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General Description: The Housing Manager is responsible for overseeing compliance with housing rules and policies, overseeing Veteran’s needs are properly addressed, documenting all activities and interactions in a residential housing setting. Primary Job Responsibilities &amp; Duties: <ol><li>Client Relations:<ol><li>Conducting Daily Check-ins with clients. </li><li>Responding to client inquiries, concerns, and complaints in a timely and professional manner.</li><li>Resolving disputes between clients when necessary. </li></ol></li></ol><ol><li>Communication<ol><li>Responding promptly to maintenance requests and emergencies.</li><li>Responding to all communications promptly and based on the level of urgency.</li><li>Communicating at shift change happenings that occurred during the shift and any other interactions to the case manager, other Housing Manager, Director and/or other staff.</li><li>Immediately communicating with the Case Manager regarding unusual circumstances, incidents, inebriated clients, clients who break curfew, or any emergency and documenting the information in the affected client(s) chart. </li><li>Contacting emergency services e.g. 911, law enforcement, Mobile Response, BSO’s Co-Responder Program, poison control, etc., as appropriate.</li><li>Fostering a positive work and living environment and promoting teamwork and collaboration.</li></ol></li></ol><ol><li>Compliance and Regulation:<ol><li>Implementing and enforcing housing policies and procedures and Federal and State Regulations pertaining to the housing program; ensuring programmatic compliance.</li><li>Drug and/or Alcohol testing clients as appropriate.</li><li>Understand and ensure that accreditation standards are being upheld and create solutions when discrepancies are identified.</li></ol></li></ol><ol><li>Reporting and Documentation:<ol><li>Documenting all activities in the respective client’s chart, including daily check-ins, breaking of curfew, drug and/or alcohol testing and outcomes.</li><li>Developing incident reports immediately following the incident and when the client has been determined to be safe.</li><li>Assessing clients to determine if they need to be drug and/or alcohol tested and following through with the testing, as appropriate.</li><li>Ensure clients sign in and out at the office each time they arrive to or leave from the premises, respectively. </li></ol></li></ol><ol><li>Other Job Duties: </li></ol><ol><li>Ensure clients maintain facility common areas clean and their assigned unit.  </li><li>Other duties as assigned to support the needs of the facility and the organization.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: N/AEducation &amp; Experience: <ol><li>Associates degree in social work, psychology or related field preferred with two years of experience or High School Diploma with four years of related experience.</li><li>Strong communication, documentation, and interpersonal skills.</li><li>Excellent organizational and problem-solving abilities.</li><li>Strong organizational and people skills required.</li><li>Ability to work independently and manage multiple tasks simultaneously.</li><li>Must be self-motivated, compassionate and have a positive attitude </li><li>Proficiency in Microsoft Office Suite and managing different software platforms.</li><li>MUST be able to work evenings and weekends.</li></ol>Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.

United Way of Broward County

GPD SITH Housing Manager

General Description: Provides dedicated case management services to Veterans experiencing homelessness in a service intensive transitional residential housing program, focusing on an individualized service plan that yields long term housing stability outcomes. Case managers are expected to employ a strengths-based approach, which empowers and promotes the strengths and capabilities of Veterans. Primary Job Responsibilities &amp; Duties: <ol><li>Completes intake, assessment, service plans in coordination with client and within documentation standards set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED.</li><li>Holistically addresses the case management needs of the individual client.</li><li>Provides field-based, strength-based case management and service coordination that includes housing stabilization, money management, community integration, employment linkages, benefits establishment, linkage to community providers for services needed to assist clients in reaching the housing stability plan goals. </li><li>Develops or updates service plans with clients to address their changing needs and to facilitate referral to appropriate treatment or service providers or facilities. </li><li>Provides ongoing case management support to assess progress and ensure case plan outcomes are met or changed, as needed.</li><li>Utilize evidence-based practices in service delivery such as Motivational Interviewing, Harm Reduction, Critical Time Intervention and Housing First Practices.</li><li>Maintains documentation and data entry standards as set forth by the program contract, Federal Regulations and Guidelines, and United Way of Broward County/MISSION UNITED, including HIPAA policies and procedures.</li></ol>Other Job Duties: <ul><li>Conducts assessments of the individual’s needs, financial stability, work experience, medical and behavioral health history, and more. </li><li>Develops actionable client directed individualized case plans, including identified strengths, needs, risks, assets, etc. to develop short- and long-term goals and objectives related to housing stability and financial prosperity. </li><li>Identifies needed resources and services.</li><li>Ensures programmatic compliance.</li><li>Performs drug testing on site and is able to identify Veterans in need of treatment services, as appropriate.</li><li>Conducts daily check-ins of client’s living environment, needs, barriers, activities, etc.</li><li>Creates an environment where people can feel welcomed, comfortable, understood, and esteemed.</li><li>Documents all client encounters, utilizing the Homeless Management Information System (HMIS) and other client information systems, within 24 hours of meeting with the client. </li><li>Other Duties, as assigned.</li><li>Manages a caseload of 25-30 individuals at all times.</li><li>Advocates on behalf of clients for services, basic needs, and other related issues. </li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications.</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of community resources and procedures for referring clients to appropriate resources.</li><li>Facilitates case consultation for client situations.</li><li>Establishes case plan goals and will review with clients at 30 day intervals. </li><li>Monitors client progress to ensure that clients are working towards a resolution of identified challenges to meet their housing stability goals. </li><li>When appropriate, ensures successful case closure, documentation, and transition. </li><li>Provides crisis prevention, intervention, and supportive counseling, as needed. </li><li>Performs other duties and assumes other responsibilities as assigned by supervisor. </li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts. </li></ul>Supervises: N/A – This position does not have any supervisory responsibilities. Education &amp; Experience:  <ul><li>Bachelor’s degree with major course work in social work, mental health, or other closely related field.  At least two (2) years of experience in general interviewing practices and/or techniques, counseling, social case/service work (including crisis prevention and intervention),community resource referral, or closely related work with preferred experience working with Veterans and/or persons with mental health conditions.  </li><li>Prior case management experience with knowledge of Veterans Administration related programming highly preferred. </li><li>Knowledge of evidence-based practices, outcome measurement, and quality management.  </li><li>Experience working with low income, homeless population, Veterans, military families, and/or service members strongly preferred. </li><li>Ability to communicate effectively with a diverse audience.  </li><li>Experience with Microsoft Office Suite to include MS Word, Excel, and PowerPoint. </li><li>Strong desire to help others in need. Must be self-motivated, compassionate, have a positive attitude and determined to advocate for the rights and needs and vulnerable people in our community.  </li></ul>Core Competency Requirements: <ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance United Way of Broward County’s mission.  </li><li>Drives for results – Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.  </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of United Way of Broward County.  </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.  </li><li>Seizes learning –Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.  </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines and seeks help when needed in managing priorities.  </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting. </li></ul>Environment &amp; Physical Demands:   <ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.   </li><li>The employee will also work in a public service delivery environment that is open for business 24 hours per day, 365 days per year. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.  </li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.    </li></ul>

Case Manager-  GPD-SITH Pompano Beach

General Description: Contribute to the development and execution of United Way’s work in the Financial Prosperity area including the provision of financial education, one-on-one financial coaching, career counseling, financial resource navigation, and economic advocacy for all program participants.Primary Job Responsibilities &amp; Duties: <ol><li>Provide one-on-one financial coaching services to participants including assessing financial situations and helping clients develop realistic spending, savings, budgets, and debt management plans, improving or building credit, developing emergency savings funds, and building assets (retirement, education, housing, etc.).</li><li>Lead participants through the process of creating a Financial Success plan to help ensure that all the resources, services and activities participants need to succeed will be part of their experience.</li><li>Assists with the planning and implementation of all meetings and trainings aimed to improve the financial and economic literacy of students and families. </li><li>Conducts career assessment, advocacy, counseling, job training and interagency collaboration to ensure effective and efficient delivery of services to program participants.</li><li>Maintains accurate and complete records and documentation for program participants related to services and activities.</li></ol>Other Job Duties:<ul><li>Provides follow-up services for program participants.</li><li>Assist with the administration and distribution of financial assistance dollars to participants. </li><li>Assists the Director of Financial Prosperity and Emergency Management with the execution of disaster response and recovery activities during times of crisis. </li><li>Organizes and facilitates various training and special events. </li><li>Provides referral services and coordination for eligible participants.</li><li>Provides orientation and career counseling to eligible participants in employment programs.</li><li>Assists participants in assessing their job skills for employment; instructs participants in application procedures, interviewing preparation.</li><li>Provides job search/career information workshops and presentations for participants.</li><li>Operates a variety of equipment including personal computers, copy/fax machines, and related equipment.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises: This position has no supervisory responsibilitiesEducation &amp; Experience: <ul><li>Bachelor degree required  </li><li>One to three years’ experience of related experience in financial coaching/career counseling and/or training </li><li>Knowledge of word processing equipment and computers with proficiency required in MS Word, MS Excel, MS Power Point, and other related computer programs as needed. </li><li>Must possess excellent presentation skills.</li><li>Prior experience in emergency management a plus.</li><li>Strong organizational and interpersonal skills required.</li><li>Strong customer service skills required. </li></ul>      Core Competency Requirements:<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission. </li><li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner. </li><li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC. </li><li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values. </li><li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission. </li><li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities. </li><li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).  Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.  Demands also involve protracted concentration.

Success Coach, Financial Prosperity 

The United Way of St. Clair County is a nonprofit with a mission to improve lives by mobilizing the caring power of community to advance the common good. Part of the United Way Worldwide system, one of the world's most recognized charitable brands, we envision a community in which all individuals achieve their full potential.  Locally operates with a small, but committed and energetic staff to raise funds, enhance collaborative efforts and coordinate projects that will benefit the provisions of human services throughout St. Clair County. All positions are multi-function in nature and are interdependent in order to assure efficiency and cost effectiveness to donors.  Each employee has two levels of functions their primary responsibilities and support responsibilities in each of the remaining core business areas. The United Way is operated under the most stringent financial scrutiny and all staff members must be ever conscious of accountability and professional conduct.  All employees must be active contributing team players.Position reports to:                                   Executive DirectorPosition title:                                               Finance DirectorPosition definition:                                    Full time/Exempt.Primary Responsibility:              Maintain financial records, reports and accountsPurpose: To provide accurate, accountable, ethical management of organizational finance transactions and records/reports.  To review, recommend and implement changes in processes and systems to maintain the highest levels of efficiencies and cost effectiveness within the organization.Minimum Requirements: Accounting/Bookkeeping Degree or equivalent experience, computer competence in Windows based programs.

United Way of St. Clair County

Finance Director

Purpose of Position
Under the direction of the Client Services Supervisor, the Housing Specialist is a client-focused position serving English- and/or Spanish-speaking individuals in Orange County, and is primarily responsible for providing information, resources, and crises assistance to clients contacting 211OC through the helpline, email, texting, outreach events, or any other means identified by 211OC management. We are a high volume call center and the front line to providing assistance to those in need. We are looking for articulate, caring, good communicators, who are able to maintain a calm and professional demeanor, think on their feet, yet able to handle the call volume we receive from routine questions to more complex issues. We put our callers’ needs first, as we are here to serve our community.
Key Duties and Responsibilities 
<ul><li>Provide social service navigation to clients contacting our contact center at 211OC through the helpline, email, texting methods, outreach events.</li>
<li>Assess clients’ need and readiness for services and their current barriers to stable housing</li>
<li>Identify and confirm clients’ existing service connections at time of intake, including but not limited to the services clients report having contacted and the services—including assessments (i.e. Housing Assessment)—clients appear to have accessed according to HMIS</li>
<li>Help clients establish concrete, attainable housing stability goals and develop action plans for achieving those goals; track clients’ progress toward achieving their housing stability goals, adjusting action plans as needed to overcome barriers</li>
<li>Connect clients to community resources tailored to their unique housing needs, strengths, and obstacles; connections may include—but are not limited to—referrals, “warm” hand-offs between clients and partner organizations, and direct enrollment in services, when applicable</li>
<li>Continuously assess clients’ interest in following and capacity to follow their action plans; refer clients with low interest to lower-level services; connect clients with low capacity to higher-level services</li>
<li>Follow clients throughout their action plans until one of the following conditions is met: 1) stable permanent housing is achieved, 2) lower interest level results in a referral to lower-level services, or 3) service limitations or unavailability have resulted in an impassable barrier to stable permanent housing; consult with organizational leadership before terminating a client case due to impassable barrier</li>
<li>Maintain accurate records on all clients, meeting the deadline and thoroughness standards established by your department in HMIS and 211OC’s Information &amp; Referral Database.</li>
<li>Directly provide clients—or connect them to—appropriate and relevant information, education, and training on diversion, prevention, and housing services, renters’ and landlords’ rights and responsibilities, and other topics that would assist them in remaining or becoming housed</li>
<li>For clients identified as needing wraparound support from multiple community organizations, plan, coordinate, and manage the provision of wraparound services department</li>
<li>Serve as liaison between partner organizations’ outreach workers and their clients when the clients contact the helpline requesting updates</li>
<li>Advocate for clients with housing providers when clients run into barriers</li>
<li>Meet or exceed all efficiency, deadline, accuracy, and compliance standards established by HUD and/or your</li>
</ul><ul><li>Learn and develop expert working knowledge of our resource database and its management software.</li>
<li>Active listening, with ability to assess clients’ stated and unstated needs during interactions.</li>
<li>Educate clients on available services/resources and ensure client eligibility and support.</li>
<li>Empower clients to choose the services they feel are most appropriate for their situations by discussing the options and needs assessed.</li>
<li>Deescalate clients if upset and intervene during crises and/or situations of abuse.</li>
<li>Troubleshoot services and their availability utilizing expert knowledge and navigation of the 211OC resource database and through teamwork with other I&amp;R Specialists in the Dept.</li>
<li>Be an advocate and assist clients in problem-solving when no services are available which can meet their needs.</li>
<li>Perform thorough intakes on clients and accurately report data.</li>
<li>Follow-up with clients and close the loop to ensure they received needed services. Track this information on service provision in Orange County.</li>
<li>Other duties as assigned.</li>
</ul>Core Competencies
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with or without direct supervision; interact professionally with other employees, customers, and suppliers; work effectively as a team contributor on all assignments; and work independently while understanding the necessity for communicating and coordinating work efforts with other employees and organizations.
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments.
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains clarification; responds well to questions; participates in meetings.
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information.
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests.
Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration, regardless of status or position; accepts responsibility for own actions; follows through on commitments.
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak effectively before groups of customers or employees of organization.
Job Requirements /Technical Knowledge
<ul><li>High School Diploma or BA/BS Degree in the Human Service Field</li>
<li>Prior experience providing information and referral services or related experience in the human service field is desirable</li>
<li>Must be Bilingual (English and Spanish– verbal and written)</li>
<li>One year of experience working directly with individuals and families in crisis from the community</li>
</ul>Compensation
<ul><li>$21.00 per Hour. Competitive benefits.</li>
</ul>Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.
Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>
Orange County United Way
18012 Mitchell South, Irvine, CA 92614
<a href="http://www.unitedwayoc.org/" target="_blank">www.unitedwayoc.org</a>

Orange County United Way

Housing Intake Specialist

Purpose of Position: Under the direction of the Senior Program Manager, the Operations Specialist will manage, assess, and report on all operational components of OC Free Tax Prep program, which provides free tax preparation for low to moderate income households, individuals 60+, those with limited English proficiency, and persons with disabilities.Key Duties and Responsibilities  •    Support the Senior Program Manager in ensuring adherence to grant requirements set by various funding sources, including but not limited to California Earned Income Tax Credit (CalEITC), Internal Revenue Services (IRS,) and the American Associate of Retired Persons (AARP) Foundation  •    Work collaboratively with Program Specialist to fulfill required grant deliverables •    Track program data, including program details, objectives and results, and descriptive narratives on programmatic impact •    Coordinate with our IRS SPEC agent to receive regular Production; review for data tracking and analysis •    Complete all necessary reports for funders and internal monitoring  •    Assist with the development of the OC Free Tax Prep program budget and monitor all revenue and expense •    Administer OC Free Tax Prep partner grants and awards  •    Work with OC United Way internal departments to develop marketing, outreach, and communications collateral for the program; including by not limited to a monthly newsletter for continued volunteer and stakeholder engagement  •    Work with Program Specialist to order and distribute marketing collateral to ensure it matches grant requirements •    Support the Senior Program Manager in oversight of contractors and vendors related to operations and marketing •    Manage site coordinator contracts, including processing timesheets and expense reporting •    Assist with grant submissions and renewals •    Other duties as assigned Job Requirements/Technical Knowledge •    Knowledge of issues affecting low to moderate-income households and communities in Orange County •    Knowledge of tax preparation and/or finances strongly preferred  •    Ability to analyze statistical data from numerous sources for reporting purposes •    Ability to pass a Tax Law Certification exam upon hire (training provided) •    Ability to work independently and autonomously •    High level of attention to detail •    Interpersonal and communication skills •    Computer (Word, Excel, PowerPoint) and social media savvy •    Available to work evenings and weekends if required (typically in winter and spring)Physical Demands Physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position. The employee is required to actively listen and communicate clearly. The employee is required to stand and publicly speak. The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far. Reliable transportation and a clean driving record are required as the employee may need to travel throughout Orange County to meet with participants and for other work engagements. Ability to operate a computer keyboard and mouse, and lift files and reports is required. Employee must be able to lift and carry 25 pounds.Compensation  Commensurate with experience, education, and market, $66,560-$70,000/year. Competitive benefitsSend Resumes To:  <a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a>   Orange County United Way  18012 Mitchell South, Irvine, CA 92614  <a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a>

Operations Specialist, OC Free Tax Prep

The 211 Care Coordinator assists residents in connecting to social service support by assessing needs and making referrals within a network of partnering organizations. The Care Coordinator will provide a broad-based human services needs assessment; make referrals within the referral platform; collect and record appropriate data on referrals; and follow up to ensure referrals are utilized and complete. The Care Coordination function is flexible and responsive to changing community needs. As such, the Coordinator’s focus may change to meet new external and United Way opportunities, initiatives, and programs to support community members.Key Areas of Responsibility: <ul><li>Assist community members by assessing needs in a compassionate method and providing referrals for immediate and intermediate needs through a network of key community partners. Referrals will be made primarily through a technology platform. The Care Coordinator is responsible for tracking when partners accept or decline referrals, when agencies contact residents, and when services are provided. The Care Coordinator will be a diligent advocate, connecting County residents with organizations to meet their needs.</li></ul><ul><li>Collect and record data on types of referrals made, demographics of residents receiving care coordination, and agency responses to referrals for use in daily and weekly statistical and activity reports. Participate with the Director of Community Connections and members of the United Way staff to assess and improve Care Coordination program operations.</li></ul>Minimum Qualifications:<ul><li>A bachelor’s degree in human service or related field desired.</li><li>One year of work experience in human service field and previous experience in social service interviewing is desirable.</li><li>Listening and communication skills and writing skills.</li><li>Knowledge of community resources is preferred.</li><li>Must be able to work closely with others and foster a workable, effective and productive relationship with other staff, administration, volunteers, agencies and community members.</li><li>Collaborative Call center office environment.</li><li>Remote weekend work.</li></ul>Salary starting at $21.50 per hour plus competitive benefits package. Applicants should apply by Monday, May 20, 2024, via the link below:<a href="https://jobapply.page.link/gygLX" target="_blank">https://jobapply.page.link/gygLX</a>UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion

United Way of Greater Cincinnati

Care Coordinator

SummaryAs a full-time accounting clerk for United Way of the Plains, you will have an opportunity to be part of a mission-focused results-driven team that will record financial transactions related to the various business activities of the organization through our accounts payable and accounts receivable processes. The successful candidate for this position has a high commitment to accuracy, trust, and dependability. This position works closely with all members of the finance team, and also engages with all staff throughout the organization. Additionally, the successful candidate will show the ability to be a part of a team whose core values align with our culture in the areas of: Community, Collaboration, Leadership, People, Diversity, Advocacy and Stewardship. These values shape our internal behaviors and communicate to our various stakeholders who we are and what we stand for.   Key Responsibilities/Essential Functions:The major responsibilities of this position include, but are not limited to:<ul><li>Data coding and input of vendor invoices, and generating checks for signature</li><li>Prepare and transmit deposits electronically for checks received in the mail</li><li>Data coding and input of accounts receivable collections</li><li>Data input of pledges and other miscellaneous receivables</li><li>Maintain departmental files relating to accounts payables and receivables</li></ul>Minimum requirements and qualifications: <ul><li>High school diploma or GED.  Post high school courses in accounting preferred.</li><li>At least two years of experience in a similar position (not-for-profit experience preferred)</li><li>Ability to thrive in a fast paced, deadline driven environment</li><li>Capacity to be self-directed while working as a member of a larger team</li><li>Demonstrated ability to maintain confidentiality, possess a high level of accuracy in work product, and commitment to defined deadlines</li><li>Demonstrated proficiency in Microsoft Excel, along with experience in database programs</li></ul>Physical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>The employee is required to actively listen and communicate clearly. </li><li>Ability to lift and carry 25 pounds. </li><li>Vision abilities required by this job include close and far. </li><li>Ability to operate a computer keyboard, and lift files and reports. </li></ul>Non-Negotiable Hiring Criteria: <ul><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Servant leader who can positively influence others not under their control. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals: <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to:  <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Accounting Clerk” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org" target="_blank">https://unitedwayplains.org</a>United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

Accounting Clerk

Summary:The Volunteer Income Tax Assistance (VITA) Program is a key part in the work done by United Way of the Plains Financial Stability focus area, which assists residents in becoming financially independent by focusing on education and services that build financial stability. The VITA Program Manager is responsible for the coordination and execution of the VITA program which provides free tax services for households that meet eligibility requirements.<a href="#_msocom_1">[DM1]</a> <a href="#_msocom_2">[MP2]</a> Key Responsibilities:Under the direction of the Vice President of Community Impact, the VITA Program Manager will assist in developing, implementing, and reporting on vital components of the VITA program. Candidate must have strong professional, interpersonal, project management and communication skills. Focus of responsibilities will include (and are not limited to): <ul><li>Project management of marketing and communication activities and collateral </li><li>Assist in volunteer recruitment, training, and retention<a href="#_msocom_3">[DM3]</a> <a href="#_msocom_4">[MP4]</a> </li><li>Planning and implementation of special events, such as Mega Tax Days </li><li>Coordination and implementation of outreach and education activities </li><li>Execute in-person outreach in assigned counties, engaging prospective partners, and building awareness of Financial Stability goals and services </li><li>Complete VITA training and certification in accordance with IRS and United Way of the Plains requirements </li><li>Grant writing, grant reporting</li></ul>Minimum requirements and qualifications: The requirements listed below are representative of the knowledge, skill, and/or ability required. The ideal candidate will have the following education and skill requirements: • Strong interpersonal, written, and verbal communication skills • Great attention to detail • Strong problem-solving skills • Computer (Word, Excel, PowerPoint) • Demonstrated ability to work effectively with and gain the respect and support of varied and changing    constituencies including staff, community representatives, and volunteers• Ability to represent United Way with public/private partners across all levels of organizations • Ability to work independently, with proven time management skills•Self-motivated professional and team player who is inclusive, flexible, creative, curious, and energetic • Decisive and resourceful individual with the willingness to accept responsibility and take charge of results; able to pivot and problem solve • Must be available to work flexible hours during the tax season, including evenings and SaturdaysPhysical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>The employee is required to actively listen and communicate clearly. </li><li>The employee is required to speak publicly. </li><li>The employee is required to walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. </li><li>Ability to lift and carry 25 pounds. </li><li>Vision abilities required by this job include close and far. </li><li>Ability to operate a computer keyboard, and lift files and reports. </li><li>Must have a valid driver's license and means of transportation.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings. </li><li>Excellent writing skills. </li><li>Proficient in Microsoft Office applications (Excel and PowerPoint). </li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Can work independently and responsibly while managing numerous projects simultaneously. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to: <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “VITA Program Manager” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a> United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

VITA Program Manager

Summary:The United Way of the Plains 211 Resource Navigation Center serves as a critical tool for Kansas residents in 98 counties across the state, seeking resources in their time of need.  The 211 Call Specialist is United Way’s front-line representative to the public, handling requests that can range from providing immediate simple information to cases of complex social problems, requiring research, advocacy, and crisis intervention. Our Call Specialists have both individual and shared responsibility and accountability for delivering quality, professional help to our neighbors in need.This full-time position is made for a person with a passion for helping people find the best resources in their community in their time of crisis and uncertainty. At the core level, the successful candidate serves as an advocate and resource to individuals needing help, through referrals to agencies, programs and/or community groups.Key Responsibilities:<ul><li>Answers United Way 211 calls, texts, and online chats on an assigned schedule.</li><li>Assess a caller’s needs and makes accurate referrals to appropriate community agencies, programs and services.</li><li>Research requests for information through multiple avenues.</li><li>Serves as an advocate for individuals experiencing difficulties or lacking in abilities needed to make effective contacts with agencies, programs or groups.</li><li>Documents narrative and statistical records accurately on all caller contacts.</li><li>Works toward achieving departmental goals: i.e. abandonment rate, response time, follow-up, etc.</li><li>Stays informed on broad social issues, programs, and changes in services.</li></ul>Qualifications: <ul><li>Demonstrated ability to listen and communicate effectively with people, with attributes of empathy, compassion, respect and a true desire to help others in need. </li><li>Excellent verbal and written communication skills with the technical ability to use a computer to complete job functions. </li><li>College credit hours in social work or a related field and/or experience working in a human service position are preferred.</li></ul>Physical Demands:These physical demands are representative of the requirements necessary for an employee to successfully perform the essential functions of this position:<ul><li>Ability to actively listen and communicate clearly. </li><li>Ability to operate a computer, keyboard, and phone.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Effective and skilled communicator in both one-on-one interactions and group settings. </li><li>Excellent writing skills. </li><li>Proficient in Microsoft Office applications (Excel and PowerPoint). </li><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups. </li><li>Must be flexible and multitask oriented; can adapt to changing priorities. </li><li>Can work independently and responsibly while managing numerous projects simultaneously. </li><li>Dependable and reliable to meet deadlines; remains calm under pressure. </li><li>Lead by personal example; your word is your bond. </li><li>Possess excellent judgment and creative problem-solving skills. </li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals <ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations. </li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal. </li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. </li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. </li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network. </li></ul>How to Apply: Submit your cover letter and resume via email to: <a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “211 Call Specialist” in the subject line.Application Deadline: For priority consideration, apply by May 17, 2024; position will remain open until filled. More information about the United Way of the Plains can be found at <a href="https://unitedwayplains.org/" target="_blank">https://unitedwayplains.org/</a> United Way of the Plains is committed to providing Equal Opportunity in Employment, to all applicants and employees regardless of, race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information or any other characteristic protected by law.

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