field_remote_option

field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

The Stewardship Manager advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding donors and prospects capable of making a major gift. The Stewardship Manager reports to the Senior Vice President of Philanthropy and is responsible for supporting the VP and SVP in their fundraising efforts.&nbsp; This position holds the primary working relationships with the leaders of the de Tocqueville society cabinet.We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.General Responsibilities:&nbsp;<ul><li>Inform and administrate department strategies identifying and engaging current donors and major gift prospects to increase major and planned gifts</li><li>Help create executable, replicable and measurable fundraising outcomes for the department</li><li>Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our&nbsp;</li></ul>relationship with them.&nbsp;<ul><li>Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li><li>Collaborate with other departments and organizational leadership.&nbsp;</li><li>Monitor and maintain budget controls.</li><li>Help set fundraising goals for de Tocqueville Society in partnership with Chairs and internal stakeholders.</li></ul>Key Accountabilities:&nbsp;<ul><li>Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).&nbsp;</li><li>Recruit and support de Tocqueville chairs, committee chairs and cabinet members.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li></ul>KSA (Knowledge, Skills and Abilities):<ul><li>Bachelor’s degree required in related areas of position responsibilities</li><li>Minimum 3-5 years of experience in a major gifts role with proven results fer example experience working with donor capable of making a major or planned gift</li><li>Working knowledge of tax smart giving tools, planned giving programs and vehicles</li><li>Proficient in Microsoft Office&nbsp;</li><li>Experience with donor databases</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communication skills</li><li>Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community</li></ul>To apply, please access&nbsp;<a href="https://helpingpeople.org/careers/" target="_blank">https://helpingpeople.org/careers/</a> to submit your resume&nbsp;and/or cover letterEmployment is contingent upon a successful background check.United Way of Greater St. Louis is an equal opportunity employer.

United Way of Greater St. Louis

Greater St. Louis

Leadership Societies Manager

Stewardship ManagerJob Summary:&nbsp;The Stewardship Manager advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding donors and prospects capable of making a major gift. The Stewardship Manager reports to the Senior Vice President of Philanthropy and is responsible for supporting the VP and SVP in their fundraising efforts.&nbsp; This position holds the primary working relationships with the leaders of the de Tocqueville society cabinet.We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.General Responsibilities:&nbsp;<ul><li>Inform and administrate department strategies identifying and engaging current donors and major gift prospects to increase major and planned gifts</li><li>Help create executable, replicable and measurable fundraising outcomes for the department</li><li>Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our&nbsp;</li></ul>relationship with them.&nbsp;<ul><li>Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li><li>Collaborate with other departments and organizational leadership.&nbsp;</li><li>Monitor and maintain budget controls.</li><li>Help set fundraising goals for de Tocqueville Society in partnership with Chairs and internal stakeholders.</li></ul>Key Accountabilities:&nbsp;<ul><li>Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).&nbsp;</li><li>Recruit and support de Tocqueville chairs, committee chairs and cabinet members.&nbsp;</li><li>Participate in creating and delivering department programs and events, collateral and communication plans in coordination with Marketing &amp; Communications.</li></ul>KSA (Knowledge, Skills and Abilities):<ul><li>Bachelor’s degree required in related areas of position responsibilities</li><li>Minimum 3-5 years of experience in a major gifts role with proven results fer example experience working with donor capable of making a major or planned gift</li><li>Working knowledge of tax smart giving tools, planned giving programs and vehicles</li><li>Proficient in Microsoft Office&nbsp;</li><li>Experience with donor databases</li><li>Strong analytical and critical thinking skills</li><li>Excellent written and verbal communication skills</li><li>Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community</li></ul>To apply, please access&nbsp;<a href="https://helpingpeople.org/careers/" target="_blank">https://helpingpeople.org/careers/</a> to submit your resume&nbsp;and/or cover letterEmployment is contingent upon a successful background check.United Way of Greater St. Louis is an equal opportunity employer.

  Stewardship Manager

The Vice President of Engagement informs and advances United Way’s major gift and planned giving programs. The position is responsible for cultivating and stewarding high net worth donors and prospects. The position is responsible for supporting the SVP and CEO in their fundraising efforts.&nbsp;We offer a comprehensive benefits package including 12 days of vacation earned over the first 12 months of employment, sick pay, 10 company holidays, 5 1/2 flexible/personal holidays, 3 volunteer days, parental leave, health, dental, vision and life insurance for you and your family, short term disability, long term disability, and a 403(b) with an organization match and 3-year vesting schedule.General Responsibilities:&nbsp;<ul><li>Help develop and execute department strategies to increase major and planned gifts creating replicable and measurable metrics for the department.</li><li>Manage a portfolio of donors, meeting with them regularly and working with them to build an understanding of their philanthropic interests and how United Way can deepen our relationship with them.&nbsp;</li><li>Identify and engage new donors who have the capacity to make a major gift including identifying current donors with major gift potential.</li><li>Ensure all current donors, lapsed donors and prospects are solicited appropriately and accurately.&nbsp;</li><li>Represent United Way’s de Tocqueville Society at all United Way events (some nights and weekends).&nbsp;</li><li>Using research and trends, help set fundraising goals in partnership with senior leaders. Provide regular reports to senior management.&nbsp;</li><li>Provide leadership and direction to department staff and collaborate with other departments and organizational leaders.&nbsp;</li><li>Work with senior leaders in the preparation of the Philanthropy department budget including monitoring and maintaining&nbsp; controls on budget needs.</li></ul>Knowledge, Skills and Abilities:<ul><li>Bachelor’s degree required&nbsp;</li><li>Minimum 5-7 years of experience in a major gift role with a proven track record of securing new and larger gifts preferably non-profit experience.</li><li>Experience working with high-net-worth donors.</li><li>Knowledge of planned giving programs/vehicles and of tax smart giving tools.</li><li>Team oriented with a commitment to fostering strong, productive, working relationships with all staff, volunteers, and the overall community</li><li>Has the ability to work in non-regular office hours and weekends as needed.&nbsp;</li><li>Ability to manage multiple projects and prioritize tasks on behalf of the department.</li><li>Proficient in Microsoft Office&nbsp;</li><li>Experience with donor databases</li></ul>To apply, please access&nbsp;<a href="https://helpingpeople.org/careers/" target="_blank">https://helpingpeople.org/careers/</a> to submit your resumeand/or cover letterEmployment is contingent upon a successful background check.United Way of Greater St. Louis is an equal opportunity employer.

Vice President of Engagement

Mission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City (UWGKC) unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.Position SummaryThis person believes that solutions to complex social problems are possible when Kansas Citians are united for transformative change. Primary responsibility is to grow revenue through strategic grantmaking, collaborative community partnerships, and execution of donor communications and annual appeal.Position Duties &amp; ResponsibilitiesThe following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.&nbsp;Grant Research, Writing and Management<ul><li>Support the development of an annual grant strategy in conjunction with partners across Community Impact and Development, including an annual grant calendar, inventory of grant opportunities, and prioritizing of grant opportunities in support of United Way initiatives.</li><li>Lead grant acquisition efforts for the organization and internal programs, including prospecting grant opportunities, preparing grant proposals and managing follow-up reporting and grant compliance.</li><li>Make effective use of written communications to achieve goals related to grant making and community collaboration work, ensuring that stakeholders stay apprised of the organization’s work.</li><li>Conduct post-grant award stewardship, including review of annual progress reports and aggregation of grantee outcome data.</li><li>Day-to-day oversight and management of the pipeline of strategic initiatives, developing effective feedback mechanisms to ensure that the relevant staff and external partners are kept current regarding all aspects of the initiatives.</li><li>Strengthen technology channels through Empower Pack, project management through Asana, and create effective communication, calendars, and schedules to improve the time management process.</li><li>Serve as regular contact for UWGKC with leadership at area foundations and public funding agencies (as well as national funders, when appropriate) to cultivate relationships, engage around funding opportunities, and serve as the point of contact on grant applications and post-award reporting.</li></ul>Fundraising, Annual Appeal and Communications<ul><li>Exhibit exceptional communication skills while serving as the project lead for the direct mail and automated messaging plan.</li><li>Implement and craft annual donor solicitations and communications as part of a cross-department team.</li><li>Be knowledgeable about UWGKC’s work and be an effective and compelling communicator of the same to advance engagement and brand value.</li><li>Be an active listener – seek to understand the spoken and unspoken needs of others, both colleagues as well as donors and prospects; include and engage others; be an effective facilitator between the organization and the donor; know when to bring others into donor conversations and decisions.</li></ul>Operational Excellence<ul><li>Contribute to building a positive, results-oriented, donor-centric culture that delivers upon UWGKC’s mission driven strategic, operational and financial objectives.</li><li>Participate in the Community Impact team managing high-level relationships and the Development team for program presentations to ensure strategic alignment between UWGKC initiatives and programs and fundraising objectives.</li><li>A data-driven thinker who ensures systems are in place and functioning to gather, interpret, and report data to drive dynamic programming performance and impact.</li><li>Regularly assess progress to goals, identifying what drives and impedes progress, work to develop solutions to address gaps.</li><li>Maintain accurate and detailed donor communications notes in appropriate databases; ensure prompt acknowledgement of donations secured.</li><li>Manage to project deadlines as outlined while proactively managing up to supervisor, Executive Team members and cross-departmentally.</li></ul>Annual Goals: Achieve established goals for current and prospective grants and annual appeal fundraising and engagement. Work with other members of the UWGKC team to ensure goals and execution reflect, align and contribute to the broader goals of the organization.Flexibility: UWGKC is evolving with our changing external environment. Flexibility is a key attribute for this position.&nbsp; A willingness to take on additional duties to ensure the success of the team is essential. Limited evenings and weekends may be needed to staff activities.Position QualificationsThe requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.Education and/or Experience<ul><li>Bachelor’s degree is required or equivalent, relevant professional work experience.</li><li>At least three years of experience in grant writing or related field required.</li><li>Excellent understanding of fundraising principles preferred.</li><li>Demonstrated leadership in relationship building and management with internal and external constituents and a commitment to UWGKC’s focus on diversity, inclusion and anti-racism.</li><li>Forward thinker with strong communication skills and politically savvy to represent UWGKC in this critical position.</li><li>Proven experience and success in project management with a high degree of reliability, thoroughness, consistency, organization and accuracy is required.</li><li>Proficient technology, computer and database experience required.</li><li>Ability to use discretion and maintain confidentiality when handling sensitive data.</li></ul>Core Competencies<ul><li>Catalyst: A change agent who actively convenes partnerships with others who offer diverse backgrounds, experiences and perspectives to drive community transformation and foster mission goals.</li><li>Achievement: Driven to make a difference – actively sets challenging stretch goals – passionately and purposely aims to achieve them; demonstrating adaptability and perseverance.</li><li>Responsive: Can be counted on to do what he or she says will be done. Models a consultative engagement approach in all interactions developing relationships both internally and externally, brings the “right” stakeholders into decisions and actions; and resolves conflicts respectfully.</li><li>Excellence: Invests in continuously learning, generously shares knowledge and strives to do the right thing in all endeavors to positively reflect the UWGKC brand and mission.</li><li>Solutions: Exhibits fierce resolve to understand root issues that impact achievement of results. Collaborates to devise creative, innovative solutions to optimize outcomes for those we serve.</li></ul>Position Leader:&nbsp; Vice President, PhilanthropyPosition Leads:&nbsp;&nbsp;&nbsp; NoneFSLA status: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; ExemptAbout United Way of Greater Kansas CityUnited Way of Greater Kansas City, celebrating its 100th anniversary this year, serves the five-county metropolitan area of Kansas City, partners with 145 agencies and serves more than 40,000 donors. The organization’s mission is to improve lives by mobilizing the caring power of Greater Kansas City.&nbsp; Its focus is to improve the health, education and financial stability of every person in the community. United Way of Greater Kansas City’s partners include global, national and local businesses, nonprofits, government, civic and faith-based organizations, along with educators, labor leaders, health providers, senior citizens, students and more. For more information, please visit <a href="http://www.UnitedWayGKC.org" target="_blank">www.UnitedWayGKC.org</a>.United Way of Greater Kansas City - Equal Opportunity EmployerOMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

United Way of Greater Kansas City

Manager of Grants and Donor Communications

<h2>Overview</h2>Mission: To improve lives by mobilizing the caring power of Greater Kansas CityWe’re more than fundraisers. We’re the game changers and way-makers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits, and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting.We are a team of adaptive, driven, focused and flexible innovators working to solve and support some of the biggest challenges in our community. Our team culture is collaborative, and our office environment is flexible – with a hybrid virtual and in-office environment. We believe that working hard and playing hard are essential to a job well done. Come be a part of the pinnacle nonprofit in our community!Position SummaryAs the Director, People Operations, you will serve as a strategic leader responsible for helping support all aspects of human resources management across UWGKC. Reporting directly to the Vice President, People and Operations, your expertise in human resources management will be instrumental in building a thriving, diverse and agile United Way by developing and executing HR strategies and initiatives that attract, retain, and develop top talent while promoting a culture of collaboration, empowerment, and continuous improvement.<h2>Responsibilities</h2>Position Duties &amp; ResponsibilitiesHR Strategy and Planning<ul><li>Help develop and execute HR strategies that support UWGKC’s short and long-term goals.</li><li>Collaborate with Vice President, People and Operations to align HR objectives with overall business objectives.</li><li>Evolve and implement HR policies and procedures that promote fairness, transparency, and employee satisfaction.</li></ul>Talent Acquisition and Onboarding:<ul><li>Oversee and assist in the talent acquisition process, ensuring the recruitment of top-tier candidates across all departments, including job postings, resume screening, interviewing, and selection.</li><li>Develop innovative sourcing methods and build a strong talent pipeline.</li><li>Implement effective onboarding programs to welcome and integrate new employees successfully.</li></ul>Employee Development and Engagement:<ul><li>Foster a culture of continuous learning, growth, and career development.</li><li>Identify training needs within the organization and coordinate training programs to address skill gaps and enhance employee development.</li><li>Track training participation and evaluate the effectiveness of training initiatives.</li><li>Administer annual employee engagement survey and develop initiatives to enhance job satisfaction and retention.</li></ul>Performance Development and Training:<ul><li>Implement and iterate on performance development system to provide ongoing feedback and opportunities to learn and grow.</li><li>Provide guidance and support to managers in conducting ongoing performance conversations and setting performance goals.</li><li>Monitor performance metrics and identify areas for improvement or development.</li><li>Address performance-related issues and facilitate appropriate action plans.</li></ul>Internal Communication &amp; Monthly All Staff Meetings<ul><li>Develop and implement effective internal communication strategies that align with organizational goals and culture, fostering employee engagement and alignment.</li><li>Create and disseminate weekly staff newsletter communication.</li><li>Manage and maintain internal Microsoft Teams channels, ensuring consistent and timely dissemination of information while leveraging appropriate channels for different types of messages.</li><li>Coordinate all aspects of monthly staff meetings, including scheduling, agenda creation and technology setup.</li></ul>Compensation, Payroll and Benefits Administration:<ul><li>Liaise with third party HR vendor to manage benefits, HRIS configuration, data entry, maintenance, and ensure accurate and up-to-date employee records.</li><li>Assist with the design and administration of competitive compensation and benefits packages.</li><li>Collect, verify, and process employee timekeeping data accurately and efficiently to ensure timely and accurate payroll runs.</li><li>Stay updated on industry trends and conduct regular benchmarking to ensure competitiveness.</li><li>Ensure compliance with relevant compensation laws and regulations.</li></ul>Employee Relations and Legal Compliance:<ul><li>Serve as a trusted and impartial point of contact for employee inquiries and concerns, providing guidance and support as needed.</li><li>Conduct investigations into employee complaints or grievances, maintaining confidentiality and impartiality.</li><li>Ensure compliance with labor laws, regulations, and company policies.</li><li>Collaborate with legal counsel when necessary to mitigate legal risks.</li></ul>Diversity, Equity, and Inclusion (DEI):<ul><li>Champion DEI initiatives and foster an inclusive and diverse work environment by collaborating with our internal DEI Committee to achieve annual goals and priorities.</li><li>Develop strategies to attract, retain, and advance a diverse workforce.</li></ul>HR Metrics and Analytics:<ul><li>Implement HR analytics to measure the effectiveness of HR programs and initiatives.</li><li>Utilize data-driven insights to make informed decisions and drive improvements.</li></ul><h2>Qualifications</h2>Qualifications:Bachelor's degree in Human Resources, Business Administration, or a related fieldExperience (8+ years) in progressively responsible HR/operations leadership roles.Knowledge of HR best practices, labor laws, and regulations.Strong business acumen and the ability to align HR strategies with business objectives.Excellent communication, interpersonal, and conflict resolution skills.Experience in talent acquisition, employee development, and performance development.Experience implementing successful DEI initiatives and positively enhancing organizational culture.Experience in a non-profit setting is a plus.As the Director, People Operations, you will have the opportunity to be a culture leader and drive positive change within our organization. If you are a strategic thinker and people-oriented, we invite you to apply and be a part of our dynamic team.United Way of Kansas City offers a competitive benefits package including full health and dental coverage; 12 weeks paid parental/medical leave; unlimited paid time off; 403B with company match; flexible office culture; employee development opportunities and a hybrid work environment.

Director, People Operations

When uploading your job description, be sure to include the following areas:
ORGANIZATION OVERVIEW
United Way of Southeast Missouri (UWSEMO) supports 30 partners that help to address immediate need in our four-county service area. More importantly, we invest significant time and money into addressing what creates need in the first place. With the power of our network and widespread contacts, we tackle big issues like transportation and childcare.
UWSEMO&nbsp;seeks a full-time AmeriCorps Planning Grant Director to oversee our recently awarded AmeriCorps State Planning Grant. The chosen candidate will spend a year researching and identifying solutions to childcare and transportation that can be supported by a 2025 AmeriCorps Operations Grant and AmeriCorps members.&nbsp;If UWSEMO is awarded the Operational Grant, the person in this one-year role may transition into the role of Program Director in 2025, managing the AmeriCorps Program for 1-2 years. Salary for the year is $50,000 plus healthcare benefits, a flexible schedule, sick leave and paid holidays. There is no guarantee of full-time employment beyond the grant period.
OVERVIEW OF RESPONSIBILITIES
The chosen candidate will work closely with the Executive Director and other key staff and will be responsible for managing the Planning Grant and conducting the research, data analysis, design, development, and building of operational readiness to implement the 2025 AmeriCorps program. UWSEMO is a small, flexible team with a supportive work environment.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
<ul><li>Grant management reporting, evaluation, and communication, including monthly reporting as directed by the planning grant</li>
<li>Research, design, and formalize a program suitable for the AmeriCorps Operations Grant that would include outputs/outcomes, steps to increase organizational capacity, staffing structure, supervision, and training</li>
<li>Continue to develop advisory team to gain input from community partners, staff, stakeholders</li>
<li>Help to prepare and develop internal and outward-facing educational and marketing materials for implementation</li>
<li>Other duties as assigned</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Bachelor’s degree in a related or relevant field</li>
<li>At least 5 years of project management experience</li>
<li>Experience with grants, AmeriCorps and nonprofits preferred</li>
<li>Superb verbal and written communication skills, especially in composing and editing materials</li>
<li>Ability to work independently, including managing multiple projects and deadlines and proactively identifying and completing tasks</li>
<li>Strong interpersonal and ethical skills, specifically working with volunteers</li>
<li>Proficient in Microsoft Office Suite &nbsp;</li>
</ul>WORK ENVIRONMENT
Working with United Way of Southeast Missouri is extremely rewarding and requires flexibility, an upbeat,&nbsp;‘can-do’ attitude, and&nbsp;a willingness to wear many hats, as we are a small team. UWSEMO is an equal opportunity employer. We&nbsp;embrace diversity and&nbsp;oppose all forms of discrimination. We are committed to creating an inclusive environment for all employees and volunteers.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

Planning Grant Director

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Full-time 211 Resource Specialist.
Under general supervision in a virtual contact center environment, updates and evaluates the quality of community resource information contained in the United Way 211 resource database. Provides updates and support to the Information and Referral contact center of United Way 211 through data gathering, creating relationships with, and sending out annual solicitations to all agencies contained in the database. Completes data input into the database software according to style guide and inclusion requirements. Supports and adheres to Alliance of Information and Referral Systems (AIRS) standards. May be required to participate in outreach events as assigned to build awareness of United Way 211 services.
The Resource Specialist assures that he/she/they are compliant according to organizational and legal policies, procedures, and standards.&nbsp;
Location: Remote
OVERVIEW OF RESPONSIBILITIES
The employee in this role has the following top duties and responsibilities:
<ul><li>Assist with the maintenance of the Information and Referral database.</li>
<li>Research resource data in and serving the 23-county area; verify and enter data.</li>
<li>Assist with documentation and reporting of information and referral statistics and other reports as required.</li>
<li>Categorize information according to industry standards.</li>
<li>Researches and maintains current knowledge of all AIRS database standards.</li>
<li>Complete annual updates for agencies listed in the resource database through outreach to agencies including phone, email, and in person efforts.</li>
<li>Evaluates data accuracy, style, and inclusive language for all database records.</li>
<li>May be required to report to the UWGKC office or another designated location as required.</li>
<li>Represent United Way and 211 at various resource fairs, community collaborations, and through community outreach as required.</li>
<li>Will apply for Certified Resource Specialist – Database Curator (CRS-DC) when eligible per AIRS eligibility requirements.</li>
<li>Other duties as assigned.</li>
</ul>The Resource Specialist participates in developing and accomplishing annual and ongoing goals. They review these goals on a routine basis with their supervisor to assure work is being carried out according to expectations, deadlines, and accuracy. The employee accepts constructive feedback and seeks learning opportunities to bridge any performance gaps or to prepare for increased responsibilities. In addition, this employee seeks opportunities to improve department outcomes by identifying barriers and possible solutions.
The employee may participate in projects, teams, or committees to help advance current or new initiatives being undertaken within UWGKC. This employee may perform other work as assigned.
EDUCATION/REQUIREMENTS
<ul><li>Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook);</li>
<li>Above average computer skills including database, Excel, or spreadsheet management.</li>
<li>Strong organizational skills required as well as verbal and written communication skills.</li>
<li>Commitment to and experience delivering excellent customer service.</li>
<li>Experience in non-profit and human service delivery preferred.</li>
<li>High School diploma or equivalent required; bachelor’s degree is preferred.</li>
<li>Strong attention to detail, process improvement, effective collaboration, and ability to adjust expectations to address time sensitive tasks.</li>
<li>Must be respectful to all callers and teammates, inclusive of all diverse populations and considerations.</li>
</ul>The ideal candidate demonstrates the following:
<ul><li>is reflective and seeks authentic feedback</li>
<li>is a continuous learner</li>
<li>is cooperative and participative</li>
<li>ability to clearly and effectively explain processes in multiple ways</li>
<li>is respectful in all interactions</li>
<li>builds trusting relationships with others</li>
<li>understands the impact of their actions on others and manages conflict effectively</li>
<li>adopts best practices and aligns their work to assure effective outcomes</li>
<li>balances responsibilities and responds to requests in a timely manner</li>
<li>is a proactive problem solver</li>
<li>understands how individual work impacts others</li>
</ul>Compensation&nbsp;and Benefits: United Way of Kansas City offers a competitive salary commensurate with experience, benefits package including full health and dental coverage; “unlimited flexible” vacation; 403(b) with company match; flexible office culture; employee development opportunities and a hybrid work environment.
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

211 Resource Specialist

<a href="https://www.unitedwaygkc.org/" target="_blank">UWGKC</a> serves as a non-profit, focused on bettering the communities of Kansas City through transformative change by providing or allocating social services focused on health, education and financial stability. We’re more than fundraisers. We’re the hand-raisers and game changers. We go looking for the tough issues in our community, and with your help, we go solve them. United Way of Greater Kansas City unites donors, volunteers, businesses, nonprofits and community leaders to help change the lives of those in need. We are making Kansas City and the surrounding area better…100 years and counting. Join us.
United Way of Greater Kansas City is seeking Community Resource Navigators for the 211 information and referral line. The Community Resource Navigators will be responsible for handling local and contract calls, providing excellent customer service, caller problem assessment, information and referral, screening for program eligibility, advocacy, and appropriate follow-up for 211.

United Way 211 is a free and confidential 24 hours a day and 7 days a week information and referral service that helps connect people to community resources. 211 maintains a comprehensive database of thousands of local and national community resources that include information on services for food, shelter, utilities, health related services and more. 211 is committed to being the most trusted essential community resource to help individuals navigate the web of social services, assisting people in overcoming barriers, and addressing challenges every day.
Location: Remote
Open Shifts Weekly Hours:
<ul><li>Monday - Friday 9:30am – 5:30pm</li>
<li>Monday - Tuesday &amp; Friday 9:30am – 5:30pm, Saturday 9:00am – 5:00pm, &amp; Sunda 8:00 am – 4:00 pm</li>
<li>Sunday 11:00pm – Monday 7:00am, Tuesday – Friday 12:00am (midnight) – 7:30am</li>
</ul>OVERVIEW OF RESPONSIBILITIES
<ul><li>Provides phone-based inbound and outbound client problem assessment, information and/or referral(s) and follow-up appropriate to the client’s needs.</li>
<li>Utilizes recognized professional and agency standards in carrying out the goal of resolution of the client’s problems or requests.</li>
<li>Provides advocacy for clients in situations when a situation needs, or an individual is unable to follow through on the referral(s) independently. Advocacy can include outbound calls to agencies, research, or other reasonable steps to facilitate service delivery to the client.</li>
<li>Provides consistent and excellent customer service and follows core principals of CARE: Caring, Accurate and Resourceful, Every call. Meets established individual key performance indicators and benchmarks including, but not limited to, schedule adherence, call quality standards, and availability.</li>
<li>Maintains accurate documentation of each client interaction, including client demographic information, services requested, information provided, referral(s) made, follow-up data by entering into Service Point database or other databases as contracts require.</li>
<li>Required to work holidays as scheduled.</li>
<li>Required to report to other designated location during times of emergencies and disaster.</li>
<li>Participates actively in new hire training of approximately 80 hours.</li>
<li>Participates in ongoing regular training, staff meetings, as well as coaching to enhance and maintain skills.</li>
<li>Applies for Alliance of Information and Referral Systems (AIRS) certification after completing necessary employment and experience criteria.</li>
<li>Required to have and maintain sufficient internet service and related equipment. Other essential equipment will be provided.</li>
<li>Required to have safe and private workspace conducive to maintaining client confidentiality.</li>
<li>Other duties such as special projects or seasonal protocols as assigned.</li>
</ul>EDUCATION/REQUIREMENTS
<ul><li>Must be customer service orientated in all communications and situations and demonstrate a commitment to excellence.</li>
<li>Minimum of one year information and referral, contact center, social services, or related experience; knowledge of health and human services preferred.</li>
<li>High School diploma or equivalent required.</li>
<li>Must be able to provide services respectfully alongside all diverse populations.</li>
<li>Must be able to perform multiple tasks across multiple platforms, databases, and tools.</li>
<li>Must work well within a virtual team setting, regularly and effectively utilizing communication and collaborative tools provided.</li>
<li>Intermediate to advanced level computer skills required as multiple databases are utilized. Systems used include, but not limited to: ServicePoint, NICE inContact, Outlook, Microsoft Suite (Word, Excel, PowerPoint), and Microsoft Teams. Must be able to utilize key systems independently as prescribed for job assignments at the completion of new hire training.</li>
<li>Bilingual Spanish is preferred but not required.</li>
</ul>The ideal candidate demonstrates:&nbsp;
<ul><li>A compassionate curious communication style, especially with clients</li>
<li>Proactive problem solving, seeking to understand the root issue, not just the immediate problem</li>
<li>Works to build trusting relationships with others</li>
<li>Respect in all interactions</li>
<li>Clear and effective explanation of processes in multiple ways</li>
<li>Continuous learning</li>
<li>Reflection for improvement and seeks authentic feedback</li>
<li>Eagerness to adopt best practices</li>
<li>Responds to communications in a timely manner</li>
<li>Understands the impact their actions can have on others and manages conflicts effectively</li>
<li>Cooperation and participation</li>
<li>Flexibility with regular changes in resources, updates, fluctuations in call types and demands</li>
</ul>Compensation&nbsp;and Benefits: United Way of Kansas City offers a competitive salary commensurate with experience, benefits package including full health and dental coverage; “unlimited flexible” vacation; 403(b) with company match; flexible office culture; employee development opportunities and a hybrid work environment.&nbsp;
OMNI and our clients are Equal Opportunity Employers and seek diversity in candidates for employment. EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity.

8 Full time Jobs in Missouri