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ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: HMIS Support Specialist Reporting To: HMIS Program Manager 

 Department: HMIS Position: Full-time/Non - EXEMPT 


Purpose of Position 
Homeless Management Information System (HMIS) is a webâbased data system that collects unhoused services 
and related data from shelters, supportive service providers, and public agencies working to serve displaced and 
atârisk clients in Orange County. Its purpose is to ascertain an unduplicated count of unhoused individuals in Orange 
County, track their progress through the system of care into selfâsufficiency, coordinate service delivery, and 
provide accurate aggregate data regarding subâpopulations. The successful candidate will have a strong aptitude 
for providing technical support to nonâtechnical database users and databases. Under the direction of the HMIS 
Program Manager, the selected candidate will be responsible for leading HMIS training activities and developing 
training materials, contributing content to monthly HMIS user meetings, and providing technical support to HMIS 
participating agencies. 
 

Key Duties and Responsibilities 
 • Serves as technical support to HMIS agencies to ensure appropriate use of system 

 • Supports the ongoing development of HMIS training and education materials, including the development of 
new and maintenance of existing training materials, as well as conducting training in webinar format 

 • Participate in agency audit process, including maintenance of materials, training staff, performing audits, 
tracking results and following up with agencies 

 • Completes agency and project setâup in HMIS as needed 

 • Ongoing support including system monitoring and testing, problem diagnosis and resolution, and updates to 
HMIS 

 • Provides content for monthly HMIS user meetings to address appropriate system use, recommend system 
improvements, facilitate information sharing and identify best practices 

 • Maintains quality, accessibility, and functionality of HMIS by keeping up to date with release notes and other 
documentation from the HMIS vendor and Department of Housing and Urban Development (HUD) 

 • Creates education documentation on the use of HMIS and HUD policy for a nonâtechnical audience as needed 

 • Contribute website content updates 

 • Ability to get to work on time 

 • Ability to understand and follow work rules and procedures 

 • Ability to accept constructive feedback 

 • Performs other duties as assigned 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
 


Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 
unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 

 
Job Requirements /Technical Knowledge 
 • Associate’s or Bachelor’s degree, or three years’ equivalent experience. 

 • Minimum 3 years’ experience working with case management software and data standards. 

 • Proficiency in Excel, Word, and Outlook. 

 • Ability to work remotely Monday - Friday, 8:00 am – 5:00 pm. 

Compensation 
 

 • $22.00 - $27.00 per/hour. Competitive Benefits 
 

Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable 
individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine, and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this 
position frequently communicates with coworkers and customers who have inquiries about our business 
operations and the community we service; therefore, the person must be able to exchange accurate information. 
The employee must occasionally lift and/or move up to 10 pounds. 
 
 

Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

HMIS Support Specialist

Purpose of PositionUnder the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.Key Duties and Responsibilities<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li><li>Assess clients’ need and readiness for services and their current barriers to stable housing</li><li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li><li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li><li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li><li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li><li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li><li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li><li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li><li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li><li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li><li>Advocate for clients with housing providers when clients run into barriers</li><li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li><li>Learn and develop expert working knowledge of our resource database and its management software.</li><li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li><li>Educate clients on available services/resources and ensure client eligibility and support.</li><li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li><li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li><li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li><li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li><li>Perform thorough intakes on clients and accurately report data.</li><li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li><li>Other duties as assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li><li>Prior experience providing information and referral services or related experience in the human service field is desirable</li><li>Must be Bilingual (English and Spanish– verbal and written)</li><li>One year of experience working directly with individuals and families in crisis from the community</li></ul>Compensation<ul><li>$21.00 per Hour. Competitive benefits.</li></ul>Physical DemandsThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Housing Intake Specialist

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Community Navigator Reporting To: Senior Manager, Community Programs 

 Department: Hate Crime, 211 OC Initiative Position: Full-time/Non-EXEMPT 

 
Purpose of Position 
Under the supervision of the Senior Manager of Community Programs, the Community Navigator is responsible 
for assisting the needs of people contacting 211OC (Call Center, text, email, and collaboration with partner 
agencies), including intake and assessment, filing CA vs Hate and Orange County Hate Crime/Incident reports 
connecting to needed resources, and conducting follow-ups to ensure appropriate connections/warm handoffs 
are made. 
 
Key Duties and Responsibilities 

 • Provide care coordination and navigation services (including needs assessment, intake, eligibility 
matching, warm connections, coordination with service agencies, and follow-up) for people contacting 
211OC 

 • Accept direct referrals/warm handoffs from community partners and telephone transfers to the 211 OC 
Hate Crime/Incident reporting line and through the CA vs Hate referral system, CS Cares 

 • Accept referrals through the CA vs Hate referral system, CS Cares 
 • Assess and determine eligibility for a hate crime/hate incident/hate activity 
 • Assist with filing CA vs Hate and Orange County Hate Crime/Incident Reports 
 • Assist with overflow calls for the CA vs Hate hotline, when needed 
 • Set follow-ups with the people contacting 211OC and direct referrals/warm handoffs 
 • Attend partner training, meetings, and other activities as required for the program 
 • Work closely with program staff to ensure program deliverables are being met 
 • Accurately log all individual and family information within GetHelpOC Community Information Exchange 

(CIE) 
 • Assist with training and outreach meetings and events 
 • Perform other duties as assigned. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 
unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 


meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 
 
Job Requirements /Technical Knowledge 

 • 1+ years working in the health and human service field preferred 
 • 1+ years working in a customer service position preferred 
 • Ability to maintain a positive, professional, and discreet demeanor 

Compensation 
 

 • $20.91 per/hour. Competitive Benefits 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 
file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine, and computer printer. Occasionally ascends/descends stairs, and 
constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 
must occasionally lift and/or move up to 10 pounds. 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Community Navigator

<h2>Purpose of Position</h2>The Director, Grants and Contracts, will solicit and manage grant and contract funding for Orange County United Way (OCUW). Under the direction of the Chief Development Officer, the Director, Grants and Contracts, will lead a team in soliciting and managing grants and contracts that fund the organization’s key areas of work, including the programs of United for Financial Security, United for Student Success, United to End Homelessness, and 211OC. This person will be a key member of the organization’s development team and directors’ team.&nbsp;<h2>Key Duties and Responsibilities</h2><ul><li>Manage the grants and contracts team, meeting annual revenue goals of $10M+</li><li>Develop proposals and applications to foundations, corporations, and government funders</li><li>Prepare regular reports to funders, including both financial and narrative outcome reports</li><li>Research potential funders and review opportunities to identify new funding sources</li><li>Develop&nbsp;program&nbsp;budgets, data,&nbsp;and&nbsp;scopes of&nbsp;work&nbsp;for&nbsp;grant/contract&nbsp;applications&nbsp;and&nbsp;proposals</li><li>Review grant agreements/contracts, recommend changes, and review modifications prior to grant/ contract execution to ensure adherence to&nbsp;regulations</li><li>Develop a comprehensive compliance plan for all grants and&nbsp;contracts</li><li>Monitor&nbsp;activities, deliverables, and expenditures&nbsp;to&nbsp;ensure the&nbsp;organization&nbsp;is&nbsp;in&nbsp;compliance&nbsp;with&nbsp;new&nbsp;and&nbsp;existing grants/contracts; recommend appropriate action to enforce compliance where necessary</li><li>Develop/implement policies and procedures related to grant/contract administration and compliance</li><li>Maintain an understanding of federal, state, and local regulations relating to grants/contracts</li><li>Provide guidance to staff regarding awarded terms, conditions, and regulations</li><li>Work with program and finance staff in tracking monthly expenditures related to grants/contracts; ensure expenditures are allowable and within grant/contract&nbsp;guidelines</li><li>Compile, prepare, and submit invoices and reports to funders with all required&nbsp;documentation</li><li>Ensure receipt of reimbursements from funders and process payments with&nbsp;finance</li><li>Ensure gift recognition is sent to funders and engage in ongoing donor stewardship</li><li>Work with marketing department and programmatic teams to ensure funder recognition</li><li>Establish and maintain cooperative working relationships with a variety of individuals, community groups, service providers, funders, and&nbsp;agencies</li><li>Conduct and attend meetings to provide information, enlist support, resolve issues, and plan/coordinate&nbsp;activities</li><li>Set up methods for effective project management from inception through&nbsp;completion</li><li>Use applicable computer databases and applications related to the&nbsp;work</li><li>Develop and maintain record-keeping systems to ensure&nbsp;deliverables</li><li>Gather statistical data and other information&nbsp;required</li><li>Ability and willingness to meet in person with funders, team members, and other partners as needed</li><li>Maintain good public relations and provide clear spoken information via telephone, in writing, and in&nbsp;person</li><li>Maintain confidentiality of sensitive and confidential matters and&nbsp;information</li><li>Perform other duties as&nbsp;required</li></ul><h2>Core Competencies and Experience</h2><ul><li>Excellent written and oral communication&nbsp;skills</li><li>Experience with fund development, grants and/or contracts administration and&nbsp;management</li><li>Proficient in Microsoft Office (Word, Outlook, Excel, Teams, etc.), Zoom, database systems, and online grants management/application platforms</li><li>Knowledge of codes, statutes, and laws related to various federal, state, and local&nbsp;regulations</li><li>Ability to understand, interpret, and apply legislation, laws, rules, and&nbsp;regulations</li><li>Ability to analyze operations and procedures to make recommendations for improvement</li><li>Experience establishing effective working relationships with coworkers and the community</li><li>Ability to speak effectively before&nbsp;groups</li><li>Understanding of financial&nbsp;procedures</li><li>Ability to compile and analyze&nbsp;data</li><li>Coordination of complex statistical&nbsp;projects</li><li>Effective communicator over the phone, in person, and in&nbsp;writing</li><li>Organizational and time management&nbsp;skills</li></ul><h2>Job Requirements/Technical Knowledge</h2><ul><li>Bachelor’s degree</li><li>Four (4) years of related work&nbsp;experience</li><li>Supervisory experience</li><li>Demonstrated experience in fund development, grants/contract management, and&nbsp;reporting to funders</li></ul><h2>Employment Standards</h2><ul><li>Commitment to the mission and values of the&nbsp;organization</li><li>Self-motivated and able to work effectively with minimal&nbsp;supervision</li><li>Ability to represent program and Orange County United Way with public/private&nbsp;partners</li><li>A decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to work successfully with limited&nbsp;resources</li><li>Reliable internet connection and a quiet workspace free of&nbsp;disruptions</li><li>Must be available to work flexible hours</li><li>Access to a car, California Driver's License, car insurance and a satisfactory driving record are conditions of initial and continued&nbsp;employment.</li></ul><h2>Compensation</h2><h2>Commensurate with experience, education, and market; $90,000-$120,000/year; competitive benefits.&nbsp;</h2><h2>Physical Demands</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.<h2>How to Apply</h2><ul><li>Email cover letter and resume to:&nbsp;<a href="mailto:Recruiting@UnitedWayOC.org" target="_blank">Recruiting@UnitedWayOC.org</a></li><li>No phone calls, please</li></ul><h2>About Orange County United Way&nbsp;</h2>Orange County United Way is committed to leading the fight for equity by removing barriers, closing gaps, and leveling the playing field for everyone who lives here. Orange County United Way is hands- on, delivering programs countywide to improve lives in the community by working to ensure students succeed, struggling families find financial security, and homeless neighbors find a place to call home. For more information, please visit <a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>.

Director, Grants and Contracts

Purpose of PositionUnder the supervision of the Sr. Manager, HMIS the CIE Network Specialist works to support the partner network for the GetHelpOC Community Information Exchange.&nbsp;Key Duties and Responsibilities<ul><li>Provide support through the GetHelpOC helpdesk for the network partners including functionality, data quality, and best practices.</li><li>Provision and de-provision authorized user access.</li><li>Provide oversight of partner network usage and engagement.</li><li>Follow-up with network partners on pending referrals that are outside of expected response to ensure meeting network standards.</li><li>Maintain regular contact with GetHelpOC Referral Managers and Care Coordination user staff as needed.</li><li>Participate in GetHelpOC partner meetings.</li><li>Provide routine network usage, standard, and key performance indicator insights.</li><li>Assist with GetHelpOC data clean up.</li><li>Assist with writing knowledge base articles.</li><li>Participate in GetHelpOC partner meetings.</li><li>Work cross functionally to assure partner communications and messaging is consistent and provides best in class direction for our&nbsp;partners.</li><li>In collaboration with the GetHelpOC team, ensure the participating agency adheres to GetHelpOC’s Policy and Procedures including data security.</li><li>Other duties as assigned. Responsibilities may change under manager discretion.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and unbiased; remains open&nbsp;to&nbsp;others'ideas&nbsp;and&nbsp;tries&nbsp;new&nbsp;things.Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of the organization.Job Requirements /Technical Knowledge<ul><li>Associate’s or Bachelor’s degree, or three years’ equivalent experience</li><li>1+ years working in the health and human service field preferred</li><li>1+ years with experience in Salesforce or equivalent preferred</li><li>Ability to maintain a positive, professional, and a discreet demeanor</li></ul>Compensation<ul><li>$24.00 - $27.00/hour with competitive benefits.</li></ul>Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary position 75% of the time.&nbsp; The person in this position needs to occasionally move about inside the office to access file cabinets, records, and office machinery.&nbsp; Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, including under the desks.&nbsp; The person in this position frequently communicates with coworkers and customers who have inquiries about our business operations and the community we service; therefore, the person must be able to exchange accurate information. The employee must occasionally lift and/or move up to 10 pounds.Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>&nbsp;

CIE Network Specialist

Purpose of PositionThe primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 Orange County (211OC) resource database. We achieve this by educating expert working knowledge of the 211OC resource database and its management software, advocating, and empowering each caller so that they are provided with great customer service. By the end of each call, clients are one step closer to receiving the assistance that they need.Key Duties and Responsibilities<ul><li>Provide information and referral services to clients contacting 211OC through the helpline, email, texting methods, outreach events, or any other means identified by 211OC management as official I&amp;R&nbsp;channels.</li><li>Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for entitled benefits.</li><li>Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or situations of abuse, trouble-shoot for additional&nbsp;options.</li><li>Educate clients on available services to ensure it best fits their need and empower clients to choose the services they feel are most appropriate for their&nbsp;situations.</li><li>Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, provide them with additional resources and&nbsp;help.</li><li>Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police&nbsp;departments.</li><li>Assist callers with different languages by using the Language&nbsp;Line.</li><li>Develop an expert working knowledge of the 211OC’s management software including Community Information Exchange database, telephony, softphone, texting, administrative systems and other approved&nbsp;software.</li><li>Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource database and&nbsp;through teamwork with other I&amp;R Specialists and the Resource&nbsp;Department.</li><li>Assist clients in problem-solving when no services are available which can meet their&nbsp;needs.</li><li>Other duties as&nbsp;assigned.</li><li>Assist with compiling monthly and bi-annual program&nbsp;reporting.</li><li>Advocate on behalf of clients who have been denied&nbsp;services.</li><li>Troubleshoot basic technological&nbsp;failures.</li><li>Performs other duties as&nbsp;assigned.</li></ul>Core Competencies<ul><li>Active listening and assessment skills</li><li>Excellent customer service skills</li><li>Computer competency with basic ability to troubleshoot technological failures</li><li>Independent decision making skills utilizing processes, systems and resources</li><li>Professional communication skills (verbal and written)&nbsp;</li><li>Possess skills in proper telephone etiquette which includes being present, patient, professional and proactive.&nbsp;</li><li>Ability to maintain a calm and sensitive demeanor&nbsp;</li><li>Ability to be part of a team, working internally and externally.</li></ul>Job Requirements /Technical Knowledge<ul><li>High School Diploma or BA/BS Degree in the Human Service&nbsp;Field</li><li>Prior&nbsp;experience&nbsp;providing&nbsp;information&nbsp;and&nbsp;referral&nbsp;servicesor&nbsp;related&nbsp;experience&nbsp;in&nbsp;the&nbsp;humanservice&nbsp;field&nbsp;is desirable.</li><li>Must be Bilingual (English and Spanish– verbal and&nbsp;written)</li><li>One year of experience working directly with individuals and families in crisis from the&nbsp;community</li><li>Ability to work evenings Monday - Friday (1:40 pm – 10:10 pm) and Saturday - Sunday (10:40 am – 7:10 pm)</li></ul>Compensation<ul><li>$20.91 per hour. Competitive benefits</li></ul>Physical Demands&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, handle, Talk or hear, or feel; reach with hands and arms and climb or balance. Employee must use computer, so corrected eyesight is necessary. The employee must occasionally lift and/or move up to 25 pounds.Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>&nbsp;Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>&nbsp;&nbsp;

Information & Referral Specialist, 211 OC

Purpose of PositionThe Program Manager holds a crucial role in advancing Orange County United Way’s (OCUW) FACE 2024 and the United for Students Success (U4SS) Initiative. This involves actively contributing to the systematic increase of the high school graduation rate to 95% among students from disadvantaged socio-economic backgrounds. The manager oversees the day-to-day administration of grant-related activities, with a specific focus on delivering college and career awareness and preparation services to a cohort of 7th-12th grade students in Orange County middle and high schools. Additionally, the role includes active participation in identifying and cultivating potential funding opportunities. Collaborating closely with the U4SS Director and Executive Director, the Education Programs Manager provides leadership by training, coaching, and managing staff. The position also requires critical evaluation of grant outcomes and objectives to ensure the continued success and impact of the program.This is a one-year grant-funded position and is full-time (37.5 hours/week).&nbsp;Key Duties and ResponsibilitiesThe individual in this role will assume diverse responsibilities under the guidance of the U4SS Director, encompassing coaching, program management, and collaboration with other departments. The following key duties and responsibilities outline the core functions associated with this position, subject to adjustment at the discretion of the U4SS Director:<ul><li>Coach and support U4SS Program Specialist (s) and assist staff in executing program activities and events.</li><li>Lead, implement&nbsp;and&nbsp;manage Destination Graduation, e-Mentorship, and&nbsp;Youth Career Connections Programs.</li><li>Coordinate&nbsp;program&nbsp;logistics,&nbsp;outreach,&nbsp;and&nbsp;evaluation efforts.</li><li>Assign,&nbsp;track&nbsp;and&nbsp;troubleshoot&nbsp;tasks&nbsp;to&nbsp;successfully&nbsp;meet&nbsp;deadlines&nbsp;and&nbsp;objectives.</li><li>Demonstrate&nbsp;an understanding&nbsp;and&nbsp;practice&nbsp;of&nbsp;the&nbsp;principles&nbsp;of&nbsp;positive&nbsp;youth&nbsp; &nbsp; &nbsp; development, program&nbsp;development&nbsp;and&nbsp;implementation.</li><li>Work closely with the Executive Director and Director, United for Student Success to refine Education&nbsp;Department&nbsp;programs,&nbsp;policies and processes&nbsp;(i.e.&nbsp;S.M.A.R.T objectives,&nbsp;evaluation&nbsp;plans,&nbsp;and grantee&nbsp;scope&nbsp;of&nbsp;work).</li><li>Provide support to the U4SS Team, various Initiatives including&nbsp;Destination&nbsp;Graduation, e-Mentorship, and Youth Career Connections&nbsp;as&nbsp;necessary.</li><li>Manage&nbsp;meetings&nbsp;with&nbsp;various&nbsp;partners&nbsp;related&nbsp;to&nbsp;any of&nbsp;the&nbsp;educational&nbsp;initiatives.</li><li>Conduct&nbsp;presentations&nbsp;on educational&nbsp;initiatives&nbsp;to&nbsp;internal&nbsp;United Way&nbsp;staff,&nbsp;corporate&nbsp;partners,&nbsp;educational&nbsp;partners,&nbsp;students,&nbsp;parents,&nbsp;and&nbsp;teachers.</li><li>Oversee&nbsp;coordination&nbsp;of&nbsp;college&nbsp;interns, as necessary</li><li>Oversee&nbsp;the&nbsp;outreach&nbsp;and&nbsp;recruitment&nbsp;of&nbsp;volunteers&nbsp;into various&nbsp;educational&nbsp;initiatives.</li><li>Manage&nbsp;aspects of event&nbsp;planning&nbsp;and coordination of&nbsp;educational&nbsp;events&nbsp;on&nbsp;a&nbsp;quarterly&nbsp; &nbsp; basis.</li><li>Update&nbsp;corporate,&nbsp;education,&nbsp;and&nbsp;agency&nbsp;list&nbsp;of&nbsp;corporate&nbsp;partners&nbsp;on&nbsp;&nbsp;CRM&nbsp;software</li><li>Coordinate&nbsp;support&nbsp;for&nbsp;various&nbsp;U4SS&nbsp;Education&nbsp;Initiatives&nbsp;(i.e.&nbsp;corresponding&nbsp;sub-&nbsp;committees,&nbsp;campaigns,&nbsp;and&nbsp;special&nbsp;projects)</li><li>Participate&nbsp;on and&nbsp;provide&nbsp;strategic&nbsp;planning&nbsp;to&nbsp;the U4SS&nbsp;Leadership&nbsp;Committee&nbsp;with its&nbsp;Director</li><li>Coordinate U4SS meetings and follow-up tasks (i.e. lead communication and&nbsp;coordination&nbsp;efforts,&nbsp;compose&nbsp;and distribute&nbsp;meeting&nbsp;notes&nbsp;to&nbsp;committee&nbsp;members,&nbsp;respond&nbsp;to&nbsp;general&nbsp;U4SS&nbsp;inquiries,&nbsp;etc.)</li><li>Develop and manage budgets for programs, ensuring efficient use of resources.</li><li>Maintain an accurate expense log, tracking expenditures and ensuring adherence to budgetary constraints.</li><li>Provide&nbsp;support&nbsp;to&nbsp;outside&nbsp;vendors and&nbsp;contractors,&nbsp;as&nbsp;assigned.</li><li>Attend&nbsp;relevant&nbsp;meetings, trainings,&nbsp;workshops,&nbsp;outsideevents, and&nbsp;organization-wide activities.</li><li>Additional responsibilities&nbsp;and&nbsp;functionsas&nbsp;assigned.</li></ul>Core CompetenciesAll employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.Customer Service&nbsp;- Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.Interpersonal Skills&nbsp;- Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.Oral Communication&nbsp;- Speaks clearly in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.Written Communication&nbsp;- Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.Teamwork&nbsp;- Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.Professionalism&nbsp;- Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.Language Skills&nbsp;- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.Job Requirements /Technical Knowledge<ul><li>Bachelor’s degree in education, social work, communications or related field required; Master’s degree preferred.</li><li>3+ years of experience in the field of student support programming, preferably including a combination of facilitator and administrative experience, in school and/or out-of-school time settings.</li><li>2+ years of experience working in a supervisory/management position strongly preferred.</li><li>2-3 years of experience with youth support programming, mentorship, and/or community outreach.</li><li>Proven record of excellent writing.</li><li>Demonstrated record in achieving results with low-income youth and teens.</li><li>Proven experience in guiding the development of curricula by other educators.&nbsp;</li><li>Familiarity with research-based approaches to hands-on, experiential, community-based, and/or&nbsp;project-based learning models, differentiated instruction, mixed-skill, and age grouping, culturally relevant teaching practices, formative assessment techniques, and working with English Language Learners and students who are striving learners.</li><li>Understanding of and ability to meet performance-based outcomes.</li><li>Ability to work on multiple projects with different objectives simultaneously.</li></ul>Employment StandardsSkilled in:<ul><li>Achieving outcomes – Must be results-driven and able to demonstrate a history of meeting goals.</li><li>Communications – Skilled interpersonal, oral and written communication skills.</li><li>Leadership –&nbsp;Effective Leadership skills (e.g. committed, honest, positive, able to inspire, creative, sense of humor, etc.) with a proven track record in managing broad-based efforts with a diverse set of stakeholders and partners.</li><li>Relationship building – Experience in building and maintaining relationships with business, education, and community partnerships is critical.</li><li>Organizational management – Excellent project management and multi-tasking skills.</li><li>Problem solving – Collaborative in planning, decision-making, and seeking various solutions to resolve issues.</li><li>Management – Ability to work independently, yet is highly team oriented to support all programs. Ability to upwards as well as downwards manage team.</li></ul>Compensation<ul><li>Commensurate with experience, education, and market – $66,560 to 85,000; competitive benefits.</li></ul>Physical DemandsPhysical demands are representative of the requirements necessary for an employee to successfully perform&nbsp;the&nbsp;essential functions&nbsp;of&nbsp;this&nbsp;position.&nbsp;The&nbsp;employee&nbsp;is&nbsp;required&nbsp;to&nbsp;actively&nbsp;listen&nbsp;and&nbsp;communicate clearly. The employee is required to stand and publicly speak. The employee is required&nbsp;to walk, reach&nbsp;with&nbsp;arms&nbsp;and&nbsp;hands,&nbsp;climb, balance,&nbsp;twist,&nbsp;lean,move&nbsp;from&nbsp;one&nbsp;location&nbsp;to&nbsp;another,&nbsp;and&nbsp;stoop, kneel, crouch or crawl.&nbsp;Vision abilities required by this job include close and far. Ability to operate&nbsp;a&nbsp;computer&nbsp;keyboardand mouse, and&nbsp;lift files&nbsp;and&nbsp;reports&nbsp;is&nbsp;required.&nbsp;The employee is required to talk and hear.&nbsp; The employee is often required to sit and use their hands and fingers to handle or feel.&nbsp; The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl.&nbsp; Vision abilities required by this job include close vision.&nbsp; Reliable transportation and a clean driving record are required as the employee will need to travel throughout Orange County for events.&nbsp;Set-up and take down for events.&nbsp; Ability to lift and carry 25 pounds.&nbsp;Participation in early morning and evening meetings and events will be required.&nbsp; The noise level in the work environment is usually quiet to moderate.&nbsp;Send Resumes To:&nbsp;<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>Orange County United Way18012 Mitchell South, Irvine, CA 92614<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>&nbsp;

Program Manager, Education

Position Summary:&nbsp;The Resource Development (RD) Assistant will primarily provide a leadership role in the management of the donor stewardship journey in order to achieve individual, department and company goals. Additionally, the RD Assistant will provide support to the Director of Resource Development in all areas related to implementing and supporting the fundraising initiatives and goals for United Way.&nbsp; United Way professionals should exhibit core competencies: mission-focused, relationship-oriented, collaborator, results-driven, and brand-steward.
Duties and Responsibilities:
Drives Revenue &amp; Impact
<ul><li>Resident expert on customer relationship management system communications platform.</li>
<li>Run reports as requested on behalf of the Director of Resource Development which will enhance knowledge of donor base for effective communications.</li>
<li>Manage and maintain global accounts where engagement is requested (but presentations are not permissible) to encourage business support and achieve United Way goals.</li>
<li>Utilize CRM to review accounts and to process pledge transactions with a high level accuracy and speed.</li>
<li>Identify and write up adjustments to donor accounts as needed.</li>
<li>Maintain an organized filing system of donor pledge cards and payment documentation.</li>
</ul>Strategic Relationship Building
<ul><li>Responsible for carrying out all phases of the communication plan with donors for enhanced stewardship.</li>
<li>Through timely communications is able to connect donors’ and prospects’ areas of interest directly to United Way’s work and inspire commitment and support for United Way.</li>
<li>Utilizing our CRM/communications platform, practice effective stewardship by thanking donors, informing them about the impact of their gifts, and keeping them apprised of progress on Community Impact work.</li>
<li>Work effectively with other departments to achieve United Way goals and communicate to various stakeholders.</li>
</ul>Effective &amp; Engaging Communicator
<ul><li>Excellent written and oral communication skills to effectively present the United Way message to businesses, employees, and the community.</li>
<li>Provide excellent customer service and problem resolution to both internal and external constituents.</li>
</ul>Embracing &amp; Managing Change
<ul><li>Effectively work with the Director of Resource Development, UW Board members, and Campaign Cabinet to implement new and creative strategies for workplace campaigns to support United Way goals.</li>
<li>Work with UW, the Resource Development Team and Community Impact Team to engage donors as volunteers through effective communications as part of the stewardship journey.</li>
</ul>Entrepreneurial &amp; Innovative
<ul><li>Collaborate with the local community to meet organizational goals through special events (including but not limited to race parking) and affinity groups (including but not limited to Power of the Purse events.)</li>
</ul>This job description reflects the general duties assigned to the Resource Development Assistant, however, other duties may be assigned based upon needs that may arise within the organization and fall within the scope of the Resource Development Department. &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Qualifications:
<ul><li>High School Diploma or equivalent required.</li>
<li>1 - 3 years of experience in database management, preferably in a non-profit organization.</li>
<li>Associate degree in business, accounting or database management an advantage.</li>
<li>Excellent computer and data entry skills.</li>
<li>Proficient with Microsoft Office products including Word, Excel, PowerPoint</li>
<li>Team player with the ability to work with AUW senior management to achieve organizational goals.</li>
<li>Detail oriented with strong organizational and project management skills.</li>
<li>Strong verbal and written communication skills, including public speaking and presentation skills.</li>
<li>High degree of professional integrity to deal ethically with confidential information.</li>
<li>Ability to work under minimal supervision.</li>
<li>Possess a valid driver’s license and have use of insured motor vehicle.</li>
</ul>Working Conditions &amp; Physical Requirements:
Work is carried out in a controlled, agreeable environment as generally represented by normal office conditions.&nbsp; Employees may be required to assist with or attend various offsite events related to programs or fund raising that are scheduled evenings and/or weekends.&nbsp; These events may&nbsp;require several hours on your feet and assisting with heavy lifting and carrying.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

8 Full time Jobs in Irvine, CA, USA