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POSITION SUMMARY Supervise 211 and Crisis Services Specialists and provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment.&nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Constantly monitor incoming contacts (calls, chats, texts, and emails) and Specialists’ interactions for timely response, intervention, and quality service.</li><li>Provide technical support to Specialists and address any issues and outages.</li><li>Constantly answer inbound chat, text, and email client contacts and complete outbound crisis/suicide follow ups calls.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with Specialists and contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients when appropriate and assist Specialists in understanding when advocacy is needed.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Assist Specialists by conducting interventions with contacts in imminent safety risk situations.</li><li>Initiates debrief meetings with Specialists following challenging contacts (suicide, homicide, child abuse, human trafficking, domestic violence, etc.) to review protocols used, provide feedback and coaching, and ensure personal self-care techniques are used, as necessary.</li><li>Accurately document all meetings with direct reports on a regular basis to ensure effective communication, coaching, and professional development, and conduct formal performance reviews. &nbsp;</li><li>Collaborate with Managers or Directors to address performance concerns and departmental processes to enhance quality assurance outcomes.</li><li>Occasionally answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral calls when needed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Be available in times of emergency and/or disasters.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Be able to attend all required in-person and virtual meetings.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Inform USA CRS or CRS-DC certification preferred.</li><li>CIRS or Crisis Worker certification preferred.</li><li>Two years in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>One year of supervisory or coaching experience preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client and staff needs and show sensitivity to issues.</li><li>Excellent organizational skills with the ability to quickly adapt to a changing call volume while maintaining standards of high quality required.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Judgment - Ability to use sound judgement.&nbsp; Initiative - Ability to take initiative.&nbsp; Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. &nbsp; Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Supervisor

POSITION SUMMARY Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s TECHquity program. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Oversee the day-to-day operations of all programmatic areas under the position’s scope.</li><li>Develop content expertise on all programmatic areas under the position’s scope.</li><li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope.</li><li>Identify, develop, and implement programs that align with and advance the collective vision of the TECHquity initiative.</li><li>Develop and provide training on all programmatic areas under the position’s scope.</li><li>Constantly monitor and provide leadership and support to direct reports.</li><li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development.</li><li>Ensure that the team maintains detailed, accurate and timely records.</li><li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.</li><li>Develop and maintain existing partnerships with key stakeholders.</li><li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li><li>Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals.</li><li>Collect participant success stories to highlight program achievements.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Facilitate outreach events to increase knowledge of TECHquity program services.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Three to five years in nonprofit, information technology, program management, or project management preferred.</li><li>Knowledge or ability to assimilate information related to the digital divide.</li><li>Public speaking and presentation experience required.</li><li>Advanced experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable internet connection.</li><li>Must have access to a quiet, confidential workspace.</li><li>Bilingual is a plus.</li></ul>COMPETENCY REQUIREMENTS ​Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Problem Solving - Ability to identify and resolve problems.&nbsp; Planning &amp; Organization - Ability to plan and organize work activities. Leadership - Motivate and inspire others. Conflict Resolution - Encourage open communication to resolve difficult situations. Managing People - Provide direction to subordinates that encourages performance. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Frequently traveling to the office or offsite location.</li><li>Occasional standing for prolonged periods.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.​​​​​​</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Program Manager, TECHquity

Why Choose United Way of Central Florida? Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position Overview We’re looking for a passionate and skilled&nbsp;Master Teacher&nbsp;to supervise and mentor paraprofessional teachers in pre-kindergarten classrooms, ensuring they acquire the skills necessary to deliver high-quality early childhood education. By providing coaching, training, and resources, the Master Teacher will directly impact the development of young learners and elevate the overall standard of childcare education in our community.Key Responsibilities<ul><li>Supervise internships for paraprofessionals in childcare centers, providing guidance and evaluation.</li><li>Support and enhance daily operations of pre-kindergarten classrooms by implementing improvements as needed.</li><li>Deliver training to foster effective teamwork, increasing the percentage of children actively engaged in school readiness activities.</li><li>Provide individualized coaching and resources to improve teaching skills.</li><li>Promote awareness of nationally recognized quality standards for early childhood education (NAEYC).</li><li>Conduct pre- and post-assessments using tools like the Peabody language assessments and share results with parents.</li><li>Collect and analyze data on classroom environments and teacher-child interactions to support ongoing improvements.</li><li>Coordinate events to encourage parent involvement in their child’s education.</li><li>Collaborate with local organizations to enhance early learning quality, reporting findings and progress as required.</li><li>Maintain accurate records and provide regular updates to leadership and partner organizations.</li></ul>What We’re Looking For<ul><li>A flexible schedule, with the ability to travel to childcare sites and attend occasional evening events.</li><li>Strong communication and interpersonal skills, with the ability to train and coach diverse groups.</li><li>Problem-solving abilities to adapt to dynamic classroom needs.</li><li>Familiarity with early childhood education best practices and evaluation tools.</li><li>Proficiency with Microsoft Office (Word, Excel) and database systems.</li></ul>Ideal Candidate Profile<ul><li>Education:&nbsp;Bachelor’s degree in early childhood education, Child Development, or a related field preferred.</li><li>Experience:&nbsp;Pre-kindergarten teaching experience, with at least five years in early childhood education or training roles.</li><li>Demonstrated skills in teaching, mentoring, and management within diverse environments.</li><li>Strong time-management skills and a commitment to fostering excellence in early education.</li></ul>Compensation and Benefits This role offers a starting base annual salary range of $48,000 - $52,000 dependent on experience and qualifications, along with a comprehensive benefits package, including paid time off and holiday pay. It is a full-time position with opportunities for professional development and career growth.Ready to Make an Impact? We are seeking someone to join our team in the January/February 2025 timeframe. If you're a motivated educator who is passionate about shaping the future of early childhood education, we encourage you to apply! Submit your resume to&nbsp;<a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCF At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Master Teacher

Why Join United Way of Central Florida? Imagine a career where your leadership and creativity directly contribute to making a meaningful impact in the community. At United Way of Central Florida (UWCF), we are passionate about driving positive change and building stronger connections with those we serve. Join a dedicated, dynamic team in a supportive environment that offers competitive benefits, meaningful work, and opportunities for personal and professional growth.Position Overview: The Senior Director of Marketing will lead UWCF’s marketing efforts with vision, passion, and creativity. This role is responsible for crafting and executing strategic marketing initiatives to elevate our brand, grow our audience, and amplify our mission’s impact. As a key member of our leadership team, you will combine outstanding communication skills, digital savvy, and exceptional organizational expertise with a deep commitment to our mission. You will also play a key role in driving donor and volunteer engagement, internal messaging, and retention strategies while ensuring marketing efforts align with UWCF’s organizational goals and fundraising objectives.Key Responsibilities:Strategic Leadership:<ul><li>Develop and execute comprehensive, data-driven marketing strategies to support UWCF’s mission and growth goals, with a focus on donor and volunteer acquisition, retention, and engagement.</li><li>Collaborate with the leadership team to integrate marketing strategies into UWCF’s organizational objectives, ensuring alignment with fundraising, volunteer engagement, and community impact initiatives.</li><li>Incorporate event management and theme creation to support organizational storytelling and brand consistency at UWCF-hosted events.</li><li>Stay ahead of emerging marketing trends and technologies to keep UWCF innovative and competitive.</li></ul>Donor &amp; Volunteer Engagement &amp; Storytelling:<ul><li>Create and implement donor- and volunteer-centric campaigns that map their journey and deliver personalized, meaningful engagement experiences.</li><li>Leverage storytelling to highlight UWCF’s impact, building emotional connections with donors, volunteers, and partners.</li><li>Develop and manage internal narrative and messaging strategies to engage staff and volunteers, ensuring alignment with organizational goals and fostering a shared sense of purpose.</li><li>Partner with Resource Development team to enhance messaging and optimize outreach.</li></ul>Event Management &amp; Theme Creation:<ul><li>Oversee the creative development of event themes and related messaging to support key donor events.</li><li>Manage all aspects of marketing event support, ensuring branding consistency and effective promotion to maximize attendance and engagement.</li><li>Align events with UWCF’s storytelling and donor recognition goals to amplify mission impact.</li></ul>Brand Management &amp; Communications:<ul><li>Serve as the steward of UWCF’s brand, ensuring consistency in messaging and visual identity across all platforms.</li><li>Integrate and implement branding recommendations from United Way Worldwide (UWW) and adapt them to fit local needs.</li><li>Lead the creation of compelling content for newsletters, annual reports, press releases, and other communications.</li></ul>Digital Marketing &amp; Analytics:<ul><li>Drive UWCF’s digital marketing efforts, including website optimization, email campaigns, and social media.</li><li>Use analytics to measure the effectiveness of campaigns and guide future strategies, focusing on KPIs such as donor acquisition cost, retention rates, and campaign ROI.</li><li>Lead digital transformation initiatives, ensuring the use of cutting-edge tools like CRM systems (ANDAR) and email automation platforms.</li></ul>Team Leadership:<ul><li>Inspire, mentor, and develop a high-performing marketing team, fostering a culture of collaboration, innovation, and excellence.</li><li>Partner with other departments to ensure cohesive messaging and alignment with organizational goals.</li></ul>Community Partnerships &amp; Advocacy:<ul><li>Cultivate relationships with media outlets, corporate partners, and community stakeholders to amplify UWCF’s reach and build advocacy for its mission.</li><li>Act as a visible representative of UWCF at events, conferences, and public engagements.</li></ul>Budget &amp; Resource Management:<ul><li>Develop and manage the marketing budget to ensure efficient use of resources while maximizing impact.</li><li>Oversee the production and distribution of all marketing materials, ensuring consistency with the UWCF brand.</li></ul>Qualifications &amp; Skills:Experience:<ul><li>7+ years of progressive marketing experience, including at least 3 years in a leadership role.</li><li>Proven track record in developing donor-centric campaigns and achieving measurable results.</li><li>Experience in event management and theme creation to drive community engagement.</li><li>Nonprofit experience strongly preferred.</li></ul>Skills:<ul><li>Exceptional written and verbal communication skills, with a talent for storytelling and messaging.</li><li>Strategic thinker with a creative mindset and a data-driven approach.</li><li>Proficiency in digital marketing tools and technologies, including CRM systems, analytics platforms, and email automation tools.</li><li>Strong project management and multitasking abilities.</li><li>High emotional intelligence and interpersonal skills, with the ability to inspire and lead a team.</li></ul>Education:<ul><li>Bachelor’s degree in Marketing, Communications, Business, or a related field (Master’s degree preferred).</li></ul>Compensation &amp; Benefits:<ul><li>Salary Range: $85,000–$95,000 annually, commensurate with experience.</li><li>Benefits: Comprehensive benefits package, including paid time off and professional development opportunities.</li></ul>Join Our Team: If you are a strategic, innovative marketing leader passionate about making an impact, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> to take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCF: At UWCF, we believe diversity fosters a healthier and more innovative environment. We are proud to be an Equal Employment Opportunity employer and provide equal opportunities to all qualified applicants, regardless of race, color, religion, sex, age, national origin, disability status, veteran status, sexual orientation, gender identity, or any other legally protected characteristic.&nbsp; UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Sr. Director, Marketing

POSITION SUMMARY Partner with leadership to research, secure, and manage grants, ensure compliance, and meet funding goals while supporting submissions, monitoring, and capacity-building efforts. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Partner with the Director of Grants Administration and other leadership to set measurable goals for grants and contracts to facilitate revenue forecasting.</li><li>Develop innovative strategies to secure grants and cultivate relationships, including government entities, corporations, and foundations.</li><li>Maintain and update a comprehensive prospect spreadsheet of targeted funding sources and opportunities by conducting thorough research using the grant search subscription and additional resources.</li><li>Manage grant prospects and contracts, including preparation of monthly reports.</li><li>Support the Quality Assurance Committee meetings (scheduling meetings, managing attendance, preparing materials, and contributing to meeting notes).</li><li>Gather and analyze grant reporting data to evaluate outcomes, identify trends, and provide recommendations to ensure grant objectives are met and funds are efficiently utilized.</li><li>Train on program grant development procedures to ensure processes are consistently utilized throughout the organization.</li><li>Process the intake of sponsorship requests.</li><li>Manage the entire grant submission process, including research, compiling materials, gathering support letters, and collaborating cross-functionally to ensure successful applications.</li><li>Review contracts for deliverables and report schedules, update the compliance calendar, and ensure timely submission of required documents.</li><li>Implement and maintain policies and procedures for Grants Administration to ensure overall HFUW operational excellence.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Collaborate with other departments to ensure consistent brand representation.</li><li>Support timely recording and recognition of grant awards.</li><li>Support capacity building for pass-through grant providers, ensuring compliance with deliverables, reporting, technical assistance, and training.</li><li>Coordinate grant monitoring requests from funders and assist in facilitating monitoring visits.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Provide back-up support to Grants Administration team.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Three to five years of experience in non-profit, fundraising, or grant writing experience required. Strong networking skills with diverse stakeholders preferred.</li><li>Intermediate experience with Microsoft Office required.</li><li>Database experience preferred.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Strong proofreading skills required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Judgment - Ability to use sound judgement.&nbsp; Initiative - Ability to take initiative.&nbsp; Teamwork - Ability to work in a team environment. Problem Solving - Ability to identify and resolve problems.&nbsp; Planning &amp; Organization - Ability to plan and organize work activities. ​This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally traveling to the office or offsite location.</li><li>Occasionally lifting and moving of items weighing up to approximately 20 pounds.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Occasional early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Manager, Grants

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

6 Jobs in Highland City, FL, USA