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General Description: The Family Stability Program Manager will assist in the operational oversight of Family Stability staff including recruiting, hiring, training, and supervision of staff and interns. The incumbent will ensure that services are delivered in accordance with current agency policies and procedures, contract requirements, and regulations. This position provides case management to families using a 2-gen approach.&nbsp; The approach would consider the needs of both vulnerable children and parents, together, in the design and delivery of program coordination and services&nbsp;in an education environment onsite in Hallandale Beach, particularly with those with financial instability and risk of homelessness related conditions.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for day-to-day operations of Family Stability team, to include staff supervision, performance accountability and ensuring each team member is appropriately suited for their role.&nbsp;</li><li>Provide on-going support/oversight to family stability program staff ensuring service delivery is in accordance with COA requirements, and are client centered, focused and trauma informed.&nbsp;</li><li>Assists Director in coordination of subcontracted partners to ensure that goals are being met in accordance with Siemer Institute program guidelines.</li><li>Reviews and approves all subcontractor emergency financial assistance, quarterly/monthly invoices, and reports to ensure compliance with subcontract agreement and Siemer Institute grant agreement.</li><li>Supports the implementation of services by orienting staff to program regulations and requirements, goals and objectives, operational and reporting procedures to facilitate adherence to contract parameters.&nbsp;</li><li>Develops and implements strategy to ensure efficiency and productivity in the key Family Stability program areas of outreach, case management, and housing.&nbsp;</li><li>Responsible for identifying strengths, needs and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Counsels participants and/or their families to facilitate achieving service plan goals, developing life skills, and/or sustaining success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Manages an annual caseload of 10-20 students and their family unit.</li></ol>Other Job Duties:&nbsp;<ul><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients.&nbsp;</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges.</li><li>Ensure successful case closure, documentation, and transition.</li><li>Provides crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Responds to and develops solutions to client issues and needs as they arise.</li><li>Works in conjunction with outreach team to increase community outreach efforts, conduct service presentations and attends outreach events.&nbsp;</li><li>Serve as liaison to other community agencies, governmental entities, and institutions to further the goals of the program.</li><li>Ensures that all reports and correspondence related to the grant are completed on time.</li><li>Works in collaboration with the Director drafting grant reports.&nbsp;</li><li>Responsible for monitoring contracted outcomes as well as the client satisfaction surveys.</li><li>Coordinates the efforts of key staff members to ensure that data entry and reports are completed by the specified deadlines.&nbsp;</li><li>Maintains accurate and updated electronic files of Clients and services provided.</li><li>Research promising and best practice models for client services and provides recommendations to the leadership team.</li><li>Coordinates activities and communications with appropriate community partners.</li><li>Conducts periodic internal trainings and in services to instruct and provide guidance to the Family Stability team.&nbsp;</li><li>Maintains all records and documentation for all UWBC Family Stability program activities necessary for accountability.</li><li>Conducts monthly case staffing and performance assessment meetings.</li></ul>Supervises:&nbsp;Family Stability Care Coordinators and Program SpecialistsEducation &amp; Experience:&nbsp;<ul><li>Master’s Degree in Social Work, Human Services, Public Administration, or Bachelor’s degree with at least 5 years of experience in human service delivery and/or administration required.</li><li>Work experience in direct clinical case management is required.&nbsp;</li><li>At least four 4 years of experience in social case work, counseling, eligibility determination, social service or community resource referral, or closely related work.</li><li>Administrative and supervisory experience working with staff and volunteers required.</li><li>Ability to communicate effectively with a diverse audience.&nbsp;</li><li>Strong organizational, project management, and interpersonal skills.</li><li>Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.</li><li>Ability to work independently and in a team environment with a positive attitude and handle sensitive and confidential information with maximum discretion.</li><li>Proficiency required in MS Word, Excel and other related computer programs.</li><li>Knowledge of evidence-based practices, assessment process, service planning, outcome measurement and quality management is preferred.</li><li>Knowledge and experience in Broward and Miami-Dade County, and the local network of community-based health and human services organizations serving low income homeless populations, or families at risk of homelessness preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Program Manager, Family Stability

As the Community Impact Manager, you will work alongside a dedicated and diverse team focused on identifying pressing human services needs and creating meaningful solutions. You will collaborate with nonprofit health and human services partners, educational institutions, businesses, government agencies, and community members to assess where needs are greatest and spearhead high-impact initiatives that strengthen the lives of individuals and families.Primary Position Responsibilities<ul><li>Lead key United Way of Brevard (UWB) Community Impact strategic initiatives, including stakeholder and volunteer engagement, programmatic coordination with community partners, and maintenance and reporting of records and program data.</li><li>Convene and manage select community collaborations, ensuring key stakeholder engagement to develop and execute strategies that elevate and support individuals and families in the Brevard County community. Collaborations include Volunteer Income Tax Assistance (VITA), Mission United, Mayor’s Fitness Challenge, Financial Literacy and additional groups as determined.</li><li>In partnership with the UWB Community Impact Director, develop and implement capacity-building initiatives for UWB partner agencies and community network partners. Areas of responsibility include identification of needs, development, and delivery of educational and skill-building offerings, and one-to-one or small group support.</li><li>Support Resource Development to promote results and increase donor interest in United Way work, volunteer opportunities, and engagement.</li><li>Participate in corporate campaign events to educate donors on community needs and what UWB is doing to address those needs.</li></ul>Additional Position Responsibilities<ul><li>Assist the UWB Community Impact Director with data analysis, collection, and reporting.</li><li>Represent UWB in community forums and groups, educating stakeholders about the vision and mission of UWB and connecting positive community impact of UWB and partner agencies to identified human services priorities.</li><li>Support and communicate UWB’s commitment to diversity, equity, and inclusion by engaging diverse populations in collaborations, programming, and support.</li><li>In partnership with UWB leadership and staff, participate in grant proposal preparation and/or management as assigned.</li><li>Supports the Community Impact/allocation process, including staffing panels and assisting with agency training and material preparation.</li><li>Additional responsibilities as determined by UWB Community Impact Director in support of UWB’s mission.</li></ul>Position QualificationsBachelor's degree and a minimum of three years related experience required, with an emphasis in education, nonprofit or public administration, public health, social work, or social sciences field preferred. Candidates with a combination of educational background and extensive work experience in health and human services or a related field will be considered.Position Requirements<ul><li>Excellent organization and time management skills and the ability to coordinate, delegate and supervise.</li><li>Self-starter that has the ability to work independently as well as part of a team.</li><li>Comfortable using technology and has experience with Microsoft Office products including Excel, has prior experience using computers daily, and prior experience using databases/CRMs and reporting/dashboard modules</li><li>Expertise in developing and delivering presentations and workshops to diverse audiences and through various platforms (in-person, online, hybrid). Ability to identify and collaborate with community partners.</li><li>Demonstrated leadership in programmatic strategic planning, development and implementation.</li><li>Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.</li><li>Ability to work a flexible schedule during certain parts of the year that will require occasional night and weekend work.</li></ul>Physical RequirementsEnvironment, Physical Activity, and Mental DemandsThe environment for this position is an open office that is clean and comfortable and includes driving a vehicle approximately 25% of the time. The position is in a non-confined office-type setting in which he/she is free to move about at will and may include some minor annoyances such as noise, odors, drafts, etc.The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 50 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.The incumbent for this position may operate any or all of the following: telephone, cellular telephone, beeper, copy, fax machines, calculator, typewriter, personal computer, related printers and related office equipment.The incumbent in this position must be able to read and interpret documents or instruments; possess strong telephone skills; perform highly detailed work; assist or guide problem solving; perform mathematical functions; prepare written communication; perform specialized analytical reasoning; withstand stress; and handle multiple, concurrent tasks and constant interruptions. Will be required to develop skills in the operation of the ANDAR database software.UNITED WAY CORE COMPETENCIES FOR ALL STAFFMission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities. This drives their performance and professional motivations.Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.ABOUT BREVARD COUNTY FLORIDABrevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at <a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>.Job Type: Full-timePay: $48,000.00 - $55,000.00 per year &nbsp;

United Way of Brevard County, Florida

United Way of Brevard 

Community Impact Manager

Job Description 
Position Title Philanthropic Advisor 

Department Development Reports To – Vice President of 
Development

FLSA Status – Exempt Classification – Full Time UWW Code - 

Announcement

The Community Foundation and United Way of Volusia-Flagler Counties seeks an ambitious, inquisitive 
and solution-minded individual to serve as a Philanthropic Advisor. The ideal candidate will have: 
Required: 

 • 3-5 years of professional experience
 • Ability to connect with high-net worth clients through active listening
 • Capacity to provide solutions tailored to clients’ needs and goals
 • Pipeline building experience including identifying leads, developing strategies for introductions,

creating and executing professional presentations, and the ability to close
 • Polished, professional presentation skills
 • Competency to learn and effectively utilize various technology systems

Preferred: 
 • Professional designation (CAP, CFP, CFRE, etc.)
 • Charitable planning experience
 • High dollar sales or fundraising experience

Core Responsibilities 
Effective Fundraising 

 • Listens to the needs, interests, and passions of the donor with an eye towards connecting them
with community work.

 • Prioritize and support the philanthropic goals of donors by developing individualized plans for
success.

 • Engage in development process of research, identification and prioritization of appropriate new
donor opportunities and coordinate an introduction to the Foundation.

 • Facilitate execution of fund agreements.
 • Drive revenue through special events such as the Celebration of Philanthropy, donor

engagement events, etc.

Strategic Relationship Management 
 • Practices strong written and oral communication skills.
 • Understands and can articulate the donor-centric benefits of our organization that is both a United 

Way and a Community Foundation.
 • Actively utilizes all available resources to respond to donor goals.
 • Cultivate relationships with existing and prospective donors to further the goals of the 

organization.


 • Cultivate and manage relationships with professional advisors to increase awareness of the 
organization and promote charitable giving in financial and estate planning.

 • Serve as a spokesperson for the integrity, role and value of the organization.
 • Foster public awareness and understanding of the organization and its work through 

presentations to professional advisors, prospective donors, community organizations and other 
interested groups.

Entrepreneurial and Innovative 
 • Considers new opportunities to achieve goals and drives improvement in process.
 • Stays current in the technical aspects of charitable giving including tax law, technology, etc.
 • Recognizes the power of effective stewardship (thanking donors, informing them about the impact

of their gift, keeping them apprised of progress on the community work it is intended to address
and deepening the relationship) and develops and implements plans to steward donors of all giving
levels.

Business Development and Sales 
 • Oversee the management of the day-to-day needs of fundholders, leveraging the expertise of 

colleagues as needed.
 • Develop presentations and proposals, donor relationship review reports and well-written 

correspondence with donors.
 • Demonstrate ability to achieve a strong proficiency in utilization of CRM.
 • Ability to close a sale and support donor interests.

Qualifications 

-Bachelor’s degree from an accredited institution OR 3-5 years of experience in sales, nonprofit 
management, development, or other field. 
-Experience in fund-raising, gift-planning, and/or sales activity in a non-profit or for-profit setting. 
Professional designation in fundraising preferred. 
-Strong interpersonal relationship skills. 
-Professional and polished presentation skills. 
-Written and oral communication proficiency. 
-Driver’s license. 

Working Conditions &amp; Physical Requirements 
Work is carried out in a controlled, agreeable environment as generally represented by normal office 
conditions. Employees may be required to assist with or attend various offsite events related to programs 
or fund raising that are scheduled evenings and/or weekends. These events may require several hours on 
your feet and assisting with heavy lifting and carrying. 

Direct Reports – 
N/A 

Date last reviewed/revised: 9/6/2024


<ul>	<li>Effective Fundraising</li>
</ul>

Community Foundation & United Way of Volusia-Flagler Counties

United Way of Volusia-Flagler Counties ES

United Way of Volusia-Flagler Counties, Inc.

Philanthropic Advisor

General Description: &nbsp;This position is responsible for engaging, organizing, and trackingexpanded learning opportunities at Gulfstream Academy of Hallandale Beach K-8, A CommunityPartnership School™. Expanded learning opportunities will be offered to primary and secondarystudents in academic, social emotional, and extracurricular activities on campus and at designated satellite sites.&nbsp;Primary Job Responsibilities:<ol><li>Collaborate with community providers and school leadership to integrate enrichment programming into the unique educational environment of Gulfstream Community Partnership School (outside of designated core academic classroom learning time).</li><li>Consult with diverse stakeholders to develop, market, and sustain locally relevant programs for Hallandale Beach youth and families.&nbsp;</li><li>Maintain accurate and complete participation and engagement data.</li><li>Manage contracting, financial reporting, and evaluation of expanded learning providers.&nbsp; &nbsp;</li></ol>&nbsp;Secondary Job Duties:&nbsp;<ol><li>Serve as a core member of the Community Partnership School Operations Team.&nbsp;</li><li>Build rapport with teachers, staff, parents and community members to be an advocate for students and community needs.</li><li>Increase on-site extracurricular programs, mentor services, and service opportunities.</li><li>Expand athletic opportunities for students and families at Gulfstream Academy.</li><li>Coordinate on-site tutoring and homework help services.</li><li>Engage partner colleges and universities to create internship opportunities that meet the expanded learning priorities of the community.</li><li>Collaborate with current service providers to support meaningful academic, cultural, and recreational programming.</li><li>Recruit, train, coordinate, and show appreciation to volunteers leading expanded learning programs.&nbsp;</li><li>Create partnerships for new field trips and off campus experiences.</li><li>Host collaboration spaces for service providers.&nbsp;</li><li>Supervise the Student Leadership Council.</li><li>Communicate actively with caregivers to identify student needs and program eligibility.</li><li>Prepare contingency plans and remain prepared to supervise youth to maintain continuous programming.</li><li>Proactively schedule student engagement throughout the calendar year, including summer months and during school breaks.</li><li>Seek community support for a feeding/snack program to benefit extracurricular scheduling.</li></ol>Other Job Duties:<ol><li>Performs other duties and assumes other responsibilities as requested by supervisor.</li><li>Follow and enforce school district policies and procedures.&nbsp;</li><li>Oversee facility management and provide leasing participants with the appropriate leadership.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, caregivers, and community leaders.&nbsp;</li><li>Prepare written materials for the purposes of documenting activities, providing written reference and/or conveying information.&nbsp;</li><li>Participate actively in departmental meetings, training and education, as well as the quality improvement process.</li><li>Collaborate in fundraising and grant writing.</li><li>Possible arrangement of transportation of clients.</li><li>As needed, work flexible hours including evenings and weekends,</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: No Supervision DutiesEducation, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a bachelor’s degree in an Education, Human Services, or Social Services related field and one to two years of combined experience in community outreach OR graduation from an accredited college or university with an associate’s degree in an Education, Human Services, or Social Services related field and three to four years of combined experience in community outreach. Five years of relevant experience may be supplemented for an accredited degree.</li><li>Proficient skills working with computers and software programs.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders, in a school and with community providers.</li><li>Excellent organizational, verbal and written communication skills (English required; Spanish, Haitian Creole, or Ukrainian highly desirable and preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Two (2) years of experience implementing or supervising a positive learning environment, in school or out-of-school hours.</li><li>Experience mentoring youth.</li><li>Experience managing multiple stakeholders.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.&nbsp;

Expanded Learning Coordinator

General Description: This position provides administrative support to the MISSION UNITED program at the Veteran Resource Center (VRC). The incumbent in this position assists MISSION UNITED management with general activities and ensures the smooth running of the overall office administration.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Greets and directs all clients, volunteers and other visitors with courtesy. &nbsp;</li><li>Answers all incoming calls courteously, accurately takes and distributes messages/forward calls to the appropriate individual(s).&nbsp;</li><li>Screens and assesses client immediate needs and program eligibility during first point of contact.&nbsp;</li><li>Assists with entering Temporary Financial Assistance (TFA) requests in the payment system in accordance with program data guide.</li><li>This position will serve as a receptionist / front desk back-up and shared support to other UWBC buildings as needed (for example: Colker/Ansin).</li><li>Responds and refers to crisis calls calmly and quickly.&nbsp;</li><li>Receives the mail, Fed Ex, UPS, etc. packages and ensures all mail related items get distributed to the correct people in a timely manner.&nbsp;&nbsp;</li><li>Assures visitors sign in and out, maintaining the daily sign in log.&nbsp; Calls staff when visitors arrive to assure unauthorized individuals does not access offices.&nbsp;</li><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries</li><li>Provides overall day-to-day support to MISSION UNITED management in their area of responsibilities including: general community impact work, and the MISSION UNITED program.&nbsp;</li><li>Organizes all aspects of the MISSION UNITED meetings, including but not limited to: meeting scheduling, logistics and printed/visual aids.</li><li>Maintains quality and accuracy of all board related records including preparing and sending agendas, meeting notices and meeting materials.&nbsp;Record and transcribe meeting minutes.</li><li>Maintains office, kitchen and client supply inventory and orders.&nbsp;</li><li>Assures development and implementation of appropriate procedures for the effective and efficient filing/retrieval systems of documentation, to include files, manuals, proposals, etc.</li><li>Assists with the planning and implementation of meetings, round tables and training.&nbsp;</li><li>Organizes, manages, and coordinates notification; preparation of materials, logistics and transcribing minutes, as requested.</li></ol>Other Job Duties:&nbsp;<ol><li>Manages all customer situations, meet commitments, respond promptly to customer needs, and solicit feedback to continually reinforce and strengthen the organization’s brand.&nbsp;</li><li>Understands the United Way concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintain good working relationships with clients, visitors, staff, board members, major donors, volunteers, agency representatives, and guests.</li><li>Consistently demonstrates good telephone etiquette and courtesy</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Manages the MISSION UNITED leadership assigned areas expense reports, invoice processing, purchase orders, and ensures completion of timesheet.</li><li>Maintains up to date information for the MISSION UNITED management assigned areas, including but not limited to program summaries, allocations/grants updates, and training schedules.</li><li>Assures work is performed within established policies and procedures.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other administrative duties and assumes other responsibilities as assigned by the supervisors.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: &nbsp;N/A. This position has no supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree with three plus years’ experience in an Administrative Assistant position role in a professional office environment preferred.</li><li>Minimum of associate’s degree or equivalent from an accredited two-year college or technical school and five years related experience.</li><li>Typing skills, with a high degree of accuracy excellent spelling, punctuation and grammar skills; ability to proofread accurately. Excellent telephone presence and good organizational skills required.</li><li>Must have knowledge of word processing equipment and computers with proficiency required in MS Word, MS Excel, MS Power Point, and other related computer programs as needed.</li><li>Must have strong customer service, communication, documentation, and interpersonal skills.&nbsp;</li><li>Must have excellent organizational and problem-solving abilities.&nbsp;</li><li>Ability to work independently and manage multiple tasks simultaneously.&nbsp;</li><li>Must be self-motivated, compassionate and have a positive attitude.&nbsp;&nbsp;</li><li>Initiative, analytical ability, high interpersonal relations and the ability to effectively communicate.</li></ul>Core Competency&nbsp;Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’s&nbsp;mission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceedsqualitative&nbsp;and&nbsp;quantitative goals in a&nbsp;thoughtful&nbsp;and&nbsp;time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership&nbsp;and&nbsp;commitment&nbsp;with the&nbsp;needs,&nbsp;priorities,&nbsp;goals&nbsp;and&nbsp;cultureof&nbsp;UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embraces&nbsp;engagement&nbsp;of all&nbsp;people,&nbsp;ideasand&nbsp;backgrounds&nbsp;and&nbsp;aligns with&nbsp;United&nbsp;Way’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new&nbsp;challenges&nbsp;to&nbsp;further&nbsp;UnitedWay’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives&nbsp;and&nbsp;timelines,&nbsp;and&nbsp;seeks&nbsp;help&nbsp;when&nbsp;neededin&nbsp;juggling&nbsp;priorities.</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be&nbsp;effective&nbsp;in any&nbsp;team&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp;</li><li>The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp; &nbsp;</li></ul>

Receptionist / Administrative Assistant 

United Way of Broward County fights for the Health, Education and Financial Prosperity of EVERY person in our community.General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way of Broward County (UWBC) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by DMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the DMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

Major Gifts Officer

United Way of Broward County fights for the health, education and financial&nbsp;prosperity of every person in our community.
General Description: Under general supervision, the Case Manager provides case management along with service and resource coordination in a human services environment, particularly with veterans and military families as well as those with low income and homelessness related conditions.
Primary Job Responsibilities &amp; Duties: 
<ol><li>Performs needs and comprehensive assessments focused on multiple life domains; develops and updates individualized service plans in partnership with clients and their families to address their needs and facilitate referral to appropriate treatment or service providers or facilities</li>
<li>Facilitates/coordinates service, support, resource acquisition to assist client households in meeting their needs</li>
<li>Conducts activities and monitors the service environment in a manner to maximize clients ability to achieve service plan goals, develop life skills, and/or sustain success and wellness</li>
<li>Promotes resolution to client challenges, fostering client empowerment, self-sufficiency, and resilience</li>
<li>Conduct comprehensive, client-centered social work activities, to include consistent case file documentation and management in accordance with best practices and Council on Accreditation (COA) accreditation standards</li>
</ol>Other Job Duties: 
<ul><li>Supports the triage and intake of clients into the appropriate level of intervention and care</li>
<li>Advocates on behalf of clients and families for services, supports and other related resources that address their basic needs and well-being</li>
<li>Conducts community and home visits (if needed) related to client needs</li>
<li>Provides follow-up and monitors service delivery and care environments</li>
<li>Stay abreast of community resources and procedures for referring clients to appropriate resources</li>
<li>Facilitates case consultation for client situations</li>
<li>Provides crisis prevention, intervention, and supportive counseling, as needed</li>
<li>Tracks client status through resolution</li>
<li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li>
<li>Collects, tracks and reports case data in systems utilized by United Way</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts</li>
</ul>Supervises: This position has no supervisory responsibilities.
Education &amp; Experience: 
<ul><li>Master’s degree required with major course work in social work, psychology, or other closely related field.</li>
<li>At least two (2) years of experience in social case work, counseling, eligibility determination, social service, or community resource referral or closely related work.</li>
<li>Veteran status* with equivalent service experience and/or certifications required.</li>
<li>Ability to communicate effectively with a diverse audience</li>
<li>Experience working with low income and homeless population preferred.&nbsp;</li>
<li>Experience working with veterans, service members, and families of veterans and service members strongly preferred.</li>
<li>Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.</li>
<li>Proficient with Microsoft Office Suite</li>
</ul>*Veteran status is for the purposes of this position defined as two (2) or more years of active duty and a service discharge with an Honorable or General qualification.&nbsp; 
Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Case Manager - MISSION UNITED

Department:&nbsp;&nbsp;&nbsp;Community Impact&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vice President, Contracts &amp; Quality Assurance &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Status:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full TimeGeneral Description: Leads grant writing, program planning, data collection, program analysis and evaluation, and presentation of results related to United Way of Broward County’s (UWBC) Community Impact work.&nbsp; &nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Performs the programmatic grant acquisition process through grant identification, writing, and submission, workings with internal subject matter experts.</li><li>Designs, develops, and establishes the evaluative criteria or process for collecting the required program metrics, reporting requirements, and other quality grant outputs and outcomes, as well as compliance requirements for each awarded grant, utilizing prior program performance and identified best practices.&nbsp;</li><li>Determines Community Impact needs through analyzing various community assessments, establishes baseline data for shared objectives, summarizes the data, and contributes to the impact of community partnerships and strategies.</li><li>Works with both program staff and service providers to ensure appropriate data is being collected, measured, and communicated for accuracy of establishing baselines and gathering data, outcomes, and reporting results.&nbsp; &nbsp;</li><li>Supports program staff in using data for decision making by identifying data needs, producing data analyses, and incorporating staff input into ultimate visualization of program initiatives or pilots and strategic planning.&nbsp;</li><li>Conducts research on programs, initiatives, best, emerging, and evidence-based practices, tools for the output and outcome of programs, etc.&nbsp;</li><li>Assists with the facilitation of developing and implementing new program models to establish best/promising practices and evaluating them post implementation.</li><li>Prepares, launches, analyzes, and writes a report on findings of internal and external stakeholder surveys for organizational quality assurance and strategic planning.</li><li>Works with Compliance and Quality Assurance team to prepare from start to finish the procurement process of providers and programming, including the evaluation and notice of award of submitted proposals, in collaboration with Community Impact team members and external stakeholders.</li><li>Works with Compliance and Quality Assurance team to ensure United Way of Broward County maintains accreditation through Council on Accreditation (COA) and prepare for internal audits for programmatic and regulatory compliance.</li></ol>Other Job Duties:&nbsp;<ul><li>Collaborates with internal team members to write Request for Applications (RFA) and Request for Proposal (RFP) documents, drafting grant/application narratives, preparing budgets, and other required documents for submission to funders.&nbsp;</li><li>Develops and implements procedures to increase and maintain data integrity, monitoring program outcomes.</li><li>Ability to gather complex data and translate the key information into concise, simple and easily understandable charts, analyzing impact on community indicators.</li><li>Demonstrates success in using statistical modeling to analyze and interpret data, especially for analyzing outcome performance of funded programs.</li><li>Conducts background literature searches to identify best practices, benchmarks, outcome measures and model programs, providing recommendations to staff.&nbsp;</li><li>Conducts periodic internal and external trainings to instruct, assist, and report on program evaluation, research trends, and promising models and practices.</li><li>Provides training and technical assistance.</li><li>Responsible for ensuring internal adherence to model fidelity when United Way is involved in any type of evidence-based project.&nbsp;</li><li>Develops and utilizes logic models, SWOT Analysis, and other tools to further efforts through accreditation, initiatives, pilot projects, strategic planning, etc.</li><li>Facilitates COA activities i.e. reporting, drafting, and reviewing policies and procedures, staff training requirements, performance and quality improvement (PQI), etc., to enable quality assurance of COA standards and continued organizational accreditation.</li><li>Assists with all internal audits and monitoring's conducted by external auditors and funding sources to ensure regulatory and programmatic compliance.</li><li>Works with Contracts and Quality Assurance team to effectively coordinate and manage the Community Impact procurement process, including analysis of subject matter and synthesis of information, meeting management tools, notices, agendas, manuals, drafting of materials to be considered, minutes, fact sheets, statistics, etc.in collaboration with other internal team members and external stakeholders.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;N/AEducation &amp; Experience:&nbsp;<ul><li>Master’s Degree in Human Service related field. Doctoral degrees preferred.&nbsp;</li><li>Minimum of four years relevant experience in grant writing, planning, evaluation, and research, preferably in Human Service industry.&nbsp; Equivalent combination of education and experience is accepted. &nbsp;</li><li>Proficiency required in MS Word, Excel and other related computer programs.&nbsp;</li><li>Highly proficient and knowledgeable in the use of statistical analysis software and other data collection and analysis tools (for example: Qualtrics, Tableau)</li><li>Prior experience leading programmatic grant acquisition process is required.</li><li>Strong oral and written communication skills</li><li>Knowledgeable in research design as well as descriptive and inferential statistical analysis methods required.</li><li>Prior experience and certification in project management e.g. Lean Six Sigma, PMP, etc. preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;Acknowledgement:&nbsp;I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

Grants and Evaluation Director

General Description:&nbsp;Provides dedicated case management services to Veterans experiencing homelessness in a service intensive transitional residential housing program, focusing on an individualized service plan that yields long term housing stability outcomes. Case managers are expected to employ a strengths-based approach, which empowers and promotes the strengths and capabilities of Veterans.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Completes intake, assessment, service plans in coordination with client and within documentation standards set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED.</li><li>Holistically addresses the case management needs of the individual client.</li><li>Provides field-based, strength-based case management and service coordination that includes housing stabilization, money management, community integration, employment linkages, benefits establishment, linkage to community providers for services needed to assist clients in reaching the housing stability plan goals.&nbsp;</li><li>Develops or updates service plans with clients to address their changing needs and to facilitate referral to appropriate treatment or service providers or facilities.&nbsp;</li><li>Provides ongoing case management support to assess progress and ensure case plan outcomes are met or changed, as needed.</li><li>Utilize evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First Practices.</li><li>Maintains documentation and data entry standards as set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED, including HIPAA policies and procedures.</li></ol>Other Job Duties:&nbsp;<ul><li>Conducts assessments of the individual’s needs, financial stability, work experience, medical and behavioral health history, and more.&nbsp;</li><li>Develops actionable client directed individualized case plans, including identified strengths, needs, risks, assets, etc. to develop short- and long-term goals and objectives related to housing stability and financial prosperity.&nbsp;</li><li>Identifies needed resources and services.</li><li>Ensures programmatic compliance.</li><li>Performs drug testing on site and is able to identify Veterans in need of treatment services, as appropriate.</li><li>Conducts daily check-ins of client’s living environment, needs, barriers, activities, etc.</li><li>Creates an environment where people can feel welcomed, comfortable, understood, and esteemed.</li><li>Documents all client encounters, utilizing the Homeless Management Information System (HMIS) and other client information systems, within 24 hours of meeting with the client.&nbsp;</li><li>Other Duties, as assigned.</li><li>Manages a caseload of 25-30 individuals at all times.</li><li>Advocates on behalf of clients for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.</li><li>Establishes case plan goals and will review with clients at 30 day intervals.&nbsp;</li><li>Monitors client progress to ensure that clients are working towards a resolution of identified challenges to meet their housing stability goals.&nbsp;</li><li>When appropriate, ensures successful case closure, documentation, and transition.&nbsp;</li><li>Provides crisis prevention, intervention, and supportive counseling, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.&nbsp;</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.&nbsp;</li></ul>Supervises: N/A –&nbsp;This position does not have any supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;&nbsp;<ul><li>Bachelor’s degree with major course work in social work, mental health, or other closely related field.&nbsp;&nbsp;At least two (2) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention),community resource referral, or closely related work with preferred experience working with Veterans and/or persons with mental health conditions.&nbsp;&nbsp;</li><li>Prior case management experience with knowledge of Veterans Administration related programming highly preferred.&nbsp;</li><li>Knowledge of evidence-based practices, outcome measurement, and quality management.&nbsp;&nbsp;</li><li>Experience working with low income, homeless population, Veterans, military families, and/or service members strongly preferred.&nbsp;</li><li>Ability to communicate effectively with a diverse audience.&nbsp;&nbsp;</li><li>Experience with Microsoft Office Suite to include MS Word, Excel, and PowerPoint.&nbsp;</li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.&nbsp;&nbsp;</li></ul>Core Competency Requirements:&nbsp;<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission.&nbsp;&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County.&nbsp;&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;&nbsp;</li><li>Seizes learning&nbsp;–Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities.&nbsp;&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;</li></ul>Environment &amp; Physical Demands:&nbsp;&nbsp;&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp; &nbsp;</li><li>The employee will also work in a public service delivery environment that is open for business 24 hours per day, 365 days per year. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp;&nbsp; &nbsp;</li></ul>

Case Manager-  GPD-SITH Pompano Beach

General Description: &nbsp;This grant-funded position is responsible for facilitating, coordinating, and tracking the school healthcare referral network and processes in Hallandale Beach, FL within three Community Partnership Schools™ at Gulfstream Early Learning Center, Gulfstream Academy of Hallandale Beach K-8, and Hallandale Magnet High School.&nbsp;Primary Job Responsibilities:<ol><li>Facilitate relationships with local healthcare providers to build and maintain on campus health services for students, staff, and families&nbsp;at Gulfstream Early Learning Center, Gulfstream Academy of Hallandale Beach K-8, and Hallandale Magnet High School.</li><li>Coordinate and track the&nbsp;Community Partnership School (CPS) healthcare referral network and processes in Hallandale Beach.&nbsp;</li><li>Serve as the point of contact between CPS administration, school nurse, medical clinic, behavioral health department, and other health-related agencies/departments providing services.</li><li>Serve as entry point to the Community Partnership School for students and parents.</li></ol>Secondary Job Duties:<ol><li>Establish referral network/linkages with outside agencies.</li><li>Match all medical clinic referrals, including health, immunization, dental, vision, and behavioral health referrals.</li><li>Track and establish follow up procedures for CPS referrals made in and out of school.</li><li>Outreach through phone call or written communication to identify individual needs and program eligibility.</li><li>Participate in school Intervention Team meetings to provide information on behavioral interventions and relevant referrals as needed.</li><li>Coordinate holistic health and wellness events for students, staff &amp; community, including the annual Peace &amp; Health Festival each February.</li><li>Maintain accurate and complete parent and community member participation and engagement data.&nbsp;</li><li>Utilize data management system for proper documentation.</li><li>Implement and oversee eligibility, billing, and other reimbursement procedures.</li><li>Submit all documentation in a timely manner (data, trackers, etc.)</li><li>Contribute to a positive, engaging work environment.</li><li>Develop a strong knowledge base and stay current on job-related issues and trends.</li><li>Participate actively in departmental meetings, training, and education, as well as the quality improvement process.</li><li>Assist with training other team members and providing back up when necessary.</li><li>Supported by Community Partnership School Manager, liaison with school administrative personnel to align system goals, program objects and community services; serve as a core member of the Community Partnership School Operations Team.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for students and community needs.</li></ol>Other Job Duties:<ol><li>Performs other duties and assumes other responsibilities as requested by supervisor.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.&nbsp;</li><li>Prepare written materials for the purposes of documenting activities, providing written reference and/or conveying information.&nbsp;</li><li>Participate in the quality improvement process.</li><li>Collaborate in fundraising and grant writing.</li><li>Possible arrange for transportation of clients.</li><li>As needed, work flexible hours including evenings and weekends,</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: No Supervision DutiesEducation, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a bachelor’s degree in a Human Services, Education, Social Work, Psychology, Public Health, Counseling, Nursing or related field and one to two years of combined experience in community outreach&nbsp; OR&nbsp;</li></ul>graduation from an accredited college or university with an associate degree in a Human Services/Social Services related field and three to four years of combined experience in community outreach.&nbsp; OR&nbsp;high school diploma or GED equivalent and five years of relevant experience.<ul><li>Be energetic, passionate, and adaptable with a deep commitment to social service, empathy for children and families and a positive approach to embracing and managing change.</li><li>Experience with building community relationships, convening workshops and working with families on educational or community issues.</li><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Experience working with data to inform practice.</li><li>Proficient skills working with computers and software programs.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders, in the school and the healthcare community.&nbsp;</li><li>Excellent organizational, verbal, and written communication skills (English required; Spanish, Haitian Creole, Russian, or Ukrainian highly desirable and preferred).</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

30 Full time Jobs in Florida