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Vision and Mission: At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas. Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.  Our Values: • Teamwork – We work together to accomplish our goals and help each other succeed. • Innovation - We are fearless, imaginative trail blazers. • Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. • Integrity – We are honest, transparent and act ethically to create trust. • Excellence – We set clear, high expectations for ourselves and our work.  Purpose of Position: The Crisis &amp; 988 Specialist performs a variety of technical and professional work associated with handling calls, chats and texts. This position will handle incoming phone contacts on our National Suicide Prevention Lifeline (NSPL), also known as 988, while collecting and documenting all required data and offering all applicable resources and referrals to callers who may be in emotional distress and suicidal crisis. The Crisis &amp; 988 Specialist is responsible for providing excellent service to those accessing the service by applying the equivalent of reflective listening and motivational interviewing skills in the context of an electronic exchange. Crisis &amp; 988 Specialists have the special training and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful of the confidential nature of the job.  Key Responsibilities and Essential Functions: • Attend staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities. • Participate in staff training activities to maintain the required annual training hours. • Keep Microsoft TEAMS open and check frequently. Acknowledge new posts from Crisis &amp; 988 Director or other supervisory staff promptly. • Keep Outlook email account open and minimized on desktop during work hours; respond to supervisor emails promptly. • Document and maintain accurate, thorough records of all telephone interventions transacted during the work shift. • Be fully prepared to begin answering phone lines promptly per assigned work schedule. • Log into the call queue to take calls prior to the beginning of the shift. • Adhere to lunch and shift schedule unless change is approved in advance by the Supervisor. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Contribute to the overall effectiveness of the Crisis and 988 by completing all other tasks as assigned. • Answer phone calls with an appropriate tone of voice, paying close attention to voice inflection and volume. • Answer chats, texts and emails using correct spelling grammar, and professional language, paying close attention to the inclusion of feeling reflections. • Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment. • Maintain acceptable level of contact handling and customer service performance as described by 988 training standards. • Within 988 guidelines, assesses needs of persons contacting 988 and provide para-professional counseling, information &amp; referral services, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email. • Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts. • Develop and implement crisis related safety plans. • If imminent risk to the individual or others, the Crisis &amp; 988 Specialist may engage 911 to assist in response. • Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds. • Referral process consists of assessing the needs of the inquirer, identifying appropriate resources, and providing enough information about resources to help inquirer make an informed decision. • In line with 988 policy and procedures, follows-up with designated at-risk callers to determine referral outcomes. • Must successfully complete VIBRANT training prior to assisting callers • Perform other such duties as may be assigned by the supervisory team • These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely. Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.  Experience/Qualifications: • High school diploma/GED, with a minimum one-year experience in the human services, social work, or customer services field required • Bachelor’s degree in social work, sociology or related field preferred. Crisis, Screening and Suicide prevention work experience highly desirable. AIRS or AAS certification preferred. • Ability to pass and maintain a Level 2 background check is required. This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records. • Must successfully complete Inform USA exam once eligible. • High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems. • Able to troubleshoot basic technical issues. • Adaptable and able to move with change while maintaining a positive attitude. • Self-directed to take initiative in follow-up and resolution of daily issues. • Active listening and interviewing skills • Ability to conduct approved suicide assessment • Ability to work with people in great need. • Capacity to perform work calmly and effectively in emotionally intense environment. • Clear, concise and effective written and verbal communication. • Relate and interact successfully with persons of various social, cultural, economic, • and educational backgrounds. • Deal with people in a manner that shows sensitivity, tact and professionalism. • Ability to problem solve multifaceted difficulties. • Crisis and 988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of Crisis and 988 clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies. • Crisis and 988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection. • Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. • Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida. • Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.  Compensation and Benefits: • Competitive Pay – Commensurate with education and experience based on current market • Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents • 403(b) Matching – Generous matching up to 6% of annual pay • Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days • Vacation – Two weeks paid vacation • Flexible Schedule – Hybrid working environment with the ability to modify as needed • Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking • Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people • Employee Assistance Program • A fun, challenging, and inclusive culture  General Physical Requirements for Essential Functions of the Job: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment. This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information: The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements. We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity. We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply. United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.  UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Crisis & 988 Specialist

<h2>Our Vision and Mission:</h2>At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources, and ideas.Diversity, equity, belonging, and inclusion are fundamental parts of our mission and a focus throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Innovative - We are fearless, imaginative trail blazers. </li><li>Teamwork - We work together to accomplish our goals and help each other succeed. </li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change. </li><li>Excellence - We set clear, high expectations for ourselves and our work.  </li><li>Integrity - We are honest and transparent and act ethically to create trust. </li></ul>Purpose of Position:The Community Impact Director will be deeply committed to United Way’s purpose to create a community of opportunity and hope. We’re looking for a self-starter, team player, thought leader and problem solver who cares about solutions to issues of housing affordability and racial equity. The Community Impact Director will play a critical role helping to design strategy, implement programming, build invaluable external relationships, and ensure achievement of United Way’s strategic vision. By building strong systems, spearheading research, and supporting grant initiatives in a variety of ways, the Community Impact Director will ensure the growth and sustainability of United Way’s important bodies of work. The Community Impact Director will be committed to a culture of purpose and fun where they live the United Way values internally and externally.Key Responsibilities and Essential Functions:<ul><li>Create and implement efficient systems and processes aligned with the strategic objectives of United Way’s affordable housing and racial equity efforts</li><li>Support the development of United Way’s racial equity programs and grantmaking</li><li>Oversee grants awarded by United Way ensuring adherence to grant requirements and achievement of program outcomes</li><li>Monitor, analyze, and evaluate data on the performance of United Way’s affordable housing and racial equity programs</li><li>Co-design programs and narratives for grant opportunities that support United Way initiatives</li><li>Facilitate training and the development of resources for affordable housing and racial equity programming</li><li>Conduct research and present findings for reports on United Way’s housing and racial equity offering insight and recommendations </li><li>Establish and sustain strong relationships with partners- local government, nonprofit organizations, and other key external stakeholders</li><li>Develop strategic partnerships for United Way’s community impact across Northeast Florida </li><li>Build deep collaboration across all departments within the organization</li><li>Assist in the planning and implementation of marketing and communication plans for affordable housing, racial equity, and other special programs</li><li>Represent United Way externally, and generate support for the organization’s program work across the five-county region</li><li>Perform other research as instructed by Vice President of Community Impact</li><li>Provide other assistance to the Community Impact Department as directed by the Vice President of Community Impact</li></ul>Experience/Qualifications:<ul><li>Bachelor’s degree required in Social Work, Community Development, Public Administration, Psychology, Nonprofit Management, Business Management or other related field</li><li>Master’s degree preferred </li><li>A minimum of five (5) years of relevant professional experience </li><li>Experience with and understanding of affordable housing Florida</li><li>Exceptional ability to foster transformational relationships </li><li>Outstanding data management, research, and reporting capabilities</li><li>Deep passion for justice and equity with a proven track record of relevant program work</li><li>Experience with grant management </li><li>Creative and visionary thought leader and problem solver</li><li>Outstanding data management, research, reporting, and analysis capabilities</li><li>Expertise in project management</li><li>Excellent organizational skills and attention to detail</li><li>Extensive skills in program strategy, execution, and achieving outcomes </li><li>Proven capability of communicating well verbally and in writing</li><li>Proficiency in presenting and facilitating for groups</li><li>Expertise in time management, execution of deadlines, and discovering solutions</li><li>Ability to act with integrity, professionalism, and confidentiality</li><li>Capable of collaborating at all levels and across all departments within the organization </li><li>Experience in the public sector (nonprofit, government etc.) </li><li>Embody United Way values and a serious commitment to the organization’s mission</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, two personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation </li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.  We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

Community Impact Director

<h2>Vision and Mission:</h2>At United Way of Northeast Florida,we envision a community of opportunity whereeveryone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources, and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiringpractices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values: </h2><ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.</li><li>Innovation – We are fearless, imaginative trail blazers.</li><li>Mission Focus – We are passionate about our community’s well-being and creating lasting change.</li><li>Integrity – We are honest, transparent and act ethically to create trust.</li><li>Excellence – We set clear, high expectations for ourselves and our work.</li></ul><h2>Purpose of Position:</h2>The Donor Services Analyst will need to successfully work with the Donor Services Senior Director (DSSD) on 1) day-to-day work connected to pledges and pledge payments, 2) providing excellent customer service for corporate partners, individual donors, agency partners and internal departments, and 3) deepening trust, and expanding revenue producing opportunities for the Organization. The role will be the primary interface with agencies and agency eligibility, and process pledge and pledge payment transactions (i.e. pledges, contributor designations, pledge payments) to maintain accurate donor data. It is essential to value customers and cooperate productively with other team members seeking ways to improve quality and productivity. Extreme attention to confidentiality and accuracy is critical.<h2>Key Responsibilities and Essential Functions:</h2><ul><li>Assist with communication to contributors, agencies and company representatives regarding pledges, payments, designations, allocations, and acknowledgement of gifts. Prepare monthly reminder statements</li><li>Help enroll agencies for ACH payments and resolve returned checks</li><li>Build up to a cadence of twice-weekly thank you letters</li><li>Help maintain agency information, such as address,tax exempt statusand Patriot Act compliance in StratusLive </li><li>Perform designation research as needed</li><li>Work with the donor services team on CRM cleanup, updates and maximization of processes</li><li>Actively learn team processes, and help map improvements</li><li>Process transactions for all campaignaccounts (corporate, employeeand individual) for the purpose of recording pledges receivable, contributor designations, company and individual leadership awards, and affinity group participation</li><li>Post pledges and pledge payments to the company and individual accounts, by pledge year </li></ul><h2>Experience/Qualifications:</h2><ul><li>High School diplomaor equivalent (i.e.,GED) required</li><li>Required minimum of two years’ experience in accounting, donor services or CRM management.  Ability to work in a team environment with minimal supervision and make recommendations to prioritize work and outline steps necessary to complete a project</li><li>Proven ability to work on several on-going projects simultaneously</li><li>Demonstrated experience with assignments requiring close attention to details</li></ul><ol><li>Proficiency in oral and written communication skills</li></ol><ul><li>Demonstrated ability to work accurately</li><li>Comfortable working in a fast-paced environment</li><li>Ability to work under pressure, i.e., fluctuations of work load due to deadlines and ability to maintain productivity and composure under pressure</li><li>Skills requirement: Key Board and 10 Key by Touch</li><li>Demonstrated proficiency with Microsoft Word and Excel for Windows</li><li>Experience with StratusLIVE CRM, or similar product, is desirable</li><li>Overtime as assigned</li><li>Other duties as assigned</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation </li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.  We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

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