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Purpose of Position:&nbsp;The Crisis &amp; 988 Specialist responds to contacts on the 988 Suicide and Crisis Lifeline&nbsp;via phone, chat, and text. This role involves providing immediate emotional support, crisis intervention, suicide risk assessment, and connection to ongoing care via phone. Crisis Specialists use reflective listening, motivational interviewing, and cultural humility to understand each person’s unique circumstances, identify needs, offer relevant resources, and ensure follow-up when appropriate. All work is performed in alignment with 988 guidelines, United Way policies, and best practices for crisis services.We are currently looking to fill two remote part-time positions:2nd&nbsp;Shift (24hr) - Sat-Sun &amp; Tue, 3pm-12am3rd&nbsp;Shift (16hr) - Sat &amp; Mon, 11p-8aKey Responsibilities &amp; Essential Functions1. Crisis Intervention &amp; Support<ul><li>Provide high-quality, confidential support via phone, chat, text, and email.</li><li>Assess risk, develop collaborative safety plans, and intervene in crisis situations.</li><li>Engage emergency services when necessary in accordance with 988 protocols.</li><li>Maintain a compassionate, non-judgmental, and culturally sensitive approach with all contacts.</li><li>Conduct follow-ups for designated at-risk individuals to assess outcomes and offer continued support.</li></ul>2. Resource Connection &amp; Referral<ul><li>Identify and match individuals to appropriate community resources.</li><li>Clearly communicate resource details so individuals can make informed choices.</li><li>Use approved databases and maintain up-to-date knowledge of available services.</li><li>Track referral outcomes in accordance with policy.</li></ul>3. Documentation &amp; Compliance<ul><li>Complete accurate, timely, and thorough documentation for all interactions.</li><li>Adhere to 988 training standards, agency procedures, and confidentiality laws.</li><li>Maintain required certifications, including VIBRANT and Inform USA, within established timelines.</li></ul>4. Professional Communication &amp; Team Collaboration<ul><li>Maintain active communication via Microsoft Teams and Outlook during shifts.</li><li>Respond promptly to messages from supervisors and team members.</li><li>Participate in team meetings, supervision, and professional development activities.</li><li>Contribute to a supportive and inclusive team culture consistent with United Way values.</li></ul>5. Technical Proficiency<ul><li>Operate contact center software, Microsoft Office, and client record systems efficiently.</li><li>Troubleshoot basic technical issues independently.</li><li>Meet or exceed performance metrics related to response time, quality, and customer service.</li></ul>6. Scheduling &amp; Availability<ul><li>Be logged in and ready to take contacts at the start of each shift.</li><li>Adhere to scheduled breaks and lunches; request changes when necessary.</li><li>Work evenings, overnights, weekends, and holidays as required by the 24/7 operation.</li></ul>7. Organizational &amp; Community Engagement<ul><li>Represent United Way professionally with community partners and stakeholders.</li><li>Promote and uphold United Way’s mission, vision, and values in all interactions.</li><li>Actively support a culture of inclusion, diversity, equity, and belonging.</li></ul><ul><li>Skills &amp; Abilities:</li><li>Strong active listening, communication, and interpersonal skills.</li><li>Ability to conduct approved suicide risk assessments.</li><li>Comfort working with individuals in emotional distress, including those experiencing suicidal thoughts.</li><li>Ability to remain calm, empathetic, and effective in emotionally intense situations.</li><li>Proficiency in web-based platforms, chat/text systems, Microsoft Office, and client record management systems.</li><li>Adaptability to change and self-direction in problem-solving.</li><li>Ability to work effectively with individuals from diverse social, cultural, and economic backgrounds.</li><li>Strong organizational skills and attention to detail.</li></ul>Requirements:Training Schedule Requirement: To ensure a successful onboarding experience, new hires must be available for full-time training&nbsp;during the first two weeks of employment. Training will be conducted Monday through Friday from 10:00 AM to 6:30 PM, and 40 hours of availability per week is required&nbsp;during this period.&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ongoing Meeting Requirements: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; To support ongoing learning, collaboration, and performance development, the following &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; meetings are required as part of this role:<ul><li>Weekly Group Supervision:&nbsp;One-hour session, either Wednesdays at 2:00 PM&nbsp;or Fridays at 4:00 PM&nbsp;</li><li>Weekly Team Meeting:&nbsp;One-hour meeting Thursdays at 4:30 PM</li><li>Monthly 1:1 Supervision:&nbsp;One-hour meeting scheduled individually during business hours</li></ul>Other Requirements:<ul><li>Successful completion and maintenance of a Level 2 background check.</li><li>Successful completion of required trainings, including VIBRANT and Inform USA certifications.</li><li>Must be able to work various shifts in a 24/7/365 operation, including evenings, overnights, weekends, and holidays.</li><li>For remote work eligibility: must have a private, secure workspace and stable internet connection.</li><li>Valid driver’s license and current auto insurance required for any UWNEFL business travel.</li><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Education: High school diploma or GED required.</li><li>Bachelor’s degree in social work, sociology, psychology, or related field preferred.</li><li>Experience: Minimum one year in human services, social work, or customer service required.</li><li>Experience in crisis intervention, suicide prevention, or behavioral health preferred.</li><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Proficiency in oral and written communication skills&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li></ul><ul><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist 

Position Description 

Position Title: United Way 211 Clinic Resource Navigator 

Supervisor: United Way Director 211 

Classification: Full time Hourly non-exempt 

Wage: $19.23 starting hourly rate 

Send Cover Letter and Resume to Keila Santiago <a href="mailto:keila@unitedwaylee.org" target="_blank">keila@unitedwaylee.org</a> 

Deadline for Applications: August 29, 2025 
 
ABOUT UNITED WAY OF LEE, HENDRY, and GLADES 
United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to 
improving the quality of life for all people in our community. This is accomplished through 
fundraising, fund distribution (90+ partners), community building, volunteer advancement, and 
information and referral. UWLHG is a $16 million nonprofit social services organization, with 
75+employees in eight locations with the main campus being located at 7273 Concourse Drive, 
Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives 
local, state, and federal grants. 
 

Job Summary 
 
The Clinic Resource Navigator is the direct liaison between the patients of the Lee Health 
Community Clinic and United Way 211 Information and Referral service which assists people 
seeking information and help from health and human service programs. It is the 
responsibility of the Clinic Resource Navigator to work with those in need of services to 
ensure that they receive prompt and accurate information regarding human services. This 
communication will often require problem solving and follow-up services. 

 
Key Responsibilities/Essential Functions 

 
The major responsibilities of this position include, but are not limited to: 
 

 • Assimilate into clinic process to provide information and resources to patients visiting the 
clinic setting to help with human services needs. 

 • Educate clinic staff on resources available to clinic staff on resources available to clinic 
patients through 211 Navigator. 

 • Educate patients on available community resources and how to access those resources. 
 • Assist clinic patients in accessing resources as needed (through warm transfers, 

assistance with making phone calls, reaching out to resources/agencies directly on clinic 
patients’ behalf. 

 • Assist/screen clients applying for various programs including Affordable Healthcare, 
Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and 
Food Stamps. 

 • Conduct comprehensive needs and service assessments via in-person, telephone, 
email, or IM/Chat. 

<a href="mailto:keila@unitedwaylee.org" target="_blank">mailto:keila@unitedwaylee.org</a>

 • Coordinate with the Primary Care Providers, Case Managers, Financial Counselors, 
and other clinic staff to assist in complex health and social service needs. 

 • Assists clients and agencies with problem solving to arrive at helpful solutions. Types of 
calls will include basic needs, mental health (possible suicide threats), homelessness and 
medical requests. 

 • Some travel required. 
 

Other Duties 

 • Please note this job description is not designed to cover or contain a comprehensive listing 

of activities, duties or responsibilities that are required of the employee for this job. Duties, 

responsibilities, and activities may change at any time with or without notice. Other duties 

as assigned. 

Education/Requirements 

 • Four-year degree in Human Service-related field preferred or two-year degree with 
equivalent experience. Direct experience may be substituted for education as 
appropriate. 

 • Strong organizational skills, critical thinking, and problem-solving abilities. 

 • Effective communication skills, including written, verbal, and interpersonal 
communication. 

 • Ability to work independently, as well as in a team-oriented environment. 

 • Ability to handle multiple responsibilities in stressful situations. 

 • Ability to establish and maintain positive and diverse working relationships. 

 • Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, 
and Outlook. 

 • A knowledge of community resources and services in Southwest Florida is preferred. 

 
Direct Reports - None 

 
Physical Requirements &amp; Working Conditions 

 
Physical Demands: The physical demands described here are representative of those that must 
be met by an employee to successfully perform the essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions. 
While performing the duties of this job, the employee is regularly required to sit, talk, and/or 
hear. The employee is frequently required to use finger and hand motion and occasionally to 
stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move 
up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be 
additional physical requirements associated with department meetings/events. Specific vision 
abilities required by this job include close vision, distance vision, depth perception and ability 
to adjust focus. 


Requires talking, hearing, and visual acuity sufficient to perform these major functions. 
Occasionally, the work of this position is spent at offsite meetings, or event locations within 
Lee, Hendry, or Glades County. 

 
Licenses- Valid Florida Driver’s License. 
 

Work Environment: The work environment characteristics described here are representative of 
those an employee encounters while performing essential functions of this job. Reasonable 
accommodations may be made to enable individuals with disabilities to perform the essential 
functions. This job operates in a professional office environment, including occasional off-site 
venues, and outside event areas in various weather conditions. This role routinely uses 
standard office equipment such as computers, phones, and photocopiers. 
This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 
5:00p.m. Some evening and weekend hours may be required as job duties demand. 
United Way is an equal employment opportunity employer and does not discriminate against 
any person because of race, color, creed, religion, sex, national origin, disability age, genetic 
information or any other characteristic protected by law. This nondiscrimination policy extends 
to all terms, conditions, participation in all company-sponsored activities, and all employment 
actions. United Way will make reasonable accommodations for qualified individuals with 
known disabilities unless doing so would result in undue hardship. 

Terms of employment are subject to satisfactory negative drug testing as part of our drug-free 
workplace program. Level II background screening will be conducted because of the nature of the 
position. Applicants may be asked to take an online skill assessment. 

 
Additional Information: 

 • Opportunity to work with smart, passionate, and enthusiastic team members and 

volunteers, diverse staff, and other constituents. 

 • Culture of high-performance expectations and accountability. 

 • Exciting and challenging work. 

 • Opportunity to help solve the community’s toughest problems. 

 • Competitive pay that is commensurate with demonstrated successful performance 

and experience. 

 • Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued Sick 

Leave and Vacation.

United Way of Lee, Hendry, Glades

Clinic Resource Navigator

POSITION SUMMARY Provide comprehensive administrative and operational support to the Individual Development team, including implementation of an annual fundraising drive, solicitation volunteer coordination, data management, and departmental communications. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Assist with the launch of HFUW’s annual fundraising drive that will support donor retention, renewal, and acquisition of individual donors.</li><li>Support the recruitment and coordination of solicitation volunteers to meet program and participation goals, ensuring timely engagement, clear communication, accurate tracking, and fulfillment of administrative requirements.</li><li>Administer the Individual Development’s prospecting process in partnership with the Technology team to ensure accurate data management, tracking, and identification of giving opportunities.</li><li>Update and maintain the Customer Relationship Management (CRM) system.</li><li>Assist with providing detailed reporting on individual solicitation outputs and outcomes.</li><li>Handle administrative tasks for the Individual Development team mailings, including editing, printing, assembling, and coordination.</li><li>Answer and coordinate inbound communications related to the Development and External Relations team.</li><li>Support the departments’ onsite and offsite events and meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).</li><li>Work with the Donor Relations team to ensure timely recognition of donor gifts, to maximize revenue, and enhance donor loyalty.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Collaborate with other departments to ensure consistent brand representation.</li><li>Process vendor payment and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.</li><li>Research, order, and track department inventory and supplies.</li><li>Provide back-up support to the Development and External Relations team.</li><li>Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>One year of experience in administration and annual fund or development preferred.&nbsp;</li><li>Fundraising, volunteer management, social services, fundraising, or sales experience preferred.</li><li>Ability to engage C-Suite donors and prospects while building and maintaining relationships.</li><li>Public speaking skills with the ability to confidently address large groups preferred.</li><li>Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.</li><li>Fundraising CRM database experience preferred.</li><li>Customer service skills and experience required.</li><li>&nbsp;Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>Strong proofreading skills required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally bending, stooping, or kneeling.</li><li>Occasionally lifting and moving items weighing up to approximately 30 pounds.</li><li>Occasionally ascending or descending stairs, ramps, and the like.</li><li>Occasionally traveling to the office or offsite location.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Occasionally working in an outdoor environment with high or low temperatures.</li><li>Occasional early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

 Coordinator, Development

United Way of the Big Bend (UWBB) is seeking a Grant Writer who will be responsible for managing and expanding the grant funding development efforts that support advancing the United Way of the Big Bend mission.&nbsp; Primary responsibilities include researching grant opportunities, writing proposals, managing timelines, and ensuring that budget and grant reporting requirements are met.&nbsp;&nbsp;&nbsp;&nbsp;
&nbsp;UWBB serves eight counties in the Big Bend area with the mission to raise awareness, mobilize resources and find collaborative, targeted solutions for our community’s most vital concerns.&nbsp; We lead the communities we serve by engaging and connecting with others who share our commitment to help our neighbors, friends and colleagues who are living in poverty and/or struggling to make ends meet.
Schedule:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-time&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Tallahassee, FL
Key Responsibilities:
<ul><li>Work with leadership to develop and implement an annual grants strategy to secure new and maintain renewable grant funding</li>
<li>Research and identify grant opportunities that align with UWBB’s mission, initiatives and impact programs</li>
<li>Conduct the full range of activities required to prepare and submit timely and compelling grant proposals/applications</li>
<li>Perform continuous grant oversight, monitoring, reporting and compliance</li>
<li>Work with Finance Team to track and report annual grant revenue on a timely basis</li>
<li>Assist Finance Team with grant financial reporting as needed for audit inquiries</li>
<li>Work closely with Community Impact staff to ensure the collection of relevant outcome data and development and measurement of performance objectives</li>
<li>Serve as primary contact for all grantors</li>
<li>Coordinate with Communications team to ensure proper recognition of grantors as applicable</li>
</ul>Applicants should:
<ul><li>Be familiar with grant research techniques, application and management processes</li>
<li>Have highly effective written and verbal communication skills</li>
<li>Have strong organizational skills and attention to detail</li>
<li>Excel at multi-tasking, meeting overlapping deadlines and deliverables</li>
<li>Be able to collaborate effectively within and outside of the organization</li>
<li>Work well both independently and as a member of team</li>
</ul>Education, Experience and Key Qualifications:
<ul><li>Bachelor’s degree in relevant field preferred or equivalent experience&nbsp;&nbsp;</li>
<li>Minimum of two years of experience in grant writing, management and reporting</li>
<li>Experience with state and federal grant application and management preferred</li>
<li>Knowledge of program evaluation methodologies and outcome measurement practices a plus</li>
<li>Experience developing and monitoring budgets a plus</li>
<li>Proficient in Microsoft Office Suite</li>
<li>Access to reliable transportation, proof of insurance, and a valid driver’s license</li>
</ul>Work Environment:
<ul><li>Workplace culture that is family-oriented and supports teamwork and collaboration</li>
<li>Professional office setting – in-office position</li>
<li>Occasional travel within UWBB neighboring county footprint</li>
<li>Work Week:&nbsp; M-R 8:30 a.m.– 5:30 p.m., F 8:30 am-12:00 pm with some early morning, evening and weekend hours during peak times</li>
<li>Physical demands:&nbsp; Sitting or standing for extended periods of time, bending, occasional lifting, regularly moving throughout the building between floors</li>
<li>Regular use of standard office equipment</li>
</ul>Excellent Benefits:&nbsp; Health, life and LTD Insurance, retirement plan, vacation and sick leave, holiday time, half-day Fridays and one remote workday per week.
Qualified candidates should send a cover letter and resume to <a href="mailto:unitedway@uwbb.org" target="_blank">unitedway@uwbb.org</a> by February 23, 2024.&nbsp; &nbsp;
EOE/Protected Veterans/Disabled/Drug Free
The above declarations are not intended to be an “all-inclusive” list of the duties and responsibilities of the job described nor are they intended to be such a listing of the skills and abilities required to do the job.&nbsp; Rather, they are intended only to describe the general nature of the job.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

United Way of the Big Bend Inc

United Way of the Big Bend

Grant Writer

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

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