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Department:&nbsp;&nbsp;&nbsp;Community Impact&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vice President, Contracts &amp; Quality Assurance &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Status:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full TimeGeneral Description: Leads grant writing, program planning, data collection, program analysis and evaluation, and presentation of results related to United Way of Broward County’s (UWBC) Community Impact work.&nbsp; &nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Performs the programmatic grant acquisition process through grant identification, writing, and submission, workings with internal subject matter experts.</li><li>Designs, develops, and establishes the evaluative criteria or process for collecting the required program metrics, reporting requirements, and other quality grant outputs and outcomes, as well as compliance requirements for each awarded grant, utilizing prior program performance and identified best practices.&nbsp;</li><li>Determines Community Impact needs through analyzing various community assessments, establishes baseline data for shared objectives, summarizes the data, and contributes to the impact of community partnerships and strategies.</li><li>Works with both program staff and service providers to ensure appropriate data is being collected, measured, and communicated for accuracy of establishing baselines and gathering data, outcomes, and reporting results.&nbsp; &nbsp;</li><li>Supports program staff in using data for decision making by identifying data needs, producing data analyses, and incorporating staff input into ultimate visualization of program initiatives or pilots and strategic planning.&nbsp;</li><li>Conducts research on programs, initiatives, best, emerging, and evidence-based practices, tools for the output and outcome of programs, etc.&nbsp;</li><li>Assists with the facilitation of developing and implementing new program models to establish best/promising practices and evaluating them post implementation.</li><li>Prepares, launches, analyzes, and writes a report on findings of internal and external stakeholder surveys for organizational quality assurance and strategic planning.</li><li>Works with Compliance and Quality Assurance team to prepare from start to finish the procurement process of providers and programming, including the evaluation and notice of award of submitted proposals, in collaboration with Community Impact team members and external stakeholders.</li><li>Works with Compliance and Quality Assurance team to ensure United Way of Broward County maintains accreditation through Council on Accreditation (COA) and prepare for internal audits for programmatic and regulatory compliance.</li></ol>Other Job Duties:&nbsp;<ul><li>Collaborates with internal team members to write Request for Applications (RFA) and Request for Proposal (RFP) documents, drafting grant/application narratives, preparing budgets, and other required documents for submission to funders.&nbsp;</li><li>Develops and implements procedures to increase and maintain data integrity, monitoring program outcomes.</li><li>Ability to gather complex data and translate the key information into concise, simple and easily understandable charts, analyzing impact on community indicators.</li><li>Demonstrates success in using statistical modeling to analyze and interpret data, especially for analyzing outcome performance of funded programs.</li><li>Conducts background literature searches to identify best practices, benchmarks, outcome measures and model programs, providing recommendations to staff.&nbsp;</li><li>Conducts periodic internal and external trainings to instruct, assist, and report on program evaluation, research trends, and promising models and practices.</li><li>Provides training and technical assistance.</li><li>Responsible for ensuring internal adherence to model fidelity when United Way is involved in any type of evidence-based project.&nbsp;</li><li>Develops and utilizes logic models, SWOT Analysis, and other tools to further efforts through accreditation, initiatives, pilot projects, strategic planning, etc.</li><li>Facilitates COA activities i.e. reporting, drafting, and reviewing policies and procedures, staff training requirements, performance and quality improvement (PQI), etc., to enable quality assurance of COA standards and continued organizational accreditation.</li><li>Assists with all internal audits and monitoring's conducted by external auditors and funding sources to ensure regulatory and programmatic compliance.</li><li>Works with Contracts and Quality Assurance team to effectively coordinate and manage the Community Impact procurement process, including analysis of subject matter and synthesis of information, meeting management tools, notices, agendas, manuals, drafting of materials to be considered, minutes, fact sheets, statistics, etc.in collaboration with other internal team members and external stakeholders.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;N/AEducation &amp; Experience:&nbsp;<ul><li>Master’s Degree in Human Service related field. Doctoral degrees preferred.&nbsp;</li><li>Minimum of four years relevant experience in grant writing, planning, evaluation, and research, preferably in Human Service industry.&nbsp; Equivalent combination of education and experience is accepted. &nbsp;</li><li>Proficiency required in MS Word, Excel and other related computer programs.&nbsp;</li><li>Highly proficient and knowledgeable in the use of statistical analysis software and other data collection and analysis tools (for example: Qualtrics, Tableau)</li><li>Prior experience leading programmatic grant acquisition process is required.</li><li>Strong oral and written communication skills</li><li>Knowledgeable in research design as well as descriptive and inferential statistical analysis methods required.</li><li>Prior experience and certification in project management e.g. Lean Six Sigma, PMP, etc. preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;Acknowledgement:&nbsp;I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

United Way of Broward County

Grants and Evaluation Director

General Description: The Case Management Supervisor is responsible for the oversight of Case Managers throughout the various programs Mission United, including Supportive Services for Veteran Families (SSVF), Grant and Per Diem (GPD), Shallow Subsidy (SSub), Homeless Veterans Reintegration Program (HVRP), and MISSION UNITED (MU).&nbsp; The Case Management Manager will ensure that Veteran services are delivered in accordance with current agency policies and procedures, contract requirements, and federal, state, and accreditation regulations.
Primary Job Responsibilities &amp; Duties:
<ul><li>The responsibilities include recruiting, hiring, training and supervision of staff.</li>
<li>Responsible for working with the Director, Veteran Services to ensure the provision of excellence services that promote Veteran’s ability to engage and participate in the programs.
<ul><li>Responsible for the overall supervision, training, and oversight for case management services.</li>
<li>Responsible for data analysis around all components of case management and able to make course adjustments to ensure best practices in service delivery. &nbsp;&nbsp;</li>
<li>Assist in ensuring complete program records and documentation are generated and maintained in accordance with policies and procedures and contractual and regulatory requirements.</li>
<li>Provide consultation regarding Veteran’s Individualized Program Plan from intake through discharge.</li>
<li>Responsible for weekly staff supervision and monthly case staffing.</li>
<li>Responsible for ongoing case staffing and transdisciplinary meetings.</li>
</ul></li>
</ul>Other Job Duties:
<ul><li>Conduct internal reviews of the Combined Arms and HMIS data to ensure that all information is entered in a timely manner and consistent with grant and organizational standards, as applicable.&nbsp;</li>
<li>Provide on-going support/oversight to case management staff ensuring service delivery is in accordance with COA requirements, and are client centered and focused.</li>
<li>Responsible for the monitoring and approval of payroll for case management staff.</li>
<li>Responsible for approval of Temporary Financial Assistance for clients under the team caseload.
<ul><li>Establish and maintain effective, positive working relationships with the UWBC/MISSION UNITED staff, as well as local and professional community agencies and resources.</li>
<li>Ensures effective client and staff meetings are conducted in accordance with agency requirements.&nbsp;</li>
<li>Conduct pre-service and in-service training for staff.</li>
<li>Attend and participate in all work-related meetings and training as required or needed.</li>
<li>Conduct and participate in internal audits to ensure that files are maintained and reflect quality work.</li>
<li>Must be willing to work flexible hours and provide ongoing and effective support to the case management program and client outcomes.</li>
<li>Ensures clients files are maintained up to COA and PQI standards and ready for internal and external audits.</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li>
</ul></li>
</ul>Supervises: Case Managers
Education &amp; Experience:
<ul><li>Master’s Degree in Social Work, Human Services, Public Administration, or bachelor’s degree with at least 5 years of experience in human service delivery and/or administration required.</li>
<li>Work experience in direct case management is required. Clinical experience is a plus.</li>
<li>Supervisor experience required.</li>
<li>Effective oral and written communication skills required.</li>
<li>Strong organizational, problem solving, and people skills required.</li>
<li>Strong customer service skills required.</li>
<li>Proficiency required in Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint) required; HMIS experience highly desirable.</li>
<li>Must possess a valid driver’s license and vehicle insurance or have other means to enable travel locally and non-locally, including getting to work and going to other locations during the day for meetings, etc.</li>
</ul>Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals, and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds, and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated, and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.

Case Management Supervisor

GENERAL JOB INFORMATION Title:&nbsp; Grants and Programs Accountant Reports To (Title):&nbsp;&nbsp;Chief Financial Officer Department:&nbsp; Finance Salary Range:&nbsp; $70,000.00 to $75,000.00 JOB SUMMARY The Grants and Programs Accountant plays a pivotal role in ensuring the financial health and sustainability of Trident United Way. The Grants and Programs Accountant, reporting directly to the Chief Financial Officer, &nbsp;is responsible for grant accounting, billing, and analysis to ensure fiscal compliance of all grant-funded programs. RESPONSIBILITIES &nbsp;<ul><li>Maintains a working knowledge of grant regulations and relevant information, to include funding allocations, processes, laws, rules, and regulations; reads and reviews multiple publications and federal, state, and local guidelines to track changes and updates.</li><li>Maintains grant reporting system to ensure timely delivery of grant reports.</li><li>Coordinates with Finance department to establish, maintain, and finalize required fiscal procedures; monitors programs and fiscal aspects to meet grant requirements.</li><li>Assists with the development, implementation, evaluation, and audit of all grant programs.</li><li>Works with Director of Grants &amp; Programs on budget set-up and maintenance.</li><li>Works with representatives from funding agencies to establish reporting requirements and funding system requirements.</li><li>Generates monthly reports for use by grants administrators and grant project directors in monitoring grant activities.</li><li>Monitors monthly activity on all grants to ensure proper account coding and proper use of funds under grant terms.</li><li>Maintains grant archives, including contracts, amendments, and closeouts for use in official audit preparation.</li><li>Prepares monthly, quarterly, and closeout billings as needed for each grant using various defined formats by the funding agency while meeting required deadlines.</li><li>Responsible for expedient collection of all billed grant funds.</li><li>Prepares correcting journal entries needed to general ledger for proper grant maintenance.</li><li>Prepares audit work papers for independent audit.</li><li>Performs reconciliations of accounts receivable and other general ledger accounts.</li><li>Performs balancing of business office receipts and researches and corrects any errors.</li><li>Works with Director of Grants &amp; Programs to obtain supporting documentation required for invoice submissions.</li><li>Researches billing or expenditure discrepancies; generates reports from financial software.</li><li>Researches reporting and expenditure eligibility requirements for each granting agency as they apply to each grant received.</li><li>Provides assistance in developing and executing accounting principles and procedures.</li><li>Responds to inquiries from other employees and various regulatory agencies by phone or in writing.</li></ul> ADDITIONAL RESPONSIBILITIES &nbsp;<ul><li>Work closely with outsourced IT management and building management companies to oversee the needs of the organization and facility.</li><li>Share ideas and provide input to help Trident United Way respond to the unique needs of the community.</li><li>Engage in team meetings and always demonstrate the Trident United Way culture.</li><li>Perform other duties as assigned or requested.</li></ul> QUALIFICATIONS&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Experience<ul><li>Bachelor’s degree in Accounting, Finance, or Business Administration required.</li><li>&nbsp;Minimum of three (3) years of demonstrated federal grant accounting/billing experience preferred.</li><li>Three to five (3-5) years general accounting or other business office experience required.</li><li>Minimum of five (5) years of experience working with and managing grants and/or federal level programs.</li><li>&nbsp;Combination of experience and education will be considered.</li></ul> Skills and Attributes Must be able to:<ul><li>Read and interpret grant documents, information, regulations, requirements, etc.</li><li>Research various sources, gather, source, and analyze complex data as it relates to the interpretation of specific grant information.</li><li>Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.</li><li>Maintain the ability to handle competing priorities successfully.</li><li>Multi-task effectively; be able to adjust to frequent changes, delays or unexpected events; be flexible and/or adaptable as work requirements change.</li><li>Meet deadlines; be self-directed and able to work autonomously/independently as needed.</li><li>Thrive in a dynamic, fast-moving environment.</li><li>Work effectively in a team-based environment; interact professionally with a highly diverse employee base on a regular and routine basis.</li><li>Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.</li><li>Exercise discretion while regularly managing confidential information.</li><li>Write routine reports and correspondence.</li><li>Speak effectively before groups and/or in public.</li><li>Occasional drive/travel as a function of overall responsibility; local and out-of-state travel required. Must have:</li><li>Knowledge of Generally Accepted Accounting Principles (GAAP).</li><li>Ability to research OMB Uniform Guidance, understand, and apply complex federal, state, local, and other laws, regulations and guidelines to various accounting, payroll, and grant related functions and procedures.</li><li>Prior work experience in the nonprofit sector.</li><li>Proven record of successfully managing multiple state, federal, corporate, private funded grant programs in excess of $250k.</li><li>Knowledge of the grant application process and a proven record of receiving, tracking, and auditing grant awards.</li><li>Multi-cultural sensitivity; the ability to demonstrate a sensitivity and awareness of diversities in people and cultures.</li><li>Demonstrated leadership ability; experience leading and developing a team.</li><li>Proven ability to energize and motivate others.</li><li>Ability to think and communicate information visually through various types of communication media (e.g. print, electronic, presentation software).</li><li>Strong analytical and creative problem solving skills; ability to ask questions and provide feedback with a commitment to quality, responsibility, and high work standards.</li><li>Strong time management skills, with focus on the ability to handle multiple project needs simultaneously.</li><li>Strong written, verbal, and interpersonal communication skills.</li><li>Proficiency in accounting software, Microsoft Word, Publisher, PowerPoint and Outlook. Advanced Excel Skills (e.g. Pivot Tables, V-Lookups) preferred.</li><li>High attention to detail and accuracy, esp. during data entry.</li></ul> PHYSICAL DEMANDS OF THE JOB &nbsp;<ul><li>This job requires exerting up to 20 pounds of force frequently and/or a negligible amount of force constantly to move objects.</li><li>Team Member must frequently use typical office equipment (telephone, copier, printer, fax, etc.).</li><li>Team Member sits most of the time.</li><li>Team Member communicates with constituents, clients, and/or partners by phone and in person.</li><li>Routinely required to navigate other facilities and occasionally travel by car.</li></ul> WORK ENVIRONMENT This is a hybrid position. Primarily works in a climate-controlled office-based setting. The opportunity to work remotely two days a week is available. Please Note: Requirements, skills, and abilities described above represent those that must be met by an employee to successfully perform the essential functions of this position with or without reasonable accommodation. However, the duties, responsibilities, and requirements should not be interpreted as all-inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate. Duties, responsibilities, and activities may change at any time, with or without notice. Title VI: NO PERSON in the United States shall, on the ground of race, color, or national origin, be excluded from participating in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.&nbsp; &nbsp;

Trident United Way

Grants and Programs Accountants

Department:&nbsp; &nbsp;Community Impact&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, MISSION UNITEDStatus:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full-TimeGeneral Description: The Data and Systems Analyst is a critical member of the MISSION UNITED team at United Way of Broward County (UWBC) who engages in proactive problem-solving and critical thinking/analysis related to all veteran services. This position provides systems support for all data systems utilized by UWBC MISSION UNITED, including but not limited to the Services and Activities Management Information System (SAMIS), The Homeless Management Information System (HMIS), and data focused on UWBC functional zero initiative for veteran homelessness.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Collaboratively develops quality assurance, performance review, program monitoring and reporting tools in specified program areas for the collection of system, strategy, program, and participant-level data, and for use in assessing provider contract and overall initiative performance.</li><li>Regularly appraises program performance statistics and data analyses in all impact areas, at both the individual contract and cross-program levels, including analysis and synthesis of results and quarterly report summaries to the appropriate directors.&nbsp;</li><li>Provides training and technical assistance to funded agencies, other UWBC staff, and community members to build capacity for continuous self-assessment (e.g., results-based accountability, data collection and reporting, interpretation and utilization of evaluation results, continuous quality improvement) in alignment with Council on Accreditation (COA) and Veteran Administration (VA) requirements.&nbsp;</li><li>Supports comprehensive technical and administrative guidance of all systems for staff, service providers, and community stakeholders. This includes support related to both back and front-end administrative functions and application operating policies and procedures.</li><li>Responsible for managing upgrades to ensure systems remain current as well as testing new application software to ensure it will function as designed. &nbsp;</li><li>Responsible for updating and ensuring that the Data Quality Plan is implemented.</li><li>Creates dashboards, scorecards, and other data presentation documents for internal and external business needs.&nbsp;</li></ol>Other Job Duties:<ul><li>Manage the data sharing/CHO agreement with Broward County Government for HMIS access, security, project management, and updates.</li><li>Contributes to cross-organization coordination and communication by disseminating data-specific information and updates.</li><li>Conducts weekly, monthly, and quarterly data audits as needed to ensure data integrity and compliance.</li><li>Ensures data accuracy, proofing information, correcting errors as needed to assure valid and accurate reports.</li><li>Conducts troubleshooting with management and staff as opportunities for improvement and/or as problems arise to promote consistency of system use and reporting.</li><li>Respond accurately and timely to all data and system inquiries.</li><li>Adhere to all policies and procedures of United Way of Broward County.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Contributes to various reports and presentations that communicate results from MISSION UNITED to a variety of audiences/stakeholder groups by summarizing data and findings through written reports and verbal presentations.&nbsp;</li><li>Actively participates in team meetings and discussions related to program reviews, performance, monitoring, and planned courses of action.</li><li>As needed, participates on committees and groups that involve data projects, and in local, state, and national efforts.</li></ul>Supervises: Technology focused volunteers and student interns.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree in computer science, Management and Information Systems, or related field required. Masters preferred. Certification in data analysis preferred. Experience in Human Services and/or Public Administration preferred.</li><li>At least three (3) years of directly related experience in conducting system administration.</li><li>Strong analytical/critical thinking skills and content area knowledge and expertise related to core impact areas of the United Way and program evaluation/performance measurement.</li><li>Solid proficiency in the use of all office software applications (including Word, Excel, PowerPoint, etc.).&nbsp;Proficiency in database and statistical programs, including SPSS, is a plus.</li><li>Demonstrated advanced knowledge, skills and experience in development and management of large, complex datasets, including quality assurance, data cleaning and analysis, etc.</li><li>Ability to gather and analyze available data/information and draw logical conclusions, and effectively communicate results verbally and in writing to audiences of various levels and backgrounds, including formal presentations as well as clearly written reports and documents.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds, and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer. Demands also involve protracted concentration.&nbsp;

Data and Systems Analyst, MISSION UNITED

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Community Assistance Network (CAN) Advocate 

Position Summary&nbsp;The Community Investments Senior Manager leads Community Foundation and United Way of Volusia-Flagler Counties’ (CF UWVFC) non-profit strategic investment efforts. The goal of this position is to increase the organization’s ability to drive positive change by strategic investments in the community. United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven and brand-steward.Duties and Responsibilities&nbsp;Business Acumen &amp; Strategic Direction<ul><li>Participate in community and business environment by serving in civic groups, on committees, and in groups that will advance the mission of CF UWVFC.</li><li>Contribute to the growth and development of organizational resources and capacity.</li><li>Ensure alignment of internal initiatives with strategic direction.</li><li>Manage contracts, grant agreements and budgets.</li><li>Steward non-profits through grant application and award process.</li><li>Oversee 2-1-1 database, referrals and subcontract.</li><li>Develop and direct the management of the VITA Program.</li></ul>Outward Turning<ul><li>Develop strong relationships with non-profits and attend events.</li><li>Build non-profit partnerships to distribute endowment funds to positively impact the community.&nbsp;</li><li>Identify, write, and manage grants and sponsorship opportunities that align with the CF UWVFC’s strategic investment goals.</li></ul>Talent Management &amp; People Development<ul><li>Manage and coordinate all efforts of the Coordinator and volunteers including: assign and monitor all job responsibilities, maintain positive staff relations, conflict resolution, and ensure the organizational resources are used to their maximum potential.&nbsp;</li><li>Receive and provide feedback in a constructive way.</li></ul>Operational Planning &amp; Execution<ul><li>Plan and support events as needed.</li><li>Assist the Vice President of Operations with strategic planning and execution of the annual goals.</li><li>Other duties as assigned.</li></ul>Qualifications&nbsp;<ul><li>Bachelor’s degree in a related field OR five years of relevant work experience.</li><li>Team player with the ability to work with CF UWVFC senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills, including public speaking and presentation skills.</li><li>Exceptional interpersonal skills with the ability to communicate the key stakeholders, peers and staff.</li><li>Grant writing and grant and contract management experience with proven results.</li><li>High degree of professional integrity to deal ethically with confidential information.</li><li>Ability to work under minimal supervision.&nbsp;</li><li>Excellent computer skills (minimum of Microsoft software programs).</li><li>Possess a valid driver’s license and have use of insured motor vehicle.</li></ul>Working Conditions &amp; Physical Requirements&nbsp;Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.Direct Reports-&nbsp;CoordinatorUnited Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap or disability, or marital or veteran status.&nbsp;Salary band- $48,000-$53,000Date last reviewed/revised: August 28, 2024

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