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​​​​​​ POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc. Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals. &nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

211 & Crisis Services Specialist

Why Choose United Way of Central Florida? Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position Overview We’re looking for a passionate and skilled&nbsp;Master Teacher&nbsp;to supervise and mentor paraprofessional teachers in pre-kindergarten classrooms, ensuring they acquire the skills necessary to deliver high-quality early childhood education. By providing coaching, training, and resources, the Master Teacher will directly impact the development of young learners and elevate the overall standard of childcare education in our community.Key Responsibilities<ul><li>Supervise internships for paraprofessionals in childcare centers, providing guidance and evaluation.</li><li>Support and enhance daily operations of pre-kindergarten classrooms by implementing improvements as needed.</li><li>Deliver training to foster effective teamwork, increasing the percentage of children actively engaged in school readiness activities.</li><li>Provide individualized coaching and resources to improve teaching skills.</li><li>Promote awareness of nationally recognized quality standards for early childhood education (NAEYC).</li><li>Conduct pre- and post-assessments using tools like the Peabody language assessments and share results with parents.</li><li>Collect and analyze data on classroom environments and teacher-child interactions to support ongoing improvements.</li><li>Coordinate events to encourage parent involvement in their child’s education.</li><li>Collaborate with local organizations to enhance early learning quality, reporting findings and progress as required.</li><li>Maintain accurate records and provide regular updates to leadership and partner organizations.</li></ul>What We’re Looking For<ul><li>A flexible schedule, with the ability to travel to childcare sites and attend occasional evening events.</li><li>Strong communication and interpersonal skills, with the ability to train and coach diverse groups.</li><li>Problem-solving abilities to adapt to dynamic classroom needs.</li><li>Familiarity with early childhood education best practices and evaluation tools.</li><li>Proficiency with Microsoft Office (Word, Excel) and database systems.</li></ul>Ideal Candidate Profile<ul><li>Education:&nbsp;Bachelor’s degree in early childhood education, Child Development, or a related field preferred.</li><li>Experience:&nbsp;Pre-kindergarten teaching experience, with at least five years in early childhood education or training roles.</li><li>Demonstrated skills in teaching, mentoring, and management within diverse environments.</li><li>Strong time-management skills and a commitment to fostering excellence in early education.</li></ul>Compensation and Benefits This role offers a starting base annual salary range of $48,000 - $52,000 dependent on experience and qualifications, along with a comprehensive benefits package, including paid time off and holiday pay. It is a full-time position with opportunities for professional development and career growth.Ready to Make an Impact? We are seeking someone to join our team in the January/February 2025 timeframe. If you're a motivated educator who is passionate about shaping the future of early childhood education, we encourage you to apply! Submit your resume to&nbsp;<a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCF At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Master Teacher

Why Choose United Way of Central Florida?Imagine going home each day with the satisfaction of knowing you’ve made a lasting difference. At United Way of Central Florida (UWCF), our team shares a powerful passion for creating positive change in our community. We work in a dynamic and supportive environment where every day brings new opportunities to uplift others. United by our commitment to service, we work hard because we know how much our community relies on us. Alongside a vibrant, positive work culture, we offer competitive benefits and career growth opportunities. If you're looking for a meaningful career that combines personal achievement with community impact, consider joining the United Way team.Position OverviewWe’re looking for a dedicated Community Wellness Navigator to serve Polk County residents by connecting them to the Polk HealthCare Plan and linking them to vital social services for food, housing, transportation, childcare, and more.Key Responsibilities<ul><li>Promote the Polk HealthCare Plan by guiding eligible residents through information and online enrollment.</li><li>Build awareness of local health and social resources for Polk County residents, connecting individuals and families with essential services like SNAP, Medicaid, and food distribution.</li><li>Provide ongoing support for clients and document each interaction accurately in our system.</li><li>Participate in proactive team initiatives to meet departmental goals and exceed benchmarks set by Polk County Indigent Healthcare.</li></ul>What We’re Looking For<ul><li>Flexible schedule, with availability to work some evenings and weekends.</li><li>Comfortable speaking to groups with frequent public interaction.</li><li>Strong problem-solving skills, with the ability to adapt to diverse situations.</li><li>Able to attend outdoor events and work in varying weather conditions.</li><li>Knowledgeable about Health and Human Service resources for Polk County residents.</li><li>Strong teamwork skills and experience working with multicultural, diverse populations.</li><li>Proficiency with Microsoft Office (Word, Excel) and familiarity with SharePoint is preferred.</li></ul>Ideal Candidate Profile<ul><li>Bachelor’s degree in health and human services or related field, or equivalent experience.</li><li>Previous experience in sales and strong interpersonal skills.</li><li>Time-management expertise and clear, effective communication skills.</li><li>Bilingual English/Spanish preferred.</li></ul>Physical RequirementsThis role involves working outdoors year-round in Florida’s climate. Candidates must be comfortable with varying weather conditions.Compensation and BenefitsThis role starts at $22.50 per hour and includes a comprehensive benefits package, paid time off, and holiday pay. When not at events, this position requires in-office presence.Ready to Make an Impact?If you're a motivated, community-centered individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Community Wellness Navigator

Why Join United Way of Central Florida?At UWCF, we believe in making a difference every day. Our work impacts lives, strengthens communities, and provides a meaningful career for those who join us. If you're looking for a dynamic and supportive workplace where your skills in finance and HR can contribute to a greater purpose, this is the opportunity for you!Position Overview: We are seeking a detail-oriented, personable and highly organized Accounts Payable and HR Administrative Coordinator to join our dedicated team at UWCF. This role will be integral to both our finance and human resources teams, responsible for processing accounts payable and financial functions and providing comprehensive HR administrative support. The ideal candidate will have a strong background in both financial processes and HR administration, with at least 2 years of experience.Key Responsibilities:Accounts Payable Duties:<ul><li>Process vendor invoices accurately and timely, ensuring proper coding and approvals.</li><li>Reconcile accounts payable transactions and resolve any discrepancies with vendors.</li><li>Prepare and process payments (checks, ACH, and wire transfers) in accordance with payment schedules.</li><li>Maintain accurate financial records and documentation for auditing purposes.</li><li>Assist with month-end closing activities and provide support during audits.</li><li>Monitor accounts to ensure payments are up-to-date and manage vendor relationships.</li><li>And other financial-related duties as assigned.</li></ul>HR Administrative Duties:<ul><li>Employee Records: Maintain and update personnel files, I-9 verification records, and confidential medical files in compliance with legal requirements.</li><li>Onboarding: Coordinate new hire orientation, including paperwork, drug screens, background checks, benefits enrollment and partnering with IT and leadership to ensure smooth onboarding.</li><li>Employee Benefits: Manage employee health benefits enrollment, 403(b) retirement plan forms, and medical/parental leave documentation, acting as the point of contact for benefits inquiries.</li><li>HRIS Records Management: Ensure accurate entry of new hire data, including emergency contacts and other personal details, into the HR Information System (HRIS).</li><li>Administrative HR Support: Assist with performance management processes, promotions, pay increases, and other employee lifecycle documentation. Serve as local point of contact on HR inquiries.</li><li>Maintain confidentiality and ensure compliance with all HR policies and procedures.</li></ul>Qualifications:<ul><li>Associate’s degree in business administration, or a related field.&nbsp; Bachelor’s degree preferred.</li><li>Minimum of 2 years of experience in accounts payable and HR administration.</li><li>Proven competence in payroll processing is required, though payroll will not be a primary responsibility initially.</li><li>Strong knowledge of HR practices, labor laws, and compliance requirements.</li><li>Proficiency in accounting software desired (e.g. Financial Edge NXT) and HRIS systems (preferably ADP Workforce Now).</li><li>Excellent attention to detail, organizational skills, and the ability to manage multiple priorities.</li><li>Outstanding interpersonal and communication skills, with the ability to interact effectively with all levels of staff.</li><li>Ability to handle sensitive information with discretion and maintain confidentiality.</li></ul>Preferred Qualifications:<ul><li>Experience in a nonprofit organization is highly desirable.</li><li>Familiarity with 403(b) retirement plans and nonprofit benefit structures.</li><li>Knowledge of Microsoft Office Suite (Excel, Word, Outlook) and Google Workspace tools.</li></ul>Compensation &amp; Benefits<ul><li>&nbsp;Salary: $49,000 - $52,000</li><li>Comprehensive Benefits: Paid time off, health insurance, and professional development opportunities. Growth Potential: This full-time position offers significant opportunities for leadership and impact within our organization.</li><li>This role is an in-office position</li></ul>Apply Today! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the next step in shaping the future with an outstanding team.Diversity &amp; Inclusion at UWCF&nbsp;At UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Accounts Payable and HR Administrative Coordinator

Why Join United Way of Central Florida?Imagine a career where your work directly contributes to positive change in your community. At United Way of Central Florida (UWCF), we are committed to improving lives and strengthening communities through strategic investments, collaborative initiatives, and impactful programs. Join a dedicated team in a mission-driven environment that offers professional growth, meaningful work, and competitive benefits.Position OverviewThe Community Impact Administrative Coordinator plays a critical role in supporting the Community Impact team, ensuring efficient operations and successful execution of initiatives. This position will provide high-level administrative and logistical support, manage key projects, and assist in coordinating training, data collection, and stakeholder engagement efforts. The ideal candidate is highly organized, proactive, and detail-oriented, with excellent communication and problem-solving skills.Key Responsibilities<ul><li>Administrative Support: Schedule and coordinate meetings, prepare agendas, take minutes, and manage logistics (e.g., venue setup, food arrangements).</li><li>Project Coordination: Assist in planning and executing Community Impact training programs, data collection initiatives, and special projects.</li><li>Database &amp; Reporting: Maintain team records, update database systems (e.g., Andar CRM), and generate reports to support decision-making.</li><li>Team &amp; Committee Support: Provide administrative support to Community Investment Teams and Impact Area Steering Committees, ensuring smooth operations and effective collaboration.</li><li>Process Improvement: Identify and implement best practices for administrative efficiency, document management, and stakeholder communication.</li><li>Cross-Departmental Collaboration: Work closely with internal teams, community partners, and external stakeholders to advance the organization’s mission.</li></ul>Qualifications &amp; Skills<ul><li>Education: Associate’s degree (AA) in Business Administration, Nonprofit Management, or a related field preferred. Equivalent work experience may be considered.</li><li>Experience: Minimum of 1-3 years of administrative support experience, preferably in a nonprofit or community-based organization.</li><li>Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) and database management systems. Experience with Andar CRM or similar donor management software is a plus.</li><li>Communication: Strong written and verbal communication skills, with the ability to draft reports, business correspondence, and professional presentations.</li><li>Organizational Abilities: Ability to prioritize tasks, meet deadlines, and handle multiple projects in a fast-paced environment.</li><li>Problem-Solving &amp; Analysis: Ability to interpret data, generate reports, and support strategic decision-making.</li><li>Interpersonal Skills: Ability to engage professionally with leadership teams, volunteers, and community partners in a collaborative manner.</li><li>Confidentiality &amp; Ethics: High level of discretion and ability to handle sensitive information with integrity.</li></ul>Compensation &amp; BenefitsStarting hourly salary range is $18.75 - $20, based on experience and qualifications.&nbsp; Our work week is 37.5 hours.Comprehensive benefits package, including paid time off and professional development opportunities. &nbsp;This is an in-office role.Join Our TeamIf you are passionate about community impact and thrive in an administrative support role, we encourage you to apply!&nbsp; Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a>&nbsp;to take the first step toward joining our mission-driven team!&nbsp;Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Community Impact Administrative Coordinator

Position Overview We’re looking for a dedicated and resourceful Community Resiliency Coordination Manager to lead and oversee disaster preparedness, response, recovery, and mitigation efforts at United Way of Central Florida. This pivotal role will develop and execute comprehensive disaster response strategies, coordinate cross-agency collaboration, and engage with community partners to ensure effective emergency services. Reporting directly to our Chief Operating Officer, the Community Resiliency Coordination Manager will be instrumental in mobilizing resources, training volunteers, and building resilience in the communities we serve in the tri-county area. This role will serve as the face of UWCF in short-term disaster relief for local communities, from hurricanes and tornadoes to violent acts and other crisis situations.Key Responsibilities<ul><li>Disaster Preparedness and Response: Develop and implement a comprehensive emergency preparedness and disaster response plan within the FEMA framework tailored to the needs of the organization and the community. Coordinate immediate and short-term disaster relief efforts, including resource distribution (with particular emphasis on food distribution), volunteer deployment, and communication with affected individuals and groups.</li><li>&nbsp;Partner Organization Relations: Foster strong relationships with local partner organizations and secure Memoranda of Understanding (MOUs) to ensure coordinated disaster response. Negotiate and formalize agreements with community partners to facilitate joint response efforts.</li><li>Volunteer Management and Training: Serve as the volunteer case manager, overseeing the recruitment, training, and management of a disaster response volunteer team. Lead efforts to ensure a pool of trained volunteers is ready to be deployed during emergencies. Provide case management training to volunteers and oversee their deployment during disaster events.</li><li>Community Connection Events: Organize and manage community connection events aimed at building resilience and preparing residents for disaster situations. This includes planning outreach programs to educate the public on disaster preparedness and resilience-building strategies.</li><li>Corporate Relationships: Work closely with the Resource Development and Community Impact teams to build and strengthen corporate relationships that support disaster relief efforts.&nbsp;</li><li>Disaster Response Drills: Plan and execute regular disaster response drills and simulations in collaboration with local stakeholders to ensure community readiness.</li><li>Reporting and Documentation: Maintain up-to-date records, reports, and documentation related to disaster response activities and resources. Periodically review and update the UWCF Business Continuity Plan, ensuring alignment with current needs and disaster response protocols. Evaluate disaster response efforts and identify areas for improvement.</li><li>Emergency Services Coordination: Serve as the primary liaison between the organization, local government agencies, emergency services, and community partners during disaster events. Manage communication and coordination efforts to ensure effective disaster relief and recovery.</li><li>Public Representative: Represent the organization at local, regional, and state-level emergency management meetings, conferences, and trainings. Be the spokesperson for UWCF's short-term disaster relief efforts within the community.</li></ul>What We’re Looking ForSkills and Qualifications:<ul><li>Strong leadership skills with the ability to manage diverse teams during high-pressure situations.</li><li>Demonstrated ability to cultivate relationships with community stakeholders and partner organizations.</li><li>Exceptional problem-solving and decision-making abilities, particularly in crisis situations.</li><li>Excellent organizational and communication skills, including public speaking and technical writing.</li><li>Proficiency in Microsoft Office Suite and familiarity with disaster management software or platforms.</li></ul>Ideal Candidate Profile:<ul><li>Bachelor’s degree in emergency management, public administration, nonprofit management, or a related field.</li><li>3-5 years of experience in emergency management, disaster response, or a related area.</li><li>Proven track record in coordinating large-scale emergency operations and managing cross-agency collaboration.</li><li>Experience with budget management and resource allocation in a nonprofit setting.</li><li>Experience with volunteer recruitment, training, and deployment.</li><li>Willingness to work flexible hours, including evenings, weekends, and on-call availability during emergencies.</li></ul>Compensation and Benefits This role offers a starting annual salary of $60k - $65k, based on experience and qualifications, along with a comprehensive benefits package, including paid time off, health insurance, and professional development opportunities. This is a full-time position with significant opportunities for growth and impact within the organization. &nbsp;This position does not include relocation. &nbsp;This is an in-office and out in the community position.Ready to Make an Impact?If you're a motivated, community-centered individual eager to make a real difference, we encourage you to apply! Submit your resume to <a href="mailto:hr@uwcf.org" target="_blank">hr@uwcf.org</a> and take the first step toward joining our mission-driven team.Diversity &amp; Inclusion at UWCFAt UWCF, we believe diversity creates a healthier atmosphere. We are an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UWCF is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Community Resiliency Coordination Manager

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families. Together, the contributions of thousands of individual donors become a force for change in the community.POSITION SUMMARYThe Resource Development Director plays a critical role in shaping and implementing the organization’s overall revenue strategy and, as a member of the Leadership Team, advising on optimal revenue strategies. Critical priorities for the Director of Resource Development will be to achieve or exceed current annual goals, and to build a program that ensures long-term, sustainable and transformative growth. The person will also have day-to-day responsibility for planning, implementing, and managing all account relationship management and fundraising-related activities including engaging a larger, broader and more diverse audience; managing development staff and partnering throughout the organization.KEY RESPONSIBILITIES&nbsp;<ul><li>Develops and coordinates aggressive fundraising strategies from individuals, corporations, foundations, city sources, and other private, public, and non-profit entities via annual giving, memorial gifts, major gifts, planned giving initiatives and endowment building activities.</li><li>Lead all aspects of the resource development department, and build a strong and nimble development team through recruitment; professional development; performance management; and motivational leadership.&nbsp;</li><li>Establish performance measures, monitors results and helps evaluate the effectiveness of the organization’s fund development program.</li><li>Provide strategic departmental oversight of the donor database system (ANDAR) and build a best practices environment to support the development of external engagement efforts.&nbsp;</li><li>Be transparent and accountable in creating high-quality reporting in partnership with program staff for donors and progress reports for the Campaign Cabinet and &nbsp;Board of Directors.&nbsp;</li><li> Collaborate with the President/COO to ensure appropriate processes to support reporting requirement.&nbsp;</li><li>Oversee the planning and execution of the United Way Community Campaign, managing a portfolio of corporate accounts and workplace giving initiatives.</li><li>Represent United Way of Brevard at local events, meetings, and campaign kick-offs, promoting the organization's mission and objectives.</li><li>Collaborate with finance and pledge processing teams to ensure accurate reconciliation of pledges and timely receipt of donations.</li><li>Cultivate effective relationships with the board, current partners, and others who can positively impact new revenue stream generation.</li><li>Develop strategic relationships to expand the reach, organizational awareness and programmatic capabilities of United Way of Brevard.</li><li>Lead corporate partner cultivation, serving as primary relationship manager and personally solicit high-level gifts from a portfolio of current and prospective donors.</li><li>Systematically identify, cultivate and steward major gift donors.</li><li>Deepen all donor alliances through regular, relevant communications and stewardship; and expand the donor base and partnership opportunities. Maintain a significant portfolio of principal donors, and facilitate relationships between donors and United Way.</li><li>Collaborate across departments to create an environment that nurtures a fundraising mindset throughout the organization.&nbsp;</li><li>Participates in community events or with community groups relevant to the United Way’s mission.</li><li>Foster an environment of cohesiveness, collaboration and achievement and ensure staff accountability for excellence through clearly defined and measurable goals.</li><li>Create a climate that promotes respect for others and acceptance of alternative ideas and approaches, as well as the highest ethical standards and practices.</li><li>Embrace diversity and inclusion as a strategic advantage.</li><li>Review and analyze progress reports, ensuring accuracy and comprehensiveness, and providing regular updates to stakeholders.</li><li>Prepares or participates in writing federal, state, local government, and foundation grants and reports.</li></ul>JOB REQUIREMENTSEducation and Experience<ul><li>Bachelor's degree in business, sales, nonprofit management, or related field. Master's degree preferred.</li><li>Minimum of 5 years of experience in fundraising, sales, or nonprofit leadership, with at least 2 years in a supervisory role.</li></ul>Skills/Abilities<ul><li>Proven track record of successful fundraising and donor relationship management.</li><li>Strong leadership and team-building skills, with the ability to inspire and empower staff.</li><li>Excellent communication and interpersonal skills, with the ability to engage and influence diverse stakeholders.</li><li>Strategic thinker with analytical and problem-solving abilities, capable of driving results in a dynamic environment.</li><li>Commitment to diversity, equity, and inclusion principles, with the ability to foster an inclusive and supportive work environment.</li><li>Proficiency in data analysis, financial management, and Microsoft Office suite.</li><li>High level of integrity, professionalism, and ethical conduct.</li><li>The Resource Development Director is a key leadership position within United Way of Brevard, requiring a strategic, dynamic, and results-oriented individual with a passion for fundraising and community impact.</li></ul>

Center of Collaboration

United Way of Brevard County, Florida

United Way of Brevard 

Director, Resource Development 

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

8 Full time Jobs in Orlando, FL, USA