field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

Reports to:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; 211 StatewideOperations ManagerLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; Must Reside in WisconsinUnited Way of Wisconsin is seeking an organized, enthusiastic, forward-thinking, and mission-focused individual who understands and respects the needs of 211 resource directory users and has an interest in the human services delivery system. The 211 Community Resource Database Associate (Associate) will develop and maintain relationships with agencies and community groups that assist all populations, with an emphasis but not limited to service providers in Wisconsin. This is a full-time regular, non-exempt position.&nbsp;ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to updating and improving the community resource directory is essential with an understanding that success will include in person conversations, professional phone, and written communication skills, and be comfortable with using modern technical platforms to enter data and edit content using a systemwide style guide.&nbsp;The individual should have exceptional listening skills, a high level of energy and integrity; compassion for all members of the community and staff and is self-motivated.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:The duties listed below are intended only as illustrations of the several types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.&nbsp;<ol><li>Database Maintenance</li></ol><ul><li>Regularly update and maintain a comprehensive database of community service providers, including contact information, eligibility criteria, and service details.&nbsp;</li><li>Accurately summarize an agency’s program and index the services according to the statewide standard indexing system.</li><li>Conduct research to identify added resources and incorporate them into the database.&nbsp;</li><li>Ensure data accuracy by verifying information with providers and updating as needed.&nbsp;</li><li>Ensure compliance with national accreditation, taxonomy, and coding standards.&nbsp;</li></ul><ol><li>Outreach and Community Engagement</li></ol><ul><li>Assist in implementing outreach strategies to raise awareness about available services within the community.&nbsp;</li><li>Conduct surveys, telephone, and other methods to regularly update and collect community resource database service listing.&nbsp;</li><li>Conduct presentations and workshops to educate the public about information and referral services.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Excellent and demonstrated communication and interpersonal skills to interact with diverse populations.&nbsp;</li><li>Strong research and analytical abilities to identify appropriate resources.&nbsp;</li><li>Detail-oriented with strong organizational skills to maintain accurate database information.&nbsp;</li><li>Proficiency in computer applications for data entry, database management, and report generation.</li><li>Proficiency in using Microsoft Office products including word and excel.&nbsp;</li><li>Knowledge of local community resources and social service agencies&nbsp;</li><li>Productivity driven with a focus on measurable results.</li><li>Critical thinking and problem solving.</li><li>Ability to work independently, as well as in a team environment.&nbsp;</li><li>The ability to establish positive working relationships and remain positive.&nbsp;</li><li>Flexible, able to manage priorities and deadlines in a fast-paced environment without compromising quality.</li></ul>WORKING CONDITIONS<ul><li>Hours of operation are 8:30 to 5:00 pm.</li><li>Work involves frequent use of office equipment and exposure to computer screens.&nbsp;</li><li>Work requires oral and written communication with internal and external partners.&nbsp;</li><li>Hybrid work environment within the state of Wisconsin.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

United Way of Wisconsin

211 Community Resource Database Associate

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Senior Director of Strategy and Mission Advancement will lead the strategic direction and mission-driven initiatives of the organization. This role focuses on implementing the organization’s strategic direction, including grant writing and compliance, relationship management, community partnerships, and cross-program strategies to ensure the successful implementation and impact of programs.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is pivotal in advancing the mission of the organization through strategic leadership, effective grant management, and fostering strong community partnerships.Grant Writing and Relationship Management:<ul><li>Research and identify grant opportunities from foundations, government agencies, and other sources.</li><li>Write, submit, and manage grant applications, ensuring compliance with all requirements.</li><li>Develop funding strategies for programs and services in collaboration with the Chief Executive Officer and program leads, including writing and/or leading the submission of grants and proposals to various funding sources.</li><li>Collaborate with program leads to maintain relationships with grant-making organizations and provide regular updates on project progress and outcomes.</li><li>Partner with association members to strengthen government and foundation partnerships that support United Way’s strategic direction.</li><li>Communicate clearly with the Chief Executive Officer on opportunities to maintain or grow revenue, and challenges that may impact results.</li></ul>Community Partnerships and Advocacy:<ul><li>Partner with organization leadership to develop relationships with members, external stakeholders, and policymakers.</li><li>Analyze network needs to inform program strategy and development.</li><li>Coordinate, represent, and strategically determine attendance at community outreach events and meetings in partnership with program leadership.</li><li>Support the identification of external opportunities to leverage the organization’s brand and programmatic expertise.</li></ul>Compliance and Data Management:<ul><li>Ensure grant compliance for local, state, and federal contracts, including timely and accurate reporting and grant renewals.</li><li>Support program leaders to maintain accurate data and performance metrics.</li><li>Support the development and implementation of data collection systems to report outputs and outcomes, using data to promote, advocate, and inform programming.</li><li>Partner with the Chief Executive Officer to identify business needs and resources to drive a culture of data-driven decision making.</li></ul>Programs and Performance:<ul><li>Support the Chief Executive Officer in overseeing the coordination, integration, and delivery of all programs, contracts, and related services.</li><li>Ensure compliance with funding source requirements, agency-wide collaboration, and member network communication.</li><li>Establish, monitor, and integrate goal setting, program needs assessment, and program outcome measurement for each program and department.</li><li>Ensure strategic outreach, promotion, and publicity of programs in collaboration with the leadership and communication teams.</li><li>Oversee and support key statewide programs, including 211 Wisconsin, Volunteer Wisconsin, Techquity Wisconsin, Community Health Workers Training and Apprenticeship, and initiatives aimed at strengthening local United Ways in Wisconsin.</li></ul>Administrative and Fiscal Responsibilities<ul><li>Participate in the budget-development process and maintain fiscal responsibility.</li><li>Develop administrative materials and policies as warranted.</li><li>Serve as a content expert or consultant to the staff and the community at large.</li><li>Act on the CEO’s behalf and/or perform other duties, as necessary.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree required; advanced degree preferred.</li><li>Minimum of six years of experience in grant writing and relationship management that demonstrates growth success.</li><li>Proven success in developing and implementing successful business development strategies.</li><li>Strong leadership and team management abilities.</li><li>Excellent written and verbal communication skills.</li><li>Ability to work collaboratively with internal and external stakeholders.</li><li>High level of integrity and professionalism.</li><li>Excellent organizational skills, with the ability to manage multiple projects and meet deadlines.</li><li>Demonstrated knowledge of programmatic work areas and the ability to leverage this expertise in writing and in person.</li></ul>KEY COMPETENCIES<ul><li>Drives Vision &amp; Purpose: Ability to lead large-scale program initiatives with a clear vision and strategic direction.</li><li>Action Oriented: Takes on opportunities and tough challenges with urgency and high energy.</li><li>Collaborates: Proven track record of working with leadership and cross-functional teams.</li><li>Cultivates Innovation: Creates improved ways for the organization to be successful. Ability to develop and implement new and creative approaches to program delivery and improvement while respecting and understanding the organization’s history.</li><li>Drives Engagement: Creates a climate where people are motivated to do their best to help the organization achieve its objectives.</li><li>Business Planning &amp; Analytical Skills: Strong business planning, time management, and analytical abilities to drive performance and results.</li><li>Knowledge of Policy Issues: Understanding of state and national policy issues relevant to the organization, and how they affect internal and external partners.</li><li>Nonprofit Strategy and Knowledge: A clear understanding of the business needs of United Way of Wisconsin and its members, with a focus on fostering strong partnerships.</li><li>Interpersonal &amp; Sales Skills: Exceptional interpersonal skills, including sales aptitude and customer relations, with a strong ability to motivate and achieve sales objectives.</li><li>Communication Excellence: Excellent written and oral communication skills, with the ability to prepare and deliver persuasive reports and presentations tailored to various audiences.</li></ul>&nbsp;Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Senior Director of Strategy and Mission Advancement

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; President and CEOLocation:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Must reside in WisconsinThe Communication and Marketing Specialist will collaborate with the leadership and communication teams in the planning, development, and implementation of marketing and communications efforts. This role is essential in amplifying United Way of Wisconsin’s message, engaging with the member network, and increasing visibility and support for statewide and local initiatives.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is crucial in advancing the mission of United Way through strategic communication and marketing efforts, lifting up local United Ways throughout Wisconsin, and enhancing United Way’s visibility and impact.Communications<ul><li>Execute the internal communications strategy for the Strategic Insights business unit, including key messaging, communication channels, and tactics.</li><li>Create and deliver strategic insights content, including email updates, newsletters, intranet content, videos, and presentations.</li><li>Collaborate with key organizational stakeholders to ensure all communication is approved and signed off by featured business units.</li><li>Monitor and measure the effectiveness of internal communications and make recommendations for improvement based on feedback and data analysis.</li><li>Refine and maintain the organization’s content calendar to ensure that communications are timely and relevant.</li></ul>Marketing and Outreach<ul><li>Develop and implement marketing campaigns to raise awareness of United Way, statewide initiatives, and local United Way priorities.</li><li>Create and manage content for the website, social media platforms, newsletters, Annual Report, and promotional materials.</li><li>Conduct market research to identify target audiences and effective messaging strategies.</li><li>Collaborate with local network subject matter experts and internal staff to highlight key programs and success stories.</li><li>Assist in organizing and promoting member services and the annual conference.</li><li>Monitor and analyze the effectiveness of marketing efforts, providing insights and recommendations for improvement.</li><li>Maintain a consistent brand voice and ensure alignment with organizational values and United Way Worldwide (UWW) brand standards.</li><li>Create and distribute press releases to local media highlighting United Way’s impact in Wisconsin.</li><li>Partner with the communications team to design and order print materials including letterhead, brochures, posters, business cards, thank you cards, signage, and flyers.</li></ul>Business Operations and Project Coordination<ul><li>Recommend and implement streamlined solutions that eliminate inefficiencies and improve productivity across the team.</li><li>Run and analyze regular communication and marketing meetings, help the team identify capacity issues and resource allocation.</li><li>Serve as a liaison with internal and external partners.</li><li>Create and manage libraries of templates for team members to use, such as recruitment screeners, email templates, discussion guides, and deliverable templates.</li><li>Support other key team initiatives as requested.</li></ul>Additional Responsibilities<ul><li>Develop annual marketing plans that support business development goals.</li><li>Serve as the primary contact for media inquiries and collaborate with United Way of Wisconsin staff and members to support media relations.</li><li>Support organizational outreach efforts by attending and exhibiting at community events and conferences.</li><li>Assist in managing the photo library for United Way’s promotions/archive.</li><li>Assist in managing the marketing budget for supplies, software, swag, and printed materials.</li><li>Drive audience segmentation and targeting for email campaigns; compile email lists.</li><li>Keep abreast of best practices, trends, tools, and techniques related to marketing.</li><li>Respond to and assist staff with marketing needs.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Bachelor’s degree in communications, marketing, journalism, or a related field.</li><li>Minimum of 3 years of experience in internal or external communications, or marketing.</li><li>Proven track record in developing and executing communication strategies; experience in the healthcare industry is a plus.</li><li>Experience developing and implementing robust and strategic marketing and communications plans to reach business objectives.</li><li>Experience with website content management systems.</li><li>Experience managing content for multiple digital communications channels and social media platforms.</li><li>Intermediate use of Microsoft Office products.</li><li>Strong written and verbal communication skills, including editing and proofing.</li><li>Solid project management skills; experience in process optimization and resource allocation is a plus.</li><li>Strong organizational and time management skills, with the ability to manage multiple projects simultaneously while maintaining attention to detail.</li><li>Ability to work independently and as part of a team.</li><li>Passion for non-profit work and commitment to the mission of United Way.</li><li>Ability to work and communicate with people from a wide range of backgrounds and identities.</li><li>Experience in a non-profit environment preferred.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Communication and Marketing Specialist

Reports To:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director of Strategy and Mission AdvancementLocation: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Must reside in WisconsinThe Contracts and Operations Coordinator will support the organization by managing contracts, ensuring compliance, and optimizing operational processes. This role requires strong organizational skills, attention to detail, and the ability to work collaboratively across departments to ensure smooth and efficient operations.ABOUT UNITED WAY OF WISCONSIN&nbsp;United Ways improves lives and strengthen communities by mobilizing partners to close gaps and open opportunities so everyone can thrive in Wisconsin. United Way connects partners, donors, volunteers, and community leaders to tackle the root causes of complex challenges while making a positive impact on the lives of Wisconsinites. Statewide our key initiatives are 211 Wisconsin, Volunteer Wisconsin, Workforce Development, and Techquity Wi. We also provide member support services to local and independent United Ways in Wisconsin, and 211 regional contact centers.&nbsp;CORE COMPETENCIESCandidates must be able to demonstrate strong analytical and problem-solving skills, exercise sound judgment, and dynamic teamwork. The person should excel at effective communication, sound technical skills, analytical ability, good judgment, and a strong operational focus. A commitment to adding value to the team with a goal of implementing United Ways strategic direction. The individual should have exceptional listening skills, demonstrate energy and initiative, and show integrity and compassion for all members of the team and community.&nbsp;ESSENTIAL DUTIES AND RESPONSIBILTIES:This role is essential in ensuring the organization’s operations run smoothly and efficiently, supporting the mission through effective contract management and operational coordination.Contract Management:<ul><li>Develop, draft, and review procurement contracts, ensuring alignment with the organization’s needs, compliance standards, and best practices.</li><li>Create, implement, and maintain a contract tracking and management system to oversee contract life cycles, renewals, modifications, and terminations.</li><li>Ensure all procurement contracts adhere to organizational policies, legal standards, and funder requirements.</li><li>Serve as a lead Contract Specialist for all types of contracts and MOUs.</li><li>Assist with contract submissions, including gathering information, progress tracking, signature processing, delivery, and serving as liaison with the executive office, finance, and other internal teams.</li><li>Coordinate the collection of data to maintain department dashboards for internal and external reporting (Key Performance Indicator reporting).</li><li>Coordinate interactions and manage relationships between partners, sub awardees, and contracted partners.</li></ul>Operations Coordination:<ul><li>Support the development and implementation of operational policies and procedures.</li><li>Assist in the planning and execution of organizational projects and initiatives.</li><li>Coordinate with various colleagues to ensure alignment and efficiency in operations.</li><li>Monitor and report on operational performance metrics, identifying areas for improvement.</li><li>Oversee the maintenance, continuity, and consistency of business processes related to operational services.</li><li>Identify service improvement opportunities to enhance operational efficiency.</li><li>Create and maintain documentation, procedures, standards, and policies related to operational services.</li></ul>Compliance and Reporting:<ul><li>Ensure compliance with local, state, and federal regulations related to contracts and operations.</li><li>Prepare and submit required reports to regulatory bodies and funding agencies.</li><li>Support the finance team in maintaining accurate records and documentation for audits and desk reviews.</li><li>Assist in the development and implementation of risk management strategies.</li><li>Ensure subrecipient monitoring procedures comply with federal and other applicable regulations.</li><li>Lead regular monitoring reviews to ensure sub awardee compliance with State of Wisconsin and OMB requirements for grant fiscal management.</li><li>Assist in interpreting and applying laws and regulations, executive orders, Office Management Budget (OMB) circulars, funder requirements, and state statutes as they relate to grant administration.&nbsp;</li><li>Ensure procurement activities align with legal standards, funding requirements, and organizational goals.</li></ul>Financial Management:<ul><li>Utilize financial accounting software systems to process expenditures, produce financial reports, reconcile expenses, and initiate corrections.</li><li>Assist in determining if grant budget modifications are needed to align with activities.</li><li>Support the accounting team in reviewing monthly and quarterly grant financials to ensure completeness and accuracy; initiate corrections as needed.&nbsp;</li><li>Work closely with program managers, finance, and other functions to establish vendor agreements that support the mission and objectives of the organization.</li><li>Build strong, long-term relationships with suppliers to ensure procurement activities contribute to the success and sustainability of the agency’s programs.</li></ul>Education and Experience<ul><li>Bachelor’s degree in business administration, management, or a related field; or appropriate combination of education and experience.</li><li>Minimum of three years of experience in contract management, operations, or a related role.</li><li>Experience in a non-profit or public sector environment is a plus.</li><li>Three years of grant project implementation and/or fiscal management experience.</li></ul>QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<ul><li>Strong organizational and time management skills, with the ability to manage multiple tasks and projects simultaneously.</li><li>Excellent written and verbal communication skills.</li><li>Proficiency in Microsoft Office Suite and contract management software.</li><li>Ability to work independently and as part of a team.</li><li>Strong problem-solving skills and the ability to think critically.</li><li>Knowledge of legal and regulatory requirements related to contracts and operations.</li><li>High level of integrity and professionalism.</li><li>Demonstrated project coordination skills, including knowledge of tools and processes for effective timeline monitoring, deliverables tracking, regular team communication, and continuous improvement strategies.</li><li>Demonstrated experience in handling and securing documents containing sensitive and confidential information.</li><li>Flexible – able to adapt to changes in client/internal needs quickly and work flexible hours to meet challenging and changing deadlines.</li><li>Customer service focus, curiosity, and analytical thinking.</li><li>Global/organizational perspective, problem-solving skills, ability to work in a fast-paced environment, high attention to detail, initiative, and commitment to excellence.</li><li>The ideal candidate is a quick learner, a strong performer, an individual with strong attention to detail, a desire for accuracy to support the organization’s contract’s function, and a team player passionate about their work and takes pride in attention to detail for successful outcomes.</li></ul>Physical and Mental Demands<ul><li>The physical and mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this class. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li><li>While performing the duties of this class, an employee is regularly required to stand, walk, and sit, talk or hear both in person and by telephone; use hands and fingers repetitively to handle or feel objects or controls and operate computers and other standard office equipment; reach with hands and arms.&nbsp; &nbsp;</li><li>Specific vision abilities required by this job include close vision, distance vision, depth perception, color vision and the ability to adjust focus.</li><li>While performing the duties of this class, the employee is regularly required to use written and oral communication skills; read and interpret information; analyze and solve problems; observe and interpret people and situations; learn and apply new information or skills, work under intensive deadlines and interact with UWWi staff and members and others encountered in the course of work.</li></ul>

Contracts and Operations Coordinator

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Information &amp; Referral Specialist Reporting To: Client Services Manager 

 Department: Contact Center, 2-1-1 Orange 
County Position: Full-time/NON-EXEMPT 

 
Purpose of Position 
The primary purpose of the Information &amp; Referral Specialist at our Contact/Call Center is to assess each caller’s 
needs and accurately refer them to the appropriate health, human and/or social services agencies from the 2-1-1 
Orange County (211OC) resource database. We provide expert knowledge of the 211OC resource database and its 
management software, empowering the Information &amp; Referral Specialist to provide each caller with quality 
customer service. By the end of each call, clients are one step closer to receiving the assistance that they need. 
 
 
Key Duties and Responsibilities 
 • Provide information and referral services to clients contacting 211OC through the helpline, email, texting 

methods, outreach events, or any other means identified by 211OC management as official I&amp;R channels. 
 • Perform in-depth screenings and assessments, collects client information, and encourage clients to apply for 

entitled benefits. 
 • Connect clients to appropriate resources, empower clients, de-escalate upset clients during crises and/or 

situations of abuse, trouble-shoot for additional options. 
 • Educate clients on available services to ensure it best fits their need and empower clients to choose the 

services they feel are most appropriate for their situations. 
 • Follow-up with clients in critical situations to ensure they received the assistance that they needed. If not, 

provide them with additional resources and help. 
 • Provide warm-transfers to appropriate crisis response teams in critical situations to receive help including 

Domestic Violence, Suicide, and Behavioral health hotlines, fire, and police departments. 
 • Assist callers with different languages by using the Language Line. 
 • Develop an expert working knowledge of the 211OC’s management software including Community 

Information Exchange database, telephony, softphone, texting, administrative systems and other approved 
software. 

 • Troubleshoot unavailability of services through expert knowledge of navigation of the 211OC’s resource 
database and through teamwork with other I&amp;R Specialists and the Resource Department. 

 • Assist clients in problem-solving when no services are available which can meet their needs. 
 • Other duties as assigned. 
 • Assist with compiling monthly and bi-annual program reporting. 
 • Advocate on behalf of clients who have been denied services. 
 • Troubleshoot basic technological failures. 
 • Performs other duties as assigned. 
 
 
 
 


Core Competencies 
 • Active listening and assessment skills 
 • Excellent customer service skills 
 • Computer competency with basic ability to troubleshoot technological failures 
 • Independent decision making skills utilizing processes, systems and resources 
 • Professional communication skills (verbal and written) 
 • Possess skills in proper telephone etiquette which includes being present, patient, professional and proactive 
 • Ability to maintain a calm and sensitive demeanor 
 • Ability to be part of a team, working internally and externally 
 
 
Job Requirements /Technical Knowledge 
 • High School Diploma or BA/BS Degree in the Human Service Field 
 • Prior experience providing information and referral services or related experience in the human service 

field is desirable 
 • Must be Bilingual (English and Spanish– verbal and written) 
 • One year of experience working directly with individuals and families in crisis 
 • Ability to work evenings Monday - Friday (1:40 pm – 10:10 pm) and Saturday - Sunday (10:40 am – 7:10 pm) 
 
Compensation 
 
 • $20.91 per hour. Competitive benefits 

 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 
While performing the duties of this Job, the employee is frequently required to stand; walk; sit; use hands to finger, 
handle, Talk or hear, or feel; reach with hands and arms and climb or balance. Employee must use computer, so 
corrected eyesight is necessary. The employee must occasionally lift and/or move up to 25 pounds. 
 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Information & Referral Specialist

ORANGE COUNTY UNITED WAY 
JOB DESCRIPTION 


 Job Title: Whatever it Takes (WIT) Specialist Reporting To: Whatever it Takes (WIT) Manager 

 Department: United to End Homelessness Position: Full-time/Hourly 

 
Purpose of Position 
The Whatever it Takes Specialist is responsible for implementing the Whatever it Takes (WIT) program, 
a program that supports over 40 partner agencies that provide CalAIM housing supports to CalOptima 
members. The goal of the WIT program is to expedite the time it takes to house an individual or family 
experiencing homelessness or housing insecurity and provide additional supports to aid in housing 
stabilization and prevent re-entry into homeless. The supports include providing flexible funding to 
help eligible households overcome financial barriers and secure housing. The WIT Specialist will 
support the WIT Manager with the facilitation of funding requests and the implementation of the 
program with the partner agencies. 
 
Key Duties and Responsibilities 

 • Assist the WIT Manager with the execution of WIT program procedures, policies, and protocols. 
 • Assist in the facilitation of funding requests including vetting requests, verifying documentation, 

confirming eligibility, preparing claims for payment issuance, and tracking progress of payments 
that are made to expedite the move-in process. 

 • Maintain positive relationships with WIT partner agencies and their staff by providing training 
support and technical assistance. 

 • Understand and comply with contractual obligations, HIPAA and PHI data sharing policies, and 
program performance metrics defined by funders. 

 • Maintain data integrity in digital databases including inputting and tracking agency and program 
participant information to ensure accuracy of program outcomes and evaluation. 

 • Provide excellent customer service to WIT partner agencies, property providers, and vendors in 
regard to funding requests and payment issuance. 

 • Work collaboratively with other United Way staff, as needed, to ensure the success of the 
program. 

 • Assume other duties as assigned. 
 
Job Requirements 

 • Proficient organizational skills and ability to manage multiple tasks simultaneously. 
 • Excellent customer service skills. Ability to respond to customer complaints, provide appropriate 

solutions and alternatives within the time limits, and follow-up to ensure resolution. 
 • Detail orientation for management of files, data tracking, trainings and contract compliance. 
 • Database management. 


 • Case management or housing navigation experience with people affected by homelessness, 
substance use disorders, chronic health and mental health concerns, domestic and intimate 
partner violence, and/or human trafficking preferred, but not required. 

 • Bachelor’s degree or higher in Social Work, Sociology, Psychology, Human Services, or a related 
field preferred, but not required. 

 • Fluency in the English language is required. Spanish speaking ability preferred, but not required. 
 • Experience with computer applications and knowledge of Microsoft Office and SalesForce. 

 
Core Competencies 

 • Commitment to the mission and values of the organization. 
 • Understanding of, and commitment to, the Housing First philosophy. 
 • Understanding of, and commitment to, strengths-based services and trauma informed care 
 • Excellent communication skills, particularly listening, verbal communication, and writing skills. 
 • Exemplary interpersonal skills, experience with mediation and negotiating. 
 • Demonstrated organizational skills with ability to meet a demanding workload and work with a 

diverse set of stakeholders. 
 • Creative thinker/adaptive/problem solving personality. 
 • Ability to maintain productive, professional relationships with various stakeholders. 
 • Sensitivity to cultural and socioeconomic characteristics of population served. 
 • Ability to work collaboratively with other personnel and/or service providers or professionals. 

 
Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully 
perform the essential functions of this position. The employee is required to actively listen and 
communicate clearly. The employee is required to stand and publicly speak. The employee is required to 
walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to 
stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Reliable 
transportation and a clean driving record are required as the employee will need to travel throughout 
Orange County. Ability to operate a computer keyboard and mouse, and lift files and reports is required. 
Employee must be able to lift and carry 25 pounds. 
 
Compensation: 
 • Commensurate with experience, education, and market, $26-36 per hour 
 • Competitive benefits. 
 
 
Send Cover Letter and Resume To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Whatever it Takes (WIT) Specialist

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Senior Marketing 
Manager Reporting to: Senior Director, Marketing 

 Department: Marketing Position: Full-time/EXEMPT 

 
Purpose of Position 
We are seeking an experienced Senior Marketing Manager to join our team. 
 
The Senior Marketing Manager will play a key role in shaping and maintaining a cohesive brand image for 
Orange County United Way across the community. This role will focus on supporting the marketing and 
communication needs for our Development and Philanthropy teams, signature events, and other key 
marketing initiatives. The successful candidate will manage the end-to-end execution of marketing 
projects, both print and digital, with a hands-on approach to ensuring high-quality output. 
 
In addition, the Sr. Marketing Manager will work closely with and manage a Marketing Specialist, serving 
as their direct supervisor. This includes leading, mentoring, and developing the Marketing Specialist, 
ensuring alignment on project goals, and fostering a collaborative team environment. 
 
Key responsibilities include understanding the unique needs and goals of each project, documenting 
requirements, setting and prioritizing timelines, and ensuring on-time delivery. This role requires strong 
vendor management skills, the ability to work collaboratively across internal teams, and the capability to 
lead both independently and alongside consultants. The Senior Marketing Manager will be expected to 
lead in the execution of projects, ensuring the delivery of high-quality results that align with 
organizational objectives and uphold brand integrity. 
 
Key Duties and Responsibilities 

 • Serve as the lead point of contact for our Development, Grant, Philanthropy, Event and 
Corporate Engagement teams for all marketing requests. 

 • Develop and implement marketing strategies to execute projects timely and successfully. 
Understand the needs, the goals, and the audience to provide guidance and deliver efficient 
solutions. 

 • Oversee budgets and timelines. Responsible for driving projects to on-time completion and 
communicate changes to project timelines, scope, and budget when applicable. 

 • Track projects on the marketing project traffic tool and update status weekly. 
 • Execute projects from concept to completion. 
 • Responsible for all the assets development (email marketing, video production, photoshoots, 

event support, advertising, collaterals, content development, event social media plan, website 
updates, promotional items, etc.). 

 • Understand the principles of branding and design to create and update marketing materials as 


needed. 
 • Create tracking and prepare marketing reports to brief stakeholders on key performance 

indicators (KPIs). 
 • Support and manage other marketing projects as needed. 

 
 
Core Competencies 

 • Excellent written, verbal, presentation, research, problem-solving, and time management skills, 
with a keen attention to detail 

 • Ability to work within tight deadlines, adjust to new priorities, and balance short-term needs 
with long-term strategic initiatives. 

 • Ability to work on multiple projects with different deadlines/objectives simultaneously. 
 • High emotional intelligence and excellent interpersonal skills. Ability to cultivate successful team 

collaboration spirit. 
 • Experience working efficiently with internal cross-functional teams as well as external vendors 

like graphic designers, advertisers, printers, videographers and promo item reps. 
 • Proven experience with event marketing management as well as video production management. 
 • Experience with Microsoft Office Suite (Outlook, Teams, Word, Excel, PowerPoint, SharePoint, 

etc.) as well as Google collaboration tools (Docs, Sheets, Forms, etc.). 
 • Experience with email marketing platforms like Mailchimp. 
 • Experience managing successful media and print advertising. 
 • Knowledge of WordPress, SEO, and UX/UI best practices. 
 • Well-versed with design tools like Canva and some experience with builders platforms like 

Formstack. 
 • Experience with social media content development. 
 • Experience with basic HTML, CRM platforms, and video editing software. 

 
Job Requirements 

 • 10+ years of project management experience with a proven track record of success completing 
event marketing and print and digital projects. 

 • Bachelor’s degree preferred 
 • Agency experience is a preferred 
 • Semi-flexible hybrid working schedule; 3 days in-office, 2 days remote 

 
Employment Standards 

 • Reacts well under pressure 
 • Treats others with respect 
 • Responsible for own actions 
 • Follows through on commitments 
 • Ability to work independently and proactively 


Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. 
Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, 
including under the desks. The person in this position frequently communicates with coworkers and 
customers who have inquiries about our business operations and the community we service; therefore, 
the person must be able to exchange accurate information. The employee must occasionally lift and/or 
move up to 25 pounds. 
 
View our commitment to Diversity, Equity and Inclusion Statement 
 
Send Resumes To: 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="https://www.unitedwayoc.org/about-us/commitment-to-diversity-equity-inclusion/" target="_blank">https://www.unitedwayoc.org/about-us/commitment-to-diversity-equity-inclusion/</a>
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Senior Marketing Manager

We are searching for an Impact and Engagement Manager - Education&nbsp;to be part of our United Way team located in Hartford Connecticut. This position&nbsp;will contribute to progress toward United Way's impact goals around early childhood education and grade-level reading by developing, implementing, and managing the operations of United We Read programs, with an emphasis on United Way Readers., and occasional support for other programs such as the Campaign for Grade-Level Reading, and other projects and initiatives in support of United Way’s literacy efforts. &nbsp;&nbsp;&nbsp;&nbsp;This position’s responsibilities include project management for volunteer recruitment and program participant enrollment; developing, monitoring, and participating in partnerships and collaborations to advance impact goals; planning and coordinating communications messaging and tactics among key partners; and providing content for grant applications, reports, and fundraising initiatives.&nbsp;What you will do:<ul><li>Understand local communities and develop and maintain effective relationships with community stakeholders and public/private partners to address United Way priorities.</li><li>In partnership with leadership volunteers and community partners, identify needs, assets, partners, resources, and innovative approaches to achieve intended community goals.&nbsp;</li><li>Oversee management of a portfolio of initiatives, collaboratives, and projects; and ensure effective engagement of volunteers (individuals and teams) in support of these strategies.</li><li>Develop knowledge of all United Way of Central and Northeastern CT programs and initiatives and represent United Way in the community as needed, both during and after regular business hours.</li><li>Serve as liaison to selected funded partner agencies within the scope of United Way’s early grade literacy portfolio.</li><li>Recruit/support volunteers in implementing United Way engagement opportunities.&nbsp;</li><li>Manage implementation of episodic group volunteer experiences that support community goals and the goals of corporate partners.</li><li>Design and manage community engagement services, experiences, and initiatives.</li><li>Facilitate effective cross-functional teamwork with internal and external partners.</li><li>Responsible for managing assigned sites for the United Way Readers program, including but not limited to overseeing the recruitment, training, scheduling, recognition, and retention of volunteers; building relationships with school and&nbsp;community-based&nbsp;partnerships&nbsp;to support program expansion; providing technical assistance and capacity building support to school-based&nbsp;partners; and compiling and sharing data for use with funders and programmatic partners.</li><li>Responsible for oversight and management of assigned sites for Read for the Record, Read Across America Day, and the Summer Reading Challenge. This includes participating in cross-functional teams to support volunteer recruitment and marketing of said events. Liaise to assigned participating school districts. Assist with book selection and ordering, as well as preparation of volunteer materials. Work with marketing to recruit local dignitaries, determine kickoff site locations, plan the run of shows and additional logistics.&nbsp;</li><li>Manage assigned tasks to support the Hartford Campaign for Grade-Level Reading; perform duties including convening communications staff/teams of CGLR partners; compiling content to inform messaging and support newsletter distribution and relationship building among key communities and early learning partners, and leading special projects that relate to efforts around early childhood education and grade level reading.</li><li>Responsible for overall management of all United Way Readers communications such as content for email newsletters, ensuring volunteers are informed of timely information and training opportunities, etc. Serves as Education Team liaison to marketing department.</li><li>Coordinate process for securing content for development of early literacy related grant applications; write copy for grant applications and provide support for the completion of grant-related reports.</li><li>Work in tandem with the designated United Way field instructor to directly supervise and provide guidance to UConn MSW Interns.</li><li>Performs other duties as needed.</li></ul>About You<ul><li>Bachelor’s degree in human services, education, social impact design, development, marketing, communication, data management, social work, public policy, or related field and/or equivalent experience preferred.</li><li>The ideal candidate is bilingual in Spanish and has familiarity with our local communities.</li><li>Minimum two years’ experience in volunteer management, social impact design, corporate community relations, project management, community organizing, or other related areas required; three years’ experience preferred.</li><li>Driver’s license and valid transportation required.</li><li>Technology skills including expertise with Microsoft Office and database management; willingness to learn new applications and identify innovative ways for technology to support organizational objectives.</li><li>Familiarity with asset-based and/or social impact design approaches to community development, volunteerism, corporate philanthropy, and tutoring/mentoring.</li><li>Project management skills: ability to multitask, problem-solve, prioritize, delegate, and to create systems and processes.</li><li>Requires excellent knowledge, skills and abilities in data analysis and insight generation, translation of complex issues into actionable efforts.</li><li>Excellent communication skills; able to communicate effectively and articulately in writing and orally.</li><li>Ability to keep his/her composure with the public and co-workers in everyday, stressful situations.</li><li>Ability to perform job with integrity, mission, vision, and values consistent with United Way of Central and Northeastern Connecticut.</li><li>Solid relationship management skills enhancing internal organizational relations and external community interactions.</li><li>Ability to relate well with people from diverse groups.</li><li>Ability to work in a fast-paced environment and juggle multiple priorities, and able to react and adjust quickly to changing conditions.</li><li>Holds self and other team members accountable for achieving results.</li><li>Top priority is to create real social change that leads to better lives and healthier communities. This drives performance and professional motivations.</li><li>Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Dedicated to shared and measurable goals for the common good, creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li><li>Some night and weekend hours required.&nbsp;</li></ul>

United Way of Central and Northeastern CT

Impact and Engagement Manager -Education

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.ABOUT THE POSITIONReporting to the Associate Director of Economic Mobility, the Free Tax Prep Assistance Coordinator will primarily help coordinate the organization’s network of partners providing free tax prep assistance services. The Free Tax Prep Assistance Coordinator will help manage organizational efforts to coordinate the UWCA network in our shared goal of increasing capacity and services to low-income Californians and connecting them to critical tax credits such as the Earned Income Tax Credit, the Child Tax Credit, and the California Earned Income Tax Credit.Working closely with the Economic Mobility Program Manager, this position will collaborate closely with the organization’s programmatic teams, a network of over 14 local United Ways, government partners, third-party vendors, and statewide outreach partners, and will be part of United Ways of California’s passionate 20+ staff working across the state to solve some of California’s most critical issues facing low-income families today. The Free Tax Prep Assistance Coordinator will have exposure to a wide variety of resources, tools, and best practices available through the United Way network, and will have the ability to make connections with other service staff across the state.ESSENTIAL JOB DUTIES AND RESPONSIBILITIES<ul><li>Implement coordination of critical free tax prep services via our systems such as web, chat, and text, including creating and deploying new content on these platforms.&nbsp;</li><li>Collaborate with local United Ways and statewide partners for the purpose of developing and implementing a comprehensive outreach and support program.&nbsp;</li><li>Create impactful new social media and web content, including graphics, and captions and help post generated social media content across all channels.</li><li>Be the primary point of contact for troubleshooting and training with partners, and sometimes clients, on MyFreeTaxes.org, GetYourRefund.org platform, and appointment scheduling to ensure successful client services.&nbsp;</li><li>Monitor on a day-to-day basis our service systems to ensure messages and questions are answered and/or directed to right partners.&nbsp;</li><li>Research and gather best practices and input from network members to collaboration and capacity building amongst our networks.&nbsp;</li><li>Track and maintain a variety of manuals and electronic files or records from our systems to provide up-to-date information and support to our network partners.&nbsp;</li><li>Track MyFreeTaxes.org analytics and other service system reports to ensure we’re on track to meet service deliverables; report information back to partners as needed/appropriate.&nbsp;</li><li>Provide input to system improvement efforts in partnership with key staff, partners, and organizations.&nbsp;</li><li>Coordinate the preparation and submission of reports on grant deliverables and expenditures as required by funders.</li></ul>REQUIREMENTS AND QUALIFICATIONSEducation And Experience<ul><li>Bachelor’s Degree or higher in relative field required (e.g. social services, communications, business, public relations, etc.) required.</li><li>Minimum of three years’ work experience either in project coordination, or providing</li></ul>program support in economic development, poverty reduction, education or humanservices designed to support low-income communities, in a private, public or non-profit organization.&nbsp;<ul><li>Minimum one year experience leading free tax prep programming preferred.&nbsp;</li></ul>Skills And Qualifications<ul><li>Familiarity with managing online and virtual data systems and platforms.</li><li>Tech savvy and quick to adapt to new programs; familiarity with using Slack, Zoom, Canva, Google Drive, Air Table and Dropbox a plus.</li><li>Strong verbal and written communication skills and comfortability in communicating with partners and members of the public. Bilingual in Spanish is strongly preferred.</li><li>Excellent judgment and problem-solving ability.</li><li>Ability to multitask under deadlines. Ability to efficiently manage time and effectively manage workload. Demonstrated ability to work remotely.</li><li>Self-starter with the ability to work independently with staff guidance.</li><li>Ability to travel to periodic quarterly in-person team meetings a plus.</li></ul>Other Requirements and Preferences<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Strong ethical backbone, willingness to make the extra effort to do the right thing.</li><li>Reliable transportation with minimum insurance/liability coverage.</li><li>Ability to travel periodically across California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LocationUnited Ways of California is a virtual office space. The Free Tax Prep Assistance Coordinator can be located anywhere within the state of California, but Bay Area, Sacramento, or Los Angeles is preferred.Compensation and BenefitsMedical, Dental and Vision Insurance, 401k Retirement Plan, Vacation LeaveTo ApplySubmit a signed cover letter and resume by email detailing your skills, experience, and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: October 30, 2024The United Ways of California is an Equal Employment Opportunity Employer. We value and honor the diverse experiences, knowledge, skills, and perspectives of each individual. Our commitment to fairness and equity means that discrimination and prejudice have no place here. We strive to create policies and practices that are unbiased, inclusive, and considerate of every facet of a person’s identity. If you require any accommodations to complete this application, please email <a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>.

United Ways of California

Free Tax Prep Assistance Coordinator

ABOUT UNITED WAYS OF CALIFORNIAOur Mission and Vision:United Ways of California’s (UWCA) mission is to improve health, education, and financial stability for low-income children and families by enhancing and coordinating the community impact and advocacy work of California’s United Ways. We imagine an equitable California where every individual has the resources and opportunities they need to thrive.Why You Should Join Our Team:The work that we do at United Ways of California is dedicated to removing systemic barriers and fostering inclusivity through diversity, equity, and inclusion. Our goal is to promote belonging, job satisfaction, and overall well-being. If you believe that everyone deserves opportunities to live a good life and are excited about the opportunity to work together to advocate for the expansion of policies and programs that support our three foundational pillars of education, health, and financial empowerment, then join us to build a better, thriving California.ABOUT THE POSITIONThe Marketing and Communications Manager will primarily oversee the overall strategy and day-to-day management of the United Ways of California’s (UWCA) social media channels and email marketing systems, support in-house Spanish translation and ensure content is accurate and culturally appropriate, and collaborate to improve analytics, reporting, and cross-organizational digital marketing efforts.ESSENTIAL JOB DUTIES AND RESPONSIBILITIESIntegrated Communications Strategy<ul><li>Collaborate with the team to develop clear communications objectives and methods for measuring qualitative and quantitative communications outcomes.</li><li>Develop a contextual understanding of the organization’s core programs and advocacy priorities and apply this knowledge to recommend strategies and tactics that advance the organization’s communications efforts; collaborate with the communications team to create multi-channel programmatic and issue-based communications strategies.</li><li>Support the streamlining of communications best practices, including helping create internal organizational guides, tools, and resources.</li><li>Help identify collaboration opportunities with local California United Ways; support strengthening systems of sharing communications best practices across the network and communications channels.</li><li>Help identify and implement equity and inclusion best practices (Including accessibility and translation).</li></ul>Social Media Strategy and Management<ul><li>Manage daily operations of all social media accounts, including Facebook, Instagram, Twitter, LinkedIn, and YouTube; schedule and post content consistently using Sprout Social, ensuring optimal timing for audience engagement.</li><li>Monitor trends and provide recommendations for new approaches and expansion into additional platforms, as appropriate.</li><li>Develop channel and audience-appropriate content; craft and implement targeted social media strategy to drive organizational awareness and program participation.</li><li>Collaborate with programs, policy, and communications teams to create monthly social media calendars aligned with programmatic dates, legislative timelines, monthly themes, and other organizational content strategy.</li><li>Collaborate with team members and partners to gather community stories, testimonials, and updates to share on social platforms.</li><li>Keep up to date on California issues to ensure social media content is timely, responsive, and appropriately relevant to and reflective of the state’s current political and economic climate.</li><li>Facilitate the growth of our online community; engage with relevant communities, partner and mission-aligned organizations, and on relevant issue areas to expand reach and impact.</li><li>Foster relationships with followers by responding to comments, messages, and inquiries in a timely manner, in both English and Spanish.</li><li>Collaborate with the Brand Manager for graphic design and toolkit creation needs; support toolkit implementation within Social Press Kit, as needed.</li><li>Make recommendations for sharing social media best practices and tools with community ambassadors, partner organizations, staff, and volunteers.</li><li>Support staff with creative development and alignment of paid social media ad campaigns with organic or boosted content; internally run and monitor campaigns, manage ad budgets, as needed.</li></ul>Digital Marketing and Analytics Support<ul><li>Assist with implementation of communications strategies; support in managing vendors, advertising, and digital marketing projects, as needed.</li><li>Manage email marketing systems; format emails to ensure visually appealing and effective communication, collaborate with team members to coordinate timely email sends, optimizing engagement and response rates.</li><li>Support list management; manage and segment email lists to improve targeting, maintain database health, and ensure compliance with privacy regulations.</li><li>Identify opportunities to optimize email campaigns; leverage automation tools, analyze performance data, and conduct A/B testing, as needed.</li><li>Set up systems to track and analyze performance metrics across social media and email platforms; develop insights and recommendations to inform future strategies.</li><li>Coordinate with the team to create streamlined dashboards and hubs for storing and viewing communications systems data, as needed.</li><li>Utilize Google Analytics to track website traffic and user behavior, providing actionable insights, as needed.</li><li>Share communications outcomes across the organization, including providing information for monthly grant reporting, as needed.</li></ul>Spanish Translation Oversight<ul><li>Translate and adapt communications materials (e.g., newsletters, social media posts, website content) into Spanish to ensure accessibility for diverse audiences.</li><li>Review and edit translated content to ensure accuracy, cultural relevance, and adherence to organizational tone and style.</li><li>Collaborate with team members to maintain consistent messaging across languages.</li><li>Develop and implement efficient processes for translating and localizing content to improve workflow and turnaround times.</li></ul>REQUIREMENTS AND QUALIFICATIONSEducation And Experience<ul><li>Bachelor’s Degree or higher in marketing, communications, graphic design, journalism, public relations, public policy, social work, nonprofit management, or related field preferred but not required.</li><li>Minimum of 5 years of related experience in social media management or digital marketing/communications (lived experiences may also be considered); prior nonprofit industry experience or relevant field is preferred.&nbsp;</li><li>Demonstrated experience with producing timely and effective written communications pieces; experience with writing for digital, web-based platforms preferred.</li><li>Strong understanding of digital marketing tools and techniques.</li><li>Tech savvy and quick to adapt new programs; familiarity with using Slack, Zoom, Canva, Google Drive, and Dropbox.</li><li>Experience working with low-income, diverse communities, with a commitment to racial and economic justice, a plus.&nbsp;</li></ul>Skills And Qualifications<ul><li>Sharp verbal and written communication skills; comfortability in communicating with partners and working directly with members of the public.&nbsp;</li><li>Bilingual—fluent in Spanish and experience communicating with external audiences in Spanish (written and verbal) required.</li><li>Strategic mindset and excellent planning skills, with an ability to plan and devise appropriate program strategies.</li><li>Strong project management skills and ability to multitask under deadlines. Ability to efficiently and independently manage time and workload.</li><li>Ability to support implementation and evaluation of marketing campaigns.</li><li>Proven track record of the ability to form strategic relationships with partners and stakeholders.</li><li>Strong interpersonal communication skills and emotional intelligence, and ability to work collaboratively with many stakeholders.</li><li>Ability to think and work independently, and do so diligently in a virtual office environment, to think creatively to solve problems with limited oversight, excellent judgment and problem-solving ability.</li></ul>Other Requirements and Preferences<ul><li>Prolonged periods of sitting at a desk and working on a computer.</li><li>Ability to travel periodically across California for in-person meetings, if necessary (reimbursements for travel costs provided).</li></ul>LocationUnited Ways of California is a virtual office space. The Marketing and Communications Manager can be located anywhere within the state of California, but Bay Area, Sacramento, or Los Angeles is preferred.Compensation and BenefitsMedical, Dental and Vision Insurance, 401k Retirement Plan, Vacation LeaveTo ApplySubmit a signed cover letter and resume by email detailing your skills, experience, and why you are interested in this position.Email:&nbsp;<a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>(Word or .PDF format only)Deadline to Apply: October 28, 2024The United Ways of California is an Equal Employment Opportunity Employer. We value and honor the diverse experiences, knowledge, skills, and perspectives of each individual. Our commitment to fairness and equity means that discrimination and prejudice have no place here. We strive to create policies and practices that are unbiased, inclusive, and considerate of every facet of a person’s identity. If you require any accommodations to complete this application, please email <a href="mailto:HR@unitedwaysca.org" target="_blank">HR@unitedwaysca.org</a>.

139 Full time Jobs