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OVERALL PURPOSE OF THIS ROLE:&nbsp;The Director, Donor Engagement will oversee relationship building and management with key donor groups and work with the engagement team to create strategies for growth. Key segments include, but are not limited to, Loyal Donors, Affinity Groups, Community Groups and other identified high value donor segments that require relationship stewardship.While each position is measured on individual outputs, collaboration and coordination are critical elements of Donor and Volunteer Engagement where success is realized by the overall organizational impact goals resulting from resources raised by the department.KEY ACCOUNTABILITIES:<ul><li>Work with the Senior Vice President of Philanthropy &amp; Strategic Partnerships, Chief Operations Officer, President/CEO, and volunteers to identify key donor groups in the community in order to create new and innovative partnerships, renew existing donor gifts, and solicit new donations.</li><li>Develop and review annual and multi-year strategic plan with Senior Vice President of Philanthropy &amp; Strategic Partnerships.&nbsp;</li><li>Set measurable goals related to engagement of key donor segments and revenue generation.</li><li>Actively and consistently evaluate segments and partnership engagement strategies to ensure growth in the total number of donors and increase current donor gifts.</li><li>Establish oneself as a primary resource and contact with the United Way in key civic, professional, and community groups and identify the philanthropic goals and objectives of each group.</li><li>Oversee prospect list development and maintenance, including developing and maintaining a comprehensive database within HFUW customer relationship management platform and expanding targeted list of individuals per donor segment and community partnerships through managing process of referrals from staff, volunteers and donors.</li><li>Identify “new” donors and develop methods of cultivation, solicitation and communication on a year-to-year basis.</li><li>Ensure proper tracking and maintenance of all donor segments and partnership data HFUW CRM system, including touchpoints, key contact information, interests, communications and other data.</li><li>Track and manage growth and engagement for Heart of Florida United Way (HFUW) relationships with community groups including, but not limited to, key civic, professional, and community groups and associations.</li><li>Oversee the membership tracking, renewal and growth of affinity groups such as Women United, Mission United and Emerging Leaders by coordinating with appropriate staff within HFUW.</li><li>Coordinate donor segment strategies with Senior Vice President of Donor &amp; Volunteer Experience to enhance giving in a donor relations model and drive sponsorship and attendance at HFUW events.</li><li>Manage and support the Resource Development Managers to identify and engage corporations, individuals and other donor segments.</li><li>Work with the Resource Development Managers to identify affinity groups and work to engage those groups.</li><li>Work with Marketing and Communications staff in the creation of targeted communication collateral to respective donor segments (i.e. direct response mailings, newsletters, newspaper ads, and directories), donor segment pieces, and activities and events that engage donors.&nbsp;</li><li>Remain knowledgeable about HFUW’s services and products, as well as issues impacting the community we serve.</li><li>Perform other duties as assigned.</li></ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:&nbsp;<ul><li>Generates Revenue Through Appropriate Asks:&nbsp;Identifies new ways to drive and generate revenue; Identifies strategies and opportunities to best engage donors; Proactively identifies and qualifies individuals and groups to give to/support United Way; Asks for money and closes the deal.</li><li>Is Ambitious and Focused on Winning:&nbsp;Sets ambitious yet realistic goals; Persists when facing obstacles and comes back with a new approach and strategy to succeed; Conveys energy and passion about United Way’s work and mission; Is self-directed; Holds oneself accountable.</li><li>Manages Prospects:&nbsp;Gathers and uses data that supports requests for donations and other types of support; Connects donors’ and prospects’ interests directly to United Way’s work; creates a strong case for support and successfully “sells” the idea, program, or funding opportunity to donor and/or supporter; Inspires commitment and support for United Way.</li><li>Persuades and Influences Donors:&nbsp;Listens to the needs, interests and passions of the donor with an eye towards connecting them with United Way community work; Expresses empathy and consideration for donor/partner needs; Identifies, engages with, adapts to and influences various types of people and organizations; Promotes an idea or vision effectively.</li><li>Uses Digital Technology:&nbsp;Manages and tracks digital campaigns including email campaigns, social media and digital advertising initiatives and analytics for United Way and partners; Understands and influences how digital technology and tools impact fundraising; Works with Strategic Impact, Donor and Volunteer Experiences, and others inside and outside the organization to create incredible user experiences and journeys to help United Way acquire, engage and retain supporters via social media.</li><li>Creates Win-Win Relationships:&nbsp;Understands United Way and donor objectives and where they intersect; Identifies tangible outcomes that benefit both parties; Identifies strategies and opportunities to build trust; Engages with donors year-round, not just during campaign season, to nurture and enhance relationships.</li><li>Builds Donor Loyalty and Retention:&nbsp;Develops and executes year-round engagement and retention plans for donor segments; Builds donor loyalty through personalized engagement, increasing average gift, and increasing involvement in giving, advocating, and volunteering with United Way.&nbsp;</li><li>Maximizes Lifetime Donor Value:&nbsp;Recognizes the ultimate goal of all relationship-building is to maximize Donor Lifetime Value—the cumulative contributions of the donor (financial, engagement, influence) over the course of their lives; Promotes a culture focused on helping every donor maximize their lifetime donor value and impact to the community through United Way; Avoids short-term “wins” if it jeopardizes the long-term relationship with the donor.</li><li>Is Culturally Astute:&nbsp;Is aware of different demographic and cultural groups; Realizes that cultural differences and similarities exist, without judging or assigning values to those cultural differences; Displays cultural knowledge and sensitivities and applies that knowledge to fundraising efforts; Builds relationships across different demographic groups in the community.</li><li>Is Visible with Donors and Community Leaders:&nbsp;Continuously builds and expands the network of donors; Is visible and known in the community; Recognizes and pursues new opportunities and engages key leaders in the organization to create and support plans.</li><li>Exhibits Business Acumen:&nbsp;Identifies, anticipates and adapts to changing market trends and business needs; Understands challenges and opportunities in the business environment; has solid understanding of United Way products and services.</li><li>Focuses on Continuous Improvement:&nbsp;Stays current in the technical aspects of their field (e.g., tax law, employee engagement); Attempts to apply latest information on trends and best practices to continuously improve the work; Encourages and supports new ideas and new ways of doing things.</li><li>Takes Initiative:&nbsp;Recognizes and capitalizes on emerging opportunities; Recommends new ways of doing business; Meets donor needs in new ways; Stays current and anticipates market trends and technology that improve knowledge, communications and interactions.</li><li>Manages Data, Analytics, and Research:&nbsp;Manages donor data efficiently and accurately such as inputting donor visit notes, updating annual donor roster names and contact information, resolving conflicting data and information, producing ongoing donor and prospect research, recording donor communications as well as contact, biographic and preference information in donor database; Identifies and researches lapsed and potentially-lapsing donors and works to re-engage these donors.</li><li>Develops a Plan:&nbsp;Using community and donor data, creates plan(s) for identifying prospective donors and creating and positioning products.</li><li>Collaborates with Communications:&nbsp;Connects with communications to share how the donor would like to be recognized; develops a strategy to build donor reputation in front of the appropriate audience(s).</li><li>Manages and Grows the Donor Relationship:&nbsp;Delivers on donor expectations; Does what it takes to satisfy the donor; Maintains donor relationship after the donation process is completed; continuously looks for new needs and opportunities for that donor and their community.</li><li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of HFUW and the greater network.</li></ul>PHYSICAL DEMANDS:Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 25 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and Computer.&nbsp; Demands also involve protracted concentration.&nbsp; Reliable transportation and valid driver’s license required.&nbsp; Job involves frequent and routinely intense public contact.&nbsp;EDUCATION AND EXPERIENCE:<ul><li>Bachelor’s degree or the equivalent in a related field required.&nbsp;</li><li>Minimum of five years of progressive development and/or sales experience with United Way or similar organization.</li><li>Demonstrable track record of success in previous fundraising positions.</li><li>Extensive knowledge of Leadership gifts fundraising</li><li>Ability to network with donors, corporate leaders and other development professionals.</li><li>Ability to solicit and work with diverse net worth individuals.</li><li>Proven sales, research and management skills required.</li><li>Excellent presentation/training skills.</li><li>Excellent written/verbal/listening skills.</li><li>Ability to work with volunteer development and provide proven management skills.</li><li>Interpersonal skills needed to perceive and react sensitively to the needs and interests of potential donors.</li><li>Ability to inspire confidence in United Way volunteer leadership, staff, professional advisors and potential donors.</li><li>Experience with strategic planning.</li><li>Familiar with Central Florida’s communities preferred, i.e. industry segments, demographics, etc.&nbsp;</li></ul>

Resource Development Director

Position Title:&nbsp;Administrative Assistant&nbsp;Supervisor: Chief of DevelopmentClassification: Full-time, Non-Exempt (hourly)Salary Range: $38,000 - $42,000 DOE Location:&nbsp;Fort Myers, FLApplication Deadline: August 26, 2024Submit Cover Letter and Resume: <a href="mailto:Karen@UnitedWaylee.org" target="_blank">Karen@UnitedWaylee.org</a>United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp; UWLHG is a $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL.&nbsp;&nbsp; The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Job Summary:&nbsp;&nbsp;This is an administrative support and coordination position in the Campaign and Resource Development Department. This position requires a high degree of discretion, tact, and ability to preserve confidential and sensitive information. This individual works and interacts with the board of directors, executive boards, major donors, volunteers, senior management, staff at all levels, and members of the community.Key Responsibilities/Essential Functions<ul><li>Contribute to community impact through administrative coordination and support to the Campaign and Resource Development Department.&nbsp;</li><li>Collaborate with all team members to support and deliver campaign materials, collate and prepare mass mailing, complete reports, and organize resources for accounts.</li><li>Other duties include scheduling, taking minutes, sending correspondence to donors/constituents, assist with accounts receivable, maintain campaign inventory, proof reading, helping develop a marketing work plan with the Marketing Director, and assistance with other tasks as needed, assigned, or anticipated.&nbsp;</li><li>Must have the ability to exercise good judgment in a variety of situations, with strong written and verbal communication, administrative, and organizational skills, and the ability to maintain a realistic balance among multiple priorities.&nbsp;</li><li>Ability to work independently on projects, from conception to completion, and must be able to work efficiently under pressure while handling a wide variety of activities and confidential matters with discretion.</li><li>&nbsp;Assist with timely and proper donor recognition process.&nbsp;</li></ul>Direct Reports –&nbsp;None&nbsp;&nbsp;Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.Education and/or Experience Requirements:&nbsp;&nbsp;<ul><li>Bi-Lingual English and Spanish candidates preferred</li><li>Bachelor's degree preferred, experience and certifications considered</li><li>Proficiency in Microsoft office (Outlook, Word, Excel, and Power Point) and Adobe Acrobat. Must be willing to learn and become proficient in Andar</li><li>Strong organizational skills that reflect ability to perform and prioritize multiple tasks seamlessly with excellent attention to detail</li><li>Very strong interpersonal skills and the ability to build relationships with stakeholders, including staff, board members, external partners and donors</li><li>Demonstrated proactive approach to problem-solving</li><li>Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service</li><li>Emotional maturity</li><li>Team player with the ability to work with UWLHGO senior management to achieve organizational goals.</li><li>Strong verbal and written communication skills.</li><li>Ability to work independently.</li><li>Possess a valid driver's license and have use of insured motor vehicle.</li></ul>Physical Requirements and Working ConditionsPhysical Demands:&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.&nbsp;Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.&nbsp;Licenses- Valid Florida Driver’s License. (Only if necessary for the position)&nbsp;Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.&nbsp;This is a full-time position. Days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Some evening and weekend hours may be required as job duties demand.&nbsp;United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.&nbsp;Additional Information:&nbsp;<ul><li>UWLHG is an exceptional workplace that can provide you with:&nbsp;</li><li>Opportunity to work with smart, passionate and enthusiastic team members and volunteers&nbsp;</li><li>Working with diverse staff and other constituents&nbsp;</li><li>Culture of high-performance expectations and accountability&nbsp;</li><li>Exciting and challenging work&nbsp;</li><li>Opportunity to help solve the community’s toughest problems&nbsp;</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience&nbsp;</li><li>Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO&nbsp;</li></ul>

United Way of Lee, Hendry, Glades

Administrative Assistant 

Job Title:&nbsp;Veteran Care Coordinator&nbsp;Reports to:&nbsp;Mission United Program Manager&nbsp;Wage: $19.23&nbsp; HourPosition Status:&nbsp;Full time,&nbsp;Non-ExemptSend Resume to: Brian Newhouse, Mission United Program Manager&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; &nbsp;&nbsp;<a href="mailto:Brian@unitedwaylee.org" target="_blank">Brian@unitedwaylee.org</a>Job SummaryThe primary responsibility of the Veteran Care Coordinator assigned to MYFLVET is to apply the tools developed in his/her own recovery and/or experiences, as well as the philosophy and values of the Florida Peer Network to build mutuality with veterans assigned to care coordination.The Veteran Care Coordinator will provide comprehensive system navigation and support through intake, screening, assessment, referral and linkages to federal Department of Veterans Affairs services and other behavioral health services available to the veteran who is presenting with behavioral health concerns or has an identified suicidal ideation of low to moderate lethality. The Veteran Care Coordinator will act as a support to an individual’s recovery process and collaborate, coach, and challenge individuals to view their presenting crisis as an opportunity for growth and change.&nbsp;Minimum Requirements and Qualifications<h2>Education&nbsp;&amp;&nbsp;Experience</h2><ul><li>Bachelor’s degree or currently seeking with major course work in social work, psychology or other field closely related field preferred.</li><li>U.S. veteran of a branch of the United States Military Forces REQUIRED including the Coast Guard and National Guard (retired or reservist). (Note: Copy of DD-214 required as proof of military service)</li><li>Experience working with the veteran population is highly desirable.&nbsp;</li></ul>&nbsp;Key Competencies<ul><li>&nbsp;“Can Do” attitude that helps create a positive relationship with volunteers, agencies, and other partners.</li><li>Commitment to United Way values and United Way beliefs about partnership and collaboration.</li><li>Productivity driven with a focus on measureable results.</li><li>Enthusiastic, hardworking, and excellent people skills.</li><li>Demonstrates competency in the field of peer recovery, including:</li></ul>Duties and Responsibilities<ul><li>Models the attributes of respect, trust, sensitivity and confidentiality to callers, volunteers and coworkers.</li><li>Actively implementing the values, philosophy, and standards of the Recovery Peer Specialist.</li><li>Modeling relationship building based on the tenets of peer support with callers, volunteers and coworkers.</li><li>Attaining certification as a Recovery Peer Specialist within 18 months of hire.</li><li>Provides care coordination services&nbsp;via telephone, email, IM/Chat and in-person to veterans, including:</li><li>Advocates on behalf of veterans and families to access federally funded and private organizations to meet basic and related service needs.</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Actively participates in ongoing supervision, training and team meetings as needed.</li><li>Assists during times of disaster on the Storm Information Hotline as needed.</li><li>Contributes to the overall success of United Way by performing other essential duties and responsibilities as assigned.</li></ul>Some travel required.Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.&nbsp; Duties, responsibilities and activities may change at any time with or without notice.&nbsp;Certifications,&nbsp;License, Background&nbsp;Checks,&nbsp;Drug&nbsp;ScreensValid&nbsp;driver’s&nbsp;license required.Drug&nbsp;screening&nbsp;is&nbsp;required.Level 2 criminal&nbsp;background&nbsp;screening is mandatory.Direct Reports- nonePhysical Requirements&amp; Working ConditionsPhysical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off site venues, and outside event areas in various weather conditions.&nbsp; This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m.&nbsp; Some evening and weekend hours may be required as job duties demand.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.Additional Information:<ul><li>Opportunity to work with smart, passionate and enthusiastic team members and volunteers.</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>&nbsp;Opportunity to help solve the community’s toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued PTO</li></ul>

United Way 211 Veteran Care Coordinator

Position Title: United Way 211 Clinic Resource Navigator&nbsp;Supervisor:&nbsp;&nbsp;United Way Assistant Director 211&nbsp;Classification:&nbsp;Full time Hourly&nbsp;non-exemptWage: $19.23 BOESend Resume to Keila Santiago&nbsp;<a href="mailto:keila@unitedwaylee.org" target="_blank">keila@unitedwaylee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, and GLADESUnited Way of Lee, Hendry, Glades and (UWLHG) is a volunteer driven organization dedicated to improving the quality of life for all people in our community. This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral. UWLHG is a $16 million nonprofit social services organization, with 75+employees in four locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Job SummaryThe Clinic Resource Navigator is the direct liaison between the patients of the Lee Health Community Clinic and United Way 211 Information and Referral service which assists people seeking information and help from health and human service programs. It is the responsibility of the Clinic Resource Navigator to work with those in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will often require problem solving and follow-up services.Key Responsibilities/Essential Functions<ul><li>The major responsibilities of this position include, but are not limited to:</li><li>Assimilate into clinic process to provide information and resources to patient visiting the clinic setting to help with human services&nbsp;needs.</li><li>Educate clinic staff on resources available to clinic staff on resources available to&nbsp;clinic patients through 211&nbsp;Navigator.</li><li>Educate patients on available community resources and how to access those&nbsp;resources.</li><li>Assist clinic patients in accessing resources as needed (through warm transfers, assistance with making phone calls, reaching out to resources/agencies directly on clinic patients’&nbsp;behalf.</li><li>Assist/screen clients applying for various programs including Affordable&nbsp;Healthcare,</li><li>Help Me Grow, Mission United, VITA (Volunteer Income Tax Assistance), Medicaid, and Food Stamps.</li><li>Conduct comprehensive needs and service assessments via in-person, telephone, email, or&nbsp;IM/Chat.</li><li>Coordinate with the Primary Care Providers, Case Managers, Financial&nbsp;Counselors, and other clinic staff to assist in complex health and social serviceneeds.</li><li>Assists clients and agencies with problem solving to arrive at helpful solutions. Types of calls&nbsp;will&nbsp;includebasic&nbsp;needs,&nbsp;mentalhealth&nbsp;(possible&nbsp;suicidethreats),&nbsp;homelessness&nbsp;and medical&nbsp;requests.</li><li>Some travel&nbsp;required.</li></ul>Other DutiesPlease note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Other duties as assigned.Education/Requirements<ul><li>Four-year degree in Human Service-related field preferred or two-year degree with equivalent experience. Direct experience may be substituted for education as appropriate.</li><li>Strong organizational skills, critical thinking, and problem-solving&nbsp;abilities.</li><li>Effective&nbsp;communication&nbsp;skills,including&nbsp;written,&nbsp;verbal,and&nbsp;interpersonal communication.</li><li>Ability to work independently, as well as, in a team-oriented&nbsp;environment.</li><li>Ability to handle multiple responsibilities in stressful&nbsp;situations.</li><li>Ability to establish and maintain positive and diverse working&nbsp;relationships.</li><li>Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook.</li><li>A knowledge of community resources and services in Southwest Florida is&nbsp;preferred.</li></ul>Direct Reports - NonePhysical Requirements &amp; Working ConditionsPhysical Demands:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is regularly required to sit, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to thirty pounds and occasionally lift and/or move up to forty pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.Licenses- Valid Florida Driver’s License.Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job operates in a professional office environment, including occasional off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.This is a full-time position. Days and hours of work are Monday through Friday, 8:00a.m. - 5:00p.m. Some evening and weekend hours may be required as job duties demand.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program. Level II background screening will be conducted because of the nature of the position. Applicants may be asked to take an online skill assessment.Additional Information:<ul><li>Opportunity to work with smart, passionate, and enthusiastic team members&nbsp;and volunteers.</li><li>Working with diverse staff and other&nbsp;constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging&nbsp;work</li><li>Opportunity to help solve the community’s toughest&nbsp;problems.</li><li>Competitive pay that is commensurate with demonstrated successful&nbsp;performance and&nbsp;experience.</li><li>Paid Health and Dental Insurance for employee, 401K, and Monthly Accrued&nbsp;PTO</li></ul>

United Way 211 Clinic Resource Navigator

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>The Recovery Peer Specialist has a vital role in 988, to provide support for people experiencing suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating seeking professional help to address suicidal intensity, mental health or substance use conditions. The Peer Specialist will support callers on their mental health recovery journey, providing timely access to mental well-being support and caring contacts.The Peer Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts.&nbsp; This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Complete required training.</li><li>Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Participate in staff training activities to maintain the required annual training hours.</li><li>Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly.</li><li>Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly.</li><li>Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift.</li><li>Be fully prepared to begin answering phone lines promptly per assigned work schedule. Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of the 988 LIFE LINE Program by completing all other tasks as assigned.</li><li>Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume.</li><li>Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 988 training standards.&nbsp;</li><li>Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Develop and implement crisis related safety plans.</li><li>If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help the inquirer make an informed decision.</li><li>In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes.</li></ul>Experience/Position Requirements:<ul><li>Lived experience with mental health crisis, hopelessness, or suicidal intensity&nbsp;</li><li>State of Florida Certified Recovery Peer Specialist or eligible to pursue certification</li><li>High school diploma/GED, with a minimum one year experience in the human services, social work, or customer services field required</li><li>Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;</li><li>Must pass pre-employment drug screening.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills</li><li>Ability to conduct approved suicide assessment</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 LIFE LINE is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of 988 LIFE LINEs clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 LIFE LINE is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Peer Support Specialist, Crisis & 988

Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve. &nbsp;Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work. &nbsp;Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job. &nbsp;Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable.&nbsp; • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community. &nbsp;Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture &nbsp;General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment. &nbsp;UWNEFL reserves the right to adjust work location.

Crisis & 988 Specialist

<h2>Position Summary&nbsp;</h2>The Vice President of Marketing and Communications is a critical role at United Way of Palm Beach County (UWPBC), overseeing the agency’s brand management and helping lead the strategic direction for the organization. Reporting to the President &amp; CEO, this individual is responsible for the development and execution of the overall communication and marketing strategy for UWPBC and works collaboratively across departments regarding programs the organization supports. The Vice President is accountable for positioning UWPBC as a proactive catalyst for community change and for directing the development of all external communications tailored to a variety of target audiences including current and prospective donors, community and business leaders, elected officials, media and more.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Lead brand experience and engagement personnel through marketing and communications alongside donor, volunteer, and community engagement in their effort to promote and support the UWPBC brand</li><li>Lead strategies for external communications, media, social media, advertising, and branded appearances to include audiences in different communication channels</li><li>Oversee volunteer strategies to grow community and corporate volunteer engagement with UWPBC to create a positive experience through service to the community with intentionality to increase organizational support</li><li>Proactively and reactively seek media coverage opportunities in ways that advance the organization’s strategic goals and meet the brand within the community</li><li>Assist in creating new revenue streams for UWPBC through creative cross promotions, sponsorships and community partnerships</li><li>Contribute to the development of new corporate campaigns and partnerships</li><li>Grow the community engagement strategy through United Way events, volunteer projects, and external community events&nbsp;</li><li>Grow involvement and enhance the customer and donor journey through intentional engagement (e.g., smaller events, tailored communications, inspired advocacy, top of mind branding)</li><li>Represent UWPBC in the media and before a variety of community groups to increase brand awareness and share the organization’s impact and community support&nbsp;</li><li>Utilize communication strategies to make UWPBC’s mission a cause people can identify with and take action to support, achieving an emotional connection with target audiences through marketing materials, events, and other communication vehicles</li><li>Develop strategies for a tailored donor experience including using appropriate tools (e.g., website, CRM, etc.)</li><li>Evaluate data insights across all channels to ensure strategic goals for marketing and communication are achieved</li><li>Participate on relevant community task forces, commissions, and committees</li><li>Assist with the organization’s disaster response efforts</li><li>Lead the Marketing Team to develop and execute effective strategies across multiple communication channels, including implementation of a marketing plan</li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as opportunities are presented and/or assigned</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Ability to build consensus and facilitate collaboration and productive relationships with diverse individuals, groups, organizations, and community</li><li>Flexibility and ability to work on multiple high priority projects</li><li>Ability to analyze work plans strengths/weaknesses and develop innovative strategies to maximize results</li><li>Must be flexible with changes, able to work independently, and have strong problem-solving skills</li><li>Strong organizational, time management, interpersonal, and communication skills</li><li>Demonstrated excellent verbal and written communication skills</li><li>Ability to successfully collaborate across departments and lead teams</li><li>Demonstrated outstanding interpersonal, meeting facilitation, and organizational skills</li><li>Proven ability to effectively evaluate, analyze and interpret data and information to advance and align strategies</li></ul><h2>Education/Experience</h2><ul><li>Bachelor’s degree in related field is required</li><li>10+ years of marketing, public relations, or community relations experience preferred</li><li>Experience working in a team environment, facilitating groups, and working with leadership volunteers&nbsp;</li><li>Hands-on expertise in marketing databases &amp; CRM tools</li><li>Proficiency in Microsoft Office products including Word, Excel, Publisher, and PowerPoint</li></ul>

United Way of Palm Beach County

Vice President of Marketing and Communications

<h2>Position Summary&nbsp;</h2>The Accounting Clerk (Specialist) provides financial and administrative support including processing and reconciliation of cash receipts between systems, preparation of journal entries, updating supporting schedules relating to grants, programs, or other donor related activity.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<h2>Responsibilities</h2><ul><li>Import cash receipt transactions weekly into the accounting system from the donor database.</li><li>Reconcile cash receipts financial information between the accounting system, donor database, and the operating bank account.</li><li>Assist in the preparation of the monthly bank account reconciliations.</li><li>Prepare adjusting journal entries as directed.</li><li>Prepare a variety of complex and recurring accounting-related reports, summaries, and reconciliations.</li><li>Assist and backup the Accounts Payable process.&nbsp;</li><li>Maintain Vendor records.</li><li>Assist in the preparation of schedules to support grants, programs, and other donor related activity.</li><li>Assist in the reconciliation and maintenance of schedules for various general ledger accounts.</li><li>Assist with fixed asset inventory and recordkeeping.</li><li>Assist and backup the deposit and petty cash processes.</li><li>Assist with Annual Budget and Annual Audit and other projects within the department.</li><li>Maintain compliance with accounting standards, government regulations, and tax laws.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate’s or Bachelor’s degree in Accounting, Finance, Business, or related field preferred</li><li>2+ years progressive accounting/bookkeeping experience in public accounting or similar work environment</li><li>Knowledge of not-for-profit accounting MIP software preferred</li><li>Strong computer aptitude, which includes expertise with Microsoft Excel and Word as well as experience with accounting software and general ledgers</li><li>Strong organization, oral and written communication skills</li><li>Ability to work independently and manage multiple projects and deadlines</li><li>Ability to promote excellent performance in self and others</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Demonstrated attention to details and ability to work in a fast paced environment</li><li>Ability to conduct research, study and synthesize data, and establish priorities</li><li>Flexibility and ability to work on multiple high-priority projects</li><li>Demonstrated outstanding accounting skills</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.&nbsp;While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.<h2>Note</h2>This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.&nbsp;All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Accounting Clerk

<h2>Position Summary&nbsp;</h2>The Resource Development Manager reports to the Senior Vice President of Resource Development and will play a critical role in the management of United Way of Palm Beach County’s corporate workplace fundraising campaigns.&nbsp; This position will oversee a defined portfolio of corporate relationships to support the total annual workplace revenue goals. Workplace revenue is comprised of employee giving campaigns, workplace-led special events, and corporate gifts. The Resource Development Manager is expected to develop, cultivate, and manage new and existing corporate relationships as part of the overall fundraising strategy.&nbsp;The ideal candidate thrives in a forward-facing role, building relationships and providing excellent customer service.&nbsp;This position will work cross-functionally with internal stakeholders as well as work externally with a defined segment of corporate industries to aid in their corporate social responsibility initiatives. This position serves as a key participant of the Campaign Cabinet to support new business and re-engagement business strategies.&nbsp;The Resource Development Manager is essential to the success of United Way of Palm Beach County’s financial commitment to the community to strategically address the most critical needs and create systemic change through helping youth succeed, stabilizing families, and empowering healthy lives.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Manage large portfolio of assigned corporate accounts to aid in the planning and execution of corporate “workplace” giving initiatives</li><li>Increase investment in United Way by expanding and diversifying resource development efforts in workplace campaigns with the support of the Campaign Cabinet</li><li>Make presentations and represent United Way of Palm Beach County in the community at local events and workplace campaign kick-offs&nbsp;</li><li>Ensure that accurate, up-to-date information is maintained in the database for assigned portfolio of accounts</li><li>Work in collaboration with full development team to ensure corporate partners are educated and aware of all affinity group engagement opportunities for their employees</li><li>Ability to build consensus and facilitate collaboration and productive relationships with diverse individuals, groups, organizations, and community</li><li>Work closely in partnership with finance and pledge processing for the pledge reconciliation process to help ensure UW is in receipt of full giving amounts</li><li>Manage and monitor progress and results for all assigned accounts</li><li>Work in partnership with assigned temporary campaign staff by participating in the training, support, motivation, problem solving and assessment of assigned accounts</li><li>Collaborate with marketing to develop content for fundraising needs including year-round menu of giving opportunities and other seasonal corporate engagement materials</li><li>Represent UWPBC at public speaking engagements with local businesses and events&nbsp;</li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as assigned by Director of Resource Development</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree with 1-3 years of experience in the field of sales and/or fundraising, or a minimum of 4 years’ experience in fundraising.&nbsp;</li><li>Must have strong writing skills and be proficient in Word, Excel, and database management</li><li>Ability to manage multiple demands; results oriented and ability to work quickly and accurately&nbsp;</li><li>Experience in working with Boards and volunteers a plus; extremely tactful and diplomatic in dealing with confidential concerns</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Works well with people and engenders trust and confidence from fellow staff and volunteers</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Understanding of and commitment to CRM (customer relationship management)</li></ul>

Resource Development Manager

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;VITA Operations ManagerClassification: Full Time Non-ExemptReports to:&nbsp;&nbsp; &nbsp;&nbsp;Senior Volunteer Engagement and VITA Program ManagerLocation:&nbsp; &nbsp; &nbsp; &nbsp; Lee, Hendry, and Glades CountiesStarting Salary:&nbsp;&nbsp; $42,000 - $45,000 DOEApplication Deadline:&nbsp; &nbsp;August 2, 2024Submit Cover Letter and Resume: <a href="mailto:MaryM@UnitedWaylee.org" target="_blank">MaryM@UnitedWaylee.org</a>ABOUT UNITED WAY OF LEE, HENDRY, and GLADES&nbsp; &nbsp;United Way of Lee, Hendry, and Glades (UWLHG) is a volunteer-driven organization dedicated to improving the quality of life for all people in our community.&nbsp; This is accomplished through fundraising, fund distribution (90+ partners), community building, volunteer advancement, and information and referral.&nbsp; UWLHG is a $20 million nonprofit social services organization, with 75+ employees in five locations with the main campus being located at 7273 Concourse Drive, Fort Myers, FL. The majority of funding is from private donations although UWLHG also receives local, state, and federal grants.Summary:&nbsp;&nbsp;The United Way of Lee, Hendry, and Glades VITA Operations Manager is responsible for engaging with the community, recruiting volunteers, and sharing information about VITA's free tax services and financial education programs. The VITA Operations Manager fosters positive relationships with partner agencies and organizations, ensuring coordination, organization, and communication for VITA site operations. They assist in ensuring that VITA sites run efficiently, volunteers are well-supported, and taxpayers receive the assistance they need during tax season. This role requires an outgoing personality, excellent communication skills, and the ability to work effectively with diverse groups.Key responsibilities/Essential Functions:<ul><li>Operational Support: Oversee the setup and logistics for tax preparation sites, ensuring the availability of all necessary equipment and supplies. Ensure VITA sites open as scheduled and are adequately staffed and stocked. Assist as a Site Coordinator or in other capacities at tax sites when needed.</li><li>Special Events:&nbsp;Coordinate with community organizations and volunteers to schedule and promote special tax events.</li><li>Site Inspections and Documentation: Conduct periodic site visits to assess organization and taxpayer service quality.&nbsp;Ensure that all IRS procedures are followed and maintain the confidentiality of sensitive client documents. Document site activities with photos for end-of-season celebration and reporting purposes.</li><li>Volunteer Recruitment and Retention:&nbsp;Assist in the recruitment, onboarding, and training of volunteers for the VITA program. Cultivate a positive and engaging environment to maintain volunteer motivation and satisfaction. Complete the Advanced and Site Coordinator VITA training and certification (training provided).</li><li>Client Support:&nbsp;Respond to and return taxpayer calls and inquiries, including scheduling appointments and providing relevant information.</li><li>Community Engagement &amp; Outreach: Cultivate strong relationships with partner agencies, community organizations, and residents to enhance program visibility, increase participation, and extend outreach efforts to a wider audience.&nbsp;</li><li>Data Collection and Reporting: Track and report on community engagement activities, volunteer participation, and program outcomes.&nbsp;</li><li>Emergency Response: During an Emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position, location, and work schedule to fit the needs of the County and its citizens.&nbsp;</li></ul>Other DutiesThis job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee. Duties, responsibilities, and activities may change with or without notice.Direct Reports – NoneRequirements and qualifications&nbsp;<ul><li>Bachelor’s degree or 2 years comparative work experience.</li><li>Positive and energetic demeanor.</li><li>Experience managing volunteers.</li><li>Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint, and Outlook, with the ability to learn and navigate tax preparation software.</li><li>Strong organizational skills, critical thinking, time management, and problem-solving abilities.</li><li>Strong communication skills, including written, verbal, and interpersonal communication.</li><li>Ability to work independently and in a team environment, taking initiative when needed.</li><li>Ability to handle multiple responsibilities in stressful situations.</li><li>Strong teamwork skills and the ability to work effectively with a diverse group of clients and volunteers.</li><li>Resourcefulness in problem-solving and the ability to make decisive decisions when necessary.</li><li>Willingness to adapt to changing program needs and schedules, including working evenings and Saturdays.</li><li>A genuine passion for community service and a commitment to helping low-income individuals and families access vital tax assistance.</li></ul>Physical Demands:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.&nbsp;While performing the duties of this job, the employee is regularly required to sit for long periods of time, talk, and/or hear. The employee is frequently required to use finger and hand motion and occasionally to stand, walk, and reach with hands and arms. The employee must frequently lift and/ or move up to 30 pounds and occasionally lift and/or move up to 40 pounds. There may be additional physical requirements associated with department meetings/events. Specific vision abilities required by this job include close vision, distance vision, depth perception and ability to adjust focus.Requires talking, hearing, and visual acuity sufficient to perform these major functions. Occasionally, the work of this position is spent at offsite meetings, or event locations within Lee, Hendry, or Glades County.<ul><li>Licenses- Valid Florida Driver’s License that meets insurance guidelines-- as some travel to neighboring county may be required.</li></ul>Work Environment:&nbsp;The work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job.&nbsp; Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. This job operates in a professional office environment, off-site venues, and outside event areas in various weather conditions. This role routinely uses standard office equipment such as computers, phones, and photocopiers.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.This is a full-time position with a typical work schedule from Monday to Friday, starting at 8:00 AM and concluding at 5:00 PM. Please note that evening and weekend events may be required, particularly during training and the tax season, to accommodate the demands of job duties.United Way is an equal employment opportunity employer and does not discriminate against any person because of race, color, creed, religion, sex, national origin, disability age, genetic information or any other characteristic protected by law. This nondiscrimination policy extends to all terms, conditions, participation in all company-sponsored activities, and all employment actions. United Way will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in undue hardship.&nbsp;Terms of employment are subject to satisfactory negative drug testing as part of our drug-free workplace program.&nbsp; Level II background screening will be conducted because of the nature of the position.&nbsp; Applicants may be asked to take an online skills assessment.Additional Information:UWLHG is an exceptional workplace that can provide you with:<ul><li>Opportunity to work with smart, passionate, and enthusiastic team members and volunteers</li><li>Working with diverse staff and other constituents</li><li>Culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunity to help solve the community’s toughest problems</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience</li><li>Paid Health and Dental Insurance for employee, 401k, and Monthly Accrued PTO</li></ul>

36 Full time Jobs in Florida