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Job Title: &nbsp;Program Specialist, VITA &nbsp;(Volunteer Income Tax Assistance)Department: &nbsp;211 Orange CountyReporting To:&nbsp;Senior Manager, Contact CenterPosition: &nbsp;Seasonal/Temporary, W-2, December 2025- April 2026SummaryUnited Way’s OC Free Tax Prep (OCFTP) program educates the community about Federal and California Earned Income Tax Credit and offers free tax preparation services to low and moderate-income taxpayers throughout Orange County by participating in the Internal Revenue Service (IRS) Volunteer Income Tax Assistance (VITA) Program. The program is a partnership with the IRS, Franchise Tax Board, and over 30 local organizations. OCFTP is part of Orange County United Way’s United for Financial Security, which assists residents to go from surviving to thriving.&nbsp;Purpose of PositionThe VITA Program Specialist is part of 211 Orange County service and provides courteous and prompt support to callers who qualify for free tax preparation assistance. The VITA Program Specialist will handle inbound and outbound calls clients regarding the 2024-25 Filing Season, Earned Income Tax Credits, and Free Tax Prep qualifications. Program Specialist will screen and schedule appointments for clients at free tax preparation sites in Orange County.Key Duties and Responsibilities&nbsp;Under the direction of the Contact Center Senior Manager, the Program Specialist will:<ul><li>Complete necessary VITA training and certification tests and develop a working knowledge of the free tax preparation program.</li><li>Handle inbound and outbound calls, providing screening for free tax filing eligibility, intake, referrals, and scheduling appointments at approved free tax preparation sites.</li><li>Utilize soft skills treating each client with empathy, compassion, and providing courteous and accurate service.</li><li>Direct clients to the most appropriate and convenient available free tax preparation sites.</li><li>Transfer callers to 211 OC’s for needs outside of free tax filing services.</li><li>Schedule clients with 211 OC’s Medi-Cal and Cal Fresh Enrollers when appropriate.</li><li>Attend relevant meetings as directed by the Contact Center Senior Manager.</li><li>Complete additional related tasks when requested.&nbsp;</li></ul>Job Requirements /Technical KnowledgeThe ideal VITA Program Specialist will have the following education and skill requirements:&nbsp;<ul><li>Excellent verbal communication, listening, and problem-solving skills</li><li>Be computer literate and comfortable scheduling callers through an online database system&nbsp;</li><li>Experience with hotline, call center, or customer service preferred</li><li>Ability to work independently&nbsp;</li><li>Ability to successfully complete IRS VITA training and certification requirements through the Advanced Level</li><li>GED and/or some college experience&nbsp;</li><li>Bilingual in Spanish&nbsp;</li></ul>Training:All staff are required to pass (at minimum) the online IRS certifications in Basic and Advanced once hired.&nbsp; While all training is self-paced and can be completed online, you will be offered several days in-house to complete your certifications in December. Training is online and in-person through IRS and OC United Way.&nbsp; Exams are multiple choice and open book.Schedule:40 hours/week, Monday-Friday, hours may vary. A hybrid position: 2 weeks training in person, then remote with occasional office visit.If your schedule allows, you may be asked to assist with tax preparation events on evenings and weekends.Compensation:&nbsp;$22.00 - $24.00 per/hour, depending on the experience &amp; tax knowledge.Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Orange County United Way

Program Specialist, VITA 

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.This is more than a grant writer role – it’s a chance to influence how our mission comes to life through compelling proposals and partnerships. You’ll be a part of a supportive, creative organization dedicated to making a lasting difference in California and beyond. &nbsp;You’ll join a collaborative team that values strategy, clarity, and impact.ABOUT THE POSITIONReporting to the President &amp; CEO, the Grant Writer will oversee and administer all the functions associated with maintaining and increasing funding for UWCA’s existing programs, future initiative, and organizational administration. They will primarily coordinate UWCA’s efforts to secure grants from government, corporations, foundations, and other entities. The Grant writer will identify and research grant opportunities, managing the grant application process, writing and/or editing proposals, and overseeing the reporting requirements to ensure compliance and demonstrating impact.The Grant Writer will work closely with the executive, programs, marketing, and finance teams, as needed, to gather necessary information and align grant-seeking efforts with the organization’s strategic goals and programmatic needs.&nbsp;ESSENTIAL JOB DUTIES AND RESPONSIBILITIESGrant Research and Strategy<ul><li>Conduct proactive research to identify and evaluate new funding sources and grant opportunities from government agencies, private foundations, and corporate funders.</li><li>Conduct comprehensive research into grant opportunities, developing approach strategies and a tracking database for opportunities, preparing proposals and report packages, deadlines, and criteria while working with the CEO, CFO, and VP of Programs &amp; Impact to determine best fit opportunities for UWCA</li><li>Research funding patterns and opportunities from various sources and makes funding recommendations to the President &amp; CEO.</li><li>Develop and maintain a grant calendar to track all deadlines, reporting requirements, and submission dates.</li><li>Work with leadership to align potential grants with the organization’s strategic goals and program funding needs.</li></ul>Grant Writing and Submission<ul><li>Writes persuasive and substantive grant requests and subsequent reports and ensures timely submission to founders.</li><li>Writes acknowledgement letters and prepares other correspondence for funders and partners as needed.</li><li>Write, edit, and submit compelling and detailed grant proposals and letters of inquiry, adhering to all specific funder guidelines.</li><li>Collaborate with program and finance teams to gather and assemble all necessary supplementary materials, including project narratives, budgets, outcomes data, and supporting documents.</li><li>Ensure all applications are complete, accurate, and submitted on time through online portals (e.g., Grant.gov) or other required methods, ensure adequate tracking and follow-up of proposals and applications.</li><li>Drafts grant proposals, collaborating with the CEO, CFO, and VP of Programs &amp; Impact and relevant departments to ensure applications are compelling, data-driven, advocacy-centric and true to the strategic goals and fiscal needs of each program.</li></ul>Grant Management and Reporting<ul><li>Serve as the organizational lead for all grants management, guiding strategic identification, application, and administration of grant opportunities in alignment with mission and priorities.</li><li>Manage a portfolio of grants and cultivate positive relationships with funder contacts.</li><li>Prepares and submit all required interim and final grant reports, accurately detailing program activities, outcomes, and budget expenditures.</li><li>Collaborate with finance and program staff to ensure grant funds are used in accordance with grant agreements from grant set-up through closing.</li><li>Oversee grant reporting and compliance procedures, financial tracking, and performance analysis. This includes progress and annual reporting as required, as well as measurement of progress toward deliverables.</li><li>Manage government grant portfolio across Program Services and Construction activities and ensure compliance and effective reporting, with an emphasis on leveraging funds.</li><li>Provides training and support to relevant affiliate staff on grant processes and compliance and assist in the development of tools for ongoing data tracking and maintenance for reporting purposes.</li><li>Support development and monitoring of sub-granting agreements.</li></ul>Internal Collaboration and Communication<ul><li>Coordinates and interfaces with internal departments and staff from funders.</li><li>Act as the main point of contact for all grant related deliverables and activities and cultivate cross-departmental collaboration by employing clear communication of needs and objectives.</li><li>Serve as a knowledgeable resource on the organization’s history, programs, and overall mission.</li><li>Work with the communications team to highlight grant partners and success stories on the UWCA website, social media, and in the annual report.</li><li>Produce cashflow projections and other reports to integrate grant funding into the organization’s annual budget and strategic plans, emphasizing the use of data for decision-making and planning.</li><li>Utilize data analytics to identify funding trends, assess opportunities and challenges, and advise on aligning grant-seeking efforts with organizational strategies and programmatic initiatives.</li><li>Undertake additional responsibilities as needed, with a focus on leveraging data analysis to support organizational goals and improve grant and funding management processes.</li><li>Contribute to broader fundraising initiatives as needed.</li></ul>EDUCATION AND EXPERIENCE<ul><li>Bachelor’s Degree or higher in Business, Public Administration, Nonprofit Management or related field preferred but not required.</li><li>Minimum of 5-7 years of proven, successful experience in fundraising, grant writing and management, with a preference for experience with government grants, preferably in the nonprofit sector.&nbsp; Experience in a nonprofit government grants management role is a plus.</li><li>Exceptional written and verbal communication skills, with the ability to craft compelling, evidence-based narratives.</li><li>Proficiency with the internet and strong computer skills, including mastery of Google Suite, Microsoft Office Suite (Word, Excel, Outlook), Sage, and Bill.com.</li><li>Experience working in an organization that’s receiving Federal grants.</li><li>High level of attention to detail and strong organizational and time management skills.</li><li>Strong research and analytical skills to identify relevant funding opportunities and gather data.</li><li>Must be well-organized, able to work independently yet interact well with Finance and Programs Departments.</li><li>Strong policy background including a comprehensive understanding of the Uniform Guidance, Title 2 of the Code of Federal Regulations (CFR) Section 200, and post-award grant management activities and compliance requirements.</li></ul>SKILLS AND QUALIFICATIONS<ul><li>Strong understanding of federal grant regulations, compliance requirements, and cost principles.</li><li>Experience with federal grant management systems and working with federal agencies.</li><li>Experience working in a collaborative environment with a strong emphasis on strategy and tactics.</li><li>Ability to prioritize work and manage multiple demands with set deadlines.</li><li>Ability to maintain and respect sensitive, private, and confidential information related to grant recommendations, grantees, employees, and advisors.</li><li>Ability to work both under supervision, in a team environment, and independently.</li><li>Professional written and verbal communication skills, including the ability to compose effective and thoughtful correspondence.</li><li>Be exceptionally detail-oriented, deadline driven, highly organized and have excellent project management skills.</li><li>Certified Grants Management Specialist (CGMS), Grants Professional Certification (GPC), Certified Grant Writer (CGW) or similar certification preferred, but not required.</li></ul>OTHER REQUIREMENTS AND PREFERENCES<ul><li>Must be able to work extended hours during the work week or on weekends as required, on occasion when grant deadlines require it.</li><li>Ability to travel periodically to and within California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LOCATIONUnited Ways of California operates as a fully virtual organization. The Grant Writer position can be based anywhere nationwide.&nbsp;COMPENSATION AND BENEFITSMedical, Dental, Vision Insurance, 401k Retirement Plan, Vacation LeaveTO APPLYSubmit a signed cover letter and resume by email detailing your skills experience and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: December 2, 2025United Ways of California is an Equal Opportunity Employer. We celebrate diversity and welcome applicants from all backgrounds.We do not discriminate or tolerate harassment based on race, color, religion, national origin, ancestry, citizenship, sex, gender identity or expression, sexual orientation, age, disability, medical condition, marital status, military or veteran status, or any other protected characteristic. This applies to all aspects of employment, including hiring, pay, promotion, benefits, and termination.

United Ways of California

Grant Writer

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.This is more than an accounting role – it’s an opportunity to influence financial strategy at a mission-driven organization making an impact in California and beyond. You will join a collaborative team that values accuracy, innovation, and a deep commitment to the communities we serve.ABOUT THE POSITIONReporting to the President &amp; CEO, the Controller will lead the accounting and financial operations at UWCA. The Controller will oversee all aspects of accounting, grant management, and financial compliance, while serving as a key advisor to leadership and the Board of Directors.As a core function, the Controller will leverage technology to improve financial analysis, reporting, and decision-making across the organization with the upgraded financial systems that UWCA has invested in.&nbsp;ESSENTIAL JOB DUTIES AND RESPONSIBILITIESLeadership and Strategy<ul><li>Partner with the CEO and leadership team in shaping financial policy and long-term planning.</li><li>Provide timely financial insights to guide strategic and operational decisions.</li><li>Communicate regularly with the Chair of the Audit Committee of the Board.</li></ul>Accounting and Compliance<ul><li>Lead day-to-day operations of the accounting department.</li><li>Oversee monthly and annual closes, ensuring timely and accurate financials in compliance with US GAAP.</li><li>Ensure proper revenue recognition for both government and foundation grants.</li><li>Maintain and improve accounting policies, procedures and internal controls.</li><li>Manage external audits and coordinate tax filings with external advisors.</li></ul>Team Development<ul><li>Supervise, mentor, and develop a lean, high-performing accounting team (AP, GL, etc.)</li><li>Foster a culture of accountability, collaboration, and continuous improvement.</li></ul>Operational Oversight<ul><li>Oversee credit card program, travel and expense reimbursements, and enforce policy compliance.</li><li>Monitor balance sheet reconciliations, resolving issues proactively.</li><li>Ensure appropriate organizational insurance coverage.</li><li>Track and report on grant commitments, implementing process improvements as needed.</li></ul>Technology and Systems<ul><li>Leverage Sage Intacct and Martus Budgeting to enhance reporting and dashboarding.</li><li>Collaborate with IT consultants on financial system implementations and upgrades.</li><li>Ensure integrity of financial data across platforms.</li></ul>Special Projects<ul><li>Conduct ad hoc analysis, prepare reports, and support organizational initiatives.</li></ul>ORGANIZATIONAL JOB DUTIES AND RESPONSIBILITIES<ul><li>Work collaboratively with leadership and program teams to ensure financial strategies and practices align with organizational priorities and long-term goals.</li><li>Partner with cross-departmental staff to provide financial guidance and support that strengthens decision-making across programs and operations.</li><li>Share financial outcomes and insights with the organization, including preparing reports for leadership, grant compliance, and stakeholder communications.</li><li>Contribute financial expertise, ideas, and strategies to enhance organizational effectiveness, build team capacity, and improve overall operations.</li><li>Participate in cross-functional meetings, trainings, and planning sessions, offering a financial perspective to advance organizational objectives.</li></ul>REQUIREMENTS AND QUALIFICATIONEDUCATION AND EXPERIENCE<ul><li>Bachelor’s Degree or higher in Accounting, Finance, or related field required; CPA preferred.</li><li>10+ years of progressive accounting experience, including at least 5 years in a leadership role within a mid-to-large non-profit.</li><li>Proven success in managing grants (government and foundation) and ensuring compliance.&nbsp;</li><li>Strong knowledge of non-profit accounting and GAAP.</li><li>Experience building and leading small, high-performing teams.</li><li>Proficiency in Microsoft Office but especially Excel (PivotTables, LOOKUP functions, data analysis).</li><li>Experience using Sage Intacct strongly preferred and Martus Budgeting a big plus.&nbsp;</li><li>Strong analytical, decision-making, and communication skills.</li><li>Self-motivated, hands on and adaptable to a dynamic environment.</li></ul>SKILLS AND QUALIFICATIONS<ul><li>Extensive knowledge of accounting principles (GAAP) and financial reporting, with proven experience preparing accurate financial statements, budgets, and forecasts.</li><li>Strong strategic planning and analytical skills, with the ability to develop financial strategies that support organizational goals and drive business performance.</li><li>Proven project management skills, including the ability to lead complex financial initiatives, meet deadlines, and manage multiple priorities efficiently.</li><li>Experience leading and supervising finance and accounting teams, providing coaching, mentoring, and professional development to staff.</li><li>Strong stakeholder management skills, with the ability to collaborate effectively with executive leadership, board members, auditors, and external partners.</li><li>Excellent communication skills, both written and verbal, with the ability to present complex financial information clearly to non-financial stakeholders.&nbsp;</li><li>Demonstrated ability to work independently in a virtual environment, exercise sound judgment, and implement creative solutions to complex financial challenges.</li><li>High level of proficiency in financial systems, ERP platforms, spreadsheet modeling, and reporting tools, with the ability to leverage technology to improve financial processes and controls.</li></ul>OTHER REQUIREMENTS AND PREFERENCES<ul><li>Strong ethical backbone, willingness to make extra effort to do the right thing.</li><li>Ability to travel periodically for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LOCATIONUnited Ways of California operates as a fully virtual organization. The Controller position can be based anywhere nationwide.&nbsp;COMPENSATION AND BENEFITSMedical, Dental, Vision Insurance, 401k Retirement Plan, Vacation LeaveStarting Salary Range: $90,000 - $105,000&nbsp;Salary is commensurate with education and experience.TO APPLYSubmit a signed cover letter and resume describing your qualifications, experience, and what inspires you to join our mission, and send it to:Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a> (Word or .PDF format only)Deadline to Apply: November 26, 2025&nbsp;United Ways of California is an Equal Opportunity Employer. We celebrate diversity and welcome applicants from all backgrounds.We do not discriminate or tolerate harassment based on race, color, religion, national origin, ancestry, citizenship, sex, gender identity or expression, sexual orientation, age, disability, medical condition, marital status, military or veteran status, or any other protected characteristic. This applies to all aspects of employment, including hiring, pay, promotion, benefits, and termination.

Controller

JOB TITLE:&nbsp; CAREER COACHING ADVOCATEREPORTING TO:&nbsp; &nbsp;PROGRAM MANAGERDEPARTMENT:&nbsp; UNITED FOR STUDENT SUCCESSPOSITION:&nbsp; FULL-TIME / EXEMPTPurpose of PositionThe Career Coaching Advocate is a dynamic, student-centered professional dedicated to empowering high school students through Orange County United Way’s Youth Career Connections program—a comprehensive college and career readiness initiative spanning junior and senior years. This role provides individualized coaching and strategic guidance to a cohort of 100 students, helping them build and execute personalized career and success plans.Equal parts mentor, educator, strategist, and program builder, the Career Coaching Advocate plays a pivotal role in shaping students’ career journeys. Responsibilities include one-on-one coaching, career and education planning, mock interviews, internship support, and the development of scalable program frameworks.This is a one-year grant-funded position.Key Duties and Responsibilities&nbsp;<ul><li>Student Coaching &amp; Support<ul><li>Conduct regular one-on-one coaching sessions (in-person or virtual) with each student.</li><li>Develop, monitor, and refine individualized education and career success plans.</li><li>Connect students to relevant resources, workshops, and actionable next steps.</li><li>Guide students through career assessments, academic milestones, and planning timelines.</li><li>Support students in identifying and applying for internships, training programs, post-secondary education, and employment opportunities.</li><li>Provide feedback on mock interviews and assist in creating professional materials (e.g., resumes, portfolios, headshots).</li><li>Equip students with essential interpersonal and workplace readiness skills.</li><li>Foster a supportive environment that promotes self-sufficiency and career confidence.</li><li>Serve as a consistent and trusted point of contact throughout the program.</li><li>Assist with planning and execution of career events, industry site visits, workshops, and presentations.</li></ul></li><li>Program Development &amp; Strategy<ul><li>Design and document coaching frameworks, operating procedures, and policies.</li><li>Create student-facing tools and resources (e.g., trackers, checklists, guides).</li><li>Collaborate with program leadership to evaluate and evolve program strategies based on student outcomes and feedback.</li></ul></li><li>Training &amp; Stakeholder Engagement<ul><li>Develop and deliver onboarding and training materials for future Career Coaching Advocates.</li><li>Partner with high school staff, internship providers, and external stakeholders to support student placements and progress.</li><li>Facilitate group workshops, presentations, and seminars focused on career readiness.</li><li>Collaborate with high school staff, local businesses, and community partners to identify and secure internship hosts, ensuring successful student placements and ongoing support.</li><li>Support outreach and recruitment efforts to engage students in U4SS programs and support their ongoing participation and success.</li></ul></li><li>Program Evaluation<ul><li>Adhere to program participation criteria and reporting protocols.</li><li>Track and report student progress, outcomes, and overall program impact.</li><li>Participate in regular check-ins with leadership to assess program effectiveness and identify areas for improvement.</li></ul></li><li>Other Duties<ul><li>Participate in organization-wide activities and initiatives.</li><li>Perform additional responsibilities as assigned.</li></ul></li></ul>Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in education, counseling, social work, or a related field (Master’s preferred).</li><li>Minimum of 2 years’ experience in academic advising, student support services, or coaching/counseling roles.</li><li>Proven ability to build rapport with high school students from diverse backgrounds.</li><li>Strong knowledge of college and career planning, internship programs, and educational systems.</li><li>Exceptional organizational, communication, and documentation skills.</li><li>Experience developing policies, training materials, or curricula is highly desirable.</li><li>Bilingual (English/Spanish or other languages) preferred but not required.</li><li>Must demonstrate excellence in on-site engagement, performance tracking, and student satisfaction.</li></ul>CompensationCommensurate with experience, education, and market, $70,000-$72,000. Competitive Benefits.Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Career Coaching Advocate

JOB TITLE:&nbsp; ADMINISTRATIVE COORDINATORREPORTING TO:&nbsp; DIRECTOR, UNITED FOR STUDENT SUCCESSDEPARTMENT:&nbsp; UNITED FOR STUDENT SUCCESSPOSITION:&nbsp; HOURLY / NON-EXEMPTPurpose of PositionOrange County United Way (OCUW) is seeking a detail-oriented and mission-driven Administrative Coordinator to support the United for Student Success (U4SS) initiative, a key component of our United4OC 2030 strategy. This initiative aims to increase high school graduation rates to 95% among students from disadvantaged socio-economic backgrounds.The Administrative Coordinator will play a vital role in supporting the U4SS team by providing comprehensive administrative, technical, and programmatic support across a portfolio of educational programs, events, and strategic activities.Key Duties and Responsibilities&nbsp;<ul><li>Program &amp; Initiative Support<ul><li>Assist in the coordination and execution of U4SS programs including Class of 2027 e-Mentorship, Destination Graduation, and Youth Career Connections.</li><li>Support outreach and recruitment efforts for students and volunteers.</li><li>Assist in preparing presentations and reports for internal and external stakeholders.</li><li>Contribute to the development and distribution of marketing collateral and social media content (e.g., Instagram posts and stories).</li></ul></li><li>Administrative Operations<ul><li>Perform general administrative tasks such as filing, scanning, copying, and document preparation.</li><li>Manage office supply inventory and procurement processes.</li><li>Maintain accurate records and partner lists using database management systems.</li><li>Provide support to external vendors and contractors as needed.</li></ul></li><li>Data &amp; Reporting<ul><li>Maintain systems for tracking, collecting, analyzing, and reporting program data.</li><li>Support performance-based outcome reporting and evaluation efforts.</li></ul></li><li>Event &amp; Meeting Coordination<ul><li>Organize and facilitate meetings, trainings, workshops, and community events.</li><li>Support coordination of the U4SS Leadership Council, committees, and other strategic groups.</li><li>Cross-Departmental Collaboration</li><li>Collaborate with internal departments to strengthen employer/donor pipelines for work-based learning.</li><li>Assist in capacity-building efforts including training, strategic planning, and advocacy initiatives.</li></ul></li><li>Other Duties<ul><li>Participate in organization-wide activities and initiatives.</li><li>Perform additional responsibilities as assigned.</li></ul></li></ul>Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in education, psychology, sociology, human services, business administration, communications, or a related field.</li><li>1–2 years of administrative experience in an office or nonprofit setting preferred.</li><li>Strong written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite (Word, Outlook, Excel, Teams), Zoom, and database systems.</li><li>Experience with social media platforms and content creation.</li><li>Equity-minded approach with a commitment to inclusive practices.</li><li>Knowledge of program development, implementation, and evaluation, especially in educational settings.</li><li>Event planning experience is a plus.</li><li>Ability to manage multiple projects and priorities effectively.</li><li>Familiarity with OCUW’s United for Student Success programming and the communities served is highly desirable.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market $24– $28 per hour. Competitive benefits.</li></ul>Core Competencies<ul><li>Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.</li><li>Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.</li><li>Oral Communication&nbsp;- Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.</li><li>Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.</li><li>Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.</li><li>Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.</li><li>Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.</li></ul>Company StandardsAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations. Willing to embrace change and new technologies. Commitment to the values and mission of Orange County United Way.Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 25 pounds.Send Cover Letter and Resume To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;

Administrative Coordinator

Position Summary:&nbsp;The Resource Development (RD) Assistant will primarily provide a leadership role in the management of the donor stewardship journey in order to achieve individual, department and company goals. Additionally, the RD Assistant will provide support to the Director of Resource Development in all areas related to implementing and supporting the fundraising initiatives and goals for United Way.&nbsp; United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven, and brand-steward.
Duties and Responsibilities:
Drives Revenue &amp; Impact
<ul><li>Resident expert on customer relationship management system communications platform.</li>
<li>Run reports as requested on behalf of the Director of Resource Development which will enhance knowledge of donor base for effective communications.</li>
<li>Manage and maintain global accounts where engagement is requested (but presentations are not permissible) to encourage business support and achieve United Way goals.</li>
<li>Utilize CRM to review accounts and to process pledge transactions with a high level accuracy and speed.</li>
<li>Identify and write up adjustments to donor accounts as needed.</li>
<li>Maintain an organized filing system of donor pledge cards and payment documentation.</li>
</ul>Strategic Relationship Building
<ul><li>Responsible for carrying out all phases of the communication plan with donors for enhanced stewardship.</li>
<li>Through timely communications is able to connect donors’ and prospects’ areas of interest directly to United Way’s work and inspire commitment and support for United Way.</li>
<li>Utilizing our CRM/communications platform, practice effective stewardship by thanking donors, informing them about the impact of their gifts, and keeping them apprised of progress on Community Impact work.</li>
<li>Work effectively with other departments to achieve United Way goals and communicate to various stakeholders.</li>
</ul>Effective &amp; Engaging Communicator
<ul><li>Excellent written and oral communication skills to effectively present the United Way message to businesses, employees, and the community.</li>
<li>Provide excellent customer service and problem resolution to both internal and external constituents.</li>
</ul>Embracing &amp; Managing Change
<ul><li>Effectively work with the Director of Resource Development, UW Board members, and Campaign Cabinet to implement new and creative strategies for workplace campaigns to support United Way goals.</li>
<li>Work with UW, the Resource Development Team and Community Impact Team to engage donors as volunteers through effective communications as part of the stewardship journey.</li>
</ul>Entrepreneurial &amp; Innovative
<ul><li>Collaborate with the local community to meet organizational goals through special events (including but not limited to race parking) and affinity groups (including but not limited to Power of the Purse events.)</li>
</ul>This job description reflects the general duties assigned to the Resource Development Assistant, however, other duties may be assigned based upon needs that may arise within the organization and fall within the scope of the Resource Development Department. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Qualifications:
<ul><li>High School Diploma or equivalent required.</li>
<li>1 - 3 years of experience in database management, preferably in a non-profit organization.</li>
<li>Associate degree in business, accounting or database management an advantage.</li>
<li>Excellent computer and data entry skills.</li>
<li>Proficient with Microsoft Office products including Word, Excel, PowerPoint</li>
<li>Team player with the ability to work with AUW senior management to achieve organizational goals.</li>
<li>Detail oriented with strong organizational and project management skills.</li>
<li>Strong verbal and written communication skills, including public speaking and presentation skills.</li>
<li>High degree of professional integrity to deal ethically with confidential information.</li>
<li>Ability to work under minimal supervision.</li>
<li>Possess a valid driver’s license and have use of insured motor vehicle.</li>
</ul>Working Conditions &amp; Physical Requirements:
Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

6 Jobs in Irvine, CA, USA