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Purpose of PositionThis position supports the needs and activities of the Marketing and Communications team. Responsibilities include but are not limited to digital communications, marketing communications and media support, and administrative/operational support.Key Responsibilities and Essential FunctionsMarketing Communications Support&nbsp;<ul><li>Provide support for special events, including supporting vendor bookings and management, various event research needs, maintaining RSVP lists, preparing supplies, and supporting internal meetings and communications.</li><li>Manage media list and track all media mentions.</li><li>Coordinate speaker activities, as needed, including identifying, training and scheduling speakers as requested.</li><li>Manage our success story photo/video shoot and success story database for staff.</li><li>Provide logistical support for special events, including maintaining RSVP lists, preparing supplies, supporting vendors management and supporting internal communications.</li><li>Serve as organization photographer, as needed, and/or support a professional photographer hired for special events or marketing shoots.</li><li>Perform research, as needed, to inform marketing and communications strategies, tactics and KPIs.</li></ul>Digital Communications&nbsp;<ul><li>Coordinate the development and distribution of the biweekly internal email, Monday Message.</li><li>Coordinate the distribution of marketing emails and invites, including timeline management, marketing list set-up and facilitation, data review, template-building and content approvals across departments.</li><li>Serve as internal trainer for the creation and use of marketing lists in the CRM platforms, Stratus Live and Dot Digital.&nbsp;</li><li>Support digital marketing specialist with social media and website needs, as needed.</li></ul>Operational Support<ul><li>Facilitate requests, manage preparation and maintain inventory of marketing collateral, promotional items and other brand materials.</li><li>Maintain marketing team storage areas.</li><li>Organize and appropriately store physical and digital files, including logos, photos, videos and other marketing materials.</li><li>Schedule and send meeting notices, maintain department meetings calendar, prepare meeting rooms, take/transcribe minutes and provide day-of support, etc.&nbsp;</li><li>Maintain office supplies inventory, including monitoring supply level, anticipating needed supplies, evaluating new office products, placing and expediting orders for supplies, and verifying receipt of supplies.&nbsp;</li><li>Request and manage outside-vendor estimates and invoice processing.</li><li>Manage requisition process for department credit card(s).</li><li>Assist in recruiting and supervising interns assigned to marketing.</li><li>As capacity allows, fill in for the Front Desk in answering calls from the public when regularly assigned team members are out of office.</li><li>Perform other such duties as may be assigned by the supervisory team.</li></ul>These job responsibilities are to be the main emphasis of this position. As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;Role Experience/Qualifications Required<ul><li>Undergraduate degree preferred or a minimum of two years marketing support experience in an agency, nonprofit or corporate environment.</li><li>Excellent communication skills, both oral and written, with knowledge of AP Style preferred.</li><li>High level of attention to detail.</li><li>Must be solution-orientated and able to solve problems quickly and effectively.</li><li>Demonstrated organizational and time management skills/abilities (i.e., having to establish, manage and meet deadlines).</li><li>Significant, well-rounded experience in project management and administrative functions.</li><li>Relationship builder with the flexibility to manage multiple internal clients and external audiences.</li><li>Self-starter with a sense of urgency, able to work independently.</li><li>Advanced skills in Microsoft Office, i.e., Teams, Outlook, Word, Excel, PowerPoint, and in video conferencing tools.</li><li>Knowledge of graphic design, photo-editing, Adobe Creative Suite software, website content management and email marketing tools preferred.</li></ul>General Requirements<ul><li>Strong customer service skills; ability to establish excellent rapport with co-workers, general public, volunteers and donors.</li><li>Curiosity, desire to learn and passionate about building a stronger community.</li><li>Ability to embrace change and create process and order in the midst of it.</li><li>Possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;Ability to work effectively under stress and maintain productivity and composure under pressure.</li><li>Comfortable working in a fast-paced environment.</li><li>Ability to use good judgment and assessment techniques.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor.</li><li>Ability to work evenings and weekend days, as needed, for marketing events, and flexibility to work variable shifts within a hybrid, remote environment.</li><li>Ability to perform overtime work, as assigned (but is rare).</li><li>Ability to pass a background check.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on United Way business must provide proof of a valid driver’s license and current automobile insurance.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of Northeast Florida.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the JobThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way of Northeast Florida reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Marketing & Communications Coordinator

Purpose of Position:&nbsp;United Way of Northeast Florida (United Way) seeks a dynamic, mission-driven, and collaborative leader to serve as Vice President of Crisis and Community Navigation- a newly restructured, integrated crisis response hub that unites 211, 988, first responders, and veteran support services under one umbrella. This executive leader is responsible for building a proactive, integrated community support system that ensures individuals and families can access critical health and human services. This innovative center serves as the region’s front door for individuals and families in crisis, connecting them to vital community resources and real-time support.The Vice President will lead the center’s operations, strategic vision, and collaborative partnerships to create a closed-loop system&nbsp;that improves outcomes for people experiencing mental health, housing, financial, and behavioral health crises.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Strategic Leadership:The Vice President, Crisis and Navigation Services plays a key strategic role in partnership with the Community Impact team and across the organization and clearly articulates the vision, role, scope and impact of United Way’s Crisis and Navigation Services portfolio of initiatives and investments. This position is a member of the executive leadership team and not only manages internal programming and investments but also plays a key role in working with funders, corporate leaders, the business community, the not-for-profit sector and the citizenry of our community to ensure that families have access to the resources needed.&nbsp;This strategic leader will work collaboratively with the executive team and the Board of Directors in strategy oversight for the organization in addition to crisis and navigation services.&nbsp;Strategic Leadership and Vision<ul><li>Provide leadership to initiatives that support United Way’s ALICE Promise, outcomes and goals, including 2-1-1, 988, Mission United, and any other emerging initiative related to Crisis and Navigation Services.</li><li>Anticipate emerging community trends and build responsive, future-ready systems for crisis and resource navigation.</li><li>Lead the strategic development and execution of United Way’s Crisis and Navigation Services in alignment with United Way’s mission and values.</li><li>Lead the seamless integration of 211, 988, and veteran support services within the Crisis and Navigation Services model.</li><li>Champion continuous improvement and innovation in service delivery models, technology systems, and data-driven decision-making.</li><li>Serve as spokesperson for Crisis and Navigation Services and represent United Way at local, state, and national forums on crisis response.</li><li>Continuously assess, analyze, and benchmark business models within the United Way network and other networks to support development and refinement of effective, innovative operations.&nbsp; &nbsp;</li><li>In tandem with Resource Development, leverage or secure additional funding to support efforts related to Crisis and Navigation Services initiatives.&nbsp;</li><li>Ensure proper management of all budgets, including grants, associated with initiatives.</li><li>Serve as point person on internal and external committees to help ensure alignment and leadership throughout NE Florida; ensure United Way is known as the go to organization and subject matter expert in Healthy Communities.</li><li>Develop and maintain successful community partnerships and collaborations that help to scale resources and impact.</li><li>Maintain strong relationships with emergency responders, local governments, mental health providers, veteran organizations, and nonprofit partners.</li><li>Convene key stakeholders to align resources and establish system-wide crisis response protocols.</li><li>Co-lead collaborative community initiatives focused on mental health, housing stability, access to healthy food, transportation, and crisis prevention.&nbsp;</li></ul>Operational Oversight and Program Management<ul><li>Oversee daily operations of the Crisis and Navigation Services, ensuring 24/7 service delivery that is high-quality and responsive to the needs of Northeast Florida.</li><li>Ensure 211 and 988 contact centers meet or exceed accreditation, compliance and quality standards (Inform USA, Lifeline, HIPPA, U.S. Department of Veteran Affairs, Vibrant, state and local contracts, etc.).</li><li>Lead the adoption and ongoing management of the Crisis and Navigation Services’ integrated technology platform, ensuring secure data-sharing and streamlined referrals.</li><li>Oversee Mission United services, ensuring effective support for veterans, active-duty service members, and military families.</li><li>Ensure quality assurance, compliance, and continuous improvement across all service lines.</li><li>Monitor call volumes, community needs, and workforce performance to inform staffing and resource deployment.</li><li>Foster a culture of empathy, excellence, trauma-informed care, and data-driven results.</li><li>Provide professional development, coaching, and support to grow internal leadership capacity.</li><li>Provide strategic input and vision to support fundraising and multi-year investment strategies in cohesion with Resource Development and -Community Impact.</li><li>Partner with the Marketing and Communications team to build awareness of the Crisis and Navigation Services’ services and impact.</li></ul>Financial and Contract Management<ul><li>Oversee budgets, contracts, grant management, and public funding compliance.</li><li>Partner with Resource Development and Strategic Grants Manager to secure diversified funding streams and cultivate funders.</li><li>Drive outcomes measurement, reporting, and accountability.</li></ul>Technology, Data and Analysis<ul><li>Experienced in utilizing technology, data systems and analysis to drive business -results.&nbsp;</li><li>Responsible for developing and implementing systems that will help United Way and the broader community understand current community needs and conditions.&nbsp;</li><li>Scale impact and help create a culture that understands and values data and analysis.&nbsp; &nbsp;</li><li>Use data and analysis to lead and drive communication, engagement, advocacy and mobilization around basic needs and related issues.</li><li>Partner with the Community Impact (CI) Team in developing the Priority Goals agenda by sharing data, analysis, trends and emerging issues.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Identify opportunities to seed innovative approaches to basic needs.</li><li>Create sets of, analyze, and communicate data for and to key stakeholders, internal and external, as it relates to Crisis and Navigation Services and Healthy Communities work.</li><li>Lead coalition of Basic Needs partners with goal of driving results, identifying opportunities, and developing/implementing new initiatives.</li></ul>Disaster Relief Efforts&nbsp;<ul><li>Provide leadership internally and externally in times of crisis ensuring that all stakeholders are connected and communicate effectively.&nbsp;</li><li>Lead mobilization efforts in partnership with United Way internal departments, key funders, organizations, grass roots community leaders, government and the faith community as liaison and leader to maximize resources and impact.&nbsp; &nbsp;</li><li>Serve as lead staff person for United Way’s disaster relief efforts including the First Coast Relief Fund.</li><li>Serve as liaison to community’s Voluntary Organizations Active in Disaster (VOAD), Northeast Florida (NEFL) Long Term Disaster Recovery groups, City of Jacksonville’s Emergency Operation Center.</li><li>Assist United Way in its communications to internal and external stakeholders of ongoing efforts.</li><li>Ensure proper management of fiscal reporting and budgets to appropriate stakeholders.</li></ul>Communication – In partnership with Marketing and Communications ensure that a robust communication/marketing plan is developed and executed to raise awareness of mental health and financial stability issues, successes, and opportunities. Provide leadership in communicating with internal and external stakeholders.&nbsp;Advocacy/Public Policy - Identify and monitor legislation pertaining to issues that impact United Way’s community health and financial stability work; build relationships with key elected officials to help support long term efforts and to position United Way as a subject matter expert and resource.&nbsp;Working with Community Partners – Coordinate research and other activities with initiative partners to minimize redundancies and align strategies and actions, including conducting individual outreach and education as needed. Coordinate with other projects and coalitions in the same field to maintain a full understanding of the current landscape of local and regional activities. Build and maintain relationships with community partners.<ul><li>Perform other such duties as may be assigned by the supervisory team.&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to ensure an efficient and cooperative environment.&nbsp;&nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required in Public Administration, Nonprofit Management, Social Services, Social Work, Health Administration, or related field; Master’s degree preferred.</li><li>Minimum of 7-10 years of progressive leadership experience in nonprofit, social services, emergency response sectors or public health.&nbsp;Demonstrated experience working with complex systems’ initiatives and community-based approaches with a goal of community-level improvement.&nbsp;</li><li>Demonstrated success managing complex, multi-program operations, preferably including crisis contact centers or emergency response services.</li><li>Proven track record leading government-funded programs and contractual performance.</li><li>A strategic thinker and innovative problem solver, flexible and capable of adapting to changing priorities.&nbsp;</li><li>Direct experience with 211, 988, Lifeline, VA/military systems, or integrated navigation programs strongly preferred.</li><li>Proven experience managing multi-disciplinary teams and complex service delivery systems.</li><li>Experience with local and state advocacy and policy efforts.</li><li>Professional grant management experience, coordinating activities and requirements related to government-funded grants.&nbsp;</li><li>Strong written and verbal communication skills, including interpersonal and public speaking skills and experience with diverse populations and multiple constituencies.</li><li>Ability to understand data sets and data analysis to make strategic recommendations and decisions for the Crisis and Navigation Services that aligns with organizational strategy.</li><li>A demonstrated commitment to a culture of organizational excellence.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource files.</li><li>High emotional intelligence, resilience, and mission-driven leadership.</li><li>Ability to work with minimal supervision aligning with strategy, mission and executive leadership.</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening.&nbsp;</li><li>Staff members who drive a vehicle on United Way business must have reliable transportation, provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 4% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in&nbsp; downtown Jacksonville with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to drive, sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;This job description reflects the general duties and responsibilities necessary to fulfill the role of Vice President of United Way of Northeast Florida’s Crisis and Navigation Services. Additional duties may be assigned as needed to meet organizational goals and objectives.&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way reserves the right to adjust work location.&nbsp;

Vice President of Crisis & Community Navigation

Purpose of Position:&nbsp;The Community Impact Director plays a pivotal role in advancing United Way’s mission to improve housing stability, affordability, and financial security across our region. This position leads strategic efforts in the areas of housing stability, home preservation (including home repairs), housing development, and capacity building—to strengthen communities and expand access to safe, affordable housing. Through program design, partnership cultivation, and cross-sector collaboration, the Director ensures that United Way’s housing initiatives are impactful, sustainable, and aligned with the broader goal of creating a community where everyone has the opportunity to thrive.<h2>Key Responsibilities and Essential Functions:</h2><ul><li>Assist the program design, strategic planning, and execution of United Way’s housing initiative in the areas of home preservation, housing development, and capacity building</li><li>Support the launch of housing grant processes by developing timelines, application materials, and reporting frameworks to ensure effective implementation&nbsp;</li><li>Lead oversight of program performance monitoring and compliance for organizations funded under United Way’s housing initiative</li><li>Provide administrative leadership in managing the financial and programmatic requirements of grants received by United Way, ensuring accurate documentation, timely reporting, and compliance with grant deadlines</li><li>Coordinate regular communication, workflow, and problem solving across multiple partner organizations</li><li>Spreadhead the execution of key activities under United Way’s housing programs</li><li>Facilitate meetings, events, and presentations for internal and external audiences&nbsp;</li><li>Cultivate and maintain strong relationships with external partners- local government, nonprofit, for profit, grassroots and other community-based organizations</li><li>Support the strategic planning, development, and execution of marketing and communication strategies and materials that elevate United Way’s housing initiative</li><li>Analyze and&nbsp;evaluate data&nbsp;on&nbsp;housing programs, conduct research in housing areas of focus, and draft reports</li><li>Represent United Way on committees and working groups focused on housing issues, contributing insights and advancing collaborative solutions</li></ul><ul><li>Foster cross-departmental collaboration to enhance alignment, efficiency, and success for the organization’s mission&nbsp;</li><li>Perform other duties for the Community Impact Department as directed&nbsp;</li></ul><h2>Experience/Qualifications:</h2><ul><li>Bachelor’s degree required in a related field (Master’s degree preferred)</li><li>A minimum of five (5) years of relevant professional&nbsp;experience</li><li>Experience with and understanding of affordable housing&nbsp;</li><li>Exceptional ability to foster transformational&nbsp;relationships</li><li>Experience with grant&nbsp;management</li><li>Creative and visionary thought leader and problem solver</li><li>Expertise in project&nbsp;management</li><li>Outstanding data management, research, and reporting&nbsp;capabilities</li><li>Excellent organizational skills and attention to&nbsp;detail</li><li>Extensive skills in program strategy, execution, and achieving outcomes</li><li>Capable of communicating well verbally and in&nbsp;writing</li><li>Proficiency in presenting and facilitating for&nbsp;groups</li><li>Strong in time management and execution of deadlines</li><li>Ability to act with integrity, professionalism, and&nbsp;confidentiality</li><li>Capable of collaborating at all levels and across all departments within the&nbsp;organization</li><li>Embody United Way values and hold a commitment to the organization’s&nbsp;mission</li><li>Ability to pass a background check&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid &nbsp;driver’s license and current automobile insurance</li><li>&nbsp;Keep all activities in line with the core values and contribute to the positive culture of &nbsp; &nbsp; United Way of NE Florida</li><li>Actively participate in the broader organizational activities and be a brand steward within &nbsp; the community, outside agencies and/or programs to enhance United Way services to the &nbsp;community</li></ul><h2>General Physical Requirements for Essential Functions of the Job:</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required. Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don’t fit everything we’ve described below. You can also have important skills we haven’t thought of. If that’s you – even if you’re on the fence – we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp; We have built an environment that celebrates the differences in backgrounds and experiences.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp; &nbsp;UWNEFL reserves the right to adjust work location.

3 Full time Jobs in Jacksonville, FL, USA