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&nbsp;Salary Range: $67,995-$76,125 annuallyHybrid Schedule: 2 days from home and 3 days on-siteBenefits (The Good Stuff)<ul><li>3 WKS+ Vacation Paid*</li><li>12 Paid Holidays</li><li>12&nbsp;PTO Paid Days</li><li>Competitive Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted&nbsp;On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>*Vacation amounts may vary based on roles, schedules, and years of serviceHelp us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami, Inc. is hiring an Associate Director, Special Events to join our team. As an Associate Director, you will &nbsp;manage UWM’s Giving Community event activities including signature events and revenue generation opportunities. Manage auction and curation of auction lots that helps generate revenue for United Way’s work in education, health, and financial stability. Supports income-generating activities associated with events; seeks product donations with purpose to maximize net revenue from events.Principal Duties and Responsibilities:Leads the strategy, execution, and outcome analysis of all revenue generating events, initiatives and how they measure against financial goals.<ul><li>Supports the development and execution of special events and initiatives, taking lead on smaller-scale events as assigned.</li><li>Plans and coordinates logistics for special events, including solicitation support, venue research, vendor coordination, audio/visual production, catering, transportation, onsite event management, and travel when necessary.</li><li>Coordinates and conducts site visits with the Senior Director and maintains a centralized vendor and venue tracking system to support efficient planning and informed decision-making.</li><li>Identifies and evaluates vendor options (caterers, AV, production, transportation, etc.) to ensure competitive pricing and quality service.</li><li>Reviews and redlines vendor contracts, preparing for Senior Director review and approval.</li><li>Assists with event budgets by tracking expenses, processing invoices, and preparing reconciliations.</li><li>Supports event compliance by coordinating permits, insurance, and licenses, and ensuring adherence to organizational policies, ADA guidelines, and safety regulations.</li><li>Collects and compiles post-event feedback, prepares outcome reports, and provides recommendations for continuous improvement.</li><li>Manages volunteers for fundraising events, including recruitment via VolunteerMiami/UWConnect, assignment of roles, and facilitation of briefing meetings.</li><li>Supervises and guides interns, providing assignments and support to enhance event operations.</li><li>Serves as a liaison to staff, vendors, and volunteers for special/volunteer events and acts as point of contact when the Senior Director is unavailable.</li><li>Collaborates with Marketing and Communications to develop event collateral (signage, digital assets, etc.) consistent with branding and messaging.</li><li>Provides support for auctions and raffles through item solicitation, curation, and fulfillment, while researching vendors and platforms to optimize guest experience and cost efficiency.</li><li>Advises on other organizational events that advance United Way’s mission.</li><li>Works as a member of the Development team in support of our interdisciplinary and the organization.</li><li>Performs other duties as assigned.</li></ul>RequirementsEducation Requirements: Bachelor’s degree or equivalent experience. Master’s degree a plus.Experience Requirements: Three to six years’ experience in special event and program logistics; project facilitation a plus.Core Competency Requirements:&nbsp;EXCELS AT CUSTOMER SERVICE – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWMD’s mission.DRIVES FOR RESULTS – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.COMMITS TO THE ORGANIZATION – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWMD.LEADS WITH INTEGRITY AND EXCELLENCE – Respects and embraces engagement of all people, ideas and backgrounds and aligns own behavior with United Way’s values.&nbsp;SEIZES LEARNING – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.MANAGES MULTIPLE PROJECTS AND TASKS – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.PERSONIFIES TEAMWORK – Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;Technology Requirements: Microsoft Office Suite; OneCause; Teams; iAttend; CRM; Others; Knowledge of modern web browsers.Other Essential Knowledge/Skills: Strong oral and written communication skills, customer relations skills, creative problem-solving skills, good judgment; able to assess and engage quality and committed individuals; time management and conflict resolution skills are essential. Must be able to communicate clearly and effectively and present to groups.Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

United Way Miami

Associate Director, Special Events - Hybrid

DescriptionSalary Range: $53,288-$57,950.61 annuallyHybrid Schedule: 2 days from home and 3 days on-site &nbsp;Benefits (The Good Stuff)<ul><li>3 WKS+ Vacation Paid*</li><li>12 Paid Holidays</li><li>12 PTO Paid Days</li><li>Competitive Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>*Vacation amounts may vary based on roles, schedules, and years of serviceHelp us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami, Inc. is hiring a Development Officer to join our team. As a Development Officer, you will develop, manage, and grow United Way Miami Employee Giving Campaigns by building relationships in the community with new and existing donors. Develop and maintain various fundraising initiatives to include corporate, employee, and individual fundraising.Principal Duties and Responsibilities:<ol><li>Manage and execute employee giving campaigns:</li><li>Work closely with Employee Campaign Managers and decision makers to strategize and develop tailored plans for each campaign that best suit the needs of each organization</li><li>Manage the execution of the campaign process that consists of, but is not limited t,o campaign strategizing, volunteer recruitment, training, and management; individual and group solicitation; individual and account cultivation, managemen,t and customer service; active promotion of corporate giving, individual giving, Leadership giving, planned giving, volunteerism, sponsorship solicitation, and labor participation</li><li>Ensure the preparation of team reports that include, but are not limited to: campaign summaries, all facets of goal setting, account planning, and expectancy tracking</li><li>Identify prospects, engage them in the work of United Way, and secure appropriate revenues through cross-selling opportunities. Serves as a pipeline for overall fundraising efforts and new donor cultivation</li><li>Engage employee giving donors with presentations, meetings, events, and/or any other touchpoints as needed for each campaign, and continue to steward current donors throughout the year</li><li>Act as liaison between partner organization and United Way Miami, remaining available to assist with workplace social service delivery, information and referral, and volunteer development</li><li>Ensure donor relations efforts are being properly executed, building and maintaining relationships with United Way donors</li><li>Utilize Andar software to track donor engagement and activities effectively</li></ol>Collaborate with internal partners:<ul><li>Collaborate as needed with Marketing and Communications, Business Solutions, and Finance teams to service campaigns and address the needs of partners and donors in a timely fashion.</li></ul>RequirementsEducation Requirements: Bachelor’s degree or equivalent experience.Experience Requirements: Minimum two years’ experience in sales, marketing, fundraising, volunteer management, or related field.Technology Requirements: Intermediate Word, Excel, PowerPoint, Knowledge of modern web browsers, Outlook, OneCause, Andar CRM/iAttend/eVolunteer, Teams, SharePoint, and Adobe Acrobat.Other Essential Knowledge/Skills: Public speaking, understanding of people, ability to adapt to changing situations, ability to understand and analyze industry trends, sales ability, computer skills, basic math skills, and negotiation skills. Spanish language not a requirement, but helpful.Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

Development Officer (Fundraiser/Corporate Partnerships) - Hybrid

Salary Range: $67,995.00-$76,125.00 annuallyHybrid Schedule: 2 days from home and 3 days on-siteBenefits (The Good Stuff)<ul><li>3 &nbsp;WKS+ Vacation Paid*</li><li>12 Paid Holidays</li><li>12 PTO Paid Days</li><li>Competitive &nbsp;Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee &nbsp;Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted &nbsp;On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>*Vacation amounts may vary based on roles, schedules, and years of serviceHelp us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami, Inc. is hiring an Associate Director, Development (Major Gifts/Fundraiser) to join our team. As an Associate Director, you will develop and build relationships in the community to address the health and human service needs of the community through United Way Miami. Develop and maintain various fundraising initiatives to include individual and corporate fundraising.Principal Duties and Responsibilities:<ul><li>Manage an account portfolio approximately 100-125 prospective and current donors at the $10,000 Tocqueville Society and higher, to include goal setting. Identify, qualify, cultivate, solicit and steward donors.</li><li>Participates in all aspects of the gift cycle:</li></ul>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Initiate contacts with current Tocqueville Society and major donors&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Initiate contacts with potential Tocqueville Society and major donors to generate new business&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Develops appropriate cultivation strategies for them, including working with volunteers&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Moves potential donors in an appropriate and timely fashion toward solicitation and closure&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Makes solicitations when appropriate&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;- Maintains stewardship contacts with donors; adhere to the highest ethical standards; demonstrate empathetic disposition, &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;and perseverance; reflect optimistic and positive attitude, and convey sensitivity to needs of the donors<ul><li>Ensures that all Tocqueville Society gifts are accounted for during the fiscal year.</li><li>Participates in 15-20 donor meetings a month.</li><li>Works collaboratively with and in support of volunteers, other development staff, and other United Way staff to achieve the needs of the prospects.</li><li>Work with the Prospect Manager to identify new business and participate in prospect management activities to ensure coordination of cultivation, solicitation, and stewardship activities.</li><li>Attends United Way events as well as outside events for United Way representation, networking etc.</li><li>Responsible for soliciting gifts of $10,000 and higher from individuals</li><li>Collaborate with the Development Officers to identify major and planned gift prospects within giving communities and employee campaigns to create, cultivate and solicit Tocqueville Society donors.&nbsp;</li><li>Data management- strategically implement reports into the fundraising approach, utilization of United Way’s customer relationship management tool, Andar, maintain data quality and integrity.</li><li>Work closely with team members including administrative, marketing and engagement teams.</li><li>Identify prospects, engage them in the work of United Way and secure appropriate revenues through cross-selling opportunities. Serves as a pipeline for overall fundraising efforts.</li></ul>RequirementsEducation Requirements: Bachelor’s degree or equivalent experience.Experience Requirements: Three to five years’ experience in fundraising or sales, presentation skills and account management.Core Competency Requirements:EXCELS AT CUSTOMER SERVICE – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWM’s mission.DRIVES FOR RESULTS – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.COMMITS TO THE ORGANIZATION – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWM.LEADS WITH INTEGRITY AND EXCELLENCE – Respects and embraces engagement of all people, ideas and backgrounds and aligns own behavior with United Way’s values.&nbsp;&nbsp;SEIZES LEARNING – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.MANAGES MULTIPLE PROJECTS AND TASKS – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.PERSONIFIES TEAMWORK – Demonstrates good collaboration and communication to be effective in any team setting.&nbsp;Technology Requirements: Advanced Word and Excel. CRM/database experience. Competence with web browsers, Office Suite/365 (including Power Point and Outlook )Other Essential Knowledge/Skills: Public speaking, understanding of people, ability to adapt to changing situations, ability to understand and analyze industry trends, sales ability, computer skills, basic math skills, and negotiation skills. Spanish language not a requirement but helpful.&nbsp;Career Growth: We encourage you to grow through formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

Associate Director, Development (Major Gifts/Fundraiser) - Hybrid

Salary Range: $18.86 p/hrLocation Address: Carol City Center- 4375 NW 173rd Drive, Miami Gardens, FL 33055Benefits (The Good Stuff)<ul><li>Paid Winter recess (two-week period) and Spring recess (one-week period)</li><li>10 Vacation Days Paid</li><li>12 Holiday Days Paid</li><li>12 PTO Days Paid</li><li>Competitive Health Benefits Package</li><li>Wellness Program Reimbursements up to $50/month</li><li>Short Term Disability at NO COST</li><li>Life Insurance &amp; AD&amp;D 2X Annual Salary at NO COST</li><li>Employee Assistance Program</li><li>Retirement Plan UP TO 6% Employer Funding</li><li>Professional Development Opportunities</li><li>Discounted On-Site Early Childhood Care</li><li>Tuition Assistance for Early Education Degree</li><li>Free Monthly Transit Card</li></ul>Help us make a difference in our community. United, we are tackling complex issues and turning contributions into real change. We fight for equitable access to quality education, financial security, and the health of everyone in our community. Join our team and join us in the fight for a stronger Miami!United Way Miami is hiring a Resource Teacher I to join our team. As a Resource Teacher I, you will be &nbsp;Responsible for providing programmatic support to practitioners, children, and families enrolled in the center. Assists the Center Director with the implementation of state regulatory guidelines and Head Start/Early Head Start Performance Standards.&nbsp;&nbsp;Principal Duties and Responsibilities:Program Management and Administration<ul><li>Assist the Center Director in ensuring the smooth daily operation of the center</li><li>Act as liaison between the Center Director and teachers</li><li>Share responsibility for opening and closing the center</li><li>Inform the Center Director of all incidents that occur pertaining to the daily operation of the program</li><li>Update teachers’ bulletin board to highlight upcoming trainings and/or events</li><li>In the absence of the Center Director, be available to receive current and prospective parents, listen and respond to inquiries, and lead tours of the center</li><li>Maintain flexibility in schedule to adapt to the needs of the center; may include providing coverage in a classroom to maintain required ratios</li></ul>Classroom SupportCollaborate with classroom staff in the development of lesson plans, anecdotal observations, and screenings<ol><li>Observation: In partnership with the Director, observe the teachers’ interactions within the context of everyday experiences. Focus observation on goals that were set forth during joint planning. Document specific examples</li><li>Feedback/Reflection: Engage in reflective dialogue with teachers. Reflect on impact for children, and the learning that has taken place for children, as well as teachers. Determine if additional supports are needed&nbsp;&nbsp;&nbsp;</li></ol>Health, Safety, and Licensing<ul><li>Assist the Director in ensuring all center guidelines, licensing requirements, health regulations, fire codes, permits, and licenses remain current</li><li>Follow EHS-CCP Health and Safety policies and procedures</li><li>In partnership with the Director, ensure all accidents and incidents are documented, and notify parents as necessary</li><li>Performa &nbsp;monthly Health and Safety checklist for all classrooms</li><li>Monitor Checklists: fridge log, fanny pack log, first aid checklist, volunteer log</li></ul>Center Maintenance<ul><li>Ensure the program provides a clean, safe, child-ready center at all times, with careful thought given to displays and environment</li><li>Monitor maintenance of facility, equipment, and supplies</li><li>Support daily meal distribution, complete daily Meal Counts, and input meal numbers into the USDA report</li><li>Regularly check supply inventory, request supplies (i.e., diapers and wipes each month), receive monthly shipment of supplies, and coordinate proper storage</li><li>Manage laundry operations</li></ul>Professionalism<ul><li>Positively project UWMD’s mission, goals, philosophies, and policies to parents, faculty, and the community. Demonstrate cultural sensitivity and respect towards persons of different cultural, ethnic, and socio-economic backgrounds</li><li>Acknowledge and respond to faculty, families, and members of the community in a friendly, courteous, and professional demeanor</li><li>Establish and maintain a relationship of cooperation and respect with co-workers, assuming a fair share of work</li><li>Show initiative and model a professional work ethic</li><li>Demonstrate knowledge and flexibility in child care practices and continue ongoing professional growth</li><li>Keep abreast of trends and research in the Early Childcare field&nbsp;</li><li>Attend all required meetings and trainings</li></ul>&nbsp;UWM is an equal opportunity employer and a drug-free workplace. Please visit our Career site homepage to view our EEO statement and Drug-Free policy.&nbsp;RequirementsEducation Requirements: Associate degree and 45 DCF hours/ 15 in-service hours per year. Infant/Toddler CDA. Bilingual preferred.Experience Requirements: N/ATechnology Requirements: Beginning Internet Explorer, Intermediate Word, Beginning Excel, Beginning Outlook.Other Essential Knowledge/Skills: Flexibility. Understand concepts around Visible Thinking, Multiple Intelligence, Dual Language, Inclusion, Early Literacy strategies, and Reflective Supervision.&nbsp;Career growth: We encourage you to grow by providing formal and informal development programs, coaching, and on-the-job challenges. We want you to ask questions, take chances, and explore the possible.Apply with confidence! Research indicates that individuals may hesitate if they don't meet every requirement. If you're enthusiastic about a role, apply, even if your experience or education isn't an exact match. You could be the perfect fit for this position or discover other exciting opportunities within our organization. Please note that while some roles may have specific requirements for funding eligibility, we STILL encourage you to explore our job opportunities.

Resource Teacher I (5WKS PTO-$18.86/HR)

Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

Information & Referral Specialist

Overall Purpose of this Role: The Project Manager is responsible for implementing processes, coordinating internal donor relations activities and maintaining data integrity in support of departmental efforts. This role will collaborate effectively cross-departmentally to help advance the organization’s fundraising initiatives and ensure cohesion between all areas.&nbsp;
KEY ACCOUNTABILITIES:
Donor Relations
<ul><li>Serve as a key stakeholder in managing the organization’s donor recognition and stewardship plan for donors of all levels, ensuring that the donor experience fulfills the HFUW’s strategic imperative.</li>
<li>Work closely with Senior Executive Assistant to the President and CEO to facilitate correspondence and outreach with current and prospective donors.</li>
<li>Provide administrative functions related to donor relations including the printing and assembly of mail items.</li>
<li>Coordinate with the Finance Department on donor relations and event sponsor related billing and collections as appropriate.</li>
<li>Provide telephone support for the Resource Development team. including but is not limited to answering calls, recording, and delivering accurate messages, referring complaints and requests for information to appropriate staff, and following up as needed.</li>
<li>Prepare draft communication, edit and process outgoing correspondence, including mass mailing items and any additional communications and marketing materials.&nbsp;</li>
</ul>Prospect Research and Data Integrity&nbsp;
<ul><li>Record accurate internal processes, manage office files and other duties as assigned.&nbsp;</li>
<li>Responsible for maintaining appropriate information in the customer relationship management (CRM) software.&nbsp;</li>
<li>Collaborate with Vice President of Resource Development, Major Gift Officer, and Individual Giving Manager to create documents for donor visits and prospecting initiatives.&nbsp;</li>
<li>Ensure the accuracy of shared information, correspondence, internal databases and disseminated materials for all supported programs.</li>
<li>Identify prospective donors and members both inside and outside traditional campaign settings and market segments.</li>
<li>Review and edit mailing lists.</li>
</ul>Department Coordination
<ul><li>In consultation with department colleagues, develop and implement project management plans to support HFUW fundraising priorities and goals, with an emphasis on consistency in strategy and analytics.</li>
<li>Maintain strong relationships with members of the organization’s Engagement Team (Donor and Volunteer Experiences and Resource Development).</li>
<li>As assigned, support account managers and other fundraising activities, including year-round engagement, and executing employee campaigns.&nbsp;</li>
<li>Participate in special events throughout the year.</li>
<li>Other duties as assigned.&nbsp;</li>
</ul>FUNCTIONAL COMPETENCIES / ACCOUNTABILITIES:
Attributes and Behaviors:&nbsp;&nbsp;
<ul><li>Mission Focused: Create real social change that leads to better lives and healthier communities.</li>
<li>Relationship-Oriented: Cultivate and manage relationships toward a common goal.</li>
<li>Collaborator: Understand the roles and contributions of all sectors of the community and can mobilize resources through meaningful engagement.&nbsp;</li>
<li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li>
<li>Brand-Steward: Steward of the brand and understands the role in growing and protecting the reputation and results of the greater network.&nbsp;&nbsp;</li>
</ul>Education and Experience:
<ul><li>Bachelor’s degree or equivalent preferred.&nbsp; Equivalent combination of education and experience may be considered in lieu of degree.&nbsp;</li>
<li>3 years of experience in a project or campaign management-oriented role.</li>
<li>Prior experience working in the non-profit sector preferred.</li>
<li>Must be able to type 55+ WPM minimum.</li>
<li>Proficiency using Microsoft Office products including Word, Excel, PowerPoint, Teams and Outlook required.</li>
<li>Proven proficiency with technology, including Windows operating system, Zoom, WebEx and other electronic professional resources.</li>
<li>Experience with mass mailings and mail merges required.</li>
<li>Experience working with senior level executives/community leaders and their respective office support.</li>
<li>Ability to translate ideas quickly and efficiently into trackable, actionable plans.</li>
<li>Strong organizational skills, detail oriented with ability to manage multiple projects simultaneously, and to work calmly under the pressure of competing priorities and deadlines.</li>
<li>Valid Florida Driver’s License and ability to travel within tri-county area required.</li>
</ul>PHYSICAL DEMANDS:
Physical demands include sitting or standing for extended periods of time, bending, occasional lifting of items weighing up to approximately 30 pounds, regularly moving throughout the building between floors, traveling to outside meetings, regular use of standard office equipment such as the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration. Job involves frequent and routinely intense public contact.

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