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JOB TITLE:&nbsp; FAMILY SYSTEM SPECIALISTREPORTING TO:&nbsp; FAMILY SYSTEM MANAGERDEPARTMENT:&nbsp; 211 OCPOSITION:&nbsp; FULL-TIME / NON-EXEMPT&nbsp;Purpose of PositionThe Family System Specialist plays a critical role in supporting the Family Coordinated Entry System (FCES) by facilitating equitable access to homeless services for families experiencing homelessness in Orange County. This position fosters collaboration among community partners, ensures consistent service delivery across designated Access Points, and upholds best practices in client care. The Specialist is responsible for monitoring data quality, providing training and technical assistance, and enhancing system-wide coordination to improve outcomes for vulnerable families.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Access Point Support &amp; System Coordination<ul><li>Serve as the primary liaison for Access Points within the assigned Service Planning Area.</li><li>Identify service gaps and inconsistencies in care; escalate concerns to the Family System Manager.</li><li>Ensure Access Points adhere to FCES standards and protocols.</li><li>Respond to operational needs and provide ongoing support to Access Point staff.</li><li>Assist in the development and implementation of new resources and services.</li><li>Strengthen quality assurance processes for data collection and service tracking.</li><li>Deliver technical assistance, training, and coaching to Access Point teams.</li></ul></li><li>Data Management &amp; Reporting<ul><li>Monitor and analyze FCES data to identify trends, gaps, and opportunities for improvement.</li><li>Collaborate with the Family System Manager to meet reporting requirements and inform strategic decisions.</li><li>Prepare regular reports, presentations, and visual data summaries (charts, graphs, etc.).</li><li>Utilize HMIS and other data systems to generate monthly, quarterly, and annual performance reports.</li></ul></li><li>Service Coordination &amp; Client Advocacy<ul><li>Collaborate with partner agencies to address housing barriers for high-needs families.</li><li>Advocate for appropriate services and resources for unhoused or at-risk households.</li><li>Facilitate warm handoffs to service providers to ensure continuity of care.</li><li>Provide tailored support and technical guidance to Access Points serving vulnerable populations.</li></ul></li><li>System Leadership &amp; Community Engagement<ul><li>Co-lead monthly FCES All-User Meetings to share updates, best practices, and training opportunities.</li><li>Maintain accurate and confidential records in accordance with professional standards.</li><li>Share success stories, progress updates, and key metrics with the Family System Manager.</li><li>Participate in internal meetings, match meetings, and other FCES-related gatherings.</li><li>Represent FCES at community meetings, subcommittees, and public events.</li><li>Cultivate and strengthen partnerships with agencies and service providers across Orange County.</li></ul></li></ul>&nbsp;Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in Human Services, Communications, or a related field; equivalent experience considered.</li><li>HMIS/Clarity experience is required.</li><li>Proficiency in data management and reporting tools; intermediate to advanced skills in Microsoft Excel.</li><li>Strong organizational, communication, and problem-solving skills.</li><li>Ability to work independently and collaboratively in a fast-paced environment.</li><li>Valid California Driver’s License and current auto insurance as required by state law.</li></ul>&nbsp;Compensation<ul><li>Commensurate with experience, education, and market, $24-$27 per hour. Competitive benefits.</li></ul>&nbsp;Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>&nbsp;Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.&nbsp;Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.&nbsp;Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Family System Specialist

Job Title:&nbsp;Manager, Marketing (level 2)Reporting To:&nbsp;Senior Director, MarketingDepartment: &nbsp;MarketingPosition: &nbsp;Full-time/EXEMPT&nbsp;Purpose of PositionWe are seeking an experienced Manager to join our Marketing team.&nbsp;This Manager will play a key role in shaping and maintaining a cohesive brand image for Orange County United Way across the community. This role will focus on supporting the marketing and communication needs for our Development and Philanthropy teams, signature events, and other key marketing initiatives. The successful candidate will manage the end-to-end execution of marketing projects, both print and digital, with a hands-on approach to ensuring high-quality output.Key responsibilities include understanding the unique needs and goals of each project, documenting requirements, setting and prioritizing timelines, and ensuring on-time delivery. This role requires strong vendor management skills, the ability to work collaboratively across internal teams, and the capability to lead both independently and alongside consultants. The Senior Manager, Marketing will be expected to lead in the execution of projects, ensuring the delivery of high-quality results that align with organizational objectives and uphold brand integrity.&nbsp;Key Duties and Responsibilities&nbsp;<ul><li>Serve as the lead point of contact for our Development, Grant, Philanthropy, Event and Corporate Engagement teams for all marketing requests.</li><li>Develop and implement marketing strategies to execute projects timely and successfully. Understand the needs, the goals, and the audience to provide guidance and deliver efficient solutions.</li><li>Oversee budgets and timelines. Responsible for driving projects to on-time completion and communicate changes to project timelines, scope, and budget when applicable.</li><li>Track projects on the marketing project traffic tool and update status weekly.&nbsp;</li><li>Execute projects from concept to completion.</li><li>Responsible for all the assets development (email marketing, video production, photoshoots, event support, advertising, collaterals, content development, event social media plan, website updates, promotional items, etc.).</li><li>Understand the principles of branding and design to create and update marketing materials as needed.</li><li>Create tracking and prepare marketing reports to brief stakeholders on key performance indicators (KPIs).</li><li>Support and manage other marketing projects as needed.</li></ul>&nbsp;Job Requirements /Technical Knowledge<ul><li>Excellent written, verbal, presentation, research, problem-solving, and time management skills, with a keen attention to detail</li><li>Ability to work within tight deadlines, adjust to new priorities, and balance short-term needs with long-term strategic initiatives.</li><li>Ability to work on multiple projects with different deadlines/objectives simultaneously.</li><li>High emotional intelligence and excellent interpersonal skills. Ability to cultivate successful team collaboration spirit.</li><li>Experience working efficiently with internal cross-functional teams as well as external vendors like graphic designers, advertisers, printers, videographers and promo item reps.</li><li>Proven experience with event marketing management as well as video production management.</li><li>Experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint, etc.) as well as Google collaboration tools (Docs, Sheets, Forms, etc.).</li><li>Experience with email marketing platforms like Mailchimp.</li><li>Experience managing successful media and print advertising.</li><li>Knowledge of WordPress, SEO, and UX/UI best practices.</li><li>Well-versed with design tools like Canva and some experience with builders platforms like Formstack.</li><li>Experience with social media content development.</li><li>Experience with basic HTML, CRM platforms, and video editing software.</li><li>10+ years of project management experience with a proven track record of success completing event marketing and print and digital projects.</li><li>Bachelor’s degree preferred</li><li>Agency experience preferred</li><li>Semi-flexible hybrid working schedule; 3 days in-office, 2 days remote</li><li>Reliable transportation and clean driving record.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market, $70,500 – $90,000. Competitive benefits.</li></ul>Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.&nbsp;Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp;While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.&nbsp;Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

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