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Primary PurposeThe Director of Donor Engagement leads all aspects of individual donor strategy and cultivation at United Way of St. Johns &amp; Putnam Counties. This role is responsible for building and deepening relationships with donors to drive revenue growth, with a strong focus on major gifts and monthly giving. The Director will design and implement a year-round engagement plan to steward current supporters while actively expanding the donor base through targeted outreach to prospective donors. In addition, the Director oversees the planning and execution of the Annual Givers Gala, and other events ensuring they are successful in fundraising, donor recognition, and community impact.Essential Job FunctionsDonor Relationship Management<ul><li>Establish, cultivate, and strengthen relationships with existing and prospective individual donors.</li><li>Serve as the primary point of contact for high-value donors and monthly sustainers.</li></ul>Donor Engagement Strategy<ul><li>Develop and implement a year-round donor engagement and stewardship plan.</li><li>Segment donor base to tailor strategies for acquisition, cultivation, stewardship, and retention.</li><li>Create and execute outreach strategies focused on growing larger-dollar gifts and monthly giving.</li></ul>Revenue Growth<ul><li>Drive individual giving strategies to exceed annual revenue goals.</li><li>Identify, cultivate, and solicit prospective donors to expand the donor base.</li><li>Monitor progress toward fundraising goals and adjust strategies as needed.</li></ul>Stewardship &amp; Retention<ul><li>Design and execute stewardship activities to recognize and retain current donors.</li><li>Ensure timely and personalized communication, acknowledgment, and impact reporting.</li></ul>Collaboration &amp; Integration<ul><li>Partner with Marketing/Communications to craft compelling donor-facing messaging and campaigns.</li><li>Collaborate with staff and volunteers to maximize donor engagement opportunities.</li></ul>Data &amp; Reporting<ul><li>Track donor interactions, engagement, and giving trends in CRM systems.</li><li>Prepare reports on donor pipeline, engagement activities, and revenue outcomes.</li></ul>Community Presence<ul><li>Represent United Way at community events and networking opportunities to enhance visibility and donor connections.</li></ul>Event Management<ul><li>Oversee the planning, management, and execution of our Givers Gala and other events ensuring a strong vision, wow factor, and a smooth operation. This includes:<ul><li>Strategic event leadership</li><li>Sponsorship &amp; revenue generation</li><li>Vendor &amp; logistics management</li><li>Program &amp; guest experience</li><li>Marketing &amp; communications</li><li>Committee &amp; volunteer engagement</li><li>Budget &amp; reporting</li><li>Community &amp; donor stewardship</li></ul></li></ul>Requirements<ul><li>Bachelor's degree in business, communications, or related field in managing and elevating donor engagement and annual giving strategies&nbsp;</li><li>Current non-profit fundraising experience</li><li>To succeed in this position, you should have significant experience working in a fast-paced marketing environment, managing multiple deadlines.</li><li>Work background in St Johns County and/or with other United Ways a plus</li></ul>Attributes:<ul><li>Innovation and Creativity. Remain open to new ways of doing business. Recognizes and capitalizes on emerging opportunities. Flexible, adaptable, and open to change. Committed to continuous learning.</li><li>Action Oriented/Results Driven. Demonstrate strong drive to achieve meaningful results and able to follow through on commitments. Anticipate and resolve problems effectively. Work on concurrent assignments.</li><li>Effective Communication. Prepare clear, complete, and concise reports. Work effectively with donors and staff. Must maintain confidential information. Excellent interpersonal and relationship- building and written and verbal communication skills.</li><li>Strategic Relationship Management. Work to understand, relate to, and engage constituents to improve their experience with UW-SJPCs brand and generate more significant relationships with them. Develop and grow relationships to drive positive impact for the community on issues we have identified as important. Continually builds and expands the network of donors.</li><li>Customer Oriented. Listens to the needs of our community, and the passion of the donor with an eye towards connecting them with our work. Identifies, engages with, adapts to, and influences various types of individuals and organizations.</li><li>Cultural Competency. Able to understand, communicate, and interact effectively with people across cultures.</li></ul>PHYSICAL DEMANDS &amp; WORK ENVIRONMENTThe physical demands described here are representative of those that must be met by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.The candidate should be able to show the ability to work in a fast-paced, sometimes stressful environment with a high adaptability to change. Ability to attend some United Way events during evenings and weekends. Communicate with staff, volunteers, donors, agencies, companies and other customers by telephone, email, and in face-to-face, one-to-one or group settings. Use telephone, laptop, computer, monitor, mouse, keyboard, printer/copier, calculator and standard office equipment. Sit at a desk for extended periods of time. Lift and move objects up to 10 pounds such as large binders, boxes, books and small office equipment. Have sufficient finger/hand coordination and dexterity to operate and adjust office equipment such as telephone, computer, printer/copier and calculator.

Director of Donor Engagement

Purpose of Position:&nbsp;Through active listening, effectively identify and connect people in need to available community resources while demonstrating respect and compassion. I&amp;R Specialists may be called upon to de-escalate stressful situations, be involved in follow up communications, complete intake assessment for specialized programs or services, perform outbound calls, basic database maintenance and community outreach.&nbsp;Key Responsibilities and Essential Functions:&nbsp;<ul><li>Provide exceptional customer service as the first point of contact with the United Way of Northeast Florida 211 by linking community members with appropriate services and providing immediate crisis intervention as necessary.</li></ul><ul><li>100% compliance with UW 211 policies and procedures</li><li>Knowledge or willingness to learn &amp; compliance with Inform USA (formerly AIRS)</li><li>Establish clear and effective communication using good contact techniques and active listening in a non-judgmental way</li><li>Accurately assess caller’s needs and engage in collaborative problem solving to prioritize and develop an action plan without offering advice or opinions</li><li>Provide thorough, appropriate, and helpful referrals, information, and/or intervention services to address the caller’s need(s)</li><li>Help caller address any perceived barriers or challenges to getting assistance</li><li>Offer honest information regarding services or programs that may not exist in our community. Discuss alternatives, if possible</li><li>Use direct intervention and advocacy when needed as agreed to by the caller</li><li>Conduct complete and accurate interviews and capture all required data into contact center software(s)</li><li>Respect and maintain client confidentiality; follow all agency and program guidelines regarding confidentiality</li><li>If a client is in a crisis, life-threatening or suicidal situation, assist the client to move from an emotional state to a cognitive state</li><li>Demonstrate a willingness and ability to work with difficult callers or calls using accepted techniques and principles</li><li>Develop and practice individual self-care plans</li><li>Follow up on referral cases or other inquires as needed</li><li>Demonstrate a desire to improve with active and open participation in quality assurance program</li><li>Complete required initial and ongoing training as needed</li><li>Demonstrate a commitment to United Way’s vision, mission, values, and Code of Ethics in all interactions with coworkers and constituents</li><li>Expected to maintain an average score of 70% or greater on all individual performance metrics</li><li>Perform other such duties as may be assigned by the supervisory team</li><li>These job responsibilities are to be the main emphasis of this position.  As with every job at United Way, it is not possible to define jobs precisely.  Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment. &nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Applicant should possess a motivation to help people, a non-judgmental attitude, excellent interpersonal skills, and an ability to empathize&nbsp;&nbsp;</li><li>Enter&nbsp;a minimum of 2 years of experience in related field&nbsp;</li><li>High School diploma/GED required. Associate’s degree in a health and human services related field preferred OR minimum one-year experience in health and human service related field&nbsp;</li><li>Inbound call experience or prior I&amp;R experience strongly preferred</li><li>Proficiency in oral and written communication skills</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Comfortable handling calls from a wide-range of people in crisis situations&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment</li><li>Adapt readily to changes</li><li>Ability to use good judgment and assessment techniques</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;</li><li>Overtime and holidays as assigned</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations&nbsp;may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear.&nbsp;Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

2 Full time Jobs in Jacksonville, FL, USA