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By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor's&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a face paced environment and willingness to pitch in to help team. By bringing people and organizations together to solve our region’s most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It’s more than a day job.</li></ul>It’s a mission. Come work with us!The&nbsp;Housing Plus Operations and Program Supervisor is responsible for the day-to-day operations of the 211 Housing Plus program and supports the 211 Navigation Center. General duties include hiring and supervising team members, scheduling team to ensure proper coverage, and representing the program at internal and external meetings.Responsible for establishing, maintaining, and elevating relationships with government representatives, homeless service providers, volunteers, etc. It is the&nbsp;Housing Plus Operations and Program Supervisor’s&nbsp;responsibility to stay abreast of funding proposal due dates, manage proposal timelines, and work with leadership to complete and deliver proposals as well as for monthly and quarterly grant-related reports and any ad hoc report requests.Housing Plus operational hours are Mon-Fri 7:30am to 5:00pm. However, this position is responsible for ensuring after-hours coverage and coordinates with third-party after-hours vendor to ensure seamless operations. Also supports 211 Navigation Center team during normal and holiday hours.General Responsibilities:<ul><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li><li>Hire, train, and supervise an assigned team</li><li>Manage daily operations, including scheduling and managing time off for assigned team. Coordinates with 211 Program Manager and 211 Director for supplemental shift coverage for planned and unplanned staffing shortages. Acts as back up when needed.</li><li>Serve as liaison with shelter directors and others to whom the program makes shelter referrals; follow up on complaints/problems with referrals.</li><li>Represent program at internal and external meetings, coalitions etc. specifically in required Continuum of Care meetings and subcommittee meetings across the region. Provides leadership at these tables and can make operational changes, that do not impact finances, that are suggested or needed by committees.</li><li>Remains apprised of developments or changes in regional homeless and prevention services. Communicates trends, changes, challenges, and plans with leadership on a regular basis.</li><li>Pull and create monthly and quarterly grant related reports to submit to Director for final approval. Presents reports at internal and external leadership meetings.</li><li>Provides timely updates and training to team related to homeless services and resources, processes and call work flow updates, and database updates.</li><li>Develop process and procedures for all after-hours support functions. Communicates changes to after-hours vendor in a timely manner.</li><li>Provides timely and accurate response to City and County requests for information and action.</li><li>Oversees quality assurance related activities including client file management, documentation, and customer service experience.</li><li>Acts as liaison between the program and the Homeless Management Information System provider, working with them to create reports, train new team members, schedule audits, etc.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Must be able to handle difficult situations with mature attitude, judgement, poise, tact and diplomacy</li><li>Associate or Bachelor’s degree (preferred) in human services, social work, or related field.</li><li>Minimum of two years of direct supervisory experience.</li><li>Two or more years working in a social service field, preference for those who have worked in homeless services.</li><li>Ability to work in a fast paced environment and willingness to pitch in to help team.</li><li>Must have a high level of attention to detail and concern for accuracy.</li><li>Self-starter with demonstrated ability to work independently and within teams, meet deadlines, and manage projects effectively.</li></ul>To view the position and apply,&nbsp;<a href="https://helpingpeople.aaimtrack.com/jobs/1246043" target="_blank">click here</a>. &nbsp; You may also apply by sending your resume to <a href="mailto:careers@unitedwaystl.org" target="_blank">careers@unitedwaystl.org</a>United Way of Greater St. Louis is an Equal Opportunity Employer.

United Way of Greater St. Louis

Greater St. Louis

Housing Plus Ops and Program Supervsior

By bringing people and organizations together to solve our region's most pressing issues, United Way of Greater St. Louis is making our community a better place to live, work, and thrive. It's more than a day job. It's a mission. Come work with us!The Data Manager is responsible for developing and maintaining application/reporting software and databases used by our funded agencies, extracting and analyzing data in our database, ensuring high levels of data integrity and quality, overseeing data management processes, conducting community research, creating reports to address requests for both internal and external data, and providing technical support related to data collection and analysis efforts within our community impact function. &nbsp;General Responsibilities:<ul><li>Data &amp; database management<ul><li>implement policies and protocols to manage data collected from 211 partners that help ensure data quality and integrity; collaborate with relevant staff to build and maintain infrastructure of online reporting data collection systems; serve as liaison with online application/reporting system vendor to ensure custom reports are developed to specified standards and data is extracted as needed; create resources and systems to build organizational understanding of agency and community data; oversee and implement procedures to ensure existing data is up to date and accurate.</li></ul></li><li>Data collection, analysis &amp; interpretation<ul><li>build organizational understanding of internal and external data by conducting community research and analyzing internal data to create accurate easily interpretable reports, ensure updated, accurate information is shared in appropriate repositories; navigate public data sources to locate nonprofit, and community data that is pertinent to further organizational efforts; develop and manage standard and custom queries to extract data from existing databases; represent Community Impact Division at organization-wide data team meetings; create easily accessible platforms that empower coworkers to locate and understand data; manage a process to efficiently and effectively address organizational data needs.</li></ul></li></ul> &nbsp;<ul><li>Technical support<ul><li>work with vendor to troubleshoot issues with online application/reporting portal and databases; support coworkers in resolving issues related to online reporting systems, and resultant reports.</li></ul></li></ul> &nbsp;Key Accountabilities:<ul><li>Develop and maintain queries and tables within the 211 databases to allow for consistent and standardized data analysis.</li><li>Produce monthly, quarterly and annual reports with data collected from multiple platforms/systems.</li><li>Create compelling and reader-friendly infographics, tables, graphs, maps and other presentation visuals to communicate complex ideas, issues and trends gleaned from statistical reports.</li><li>Ensure validity of critical data is accurately collected.</li><li>Troubleshoot data issues and works in collaboration with internal staff to identify and correct issues and ensure validity and efficacy of data.</li><li>Collaborate with Community Impact teams to integrate insights into program planning</li><li>Proactively identify areas of concern within the department processes or data collection systems and brings those to the Team for discussion.</li><li>Serve as a liaison with the online application/reporting system vendor to ensure all system aspects (online portal, forms, reports, queries, database, etc.) are functional and accurate while ensuring projects are completed on time and according to specifications</li><li>Contribute to the overall success of the United Way by performing other essential duties and responsibilities as assigned</li></ul> &nbsp;KSA (Knowledge, Skills and Abilities):<ul><li>Minimum of two to four years of experience working in data administration and management functions (collection, analysis, communication, distribution, etc.)</li><li>Bachelor's degree or equivalent experience required.</li><li>High proficiency in MS Office Suite required, including advanced Excel function</li><li>Experience using technology to create custom reports and maps</li><li>Ability to manage data by conducting quality and integrity audits, writing data dictionaries, and building data collection infrastructures appropriate for data needs</li><li>Ability to access, extract, and utilize data from public data sources (Census, DESE, BLS, etc.)</li><li>Ability to quickly learn to navigate technological systems; experience building capacity of others to access these systems is preferred</li><li>Excellent oral and written communication skills that support effective working relationships with a diverse group of individuals both internal and external to the organization.</li></ul>We offer a comprehensive benefits package including a hybrid work schedule, 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, and vision insurance for you and your family beginning the first of the month after employment, life insurance, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule. to apply: &nbsp;send your resume to <a href="mailto:careers@stl.unitedway.org" target="_blank">careers@stl.unitedway.org</a> or click on <a href="https://nam04.safelinks.protection.outlook.com/?url=https%3A%2F%2Fhelpingpeople.aaimtrack.com%2Fjobs%2F1223465-118480.html&amp;data=05%7C02%7Cbeth.sare%40unitedwaystl.org%7C85f9487a1eca48713c5208ddaab10ab8%7C5b968ba4d9ac46ebb517f7603f392f37%7C0%7C0%7C638854399547524962%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=KikWoMb6e3kHk2Do7xZR%2B0KITxYV8lftkJwEwc9LOlc%3D&amp;reserved=0" target="_blank">https://helpingpeople.aaimtrack.com/jobs/1223465-118480.html</a>&nbsp;After hire, residency in Missouri or Illinois &nbsp;is required. &nbsp;Employment is contingent upon passing a background check.United Way of Greater St. Louis is an Equal Opportunity Employer &nbsp;

2 Full time Jobs in St. Louis, MO, USA