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ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Desktop Support Specialist Reporting To: Director, IT 

 Department: IT Position: Full-Time/ Non-exempt 


Purpose of Position 
The Desktop Support Specialist will support the end-user computer needs for functionality, systems 
updates and hardware deployments. The role provides support to Orange County United Way teams by 
providing user assistance and training on both systems and applications used by the organization. 
End-user and system support is provided for both onsite and remote employees, the need to 
troubleshoot and fix problems will occur regularly using remote connectivity tools. 
The position will also be responsible for hardware and software deployments, inventory controls, user 
training on systems and applications. 
 

Key Duties and Responsibilities 
 • Provide desktop systems and user support to ensure required computer capabilities are 

available to all users 

 • Develop and provide systems and software training to the end-users 

 • Manage trouble tickets and ensure customer satisfaction 

 • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related 
hardware and software for local and remote users 

 • Develop and maintain an inventory of all IT desktops, components and equipment 

 • Maintain documentation on all desktop processes and procedures 

 • Ensure that application and system updates are in place 

 • Deploy, implement, troubleshoot and support the workforce environment 

 • Monitor the ongoing operation of the Windows environment 

 • Identify risk and challenges and implements corrective actions as needed 

 • Performs related work as assigned 

 
Core Competencies 

 • Proficient computer software and hardware troubleshooting skills 

 • Working knowledge of networking and troubleshooting skills 

 • Excellent communication skills (verbal and written) 

 • Ability to develop training materials, document processes, and procedures 

 • Demonstrated organizational skills with ability to manage multiple task simultaneously, meet 
and adapt to-fast paced support demands, demanding workload, and work with a diverse set of 
stakeholders. 

 • Exemplary interpersonal skills with the ability to interact and work with users 


 
 
Job Requirements /Technical Knowledge 

 • Skilled in Windows 10 environments 

 • Microsoft Office tools, Word, Excel, Outlook, Projects and Teams 

 • Networking and troubleshooting skills 

 • Computer software and hardware troubleshooting skills 

 • User desktop support 


Employment Standards 
 • Ability to work both remotely and onsite. 


Compensation 
 • $25.00 - $30.00 per hour. Competitive benefits. 

 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. 
Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, 
including under the desks. The person in this position frequently communicates with coworkers and 
customers who have inquiries about our business operations and the community we service; therefore, 
the person must be able to exchange accurate information. The employee must occasionally lift and/or 
move up to 25 pounds. 
 

Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Desktop Support Specialist

<h2>POSITION SUMMARY (Eligible for Hybrid /3 days in office - Alexandria, VA)</h2>The Vice President, Executive Communications provides leadership, planning, and execution of strategic communications management for the President &amp; CEO of United Way Worldwide and select others executive leaders as assigned (i.e., Board Chair).Collaborating with the Chief Executive Officer and the Executive Leadership Team, the Vice President, Executive Communications is responsible for developing a strategy and executing on a broad range of communications and messaging activities that elevate Executive(s) leadership voice and global positioning, align with organization objectives, and engage key stakeholders. The Vice President, Executive Communications will work to help devise appropriate thought leadership platforms for Executive leadership and develop or oversee the creation of external and internal communications and messaging materials.The Vice President is a seasoned professional with a demonstrated track record of navigating complex environments, demonstrates a high degree of judgement and discretion,&nbsp;is&nbsp;persistent&nbsp;and&nbsp;creative,&nbsp;and&nbsp;acts&nbsp;with&nbsp;a&nbsp;sense&nbsp;of&nbsp;urgency.&nbsp;This&nbsp;in-person position is based at United Way Worldwide’s headquarters in Alexandria, Virginia.<h2>KEY&nbsp;RESPONSIBILITIES/ESSENTIAL&nbsp;DUTIES&nbsp;OF POSITION</h2>The Vice President must be able to perform essential duties listed below:<ul><li>Oversight: Management of other Executive Office communications staff and oversee executive communications consultants.</li><li>Speech Development:&nbsp;Research,&nbsp;write,&nbsp;and&nbsp;edit&nbsp;speeches&nbsp;for&nbsp;Chief&nbsp;Executive&nbsp;Officer. Contribute to the development of speeches, presentations, talking points, correspondence, social media posts, op-eds, blogs, thought-leadership papers on a&nbsp;variety of topics, as well as background material and research for events and meetings.</li><li>Message Strategy:&nbsp;Collaborate with internal teams, external partners, and content experts to define key messages and themes, ensuring consistency across all communications, including social media platforms, and seamless execution for Chief Executive Officer’s public and private engagements. Provide creative thinking on how United Way’s vision, mission, and goals are connected to external events and the ever-changing environment. Identify opportunities to leverage such events to promote the messages of the Chief Executive Officer.</li><li>Presentation Support:&nbsp;Assist in developing engaging presentation materials, including slide decks and visual aids, which complement Chief Executive Officer’s speeches&nbsp;and&nbsp;public&nbsp;appearances.&nbsp;Archives&nbsp;all&nbsp;presentations,&nbsp;speeches,&nbsp;and&nbsp;talking points for easy accessibility and future use and reference.</li><li>Research and Analysis:&nbsp;Conduct&nbsp;thorough&nbsp;research&nbsp;on&nbsp;relevant&nbsp;topics,&nbsp;trends,&nbsp;and audience interests to inform speech content and ensure accuracy.</li><li>Feedback Incorporation:&nbsp;Revise&nbsp;speeches&nbsp;based&nbsp;on&nbsp;feedback&nbsp;from&nbsp;Executive leadership and other stakeholders to refine messaging and delivery.</li><li>Crisis Communication:&nbsp;Collaborate&nbsp;with&nbsp;internal&nbsp;teams to&nbsp;assist in&nbsp;crafting statements&nbsp;and&nbsp;messages&nbsp;for&nbsp;sensitive&nbsp;or&nbsp;crisis&nbsp;situations,&nbsp;maintaining&nbsp;the organization’s voice and integrity.</li><li>Collaboration:&nbsp;Serve&nbsp;as&nbsp;general&nbsp;communications&nbsp;liaison&nbsp;between&nbsp;Executive&nbsp;Office and Marketing &amp; Communications team to ensure alignment in messaging and to leverage insights for speech development.</li><li>Leadership: Provide strategic leadership and guidance to the team that advances organization-wide communication and social media goals. &nbsp;Maintain a proactive perspective related to CEO initiatives/engagements that promotes relevance and alignment with UWW strategy.</li><li>Training and Preparation:&nbsp;Travel&nbsp;with&nbsp;the&nbsp;Chief&nbsp;Executive&nbsp;Officer&nbsp;when&nbsp;requested&nbsp;to provide strategic and operational support, including advance work, meeting preparation, logistics coordination, communication with constituents and staff, as well as follow up to specific requests. Provide support for Executive leadership during speech rehearsals, offering guidance on delivery and presentation techniques.</li><li>Other duties as assigned. &nbsp;</li></ul><h2>JOB REQUIREMENTS</h2>Minimum&nbsp;requirements include:<ul><li>Bachelor’s&nbsp;degree.</li><li>Minimum&nbsp;of&nbsp;eight&nbsp;to&nbsp;ten&nbsp;years&nbsp;of&nbsp;progressive&nbsp;experience&nbsp;in&nbsp;similar&nbsp;roles.</li><li>Five&nbsp;years&nbsp;of&nbsp;owning&nbsp;and&nbsp;initiating&nbsp;the&nbsp;work&nbsp;rather&nbsp;than&nbsp;being&nbsp;assigned&nbsp;the&nbsp;work&nbsp;is desirable.</li><li>Demonstrated success in crafting substantive and cohesive messaging, which has been successfully communicated to key audiences and resulted in a measurable difference&nbsp;(i.e.&nbsp;elevated&nbsp;profile,&nbsp;broadened&nbsp;visibility,&nbsp;increased&nbsp;funding,&nbsp;etc.).&nbsp;Writing samples are required.</li><li>Ability to quickly distill complex concepts into interesting and digestible pieces; ability to listen actively and thoughtfully and incorporate ideas to influence strategy and shape content.</li><li>Experience&nbsp;serving&nbsp;in&nbsp;an&nbsp;operational&nbsp;capacity,&nbsp;staffing&nbsp;and&nbsp;supporting&nbsp;an&nbsp;executive.</li><li>The&nbsp;ideal&nbsp;candidate&nbsp;will&nbsp;be&nbsp;up&nbsp;to&nbsp;date&nbsp;on&nbsp;relevant&nbsp;current&nbsp;events&nbsp;and&nbsp;policies&nbsp;in various sectors aligned with United Way priorities.</li><li>This person will be expected to accommodate the Chief Executive Officer’s extensive domestic and international travel schedule, with an understanding that there may be a need to work across various time zones.</li><li>They&nbsp;must&nbsp;be&nbsp;as&nbsp;flexible&nbsp;and&nbsp;responsive&nbsp;as&nbsp;is&nbsp;necessary.</li><li>Passion&nbsp;for&nbsp;the&nbsp;mission&nbsp;and&nbsp;excitement&nbsp;for&nbsp;the&nbsp;delivery&nbsp;of&nbsp;the&nbsp;work&nbsp;must&nbsp;be palpable in the person who holds this position.</li><li>In addition to being an experienced writer, the position requires strategic thinking, excellent oral communication skills, comprehensive proficient computer skills, as well as exceptional teamwork and interpersonal skills.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.&nbsp;You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;<h2>SALARY&nbsp;STATEMENT</h2>The&nbsp;budgeted&nbsp;salary&nbsp;range&nbsp;for&nbsp;this&nbsp;position&nbsp;is&nbsp;currently&nbsp;$175,000&nbsp;to&nbsp;$185,000&nbsp;per&nbsp;year. Proffered salaries are determined by several factors, including the applicant’s knowledge, skills, and relevant experience; equity; and market factors.<h2>COMPETENCIES</h2>An&nbsp;individual&nbsp;must&nbsp;be&nbsp;able&nbsp;to&nbsp;demonstrate&nbsp;the&nbsp;following&nbsp;competencies&nbsp;at&nbsp;a&nbsp;satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions.Uses&nbsp;judgment&nbsp;appropriately&nbsp;in&nbsp;decision-making.&nbsp;Knows&nbsp;when&nbsp;to&nbsp;shift&nbsp;decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems, and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers, and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate it into specific, effective action/solutions.<h2>ABOUT&nbsp;UNITED&nbsp;WAY&nbsp;WORLDWIDE</h2>United Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve&nbsp;enhanced&nbsp;education,&nbsp;income,&nbsp;and&nbsp;health,&nbsp;United&nbsp;Way&nbsp;Worldwide&nbsp;is&nbsp;the&nbsp;place&nbsp;for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants&nbsp;without&nbsp;regard&nbsp;to&nbsp;race,&nbsp;color,&nbsp;religion,&nbsp;creed,&nbsp;disability,&nbsp;veteran&nbsp;status,&nbsp;marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available&nbsp;here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf.</a> If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> or call 703 -836- 7112 and provide the nature of your request and your contact information.We&nbsp;are&nbsp;a&nbsp;charter&nbsp;member&nbsp;of&nbsp;Employers&nbsp;of&nbsp;National&nbsp;Service&nbsp;and&nbsp;encourage&nbsp;AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability,&nbsp;employee&nbsp;assistance&nbsp;program,&nbsp;403(b)&nbsp;plan,&nbsp;tuition&nbsp;assistance,&nbsp;paid&nbsp;time&nbsp;off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.<h2>UNITED&nbsp;WAY&nbsp;WORLDWIDE’S&nbsp;DIVERSITY,&nbsp;EQUITY&nbsp;&amp;&nbsp;INCLUSION&nbsp;STATEMENT&nbsp;OF PRINCIPLE</h2>We&nbsp;take&nbsp;the&nbsp;broadest&nbsp;possible&nbsp;view&nbsp;of diversity.We&nbsp;value&nbsp;the visible and invisible qualities that make you who you are.We&nbsp;welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We&nbsp;believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We&nbsp;strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities. Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Vice President, Executive Communications

Position Title: Gifts In Kind Associate&nbsp;Supervisor: Assistant GIK Director&nbsp;Classification: Full Time Hourly Nonexempt&nbsp;Wage: $20-23 Hourly Nonexempt&nbsp;Send resume to: <a href="mailto:lisette@unitedwaylee.org" target="_blank">lisette@unitedwaylee.org</a>&nbsp;Deadline for Applications: January 23, 2025&nbsp;ABOUT UNITED WAY OF LEE, HENDRY, and GLADES United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit social services organization, with 75+ employees in nine locations with the main campus located at 7273 Concourse Drive, Fort Myers, FL. Most of the funding is from private donations although UWLHG also receives local, state, and federal grants.&nbsp;Job Summary: This is a full-time position. The days and hours of work are Monday through Thursday 6:30a.m. - 3p.m., Friday 6:30a.m. - 12p.m. Some evening and weekend hours may be required as job duties demand. Key Responsibilities/Essential Functions: 1. Assist with scheduled deliveries, pick-ups, and other related activities for the Gifts in Kind program. 2. Follow the instructions and directives of the GIK Assistant Director for laying out inventory, pulling items for deliveries, and other related activities. 3. Ensure all outgoing orders have been picked, clearly marked, and organized for pick-up or delivery. 4. Assist the Inventory Manager by inventorying all incoming donations, photographing the items, and sending them to the Inventory Manager. 5. Assist Inventory Manager with adding SKU numbers to all incoming items. 6. Proficient in InFlow inventory scanning system of incoming and outgoing orders. 7. Support and assist in the coordinating of scheduled physical inventory counts. 8. Maintain and update item location in the warehouse in InFlow. 9. Assist the SRC with warehouse organization and client fulfillment. 10. Protects the Gift In Kind department proprietary systems such as the InFlow system and inventory items. 11. Follow outlined safety procedures and protocols at all times. 12. Maintain AED/CPR First Aid Training. &nbsp;Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Education/Requirements: High School completion preferred. &nbsp;Direct Reports: None &nbsp;Physical Requirements &amp; Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to fifty pounds and occasionally lift and/or move up to one hundred pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. &nbsp;Licenses: Valid Florida Driver’s License. &nbsp;Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. &nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment. &nbsp;Additional Information: •You will be part of a diverse staff of smart, passionate, and enthusiastic team members and volunteers. •Experience our high-performance culture that is engaged in exciting and challenging work. •Apply your knowledge and skills to help solve the community’s toughest problems. •UWLHG offers competitive pay commensurate with demonstrated successful performance and experience. •Benefits include paid Health and Dental Insurance for employees, 401 (k) Retirement Plan, paid Holidays, and Monthly Accrued Vacation and Sick Leave.

United Way of Lee, Hendry, Glades

Gifts in Kind Associate

POSITION DESCRIPTION Position Title: Inventory Manager Supervisor: Gifts In Kind Director Classification: Full time Hourly Nonexempt Wage: $21.63-$26.44 Hourly Nonexempt Send resume to: <a href="mailto:Lisette@UnitedWayLee.org" target="_blank">Lisette@UnitedWayLee.org</a> Deadline for Applications: January 31, 2025 &nbsp;ABOUT UNITED WAY OF LEE, HENDRY, and GLADES The United Way of Lee, Hendry, and Glades is seeking a dedicated and detail-oriented Gifts In Kind Inventory Specialist. This role is integral to the efficient management and distribution of donated goods, ensuring that inventory processes align with organizational goals. The United Way Gifts In Kind Program processes and distributes millions of dollars of donated goods every year to local nonprofits. The ideal candidate will possess a keen understanding of inventory systems, advanced proficiency in Excel, exceptional organizational skills, and outstanding problem-solving abilities. Additionally, excellent customer service skills are essential for success in this position. Job Summary: This is a full-time position. The days and hours of work are Monday through Friday, 6:30a.m. - 3:00p.m. Some evening and weekend hours may be required as job duties demand. Key Responsibilities/Essential Functions: • Oversee the receipt, storage, and distribution of donated goods in inventory software (InFlow Inventory System). • Maintain accurate records of inventory levels using online inventory systems. • Ensure proper documentation for donations and valuations. • Conduct regular audits of inventory to ensure accuracy and resolve discrepancies promptly. • Develop and implement effective inventory management processes to optimize efficiency. • Utilize Excel to create detailed reports on inventory levels, movement, and usage. • Analyze inventory data to identify trends and areas for improvement. • Prepare and present inventory reports to management and stakeholders as required. • Research, evaluate, and document prices for donated goods to ensure fair market value. • Maintain a database of price comparisons and trends for common inventory items. • Work with vendors and donors to procure items needed. • Provide excellent customer service to vendors, ensuring smooth transactions and resolving any issues promptly. • Assist customers with inquiries related to inventory and donated goods. • Communicate effectively with donors, vendors, and internal teams to facilitate inventory processes. &nbsp;Education/Requirements: • Minimum of BA or BS degree or comparable work experience. A minimum of 5 years of progressively responsible experience in project management is preferred—prior experience for nonprofit employers or previous experience creating and implementing programs. • Minimum of 3 years of experience in inventory management, preferably in a non-profit setting. • Proven proficiency in online inventory systems and advanced Excel skills including creating imports and exports. • Excellent research skills for price evaluation and market trends. • Outstanding customer service and communication skills. • Detail-oriented with strong organizational and time management abilities. • Experience with non-profit organizations or charitable inventory management. • Ability to work independently and as part of a team. • Proficiency in additional software tools related to inventory management. &nbsp;Physical Requirements &amp; Working Conditions/Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This position requires both warehouse and office responsibilities. You must be able to lift 50 pounds comfortably, stand, walk or bend for long periods of time. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. &nbsp;Licenses: Valid Florida Driver’s License. &nbsp;Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position requires both warehouse and office responsibilities. You must be able to lift 50 pounds comfortably, stand, walk or bend for long periods of time. You may visit off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. &nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment. &nbsp;Additional Information: • You will be part of a diverse staff of smart, passionate, and enthusiastic team members and volunteers. • Experience our high-performance culture that is engaged in exciting and challenging work. • Apply your knowledge and skills to help solve the community’s toughest problems. • UWLHG offers competitive pay commensurate with demonstrated successful performance and experience. • Benefits include paid Health and Dental Insurance for employees, 401 (k) Retirement Plan, paid Holidays, and Monthly Accrued Vacation and Sick Leave.

Inventory Manager

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Director will provide operational process and project management support to the Government Partnerships Team and the SVP, Government Partnerships. &nbsp;We are seeking a utility player who can manage daily operations in addition to leading special projects and can work in ambiguity to solve problems and create opportunities. This will include project management, team enablement and support, communications, budget and workplan support, network group coordination, and special projects in support of United Way Worldwide’s mission and the Government Partnerships Team.This role will serve as a point of contact and liaison between Government Partnerships and other teams at United Way Worldwide and serve as a resource to staff in the resolution of complex issues and operational questions as they arise.In addition to overall team strategy and management functions, this position will take on special projects, and potentially managing new programs. The Government Partnerships Team currently manages United Way’s expanding Community Resilience Program. This will include work on a new program focused on digital equity, and scoping out opportunities in this space but may expand to include other program areas.Reporting to the SVP, Government Partnerships, this person will partner across UWW teams and Network groups to help drive United Way Worldwide's mission to improve lives by mobilizing the caring power of communities around the world.KEY&nbsp;RESPONSIBILITIES&nbsp;&amp;&nbsp;ESSENTIAL&nbsp;DUTIES&nbsp;OF&nbsp;POSITIONThe Director will:<ul><li>Manage the overall direction, coordination, implementation, execution, control, and completion of key team projects ensuring alignment with organizational strategy and goals.</li><li>Partner with department leadership to establish long term planning, goal tracking and prioritization mechanisms.</li><li>Create materials for the SVP, Government Partnerships and other department leaders, including PowerPoint slides, memos, and talking points.&nbsp;</li><li>Track and monitor operational plans and budgets aligned with Government Partnerships strategy and provide summary analysis as requested.&nbsp;</li><li>Facilitate coordination between Government Partnerships and other United Way Worldwide teams.</li><li>Work with communications team to ensure transparency and timely communication within UWW and in the Network, articulating United Way’s brand value, mission and vision and its unique positioning to solve some of the most critical challenges that impact the communities we serve.</li><li>Contribute to and promote a positive and professional work environment.</li><li>Other Duties as assigned.</li></ul>JOB&nbsp;REQUIREMENTSMinimum requirements include:<ul><li>Bachelor’s degree or commensurate experience.</li><li>At least five years of progressive experience in a similar role.&nbsp;</li><li>Passion&nbsp;and&nbsp;commitment&nbsp;to&nbsp;United&nbsp;Way’s&nbsp;mission&nbsp;and&nbsp;values.</li><li>Ability&nbsp;to&nbsp;interact&nbsp;with&nbsp;all&nbsp;levels&nbsp;of&nbsp;staff.</li><li>Demonstrated project and program management skills. Project management credentials a plus.&nbsp;</li><li>Exceptional writing, organizational, and problem-solving skills.</li><li>Demonstrated research skills, possess a strong work ethic, enjoy working collaboratively, and be capable of working independently.</li><li>Ability to inspire and move a cross-functional team in a unified direction and with a unified vision. </li><li>Comfort working in an executive, fast-paced office.</li><li>Strong Microsoft Suite skills.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.SALARY&nbsp;STATEMENTThe budgeted lifespan salary range for this position is currently $115,000 to $ 130,000 per year.COMPETENCIESAn&nbsp;individual&nbsp;must&nbsp;be&nbsp;able&nbsp;to&nbsp;demonstrate&nbsp;the&nbsp;following&nbsp;competencies&nbsp;at&nbsp;a&nbsp;satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates&nbsp;work&nbsp;goals&nbsp;and&nbsp;objectives,&nbsp;as&nbsp;well&nbsp;as&nbsp;expected&nbsp;work&nbsp;results.&nbsp;Assists&nbsp;in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course&nbsp;of&nbsp;action.&nbsp;Contributes&nbsp;own&nbsp;assessment&nbsp;of&nbsp;risks&nbsp;and&nbsp;implications&nbsp;of&nbsp;decisions&nbsp;in team decision-making efforts. Develops and proposes effective alternative solutions.Uses&nbsp;judgment&nbsp;appropriately&nbsp;in&nbsp;decision-making.&nbsp;Knows&nbsp;when&nbsp;to&nbsp;shift&nbsp;decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available&nbsp;and&nbsp;direct&nbsp;them&nbsp;properly&nbsp;to&nbsp;enable&nbsp;the&nbsp;team&nbsp;to&nbsp;efficiently&nbsp;accomplish&nbsp;its&nbsp;goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively&nbsp;with&nbsp;United&nbsp;Way&nbsp;staff,&nbsp;volunteers&nbsp;and&nbsp;other&nbsp;stakeholders&nbsp;to&nbsp;achieve&nbsp;strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses&nbsp;ideas&nbsp;and&nbsp;concepts&nbsp;in&nbsp;a&nbsp;clear&nbsp;and&nbsp;concise&nbsp;manner.&nbsp;Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges&nbsp;and&nbsp;champions&nbsp;the efforts&nbsp;of&nbsp;others&nbsp;to&nbsp;"think&nbsp;outside&nbsp;the&nbsp;box.”&nbsp;Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions. &nbsp;ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;or call 703 -836-7112 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED&nbsp;WAY&nbsp;WORLDWIDE’S&nbsp;DIVERSITY,&nbsp;EQUITY&nbsp;&amp;&nbsp;INCLUSION&nbsp;STATEMENT&nbsp;OFPRINCIPLEWe&nbsp;take&nbsp;the&nbsp;broadest&nbsp;possible&nbsp;view&nbsp;of diversity.We&nbsp;value&nbsp;the&nbsp;visible&nbsp;and&nbsp;invisible&nbsp;qualities&nbsp;that&nbsp;make&nbsp;you&nbsp;who&nbsp;you&nbsp;are.We&nbsp;welcome&nbsp;that&nbsp;every&nbsp;person&nbsp;brings&nbsp;a&nbsp;unique&nbsp;perspective&nbsp;and&nbsp;experience&nbsp;to&nbsp;advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We&nbsp;believe&nbsp;that&nbsp;each&nbsp;United&nbsp;Way&nbsp;community&nbsp;member,&nbsp;donor,&nbsp;volunteer,&nbsp;advocate,&nbsp;and employee must have equal access to solving community problems.We&nbsp;strive&nbsp;to&nbsp;include&nbsp;diversity,&nbsp;equity,&nbsp;and&nbsp;inclusion&nbsp;practices&nbsp;at&nbsp;the&nbsp;center&nbsp;of&nbsp;our&nbsp;daily work.We commit&nbsp;to using these practices for our business and our communities. Join us in embracing diversity, equity and inclusion for every person in every community. &nbsp;LIVE UNITED.

Director, Government Partnerships Operations

UNITED WAY OF SOUTH HAMPTON ROADS 

VBthrive Long Term Mobility Mentor 


Title: VBthrive ST Case Manager 

Department: Community Impact 

Reports To: Manager Economic Mobility 

Date Created: December 2024 


 
Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads 

(UWSHR), you’ll work in a fun and supportive environment where every day is a new opportunity to make a 

difference. If you talk to our employees, the single trait we all have in common is passion. We work hard because 

we love what we do and we know how much our community needs us. Plus, we offer excellent benefits and 

opportunities for advancement. If you want to be great while doing good, join the United Way team. 


VBthrive is a collaborative initiative geared to support long-term pandemic recovery by serving the 
needs of individuals, families and businesses in the City of Virginia Beach that have been impacted 
by COVID-19 to help them build stability and lasting self-sufficiency. Specifically, the initiative will 
work with a variety of partners to provide support for individuals and families through coaching and 
resource navigation in the priority areas of housing, financial management, workforce readiness, and 
wraparound services. Mobility Mentors are a key role in the VBthrive program and provide one-on-
one coaching to partner with participants on their path to self-sufficiency. 
 

Objectives &amp; Expectations: 


The case manager will work directly with individuals to focus on self-sufficiency by connecting them 
with wraparound services. They will demonstrate an understanding of issues, community needs, and 
existing systems of care related to the ALICE population. Case management is defined as a 
collaborative process of assessment, planning, facilitation, care coordination, evaluation, and 
advocacy for options and services to meet an individual’s comprehensive health needs. Case 
managers support individuals in setting priorities, connecting to resources, and achieving goals. 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 
based in Virginia Beach, and the case manager must be able to work a flexible schedule that includes 
evenings and/or weekends to meet the individual’s needs. Successful candidates will have a strong 


ability to communicate effectively, build relationships and educate stakeholders on the needs of the 
ALICE (Asset Limited, Income Constrained, Employed) population. Experience implementing 
motivational interviewing and trauma-informed practices is preferred. 
 

Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress 

our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal 

access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR 

team. For complete details that include attributes and behaviors please see the United Way Core Competencies 

Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and 
healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can 
mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, 
resourcing, scaling and leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of 
the organization, and thus, the greater network. 

 
Essential Duties and Responsibilities include the following: 


 • Providing individualized wraparound services for individuals within ALICE population and those living 
below the Federal Poverty Level 

 • Manage and maintain a case load in an effective and efficient manner. 
 • Thorough documentation of case management activities in an objective, detailed, and timely manner 
 • Accurate tracking and reporting of demographic information and data regarding individual needs and 

referrals within specified guidelines. 
 • Assist and support individuals in developing goals to form manageable steps and overcome barriers 

through problem-solving 


 • Serve as a resource for the individual and family on issues including housing, budgeting, career and 
education, childcare, physical and mental health, and more 

 • Maintain a working knowledge of community resources and advocacy to initiate and coordinate service 
delivery and follow-up. 

 • Meet with individuals at times and locations that meet their needs. The majority of meetings will be over 
the phone, flexibility needed to meet at participant homes or out in the community. 

 • Establish collaborative partnerships with other public and private agencies/services, and establish 
ongoing connections, resources and supports for participants. 

 • With the support of lead mentors, plan, organize and facilitate workshops and community groups 
around educational topics and peer support 

 • Provide rotating staff coverage for the the VBthrive Resource Center 
 • Assist in recruitment of participants and marketing in Virginia Beach 
 • Serve as an extension and representatives of UWSHR in all work related to VBthrive 
 • Attend partnership engagement opportunities throughout the grant period, share and monitor progress, 

and foster continuous improvement. 

 • 


Key Skills Requirements: 

 • Bachelor’s degree preferred or equivalent combination of education and experience 
 • A minimum of two years of experience in human service case management requiring direct client 

interactions required 
 • Ability to pass a criminal background check 
 • Valid driver’s license, acceptable driving record, current auto insurance and personal vehicle or access 

to personal transportation for travel throughout community 
 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of individuals 
 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 
 • A consummate team player with an innovative, enthusiastic, and flexible approach 
 • Ability to build credible relationships with community members and partners 
 • Proven ability to collaborate and work in a team environment as well as work independently and make 

sound decisions 
 • Able to multi-task, meet deadlines, keep schedules, manage partner agency relationships, and perform 

in a high-paced environment 
 • Commitment to assisting ALICE population to achieve self-sufficiency 
 • Adherence to program policies and procedures 
 • Excellent written and oral communication skills 
 • Proficiency with MS Outlook, Word, and Excel; Ability to learn other applications. 
 • Strong detail orientation and self-organized 


Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 


 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, 

carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 
terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of inside environmental conditions that may occur in an 

office, a private home, or elsewhere in the community including temperature variations, 

unpleasant odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 

exposed to a variety of weather conditions 
 

This is a temporary position that will end at the duration of the grant period through December 2025.

Short Term Case Manager

Title: Senior Director of Collective ImpactReports to:&nbsp;President and CEOSupervises: Director of Education Initiatives, Welcome Baby Program Director, Student Success Program DirectorUnited Way of Northern Utah Mission: Uniting people and organizations to build a healthy, and well-educated community where individuals, families, and neighborhoods thrive.Summary of Work:&nbsp; United Way of Northern Utah leads collaborative initiatives that unite community stakeholders—nonprofits, businesses, government agencies, and residents—to address complex social issues. By fostering cross-sector partnerships, aligning resources, and driving data-informed decision-making, we work to achieve systemic change and measurable outcomes that improve lives across our region. Our collective impact approach emphasizes shared vision, continuous communication, and coordinated action to create sustainable, community-wide solutions. Core work includes overseeing three major teams that work together to address critical needs in our community with a cradle-to-career approach. Central to this is the United Partnership Council, a collective impact partnership focused on building a seamless cradle-to-career continuum for Ogden students and surrounding areas, as well as strengthening the health and economic stability of the community as a whole. Thus, a primary function of the Senior Director of Collective Impact is to build a backbone team with the competencies and capacity to improve outcomes in education, economic stability, and health, and support respective internal UWNU programs that provide services within these areas.Our Collective Impact effort is organized into two different types of work. First, we convene partners who are focused on distinct, measurable indicators such as kindergarten readiness, third and eighth-grade reading and math, and college and career readiness. Second, we work with school districts and institutions of higher education to provide students and families with a robust community school initiative approach that provides extended learning opportunities, wrap-around services to meet basic needs, including housing stability, and high-quality school and family engagement. Growing the community school infrastructure to reach more schools and engage more community partners will be an important component of this role.&nbsp;Key Responsibilities<ul><li>Set a vision and provide supportive, accountable leadership to the Collective Impact team.</li><li>Work with departments to develop strong logic models and action plans which address root causes of social issues and produce measurable outcomes.&nbsp;</li><li>Work with Directors to establish development opportunities that support growth of team members and synergies across teams.&nbsp;</li><li>Ensure strong adherence to the use of data including tracking population and program level results, equipping UWNU and partner agencies with excellent data visualization, and a strong, disciplined approach to program evaluation.</li><li>Providing fiscal oversight of division budget and grant management; including writing, oversight of implementation, and reporting on all grants supporting the Collective Impact team&nbsp;</li><li>Cultivate and maintain positive working relationships with key stakeholders/institutions in the Ogden community, such as the school district, Weber State University, OgdenCAN, the health department, and others.&nbsp;</li><li>Further develop the Community School infrastructure; which includes but is not limited to, seeking funding sources; and as funding allows -&nbsp; hiring full-time staff, and improving the number, nature, and quality of wrap-around services and family engagement activities throughout the district.&nbsp;</li><li>Participate and coordinate with the Promise Partnership, backboned by United Way of Salt Lake to build cohesive statewide efforts and support.&nbsp;</li><li>Maintain a particular focus on collaboration with Weber State University (WSU), Ogden Civic Action Network (OgdenCAN), and WSU Community Research Extension (CRE).</li><li>Recognize that this role, by definition, is focused on building solutions where known solutions do not exist (creating whole community solutions in education, economic stability, and health), which takes a toll on both the supervisor and the supervisees. This dynamic makes staff supervision challenging and requires adaptability,&nbsp; thick skin and compassion.&nbsp;</li><li>Serve as the administrator for the United Partnership Council. This includes coordination with co-chairs to drive the direction and outcomes of the collective work, develop agendas and facilitate quarterly meetings.&nbsp;</li></ul>Required Knowledge:<ul><li>Deep understanding of collective impact principles, frameworks, and best practices.</li><li>Familiarity with Results Based Accountability (RBA) and Results Based Facilitation (RBF)</li><li>Strong grasp of systems thinking and community development strategies.</li><li>Familiarity with nonprofit operations, grant management, and cross-sector collaboration.</li><li>Knowledge of data collection, analysis, and performance measurement for social initiatives.</li><li>Awareness of regional/community-level challenges and opportunities for systemic change.</li><li>Understanding of public policy, advocacy, and stakeholder engagement.</li></ul>Required Skills:<ul><li>Exceptional leadership and facilitation skills, with the ability to drive consensus among diverse stakeholders.</li><li>Strategic planning and project management expertise, with experience managing complex initiatives.</li><li>Excellent written and verbal communication skills for engaging partners, funders, and the community.</li><li>Strong relationship-building and interpersonal skills to foster trust and collaboration.</li><li>Conflict resolution and negotiation skills.</li><li>Proficiency in fundraising, grant writing, and resource mobilization.</li></ul>Required Abilities:<ul><li>Lead multi-stakeholder initiatives and align partners around a shared vision.</li><li>Inspire, motivate, and manage teams to achieve collective goals.</li><li>Navigate and influence complex political, social, and organizational environments.</li><li>Develop and implement scalable solutions that drive measurable community outcomes.</li><li>Adapt to changing community needs and innovate within evolving contexts.</li><li>Balance big-picture vision with attention to operational details and logistics.</li><li>Effectively advocate for the organization and represent its mission to the public and partner</li><li>Supervisory experience managing large teams</li></ul>Required Competencies:<ul><li>Relationship-Oriented: Understands that people come before the process and is astute in cultivating and managing positive relationships toward a common goal.&nbsp;</li><li>Collaborator: understands the roles and contributions of all community sectors and can mobilize resources (financial and human) through meaningful engagement and collaboration with multiple institutions.</li><li>Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.&nbsp;&nbsp;</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Action-Oriented: Find new solutions to old problems, and take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.&nbsp;</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li><li>Data-Driven:&nbsp; Ability to track, collect, manage, analyze, and make timely decisions based on data to prioritize continuous improvement processes to refine program execution and translate insights into actionable strategies.</li><li>Adaptability: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well.</li><li>Team Player: Ability to work well with others to achieve a shared goal, while also contributing to the overall organization and team's success.</li><li>Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines.</li><li>Tech Proficiency: Comfortability with using digital tools such as DocuSign, email and calendar platforms, Microsoft Office, and Google Suite.</li><li>Problem-Solving: Ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment.</li><li>Leadership: Demonstrated ability to take initiative, influence others positively, and contribute to the success of the team and organization.</li></ul>Required Qualifications:<ul><li>Bachelor’s degree or higher in a related field or related work experience (e.g. public health, education, social sciences, human services, etc.)</li><li>At least 4+ years experience facilitating diverse groups of individuals to an actionable and measurable outcome setting</li><li>Proficient in multiple software platforms&nbsp;</li><li>Must have supervisory experience managing teams</li><li>Proven ability to oversee grant-funded projects and manage budgets.</li><li>High standards of professional ethics and conduct.&nbsp;</li><li>Excellent communication skills</li><li>Proficient in data manipulation and visualization</li></ul>Preferred Qualifications:<ul><li>Master’s degree in a relevant field (e.g., Social Work, Public Administration, etc.). and/or 8+ years work experience in the nonprofit sector or other related field. Priority given to those with experience as a Director or Department Head at a nonprofit or public organization.&nbsp;</li><li>Familiarity and history of service within the landscape of education, community development, and social services networks in Northern Utah.</li><li>Bicultural/bilingual English/Spanish</li><li>Experience managing large, complex, multi-stakeholder projects</li></ul>Compensation:Wage: $70,000 - $80,000 based on experience and qualificationsBenefits:A comprehensive benefits plan includes paid vacation, sick, and holidays; access to health, dental, vision, disability, life, and other supplemental insurance options, and a 403(b) match of up to 10% of your salary after 1 year of employment.Location:&nbsp;Ogden, UT (with occasional work throughout the UWNU service area)Hours: Full-time, exempt. UWNU's hours of operation are Monday through Friday, 8:00 a.m. to 5:00 p.m. United Way strives for employees to have a great work-life balance and allows for occasional remote work, assuming it does not interfere with productivity, results, and/or quality of relationships with partners and is pre-approved by the direct supervisor. Work hours are subject to change based on United Way events and activities happening in the community.How to apply: Send a cover letter AND resume to UWNU Hiring at&nbsp;<a href="mailto:hiring@uwnu.org" target="_blank">hiring@uwnu.org</a>.&nbsp; Applications will NOT be considered without providing BOTH a cover letter AND a resume. You may address cover letters and other communications to the Director of Collective Impact Hiring Committee. Please include the title of the job in the subject line and/or attachments of your email.&nbsp;Closing Date:&nbsp;Open until filled; first review of applicants will be on January 27, 2025NOTE: The statements in this position description are intended to describe the general nature and level of work being performed but are not to be seen as a complete list of responsibilities, duties, and skills required of the person employed. Also, the statements do not establish an employment contract and are subject to change at the employer's discretion. If you have additional questions or concerns related to this position or job posting, please email Madeline Robles, Director of Human Resources, at&nbsp;<a href="mailto:mrobles@uwnu.org" target="_blank">mrobles@uwnu.org</a>Nondiscrimination Hiring StatementUnited Way of Northern Utah recognizes that to accomplish our mission, we must strive to invest in recruiting and developing a team that reflects the broad diversity of our community. Our core values of inclusion, clear sense of service, integrity, positive attitude, innovation, and equity are the foundation of our organization and propel our work forward, including recruitment and retention. As an equal opportunity employer, UWNU encourages applications from all individuals regardless of age, gender, race, ethnicity, sexual orientation, marital status, physical ability, or any other legally protected basis. We evaluate all candidates on a merit basis.

Senior Director of Collective Impact

Position Description Position Title: United Way 211 1st Responder/Veteran Care Coordinator Supervisor: &nbsp; &nbsp;Assistant Director 211 Classification: Full time Hourly non-exempt Wage: $ 19.42 hour DOE Send resume to Scott Miller &nbsp; &nbsp;<a href="mailto:scott@unitedwaylee.org" target="_blank">scott@unitedwaylee.org</a>&nbsp; Deadline for Applications: &nbsp;5:00 PM January 31, 2024ABOUT UNITED WAY OF LEE, HENDRY, and GLADESUnited Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. &nbsp;This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. &nbsp;UWLHG is a $20 million nonprofit social services organization, with 75+employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Job SummaryThe 1st Responder/Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral, and linkages to 211 resources and services. The 1st Responder/Veteran Care Coordinator will act as a support to an individual’s improvement process and collaborate, coach, and challenge individuals to view their presenting crisis as an opportunity for growth and change.Key Responsibilities/Essential FunctionsThe major responsibilities of this position include, but are not limited to: •&nbsp;&nbsp;&nbsp;&nbsp;Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers, and coworkers. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates competency in the field of peer recovery, including: o&nbsp;&nbsp;&nbsp;&nbsp;Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist. o&nbsp;&nbsp;&nbsp;&nbsp;Modeling relationship building based on the tenets of peer support with callers, volunteers, and coworkers. o&nbsp;&nbsp;&nbsp;&nbsp;Attaining certification as a Recovery Peer Specialist within the required time frame of hire. o&nbsp;&nbsp;&nbsp;&nbsp;Provides care coordination services via telephone, email, IM/Chat, and in-person to 1st Responders/ Veterans, including: o&nbsp;&nbsp;&nbsp;&nbsp;Advocates on behalf of 1st Responders/Veterans and families to access federally funded and private organizations to meet basic and related service needs. o&nbsp;&nbsp;&nbsp;&nbsp;Conduct comprehensive needs and service assessments via telephone, email, or IM/Chat. •&nbsp;&nbsp;&nbsp;&nbsp;Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health (possible suicide threats), homelessness and medical requests. •&nbsp;&nbsp;&nbsp;&nbsp;Maintains confidentiality of client information. •&nbsp;&nbsp;&nbsp;&nbsp;Accurately documents client assessments and referrals in program data system. •&nbsp;&nbsp;&nbsp;&nbsp;Performs follow-up procedures to ensure quality of service delivery. •&nbsp;&nbsp;&nbsp;&nbsp;Emergency Response- all employees will be required to work before, during, or after an Emergency as needed. During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens. •&nbsp;&nbsp;&nbsp;&nbsp;Some travel is required.Other Duties&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned. Education/Requirements•&nbsp;&nbsp;&nbsp;&nbsp;Experience working with the 1st Responder/Veteran population is highly desirable.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Four-year degree in Human Service-related field preferred or two-year degree with equivalent experience. Direct experience may be substituted for education as appropriate. •&nbsp;&nbsp;&nbsp;&nbsp;Strong organizational skills, critical thinking, and problem-solving abilities. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication skills, including written, verbal, and interpersonal communication. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work independently, as well as in a team-oriented environment. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to handle multiple responsibilities in stressful situations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to establish and maintain positive and diverse working relationships. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook. •&nbsp;&nbsp;&nbsp;&nbsp;A knowledge of community resources and services in Southwest Florida is preferred.Direct Reports - NonePhysical Requirements &amp; Working Conditions Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.&nbsp; While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp; Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.Licenses- Valid Florida Driver’s License.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. &nbsp;This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;workplace program. &nbsp;Level II background screening will be conducted because of the nature of the position. &nbsp;Applicants may be asked to take an online skill assessment.Additional Information: •&nbsp;&nbsp;&nbsp;&nbsp;Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Working with diverse staff and other constituents •&nbsp;&nbsp;&nbsp;&nbsp;Culture of high-performance expectations and accountability •&nbsp;&nbsp;&nbsp;&nbsp;Exciting and challenging work •&nbsp;&nbsp;&nbsp;&nbsp;Opportunity to help solve the community’s toughest problems •&nbsp;&nbsp;&nbsp;&nbsp;Competitive pay that is commensurate with demonstrated successful performance and experience. •&nbsp;&nbsp;&nbsp;&nbsp;Paid Health and Dental Insurance for employees, 401K, and Monthly Accrued Vacation and Sick Leave

United Way 211 First Responder/Veteran Care Coordinator

UNITED WAY OF SNOHOMISH COUNTY 
 
Job Opportunity: Director of Development &amp; Communications 

 • Position Type: Full Time/Regular/Partial Remote Option – Everett, WA 

 • Hiring Range: $80K-$90K Annual Salary, DOE 

 • Benefits: Medical, dental, vision, life, ADD &amp; LTD, up to 6% employer contribution to retirement 
savings 403(b) plan, paid leave &amp; 12 holidays, 37.5-hour work week, hybrid and flexible work 
schedule, free parking. 

 • To Apply: Submit a resume and cover letter to <a href="mailto:resumes@uwsc.org" target="_blank">resumes@uwsc.org</a> by January 21st, 2025 for first 
consideration. Position open until filled. 

 • Start Date: Approximately March 17, 2025 
 
Who We Are 
United Way of Snohomish County’s mission is to improve lives for families in Snohomish County by 
bringing people, resources, and strategy together. We envision a world where families in Snohomish 
County live to their fullest potential for generations to come regardless of race, place, and ability. 
 
We have been a part of the Snohomish County community for almost 85 years and continue to be 
invested in the well-being of the people around us. The rapid changes in our region have required that 
we adapt our strategies to meet emerging needs, especially in the areas of Youth Opportunity, Financial 
Stability, Healthy Community and Community Resiliency. We are partnering in new ways and 
supporting innovative programs to address these disparities in our region. Join Us! 
 
Candidate Description 
We are searching for our next Director of Development and Communications to build on the legacy of 
strong corporate partnership while strengthening efforts to attract individual and foundational support. 
This position leads the organization’s fundraising, external communications, and marketing initiatives. 
The preferred candidate is a dynamic individual who will work collaboratively with staff and volunteers 
to diversifying our revenue portfolio. This position will serve as a presence in the community promoting 
our mission and bringing together corporations, individuals, foundations, and government partners to 
support long-term solutions so that families can live to their fullest potential regardless of race, place, 
and ability. 
 
UWSC’s next Director of Development and Communications must be a proven and successful fundraiser 
with the presence and confidence to close five-figure gifts. We are looking for an individual whose 
passion and understanding of our mission will inspire, engage, and educate current and prospective 
donors to make significant and meaningful financial contributions. The ideal candidate will possess a 
strategic mindset and an entrepreneurial spirit. They will work with key staff, board, and volunteer 
partners to create and implement a dynamic resource development model to sustain and grow UWSC’s 
revenue. 
 

<a href="mailto:resumes@uwsc.org" target="_blank">mailto:resumes@uwsc.org</a>

The Director of Development and Communications will be willing to learn about, or will have experience 
in, equitable fundraising practices and will be able to create and implement strategies that are grounded 
in racial and social justice. The Director must be willing to communicate our values of equity and 
integrity while navigating complex relationships with donors, funders, and community leadership. 
 
The Director will also develop communications and marketing strategies for the organization to help 
further our mission and vision, including developing strategies around social media, newsletters and 
community outreach. The success of the director will depend in large part on their ability to 
communicate and collaborate internally and externally. 
 
We welcome candidates who: 

 • Demonstrate the skills, abilities, and experience needed for this role regardless of education and 
compensation history. 

 • Are inspired by our values of integrity, collaboration, innovation, equity, and outcome oriented. 

 • Are willing to grow in personal and professional learnings of social and racial justice. 

 • Demonstrate a commitment to improving outcomes for young children and their families with 
low-income. 

 
Key Responsibilities 
Resource Development (70%) 
 

 • Oversee the design and implementation of resource development strategies, including donor 
outreach and events, corporate giving, grant opportunities and corporate/program sponsorship 
opportunities. 

 • Manage and oversee annual campaign efforts including GiveBig, Year-End, and workplace giving 
campaigns, ensuring timely communication and meeting campaign needs of external partners. 

 • Work with the Director of Finance to develop and monitor revenue streams to better 
understand and communicate cash flow. Additionally, work together to set financial milestones 
that establish achievements for celebration and opportunities for course correction. 

 • Maintain a portfolio of top corporate, foundation, and major donors and prospects; develop and 
implement strategies for engagement in UWSC activities and increased giving. 

 • Provide the Executive Director and UWSC board of directors with regular updates on data 
relevant to tracking fundraising progress and planning. 

 • Steward the UWSC board of directors’ giving to UWSC and support the board’s understanding of 
fundraising efforts. 

 • Represent UWSC in the community on boards, panels and commissions and events that support 
UWSC’s community and fundraising goals. 

 • Stay informed and up to date on community, state and national issues that have a bearing on 
the work of UWSC. 

 • Develop a thorough knowledge of the United Way nationally and build positive relationships 
across the United Way system. 

 • Create and monitor the resource development budget; work with the Executive Director and 
Finance Director in creating the organization’s overall budget by providing accurate information 
and the best forecasts possible. Create accurate projections to report regular progress to the 
leadership team and board of directors. 

 
Marketing and Communications (30%) 


 • Set the overall strategic direction for marketing and communications activities, including 
branding, public relations, crisis communications, advertising, email newsletters, and print and 
electronic materials development. 

 • Oversee the development of a comprehensive, year-round marketing plan that supports the 
engagement strategy. 

 • Ensure that communications are capable of achieving desired response by recipients while 
telling stories that are respectful and empathetic of individuals experiencing hardship. 

 • Drive digital innovation by overseeing and creating content for social media strategies and 
tactics, the UWSC website, annual report, collateral videos, etc. 

 • Identify key target audiences and develop messaging plans to engage each of these audiences to 
reach desired actions. 

 • Oversee and consult on messaging in all written and verbal communications for the 
organization; write and edit content, as needed. 

 • Act as United Way’s media contact. 

 • Represent United Way in the community at public events, and on boards and committees, as 
needed. 
 

Preferred Qualifications 
 

 • 5+ years related experience and progressive leadership with a proven history of high level, high 
return fundraising or business development results based on building strong, lasting 
relationships with donors/customers, or equivalent combination of education and experience. 

 • Experience with securing foundation and/or government grants. 

 • Experience with Little Green Light or other similar CRM programs. 

 • Experience with Adobe products, including InDesign, Photoshop and Illustrator, as well as 
experience with online platform Canva. 

 • Experience with Drupal or similar web-based programs a plus. 

 • Knowledge of and experience working in Snohomish County a plus. 

 • History of working effectively with all people across a wide range of economic status, ability, 
race, gender, educational level, or sexual orientation; can speak passionately to the importance 
of equity as a key factor for improving lives through our mission. 

 • Exceptional planning and execution skills with a results-oriented record of achievement; the 
ability to set goals, meet deadlines and evaluate results. 

 • Strong collaborator within and outside of an organization. Collaborative cross-sector experience 
and a demonstrated competence in public, private and philanthropic partnerships. Open 
minded, entrepreneurial, and willing to learn from others. 

 • Excellent written and oral communication and networking skills with the ability to engage, 
inspire and educate in personal meetings, group settings and in the written form. 

 • Brings humility and a deep commitment to philanthropy and empathy for those who struggle to 
maintain self-sufficiency, personal well-being, and hope. 

 • General marketing and communications acumen: Takes a strategic, long-range view. Sees the 
big picture and identifies the wants and needs of United Way’s diverse partners (donors, 
volunteers, advocates, community partners, news media and others). 

 • Utilizes integrated storytelling techniques to tell stories, shares keys messages, and engages and 
influences key partners in a compelling and influential way. 


 • Project management: Ability to brand and promote United Way by framing and packaging 
mission-focused, community-building strategies as products that current and new supporters 
and donors are eager to buy. 

 • Create accessible brand experience: Ability to bring the United Way brands to life so that 
everyone who interacts with United Way experiences the power of our mission. Attentive and 
responsive to the needs of external and internal customers. Focus on building sustainable 
relationships with donors through a brand experience designed to create positive sentiment and 
behavior change, and to increase brand commitment. 

 • Effective and engaging communicator: Passionately articulate the United Way message in a way 
that inspires others to act in service to the organization and the community. Through our unique 
brand strategy, oversees a comprehensive, multi-faceted marketing plan that supports the 
organization’s strategy and objectives; builds relationships with key audiences, and works to 
position United Way as the leader in the community impact. 

 
 
Other Requirements 

 • Current, valid driver’s license; use of private vehicle and valid automobile insurance 

 • Offer of employment is contingent upon meeting a criminal history check review standard. 

 
Benefits 
 
We offer a comprehensive benefit package: medical, dental, vision, life, ADD &amp; LTD, a 403(b) plan with 
both base and employer matching contributions, leave and holiday pay, 37.5-hour work week, flexible 
work schedule, free parking and more. If you live in Snohomish County, no need to drive in traffic to 
Seattle or Bellevue. If you live in north King County enjoy a reverse commute. We are located one block 
from Everett Transit &amp; Train Station. 
 
Physical Demands and Work Environment 
 
While performing the duties of this job, the employee will: 

 • Engage in ongoing communication in-person as well as through electronic means. 

 • Regularly use computer laptop, tablet, keyboard, screens, webcam, desk phone and 
photocopier. 

 • Frequently sit and/or move throughout the office. 

 • Occasionally lift and/or move up to 25 pounds. 

 • Work in a business setting of cubicles and offices. 

 • Work full time (37.5 hrs./wk.), some weekends and evenings as needed.

United Way of Snohomish County

Director Of Development & Communications

Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Hybrid- Must reside in Wisconsin; some in-state travel requiredThe Navigator and Outreach Specialist will be an essential part of the 211 and Techquity WI teams. This specialist will collaborate directly with clients by providing navigation, support and case management services. On the 211 team the navigator will support our Caregiver program (30-40%). Additionally, this specialist will collaborate directly with clients receiving loaned devices through Techquity WI to help them gain digital skills, troubleshoot technical issues, and feel confident using their device to support their everyday needs for education, employment, health monitoring, and more. The role will involve identifying eligible individuals, onboarding program partners, guiding enrolled individuals through technology setup, supporting laptop distribution events, and providing ongoing digital literacy training and navigation. This assistance will be provided virtually, with some in-person assignments but may also include other communication methods that work for the learner. Some travel will be required.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Way improves lives and strengthens communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity WI. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in supporting United Way of Wisconsin’s statewide Techquity Wisconsin programming. The Outreach &amp; Navigation Specialist for Central Wisconsin will be responsible for the following:<ul><li>Outreach and Engagement:<ul><li>Interview clients to explore and assess their needs. Build rapport with clients by active listening, showing empathy and patience.&nbsp;</li><li>Accurately identify and provide referrals to community services utilizing the 211 database.&nbsp;</li><li>Offer supportive listening and advocate on behalf of the client.&nbsp;</li><li>Encourage and support clients in exploring online resources, including telehealth, education, and essential services.&nbsp;</li><li>Set and confirm goals with the client to support their plan, connectivity needs, and internet use priorities. Plan and manage assistance to each client with the goal of fulfilling the agreed goals.</li><li>Document client interactions, event details, device distribution, &nbsp;and navigation progress in case management systems to track outcomes and support follow-up.</li><li>Collaborate closely with team members to gather and report on client success metrics, providing insights to improve service delivery.</li></ul></li></ul><ul><li>Digital Navigation and Support<ul><li>Identify and enroll eligible clients in the Techquity Wisconsin device loan program.</li><li>Facilitate device distribution according to program plan and funder requirements.</li><li>Conduct individualized assessments with each client to determine program eligibility and clients’ specific technological needs, home internet and device access, and digital skill needs.&nbsp;</li><li>Assist clients with device setup (e.g., laptops, tablets), internet connectivity, and troubleshooting.</li><li>Provide guidance on safe internet practices, including cybersecurity and protecting personal information.</li><li>Serve as on-call responders to device and internet-related questions from device recipients. Help with device navigation, problem-solving, and replacements if devices fail.</li><li>Distribute tip sheets and other resources, and schedule follow-up sessions.&nbsp;</li></ul></li></ul><ul><li>Community Training and Digital Literacy:<ul><li>Conduct one-on-one and small group sessions to help clients navigate digital tools and resources confidently, and that meet the clients’ specific needs.</li><li>Provide orientation to the Wisconsin Community Skills website for digital skilling and upskilling.</li></ul></li></ul><ul><li>Community Engagement with Cultural Sensitivity:<ul><li>Onboard eligible community partners, guiding them through the device enrollment and distribution process.</li><li>Function as a supportive digital guide for diverse populations, ensuring cultural sensitivity and inclusivity in every interaction.</li><li>Develop and distribute coordinated, consistent local program outreach and recruitment materials.</li><li>Engage with local community events, promoting digital literacy resources and offering digital navigation services in a way that builds trust and rapport.</li></ul></li></ul><ul><li>Other Duties as Assigned</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.Required Education, Skills, and Experience:<ul><li>Bachelor’s degree in education, nonprofit management, social services, or an equivalent experience.</li><li>Knowledge of the human service delivery system.</li><li>Spanish and/or Hmong language skills highly desired. Work experience with the Hispanic or Hmong community is also a plus.&nbsp;</li><li>A valid Driver’s License and current auto insurance are necessary.</li><li>Excellent knowledge of Microsoft Office Suite – especially Word, Outlook, Excel, and PowerPoint. Ability to use video conference tools (e.g., Zoom, Microsoft Teams). Self-initiative in learning modern technologies and advancing tech skills.</li><li>Strong written and verbal skills for stakeholder interaction and relationship building.</li><li>Ability to work in a hybrid/distributed office environment.</li><li>Comfort with and knowledge of how to appropriately engage with a wide range of parties (colleagues, executive leadership, vendors, etc.).</li><li>Familiar with tracking tools, ensuring accuracy in data gathering, documentation, and reporting.</li><li>Demonstrated flexibility in changing environments and experience aligning program activities with broader goals.</li><li>Proficient in project management tools, databases, spreadsheets, word processing, and email platforms.</li><li>Experience working in digital inclusion, tech support, volunteer training, or similar programs a plus.</li><li>Customer services experience with demonstrated innovations and flexibility to meet the needs of clients.</li><li>Problem-solving and creativity with the ability to manage competing priorities in a positive manner.&nbsp;</li><li>Cultural competence demonstrated by the ability to collaborate with diverse clients from different&nbsp;racial, socio-economic, and ethnic communities.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

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