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UNITED WAY OF SOUTH HAMPTON ROADS 
 

Title: Manager, Financial Stability 
Department: Community Impact 
Reports To: Associate Vice President, Thriving &amp; Resilient Families 
Date Created: February 2025 

 
 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
Plus, we offer excellent benefits and opportunities for advancement. If you want to be great while doing 
good, join the United Way team. 
 
Objectives &amp; Expectations 
United Way improves lives by mobilizing the caring power of communities to advance the common good 
to help all residents thrive and live the best version of themselves. We all benefit when a child succeeds 
in school, when someone finds a job that sustains a family, or when more people get quality, affordable 
healthcare. United Way endeavors to drive measurable impact by focusing and accelerating our current 
agenda centered around financial stability, education, and health initiatives while remaining responsive to 
community needs with flexibility to respond to critical needs and crises. As our community recovers from 
one of the deadliest pandemics in our country’s history, United Way will play a pivotal role in helping 
residents from under-resourced communities and the ALICE population (Asset Limited, Income 
Constrained, Employed) move towards self-sufficiency. 
 
Serving as a backbone for our community, United Way will work closely with nonprofit and other partner 
agencies to provide enhanced job training, improved housing opportunities, access to healthcare 
programs and wrap-around services for ALICE households on their journey to self-sufficiency. The 
Manager of Thriving Families works closely with the Program Directors and Managers on the Community 
Impact Team to lead a team of case managers and coordinators and ensure accurate reporting of 
performance on agreed-upon benchmarks. 
 
Commitment to equity, diversity &amp; inclusion 
We take the broadest possible view of diversity. 
We value the visible and invisible qualities that make you who you are. 
We welcome that every person brings a unique perspective and experience to advance our mission and 
progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 
have equal access to solving community problems. 
We strive to include diversity, equity, and inclusion practices at the center of our daily work. 
We commit to using these practices for our business and our communities. 
 
 
 
 


 
 
Cultural Competence: The Manager, Financial Stability adapts a lens of cultural competency that 
conveys empathy, support, and an understanding of the people they work with both internally and 
externally, engage with, and the people they serve. This competency helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 
respectfully engage with people regardless of background. 
 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 
UWSHR team. For complete details that include attributes and behaviors please see the United Way 
Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives 
and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and 
can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and 
results of the organization, and thus, the greater network. 

 
Key Accountabilities include the following: 
 
1. Maintain oversight of Thriving &amp; Resilient Families caseload management/care coordination of 

Program Eligibility Specialists to ensure participants receive services that adhere to core program 
principles and eligibility. 

2. Provide leadership and support to direct reports including performance evaluation, career 
development, and guidance in their work 

3. Oversight of electronic record-keeping activities in accordance with best practices and program 
policies 

4. Work cross-functionally with Resource Development and Marketing teams to develop and 
communicate compelling messages to collaborating partners, and to the larger community 
utilizing various media. 

5. Provide optimum support to program staff by remaining aware of departmental goals, facilitating 
ongoing communication, keeping meeting minutes, and organizing priorities to meet deadlines 

6. Coordinate schedule, coordinate and arrange meetings, prepare agendas and reserve and 
prepare facilities as needed for overall coordination and of departmental program(s). 

7. Management of record keeping maintaining organizational policies 
8. Participate in training and ongoing professional development in Mobility Mentoring 

 
Essential Duties and Responsibilities include the following: 

 
 
Administrative &amp; Financial: 
 • Serve as a key member of the departmental team by supporting the program framework, 

strategies, and implementation 
 


 • Provide optimum support to departmental staff by remaining aware of related goals, providing 
ongoing communication, and organizing priorities to meet deadlines 
Support Associate Vice President (AVP) with managing Aspire and Strive program budget and 
LPA expenses including submitting invoices for payment and maintaining records of expenses. 
This is done in collaboration with the Director of Women United 

 • Facilitate monthly and quarterly impact meetings with LPA’s to review upcoming events, success 
of programming, reporting, and budgets for Aspire and Strive 

 • Purchase incentive cards and process all incentives and requests as applicable for related 
programs 

 
Data Quality &amp; Reporting 
 • Oversee the tracking of demographic information of participants and data regarding assessment, 

goal setting, goal achievement, and referrals 
 • Collaborate with Data &amp; Community Investments Department to support data collection and data 

analysis for Aspire and Strive 
 • Support preparation of grant reports as needed in collaboration with AVP 

 
Care Coordination/Case Management 
 • Provide direct supervision of Program Eligibility Specialists 
 • Monitor documentation to ensure the timely flow of referral activities to meet program goals and 

objectives 
 • Provide input, training, and support to other program team members in an effort to prioritize 

quality 
 • Ability to provide direct support to Program Eligibility Specialists for participants in the case of staff 

absence or vacancy 
 • Assist in special projects and participate in events as assigned. 


Community Collaboration 
 • Represent UWSHR at external events and ensure collaborative community relationships, as 

needed. 
 • Maintain a working knowledge of significant developments and trends related to family stability 

both inside and outside the United Way network. 
 
 • Other duties as assigned 

 
Key Skills Requirements 

 • Bachelor’s degree in Human Services or a closely related field or equivalent work experience 
 • 2-3 years of experience in human services programs requiring direct client interactions required 
 • Must be customer focused, data-driven, organized, and results oriented 
 • Knowledge of best practices in human services and of systems addressing the needs of the 

ALICE population, low-income, Military, and Health in communities 
 • Experience working as an advocate for vulnerable populations 
 • Self-starter with a strong sense of urgency 
 


 
 
 
 • Highly organized and disciplined with the ability to communicate in both technical and non-

technical terms 
 • Excellent written and oral communication skills 
 • Proficient with MS Outlook, Word, Excel 
 • Strong attention to detail orientation and self-organized 

 
 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 
 • Ability to clearly and concisely express and exchange detailed information and ideas to others 

accurately via spoken word 
 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry, 

push, pull or otherwise move objects 
 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer 

terminal characters, transcription, and other similar objects at distances generally close to the 
eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant odors, 
and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and may be 
exposed to a variety of weather conditions 

 • Current driver’s license, auto insurance and acceptable driving record 
 

 
Interested? Please send your cover letter and resume to <a href="mailto:recruiting@unitedwayshr.org" target="_blank">recruiting@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

test

UNITED WAY OF SOUTH HAMPTON ROADS 


Title: NRHA Navigator 

Department: Community Impact – Financial Stability 

Report To: NRHA Lead Navigator 

Date Created: February 2025 

Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 
challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 
child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-
resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 
acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 
We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 
 


 
engage with, and the people they serve. This competence helps to build trust and effective 
engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

ï· Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

ï· Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

ï· Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

ï· Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

ï· Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Key Accountabilities 

ï· Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

ï· Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

ï· Collaborate with Lead Navigators and NRHA team to provide support to 
participants/families on their journey towards health, wellness, and self-

sufficiency 

ï· Schedule and complete an in-depth intake assessment with all new referrals 

ï· Support Outreach and Engagement in the evenings and weekends as needed 

 
 Essential Duties and Responsibilities: 

ï· Build trusting relationships with participants and their families while providing general support and 
encouragement. 

ï· Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

ï· Follow up with participants via phone calls, home visits and visits to other settings where participants 
can be found. 

ï· Help participants set personal health related goals and attend appointments. 

ï· Provide referrals for services to community agencies as appropriate. 

ï· Help participants connect with transportation resources and provide appointment 

reminders in special circumstances. Transport participants based on UWSHR 

transportation policy. 

 
Community Collaboration: 

ï· Effectively communicate UWSHR’s mission and vision. 

ï· Work closely with NRHA staff and internal team to build trusting relationships with residents. 

ï· Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 


ï· Knowledgeable about community resources appropriate to needs of participants/families. 
 
Data &amp; Reporting 

ï· Record participant care management information in the database and other software no later than 24 
hours after participant contact. 

ï· Maintain and manage caseload of at least 25 participants. 
 

Program &amp; Implementation 

ï· Maintain confidentiality and always remain current with HIPAA compliance. 

ï· Utilize all tools and resources available to manage caseload, including but not limited to Unite Us and 
211. 

ï· Be available based on the needs of participants with the ability to be flexible with scheduling, 
including traditional and non-traditional work hours; evening and weekends may be required to meet 
the needs of participants and families. 
 

Other Duties as Assigned 
 
Key Skills Requirements: 

 • Experience in human services programs 

 • Successful completion of a Community Health Worker formal training program during your 90 days 
as an employee of UWSHR. 

 • Successful completion of Community Health Worker Certification, or ability to complete within 1 year 
of hire. 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high-paced environment 

 • Commitment to assisting families to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Experience with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 


 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 
odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive. 
 


<ul>	<li>UNITED WAY OF SOUTH HAMPTON ROADS</li>
	<li>Why Work for United Way:</li>
	<li>Objectives &amp; Expectations:</li>
	<li>Commitment to equity, diversity &amp; inclusion</li>
	<li>Key Accountabilities</li>
	<li>Key Skills Requirements:</li>
	<li>Work Demands &amp; Environment:</li>
</ul>

2 united-way-south-hampton-roads Jobs