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POSITION SUMMARY Provide comprehensive administrative and operational support to the Individual Development team, including implementation of an annual fundraising drive, solicitation volunteer coordination, data management, and departmental communications. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Assist with the launch of HFUW’s annual fundraising drive that will support donor retention, renewal, and acquisition of individual donors.</li><li>Support the recruitment and coordination of solicitation volunteers to meet program and participation goals, ensuring timely engagement, clear communication, accurate tracking, and fulfillment of administrative requirements.</li><li>Administer the Individual Development’s prospecting process in partnership with the Technology team to ensure accurate data management, tracking, and identification of giving opportunities.</li><li>Update and maintain the Customer Relationship Management (CRM) system.</li><li>Assist with providing detailed reporting on individual solicitation outputs and outcomes.</li><li>Handle administrative tasks for the Individual Development team mailings, including editing, printing, assembling, and coordination.</li><li>Answer and coordinate inbound communications related to the Development and External Relations team.</li><li>Support the departments’ onsite and offsite events and meetings (scheduling meetings, managing attendance, preparing materials, room setup, and developing meeting minutes).</li><li>Work with the Donor Relations team to ensure timely recognition of donor gifts, to maximize revenue, and enhance donor loyalty.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Collaborate with other departments to ensure consistent brand representation.</li><li>Process vendor payment and work closely with HFUW’s Finance team to ensure that all payment requests are processed accurately and timely.</li><li>Research, order, and track department inventory and supplies.</li><li>Provide back-up support to the Development and External Relations team.</li><li>Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>One year of experience in administration and annual fund or development preferred.&nbsp;</li><li>Fundraising, volunteer management, social services, fundraising, or sales experience preferred.</li><li>Ability to engage C-Suite donors and prospects while building and maintaining relationships.</li><li>Public speaking skills with the ability to confidently address large groups preferred.</li><li>Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.</li><li>Fundraising CRM database experience preferred.</li><li>Customer service skills and experience required.</li><li>&nbsp;Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>Strong proofreading skills required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasionally bending, stooping, or kneeling.</li><li>Occasionally lifting and moving items weighing up to approximately 30 pounds.</li><li>Occasionally ascending or descending stairs, ramps, and the like.</li><li>Occasionally traveling to the office or offsite location.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Occasionally working in an outdoor environment with high or low temperatures.</li><li>Occasional early mornings, evenings, and weekend hours.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li><li>Occasional travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

 Coordinator, Development

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> Coordinator, upliftED </h2> <dl> <dt> Job Title </dt> <dd> Coordinator, upliftED </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27760511 </dd> </dl> <dl> <dt> Work Hybrid </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Orlando, FL, 32804&nbsp; Hybrid </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> This position is located in Orange, Seminole, and Osceola County, granted funded for three years, and is subject to renewal. POSITION SUMMARY Coordinate upliftED outreach, education, marketing, and social media to raise awareness of college readiness and persistence resources. Support students in developing post-secondary plans, engage community partners, maintain digital platforms, and facilitate events that promote enrollment and program success. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Support students in creating and following a post-secondary plan through graduation and enrollment.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Conduct upliftED outreach and education activities.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Attend and increase awareness of upliftED services at interagency networking meetings with other community organizations.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with the marketing upliftED for partnership opportunities. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Update and maintain upliftED website.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Update and monitor the text messaging platform.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Manage and create content for the upliftED social media accounts.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Facilitate outreach events to increase knowledge of college readiness and persistence topics.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain relationships with internal and external stakeholders. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Coordinate the upliftED meetings.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Develop in-depth knowledge of upliftED and services focused on post-secondary education and achieving credentials.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist with providing reporting on program outputs and outcomes. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Participate in meetings to gain updates and training from the Florida College Access Network (FCAN) as required.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Coordinate distribution of upliftED equipment and supplies.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Assist in collecting participant success stories to highlight program achievements. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community. </li> <li>&nbsp; &nbsp;Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include:<ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;One year of experience in working with high school and/or college students preferred.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Experience in Canva and Square Space preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Database experience preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Analytical skills preferred. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision required.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Strong proofreading skills preferred.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li> <li>&nbsp; &nbsp; Bilingual in English and Spanish preferred.&nbsp;</li> </ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> <li>Constantly remaining in a stationary position, often sitting, or standing for prolonged periods.</li> <li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> <li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li> <li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. </li> <li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> <li>Constantly viewing information on a computer screen. </li> <li>Frequently traveling to the office or offsite location. </li> <li>Occasionally lifting and moving of items weighing up to approximately 30 pounds.</li> <li>Occasionally bending, stooping, or kneeling.</li> </ul> WORKING CONDITIONS Working conditions include:<ul> <li>&nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment. </li> <li>&nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li> <li>&nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li> <li>&nbsp; &nbsp; Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li> </ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $20.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

Coordinator, upliftED

POSITION SUMMARY Oversee Impact Groups, fundraising, and volunteer efforts to increase and/or exceed revenue goals. Develop strategies to steward all individual donor relationships, track donor activities, and improve retention. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Manage the planning, implementation, and engagement of Impact Groups in partnership with key stakeholders, inclusive of fundraising opportunities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Develop and manage annual recruitment and retention strategies for Impact Group volunteers, ensuring alignment with organizational goals and strategic priorities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Administer Impact Group committees, including meeting coordination, agenda preparation, minute-taking, and follow-up on action items.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Lead all individual donor stewardship and benefit fulfillment to ensure a consistent, high-quality donor experience that strengthens engagement and supports retention.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Create and manage the annual calendar of stewardship activities and events to ensure timely, consistent, and meaningful donor engagement throughout the year.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Manage and implement a timely recognition and acknowledgment process of all donor gifts to strengthen relationships and enhance long-term loyalty.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Solicit donations through direct outreach and presentations, aligning donor interests with organizational needs.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Partner with the Director and other leadership to set measurable goals for relationship management and revenue forecasting aligned with HFUW needs and social responsibility.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Manage and grow a portfolio of individual and corporate accounts focused on Impact Groups.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaborate to identify new and existing donors across Impact Groups, workplace campaigns, individual giving, volunteers, and fee for service opportunities.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Participate in key civic, professional, and community groups, aligning with their philanthropic goals.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Implement and maintain policies and procedures for the position’s scope to ensure overall HFUW operational excellence.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Manage contracts and invoices under the position’s scope.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Communicate HFUW's mission and vision to diverse audiences through presentations and one-on-one conversations.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collaborate with other departments to ensure consistent brand representation.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Collect and evaluate volunteer feedback to highlight achievements or opportunities for growth.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Stay informed about HFUW’s services, products, and the key issues affecting the communities we serve.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Provide back-up support to Development and External Relations team.</li><li>&nbsp; &nbsp;Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>&nbsp; &nbsp; Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Three to five years of experience in nonprofit, event planning, volunteer management, fundraising, or sales experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Public speaking skills and networking with the ability to confidently address large groups and corporate leadership required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong networking skills to build and foster key relationships.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office required, with advanced experience in Excel preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;CRM database experience preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Customer service skills and experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Excellent analytical skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to work independently with minimal supervision required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong interpersonal skills to understand and respond effectively to the needs and interests of potential donors and clients.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong proofreading skills required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize critical thinking and problem-solving skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable high-speed internet connection.</li><li>&nbsp; &nbsp; Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:&nbsp;<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly moving about to accomplish tasks or moving from one worksite to another.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly viewing information on a computer screen.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Constantly traveling to the office or offsite location.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequently bending, stooping, or kneeling.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequently lifting and moving items weighing up to approximately 30 pounds.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequently remaining in a stationary position, often sitting, or standing for prolonged periods.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequently operating motor vehicles.</li></ul>WORKING CONDITIONSWorking conditions include:<ul><li>&nbsp; &nbsp; &nbsp; &nbsp;Hybrid inside working environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent working in an outdoor environment with high or low temperatures.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;High level of long periods of concentration.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Reliable transportation required.</li><li>&nbsp; &nbsp; Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Manager, Donor Relations

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Accounts Receivable AssociateLocation: Lakeland, FL Status: Full-Time | On-Site Salary Range: $23 - $26/hour (based on experience) Reports to: Manager, Donor ServicesWhy Choose United Way of Central Florida?At United Way of Central Florida (UWCF), we are driven by a shared mission: to improve lives and strengthen our community. We bring passion and purpose to everything we do -- guided by the values of integrity, impact, collaboration, accountability, and being truly mission-driven. Here, your work will matter. You’ll join a supportive, high-performing team in a role that blends meticulous attention to detail with meaningful purpose. We offer excellent benefits and opportunities to grow your career in nonprofit finance.Position OverviewThe Accounts Receivable Associate supports accurate and timely processing of donor pledges and payments in our CRM system (Andar), while also providing excellent customer service to donors, agencies, and internal teams. This role is essential to maintaining the integrity of our donor database and financial records.&nbsp;Key ResponsibilitiesAccounts Receivable &amp; Campaign Processing<ul><li>Receive, record, and process all donor pledges, payments, designations and campaign receipts accurately in Andar.</li><li>Prepare and verify daily bank deposits and maintain documentation for all cash/check receipts.</li><li>Audit campaign envelopes to ensure completeness and accuracy.</li><li>Import and reconcile credit card transactions and other campaign payments.</li><li>Set up recurring credit card subscriptions and follow up on declined transactions.</li><li>Prepare and distribute tax receipts, invoices, and pledge reminders (direct and payroll).</li><li>Maintain data quality and consistency within Andar CRM.</li><li>Review, file, and maintain donor pledges (physical and electronic) in accordance with document retention policy.</li></ul>Donor &amp; Partner Communication<ul><li>Serve as a point of contact for donors, agencies, company representatives, and internal Resource Development staff regarding pledge and payment inquiries.</li><li>Respond to questions submitted via phone, email, or Agency Portal in a timely and professional manner.</li><li>Collaborate with the Community Impact and Resource Development teams to ensure accurate donor and grant data processing.</li></ul>Financial &amp; Team Support<ul><li>Support monthly pledge reconciliations and year-end closeout.</li><li>Help analyze donor accounts for collections and coordinate resolution efforts.</li><li>Support the annual budget process by gathering financial data and reports.</li><li>Assist in training seasonal or temporary staff on campaign envelope processing.</li><li>Organizational Participation</li><li>Uphold financial policies, procedures, and internal controls.</li><li>Collaborate with team members to achieve department and organizational goals.</li><li>Actively contribute to a positive and mission-driven team culture.<ul><li>Associate degree in Accounting, Business, or related field.</li></ul></li></ul>What We’re Looking ForRequired:<ul><li>Minimum 2 years of experience in accounts receivable, accounting support, or financial data entry.</li><li>Proficient in Microsoft Office, especially Excel (formulas, data sorting, lookups).</li><li>Excellent organizational, interpersonal, and communication (oral and written) skills.</li><li>Ability to manage multiple tasks, meet deadlines, and maintain accuracy.</li><li>Strong attention to detail and commitment to data integrity.</li><li>Ability to work both independently and as part of a team.</li></ul>Desired:<ul><li>Bachelor’s degree in Accounting, Business Administration, or related discipline.</li><li>Experience working in a nonprofit or donor-driven organization.</li><li>Familiarity with Andar or other donor management/CRM systems and Microsoft CRM.</li><li>Experience with high-volume data processing, reconciliations, or collections follow-up.</li></ul>Compensation and Benefits This is a full-time, hourly role with a salary range of $23-26 per hour.Benefits include:&nbsp;• Medical, dental, and vision coverage&nbsp;• 403(b) retirement savings plan with employer match&nbsp;• Generous PTO and holiday schedule&nbsp;• Professional development and continuing education opportunities&nbsp;Ready to Make an Impact? If you're a motivated, community-minded individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Inclusion at UWCF&nbsp;At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Accounts Receivable Associate

<h4 id="h-employment-and-careers">WORK UNITED</h4> <h2> Program Manager, Tech Education </h2> <dl> <dt> Job Title </dt> <dd> Program Manager, Tech Education </dd> </dl> <dl> <dt> Job ID </dt> <dd> 27760009 </dd> </dl> <dl> <dt> Work Hybrid </dt> <dd> Yes </dd> </dl> <dl> <dt> Location </dt> <dd> Orlando, FL, 32804&nbsp; Hybrid </dd> </dl> <dl> <dt> Other Location </dt> </dl> <dl> <dt> Description </dt> <dd> POSITION SUMMARY Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s Digital Horizons program. The internal title for this position is Program Manager, Digital Horizons.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level: <ul> <li>Oversee the day-to-day operations of all programmatic areas under the position’s scope. </li> <li>Develop content expertise on all programmatic areas under the position’s scope. </li> <li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope. </li> <li>Lead the development and daily operations of the United Learning Lab, including scheduling, educational programming, and on-site logistics.</li> <li>Build and maintain community partnerships to support meaningful engagement, relevant programming, and successful site delivery.</li> <li>Develop and provide training on all programmatic areas under the position’s scope. </li> <li>Constantly monitor and provide leadership and support to direct reports.</li> <li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development. </li> <li>Ensure that the team maintains detailed, accurate and timely records.</li> <li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li> <li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li> <li>Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.</li> <li>Develop and maintain existing partnerships with key stakeholders.</li> <li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li> <li>Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals. </li> <li>Collect participant success stories to highlight program achievements. </li> <li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li> <li>Facilitate outreach events to increase knowledge of Digital Horizons program services.</li> <li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li> </ul> JOB REQUIREMENTS Job requirements include: <ul> <li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li> <li>Three to five years in nonprofit, information technology, program management, or project management preferred. </li> <li>Knowledge or ability to assimilate information related to the digital divide. </li> <li>Public speaking and presentation experience required.</li> <li>Advanced experience with Microsoft Office required. </li> <li>Customer service skills and experience required. </li> <li>Ability to edit, complete, and assemble reports.</li> <li>Attention to detail and accuracy. </li> <li>Excellent analytical skills. </li> <li>Ability to multi-task and work in a fast-paced environment.</li> <li>Strong communication skills, both written and orally, required. </li> <li>Ability to utilize critical thinking and problem-solving skills. </li> <li>Ability to utilize organizational skills effectively. </li> <li>Must have access to a private, secure, and stable internet connection.</li> <li>Must have access to a quiet, confidential workspace.</li> <li>Bilingual is a plus. </li> </ul> COMPETENCY REQUIREMENTS ​Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Problem Solving - Ability to identify and resolve problems. Planning &amp; Organization - Ability to plan and organize work activities. Leadership - Motivate and inspire others. Conflict Resolution - Encourage open communication to resolve difficult situations. Managing People - Provide direction to subordinates that encourages performance.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDS Physical demands include: <ul> <li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li> <li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li> <li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li> <li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer. </li> <li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li> <li>Constantly viewing information on a computer screen.&nbsp; </li> <li>Frequently traveling to the office or offsite location. </li> <li>Occasional standing for prolonged periods.</li> <li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li> <li>Occasional bending, stooping, or kneeling.​​​​​​</li> </ul> WORKING CONDITIONS Working conditions include:<ul> <li>Hybrid inside working environment. </li> <li>High level of long periods of concentration.</li> <li>Frequent interactions with internal and external customers.</li> <li>Reliable transportation required.</li> </ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over. </dd> </dl> <dl> <dt> Pay Range </dt> <dd> $58,656.00 &nbsp; None to $0.00 &nbsp; None </dd> </dl> <h3> Option 1: Create a New Profile </h3>

Program Manager, Tech Education 

Why Choose United Way of Central Florida? Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we are deeply devoted to our mission -- knowing just how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position Overview We’re seeking an enthusiastic, highly motivated, and relationship-focused Manager of Individual Philanthropy to grow and deepen our Leadership Giving donor base. This role reports to the Director of Individual Philanthropy and requires a self-starter and quick learner with a proven ability to take initiative and build strong connections. The Manager is responsible for cultivating one-on-one relationships with donors contributing $1,000 or more annually, meeting fundraising goals, and leading engagement efforts for the Young Leaders Society (YLS) affinity group. This position plays a key role in donor stewardship, volunteer coordination, and committee engagement to inspire lasting philanthropic support.&nbsp;Key Responsibilities<ul><li>Cultivate and manage meaningful one-on-one relationships with Leadership Giving donors.</li><li>Lead the Young Leaders Society (YLS), including volunteer recruitment, committee coordination, and event planning.</li><li>Provide support to the Director of Individual Philanthropy in the cultivation and engagement of all levels of Leadership Giving donors, including those connected to the Women United affinity group.</li><li>Develop and implement a strategic annual calendar of donor touchpoints and activities.</li><li>Execute stewardship efforts, including personalized outreach and donor recognition.</li><li>Collaborate with the Corporate Philanthropy team to identify and cultivate new giving opportunities.</li><li>Maintain up-to-date records of donor interactions in CRM systems (e.g., ANDAR).</li><li>Represent UWCF at community functions and networking events to build donor relationships and promote the mission.</li><li>Use social media and community presence to expand engagement and visibility.</li></ul>What We’re Looking For<ul><li>Proven experience in direct fundraising, including one-on-one donor engagement, asking for donations, and stewarding relationships to foster giving.</li><li>Strong skills in volunteer management, including recruiting, training, and engaging volunteers effectively.</li><li>Exceptional ability to build, cultivate, and deepen donor relationships.</li><li>Familiarity with the local community, philanthropic landscape, and key stakeholders is highly desirable.</li><li>Ability to manage multiple priorities with excellent organizational and interpersonal skills.</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint); familiarity with CRM systems such as ANDAR is a plus.</li><li>Exceptional communication skills – written and verbal.</li><li>Ability to work flexible hours, including occasionally early mornings, evenings, and weekends.</li></ul>Ideal Candidate Profile:<ul><li>Bachelor’s degree in business, marketing, nonprofit management, or related field.</li><li>2–5 years of experience in fundraising, volunteer management, or community engagement.</li><li>Track record of highly successful donor or volunteer relationship development.</li><li>Familiarity with the local philanthropic landscape is preferred.</li></ul>Additional Requirements This position requires the ability to travel locally throughout the county to attend events, donor meetings, and volunteer engagements. Reliable transportation and a valid Florida driver’s license are required. When not in the field, an in-office presence is expected at UWCF’s Lakeland headquarters.Compensation and Benefits This is a full-time, exempt position with an annual salary range of $50,000–$55,000, commensurate with experience and qualifications. UWCF offers a comprehensive benefits package including:<ul><li>Medical, dental, and vision coverage</li><li>403(b) retirement savings plan with employer match</li><li>Generous paid time off and holiday schedule</li><li>Opportunities for professional development and advancement</li></ul>Ready to Make an Impact? If you're a mission-driven professional ready to foster lasting relationships and inspire giving in our community, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Inclusion at UWCF At UWCF, we believe that diverse voices and experiences enrich our mission and culture. We are proud to be an Equal Opportunity Employer. All employment decisions are made based on merit and business need. UWCF is a drug-free workplace. Candidates must pass a drug screening prior to employment.

Manager, Individual Philanthropy

POSITION SUMMARY Leads the overall strategy and operations of the Marketing and Communications department, aligning marketing, communications, public relations, brand messaging, and storytelling with HFUW’s mission, strategic plan, and revenue goals. Oversees department staff, budgeting, policy development, cross-functional collaboration, and performance measurement to drive visibility, engagement, and organizational impact. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>&nbsp; &nbsp; Oversee the overall administration and operations of the Marketing and Communications department, ensuring excellence in execution, innovation, and alignment with organizational priorities.&nbsp;</li><li>&nbsp; &nbsp; Develop and oversee a comprehensive, integrated marketing and communications strategy that supports HFUW’s mission, strategic plan, and long-term objectives.</li><li>&nbsp; &nbsp; Use marketing and communications expertise to raise HFUW’s profile, enhance brand recognition, and support efforts to increase and diversify revenue.</li><li>&nbsp; &nbsp; Create, manage, and monitor the department’s annual budget, contracts, and vendor relationships to ensure fiscal responsibility and resource optimization.</li><li>&nbsp; &nbsp; Provide vision and direction for brand positioning, voice and messaging.</li><li>&nbsp; &nbsp; Design and implement public and media relations strategies that position HFUW and its leaders as trusted voices in the community; serve as spokesperson and oversee crisis communication responses as needed.</li><li>&nbsp; &nbsp; Build and maintain, strong relationships with media outlets, partners and influencers.</li><li>&nbsp; &nbsp; Conduct and oversee market research to inform decision-making, shape programs, and guide communication strategies for diverse audiences.</li><li>&nbsp; &nbsp; Ensure cross-departmental participation to align with HFUW’s strategic plan and performance metrics.</li><li>&nbsp; &nbsp; Review and approve policies and procedures in all marketing and communications.</li><li>&nbsp; &nbsp; Ensure HFUW’s readiness and ability to communicate effectively in times of disaster and emergency; serve as a key leader during critical incidents.</li><li>&nbsp; &nbsp; Lead and develop a high-performing marketing and communications team, provide coaching, feedback, and growth opportunities to ensure department success.</li><li>&nbsp; &nbsp; Ensure appropriate coaching, performance reviews, and professional development opportunities are provided to the department.</li><li>&nbsp; &nbsp; Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>&nbsp; &nbsp; Collaborate cross-functionally with Development, Programs, and other departments to deliver integrated campaigns and shared messaging aligned with organizational goals.</li><li>&nbsp; &nbsp; Partner with the HFUW leadership team to identify synergies, evaluate initiatives, and shape strategies that advance the organization’s mission and visibility.</li><li>&nbsp; &nbsp; Evaluate data, KPIs, and trends to measure marketing effectiveness, inform improvements, and drive decisions that raise the profile of HFUW.</li><li>&nbsp; &nbsp; Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>&nbsp; &nbsp; Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>&nbsp; &nbsp; Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>&nbsp; &nbsp; Bachelor’s degree in Marketing, Communications, Public Relations, Business Administration, or related field required, or equivalent combination of experience and education may be considered in lieu of degree. Master’s degree preferred.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Valid Driver License required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Seven years in marketing, communications, public relations, or brand management required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Prior non-profit experience preferred.</li><li>&nbsp; &nbsp; &nbsp; Proven ability to manage complex, multi-channel marketing projects from planning through execution, ensuring timely delivery, budget adherence, and cross-functional coordination.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Five years of supervisory or coaching experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Public speaking and presentation experience required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Intermediate experience with Microsoft Office and other related technology required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to edit, complete, and assemble reports.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Attention to detail and accuracy.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Excellent analytical skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to multi-task and work in a fast-paced environment.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Strong communication skills, both written and orally, required.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize critical thinking and problem-solving skills.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Ability to utilize organizational skills effectively.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a private, secure, and stable internet connection.</li><li>&nbsp; &nbsp; &nbsp; &nbsp;Must have access to a quiet, confidential workspace.</li><li>&nbsp; &nbsp; Bilingual is a plus.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Conflict Resolution - Encourage open communication to resolve difficult situations. Strategic Thinking - Develop strategies to achieve organizational goals. Delegation - Delegates and monitors independent work assignments. Change Management - Builds commitment from those affected by change. Visionary Leadership - Mobilizes others to fulfill the vision. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>&nbsp; &nbsp; Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>&nbsp; &nbsp; Constantly communicating with others to exchange information through speaking, hearing, reading, and writing both in-person and virtually.</li><li>&nbsp; &nbsp; Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>&nbsp; &nbsp; Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>&nbsp; &nbsp; Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>&nbsp; &nbsp; Constantly viewing information on a computer screen.&nbsp;</li><li>&nbsp; &nbsp; Frequently traveling to the office or offsite location.</li><li>&nbsp; &nbsp; Occasional lifting and moving of items weighing up to approximately 25 pounds.</li><li>&nbsp; &nbsp; Occasional bending, stooping, or kneeling.</li></ul> WORKING CONDITIONS Working conditions include:<ul><li>&nbsp; &nbsp; Hybrid inside working environment.</li><li>&nbsp; &nbsp; Frequent early mornings, evenings, and weekend hours.</li><li>&nbsp; &nbsp; High level of long periods of concentration.</li><li>&nbsp; &nbsp; Frequent interactions with internal and external customers.</li><li>&nbsp; &nbsp; Reliable transportation required.</li><li>&nbsp; &nbsp; Frequent travel to multiple locations in Orange, Osceola, and Seminole Counties.</li></ul> Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Vice President, Marketing & Publlic Relations

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

9 Full time Jobs in Orlando, FL, USA