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<p>United Way of the Bluegrass (UWBG) works to create the opportunity for all members of our community to have a better life. We focus on the building blocks of a good life — a quality education, financial stability for individuals and families, and good health. The work of UWBG focuses on strategic initiatives, public education, advocacy, outcomes and evaluation, development, and strengthening of partnerships/collaborations, convening, resource mobilization and investment as well as backbone and engagement strategies and activities. We bring together the voices, the expertise, and the resources to define, articulate, and implement a common agenda for change for our region. That is what it means to "Live United" in Central Kentucky.</p><h2>POSITION</h2><p>The role of the Program Manager, WayPoint Initiative is to manage the staff and operations of all UWBG WayPoint Centers in Lexington and surrounding counties.</p><p>UWBG WayPoint Centers are sites located in and around the neighborhoods they exist to serve and provide a multitude of services including, but not limited to, financial stability education, free income tax preparation, and other basic needs and financial programming related to empowering families and helping youth to succeed. The Program Manager, WayPoint Initiative directly supervises all WayPoint Coordinators, and work study students. The Program Managerreports directly to the Director of Community Impact.</p><h2>ESSENTIAL FUNCTIONS:</h2><ul><li>Managing and motivating a team of community impact professionals across several sites.&nbsp;</li><li>Training and scheduling program staff and volunteers.&nbsp;</li><li>Communicating job expectations and conducting performance evaluations twice per year.&nbsp;</li><li>Work with staff to schedule daily/weekly/monthly programs and events for each WayPoint Center.</li><li>Long-term planning to meet impact goals established by the Vice President, Community Impact.&nbsp;</li><li>Interacting with representatives of funding organizations including elected officials.</li><li>Scheduling and coordinating agency partner programs in each WayPoint Center.</li><li>Is frontward facing and sees him/herself as an advocate for the community.</li><li>Drives foot traffic to the center by planning and conducting awareness campaigns.</li><li>Understands and is mindful of the opportunities to expand the initiative and serve as UWBG’s representative to the community.</li><li>Acts as the second keyholder for all WayPoint Centers.</li><li>Capable of performing intake of clients providing financial coaching and connecting them to appropriate services in the event of staffing shortages.</li><li>Collaborates with the UWBG 2‐1‐1 (24/7 365) Health &amp; Human Services Referral line&nbsp;to coordinate cross-training of staff.</li><li>Other duties asassigned.</li></ul><h2>CORE UNITED WAY COMPETENCIES</h2><ul><li><strong>MISSION‐FOCUSED&nbsp;</strong>‐&nbsp;A&nbsp;top&nbsp;priority&nbsp;is&nbsp;to&nbsp;create&nbsp;real&nbsp;social&nbsp;change&nbsp;that&nbsp;leads&nbsp;to&nbsp;better&nbsp;livesand healthier communities. This competency drives performance and professional&nbsp;motivations.</li><li><strong>RELATIONSHIP ORIENTED&nbsp;</strong>‐ Understands that people come before process and is astute in cultivating and managing relationships toward a common&nbsp;goal.</li><li><strong>COLLABORATOR </strong>‐ Understands the roles and contributions of all sectors of the community and&nbsp;can mobilize resources (financial and human) through meaningful&nbsp;engagement.</li><li><strong>RESULTS‐DRIVEN </strong>‐ Dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and&nbsp;impact.</li><li><strong>BRAND STEWARD&nbsp;</strong>‐ A steward of the brand who understands his/her role in growing and&nbsp;protecting the reputation and results of the greater&nbsp;network.</li></ul><h2>COMMUNITY IMPACT COMPETENCIES</h2><ul><li>Drive for Stakeholder&nbsp;Success</li><li>Effective&nbsp;Communication</li><li>Adaptability and Change&nbsp;Management</li><li>Cross‐Functional Capability and&nbsp;Collaboration</li></ul><h2>QUALIFICATIONS</h2><ul><li>Bachelor’s Degree or related field experience in public administration, non-profit management, and social services</li><li>2 years of supervisory&nbsp;experience, preferably among multiple sites</li><li>2 years Experience in program development, implementation, and evaluation.</li><li>Bilingual in both English and Spanish</li><li>Computer literacy, particularly in Microsoft Office</li><li>Reliable transportation is&nbsp;necessary.</li><li>Experience working with volunteers.</li><li>Extensive knowledge of local social service nonprofit organizations highly&nbsp;preferred</li><li>Budget management</li><li>Strong organizational and time‐management&nbsp;skills</li><li>Excellent oral and written communication&nbsp;skills</li><li>Strong project management skills with timely and consistent attention to follow-up</li><li>Effective problem solver and decision&nbsp;maker</li><li>Strong customer service skills and enjoys working with the&nbsp;public.</li><li>Is&nbsp;empathetic&nbsp;and&nbsp;possesses&nbsp;the&nbsp;soft&nbsp;skillsrequired&nbsp;to&nbsp;servevulnerable&nbsp;populations&nbsp;with&nbsp;dignity and&nbsp;respect.</li><li>Is flexible and willing to work occasional nights and weekends.&nbsp;</li></ul><h2>PHYSICAL REQUIREMENTS</h2><p>The employee is regularly required to communicate, in oral and written formats, with others in person, over the phone, and via other devices. The employee must be able to transcribe, read extensively, prepare, and analyze data and figures, and operate a computer and other standard office machinery. The employee must have the ability to lift, carry, push, and/or pull objects weighing up to 25lbs.</p><p><strong>REQUIRED LICENSE/REGISTRATION/CERTIFICATIONS</strong></p><p>A valid Kentucky driver’s license is required as well as access to a reliable insured automobile to be used for work‐related travel in the Central Kentucky area.</p><p>Within 30 days of employment, the Program Manager of WayPoint Initiative must earn the Money Management Essentials Certificate from the Association for Financial Counseling &amp; Planning Education.&nbsp;</p><p>Within 60 days of employment, Program Manager of WayPoint Initiative must earn the following certificates, CPR/First aid, First Aid for Opioid Overdoes, and Mental health first aid.&nbsp;</p><p>Within one year of employment, the Program Manager of WayPoint Initiative must become an accredited financial counselor through AFCPE.&nbsp;</p><p><strong>WORK ENVIRONMENT</strong></p><p>This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, etc. The primary office location for this position is Marksbury Family WayPoint Center at the Historic Palmer Pharmacy 400 E. Fifth Street, Lexington, KY. The Program Manager will be expected to travel between WayPoint Centers, and the administrative offices as needed.&nbsp;</p><p><strong>EXPECTED WORK HOURS</strong></p><p>Monday through Friday, 8:30AM-5:00PM. Must be willing to work a non-standard work schedule, including nights, weekends, and other unusual hours.</p><p><strong>PRE-EMPLOYMENT SCREENING REQUIREMENTS</strong></p><p>Any candidate offered a position may be required to pass pre-employment screenings as mandated by UWBG. These screenings may include a national background check, and Motor Vehicle Record (MVR) review.</p><p><strong>BENEFITS</strong><br>Our robust benefits package includes 100% employer-paid premiums on employee-only health, dental, and vision plans; 3%-6% employer contributions to 401(k), employer-paid life/ADD and STD insurance; generous parental leave policy, PTO, and more. Starting salary range -$48,760-50,000/year.</p>

United Way of the Bluegrass

Program Manager, WayPoint Initiative 

<p>Provides implementation, strategic and operational direction for a comprehensive 211 program including the operation of the 211 contact center for UWSK’s 10-county region and kynect resources Program for the 10 county area plus the 14 county area for Louisville and Elizabethtown. Establish and maintain 211 as the community resource that improves lives by connecting families and individuals with needed assistance.&nbsp; Ensures UWSK and Inform USA quality assurance guidelines and standards are operational.&nbsp;Leads community outreach efforts for program.</p><p><strong>KEY RESPONSIBILITY AREAS:</strong></p><ol><li>Provide management and oversight for 211 contact center and kynect resources Program.</li><li>Ensure ongoing performance quality of center and staff by collecting statistical data and observing/monitoring daily operation.</li><li>Participate with the 211 state groups and partnerships to create a better statewide service/program.</li><li>Assure compliance with identified KPI’s and Inform USA standards.</li><li>Develop and maintain in-depth knowledge of the database systems, including but not limited to data entry, reporting, system maintenance, etc.</li><li>Maintain knowledge and understanding of community resources, including information from the database and daily updates via Intranet and written resources.</li><li>Have comprehensive knowledge of the taxonomy system used for the resource database.</li><li>Participate in hiring processes for 211 Operations.</li><li>Manage, develop/train and direct an effective staff team (including interns as available) to support all areas of 211 operations.</li><li>Provide oversight and guidance on decisions globally affecting the resource database and website.</li><li>Develop annual budget for 211 operations, incorporating all contracts, projections and realistic estimates for the year. Provide oversight and direction in the implementation of the approved budget.</li><li>Maintain knowledge of all telephone and contact center equipment and software.</li><li>Identify/project annual equipment demands, including upgrades or replacements.&nbsp;</li><li>In conjunction with Executive Management, negotiate/secure contracts, MOUs, MOAs and agreements related to 211 operations.</li><li>Ensure implantation of 211 operations grants, contracts and agreements are implemented, and that full compliance is sufficiently documented.</li><li>Participate in resource development efforts as requested.</li><li>Maintain active role in the community via boards, coalitions and workgroups that tie directly to the mission of 211, such as Vision Council and Emergency Food &amp; Shelter Program. Ensure staff participate where required and needed.</li><li>Develop strategic partnerships with media, government, service providers, state organizations, etc. to support the mission of 211.</li><li>Report to donors and the public on a regular basis on data collected by 211 and disseminate information on unmet needs and community issues as identified.</li><li>Maintain and annually update a Continuity of Operations Plan (COOP) for 211.</li><li>Prepare self, staff and volunteers for emergency deployment or activation during disasters.&nbsp;</li><li>Serve as backup contact specialist.</li></ol>

2 Full time Jobs in Kentucky