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United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to positively 
impact education, health, basic needs, and financial stability. In partnership with others, 
we work to eliminate inequities experienced by diverse populations so that all people have 
a safe, healthy home environment, achieve their educational potential, and increase their 
financial stability. We commit to building bridges across cultural, racial, religious, and 
economic boundaries. 

 
 
 
POSITION: RESILIENCY NAVIGATOR 
 

REPORTS TO: Senior Director of Community Resiliency 
 
Purpose: The Resiliency Navigator supports the mission of El Paso United 

Family Resiliency Center by connecting clients and members of 
the community with resources to help promote healing and 
resiliency in the wake of the shooting on August 3, 2019. The 
Resiliency Navigator supports the efforts United Way of El Paso 
County as the backbone of the Family Resiliency Center under the 
direction of the Director. 

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
 
Case Management 

ï· Provision of holistic and comprehensive assessment, case management, crisis 
intervention and behavioral health services to clients including but not limited to 
intake assessment and ongoing problem-solving. 

ï· Provide referrals and resources to community members seeking support as a 
result of the tragic shooting on August 3, 2019. 

ï· Provide a warm hand-off for community members when making referrals to other 
agencies or partner programs. Follow up with agencies and clients, as 
appropriate. 

ï· Update a directory of resources and points of contact as necessary to provide 
accurate information to community members seeking support. 

ï· Maintain accurate records of clients seeking care and obstacles faced to 
continually provide feedback to the Director on the need for evolving programs 
and resources. 

ï· Document all referrals and partnerships to facilitate necessary follow-through and 
information-sharing. 


Outreach and Programming 

ï· Provide resources in community settings easily accessible to the general public, 
taking into account barriers in transportation, hours of service, and language, 
among others. 


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ï· Provide a welcoming and safe environment for community members to feel 
comfortable seeking care. 

ï· Plan and facilitate community and group events in partnership with local 
stakeholders including school districts, youth programs, City, County, and mental 
health institutions. 

ï· Represent UWEPC as the face of community recovery efforts related to the 
shooting incident on August 3rd, 2019. 

ï· Represent UWEPC at any state, regional, and national conferences, forums, or 
meetings, as appropriate. 

ï· Collect, track, and report data related to the usage of the Center and services 
provided. Provide recurring updates and progress reports to UWEPC and 
partners on the services offered by the Center as well as the use by community 
members. 

ï· Collect, track, and report expenses incurred by the Center in an effort to provide 
services to the community, to include donations, grants, and in-kind resources. 

 
Community Partnerships 

ï· Maintain working knowledge of the status of programs, engagement, and 
initiatives to fully participate and provide status updates, when necessary. 

ï· Seek and maintain strong community partnerships with local service providers 
and potential supporters. 

ï· Cultivate a strong collaborative of response and engagement in the El Paso 
United Family Resiliency Center by convening partners to assess community 
needs and strategically execute programs in collaboration with partners. 

ï· Participate in recurring program and strategic meetings to assist in shaping the 
vision of UWEPC Community Impact products and partnerships in relation to the 
El Paso United Family Resiliency Center. 

ï· Advocate for UWEPC Community Impact products with community partners and 
stakeholders. Research new programs and services that may be relevant to the 
mission and values of UWEPC. 

ï· Develop and cultivate successful strategic business/personal relationships. 

ï· Facilitate relationships with potential sub-contractors for direct services to clients 
including reporting, and information-sharing. 

 
CROSS FUNCTIONAL RESPONSIBILITIES: 

 
Community Engagement 

ï· Work effectively with other teams at UWEPC to provide appropriate support and 
value to partners. Leverage relationships to create additional opportunities with 
other organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United Way of 
El Paso County’s mission, vision and core values becoming a defined community 
ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with local 
organizations, businesses and individuals. 


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Results 
Results are integral to the direction and the long and short-term success of community 
engagement. 
 
QUALIFICATIONS – KNOWLEDGE, EDUCATION AND EXPERIENCE 
 
Bachelor’s degree in subjects related to health and human services, non-profit or 
organizational management, public relations, communications, marketing, or social 
services, plus three years of work experience and/or an equivalent combination of 
education and experience related to the duties of the position. 
 

Must be able to pass a background check. 
 
Knowledge of the non-profit sector is essential. Skills in grant management, program 
management, case management and/or volunteer engagement are desired. 
 
Skills and Demonstrated Abilities 

ï· Strong leadership, verbal, and written communication skills; and strong 
presentation and interpersonal skills. 

ï· Intermediate knowledge of MS Office applications, 

ï· Intermediate knowledge of social media platforms i.e. Facebook, Twitter, 
Snapchat, Instagram. 

ï· Must possess the ability to effectively and efficiently coordinate multiple projects 
and staff. 

ï· Ability to develop and execute strategic plans with multiple, complex tasks and 
projects. 

ï· Deep understanding of program performance measurement techniques, 
performance metrics, and evaluation principles. 

 
Personal Attributes 

ï· Works well with other people, including effective communication. 

ï· Works effectively in a dynamic, innovative and changing environment. 

ï· Pays attention to detail, accuracy and quality. 

ï· Works independently and take initiative to form strategies and accomplish tasks. 


Successful candidate must also embody personal attributes of honesty, integrity, 
professional behavior, tact, sense of urgency, and sense of humor. 
 

Other Requirements 

Must be able to work a flexible schedule with the possibility of early morning, evening, 
and weekend work. 
 
Valid Texas or New Mexico driver’s license, insurance and vehicle required. 
 
The physical demands described here are representative of those that must be met by 
an employee. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. While performing the duties of this job the 
employee is regularly required to sit, talk, and/or hear. Continual use of the hands with 
wrist and finger movement using a keyboard is required. Specific vision abilities required 


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by this job include long hours viewing a computer monitor screen and occasionally lifting 
up to 25 pounds. 
 
The above statements are intended to describe the general nature and level of work 
being performed by the individual in this position. They are not intended to be an 
exhaustive list of all duties, responsibilities, and skills required of the position. Duties, 
responsibilities and activities may change at any time with or without notice. 
 
 
 
Job Classification: Full Time, Non-exempt Salary Range $35,000 - $42,000 
 

The United Way of El Paso County is an equal opportunity employer. We champion 
diversity, equity, and inclusion. We take action to ensure equal opportunity and all 
candidates are considered without regard to race, color, religion, national origin, age, 
sex, sexual orientation, gender identity, marital status, ancestry, physical or mental 
disability, veteran status, or any other legally protected status.

United Way of El Paso County

Resiliency Navigator

United Way of El Paso County is committed to improving the lives and futures of 
all people in the community. We bring together expertise, funding and volunteer 
support to positively impact education, health, basic needs, and financial 
stability. In partnership with others, we work to eliminate inequities experienced 
by diverse populations so that all people have a safe, healthy home environment, 
achieve their educational potential, and increase their financial stability. We 
commit to building bridges across cultural, racial, religious, and economic 
boundaries. 

POSITION: PARENTS AS TEACHERS CASE MANAGER 
 

REPORTS TO: Director of Early Childhood Initiatives 
 
Purpose: The Case Manager contributes to the achievement of United 

Way of El Paso County’s (UWEPC) mission, vision, and core 
values by addressing a key strategy: family home visitation 
programs. The Case Manager is responsible for providing 
needs assessment, service planning, and monitoring and 
evaluation of case management services to children and 
families enrolled in the Parents as Teachers Program, an 
evidence-based early childhood home visitation framework 
that builds strong communities, thriving families and children 
who are healthy, safe and ready to learn. 

 
MAJOR DUTIES &amp; RESPONSIBILITIES: 
The Parents as Teachers (PAT) Case Manager Responsibilities include: 

ï· Complete intake record and identify reasons for referral. 
ï· Assist participants enrolled in the PAT Program with basic needs. 
ï· Create and customize a service plan with each participant receiving case 

management services. 
ï· Monitor and evaluate the service plan as needed during services period. 
ï· Be in contact with the family monthly until terms on the service plan are 

addressed/provided/remedied. 
ï· Complete warm-hands off/referrals to entities in El Paso that are better 

suited/preferred to meet the needs of the PAT participants. 

 
Administrative Compliance for HOPES: 

ï· Complete data entry in data entry systems. 
ï· Maintain accurate and complete family file records. 
ï· Complete daily timesheets, staff weekly and monthly reports, monthly 

mileage and expense reports by set deadlines. 
ï· Participate in monthly reflective and administrative supervision sessions. 
ï· Recruit families to maintain a full caseload by conducting presentations in 

small or large groups. 
ï· Request donations and incentives for active participants in the PAT 

program. 
 


Professional Development 
ï· Complete at least 20 hours of professional development each year. 
ï· Attend all grant-required trainings. 

 
 
CROSS-FUNCTIONAL RESPONSIBILITIES: 
Community Engagement 

ï· Work effectively with other teams at United Way to provide appropriate 
support and value to partners. Leverage relationships to create additional 
opportunities with other organizations and individuals. 

ï· Foster creative thinking and facilitate future partnerships within corporate 
accounts. 

ï· Attend key community events and activities as a way to promote United 
Way of El Paso County’s mission, vision and core values becoming a 
defined community ambassador for United Way. 

ï· Cultivate community support for United Way by maintaining contacts with 
local organizations, businesses and individuals. 


SKILLS AND COMPENTENCIES: 

Interpersonal Skills 

ï· Experience working in collaborative environments and cross functionally to 
achieve goals. 

ï· Strong project management, process improvement, or other applicable 
experience. 

ï· Strong analytical skills using data to support decisions. 

ï· Problem-solver and self-starter who initiates solutions; collaborates and 
negotiates effectively with team members, partners, and stakeholders. 
Strong ability to distill and communicate complex issues and concepts to 
others. 

ï· Strong communicator focused on building relationships and leveraging 
partnerships to advance priorities and initiatives. 

ï· Personal attributes of honesty, integrity, professional behavior, tact, sense 
of urgency, and sense of humor. 

 
Computer Skills 

Intermediate knowledge of MS Office applications (Outlook, PowerPoint, Word, 
Excel), Intermediate knowledge of virtual meeting platforms i.e. Zoom, GoTo 
Meeting, FaceBook Live, Microsoft Teams; Intermediate knowledge of case 
management software and workflow. 


Key Competencies 

ï· Cultivates 

o Equity Mindset 

o Network Mindset 

o Learning Mindset 

ï· Think Strategically 
Applies appropriate strategic logic to decisions and initiatives. Identifies 
efforts that will have the greatest strategic impact. 

ï· Promote Collaboration 
Fosters a sense of teamwork, leverages differences, and facilitates the 
effective interaction and contribution of others to achieve goals. 

ï· Engage and Inspire 
Articulates and inspires commitment to a plan of action aligned with 
organizational mission and goals. 

ï· Inspire Trust 
Gains the confidence and trust of others through principled leadership and 
sound business ethics. 

ï· Innovate 
Champions new ideas and initiatives and creates an environment that 
supports innovation. 

ï· Focus on Community 
Ensures the delivery of exceptional service and value to the communities 
we serve. 

Core Competencies for all UWEPC Staff 

ï· Mission Focused: Catalyze others’ commitment to the mission to create 
real social change that leads to better lives and healthier 
communities. This drives their performance and professional motivations. 

ï· Relationship-Oriented: Understands that people come before processes 
and is astute in cultivating and managing relationships toward a common 
goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the 
community and can mobilize resources (financial and human) through 
meaningful engagement 

ï· Results Driven: Dedicated to shared and measurable goals for the 
common good: creating, resourcing, scaling and leveraging strategies and 
innovations for broad investment and impact 

ï· Brand Steward: Steward of the brand and understands his/her role in 
growing and protecting the reputation and results of the greater network. 

. 


 
Qualifications--Knowledge, Education and Experience 
 
Must have a minimum of a bachelor's degree in Social Work or closely related 
field (counseling, psychology, etc.) and at least 3 years of work experience. 
Bilingual (English/Spanish) is required. 
 
The ability to extend emotional support to families in crisis with a non-judgmental 
attitude, offering compassion and strength in an objective manner. 
 
Leadership qualities to include the ability to give direction and to work 
cooperatively with peers and accept direction as needed. 
 
Knowledge of the non-profit sector is essential. Knowledge of community 
resources and ability to access needed services for families. 
 
Successful candidate must also embody personal attributes of honesty, integrity, 
professional behavior, tact, sense of urgency, and sense of humor. 
 
Must be able to work a flexible schedule with the possibility of early morning, 
evening, and weekend work. 
 
The physical demands described here are representative of those that must be 
met by an employee. Reasonable accommodations may be made to enable 
individuals with disabilities to perform the essential functions. While performing the 
duties of this job the employee is regularly required to sit, talk, and/or hear. 
Continual use of the hands with wrist and finger movement using a keyboard is 
required. Specific vision abilities required by this job include long hours viewing a 
computer monitor screen and occasionally lifting up to 25 pounds. 
 
The employee may occasionally travel using personal vehicle and/or work 
outside normal office environment. Must possess a valid driver’s license, current 
auto insurance, and daily access to reliable vehicle. 
 
Must be able to pass a background check. 
 
The above statements are intended to describe the general nature and level of 
work being performed by the individual in this position. They are not intended to 
be an exhaustive list of all duties, responsibilities, and skills required of the 
position. Duties, responsibilities and activities may change at any time with or 
without notice. 
 
 
Job Classification Salary Range $30,000 - $35,000 
Full Time 
Non-Exempt 
 
Revised: December 2024

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