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The Community Care Advocate answers calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller's needs and recommend effective alternatives for resolution. Key Responsibilities:<ul><li>Process a high volume of incoming calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter and housing, and utility bill payment assistance.</li><li>Employ listening skills in order to understand all of the caller's needs.</li><li>Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.</li><li>Identify and offer effective solutions to both expressed and latent needs.</li><li>Connect callers with resources in the caller's area that offer assistance.</li><li>Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes.</li><li>Report inaccurate database information to the Resource group for correction.</li><li>Record caller data accordingly to prescribed policies.</li><li>Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services.</li></ul>In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths and passions through participation on cross-functional teams. Competencies:<ul><li>Communicates Effectively</li><li>Relationship Management</li><li>Adaptability</li><li>Tenacity</li><li>Continuous Learning</li><li>Self-Management</li><li>Drives for Results</li><li>Problem Solving / Critical Thinking</li><li>Customer Focus</li><li>Teamwork and Inclusion</li><li>Self-Awareness</li></ul>Demonstrated Abilities:<ul><li>High-impact, customer-focused telephone communication skills</li><li>Effective listening and problem solving involving customer service via telephone</li><li>Ability to function successfully in a fast-paced, often stressful work environment</li></ul>Acquired Knowledge:<ul><li>High school diploma, with some social services coursework or experience preferred</li><li>A minimum of 1 year of experience in a high-volume crisis center</li><li>Basic computer skills, including MS Word, Outlook, Excel, and Internet searches</li></ul>This position pays $19.24 per hour and will primarily be a work-from-home opportunity

United Way for Southeastern Michigan

Community Care Advocate

The President &amp; CEO of United Way of Northwest Michigan (UWNWMI) is a strategic leadership role that intersects community impact, collaboration, organizational management, resource development, and innovation. Reporting to the Board of Directors, the President &amp; CEO steers the strategy and operations of a dynamic nonprofit committed to improving lives across the NWMI region with an emphasis on the ALICE population. Key areas of focus include accessible childcare programs such as TriShare and Great Start to Quality, as well as a trailblazing dental access program, United We Smile. The President &amp; CEO is a visible and trusted leader in the community—building partnerships, forging donor relationships, influencing public policy, and ensuring every dollar raised drives measurable impact in health, education, and financial stability. With responsibility spanning fundraising, organizational strategy and sustainability, compliance, team development, and financial stewardship, this role is both broad and deeply rewarding. We’re seeking a proven leader, relationship builder, and strategic thinker with financial and operational management expertise who can inspire teams, engage stakeholders, and analyze and enhance the effectiveness, sustainability, and relevance of UWNWMI programs. If you are passionate about creating lasting change in Northern Michigan communities and have the vision to lead an evolving organization into its next chapter, we invite you to explore this opportunity. &nbsp;

2 Full time Jobs in Michigan