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The Community Care Advocate answers calls and provides information and referrals to community members who are in need of assistance. The incumbent in this position demonstrates compassion and empathy while employing exceptional listening skills in order to fully understand caller's needs and recommend effective alternatives for resolution. Key Responsibilities:<ul><li>Process a high volume of incoming calls from low-income clients seeking information and referrals for social services. This may include: food, clothing, shelter and housing, and utility bill payment assistance.</li><li>Employ listening skills in order to understand all of the caller's needs.</li><li>Demonstrate a high degree of empathy, showing the appropriate levels of care and understanding, without being, or being perceived as, judgmental.</li><li>Identify and offer effective solutions to both expressed and latent needs.</li><li>Connect callers with resources in the caller's area that offer assistance.</li><li>Utilize the department's database information, demonstrating technical skills that lead to efficient and effective outcomes.</li><li>Report inaccurate database information to the Resource group for correction.</li><li>Record caller data accordingly to prescribed policies.</li><li>Represent United Way 2-1-1 at community events designed to inform people in the community about 2-1-1 services.</li></ul>In addition to the core responsibilities of the position, may be asked, or may seek, to engage unique abilities, strengths and passions through participation on cross-functional teams. Competencies:<ul><li>Communicates Effectively</li><li>Relationship Management</li><li>Adaptability</li><li>Tenacity</li><li>Continuous Learning</li><li>Self-Management</li><li>Drives for Results</li><li>Problem Solving / Critical Thinking</li><li>Customer Focus</li><li>Teamwork and Inclusion</li><li>Self-Awareness</li></ul>Demonstrated Abilities:<ul><li>High-impact, customer-focused telephone communication skills</li><li>Effective listening and problem solving involving customer service via telephone</li><li>Ability to function successfully in a fast-paced, often stressful work environment</li></ul>Acquired Knowledge:<ul><li>High school diploma, with some social services coursework or experience preferred</li><li>A minimum of 1 year of experience in a high-volume crisis center</li><li>Basic computer skills, including MS Word, Outlook, Excel, and Internet searches</li></ul>This position pays $19.24 per hour and will primarily be a work-from-home opportunity

United Way for Southeastern Michigan

Community Care Advocate

Position Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; SR. DEVELOPMENT OFFICER
Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; RESOURCE DEVELOPMENT
Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; TOLEDO OFFICE, HYBRID
FLSA Job Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; FULL TIME, EXEMPT
Salary Range:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $50,000.00 - $60,000.00
Organizational Relationships:
&nbsp;&nbsp;&nbsp; Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Senior Director, Resource Development
STATEMENT OF THE JOB:
This role is accountable for achieving fundraising goals within a portfolio of corporate campaign accounts, individual donors of all levels, including major gifts, and other revenue sources, utilizing year-round strategies to build and maintain superior relationships, cultivate donors, and engage community members in the work of United Way of Greater Toledo to meet and exceed revenue goals.
ESSENTIAL FUNCTIONS:
<ul><li>Identify, cultivate, solicit, and steward donors and prospects through visits and other forms of direct personal contact in accordance with performance targets.</li>
<li>Inspire and mobilize individual and corporate donors to give, advocate, and volunteer by discovering their interests and proposing alignment with our mission and activities.</li>
<li>Utilize knowledge gathered from donor meetings to develop and implement year-round strategies to engage, cultivate, and steward individual, workplace, and corporate donors.</li>
<li>Develop and implement long-term strategies for building relationships, deepening engagement, and increasing revenue generation from a portfolio of major donors ($10,000+) and high-performing corporate partners.</li>
<li>Engage new or lapsed corporate partners and individual donor prospects by involving stakeholders with our work in creative and strategic ways.</li>
<li>Work with committees of volunteers to aid in donor prospecting and engagement efforts with corporations and individuals.</li>
<li>Deepen individual donor involvement through cultivation and solicitation of planned gifts.</li>
<li>Propose and execute on short-term and long-range strategic fund-raising goals and objectives.</li>
<li>Develop and manage volunteer and donor stewardship programs that help forward goals of the Resource Development team.</li>
<li>Attend and provide support to donor cultivation and fundraising events as needed.</li>
<li>Create and implement prospect research and cultivation strategies to maximize potential for corporate and individual giving.</li>
<li>Partner with Community Impact staff to understand current program innovations and align them with funding opportunities for donors and prospects.</li>
<li>Work with other departments to ensure cross-functional collaboration and information-sharing.</li>
<li>Maintain Andar database as a tool to help build relationships by keeping accurate and up-to-date account records.</li>
</ul><ul><li>Utilize Andar to support data-informed decision-making about workplace accounts and analyze donor information for trends, gaps, and opportunities for revenue growth.</li>
</ul><ul><li>Evaluate and assess current efforts and propose opportunities for progress and advancement.</li>
</ul>ADDITIONAL RESPONSIBILITIES:
<ul><li>Other duties as assigned.</li>
</ul>QUALIFICATIONS AND EXPERIENCE:
<ul><li>Bachelor’s degree with at least four (4) years’ experience in fundraising, sales, or relationship building (nonprofit fundraising preferred).</li>
<li>Experience building relationships with volunteers, donors, customers, or others.</li>
<li>Experience with managing multiple projects at one time.</li>
</ul><ul><li>Or, a comparable combination of education and work experience.</li>
</ul>KNOWLEDGE / SKILLS / ABILITIES:
<ul><li>Strong ability and interest in building relationships and working with people.</li>
<li>Strong communication and interpersonal skills, including public speaking and writing.</li>
<li>Ability to be proactive, tenacious, and solve problems to work toward organizational goals.</li>
<li>Ability to manage multiple projects in a fast-paced environment, with high attention to detail.</li>
<li>Ability to work a flexible schedule outside of standard office hours.</li>
<li>Ability to work independently and be self-motivated.</li>
<li>Ability to be an enthusiastic team-player with a positive attitude.</li>
<li>Strong organizational skills and ability to prioritize projects.</li>
<li>Knowledge of business and social community.</li>
<li>Proficient in Microsoft Office applications.</li>
<li>Ability to learn and become proficient in use of relevant software.</li>
<li>Must be able to maintain confidential and sensitive information.</li>
</ul>We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
DEI STATEMENT:&nbsp;
United Way of Greater Toledo (UWGT) strives to ensure that we are meeting the needs of individuals across Lucas, Ottawa and Wood counties in a meaningful and appropriate manner. We cannot truly “Live United” until we fervently advocate for BIPOC, people with disabilities, LGBTQIA+ people and other marginalized communities. United Way examines and addresses the systems, institutions, and policies that have caused and perpetuated racial and socioeconomic disparities, specifically in the areas of Education, Financial Stability, Health, and Housing. This includes acknowledging the role that philanthropy plays in upholding such structures. When individuals of all ethnic backgrounds, socioeconomic statuses, and gender/sexual identities can live and participate in functions of life without fear, then, and only then, can we “Live United”.
The United Way of Greater Toledo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

United Way of Greater Toledo

Senior Development Officer

Development Officer
JOB DESCRIPTION
Position Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;DEVELOPMENT OFFICER
Department:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;RESOURCE DEVELOPMENT
Location:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;TOLEDO OFFICE, HYBRID
FLSA Job Status:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;FULL TIME - Exempt
Salary Range:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;$45,000.00 - $50,000.00
Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Director, Development &amp; Major Gifts
&nbsp;STATEMENT OF THE JOB:
This role is accountable for achieving fundraising goals within a portfolio of corporate campaign accounts, individual donors of all levels including major gifts, and other revenue sources, utilizing year-round strategies to build and maintain superior relationships, cultivate donors, and engage community members in the work of United Way of Greater Toledo to meet and exceed revenue goals.
ESSENTIAL FUNCTIONS:
<ul><li>Identify, cultivate, solicit, and steward donors and prospects through visits and other forms of direct personal contact in accordance with performance targets.</li>
<li>Inspire and mobilize individual and corporate donors to give, advocate, and volunteer by discovering their interests and proposing alignment with our mission and activities.</li>
<li>Utilize knowledge gathered from donor meetings to develop and implement year-round strategies to engage, cultivate, and steward individual, workplace, and corporate donors.</li>
<li>Execute on short-term and long-range strategic fund-raising goals and objectives.</li>
<li>Develop and manage volunteer and donor stewardship programs that help forward goals of the Resource Development team.</li>
<li>Attend and provide support to donor cultivation and fundraising events as needed.</li>
<li>Work with appropriate staff to create and implement prospect research and cultivation strategies to maximize potential for corporate and individual giving.</li>
<li>Partner with Community Impact staff to understand current program innovations and align them with funding opportunities for donors and prospects.</li>
<li>Work with other departments to ensure cross-functional collaboration and information-sharing.</li>
<li>Maintain Andar database as a tool to help build relationships by keeping accurate and up-to-date account records.</li>
</ul><ul><li>Utilize Andar to support data-informed decision-making about workplace accounts and analyze donor information for trends, gaps, and opportunities for revenue growth.</li>
</ul><ul><li>Evaluate and assess current efforts and propose opportunities for progress and advancement.</li>
<li>Assist in Event Planning (In person &amp; Virtual)</li>
<li>Prepare or Assist in Preparing Campaign Materials</li>
</ul>ADDITIONAL RESPONSIBILITIES:
<ul><li>Other duties as assigned.</li>
</ul>QUALIFICATIONS AND EXPERIENCE:
<ul><li>Bachelor’s degree desired but not required with at least two (2) years’ experience in fundraising, sales, or public speaking.</li>
<li>Experience building relationships with volunteers, donors, customers, or others.</li>
<li>Experience with managing multiple projects at one time.</li>
</ul><ul><li>Or, a comparable combination of education and work experience.</li>
</ul>KNOWLEDGE / SKILLS / ABILITIES:
<ul><li>Strong ability and interest in building relationships and working with people.</li>
<li>Strong communication and interpersonal skills, including public speaking and writing.</li>
<li>Ability to manage multiple projects in a fast-paced environment, with high attention to detail.</li>
<li>Ability to work a flexible schedule outside of standard office hours.</li>
<li>Ability to work independently and be self-motivated.</li>
<li>Ability to be an enthusiastic team-player with a positive attitude.</li>
<li>Strong organizational skills and ability to prioritize projects.</li>
<li>Knowledge of business and social community.</li>
<li>Proficient in Microsoft Office applications.</li>
<li>Ability to learn and become proficient in use of relevant software.</li>
<li>Must be able to maintain confidential and sensitive information.</li>
</ul>We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
UNITED WAY CORE COMPETENCIES FOR ALL STAFF
●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.
●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.
DEI STATEMENT:&nbsp;
United Way of Greater Toledo (UWGT) strives to ensure that we are meeting the needs of individuals across Lucas, Ottawa and Wood counties in a meaningful and appropriate manner. We cannot truly “Live United” until we fervently advocate for BIPOC, people with disabilities, LGBTQIA+ people and other marginalized communities. United Way examines and addresses the systems, institutions, and policies that have caused and perpetuated racial and socioeconomic disparities, specifically in the areas of Education, Financial Stability, Health, and Housing. This includes acknowledging the role that philanthropy plays in upholding such structures. When individuals of all ethnic backgrounds, socioeconomic statuses, and gender/sexual identities can live and participate in functions of life without fear, then, and only then, can we “Live United”.
The United Way of Greater Toledo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.
This document does not create an employment contract, implied or otherwise, other than an “at-will” relationship.

3 Jobs in Plymouth, MI 48170, USA