems change, and trauma-informed practices, the Manager ensures that people with lived experience have a real seat at the table and are meaningfully engaged in shaping homelessness solutions.An ideal candidate will be a compassionate facilitator, culturally responsive relationship-builder, and organized project coordinator who thrives in a collaborative environment.This is a grant-funded position.Key AccountabilitiesProgram Operations &amp; Administration&nbsp;<ul><li>Coordinate stipends, track participation, and ensure timely compensation for LEAC/YAB members</li><li>Maintain accurate attendance records and fund distribution reports</li><li>Provide training and guidance to LEAC/YAB participants on financial processes</li><li>Draft and manage documentation such as meeting notes, internal reports, &amp; grant deliverables</li><li>Facilitate communication and logistics support including reminders, materials, translation services, and accessibility accommodations</li><li>Coordinate language translation support as needed by participants for all services including preparation for County and/or CoC related meetings&nbsp;</li><li>Refer members to appropriate services (e.g., 2-1-1 Helpline) as needed</li></ul>Strategic Engagement &amp; Continuous Improvement&nbsp;<ul><li>Assess engagement strategies and recommend enhancements</li><li>Stay informed on best practices in equity, community engagement, and systems reform</li><li>Champion the use of trauma-informed and healing-centered engagement models</li></ul>Leadership Development&nbsp;<ul><li>Support LEAC and YAB members to effectively engage in CoC decision-making</li><li>Build trusted relationships using culturally responsive and trauma-informed approaches</li><li>Foster an inclusive, empowering, and strengths-based environment</li></ul>Youth Engagement&nbsp;&nbsp;<ul><li>Recruit, onboard, and retain a diverse group of youth with lived experience</li><li>Provide mentorship and support for personal and leadership development</li><li>Coordinate or deliver training in areas like public speaking and systems navigation</li></ul>Meeting Planning &amp; Facilitation&nbsp;<ul><li>Partner with youth and CoC staff to co-develop YAB meeting agendas, activities, and content</li><li>Ensure meetings are accessible, inclusive, and youth-led</li><li>Manage logistical needs such as transportation, food, technology, stipends, and materials</li></ul>Required Qualifications&nbsp;<ul><li>Bachelor’s degree in social work, education, youth development, public administration, or related field, or equivalent professional/lived experience</li><li>Minimum 2 years of experience in youth engagement, community organizing, or advocacy</li><li>Experience working with system-involved youth (e.g., foster care, juvenile justice, homelessness)</li><li>Strong communication skills across written, oral, and digital platforms</li><li>Highly organized with strong project coordination and administrative capabilities</li><li>Committed to equity, trauma-informed care, and client-centered practices</li><li>Ability to work flexible hours, including occasional evenings and weekends</li><li>Valid driver’s license and ability to pass a background check</li></ul>Preferred Qualifications&nbsp;<ul><li>Experience facilitating youth-led projects or advisory groups</li><li>Personal lived experience with systems involvement</li><li>Knowledge of Orange County’s youth-serving systems&nbsp;</li><li>Knowledge of Orange County’s homelessness systems&nbsp;</li><li>Bilingual (Spanish or Vietnamese preferred)</li><li>High emotional intelligence and the ability to navigate complex dynamics</li><li>Strong problem-solving skills and systems-thinking mindset</li><li>Passion for the mission of Orange County United Way and United to End Homelessness</li></ul>Technical Knowledge<ul><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint), Zoom, and Teams</li><li>Experience with project management tools and CRM systems (e.g., Salesforce) is a plus</li><li>Familiarity with Continuum of Care (CoC) structures and processes is helpful</li><li>Demonstrated ability to engage volunteers or external stakeholders from diverse backgrounds</li></ul>Core Competencies<ul><li>Problem Solving &amp; Decision Making: Able to work independently and calmly navigate complex or sensitive situations</li><li>Communication &amp; Influence: Strong facilitation and interpersonal skills with the ability to work across diverse groups and perspectives, and to communicate clearly verbally and in writing.&nbsp;Understanding of, and commitment to, strengths-based services and trauma informed care.</li><li>Teamwork &amp; Collaboration:&nbsp;Exemplary interpersonal skills, able to build relationships across departments and community partners</li><li>Professional Excellence: Highly self-motivated, detail-oriented, and committed to quality outcomes</li></ul>CompensationCommensurate with experience, education, and market, $68,640-$85,000Competitive benefits.Physical DemandsPhysical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publicly speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. The employee may be required to travel to attend conferences/trainings and should be comfortable navigating airports and public transportation. Vision abilities required by this job include close and far. Reliable transportation and a clean driving record are required as the employee will need to travel throughout Orange County.&nbsp;Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Lived Experience Partnership Manager

Stanislaus County 
 

UNITED WAY OF STANISLAUS COUNTY 
 

JOB DESCRIPTION 
 
Job Title: Office Coordinator and Receptionist 
Report to: Executive Assistant to the CEO 
Status: Full-time non-exempt 
Location: United Way Stanislaus office 
Date: June 24, 2025 
 
About the United Way of Stanislaus County: Envisioning the transformation of communities to 
empower human capital achievement, we serve as a catalyst for enhancing collective impact in 
health, education, and financial stability. Our core values include compassion, transparency, 
integrity, collaboration, innovation, and activation. Unapologetically committed to diversity, 
equity, and inclusion, we work urgently to drive impact in health, education, and financial 
stability. As a results-driven organization dedicated to excellence, we appreciate employees 
who can clearly articulate their progress toward deliverables and identify areas where they 
require support. We aspire to be an organization that accelerates professional development 
while pioneering innovative solutions to longstanding community challenges. We seek 
collaborators who embrace a growth mindset, lead with curiosity and transparency, and 
demonstrate a strong work ethic. 
 
Diversity, Equity, and Inclusion are fundamental to achieving our impact: 

United Way of Stanislaus County envisions a region where equity, opportunity, and prosperity 
abound. We acknowledge the specific role discrimination and systemic barriers based on race, 
ethnicity, and other varied identities and differences have played in limiting opportunities for too 
many. A commitment to Diversity, Equity, and Inclusion is at the core of who we are, the 
decisions we make, and the actions we take in our work to strengthen the communities we 
serve and advance our strategic focus to close the racial and ethnic wealth gap. 

 
Position Summary: 
The United Way Office Coordinator and Receptionist is the first person who interacts with the 
people we serve, partners, and anyone who calls, emphasizing the importance of someone with 
strong customer service skills (bilingual in Spanish is preferred and a plus). This person 
maintains the smooth operation of the office and provides excellent front-facing support to 
visitors, including those we serve. In addition to handling the front office and phone calls, this 
person also processes mail, prepares bank deposits, tracks and processes monthly invoices, 
orders office supplies and ensures the office is welcoming and inclusive for both the staff and 
guests. Exceptional attention to detail, organizational skills, and a proactive approach are 
essential. This position is someone who promotes a positive, productive, and safe work 
environment. In rare instances, this position may require a flexible work schedule (i.e., special 
events). 


Job Description: Office Coordinator &amp; Receptionist 
Page 2 of 4 
 


 
Essential Functions and Responsibilities: 
 

 • Front Office Reception and Customer Service: 
o Answering phone calls, schedule appointments, phone transfers, or providing 

callers with information needed, including taking messages when necessary to 
ensure they get connected to the right staff person. 

o Provide resources and referrals to callers using the 211 community resource 
database for direct service connections. 

o Greet and welcome visitors with a positive and professional attitude. 
o Maintain a tidy and welcoming reception area, ensuring the office reflects a 

welcoming environment that anticipates the needs of both visitors and staff. 
 

 • Office Coordination: 
o Oversee day-to-day office operations. 
o Ensure the office is well stocked with supplies, ensuring timely reorders. 

Supports ordering program-related supplies (which requires advance quarterly 
and month-by-month planning). 

o Manage schedules for conference and community spaces. 
o Submit work orders and schedule repairs, regular recurring deferred maintenance 

for general office space and equipment (i.e., janitorial, contractors for repairs, 
alarm, special deliveries). 

o Record keeping and filing as requested by management for important records. 
o Manage incoming and outgoing mail, packages, and deliveries. 
o Collaborate with various staff to ensure a cohesive work environment and 

anticipate needs (i.e., scheduling, program supplies). 
o Support interoffice communications, dissemination of important office updates 

and information, and work closely with management. 
 

 • Reporting, Compliance and Processing: 
o Ensure all office invoices and work orders are tracked, processed and submitted 

on time for payment processing. This requires an organized tracking process. 
o Process mail, which includes coordinating receivables and payments, as well as 

making bank deposits. 
o Prepare and format documents, reports, spreadsheets, and correspondence with 

a high degree of accuracy. 
o Inventory of all office supplies and outreach materials, ensuring they reach the 

right staff. 
o Coordinate office safety initiatives (safety protocols, drills, building compliance). 
o Ensure proper office signage, including required office postings (employee rights, 

etc.), is posted. 
 

 • Administrative support: 
o Support administrative tasks across the team (i.e., scheduling, filing, meeting 

setup). 


Job Description: Office Coordinator &amp; Receptionist 
Page 3 of 4 
 

 
o Preparing information for meetings or project work (i.e., templates, agendas, 

meeting minutes). 
o Support convenings and outreach efforts as needed, alongside the Impact and 

Resource Development teams. 
o Prepare outreach materials and marketing giveaways for outside events and 

tabling. 
 

 • Other duties as assigned. 
 
Qualifications: 

 • Associate degree in relevant field (example, business, social work, communications) or 
equivalent combination of education and experience. 

 • Bilingual is a plus (Spanish preferred). 
 • Excellent communication skills, both verbal and written. 
 • Meticulous attention to detail and accuracy in all tasks. 
 • Strong organization and time-management skills. 
 • Commitment to the mission and values of United Way. 
 • Current California Class C driver's license and verifiable automobile insurance 

 
Required Skills and Abilities: 

 • Bilingual (Spanish preferred) - read, write, and speak proficiently. 
 • Proficiency in Microsoft Office Suite, Google Workspace, and working knowledge of 

technology and business-related software. 
 • Excellent proofreading and editing abilities. 
 • Demonstrated reliability, punctuality, and professional demeanor. 
 • Ability to multitask and manage competing priorities in a fast-paced environment. 
 • High level of integrity, discretion, and judgement. 
 • Ability to work both independently and as part of a team. 
 • Ability to analyze and interpret data and written communications from multiple sources. 
 • Ability to anticipate needs before and issue-advance planning to keep items in stock, 

schedule monitoring and forward-thinking communication. 
 • Flexible to change and available to work occasional evenings and weekends as needed. 

 
Environmental Conditions: 

 • Indoors in a typical office environment with little exposure to excessive noise, dust, 
fumes, vibrations, and temperature changes. 

 • Travel to off-site locations with exposure to noise, heat, and cold. 
 • Frequent computer use at a designated workstation. 
 • Frequently work at a fast pace with unscheduled interruptions. 
 • Responsibilities may require an adjusted work schedule and evening/weekend hours to 

meet deadlines. 
 • May occasionally move (walk or drive) from one work location to another. 

 
Physical Demands: 

 • Attendance and punctuality. 
 • Mobility within the office and event locations. 
 • Ability to walk, sit, stand, squat, stoop, and climb stairs. 


Job Description: Office Coordinator &amp; Receptionist 
Page 4 of 4 
 

 
 • Ability to work in hot and cold environments. 
 • Ability to lift 40 pounds. 
 • Ability to drive a vehicle. 

 
Benefits and Compensation: 

 • Pay is competitive and based on experience. The hiring range is $21-24/hour. 
 • Health benefits are available the first of the month following thirty (30) days of 

continuous employment. 
 • 401K available. 

 
Changes: This job description will be updated if duties and responsibilities change significantly. 
Job functions are subject to modification based on business necessity. This job description 
lists typical examples of work and is not an exhaustive list of every daily duty required to meet 
core job requirements. An employee may be required to perform other duties not listed. 
 
ADA/FEHA: United Way of Stanislaus County will make reasonable accommodations in 
compliance with the Americans with Disabilities Act of 1990 and California’s Fair Employment 
and Housing Act. 
 
Equal Opportunity Employer: United Way Stanislaus County is an equal employment opportunity 
employer. 
 
To Apply: Only applications received will be accepted for consideration. Please do not call the 
main office.

United Way of Stanislaus County

Office Coordinator and Receptionist

POSITION SUMMARY&nbsp;Remote – must reside in one of the following states: AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WYThe Manager, Global Corporate Partnerships manages the relationships of&nbsp;major corporations within the Development team at United Way Worldwide, supporting&nbsp;the West region of the US. You will have an opportunity to contribute&nbsp;significantly to the meeting or exceeding the individual annual goal of raising $1,000,000 or more, as well as other team, department, and organizational goals. As the main point of contact and subject matter expert for corporate partners, you will provide support, guidance, and expertise to drive impact and raise resources for the United Way network. You will work closely with local United Ways to plan, coordinate, execute, steward and problem solve campaign logistics and other activities with managed and supported partners. This role drives strategy and develops plans for deeper and broader engagement and satisfaction from corporate partners. A successful Manager will work at a high level,&nbsp;manage multiple priorities, execute flawlessly with attention-to-detail, clearly and&nbsp;concisely communicate, and effectively manage the complete donor relationship to&nbsp;ensure success.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Directly manages a portfolio of corporate partner accounts. Responsible for meeting annual, personal fundraising metrics and contributing significantly to team, department, and organizational quantitative and qualitative goals.</li><li>Expands and diversifies revenue within portfolio of corporate accounts including philanthropic giving, cause marketing, and workplace giving, with a focus on core (operating, unrestricted) revenue.</li><li>Serve as the primary point of contact and relationship manager for a portfolio of corporate partners and conducts research and outreach to grow portfolio. Leads partnership strategy, development, solicitation, execution, stewardship, communication, and issue resolution for assigned accounts.&nbsp;</li><li>Leads/participates in negotiations and renewals for assigned accounts, focusing on upgrading and expanding the partnership.&nbsp;</li><li>Collaborate with colleagues in the network including but not limited to, local United Ways, marketing, impact programming, operations, finance, and other stakeholders, in the development of customized and effective proposals, successful partner engagements, and other organizational materials.</li><li>Ensure global partnerships support and benefits are implemented, advocating for partner and UWW across the system.</li><li>Determine an annual work plan for all key accounts including timelines, tactics, deliverables, and resource requirements to support partnerships.</li><li>Provide regular proactive updates to internal and external stakeholders, departmental and organizational leadership.</li><li>Build collaborative relationships with local United Ways to support donor’s comprehensive needs and promote the working relationship between the global and local offices of the United Way.</li><li>Track all aspects of the sales and execution cycle and other vital information using the appropriate platforms (currently Salesforce CRM).</li><li>Represent the Global Corporate Partnerships team and United Way Worldwide organization as needed.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree or commensurate experience.</li><li>At least 3 years of demonstrated resource development, sales and/or account management experience; successful track record with planning and managing corporate relationships with the nonprofit sector is essential.</li><li>Commitment to advance the mission of United Way Worldwide.</li><li>Previous experience with United Way and/or related corporate experience preferred.</li><li>Well organized, reliable, accomplished, and dedicated fundraising, marketing, or account management professional with solid background and proven record of relationship management.</li><li>Core competencies in account management, problem solving, strategic planning, process improvement, software applications, business development, strong writing and presentation skills.</li><li>High energy level demonstrated flexibility and strong collaboration skills.</li><li>Able to effectively communicate and work with senior corporate leaders, non-profit professionals, and other constituencies.</li><li>Entrepreneurial mindset, innate curiosity, and ability to embrace ambiguity.</li></ul>This highly visible position is critical to the organization’s overall success, therefore&nbsp;numerous qualifications will be considered. It is preferred that candidates have&nbsp;experience in the workings of a United Way (s) or a similar federated model with an in depth knowledge of customer relationship management. Global experience is a plus as&nbsp;well as an understanding of corporate social responsibility. Candidates must be able to&nbsp;grasp complex structures and be a natural collaborator. Experience working with&nbsp;multiple constituencies in a highly professional manner is needed. Applicants must also&nbsp;be creative in thought, able to work independently and with minimum supervision. This&nbsp;skilled negotiator will have proven successes in the areas of customer service, nonprofit,&nbsp;and corporate relations. Travel is required and you should reside in one of the following&nbsp;states: (AZ, CA, CO, ID, MT, NM, NV, OR, UT, WA, WY).This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;SALARY STATEMENTThe hiring salary range for this position is $95,000 to $130,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and geographic market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

 Manager, Global Corporate Partnerships 

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES
Summary/Objective 
	Reporting to the Director of Impact and Resource Development, this position is responsible for providing intensive case management support, individualized coaching, and navigational support to community members and community partners, to coordinate and deliver whole person care to individuals facing significant challenges and barriers. As part of the UWFM 211 team, this position works to reduce barriers to career pathways and employment, and to promote economic security and wealth creation.&nbsp; KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Conduct a whole person assessment to understand a unique situation, goals, and barriers.</li>
<li>Assist individuals to identify strengths and community support, prioritizing the most critical barriers.</li>
<li>Develop individualized plans that address identified barriers and goals.</li>
<li>Utilize resource database to find resources available to execute individual plans.</li>
<li>Assist individuals to access services to relevant resources and services that stabilize and improve their educational and wealth creation opportunities as well as their overall wellbeing.</li>
<li>Establish and maintain effective communication with all relevant stakeholders, including clients, team members, and external partners.</li>
<li>Act as a main point of contact to resource partners for caseload, addressing concerns and providing regular updates on case progress.</li>
<li>Analyze complex issues and challenges within cases and care coordination system.</li>
<li>Develop innovative solutions to address challenges and barriers on behalf of caseload and care coordination services.</li>
<li>Collaborate with cross-functional teams to overcome obstacles and achieve desired organizational and department outcomes around care coordination and reducing the racial wealth gap.</li>
<li>Continuously assess and enhance case management processes and methodologies.</li>
<li>Implement best practices to optimize case management efficiency and effectiveness. 
		&nbsp;</li>
</ul>EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Knowledge of common barriers faced by Fresno and Madera community members, specifically those from disinvested communities of color.</li>
<li>Strong interpersonal and communication skills.</li>
<li>Ability to work independently and as part of a team.</li>
<li>Empathy and the ability to build rapport with clients.</li>
<li>Strong analytical, problem-solving skills and the ability to develop creative solutions.</li>
<li>Cultural sensitivity and the ability to work with diverse populations.</li>
<li>Familiarity with community resources and support services.</li>
<li>Experience using case management software and other relevant tools.</li>
<li>Proficiency in maintaining accurate records and documentation.</li>
<li>Commitment to client-centered, strengths-based approaches.</li>
<li>Knowledge of community programs, resources, and compliance requirements.</li>
<li>Strong organizational and time-management skills.</li>
<li>Leadership and decision-making abilities.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Bachelor’s degree or equivalent experience</li>
<li>A minimum 3 experience in case management, social work, or a related field.</li>
<li>Combination of experience and education.&nbsp;</li>
<li>Current Driver’s License and verifiable automobile insurance&nbsp;</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way Fresno and Madera Counties

Fresno and Madera Counties

211 Resource Navigator

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Director of Facilities and IT

Position Summary:&nbsp;The Resource Development (RD) Assistant will primarily provide a leadership role in the management of the donor stewardship journey in order to achieve individual, department and company goals. Additionally, the RD Assistant will provide support to the Director of Resource Development in all areas related to implementing and supporting the fundraising initiatives and goals for United Way.&nbsp; United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven, and brand-steward.
Duties and Responsibilities:
Drives Revenue &amp; Impact
<ul><li>Resident expert on customer relationship management system communications platform.</li>
<li>Run reports as requested on behalf of the Director of Resource Development which will enhance knowledge of donor base for effective communications.</li>
<li>Manage and maintain global accounts where engagement is requested (but presentations are not permissible) to encourage business support and achieve United Way goals.</li>
<li>Utilize CRM to review accounts and to process pledge transactions with a high level accuracy and speed.</li>
<li>Identify and write up adjustments to donor accounts as needed.</li>
<li>Maintain an organized filing system of donor pledge cards and payment documentation.</li>
</ul>Strategic Relationship Building
<ul><li>Responsible for carrying out all phases of the communication plan with donors for enhanced stewardship.</li>
<li>Through timely communications is able to connect donors’ and prospects’ areas of interest directly to United Way’s work and inspire commitment and support for United Way.</li>
<li>Utilizing our CRM/communications platform, practice effective stewardship by thanking donors, informing them about the impact of their gifts, and keeping them apprised of progress on Community Impact work.</li>
<li>Work effectively with other departments to achieve United Way goals and communicate to various stakeholders.</li>
</ul>Effective &amp; Engaging Communicator
<ul><li>Excellent written and oral communication skills to effectively present the United Way message to businesses, employees, and the community.</li>
<li>Provide excellent customer service and problem resolution to both internal and external constituents.</li>
</ul>Embracing &amp; Managing Change
<ul><li>Effectively work with the Director of Resource Development, UW Board members, and Campaign Cabinet to implement new and creative strategies for workplace campaigns to support United Way goals.</li>
<li>Work with UW, the Resource Development Team and Community Impact Team to engage donors as volunteers through effective communications as part of the stewardship journey.</li>
</ul>Entrepreneurial &amp; Innovative
<ul><li>Collaborate with the local community to meet organizational goals through special events (including but not limited to race parking) and affinity groups (including but not limited to Power of the Purse events.)</li>
</ul>This job description reflects the general duties assigned to the Resource Development Assistant, however, other duties may be assigned based upon needs that may arise within the organization and fall within the scope of the Resource Development Department. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Qualifications:
<ul><li>High School Diploma or equivalent required.</li>
<li>1 - 3 years of experience in database management, preferably in a non-profit organization.</li>
<li>Associate degree in business, accounting or database management an advantage.</li>
<li>Excellent computer and data entry skills.</li>
<li>Proficient with Microsoft Office products including Word, Excel, PowerPoint</li>
<li>Team player with the ability to work with AUW senior management to achieve organizational goals.</li>
<li>Detail oriented with strong organizational and project management skills.</li>
<li>Strong verbal and written communication skills, including public speaking and presentation skills.</li>
<li>High degree of professional integrity to deal ethically with confidential information.</li>
<li>Ability to work under minimal supervision.</li>
<li>Possess a valid driver’s license and have use of insured motor vehicle.</li>
</ul>Working Conditions &amp; Physical Requirements:
Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

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