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At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvement and change across business processes, applications, and staff teams. Projects vary in scale, ranging from straight-forward and contained to complex and large scale. With United Way’s focus on racial equity, this position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability. A well-positioned candidate balances their strong project management and business analysis skills with excellent people skills and an approach rooted in racial equity.Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensure they are delivered within scope, budget, and in a timely manner, meeting or exceeding the goals of the project. The Project Manager learns and understands United Way’s internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio.&nbsp;With a significant focus on procurement, the IT Project Manager must apply strong business analysis skills to elicit key information from stakeholders, clarify requirements, and assess processes. This includes being comfortable working with and analyzing data. The role requires the ability to translate findings into clear, actionable formats, such as workflows and requirement documents, that support vendor and stakeholder understanding. In addition, the IT Project Manager must be able to quickly learn and understand new technologies, evaluate and compare vendor solutions, and provide insights that guide procurement and implementation decisions and execution.&nbsp;Along with the IT Leadership Team, the IT Project Manager partners across departments to negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio, such that it is right sized according to the available resources and shifting priorities of the organization.This position will remain open until filled; however, priority consideration will be given to applications submitted within the first two weeks. We encourage interested candidates to apply early. &nbsp;Compensation:<ul><li>The pay range for this job is $80,750 - $85,000/annually.</li><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul>Essential Duties:<ul><li>Manages the United Way IT Project Portfolio.&nbsp;</li><li>Contributes to annual planning, setting the IT project commitments for the coming year.&nbsp;</li><li>Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status.</li><li>Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall).</li><li>Provides tactical and team leadership throughout project lifecycle.</li><li>Strategizes and executes change management.&nbsp;</li><li>Understands and stays informed of current and future business technologies; does cost/benefit analysis and leads evaluation of solutions for software selection.</li><li>Elicits key information from stakeholders and vendors, performs data analysis, and documents business requirements and other helpful data visualizations that support business analysis and decision making.</li><li>Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables.</li><li>Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work.</li><li>Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific decisions, risks and issues; minimizes impact on project delivery.</li><li>Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable for deliverables.</li><li>Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results.</li><li>With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change.</li><li>Evaluates and measures project performance in support of United Way’s culture of learning and improvement; executes project closure, transitioning project to regular business operations.</li><li>Performs other duties as assigned.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications.&nbsp;</li><li>Ability to manage software procurement.</li><li>Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives.</li><li>Demonstrated ability to perform business systems analysis.</li><li>Intermediate to advanced knowledge of organization and processes, information systems, and computer software applications. &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to adapt to constantly changing circumstances and needs.&nbsp;</li><li>Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.</li><li>Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base; includes racial equity training and experience.</li><li>Adept in oral and written communication techniques, channels and applications.</li><li>Fluent in decision and concept framing techniques.</li><li>Demonstrated ability to perform basic data analysis.</li><li>Lived experience and/or demonstrated professional skills working within a diverse work environment.</li><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent, in business administration, project management or related field; at least 5 years’ experience working in project management; business analysis experience; Project Management Professional (PMP) certification; procurement experience; and strong O365 skills required.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul>Application Procedures:Please click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;source=CC2&amp;lang=en_US&amp;selectedMenuKey=CareerCenter&amp;jobId=581748" target="_blank">here</a> to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;source=CC2&amp;lang=en_US&amp;selectedMenuKey=CareerCenter&amp;jobId=581748" target="_blank">here</a> to access the Career Center to apply.***

United Way of King County

IT Project Manager

Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Technology Operations &amp; Digital Transformation is a senior executional leadership and forward-looking role responsible for driving operational excellence, technology modernization, and cross-enterprise platform integration. Reporting directly to the Chief Technology Officer, this leader ensures that core technology services are robust, scalable, and aligned with the mission and long-term vision of the organization. The role combines strategic oversight with day-to-day management of critical systems, vendor ecosystems, business continuity planning, and enterprise-wide technology initiatives.​ &nbsp;Key ResponsibilitiesOperational Leadership &amp; Service Excellence<ul><li>Lead and evolve the organization’s technology operations, including infrastructure, and IT service management (ITSM).</li><li>Co-lead evolving enterprise platforms (e.g., CRM, ERP, data environments).</li><li>Establish and manage performance benchmarks, KPIs, and SLAs for all technology services.</li><li>Drive continuous improvement initiatives to increase reliability, reduce cost, and enhance the end-user experience.</li></ul>Digital Transformation Strategy<ul><li>Partner with the CTO to define and execute the digital transformation roadmap.</li><li>Lead initiatives that modernize core systems, introduce automation, and increase the use of AI and data-driven technologies.</li><li>Promote the adoption of cloud-native technologies and emerging tools aligned with enterprise goals.</li></ul>Business Continuity &amp; Risk Management<ul><li>Develop and lead the organization’s business continuity and disaster recovery planning.</li><li>Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.</li><li>Coordinate enterprise-wide continuity exercises and ensure compliance with policy, audit, and regulatory standards.</li></ul>Enterprise Architecture &amp; Platform Oversight<ul><li>Oversee integration and optimization of enterprise platforms, ensuring scalability and interoperability across business units.</li><li>Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.</li><li>Support enterprise data governance, cybersecurity practices, and compliance frameworks in partnership with key stakeholders.</li></ul>Vendor &amp; Budget Management<ul><li>Manage key vendor relationships and ensure delivery of value through negotiated service contracts.</li><li>Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.</li><li>Ensure transparency and accountability in project delivery and investment prioritization.</li></ul>Team Leadership &amp; Culture<ul><li>Mentor and develop a high-performing team of directors, and operational leads.</li><li>Foster a culture of innovation, collaboration, accountability, and equity.</li><li>Champion inclusive technology practices and ensure alignment with organizational values.</li></ul>Key Elements of the RoleThe VP, Technology Operations &amp; Digital Transformation will be accountable for driving the following critical elements of organizational transformation:<ul><li>Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing, big data analytics, artificial intelligence (AI).</li><li>Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.</li><li>Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms, data-informed outreach, and multi-channel communication.</li><li>Innovation: Creating an ecosystem that encourages experimentation, agile development, and innovation in products, services, and delivery models.</li><li>Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency, adaptability, and continuous improvement.</li></ul>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, business, or related field; master’s degree preferred.</li><li>A minimum 12 years of progressive technology leadership experience, with a strong record in IT operations, enterprise platforms, and digital transformation.</li><li>Demonstrated expertise in managing business continuity and disaster recovery in complex environments.</li><li>Proven success leading large-scale transformation projects and technology modernization efforts.</li><li>Demonstrated knowledge of cloud computing (Microsoft Azure, AWS), enterprise systems (Salesforce), and IT service management frameworks.</li><li>Excellent executive communication skills and a track record of partnering effectively with C-level leaders and cross departmental functions.&nbsp;</li></ul>Preferred Attributes<ul><li>Executive presence and strategic foresight.</li><li>Skilled in navigating matrixed environments and aligning diverse stakeholders</li><li>Experience working in nonprofit or mission-driven organizations.</li><li>Strong project portfolio governance and vendor management skills.</li><li>Passion for ethical, inclusive, and human-centered technology leadership.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $195,000 to $215,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Vice President, Technology Operations & Digital Transformation

OVERVIEWMission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re hand-raisers and game-changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.e are a team of adaptive, driven, focused, and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible, with a hybrid virtual and in-office environment.&nbsp; We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!JOB IDENTIFICATIONJob Title: Director of Business Systems &amp; Data Analytics (Salesforce CRM)Department or Location: OperationsPOSITION SUMMARYReporting to the Chief Operating and Financial Officer, the Director of Business Systems &amp; Data Analytics will lead the management and evolution of our internal systems—most critically, our Salesforce-based CRM. This role is essential to ensuring our technology supports our staff, enhances our fundraising and programmatic efforts, and enables data-informed decision-making across the organization.You’ll serve as a bridge between technology and people, helping staff articulate their needs and translating those into thoughtful, scalable solutions. You’ll also play a key role in maintaining data integrity, managing integrations with platforms like fundraising and accounting tools, and supporting continuous learning through documentation and training.<h2>Responsibilities</h2>RESPONSIBILITIESPosition Duties &amp; Responsibilities: The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.<ul><li>Salesforce CRM Leadership:<ul><li>Serve as the primary administrator and strategist for our Salesforce CRM.</li><li>Design and implement fixes and enhancements that support financial reporting, fundraising, program delivery, and stakeholder engagement.</li><li>Manage integrations with platforms such as GoodWorld, Sage Intacct, Form Assembly and more.</li></ul></li><li>Systems Strategy &amp; Implementation:<ul><li>Evaluate and improve the performance of existing systems, including our CRM, fundraising, accounting and direct assistance platforms.</li><li>Lead or support the implementation of new tools that align with our mission and operations.</li><li>Ensure systems are user-friendly, efficient, and aligned with nonprofit best practices.</li></ul></li><li>Cross-Functional Collaboration:<ul><li>Act as a product manager for internal systems—gathering input, identifying needs, and delivering solutions.</li><li>Facilitate communication between technical and non-technical staff.</li><li>Maintain clear documentation and lead training efforts to support staff onboarding and ongoing learning.</li></ul></li><li>Data Management &amp; Reporting:<ul><li>Oversee data quality, governance, and reporting across platforms.</li><li>Maintain and develop dashboards and reports to support fundraising, program evaluation, and strategic planning.</li><li>Promote a culture of data-informed decision-making.</li></ul></li></ul>SUCCESS FACTORSMetrics of Success:<ul><li>Develop and execute strategies to produce an increase in staff satisfaction and understanding of how to use our business systems to perform their work</li><li>Individual donors and corporate partners express high level of satisfaction with the user experience when donating to or campaigning for United Way</li><li>Increase in the ability to make data-driven decisions, across the organization.</li><li>Decrease in operating timeline for key tasks through automation, efficient processes and staff training.</li></ul><h2>Qualifications</h2>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Education and/or Experience:<ul><li>Bachelor’s degree in business systems, information technology, computer science, finance/accounting, or other related field; or equivalent experience.</li><li>Minimum 5 years of experience in business systems or CRM management, with at least 2-3 years focused on Salesforce.</li><li>Expert-level proficiency in SQL and/or SOQL preferred; intermediate level required, with a demonstrated ability to improve in proficiency of various systems and languages as needed.</li><li>Proven ability to manage system integrations and lead cross-functional projects.</li><li>Experience working in or with nonprofit organizations.</li><li>Excellent communication and stakeholder engagement skills, especially when discussing highly technical content.</li><li>Demonstrated experience with product management or user-centered design principles.</li><li>Strong understanding of nonprofit accounting, fundraising, donor engagement, and program operations preferred.</li><li>Salesforce certifications (Administrator, Advanced Administrator, or Platform App Builder) are a plus.</li><li>Proven experience and success in project management with a high degree of reliability, thoroughness, consistency, organization and accuracy is required.</li><li>Ability to use discretion and maintain confidentiality when handling sensitive data.</li></ul>Core Competencies:<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what needs to be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuous learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>KEY DATESIf you are interested, please apply by: August 29, 2025UWGKC Value PropositionWork Environment: Hybrid (combined virtual and in-person office)Benefits: Full health and dental coverage; Flexible Paid Time Off; HSA, 403B with company match; paid parental leave and paid extended medical leave, flexible office culture; employee development opportunities.Position Leader: Chief Operating and Financial OfficerPosition Leads: Manager, Data Management &amp; AnalyticsFLSA Status: Exempt (Salary)United Way of Greater Kansas City - Equal Opportunity Employer<a href="http://www.unitedwaygkc.org/about/careers" target="_blank">http://www.unitedwaygkc.org/about/careers</a>About United Way of Greater Kansas CityUnited Way of Greater Kansas City serves the six-county metropolitan area of Kansas City, partners with 145 agencies, and serves more than 25,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education, and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national, and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students, and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.OMNI and our clients are Equal Opprotunity Employers.

United Way Greater Kansas City

United Way of Greater Kansas City

Director of Business Systems & Data Analytics (Salesforce CRM)

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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