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Job Title: Expanded Learning Manager Department: Community Partnership Schools Reports To: Director, Community Partnership Schools Classification: Full Time – Non-Exempt Salary Range: $42,000 - $46,000 Location: Lee, Hendry, and Glades Counties Application Deadline: July 25, 2025 – 5PM Submit Cover Letter and Resume: Pathrience’ Shaw – <a href="mailto:PShaw@UnitedWayLee.org" target="_blank">PShaw@UnitedWayLee.org</a> ABOUT UNITED WAY OF LEE, HENDRY, and GLADES United Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $20 million nonprofit social services organization, with 75+employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants. Job Summary: Assist the Community Partnership School Director with administrative tasks, including correspondence, scheduling, and database management. Support the entire grant process, encompassing monitoring, financial tracking, and agency oversight. Develop and manage expanded learning and enrichment programs, working closely with partner agencies to build relationships, implement programming, and ensure program effectiveness. Essential Functions: 1. Coordinate with partner agencies providing programs, services, and/or resources at the Community Partnership School. 2. Manage scheduling of meetings, appointments, and other school functions for the Community Partnership Schools team. 3. Implement and oversee expanded learning opportunities at the Community Partnership School. 4. Research and implement best practices for educational and social-emotional support. 5. Track data and manage deliverables to meet funding requirements, as set forth by grant funders. United Way of Lee, Hendry, Glades, and Okeechobee 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 <a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a> 6. Collaborate with key core partners of the Community Partnership Schools program, including the University of Central Florida, the School District of Lee County, Florida Gulf Coast University, and Lee Health. 7. Participate in training and site visits related to Community Partnership School development. 8. Coordinate, facilitate, and participate in Community Partnership School’s cabinet, council, and team meetings. 9. Engage in community outreach events to promote the Community Partnership Schools program. 10. Act as a liaison to the network of United Way agencies to identify potential programs and partners. 11. Prepare and monitor monthly reports due to the University of Central Florida, other funders, and partners. 12. Complete, pass, and maintain training and certifications. 13. Maintain and update the relevant databases in DaySmart, Outlook, spreadsheets, VisionLind, Andar, Galaxy, Learning Circle, and any other tracking mechanisms. 14. Work with multiple departments to achieve individual and departmental goals. 15. Assist the Community Partnership School team with goal achievement. Direct Reports: None Other Duties: This job description outlines the core responsibilities and expectations for this role; however, it is not an exhaustive list of all duties and tasks. Employees may be assigned additional responsibilities that align with organizational needs, departmental objectives, and their skills. These duties may evolve over time to support business goals, and adjustments may be made with or without prior notice. Supervisory Responsibilities: Responsible for supervising Community Partnership Schools interns and expanded learning volunteers. Qualifications: The following requirements are representative of the knowledge, skill, and/or ability required to satisfactorily perform the essential job duties. Knowledge of Relationship Building, Community Relations, and Project Implementation and Management. Interpersonal Skills: Excellent active listening, and interpersonal skills required. Strong problem solving, critical thinking, prioritization and judgment skills required. Business writing skills are necessary. Strong administrative and operational skills essential. Language Skills: Ability to write reports and business correspondence. Ability to present information to and respond to questions from groups of diverse organizational employees, managers, and senior level high profile decision makers. Computer Skills: Requires knowledge of MS office software and database programs. Presentations Skills: Public speaking may be required.Licenses: Valid Florida Driver’s License with a driving record that meets our insurance guidelines. Other Skills: Problem solving capabilities and cultural diversity skills. The ability to handle confidential information appropriately. Education and/or Experience: Minimum of bachelor’s degree or comparable work experience. A minimum of two years of experience in a school or community setting. Customer service and social service experience preferred. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus. Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers. &nbsp;This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand. United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship. &nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment. Additional Information: • Opportunity to work with smart, passionate, and enthusiastic team members and volunteers. • Working with diverse staff and other constituents • Culture of high-performance expectations and accountability • Exciting and challenging work • Opportunity to help solve the community’s toughest problems. • Competitive pay that is commensurate with demonstrated successful performance and experience • Paid Health and Dental Insurance for employee, 401K, and monthly accrued vacation and sick leaveUnited Way of Lee, Hendry, Glades, and Okeechobee 7273 Concourse Drive | Fort Myers, FL 33908 | 239.433.2000 <a href="http://www.UnitedWayLee.org" target="_blank">www.UnitedWayLee.org</a>

United Way of Lee, Hendry, Glades

Expanded Learning Manager

UNITED WAY OF SOUTH HAMPTON ROADS 
 

Title: Manager, Financial Stability 
Department: Community Impact 
Reports To: Associate Vice President, Thriving &amp; Resilient Families 
Date Created: February 2025 

 
 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing 
good, join the United Way team. 
 
Objectives &amp; Expectations 
United Way improves lives by mobilizing the caring power of communities to advance the common good 
to help all residents thrive and live the best version of themselves. We all benefit when a child succeeds 
in school, when someone finds a job that sustains a family, or when more people get quality, affordable 
healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our current 
agenda centered around financial stability, education, and health initiatives while remaining responsive to 
community needs with flexibility to respond to critical needs and crises. As our community recovers from 
one of the deadliest pandemics in our country’s history, United Way will play a pivotal role in helping 
residents from under-resourced communities and the ALICE population (Asset Limited, Income 
Constrained, Employed) move towards self-sufficiency. 
 
Serving as a backbone for our community, United Way will work closely with nonprofit and other partner 
agencies to provide enhanced job training, improved housing opportunities, access to healthcare 
programs and wrap-around services for ALICE households on their journey to self-sufficiency. The 
Manager of Thriving Families works closely with the Program Directors and Managers on the Community 
Impact Team to lead a team of case managers and coordinators and ensure accurate reporting of 
performance on agreed-upon benchmarks. 
 
Commitment to equity, diversity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and 
progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 
have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
 
 
 


 
 
Cultural Competence: The Manager, Financial Stability adapts a lens of cultural competency that 
conveys empathy, support, and an understanding of the people they work with both internally and 
externally, engage with, and the people they serve. This competency helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 
respectfully engage with people regardless of background. 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 
UWSHR team. For complete details that include attributes and behaviors please see the United Way 
Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives 
and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and 
can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and 
results of the organization, and thus, the greater network. 

 
Key Accountabilities include the following: 
 
1. Maintain oversight of Thriving &amp; Resilient Families caseload management/care coordination of 

Program Eligibility Specialists to ensure participants receive services that adhere to core program 
principles and eligibility. 

2. Provide leadership and support to direct reports including performance evaluation, career 
development, and guidance in their work 

3. Oversight of electronic record-keeping activities in accordance with best practices and program 
policies 

4. Work cross-functionally with Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community 
utilizing various media. 

5. Provide optimum support to program staff by remaining aware of departmental goals, facilitating 
ongoing communication, keeping meeting minutes, and organizing priorities to meet deadlines 

6. Coordinate schedule, coordinate and arrange meetings, prepare agendas and reserve and 
prepare facilities as needed for overall coordination and of departmental program(s). 

7. Management of record keeping maintaining organizational policies 
8. Participate in training and ongoing professional development in Mobility Mentoring 

 
Essential Duties and Responsibilities include the following: 

 
 
Administrative &amp; Financial: 
 • Serve as a key member of the departmental team by supporting the program framework, 

strategies, and implementation 
 


 • Provide optimum support to departmental staff by remaining aware of related goals, providing 
ongoing communication, and organizing priorities to meet deadlines 
Support Associate Vice President (AVP) with managing Aspire and Strive program budget and 
LPA expenses including submitting invoices for payment and maintaining records of expenses. 
This is done in collaboration with the Director of Women United 

 • Facilitate monthly and quarterly impact meetings with LPA’s to review upcoming events, success 
of programming, reporting, and budgets for Aspire and Strive 

 • Purchase incentive cards and process all incentives and requests as applicable for related 
programs 

 
Data Quality &amp; Reporting 
 • Oversee the tracking of demographic information of participants and data regarding assessment, 

goal setting, goal achievement, and referrals 
 • Collaborate with Data &amp; Community Investments Department to support data collection and data 

analysis for Aspire and Strive 
 • Support preparation of grant reports as needed in collaboration with AVP 

 
Care Coordination/Case Management 
 • Provide direct supervision of Program Eligibility Specialists 
 • Monitor documentation to ensure the timely flow of referral activities to meet program goals and 

objectives 
 • Provide input, training, and support to other program team members in an effort to prioritize 

quality 
 • Ability to provide direct support to Program Eligibility Specialists for participants in the case of staff 

absence or vacancy 
 • Assist in special projects and participate in events as assigned. 


Community Collaboration 
 • Represent UWSHR at external events and ensure collaborative community relationships, as 

needed. 
 • Maintain a working knowledge of significant developments and trends related to family stability 

both inside and outside the United Way network. 
 
 • Other duties as assigned 

 
Key Skills Requirements 

 • Bachelor’s degree in Human Services or a closely related field or equivalent work experience 
 • 2-3 years of experience in human services programs requiring direct client interactions required 
 • Must be customer focused, data-driven, organized, and results oriented 
 • Knowledge of best practices in human services and of systems addressing the needs of the 

ALICE population, low-income, Military, and Health in communities 
 • Experience working as an advocate for vulnerable populations 
 • Self-starter with a strong sense of urgency 
 


 
 
 
 • Highly organized and disciplined with the ability to communicate in both technical and non-

technical terms 
 • Excellent written and oral communication skills 
 • Proficient with MS Outlook, Word, Excel 
 • Strong attention to detail orientation and self-organized 

 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 
 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry, 

push, pull or otherwise move objects 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 

terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant odors, 
and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 
exposed to a variety of weather conditions 

 • Current driver’s license, auto insurance and acceptable driving record 
 

 
Interested? Please send your cover letter and resume to <a href="mailto:recruiting@unitedwayshr.org" target="_blank">recruiting@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

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<h2>Purpose of Position:</h2>The Volunteer Coordinator position is responsible for leading the recruitment, placement, training, and retention of volunteers in support of the Volunteer Income Tax Assistance (VITA) program. This position plays a critical role in advancing the mission of United Way and the RealSense program by ensuring that all volunteer activities are aligned with IRS regulations, organizational goals, and community needs. The ideal candidate will bring strong organizational, communication, and community engagement skills, along with a passion for volunteerism and financial stability efforts.&nbsp;Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment and retention of VITA volunteers.</li><li>Develop and implement grassroots recruitment strategies, engaging community partners and other local organizations.</li><li>Design and manage the full volunteer program lifecycle to ensure a high-quality volunteer experience.</li><li>Conduct comprehensive analysis on program volunteer data.</li><li>Train and manage site coordinators and volunteers in the accurate use of volunteer management software.</li><li>Ensure all VITA volunteers are IRS certified and compliant with IRS Volunteer Standards of Conduct and Quality Site Requirements.</li><li>Manage and provide technical assistance for the virtual, self-directed VITA certification process. &nbsp;</li><li>Maintain accurate records of volunteer certifications and submit timely documentation and reports to the IRS.</li><li>Develop and execute year-round communications and engagement strategies for volunteer retention, including survey administration and focus groups.&nbsp;</li><li>Collaborate with the Tax Program Manager to support tax site planning, operations, and volunteer placement.</li><li>Build and maintain relationships with business and community partners.</li><li>Collaborate with the Program and Services Coordinator on various initiatives.</li><li>Perform other duties and special assigned by RealSense Program Manager.</li></ul>Experience/Position Requirements:<ul><li>High School Diploma. Two-year college degree preferred.</li><li>2–4 years of experience in volunteer management, nonprofit programming, or community engagement.</li><li>Strong organizational, interpersonal, and communication skills (verbally and in writing).</li><li>Experience with data analysis and reporting.</li><li>Ability to work independently and collaboratively across teams.</li><li>Proficient in Microsoft Office Suite; experience with volunteer management software is a plus.</li><li>Flexibility to work evenings and weekends during peak season.</li><li>Possess reliable transportation.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Coordinator, Volunteer Services

POSITION SUMMARY To lead the continued implementation of the countywide Hunger Relief Strategic Plan (originally adopted in October 2015) to fight hunger and food insecurity in Palm Beach County. This is a multi-faceted, collective impact initiative working with numerous community stakeholders throughout the entire County.ESSENTIAL DUTIES AND RESPONSIBILITIES The essential functions include, but are not limited to, the following:•&nbsp;&nbsp;&nbsp;&nbsp;Continue to facilitate a framework for implementing the Hunger Relief Strategic Plan and MacKenzie Scott Hunger Relief Strategies, county-wide. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Work with the community, which includes but is not limited to, community representatives, funders, faith-based organizations, government, corporate, education, and nonprofit partners to monitor and execute priorities, strategies, and desired outcomes, and re-evaluate them when needed. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Continually build consensus and facilitate collaboration and growth with county-wide Hunger Relief Advisory Council as well as Hunger Relief work groups and subcommittees, along with appropriate committees within the community. •&nbsp;&nbsp;&nbsp;&nbsp;Manage the Palm Beach County Hunger Relief staff, Advisory Council, Work Groups, and Subcommittees. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Effectively manage the process through meeting management tools, meeting notices, agendas, drafting materials to be considered, minutes, data, fact sheets, statistics, etc. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Mobilize stakeholders and refine Hunger Relief Work Groups/Subcommittees to monitor and track hunger relief data and hunger trends. •&nbsp;&nbsp;&nbsp;&nbsp;Build community partnerships with traditional and non-traditional partners around the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Maintain and establish relationships with key community members to address issues related to food security and hunger relief. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Facilitate collaboration and communication among UWPBC staff, agencies, donors, policy makers and other stakeholders around the development and implementation of partnership initiatives and specific strategies tied in with the Hunger Relief Strategic Plan. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Actively participate in relevant community, state and national task forces, commissions, and committees in order to enhance our work and affect change. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Stay informed about public policy issues affecting hunger relief, including local, state and/or federal changes/opportunities, and how to favorably impact our community. •&nbsp;&nbsp;&nbsp;&nbsp;Measure, evaluate, and communicate successes and challenges. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Collect information and data, and compile regular progress reports consistent with planned evaluation strategies, or funding requirements. Use available systems and technology to gather and analyze data (e.g., 211, food finder map, local/state/federal data). •&nbsp;&nbsp;&nbsp;&nbsp;Prepare &nbsp;relevant &nbsp;reports &nbsp;and &nbsp;documentation for &nbsp;distribution, &nbsp;including an &nbsp;annual summary report on the Hunger Relief Strategic Plan (as needed). •&nbsp;&nbsp;&nbsp;&nbsp;Increase investment in food security by securing funding through grants, as well as private and corporate donations, working with resource development, major gifts and community investment teams or other United Way staff members to raise funds. o&nbsp;&nbsp;&nbsp;&nbsp;Ensure all grant requirements are met and/or exceeded.&nbsp; o&nbsp;&nbsp;&nbsp;&nbsp;Identify projects for funding consistent with the identified priorities and strategies. Funding for special projects that advance food security and hunger relief efforts, especially in key geographic areas, is valued. &nbsp; &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Determine the dollars or resources needed to address the identified priorities and strategies which align with the initiative’s metrics. &nbsp; &nbsp; &nbsp;o&nbsp;&nbsp;&nbsp;&nbsp;Willingness to work flexible hours including early mornings, evenings, and weekends, when needed. •&nbsp;&nbsp;&nbsp;&nbsp;Assist, as assigned by management, with the organization’s disaster response efforts •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as opportunities are presented and/or assignedMINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)•&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree required and master’s degree preferred with a minimum of five (5) to seven (7) years of leadership experience in the field of human services, planning, and/or food systems (or comparable combination of education and experience). •&nbsp;&nbsp;&nbsp;&nbsp;Experience working in a team environment, facilitating effective groups, developing collaboratives, and working with volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with collective impact models and community driven efforts preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Proven track record leading and working on high profile community projects with diverse stakeholders preferred. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to analyze data and develop innovative strategies to maximize results. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent customer/client service relations. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage confidential information with discretion. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent organizational and time management skills. •&nbsp;&nbsp;&nbsp;&nbsp;Effective communication and people skills to interact with various stakeholders. •&nbsp;&nbsp;&nbsp;&nbsp;Detail-orientated, with the ability to prioritize tasks and manage multiple projects simultaneously. •&nbsp;&nbsp;&nbsp;&nbsp;Proficiency in Microsoft Office Suite software, office systems and be technology savvy. •&nbsp;&nbsp;&nbsp;&nbsp;Problem solving and strong decision-making capabilities. •&nbsp;&nbsp;&nbsp;&nbsp;Committed and capable team player with ability to work independently. &nbsp;

United Way of Palm Beach County

Vice President for Hunger Relief

POSITION SUMMARYUnited Way of the Midlands was established in Columbia in 1925. We provide critical health and human service needs in Calhoun, Fairfield, Lexington, Newberry, Richland, and Orangeburg counties. With a mission to unite people and resources to improve the quality of life in the Midlands, United Way of the Midlands focuses on helping provide a strong safety net, space for non-profit collaboration, and pathways to resiliency.&nbsp;United Way's Community Impact Department is a dynamic group of professionals working to improve the quality of life in the Midlands. We enlist an extensive network of community partners and volunteers to make lasting change. We manage grant funding and relationship with partners, directly operate community interventions, and provide thought leadership in health and human service content areas.The Midlands Reading Consortium (MRC), a signature initiative of United Way of the Midlands (UWM), that supplements and ignites a love of reading and STEM for prekindergarten – third grade students. The program offers five unique volunteer opportunities: one-on-one classroom reading sessions, classroom reading sessions, family engagement night events, STEM activity coordination, and STEM Girls Support. MRC is a partnership between United Way of the Midlands, school districts within UWM’s 6-county footprint, local colleges, universities, and community partners serving over 1,000 children each year.&nbsp;The MRC Volunteer Manager&nbsp;ensures that volunteers are properly screened, scheduled, and actively participating in MRC activities. The manager is also responsible for serving as the primary point of contact for each MRC partner school’s in-school liaison and lead volunteer.&nbsp; ESSENTIAL DUTIES &amp; RESPONSIBILITIESVolunteer Intake and Placement (50%)<ul><li>Manage MRC’s prospective volunteer intake process, which includes helping prospective volunteers navigate the registration and background check processes</li><li>Place prospective volunteers at the MRC partner school that best aligns with their availability and preferences</li><li>Partner with the MRC Volunteer Coordinator to ensure synergy between the volunteer recruitment and management processes</li></ul>Volunteer Management (40%)<ul><li>Serve as the primary point of contact for each partner school’s lead volunteer and in-school liaison</li><li>Meet with each partner school’s lead volunteer at least once a month to ensure program integrity&nbsp;</li><li>Maintain regular communication with each partner school’s in-school liaisons</li><li>Partner with the MRC Director to select and train each partner school’s lead volunteer &nbsp;</li><li>Serve as the lead staff person for MRC’s volunteer management platform</li><li>Track individual and collective volunteer data</li><li>Produce quarterly volunteer engagement reports</li></ul>Miscellaneous (10%)<ul><li>Collaborate with Resource Development staff and engagement network volunteers to support three donation drives that benefit MRC schools: Be A Book Bunny, Ready Set Supply, and Resiliency Kit.&nbsp;</li><li>Support the MRC Volunteer Coordinator’s efforts to develop mutually beneficial relationships with MRC stakeholders</li><li>Support MRC’s data collection and analysis efforts&nbsp;</li></ul>PREFERRED QUALIFICATIONS<ul><li>Bachelor’s degree &nbsp;</li><li>One to two years of working in the educational and/or youth focused arena</li><li>Volunteer coordination skills and experience</li><li>Organizational skills&nbsp;</li><li>Ability to clearly community verbally and in writing&nbsp;</li><li>Ability to work effectively with diverse populations</li><li>Ability to manage multiple tasks</li><li>Ability to work independently and as part of a team</li><li>Proficiency in Microsoft Word, Excel, and PowerPoint</li></ul>

United Way of the Midlands

Midlands Reading Consortium Volunteer Manager

The Community Care Advocate answers calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller's needs and recommend effective alternatives for resolution. Key Responsibilities:<ul><li>Process a high volume of incoming calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter and housing, and utility bill payment assistance.</li><li>Employ listening skills in order to understand all of the caller's needs.</li><li>Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.</li><li>Identify and offer effective solutions to both expressed and latent needs.</li><li>Connect callers with resources in the caller's area that offer assistance.</li><li>Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes.</li><li>Report inaccurate database information to the Resource group for correction.</li><li>Record caller data accordingly to prescribed policies.</li><li>Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services.</li></ul>In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths and passions through participation on cross-functional teams. Competencies:<ul><li>Communicates Effectively</li><li>Relationship Management</li><li>Adaptability</li><li>Tenacity</li><li>Continuous Learning</li><li>Self-Management</li><li>Drives for Results</li><li>Problem Solving / Critical Thinking</li><li>Customer Focus</li><li>Teamwork and Inclusion</li><li>Self-Awareness</li></ul>Demonstrated Abilities:<ul><li>High-impact, customer-focused telephone communication skills</li><li>Effective listening and problem solving involving customer service via telephone</li><li>Ability to function successfully in a fast-paced, often stressful work environment</li></ul>Acquired Knowledge:<ul><li>High school diploma, with some social services coursework or experience preferred</li><li>A minimum of 1 year of experience in a high-volume crisis center</li><li>Basic computer skills, including MS Word, Outlook, Excel, and Internet searches</li></ul>This position pays $19.24 per hour and will primarily be a work-from-home opportunity

United Way for Southeastern Michigan

Community Care Advocate

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Director of Annual Giving is responsible for developing and executing a comprehensive annual giving strategy that drives donor acquisition, retention, and revenue growth for United Way Worldwide. This role will lead multi-channel fundraising efforts, including digital campaigns, direct mail, and workplace giving initiatives. The Director will work collaboratively with internal teams and local United Way affiliates to cultivate and engage a broad base of donors.KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION<ul><li>Develop and Implement Strategy: Create and execute a data-driven annual giving strategy that enhances donor engagement and increases unrestricted revenue.</li><li>Multi-Channel Fundraising: Oversee and optimize direct mail, email, digital, and workplace giving campaigns to maximize donor acquisition and retention.</li><li>Donor Stewardship &amp; Engagement: Design stewardship programs to enhance donor loyalty, including recognition strategies, impact reporting, and personalized outreach.</li><li>Workplace Giving &amp; Employee Engagement: Collaborate with corporate partners and local United Ways to enhance workplace giving campaigns and employee engagement strategies.</li><li>Analytics &amp; Performance Measurement: Leverage data analytics to monitor campaign effectiveness, donor behavior, and fundraising trends, making data-driven adjustments to improve results.</li><li>Collaboration &amp; Leadership: Work cross-functionally with marketing, donor relations, and regional fundraising teams to ensure cohesive messaging and campaign alignment.</li><li>Budget &amp; Vendor Management: Oversee budget allocation for annual giving initiatives and manage external vendors for campaign execution.</li></ul>JOB REQUIREMENTS<ul><li>Bachelor's degree required; advanced degree preferred.</li><li>Minimum of 7 years of experience in nonprofit fundraising, with a strong track record in annual giving and direct response fundraising.</li><li>Expertise in multi-channel fundraising, donor segmentation, and donor journey mapping.</li><li>Strong knowledge of CRM and donor database management (e.g., Salesforce, Blackbaud, or similar platforms).</li><li>Experience managing workplace giving campaigns and engaging corporate partners.</li><li>Excellent communication and storytelling skills to inspire donor engagement.</li><li>Strong analytical and project management skills with the ability to handle multiple campaigns simultaneously.</li><li>Passion for United Way’s mission and a commitment to equity and community impact.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $140,000 to $160,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.Interested candidates should submit a resume and cover letter detailing their relevant experience and passion for the role.

United Way Worldwide

Director of Annual Giving

ABOUT UNITED WAY:United Way of Massachusetts Bay exists to build more equitable communities, together. With over 85 years of local impact in eastern Massachusetts, we work with and for our communities to build economic prosperity and enable everyone-across races and ethnicities-to share in the knowledge, wealth and resources available. We believe that the key to unlocking opportunity is uniting people, and we bring together individuals, community leaders, corporate partners, legislators and organizations to build a powerful engine of change.We target efforts in the following areas: (1) quality, affordable childcare and out-of-school time care, (2) educational and career pathways for youth and young adults, (3) safe and stable housing, and (4) wealth building and financial inclusion. United Way currently invests over $45 million annually in a portfolio of over 300 community-based organizations. It spearheads public policy initiatives tackling the most pressing community issues, making a direct and sustained difference in the lives of individuals.POSITION OVERVIEW:Reporting to the Division Chief, the Senior Director of Business Operations will play a key role in the overall operations of the United Way of Massachusetts Bay and the success of the organization's major functions, projects and services. The Senior Director will help ensure appropriate and strategic alignment across all UW programs and projects, particularly in the areas of operations, systems, and communications. They will serve as a central point of contact for staff on day-to-day operations to ensure staff have access to resources and services to support the work of the organization and will be proactive and forward-looking to anticipate, manage and problem solve potential impacts to processes, programs and outcomes as well as identify new opportunities to support the success of the organization. By managing essential systems and operations utilizing project management expertise, the Senior Director will help the organization function smoothly and optimally in supporting United Way's mission.A skillful communicator, facilitator, problem solver, and seasoned project and/or program manager, the Senior Director will serve as a thought partner to the Division Chief in carrying out operational change management solutions across the entire organization while providing direct support to the administrative teams charged with fulfilling the organization's strategic plan and goals.Core Responsibilities<ul><li>Directly manages Office Services Manager and facilitates UW intern program.</li><li>Ensure all operational employees are working together to achieve organizational goals and objectives.</li><li>Ensure business practices meet organizational goals, maximize efficiency, and reduce risk management to the organization.</li><li>Oversee compliance of operational policies and procedures.</li><li>Develops and monitors department budget (allocated and discretionary) in collaboration with the Division Chief and Officer Services Manager</li><li>Manages vendor relationships, support priority facility requests, and monitors contracts to identify budgetary impacts.</li></ul>Strategic Thinking and Planning<ul><li>Consult and Advise CEO, Division Chief and Senior Management Team Ensuring Organization has Best Operational Practices and Resources to Effectively Support Strategic Goals and Objectives.</li><li>Overseeing the creation of new processes and/or tools in collaboration with the Division Chief and organizational leaders to ensure projects are delivered on time, on budget, and within the scope set forth in their plans.</li><li>Ensure that cross-functional programs and projects are aligned to operational and strategic objectives and are prioritized and aligned to short- and long-term goals of the business</li></ul>Planning/Operations<ul><li>Keeps a pulse on organizational learning, ensuring the appropriate thinking and planning for staff professional development and training, particularly related to systems and organizational processes and procedures.</li><li>Serve as point of contact for staff on any operations and facilities questions or concerns in collaboration with the Office Services Manager.</li><li>Provide Facilities oversight – this has included addressing any issues, working with the facilities manager on storage control and managing any onsite events/activities in the Boston Office including but not limited to set up and communication to staff regarding use of space and impact.</li><li>Manage of the Ops Advisory Team to proactively meet any operations and facilities needs/concerns.</li></ul>Continuous Quality Improvement<ul><li>Identifying and developing project management tools and other process improvements, and leading and participating in process improvement efforts.</li><li>Working with Data and Analytics (Research and Evaluation) team to ensure that organizationally we have clear understanding and expectation for end user requirements for data.</li><li>Assist our Data and Analytics (Research and Evaluation) team and Information Technology team with end user requirements for reporting and analysis (e.g. dash boards, reports, analytical presentation of findings).</li><li>Advise Division Chief on best practices and use of technology so that we maximize organizational effectiveness in our planning efforts, processes and procedures.</li></ul>Communication<ul><li>Create systems and processes to ensure that internal teams have accurate and up-to-date information on project execution, pipeline items, and external facing communications.</li><li>Provide Operations and Facilities communications to staff regarding updates, reminders including but not limited to onsite reminders or any communication from building managers that may impact staff and/or operations</li></ul>Systems Thinking<ul><li>The Senior Director will have or quickly obtain working knowledge and growing expertise in all United Way systems and necessary cross-functional processes in order to advise leadership and teams on best practices and provide long-term vision for systems improvement and use.</li></ul>MINIMUM QUALIFICATIONSCandidates must have the following demonstrated experiences:<ul><li>8-10 years of general business experience</li><li>4 years non-profit or related functional experience and a minimum of 3 years' experience managing direct reports</li><li>College BS/BA education level or 8-10 years of general operational and project management experience</li><li>Demonstrated experience in project management: setting and managing project expectations with external and internal stakeholders, coordinating and tracking multiple projects, and supporting cross functional teams ensuring project tasks are completed</li><li>Mentoring, motivating, and supervising team members and multiple project managers</li><li>Developing professional business relationships with vendors and external partners critical to cross-functional project success</li><li>Excellent written and oral communication skills and comfortable with public speaking</li><li>Offering feedback and making recommendations for organizational improvements and efficiency</li><li>Measuring project performance by integrating multiple systems, tools, and techniques</li><li>Demonstrated ability to manage budgets and resources effectively. Strong problem-solving and decision-making abilities.</li><li>Thrives in a fast-paced environment and is able to meet deadlines and work effectively under pressure while prioritizing goals and daily tasks.</li><li>We operate on a hybrid work schedule; however, this position may require in person work more frequently than the minimum requirement of the hybrid work week.</li></ul>ADDITIONAL/PREFERRED QUALIFICATIONS:Project Management Professional CertificationSYSTEMS COMPETENCY REQUIREMENTS:Salesforce, Andar, Microsoft Project, Microsoft Teams, Microsoft Office Suite, Power BIUnited Way of Massachusetts Bay is committed to hiring individuals who reflect the diversity of our communities. For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://unitedwaymassbay.applicantpro.com/jobs/3782446-554005.html" target="_blank">https://unitedwaymassbay.applicantpro.com/jobs/3782446-554005.html</a> &nbsp;

United Way of Massachusetts Bay, Inc. 

United Way of Massachusetts Bay and Merrimack Valley

Sr. Director, Business Operations

ORGANIZATIONAL OVERVIEWUnited Way of Greater Atlanta (UWGA) is in the midst of transformational change and is embarking on new and different ways to raise and earn revenue so that it can accelerate and scale its mission to drive sustainable and equitable improvements in the well-being of children, families, and individuals in greater Atlanta. The mission remains the same: To bring together people and resources to drive sustainable and equitable improvements in the well-being of half a million lives across Greater Atlanta. The value proposition is to Unite Greater Atlanta to create, amplify and accelerate solutions that promote child well-being by addressing our communities’ most complex social challenges.These solutions and the backbone behind them are all in service of the organization’s bold growth ambition: Triple unrestricted revenue by 2029 to be the best-in-class investor in child well-being in Greater Atlanta, ultimately eliminating the barriers of one’s zip code as a hindrance to future success. This transformation will unleash the next generation of UWGA, putting UWGA on a growth pathway that will significantly amplify its impact by increasing its investment in solutions that can make a lasting difference for Child Well-Being in Greater Atlanta.DEPARTMENT OVERVIEWThe Major Gifts team plays a vital role in fostering meaningful philanthropic connections across our community. At United Way of Greater Atlanta, we are committed to sharing validated, data-driven insights that demonstrate the effectiveness and impact of our mission to improve child well-being. As ambassadors of this mission, our Major Gifts team leads with purpose—building trusted relationships with donors, aligning their passions with our work, and offering compelling reasons to invest in lasting change. While we are proud to be leaders in major and transformational giving, we recognize that successful fundraising is a shared responsibility. Every member of our organization contributes to creating the conditions that inspire generosity and ensure accountability to our donors. We are servant leaders who hold ourselves—and one another—to the highest standards, driven by a personal commitment to excellence and a deep dedication to the children and families we serve.JOB SUMMARYThe Principal Gifts Officer (PGO) is a key member of the United Way of Greater Atlanta’s Office of Development. The PGO is a senior leader in major, transformational and planned giving for the Office of Development and entire organization. This position will adhere to internal policies and best practices related to Major Gift and Multi-Year giving portfolio management and fundraising. This requires a senior level fundraising professional who will collaborate with the President's Cabinet, the Board of Directors, multiple Development Teams and other UWGA staff.&nbsp;The PGO brings deep expertise in donor engagement, stewardship, and strategic relationship-building to advance the organization’s philanthropic goals.<ul><li>Strategy and Implementation:&nbsp;Provide direction, planning, and implementation of strategies to drive proposal and gift growth for high-net-worth individuals, family foundations, planned giving donors, new markets and donors.&nbsp;</li><li>Portfolio Management:&nbsp;Build and manage a portfolio of 50-80 high net worth donors, family foundations, and other organizational prospects. Responsibilities include identifying, qualifying, cultivating, soliciting, and stewarding donor prospects in a dynamic, fast-paced fundraising environment.&nbsp;</li><li>Collaboration:&nbsp;Work closely with colleagues across departments, volunteers, boards, community leaders, and others. Must be collaborative, professional, innovative, responsible, and maintain a strong work ethic and attention to detail.&nbsp;</li><li>Expertise:&nbsp;Be well-versed in individual and family foundation stewardship, planned giving strategy and deliverables, fundraising strategy, and the art and science of individual fundraising. Write and produce high level donor solicitation proposals.&nbsp; Significant experience in collaborating with others to close gifts and managing individual portfolios is essential.&nbsp;</li><li>Engagement and Reporting:&nbsp;Implement and guide strategies for the retention, growth, and engagement of individual and family foundation donors, as well as new constituents. Report on at least 8 substantive visits per month.&nbsp;</li></ul>Essential Duties and ResponsibilitiesThe PGO will be responsible for the following goals, duties, and responsibilities:&nbsp;<ul><li>Develop and execute the Individual donor identification, cultivation, and proposal development, at a net growth rate in revenue raised and membership consistent with both annual and multi-year strategic planning.&nbsp;&nbsp;</li><li>Develop and execute the family foundation identification, cultivation and proposal development, at a net growth rate in revenue raised and membership consistent with both annual and multi-year strategic planning.&nbsp;&nbsp;</li><li>Develop strategic plan for planned giving growth and awareness among existing donors and new donors.</li><li>Develop a strategy, plan, and stewardship of all donors, new donors and additional organization outreach.&nbsp;&nbsp;</li><li>Responsible for ensuring the successful execution of the strategic plan by working with the President, SVP of Revenue, VP of Major Gifts and multiyear giving, and appropriate team members and volunteers.&nbsp;&nbsp;&nbsp;</li><li>Direct and execute all events and activities that support constituency recruitment, stewardship and engagement.&nbsp;&nbsp;</li><li>Establish and manage a quality control system for family foundation, major donor, and planned giving marketing materials and communications, stewardship events etc.&nbsp;&nbsp;</li><li>Work with the Major Gift Team to develop individual strategic cultivation plans for individual donors and key family foundation donors and prospects.&nbsp;&nbsp;</li><li>Ensure all Donor constituency data is currently entered into the system and appropriate to goals and outcomes.&nbsp;</li><li>Secure 80 approved face-to-face visits per year, no fewer than 8 per month.&nbsp;&nbsp;</li><li>Qualifying 15 new individual donors or family foundation portfolio level prospects.&nbsp;&nbsp;&nbsp;</li><li>Submitting a minimum of 25 major gift solicitations per year at the level required by this position.&nbsp;</li><li>Securing annual dollar goal as set by Development leadership.&nbsp;&nbsp;</li><li>Making all contacts necessary via phone, email, other, to achieve the above-mentioned results.&nbsp;&nbsp;</li><li>Documenting all data necessary to track said goals through the timely submission of activity within the UWGA CRM, as required by internal policies.&nbsp;</li><li>Develop, implement, and manage a productive, fluid portfolio of 50-80 prospects through best practices.&nbsp;&nbsp;&nbsp;</li><li>Exceed all yearly revenue and metric-driven goals.&nbsp;</li><li>Promote collaboration, recognizing our shared goals, and regularly collaborate with colleagues within the Office of Development and other departments as needed.&nbsp;&nbsp;&nbsp;</li><li>Ensure the proper stewardship of individuals.&nbsp;</li><li>Increase awareness and knowledge among prospects, donors and other key stakeholders about the Child Well-Being Movement.&nbsp;</li><li>Develop a solid and detailed working knowledge of United Way’s funding priorities and products&nbsp;</li><li>Other duties as assigned by the Vice President of Development</li></ul><h2>Qualifications &amp; Competencies</h2>Qualifications &amp; Competencies<ul><li>Undergraduate degree required.</li><li>Extensive experience with high-net-worth individual donors, family foundations, foundation program development.</li><li>Ten plus years of progressive individual fundraising experience and planned giving experience, including the demonstrated ability to identify, cultivate, and close major gifts.</li><li>Advanced interpersonal, oral, and written communication skills.</li><li>Organization skills for a fast-paced work environment.</li><li>Microsoft Office knowledge including Excel, PowerPoint, Word, etc.</li><li>Experience with CRM/database management.</li></ul>Competencies&nbsp;A successful individual in this role will have:<ul><li>Ability to manage multiple projects, meet external needs while preserving internal relationships and meeting strict deadlines and requirements.</li><li>Entrepreneurial and highly energetic.&nbsp; Must be a self-starter and able to work effectively independent of direct supervision.&nbsp;&nbsp;</li><li>Highly Advanced fundraising skills and experience in working with executive and C Suite individuals, proposal development and writing ability and knowledge about planned giving, blended giving and gift agreements.</li><li>Exceptional skills managing individual donor portfolios and developing prospects from identification through solicitation while moving them towards increased giving.</li><li>Ability to think strategically and implement strategic policies and practices.</li><li>Ability to work collaboratively to achieve common goals, fostering cooperation, transparency, and communication.</li><li>The ability to motivate others through communication, modeling appropriate behavior, optimism and high achievement.</li><li>Openness to new ideas and their implementation.&nbsp; Ability to react and adapt to changing situations appropriately.</li><li>Ability to maintain a high level of confidentiality and organization.</li><li>Working knowledge of Microsoft Dynamic CRM, Raiser’s Edge, or similar CRM software.</li><li>Highly attentive to detail and exceptional grammar required.</li><li>Dedicated to shared and measurable goals and metrics.</li></ul>Preferred Qualifications<ul><li>Advanced Degree.</li><li>AFP CFRE certification.</li><li>Experience implementing and managing major gifts and planned giving programs and experience with programmatic and capital campaigns.</li><li>Demonstrated fundraising innovation, especially as it relates to portfolio management.</li><li>Successful solicitation of major gifts from individuals.</li></ul>IDEAL CANDIDATEA successful individual in this role will be:<ul><li>Optimistic and excited about the mission of United Way of Greater Atlanta.</li><li>Willing to work on a team and be a team player and to understand that all major gift team members ‘sweep the porch’.</li><li>Self-starter and strong attention to donor details and relationships.</li><li>Resilient and energetic, willing and able to pivot quickly.</li><li>Servant leader and committed to success of full team.</li></ul>

United Way of Greater Atlanta

Principal Gifts Officer

UNITED WAY OF SOUTH HAMPTON ROADS 


Title: NRHA Navigator 

Department: Community Impact – Financial Stability 

Report To: NRHA Lead Navigator 

Date Created: February 2025 

Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 
challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 
child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-
resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 
acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 
 


 
engage with, and the people they serve. This competence helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

ï· Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

ï· Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

ï· Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

ï· Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Key Accountabilities 

ï· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

ï· Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

ï· Collaborate with Lead Navigators and NRHA team to provide support to 
participants/families on their journey towards health, wellness, and self-

sufficiency 

ï· Schedule and complete an in-depth intake assessment with all new referrals 

ï· Support Outreach and Engagement in the evenings and weekends as needed 

 
 Essential Duties and Responsibilities: 

ï· Build trusting relationships with participants and their families while providing general support and 
encouragement. 

ï· Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

ï· Follow up with participants via phone calls, home visits and visits to other settings where participants 
can be found. 

ï· Help participants set personal health related goals and attend appointments. 

ï· Provide referrals for services to community agencies as appropriate. 

ï· Help participants connect with transportation resources and provide appointment 

reminders in special circumstances. Transport participants based on UWSHR 

transportation policy. 

 
Community Collaboration: 

ï· Effectively communicate UWSHR’s mission and vision. 

ï· Work closely with NRHA staff and internal team to build trusting relationships with residents. 

ï· Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 


ï· Knowledgeable about community resources appropriate to needs of participants/families. 
 
Data &amp; Reporting 

ï· Record participant care management information in the database and other software no later than 24 
hours after participant contact. 

ï· Maintain and manage caseload of at least 25 participants. 
 

Program &amp; Implementation 

ï· Maintain confidentiality and always remain current with HIPAA compliance. 

ï· Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

ï· Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 
 

Other Duties as Assigned 
 
Key Skills Requirements: 

 • Experience in human services programs 

 • Successful completion of a Community Health Worker formal training program during your 90 days 
as an employee of UWSHR. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year 
of hire. 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high-paced environment 

 • Commitment to assisting families to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Experience with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 


 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 
odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive. 
 


<ul>	<li>UNITED WAY OF SOUTH HAMPTON ROADS</li>
	<li>Why Work for United Way:</li>
	<li>Objectives &amp; Expectations:</li>
	<li>Commitment to equity, diversity &amp; inclusion</li>
	<li>Key Accountabilities</li>
	<li>Key Skills Requirements:</li>
	<li>Work Demands &amp; Environment:</li>
</ul>

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