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GENERAL JOB INFORMATION 
Title:   Regional 211 Resource and Transportation Coordinator 
Reports To (Title):   AVP of Community Impact 
Job Type:   Exempt 
Department:   Community Impact  
FLSA Classification:   Full Time – Exempt/SOC #21-1099 
Salary Range:   $50,000.00 - $55,000.00 
JOB SUMMARY 
The Regional 211 Resource Coordinator is responsible for leading the curation, maintenance, and enhancement of the South Carolina 211 database in Berkeley, Charleston, and Dorchester counties. This position is integral to establishing and developing key partnerships throughout the region, conducting service provider training, increasing utilization of 211 services, and leading overall outreach, marketing, and community engagement strategies. The role also includes coordinating with the 211 team to monitor and enhance service quality, as well as managing the essential and growing Transportation Services Program to coordinate reliable, affordable transportation information for seniors, individuals with disabilities, and other vulnerable populations in Berkeley, Charleston, and Dorchester counties. 
RESPONSIBILITIES 
<ol start="1"><li>
Manage Resource Database 
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</ol><ul><li>
Update existing 211 database listings to reflect current and accurate agency information. 
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Communicate new resource data meeting 211's inclusion/exclusion policy and best practices to the AVP of Community Impact and 211 Database Manager. 
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Attend 211 team meetings. 
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Participate in community-led meetings. 
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Provide 211 presence at community events, as needed. 
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Share ideas and provide input to help Trident United Way (TUW) and United Way Association of South Carolina (UWASC) respond to the unique needs of the community. 
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Perform other duties as assigned or requested by TUW. 
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Ensure the database remains current, accurate, and useful to all appropriate stakeholders, in partnership with UWASC 211 staff. 
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Coordinate with the 211 Team Staff to measure community trends, improve referral outcomes, deliver actionable reporting, and ensure the 211 database remains responsive to all needs in the community. 
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Conduct a landscape analysis of transportation programs, application requirements, and costs in Berkeley, Charleston, and Dorchester counties. 
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</ul><ol start="2"><li>
Community Engagement 
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</ol><ul><li>
Strengthen community engagement and outreach activities. 
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Participate in community-led meetings, conduct service provider training, coordinate site visits, participate in outreach events with community partners, and maintain regular communication with all community stakeholders. 
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Engage community stakeholders to develop professional relationships, gather community feedback, offer issue resolution, and improve the overall 211 service and experience. 
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Partner with Community Impact staff to further community partnerships, the TUW vision and mission in the region, and avoid duplication of services provided. 
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Facilitate the Transportation Services Program at TUW’s two Resource Connection Centers (RCCs). 
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</ul><ul><li>
Refer RCC clients to transportation services. 
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Assist RCC clients with completing transportation program applications. 
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Utilize CharityTracker to monitor transportation referrals, application assistance, and other measures as specified. 
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</ul><ul><li>
Regularly convene transportation providers and human service providers, in partnership with Berkeley, Charleston, and Dorchester Council of Governments (BCDCOG), to share information and best practices. 
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<li>
Educate the public and other human service provider agencies about transportation options in Berkeley, Charleston, and Dorchester counties. 
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</ul><ol start="3"><li>
Quality Assurance 
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</ol><ul><li>
Monitor 211 contacts to measure key areas of strength, growth, and development. 
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Develop and implement effective quality assurance strategies to ensure the success of 211 service delivery, special initiatives, and responsiveness to community trends and priorities. 
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Assist with the development of training material for 211 agents and community partners. 
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Attend transportation options training provided by BCDCOG and other community partners. 
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</ul><ol start="4"><li>
Manage the Transportation Services Program  
</li>
</ol><ul><li>
Coordinate reliable, affordable transportation information for seniors, those with disabilities, and other vulnerable populations in Berkeley, Charleston, and Dorchester counties. 
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Improve coordination, utilization, and public education for existing transportation providers. 
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Develop centralized resource lists overlapping all available public and private transportation options and ensure they are listed in 211. 
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Identify gaps in services and collaborate on solutions. 
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Train RCC staff to provide application assistance for transportation needs. 
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</ul>ADDITIONAL RESPONSIBILITIES 
<ul><li>
Provide advocacy (as assigned) for 211 users seeking resources in the community. 
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Share ideas and provide input to help Trident United Way respond to the unique needs of the community. 
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Engage in team meetings and demonstrate the Trident United Way culture at all times. 
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Maintain availability during times of disaster to assist 211, which may require extended hours, off-site work, and additional responsibilities to ensure the safety, security, and access to quickly changing information throughout each stage of the disaster. 
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Perform other duties as assigned or requested. 
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</ul>QUALIFICATIONS  
Experience 
<ul><li>
Two years of project management experience is preferred. 
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</ul>Skills and Attributes 
<ul><li>
Proficiency with the MS Office Suite of programs. 
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Strong organizational and time management skills, with the ability to manage multiple projects and prioritize assignments. 
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Strong written and verbal communication skills. 
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Positive attitude and skilled in partnering. 
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Diplomatic when engaging the public. 
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Bring passion and a positive outlook to the role. 
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Valid Driver’s license and current auto insurance 
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A strategic people and resource connector with experience leading with a lens of racial equity, diversity, and inclusion; exhibits high cultural competence; and the ability to engage, lead, motivate, and manage highly diverse staff, partners, community leaders, and volunteers. 
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Bridge-builder with the ability to develop and grow collaborative, value-added relationships and partnerships internally and externally. 
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Systems-level thinker and change manager with knowledge of nonprofit agency operations and management and the ability to perform in environments of ambiguity; adjust to both rapid and slow change; and manage stress and challenges with cooperative, solutions-based approaches. 
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Planner and organizer with the ability to initiate strategic action in support of goal attainment and work independently or as part of a team. 
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Persuasive communicator with excellent written and oral presentation skills and the ability to create a variety of written business documents and present complex messages. 
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Project manager with proficiency in various business processes and operational tasks. 
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</ul>PHYSICAL DEMANDS OF THE JOB 
<ul><li>
This job requires exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects. 
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<li>
Team Member must frequently use typical office equipment (telephone, copier, printer, fax, etc.). 
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<li>
Team Member sits most of the time. 
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<li>
Team Member communicates with constituents, clients, and/or partners by phone and in person. 
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Routinely required to navigate other facilities and occasionally travel by car. 
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</ul>WORK ENVIRONMENT 
This is a hybrid position. Primarily works in a climate-controlled office-based setting. The opportunity to work remotely two days a week is available. 
Please Note: Requirements, skills, and abilities described above represent those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. However, the duties, responsibilities, and requirements should not be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities, and activities may change at any time, with or without notice.

Trident United Way

211 Resource and Transportation Coordinator

JOB SUMMARY
This position is responsible for the development and management of a comprehensive, strategic, integrated effort to build the base of individual Palmetto Society donors ($1,000 and up) and Tocqueville donors ($10,000 and up) and increase their level of support through annual giving at Trident United Way (TUW).
ESSENTIAL FUNCTIONS
Essential Function 1:
Identify, cultivate and steward multi-year top tier donors ($10,000 and up) and engage donors in multi-year step-up programs,
Essential Function 2:
Identify, cultivate, solicit and steward leadership gift donors ($1,000 and up) to achieve the goal approved by the Board of Directors for outside the workplace campaigns.
Essential Function 3:
Support and staff a volunteer Palmetto Steering Committee to identify, cultivate and steward individuals in order to develop resources by filling the key positions of regional chairs, leadership-level giving chairs, and at-large steering committee members as identified in the Palmetto Society Business Plan.
Essential Function 4:
Provide strategy and guidance to the Events Coordinator to plan events designed to recruit, cultivate and/or steward leadership-level gift donors and/ qualified donor prospects through regional events as identified in the Advancement Plan.
Essential Function 5:
Work in collaboration with Corporate Advancement Officers to identify leadership donor prospects from the workplace campaigns and create and implement engagement strategy for reaching out to those donors.
ADDITIONAL RESPONSIBILITIES
<ul><li>Work with and effectively manage high level volunteers to engage prospects.</li>
<li>Input, track, and monitor donor touchpoints, gifts and accomplishments through Andar database and prepare required reports.</li>
<li>Collaborate with Communications and Advancement teams to develop fundraising materials and communications.</li>
<li>Bring donor thoughts and reaction back to the organization and provide constructive feedback to the Community Impact and Marketing departments.</li>
<li>Support interdepartmental team leaders with strategy and project management.</li>
<li>Support Vice President of Advancement with Workplace Campaign Meetings, as requested.</li>
<li>Participate in all TUW events and activities demonstrating the ability to be a good colleague, proactive collaborator and team builder.</li>
<li>Function as an integral member of the Advancement team assisting with planning, solicitation, implementation and evaluation.</li>
<li>Participates as a champion, project lead, and/or member of organizational development teams as required.</li>
<li>Work outside normal office hours when required to include evenings or weekends and additional hours during peak times.</li>
<li>Complete Andar training as appropriate when offered</li>
</ul>QUALIFICATIONS
Education
<ul><li>Bachelor’s Degree</li>
<li>MarketSmart experience</li>
</ul>Experience
<ul><li>5 years of previous fund raising experience, or 7-10 years of related experience (business or sales)</li>
</ul>Skills
<ul><li>Proven track record of soliciting and securing major gifts</li>
<li>Excellent oral and written communication skills</li>
<li>Excellent interpersonal skills; ability to work with diverse audiences</li>
<li>Excellent planning and time management skills with the ability to successfully manage multiple projects</li>
<li>High-energy team player</li>
<li>Effective analytical and problem solving skills</li>
<li>Working knowledge of Microsoft Office with good general computer skills</li>
<li>Positive attitude and willing to be part of a team</li>
<li>Have fun!</li>
</ul>PHYSICAL DEMANDS OF JOB
<ul><li>This job requires exerting up to 20 pounds of force frequently, and/or a negligible amount of force constantly to move objects.</li>
<li>Worker must frequently use typical office equipment (telephone, copier, printer, fax, etc.).</li>
<li>Worker sits most of the time.</li>
<li>Worker communicates with constituents, clients, and/or partners by phone and in person.</li>
<li>Routinely required to walk and regularly travel by car.</li>
</ul>WORK ENVIRONMENT
Primarily works in a climate controlled office-based setting.
Please Note: Requirements, skills, and abilities described above are representative of those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities and activities may change at any time with or without notice.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●    Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.  This drives their performance and professional motivations. 
	●    Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●    Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●    Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●    Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

2 Jobs in North Charleston, SC, USA