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Position Summary:&nbsp;(Hybrid, 3 days in office - Alexandria, VA)The Salesforce Manager (CRM) performs a key role in the Information Technology team reporting into the IT PMO. The Salesforce Manager (CRM) serves as Salesforce CRM product owner and is responsible for the Salesforce CRM implementations execution, setting priorities to optimize the use of the CRM Salesforce technology in support of key business processes, data and platform governance.Key Responsibilities/Essential Duties of Position:The candidate must be able to successfully perform the essential duties below:&nbsp;<ul><li>Serve as a CRM SME, providing technical and analytical guidance to the organization.</li><li>Drive CRM initiatives and alignment between UWW operational and information technology.&nbsp;</li><li>Drive continuous stakeholder engagement to ensure CRM supports users in meeting their respective goals and objectives.</li><li>Build strong relationships with stakeholders across the organization to identify requirements and opportunities for CRM adoption and optimization.</li><li>Lead business analysis through data discovery and governance.</li><li>Drive and contribute to CRM platform documentation and best practices.</li><li>Participate in planning CRM training and adoption.&nbsp;</li></ul>Product Management<ul><li>Manage CRM product roadmap prioritization, including requirements for future integrations and identifying key dependencies.</li><li>Partner with users across the organization to gather requirements and ensure functionality supports each organizational area’s goals and objectives in support of the daily user experience.</li><li>Translate business goals and objectives into requirements and partner with the CRM solution owner on new product enhancements.</li><li>Align the product roadmap with the organizational strategy.</li><li>In partnership with Technical Owner, manage deployment of new enhancements by managing timelines, level of effort, documentation, and interfacing with users for user acceptance testing and feedback.&nbsp;</li><li>Manage relationships with vendors related to system support including needs, managing scope, deliverables, and overall partnership execution as needed.</li><li>Identify opportunities and share recommendations with leadership on IT tools and vendors on anticipated cost, potential savings or other budget recommendations.</li><li>Contribute to the comprehensive Risk Management Plan for CRM environment.</li><li>Proactively identify risks and opportunities, maintain issue log, and drive risk mitigation and solutions.</li><li>Partner with Privacy and Cybersecurity on continuous risk mitigation on data security and privacy practice adherence.</li><li>Partner with CRM Technical Owner to propose and ensure implementation of CRM best practices.</li><li>Partner with IT Data Governance and Strategy on CRM data governance practices, policies and procedures.</li></ul>JOB REQUIREMENTSMinimum requirements include:&nbsp;<ul><li>Bachelor's Degree</li><li>Salesforce Advanced Administrator certification</li><li>3 years of Salesforce implementation working experience&nbsp;</li><li>Experience with designing and implementing business processes.</li><li>Experience in the United Way Network (UWW or Local) or similar federated organization (nonprofit is a plus).</li><li>Demonstrated bias for action, working collaboratively and with an entrepreneurial spirit.</li><li>Excellent relationship management and communications skills, written and verbal.</li><li>Conversant in core elements of change management and project management.</li><li>Experience in management and execution of multiple related development projects simultaneously, particularly as project manager on systems development, with working knowledge of Systems Development Lifecycle and the Project Management Lifecycle.</li><li>Track record of delivering successful projects in large, distributed network.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENT:The budgeted lifespan salary range for this position is currently $90,000 to $95,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level and be able to work onsite in Alexandria, VA:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned department, as well as the effective and efficient utilization of UWW resources (human, financial, and capital.) &nbsp; Articulates and communicates work goals and objectives, as well as expected work results. Establishes work quality standards for assigned teams in order to help ensure the attainment of departmental goals and objectives. Accepts responsibility for the outcomes achieved. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Weighs the pros and cons of available options and makes departmental decisions. Seeks input from team leaders on the potential impact of decisions on their ability to effectively achieve desired outcomes/results. Identifies and communicates departmental/organizational tactics, challenges and opportunities. Encourages risk-taking.Teamwork Collaboration -&nbsp;Builds a cohesive and diverse department. Supports and motivates others to contribute to the department. Determines the composition of teams required to accomplish departmental goals and objectives. Provides direction and clarity around goal priorities to empower work departments to be effective in collaborating to meet established departmental goals and objectives. Initiates and directs group change initiatives and serves as a change agent.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.This role requires a blend of technical expertise, analytical prowess, and effective communication skills to derive actionable insights from complex datasets. The successful candidate will contribute significantly to strategic decision-making processes by harnessing the power of data lake technologies and predictive analytics tools.&nbsp;If you are passionate about turning data into actionable insights and contributing to organizational success, we encourage you to apply.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED

United Way Worldwide

Salesforce Manager (CRM)

Why Work with Us? Be part of an impactful, mission-driven organization. At United Way of Thunder Bay, we are committed to improving lives and building a strong community by engaging individuals and mobilizing collective action. Join our passionate team and help create a better future for all through strategic fundraising and community engagement. Role Description The Workplace Giving &amp; Data Specialist supports the Resource Development team in the strategic development and implementation of the United Way’s annual Resource Development Plan. This position is responsible for relationship building with workplace accounts, including prospecting, cultivation, solicitation, and stewardship of accounts, as well as planning, implementing, and supporting specific fundraising components and events. Additionally, this role provides CRM support for the Resource Development team and Finance department. You will work with campaign colleagues to analyze previous year’s data and establish priorities, prospects, and areas of opportunity for philanthropic growth. You will manage and grow an assigned portfolio, building mutually beneficial relationships with key stakeholders to increase revenue and potential opportunities. Comprehensive records for workplace and corporate accounts will be maintained, and support will be provided to workplace campaigns and private sector accounts. In CRM support, you will ensure accurate data entry, including gift entry, pledge processing, and donor acknowledgements. You will assist in maintaining the system’s data integrity, coordinate with Finance to ensure data reconciliation, and provide donor research and cultivation support. Regular monitoring of accounts and reporting any concerns will also be part of your responsibilities. Job Specifications •Post-secondary education in a related field and/or appropriate experience•Experience in the voluntary/not-for-profit sector•Background in fundraising is an asset•Proficiency with Microsoft Office Suite and knowledge of CRM software•Use of a vehicle and a valid driver's license•Clear criminal records check How to Apply If you are passionate about making a difference and have the required skills and experience, please submit your resume and cover letter to <a href="mailto:esayat@uwaytbay.ca" target="_blank">esayat@uwaytbay.ca</a> by July 31, 2024. The United Way of Thunder Bay is an equal opportunity employer who encourages applications from all individuals, including Indigenous people, persons with disabilities, visible minority groups and women. Join us in creating lasting change in Thunder Bay!

United Way of Thunder Bay

United Way Thunder Bay

Workplace Giving & Data Specialist

PA 211 Technology and Web Site Coordinator&nbsp;PA 211 is a vital lifeline for Pennsylvanians, connecting individuals and families to essential resources that enhance their well-being and strengthen communities. We are a compassionate organization dedicated to empowering people through access to critical services, fostering resilience, and promoting social equity. PA 211 is a subsidiary of United Way of Pennsylvania.&nbsp;Our mission is to ensure that every resident of Pennsylvania, regardless of their circumstances, can easily access the support they need to thrive. We believe in the inherent dignity of all individuals and strive to provide respectful, competent, and empathetic assistance to those facing challenges in areas such as housing, utilities, employment, and financial stability.We are seeking a Web and Technology Coordinator who shares our vision of a more connected and supportive society. The ideal candidate will be a tech-savvy innovator with a passion for leveraging digital tools to amplify our impact. This role requires not just technical expertise, but also a deep understanding of how technology can be harnessed to serve our community better.We value team members who demonstrate:<ul><li>A commitment to our mission of empowering individuals and strengthening communities</li><li>Excellent communication skills to bridge the gap between technology and human needs</li><li>Adaptability and a drive for continuous improvement in our service delivery</li><li>The ability to juggle multiple priorities while maintaining a focus on our core values</li><li>Proficiency in CRM tools, coupled with an understanding of how these systems can enhance our ability to serve others</li></ul>By joining PA 211, you'll be part of a dedicated team working tirelessly to create a more equitable and supportive Pennsylvania, where every individual has the opportunity to reach their full potential.Reports to: PA 211 Technology and Web Site MangerGoals:<ol><li>Cultivate and maintain relationships with regional 211 staff in order to support ability for all partners to maximize PA 211 technology for general information and referral as well as special projects. &nbsp;</li><li>Support implementation of PA 211’s strategic priorities to maximize our human connections and how technology supports the operations of regional contact centers.&nbsp;</li><li>Optimize technology tools and access points which allow Pennsylvanians to be served in a manner that meets their expectations and maximizes automation to extend PA 211’s human resource navigation capacity.&nbsp;</li></ol>Key Responsibilities:Database Management:<ul><li>Assist in the design, development, and implementation of database solutions under the lead of the PA Website and Technology Manager</li><li>Ensure data integrity and security within the database systems by following defined security protocols and educating users, as needed.</li><li>Build and maintain workflows and reports to support statewide and regional PA 211 projects within the PA 211 statewide database</li><li>Perform regular data backups and implement disaster recovery procedures to ensure the continuity of PA 211 operation in case of system failure</li><li>Optimize database performance by ensuring data quality and troubleshooting issues as they arise with end users.</li></ul>Technology Infrastructure:<ul><li>Assist in the setup and maintenance of PA 211 software tools systems.</li><li>Monitor system performance and make recommendations for improvements or user interface upgrades</li><li>Manage end users on the systems and assist with troubleshooting.</li><li>Maintain PA 211 web site self-search, co-branded web sites, and other content and features, and support integrations with regional web sites.&nbsp;</li><li>Support analytics and reporting from PA 211’s web site channel, including statewide and regional analytics</li><li>&nbsp;Build forms, develop workflows, and deploy new functions, in partnership with regional providers.</li></ul>Documentation and Training:<ul><li>Assist with documenting database schemas, configurations, and procedures.</li><li>Assist with the development of workflow training materials and QA rubrics.</li><li>Participate in statewide and national collaboratives as assigned by the PA 211 web and technology manager</li></ul>Collaboration and Communication:<ul><li>Communicate effectively with stakeholders to gather requirements and provide updates on database projects.</li><li>Explain difficult or technical information to 211 partners to drive collaboration and system improvement.</li><li>Identify opportunities for process improvements.</li><li>Work with PA 211 Quality Assurance Team to ensure technology functions are aligned with Standard Operating Procedures for the statewide 211 network&nbsp;</li><li>Assist in addressing questions, concerns, and/or complaints related to PA 211 technology&nbsp;</li></ul>Minimum Requirements:<ul><li>Bachelor’s degree in information technology, computer science, social/human services, or related field</li><li>Highly organized and able to handle multiple priorities effectively</li><li>Prior experience in human services and/or information and referral is strongly preferred</li><li>Excellent verbal and written communication skills</li><li>Ability to work independently and utilize strong decision-making skills</li><li>Ability to operate a motor vehicle, or provide your own reliable transportation to and from the office and regional PA 211 providers</li></ul>Qualifications:<ul><li>Ability to work autonomously and in a team setting</li><li>Effective at working with others to reach common goals and objectives</li><li>Conveys complex ideas through brief, simple materials</li><li>High degree of technology literacy&nbsp;</li><li>Experience connecting how technology and systems work to provide excellent customer service and support the mission of community-based organizations</li><li>Outstanding project management skills, with the ability to lead complex, multi-faceted projects forward to deliver results on time</li></ul>This is a full-time, hybrid position with travel expectations.&nbsp; This position is non-exempt under the FLSA. Salary and Benefits: United Way of Pennsylvania offers a competitive benefits package which includes health care, vision, dental insurance, paid time off, and a 403(b)-employer match. The salary range for this position is $40,000 to $45,000 per year, depending on qualifications and experience.&nbsp;To apply: Please submit a resume’ to <a href="mailto:info@uwp.org" target="_blank">info@uwp.org</a>. Applications will be reviewed on a rolling basis until the position is filled.

United Way of Pennsylvania

PA 211 Technology and Website Coordinator

Department:&nbsp; &nbsp;Community Impact&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, MISSION UNITEDStatus:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full-TimeGeneral Description: The Data and Systems Analyst is a critical member of the MISSION UNITED team at United Way of Broward County (UWBC) who engages in proactive problem-solving and critical thinking/analysis related to all veteran services. This position provides systems support for all data systems utilized by UWBC MISSION UNITED, including but not limited to the Services and Activities Management Information System (SAMIS), The Homeless Management Information System (HMIS), and data focused on UWBC functional zero initiative for veteran homelessness.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Collaboratively develops quality assurance, performance review, program monitoring and reporting tools in specified program areas for the collection of system, strategy, program, and participant-level data, and for use in assessing provider contract and overall initiative performance.</li><li>Regularly appraises program performance statistics and data analyses in all impact areas, at both the individual contract and cross-program levels, including analysis and synthesis of results and quarterly report summaries to the appropriate directors.&nbsp;</li><li>Provides training and technical assistance to funded agencies, other UWBC staff, and community members to build capacity for continuous self-assessment (e.g., results-based accountability, data collection and reporting, interpretation and utilization of evaluation results, continuous quality improvement) in alignment with Council on Accreditation (COA) and Veteran Administration (VA) requirements.&nbsp;</li><li>Supports comprehensive technical and administrative guidance of all systems for staff, service providers, and community stakeholders. This includes support related to both back and front-end administrative functions and application operating policies and procedures.</li><li>Responsible for managing upgrades to ensure systems remain current as well as testing new application software to ensure it will function as designed. &nbsp;</li><li>Responsible for updating and ensuring that the Data Quality Plan is implemented.</li><li>Creates dashboards, scorecards, and other data presentation documents for internal and external business needs.&nbsp;</li></ol>Other Job Duties:<ul><li>Manage the data sharing/CHO agreement with Broward County Government for HMIS access, security, project management, and updates.</li><li>Contributes to cross-organization coordination and communication by disseminating data-specific information and updates.</li><li>Conducts weekly, monthly, and quarterly data audits as needed to ensure data integrity and compliance.</li><li>Ensures data accuracy, proofing information, correcting errors as needed to assure valid and accurate reports.</li><li>Conducts troubleshooting with management and staff as opportunities for improvement and/or as problems arise to promote consistency of system use and reporting.</li><li>Respond accurately and timely to all data and system inquiries.</li><li>Adhere to all policies and procedures of United Way of Broward County.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Contributes to various reports and presentations that communicate results from MISSION UNITED to a variety of audiences/stakeholder groups by summarizing data and findings through written reports and verbal presentations.&nbsp;</li><li>Actively participates in team meetings and discussions related to program reviews, performance, monitoring, and planned courses of action.</li><li>As needed, participates on committees and groups that involve data projects, and in local, state, and national efforts.</li></ul>Supervises: Technology focused volunteers and student interns.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree in computer science, Management and Information Systems, or related field required. Masters preferred. Certification in data analysis preferred. Experience in Human Services and/or Public Administration preferred.</li><li>At least three (3) years of directly related experience in conducting system administration.</li><li>Strong analytical/critical thinking skills and content area knowledge and expertise related to core impact areas of the United Way and program evaluation/performance measurement.</li><li>Solid proficiency in the use of all office software applications (including Word, Excel, PowerPoint, etc.).&nbsp;Proficiency in database and statistical programs, including SPSS, is a plus.</li><li>Demonstrated advanced knowledge, skills and experience in development and management of large, complex datasets, including quality assurance, data cleaning and analysis, etc.</li><li>Ability to gather and analyze available data/information and draw logical conclusions, and effectively communicate results verbally and in writing to audiences of various levels and backgrounds, including formal presentations as well as clearly written reports and documents.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds, and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.&nbsp;.Acknowledgement:&nbsp;I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

United Way of Broward County

Data and Systems Analyst, MISSION UNITED

Position Title: Database Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;
Division: Technology &amp; Communications&nbsp;
Salary: $54,000&nbsp;
Reports to:&nbsp; Director, Technology &amp; Data &nbsp;&nbsp;&nbsp;
Date:&nbsp; January 2024&nbsp;
General Summary&nbsp;
The Database Manager supports and advances United Way of Southern Maine’s (UWSM) mission of improving lives through strategic and methodical collection, synthesis, retrieval, and analysis of data to inform various UWSM activities and programs.&nbsp;&nbsp;
This position reports to the Director of Technology and Data and works with all departments to provide data reports, serving both internal and external stakeholders.&nbsp;&nbsp;
Key focus areas and initiatives include campaign performance reporting, data synchronization, Constituent Relationship Management (CRM) maintenance, organizational dashboards, and project implementation assistance for digital constituent communications platforms.&nbsp;
Essential Functions&nbsp;
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Administers the day-to-day of UWSM’s database, StratusLIVE CRM.&nbsp;
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Partners with leadership team, cross-functional, and vendor partners to ensure data hygiene, quality analytics, segmentation, and customer insight and understanding.&nbsp;
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Creates and provides timely reports for all organizational departments as requested, including annual organization-wide collection and submission of accurate data to United Way Worldwide such as the Database II report.&nbsp;
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Promotes and influences staff towards accurate data capture and entry to achieve accurate and consistent reports and historical analysis.&nbsp;
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Performs regular data cleanup of all systems, manages annual effort to improve data hygiene.&nbsp;&nbsp;
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Develops processes to augment relationship management efforts with donors, volunteers, and partner organizations.&nbsp;&nbsp;
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Designs and implements tracking and reporting solutions to mine the databases for stakeholder measurement and analysis of donor, volunteer, advocacy, and grant recipient activity.&nbsp;
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Assists with training and guidance on any CRM functions developed.&nbsp;&nbsp;
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Intake raw data files, organize and clean the data, and properly map data fields back to the CRM for advanced import.&nbsp;
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Designs and supports processes that foster strong relationships with companies, individuals, community leaders, and agency partners.&nbsp;
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Ensures all aspects of data model are clearly documented for both business and technical and necessary documentation requirements are embedded in change processes.&nbsp;&nbsp;
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</ul>Required Education&nbsp;
Bachelor’s degree or foreign equivalent. Relevant experience may be substituted in lieu of a degree.&nbsp;
Preferred Skills and Experience&nbsp;
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2+ years’ experience in database reporting or administration.&nbsp;
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Commitment to excellence and to the mission of UWSM.&nbsp;
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Strong detail orientation and focus on accuracy.&nbsp;
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Problem solving – ability to recognize courses of action that can be taken to handle problems and apply contingency plans to solve those problems.&nbsp;
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Self-motivated – ability to reach a goal or perform a task with little supervision or direction.&nbsp;&nbsp;
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Customer-oriented – desire to serve clients by focusing on meeting their needs, understanding their concerns and seeking to build trust.&nbsp;
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Effective English written and verbal communication.&nbsp;
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Strong computer skills with comfort and experience in Microsoft Office suite including Excel, Access, PowerBI, and database administration.&nbsp;&nbsp;
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</ul>Supervisory Responsibility:&nbsp;&nbsp;
None&nbsp;&nbsp;
Work Environment:&nbsp;&nbsp;
This job operates in a professional office environment. Therefore, this role routinely uses standard office equipment such as computers, phones, and photocopiers.&nbsp;&nbsp;
Position Type/Expected Hours of Work:&nbsp;&nbsp;
This is a full-time position. Days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require long hours and weekend work during peak times. At UWSM, we are focused on creating connections within the Southern Maine community. Our current hybrid model is focused on doing just that, requiring our team members to spend 16 hours per week creating connections. Examples of creating connections include office time, external meetings/gatherings, training, volunteer engagement events, and even a cup of coffee with an internal/external partner. &nbsp;&nbsp;
Other Duties:&nbsp;&nbsp;
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. In addition, duties, responsibilities, and activities may change at any time, with or without notice.&nbsp;&nbsp;&nbsp;
Travel:&nbsp;&nbsp;
Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected. Local travel in Southern Maine is expected as a routine function of volunteer project management during the business day with stakeholders.&nbsp;&nbsp;
Why choose United Way of Southern Maine?&nbsp;&nbsp;
Advancing the common good is about helping one person at a time and creating community change that benefits every community member. We are all connected and interdependent; we all win when a child succeeds in school, families are financially stable, and people are healthy.&nbsp;
We have a staff of 45 dedicated employees to help us achieve our goals and fulfill our mission: To improve people’s lives by mobilizing the caring power of our community. To support the great work of our employees, we offer a total compensation package: salary, benefits, &amp; brand.&nbsp;&nbsp;
United Way of Southern Maine offers:&nbsp;
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Inclusive Health &amp; Wellness Benefits&nbsp;
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Career Development&nbsp;
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Retirement Plan&nbsp;
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Sabbatical Program&nbsp;
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Expansive PTO Package&nbsp;
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Hybrid Work&nbsp;
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An incredible team&nbsp;
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</ul>United Way of Southern Maine is committed to seeking and sustaining a culturally and ethnically diverse environment and to the principles that promote inclusive practices. We are dedicated to building a diverse staff with expertise and interest in serving our communities and encouraging persons of all diversity types to apply.&nbsp;
United Way of Southern Maine has identified a set of Core Values as our essential tenets. These define and describe who United Way of Southern Maine will endeavor to be in internal and external situations.&nbsp;
At United Way of Southern Maine, we are:&nbsp;
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Community Centered&nbsp;
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Results Focused&nbsp;
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Intentionally Collaborative&nbsp;
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Committed to Excellence&nbsp;
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Leading with Integrity&nbsp;
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</ul>Applications are accepted through March 1st, 2024.  Please submit a cover letter and resume to Human Resources at <a href="mailto:hr@uwsme.org" target="_blank">hr@uwsme.org</a>.&nbsp;

United Way of Southern Maine

Database Manager

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

6 IT / Computer Engineering Full time Jobs