field_remote_option

field_job_employment_type

job_industry

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA) &nbsp;This position will lead the design, development, and ongoing management of foundational and innovative digital-owned experiences for United Way Worldwide to transform our business and drive donor and supporter engagement,&nbsp;acquisition, and retention. The role oversees UnitedWay.org as a centralized, primary, and powerful asset to inform, educate, and connect people to the work of United Way. This individual makes strategic recommendations and leads content management for other public-facing websites, and supports e-mail marketing approaches, and technology platforms that connect to United Way’s owned channels. The role leads projects that will provide best-in-class user experiences, overseeing the full life cycle of assigned assets.This role is both ‘leader and doer,’ requiring a balance of cross-functional coordination, communication, and hands-on execution skills. This individual will leverage his/her expertise to support our multi-channel mix across digital marketing touchpoints. &nbsp;&nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Prioritize the user at every decision point, with a knack for understanding user behavior, analyzing data, and establishing strategies to maximize overall impact.&nbsp;</li><li>Develop, design and execute user experiences (including landing pages) and content recommendations to expand audience understanding and level of engagement with United Way. Oversees updating and formatting of web content.</li><li>Architect, communicate, and build alignment on key digital journeys and experiences that drive new and deepen current donor and supporter relationships.</li><li>Provide direction to, and coordinate with internal content creation teams, to ensure assets (visuals, video, featured stories, headers, copy) all follow digital best practices and deliver against objectives.</li><li>Develop and oversee an editorial calendar for UW.org that aligns with annual communications, priority programs, and social media activation plans.</li><li>Collaborate with internal and external stakeholders to create web experiences that grow traffic and engagement by adopting UX, information architecture, social media integration, and search engine optimization (SEO) best practices.</li><li>Create new proposals through a digital lens based on historical information, current trends &amp; experiences to help evolve and grow our digital footprint.&nbsp;</li><li>Collaborate with analytics and donor insight team members to leverage and enhance existing data and analytics, and develop additional research and data sources as necessary, to inform strategy and ongoing optimization.</li><li>Coordinate with IT team members and external hosting partner to monitor website performance, and&nbsp;identify, prevent, and resolve issues. Establish ways of working to ensure optimal digital experience oversight.</li><li>Ensure adherence to United Way Worldwide brand standards and organizational objectives are prioritized in all efforts.</li><li>Coordinate with team members to track and analyze website traffic trends and use findings to make data-driven decisions about editorial content.</li><li>Provide direct support for online fundraising, donor management, and integrated marketing efforts.</li><li>Develop and deliver internal communications and presentations to cross-functional teams and leadership to socialize strategies, results, and programs.</li><li>Lead A/B testing approach and tracking on UW.org and other digital assets.</li><li>Ensure digital marketing excellence, including the highest possible brand and consumer experience.</li><li>Other duties as assigned.</li></ul>JOB REQUIREMENTSMinimum Requirements:&nbsp;<ul><li>Bachelor’s degree in a&nbsp;related field such as marketing, user experience design, communications or related field; or commensurate experience.<ul><li>Minimum five years of experience in a similar or related role.</li><li>Experience working across different functions related to digital marketing including website development, digital media marketing, SEM, SEO, social media, mobile development, analytics, CRM, and user experience.</li><li>Must be comfortable working within a Drupal CMS environment and coordinating efforts with internal developers (IT) and external partners.</li><li>Working knowledge of Google Analytics/GA4, Google Tag Manager, UTM creation/tracking, retargeting/remarketing strategies and web APIs.</li><li>Strong and effective project management skills and ability to lead and direct internal and outside resources.&nbsp;</li><li>Ability to manage multiple projects with different and converging timelines.</li><li>Excellent communication skills. Effective storyteller in evangelizing strategies and new directions.</li><li>Strong collaboration and partnership skills. Ability to effectively influence stakeholders and gain consensus at all levels of the organization.</li><li>Solid understanding of web metrics, digital analytics, and ability to generate, analyze and interpret data.</li><li>Basic graphic design/photo editing skills.</li></ul></li></ul>Desired&nbsp;Skills/Experience​ The ideal candidate will possess a strong background in digital marketing, with direct experience managing websites, and a focus on creating compelling brand experiences.<ul><li>Connected to United Way’s mission and motivated to enhance one of the world’s best-known and most trusted brands.</li><li>The curiosity and drive to keep pace with the latest technology innovations, along with&nbsp;new and&nbsp;emerging digital trends.</li><li>The ability to recognize challenges and opportunities, drive ideas, and map the digital solution options and capabilities to&nbsp;necessary business outcomes.</li><li>Strong situational analysis, negotiation, and decision-making abilities.</li><li>Experience with digital fundraising strategies and associated technology platforms.</li><li>Deep experience with web writing, user experience design and/or graphic design.</li><li>Experience in a federated, non-profit model is a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. &nbsp;It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $93,000 to $105,000 per year. Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

United Way Worldwide

Senior Manager, Website Content and User Experience

Step into a leadership role that makes a lasting impact. United Way of North Idaho is seeking an Executive Director to guide the organization’s vision, strengthen community partnerships, and advance meaningful change for families and neighborhoods across the region.WHO WE AREUnited Way of North Idaho is nestled in the heart of the Pacific Northwest. Coeur d’Alene is a vibrant community known for its stunning natural beauty, welcoming residents, and exceptional quality of life. Coeur d’Alene continues to grow steadily, offering a blend of small-town charm and modern amenities, alongside a thriving local economy supported by tourism, healthcare, education, and small businesses. With its scenic landscapes, family-friendly environment, and active lifestyle, Coeur d’Alene is an inspiring place to live, work, and call home.Position OverviewThe Executive Director is the leader of the organization, establishing a vision for Community Impact representing five northern counties in Idaho that is achieved through the efforts of a diverse team of long-term staff, community volunteers, and a dedicated Board of Directors.&nbsp; The Executive Director is the Chief Mobilizer; s/he leverages the power of relationships and networks, and works across private, public, and corporate sectors to improve conditions in the community.&nbsp; To connect our communities’ needs and our resources, the Executive Director must be skilled in contemporary fundraising processes beyond the Annual Campaign. &nbsp;The Executive Director must be dedicated to shared and measurable goals for the common good – creating, resourcing, scaling, and leveraging strategies for broad investment and impact in programs like the ALICE Project and many programs focused on early learning and reading initiatives.The Executive Director is the steward of the brand and understands his/her role in growing and protecting the reputation of United Way. S/he is responsible for building trust in the United Way and its relevance in the community. S/he values network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONSThe major responsibilities of this position include, but are not limited to:Community Impact&nbsp;<ul><li>The Executive Director is responsible for the overall impact of United Way of North Idaho in the communities of the five counties we serve, with particular emphasis on increasing its financial capacity to drive the impact agenda.&nbsp; The Executive Director works closely with the Board to craft and adapt the strategy to achieve this increased impact, including raising the funds to support it.&nbsp; S/he will establish and build relationships with top leaders in the community, including those representing the highest levels in business, government, non-profit sectors, and high-wealth donors/organizations in and outside of the service area who share our vision.</li></ul>Resource Development&nbsp;<ul><li>The Executive Director is charged with driving key results in fundraising; to identify, cultivate, and solicit&nbsp;prospective donors and key leaders of prospective new corporate partners; to build and leverage personal and professional contacts and relationships into fundraising opportunities; and to promote a culture of fundraising in the organization, both at the staff and board level.</li></ul>Strategic Management<ul><li>The Executive Director serves as the principal resource to the Board of Directors and its key committees and gives strong direction in policy formulation and interpretation.&nbsp; S/he partners with the Board of Directors and the United Way of North Idaho’s staff to craft organizational goals and develop strategies to ensure that they are achieved.&nbsp;S/he ensures coordination and alignment of all United Way activities to the strategic direction of community impact, resource development, and staff alignment.</li></ul>Organization Management&nbsp;<ul><li>The Executive is accountable for building and leading high-performing teams, ensuring all teams are aligned and collaborating to achieve organizational results.&nbsp; S/he maintains accountability for the operational and fiscal integrity of the organization within policies set by the Board of Directors, as well as guiding organizational spending, monitoring budget compliance, and mitigating financial risks.&nbsp;&nbsp;The Executive Director assesses organizational capacity to implement strategies and identify gaps in systems and staffing. S/he directly supervises staff positions and establishes individual goals and ensures appropriate training, especially in the areas of financial development in today’s competitive market for funding.&nbsp; &nbsp;&nbsp;The Executive Director ensures that United Way of North Idaho's goals of inclusiveness and equity among staff and volunteers are met. S/he brings enthusiasm to acknowledge and celebrate the success of staff and volunteer attainment of goals.&nbsp;</li></ul>Experience/Position requirements<ul><li>Substantial (more than 5 years) leadership experience working in the non-profit sector. United Way experience is desirable but not required. Advanced interaction with volunteers and boards. Alternatively, extensive experience in the leadership and management of organizations of comparable size and mission.</li><li>Expertise on issues relevant to the organization.</li><li>Ability to command the confidence and respect of stakeholders.</li><li>A demonstrated track record of promoting inclusiveness and equitable leadership and an ability to build collaboration with the community at large.</li><li>Experience in developing partnerships, building teams and working through conflict management.</li><li>Experience in building revenue beyond the traditional paths and increasing philanthropic support, with the desire and knowledge to acquire support through new funding opportunities.</li><li>Must demonstrate a high level of intelligence and intellectual curiosity and a desire to explore new ideas and innovative approaches to solving problems.&nbsp;</li></ul>PROFESSIONAL TRAITS<ul><li>Exhibits a passion for serving people</li><li>Has outstanding interpersonal skills and displays enthusiasm about our work</li><li>Possesses a track record of embracing change and seeking creative/innovative solutions</li><li>Shows high personal integrity, honesty, character, wisdom, and good judgment</li><li>Fair and thoughtful approach to management, combined with the flexibility and courage to shift direction to experiment with new initiatives</li><li>Presents a long-term perspective</li><li>Shows a strong sense of accountability</li><li>Has practical ability to get things done</li><li>Excellent verbal and written communication skills</li><li>Demonstrates high energy level</li><li>Presents a high degree of maturity and self-confidence</li><li>Able to have a clear criminal background check&nbsp;</li></ul>EDUCATION<ul><li>Bachelor’s degree required</li><li>Equivalent Experience: Ten (10) years in a senior leadership role at the Executive Director level may be considered in lieu of a college degree</li></ul>Core Competencies Required for This Position<ul><li>Business Acumen: Possesses a high level of broad business and management skills and is effective at generating financial support for the organization.&nbsp; Can raise funds by effectively engaging and linking a variety of donors and volunteers to inform and contribute to advancing the mission.</li><li>Organizational Leadership: Demonstrates strategic leadership balanced with authenticity, respect for others, and trust building within the organization, with the Board, and stakeholders.&nbsp; Proactivity drives an organization to a higher level of performance, efficiency, process improvement, and growth through inspiring action and commitment to achieve world-class results.</li><li>Team-Builder: First ensures that the right people are in the right roles at the right times, fostering commitment, trust, and collaboration among multi-cultural leaders and stakeholders.</li><li>Mission-Focused: Catalyze others’ commitment to the mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li><li>Visionary: Confronts the complex realities of the environment and simultaneously maintains faith in a different and better future, providing purpose, direction, and motivation.</li><li>Outward Turning: Understands the dynamics of local, regional, and national environments, and works on an agenda rooted in the community’s own perception of its needs and aspirations.</li><li>Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of community presence, relationships, and strategy.</li></ul>Salary &amp; BenefitsUnited Way of North Idaho offers a competitive annual salary range of $95,000 to $105,000, determined by factors including the applicant’s knowledge, skills, experience, position, equity, and market. In addition, the comprehensive benefits package includes:<ul><li>Health insurance</li><li>Retirement plan</li><li>Paid time off</li></ul>There is also an opportunity for a performance-based bonus contingent on organizational and individual performance.Application Process &amp; Recruitment TimelineInterested candidates should submit a cover letter, resume, and statement of salary preference. Applications will be reviewed on a rolling basis until the position is filled.Projected Timeline (Flexible and Subject to Change):<ul><li>December 10-January 12: Open Application Period</li><li>December-January: Rolling Prescreening Interviews</li><li>January: First Round Panel Interviews</li><li>January-February: Second Round Panel Interviews</li><li>February: Candidate Selected/Onboarding</li></ul>Equal Opportunity EmployerUnited of North Idaho is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. We value diversity and are committed to creating an inclusive environment for all employees and community members.

United Way of North Idaho

Executive Director - United Way of North Idaho

Department: &nbsp;Community&nbsp;ImpactReports&nbsp;to:&nbsp; &nbsp;&nbsp;VP Youth OpportunitiesStatus:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;Exempt,&nbsp;Full&nbsp;Time (Grant Funded)General Description: This position is responsible for planning, coordination, contract/system&nbsp;management, daily operations and overall leadership of Youth Opportunities Programs, including the Coalition on Behavioral Health, Drug Prevention Suicide Prevention Initiatives and school program grants. This role ensures the delivery of high-quality, impactful programs that foster positive youth development, education, and community engagement. The Director will collaborate with community partners, stakeholders, and internal teams to expand opportunities for youth, ensuring that all programs are aligned with United Way Broward’s mission and values, and meet community needs.<h2>Primary&nbsp;Job&nbsp;Responsibilities&nbsp;&amp;Duties:</h2><ol><li>Provides leadership, coaching, supervision, training, and professional development for assigned staff.</li><li>Serves as a primary United Way Broward (UWB) administrator for Youth programs, Suicide Prevention Initiatives, and associated grant activities.</li><li>Oversees contract administration for Youth Opportunities Programs—including Choose Peace, ReadingPals, Project Empowerand Behavioral Health/Drug Prevention coalitions—ensuring utilization management, outcomes tracking and quality assurance.</li><li>Directs the daily implementation of the Coalition’s Suicide Prevention efforts and ensures alignment with the Prevention Strategic Plan.</li><li>Tracks program activities and performance metrics; analyzes and reports digital and social media trends; and collaborates with partners to promote, develop, and implement initiatives that advance Coalition goals.</li><li>Manages the Community Impact process, including subject-matter analysis, information synthesis, and the development of procurement processes and materials (RFPs, RFAs, notices, agendas, manuals, fact sheets, and statistical summaries).</li><li>Designs, implements, and evaluation of all Behavioral Health initiatives connected to the Zero Suicide framework and related committees.</li><li>Develops and executes the annual operational plan for the United Way’s Suicide Prevention Coalition.</li><li>Monitors community indicators to assess emerging issues, evaluate program effectiveness, and collaborate with community leaders on tools and strategies that strengthen the community’s capacity to identify, address, and fund priority needs.</li></ol><h2>Other Job&nbsp;Duties:</h2><ul><li>Coordinates activities and communications with state, county, and local commissions, networks, councils, and partner organizations connected to Coalition and Youth Opportunities programming.</li><li>Represents UWB at Behavioral Health Systems and Providers meetings, subcommittees, public events, and other community functions.</li><li>Participates in Board of Governor meetings, leads the Be Well Broward subcommittee, and other internal/external committees at the local, state, and national levels.</li><li>Builds and strengthens partnerships with schools, nonprofits, businesses, Asusveterans’ groups, primary care clinics, and other community organizations to advance the Broward Suicide Prevention Coalition and related initiatives.</li><li>Enhances alignment and cohesion across community efforts addressing trauma, suicide prevention, and behavioral health.</li><li>Monitors performance, outcomes, and compliance of all grant-funded and contracted programs, ensuring ongoing quality and fidelity.</li><li>Conducts bi-weekly supervision of direct reports to offers technical assistance, coaching and consultation.</li><li>Formulates, implements, and evaluates programs to assess outcomes, effectiveness, and efficiency, using both qualitative and quantitative data.</li><li>Oversees execution and management—including monitoring and evaluation—of all contracts within assigned Community Impact areas.</li><li>Ensures all programs meet Council on Accreditation (COA) service standards and actively participates in COA and Performance Quality Improvement (PQI) meetings.</li><li>Asist in the implementation of &nbsp;policies and procedures for Coalition activities and associated Youth serving programs.</li><li>Directs strategic management and operations within assigned areas to support continual improvement aligned with organizational vision and mission.</li><li>Participates in strategic planning for youth opportunities and community-building initiatives, assessing resource needs and developing responsive solutions.</li><li>Works with the VP of Youth Opportunities and the Chief Impact Officer to develop and coordinate an integrated marketing and communications plan.</li><li>Facilitates regular planning sessions and supports an information-sharing network among Youth Opportunity Programs.</li><li>Creates informational materials, presents to business and community leaders, and serves as an internal/external subject-matter lead, including veteran services.</li><li>Represents UWB at both public and private gatherings to promote programs, initiatives, and community partnerships.</li><li>As part of UWB’s leadership role in the community, actively participates in the organization’s crisis response plan and fulfills duties required during emergency or disaster situations.</li><li>Performs additional tasks and assumes related responsibilities as assigned by the supervisor.</li></ul>Supervises:&nbsp;Program Managers, Managers and Prevention Specialist&nbsp;<h2>Education&nbsp;&amp;&nbsp;Experience:</h2><ul><li>Master’s degree in Human Services preferred , Bachelor’s degree required.&nbsp;</li><li>Must have a &nbsp;minimum of 5 years of experience in progressively more responsible job-related positions in program administration, high-level grant&nbsp;management and Mental Health.</li><li>Experience managing community collaborations, program development and/or management, program &nbsp;&nbsp; &nbsp;evaluation,&nbsp;preferably&nbsp;in&nbsp;the Behavioral Health and Substance Abuse&nbsp;arena.</li><li>Knowledge and direct experience working with the Broward County School Board, the Department of Children and Families, and human services organizations serving at&nbsp;risk Youth.</li><li>At least&nbsp;5&nbsp;years&nbsp;of progressive supervisory&nbsp;experience&nbsp;required.</li><li>Proficiency&nbsp;required&nbsp;in&nbsp;MS&nbsp;Word,&nbsp;Excel&nbsp;and&nbsp;other&nbsp;relatedcomputer&nbsp;programs&nbsp;required,and&nbsp;research&nbsp;relatedsoftware&nbsp;preferred.</li><li>Strong&nbsp;fiscal/budgeting&nbsp;experience&nbsp;required.</li></ul><h2>Core Competency&nbsp;Requirements:</h2><ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’smission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds&nbsp;qualitative&nbsp;and&nbsp;quantitative goals in a&nbsp;thoughtful&nbsp;and&nbsp;time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership&nbsp;and&nbsp;commitment&nbsp;with the&nbsp;needs,&nbsp;priorities,&nbsp;goals&nbsp;and&nbsp;cultureof&nbsp;UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embracesengagement&nbsp;of all&nbsp;people,ideas&nbsp;and&nbsp;backgrounds&nbsp;and&nbsp;aligns with&nbsp;UnitedWay’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new&nbsp;challenges&nbsp;to&nbsp;further&nbsp;UnitedWay’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives&nbsp;and&nbsp;timelines,&nbsp;and&nbsp;seeks&nbsp;help&nbsp;when&nbsp;neededin&nbsp;juggling&nbsp;priorities.</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be&nbsp;effective&nbsp;in anyteam&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and&nbsp;air-conditioned).&nbsp;Lighting&nbsp;is&nbsp;adequate&nbsp;throughoverhead&nbsp;lighting as&nbsp;well&nbsp;as&nbsp;windowsand&nbsp;blinds.Reasonable accommodations may be made to enable individuals with disabilities to perform theessential functions. Physical demands include sitting and/or standing for extended periods of&nbsp;time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and&nbsp;computer.&nbsp;Demandsalso involve protracted&nbsp;concentration.

United Way Broward

United Way of Broward County

Director, Youth Opportunities  

POSITION SUMMARY&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)​In partnership with Communications team leadership, creates and oversees United Way Worldwide’s (UWW) enterprise-wide communications strategy and plan across core workstreams: internal communications for UWW staff, network communications for local United Ways worldwide, and event communications for select UWW events. This role ensures that communications across the organization are clear, coordinated, and aligned with UWW’s vision, transformation efforts, and strategic priorities. The director is responsible for the innovation, development, and measurement of a unified communications architecture, spanning platforms, channels, and messaging, to effectively reach key audiences including local United Ways, UWW staff, partners, board members, and volunteers. This position plays a critical leadership role in strengthening trust, clarity, engagement, and alignment across UWW’s global network. &nbsp;​ &nbsp;KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITION&nbsp;An individual must be able to perform each essential duty listed below at a satisfactory level:&nbsp;<ul><li>Responsible for synthesizing organizational goals and developing integrated communication plans to drive stakeholder understanding and adoption of UWW's vision, priorities, programs and resources across the global network. &nbsp;</li><li>Provide strategic leadership for core communications streams: internal communications (UWW staff), network communications (global United Way staff), and event communications for select UWW events.</li><li>Oversee the development and implementation of integrated communications plans to support the launch and activation of key UWW programs, events, and/or initiatives to the global network. &nbsp;</li><li>Develop and execute a holistic network communications strategy, in partnership with the Sr. Manager of Network Communications, including editorial oversight of key network channels (including various network newsletters, the United Way Online intranet platform, the UW Connect peer-to-peer collaboration platform, and others) to support local United Ways in their work.</li><li>Lead international communications, in partnership with the Global Communications Manager and the UWW International Network team, to elevate global storytelling, ensure strong representation of non-U.S. United Ways across all channels, and develop foundational tools and assets that highlight global leadership, impact, and innovation.</li><li>Collaborate closely with People and Culture, IT, and other UWW teams to develop internal communications strategic approaches, including editorial oversight, to leverage key UWW channels (including the UWW staff newsletter, United Way Online, Microsoft Teams and SharePoint) to build organizational culture and knowledge, and foster engagement.</li><li>Manage communications for select signature UWW annual and biannual network events, ensuring message alignment, clear calls to action, and strong engagement before, during, and after events.&nbsp;</li><li>Develop, manage, and measure protocols and procedures to maximize efficiencies, impact and alignment of network communications efforts.</li><li>Serve as the principal point of contact and subject matter expert for UWW’s email marketing, segmentation, and analytics platform (HubSpot). &nbsp;</li><li>Provide training, support, and counsel to UWW staff charged with communications responsibilities in their functional areas.&nbsp;</li><li>Set and measure performance metrics to ensure the network communications strategy and related plans are meeting/exceeding goals/objectives.&nbsp;</li><li>Build and nurture strong professional relationships with colleagues within the network and UWW.&nbsp;</li><li>Supervise and support the Sr. Manager of Network Communications and the Global Communications Manager, providing guidance, setting priorities, and ensuring strong alignment and collaboration across all communications streams.&nbsp;</li><li>Demonstrate proven leadership skills to instill stakeholder confidence in the role and value of strategic communications.&nbsp;</li><li>Other duties as assigned.&nbsp;</li></ul>JOB REQUIREMENTS&nbsp;A cover letter is preferred as part of the application process. Those invited to interview will be asked to submit portfolio samples.&nbsp;​Minimum requirements include:&nbsp;<ul><li>Bachelor’s degree or commensurate experience.&nbsp;</li><li>A minimum of ten years of progressive experience in a similar role.&nbsp;</li><li>Three years of experience in a supervisory role.&nbsp;</li><li>Candidates will have demonstrated experience translating overarching organizational goals into effective communications strategies.&nbsp;</li><li>Proven track record of developing broad strategic communications plans targeting multiple audiences, as well as success defining and achieving communications metrics/goals.&nbsp;</li><li>Proven experience using HubSpot or comparable email marketing tools to design campaigns, segment audiences, and analyze engagement metrics.</li><li>Must be a solutions-oriented, strategic thinker and communicator.&nbsp;</li><li>Exceptional writing and presentation skills are mandatory. Must be a strong writer/editor, and an effective communications consultant. &nbsp;</li><li>Must possess exceptional project and time management skills, along with the ability to think strategically; will be responsible for managing 10-12 communications plans on average</li><li>Ideal candidate will have international and U.S. communications experience.&nbsp;</li><li>Strong cultural competencies and ability to effectively communicate to a diverse, global audience.&nbsp;</li><li>Demonstrate proven leadership skills to instill stakeholder confidence in the role and value of strategic communications.&nbsp;</li><li>Fluency in more than one language is a plus.&nbsp;</li><li>Experience leveraging AI technology for business efficiencies is a plus.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $135,000 to $142,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail <a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.We kindly request that you do not call to inquire about the status of your application. All candidates selected for consideration will be contacted by a United Way Worldwide team member via email or phone regarding next steps

Director, Global Strategic Communications 

Tampa or Lakewood Ranch, FL (Hybrid Work Environment)&nbsp;Why United Way Suncoast?Do you want to be part of a non-profit organization that makes a difference in your community? Do you want to be part of a passionate team focused on improving the lives of others? Now is your opportunity! United Way Suncoast is seeking a Director, Individual Philanthropy. &nbsp;The Director, Individual Philanthropy creates and implements strategies and builds relationships with individuals and affinity groups that advance UWS’s community, building mission and philanthropic objectives.We're not inviting you to apply for a job. We're inviting you to embrace a movement that gives people the freedom to rise. In return, you'll be embraced by colleagues that will appreciate every contribution you make.Our team members enjoy a work environment built on transparency and trust. There are many growth opportunities including the ability to learn about and contribute to efforts across the organization. We offer a competitive total rewards package including shortened benefit eligibility periods, several weeks of PTO, and no cost medical and dental options to name a few!Objectives:<ul><li>Assists with strategy development and implementation and leads day-to-day operations with strategic expertise.</li><li>Serves as the point of contact and relationship manager within an assigned portfolio of accounts, maintaining a focus on maximizing revenue, building donor loyalty and confidence, and implementing UWS’s community impact objectives.</li><li>Prepares data-based reports to measure progress and accurately projects annual and multi-year revenue of assigned portfolio.</li><li>Prepares research and materials to support the development of individual, foundation, and/or workplace donations.</li><li>Collaborates cross-functionally to support volunteers, cabinets, societies, and provide experiences that demonstrate the work and mission of United Way Suncoast.</li><li>Manages donor recognition for assigned portfolio(s). Prepares written acknowledgements of donations and impact reports.</li><li>Creates new pipeline opportunities as assigned.</li><li>Accurately maintains donor data in the CRM system(s).</li><li>Supports affinity group, leadership society, and signature event logistics, programming, calendar management, and promotions.</li><li>Collaborates to coordinate the creation of branded collateral for affinity groups. Internally promotes the benefits of volunteers being a part of affinity groups.</li><li>Serves as an external representative of United Way Suncoast’s mission, vision, and values by participating in committees, serving as spokesperson, and creating and delivering presentations to present key messages on the local, regional, and national platform.</li><li>Hires, trains, supervises, and coaches team members and/or volunteers to ensure program goals are achieved, and to provide outstanding internal and external customer service.</li><li>As an active member of the Leadership Team, contributes to organizational improvement and risk management.</li><li>Embodies and consistently reinforces Our Suncoast Code and Values including applicable elements of leading self, team, and organization.</li><li>Develops and refines processes to improve efficiency and achievement of goals and objectives.</li></ul>Qualifications &amp; Skills for Success:<ul><li>Typically requires six (6) or more years of relevant experience, including management and supervisory experience; local experience preferred.</li><li>Bachelor’s degree in a related field; equivalent training or experience may be accepted in lieu.</li><li>CFRE preferred.</li><li>Ability to work and drive extensively in the field within the Suncoast region.</li><li>Bilingual or multilingual (English/Spanish/Creole) a plus.</li></ul>Diversity, Equity, &amp; Inclusion:<ul><li>Behaviors reflect a belief that individuals from diverse backgrounds lead to a more successful organization.</li><li>Educates oneself about DEI issues within the organization and community.</li><li>Demonstrates a willingness to become aware of and address one’s own implicit biases.</li><li>Deliberately works to include individuals from underrepresented backgrounds in efforts both internally and externally as appropriate.</li></ul>

Neighborhood Resource Center

United Way Suncoast

Centennial

Director, Individual Philanthropy

&nbsp;&nbsp;&nbsp; Job Title:&nbsp;&nbsp;Executive Director&nbsp; &nbsp;Position Type: &nbsp;Exempt, Full-time&nbsp;Location:&nbsp; Kingsport, TN<h2>Position Summary</h2>United Way of Greater Kingsport (UWGK) seeks a dynamic, community-minded Executive Director to lead the organization’s mission-driven work to improve lives and strengthen our community. This is an exciting opportunity for a strategic leader with fundraising experience, demonstrated ability to build and sustain relationships across sectors, and a proven capacity to align staff, volunteers, and community partners around measurable community impact.<h2>About Us</h2>United Way of Greater Kingsport mobilizes our community to action so all can thrive. We mobilize resources --people, ideas, and funding-- to tackle the community’s most pressing challenges. The Executive Director serves as the public face of UWGK, strengthens partnerships across sectors, leads staff and volunteers, and ensures the organization’s programs and investments align with strategic goals to improve lives in Greater Kingsport.<h2>Key Responsibilities</h2><h4>Strategic Leadership &amp; Governance</h4><ul><li>Provide visionary leadership that aligns UWGK’s operations, committees, and resources with the organization’s mission, vision, and strategic goals.&nbsp;</li><li>Implement Board approved policies, strategies, and initiatives; serve as an ex officio member of Board committees and task forces.</li></ul><h4>Fundraising &amp; Resource Development</h4><ul><li>Lead resource development efforts, including oversight of the annual campaign, planned giving/endowment strategies, corporate and foundation engagement, and donor stewardship.</li><li>Evaluate and pursue alternative and diversified funding sources--including grants, partnerships, and earned revenue opportunities--to strengthen financial sustainability.</li></ul><h4>Community Engagement</h4><ul><li>Serve as UWGK’s primary community representative and spokesperson—raising the organization’s profile and mobilizing volunteers.</li><li>Build and maintain strategic relationships with donors, community leaders, nonprofit partners, United Way Worldwide, regional United Way networks, and faith and business leaders across Greater Kingsport.</li></ul><h4>Financial &amp; Operational Management</h4><ul><li>Manage organizational operations including annual budgeting, property oversight, regulatory compliance, and internal policies and procedures.</li></ul><h4>Staff &amp; Volunteer Leadership</h4><ul><li>Recruit, hire, lead, mentor, and evaluate staff; foster a high performing, collaborative team culture.</li><li>Promotes volunteer engagement across governance, fundraising, and community initiatives.</li></ul><h4>Community Impact</h4><ul><li>Oversee program planning, community needs assessment, investment/distribution of resources, and measurement of outcomes to ensure impact and continuous improvement.</li><li>Collaborate with agencies and stakeholders to implement initiatives that improve youth opportunity, financial security, healthy community and community resiliency in the Greater Kingsport area.</li></ul><h2>Qualifications &amp; Core Competencies</h2><ul><li>Visionary Leadership: Demonstrated leadership experience with the ability to foster a shared vision, set priorities, make difficult decisions, and inspire staff, volunteers, and community partners.</li><li>Strategic Thinking: &nbsp;Ability to assess community needs, develop innovative approaches, and translate strategy into measurable results.</li><li>Fundraising Expertise: Proven success in fundraising and resource development including major gifts, corporate and foundation cultivation, and campaign leadership.</li><li>Relationship Building: Excellent interpersonal skills; committed to diversity, equity, and respectful collaboration. Proven ability to cultivate a wide, effective network of contacts among community, business, nonprofit, community leaders and volunteers.</li><li>Volunteer Engagement: Experience working with volunteer boards and committees; comfortable supporting and advising elected volunteer leadership.</li><li>Communication: Excellent written and verbal communication skills.</li><li>Financial Acumen: Strong organizational skills with experience managing budgets, property/resources, and ensuring regulatory compliance.</li></ul><h2>Education and Experience</h2><ul><li>Non-profit or organizational leadership experience required</li><li>Bachelor’s degree preferred. Advance degree is a plus</li></ul><h2>What We Offer</h2>Opportunity to lead and shape the future of a mission-driven community organization.Collaborative board and engaged volunteer base.Competitive salary and benefits (details provided to shortlisted candidates).A chance to make measurable community impact across Greater Kingsport.<h2>How to Apply</h2>Please submit:<ul><li>&nbsp;A cover letter and resume/CV</li><li>Send application materials to:&nbsp;<a href="mailto:resumes.unitedwaykingsport@gmail.com" target="_blank">resumes.unitedwaykingsport@gmail.com</a>.</li></ul>United Way of Greater Kingsport is an equal opportunity employer and welcomes candidates from diverse backgrounds.United Way of Greater Kingsport 301 Louis Street, Suite 201 Kingsport, TN 37660 <a href="http://www.uwaykpt.org" target="_blank">http://www.uwaykpt.org</a>301 Louis Street, Suite 201, Kingsport TN, 37660&nbsp;&nbsp;&nbsp; (423) 378-3409&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; uwaykpt.org

United Way of Greater Kingsport

Executive Director

Reports to: Board of Directors Location Requirement: Must establish residency in Lake or Sumter County within six months of hire Status: Full-time, Exempt, Bonus EligibleAbout United Way of Lake &amp; Sumter CountiesUnited Way of Lake &amp; Sumter Counties (UWLS) is a 4-star rated nonprofit dedicated to creating long-lasting change in the areas of Community Resiliency, Health, Financial Security, and Youth Opportunity. Nearly half of households in Lake County and over one-third in Sumter County live below the ALICE (Asset Limited, Income Constrained, Employed) threshold, underscoring the urgent need for innovative leadership, strong partnerships, and sustainable fundraising to improve quality of life for our neighbors.Lake County is celebrated for its rolling hills, more than 1,000 lakes, and vibrant communities that blend small-town charm with access to Orlando’s metropolitan opportunities. Residents and visitors alike enjoy boating, hiking, cycling, and exploring historic downtowns filled with shops, restaurants, and cultural attractions. The county’s natural beauty and growing economy make it a dynamic place to live and work, while also presenting unique challenges for families striving to achieve stability.Sumter County offers a glimpse of “the real Florida,” with wide-open spaces, abundant trails, and opportunities to camp, kayak, and fish. It is home to The Villages—one of the fastest-growing communities in the nation—alongside rural towns steeped in agricultural heritage. Residents enjoy a strong sense of community, local festivals, wineries, and cultural events, all while balancing the pressures of growth and affordability. Its proximity to Orlando and Tampa provides access to urban amenities while maintaining a relaxed, nature-centered lifestyle.Together, Lake and Sumter Counties offer a diverse and thriving environment where UWLS plays a critical role in ensuring that all residents—whether in bustling urban centers, rural communities, or retirement villages—have access to resources that promote financial stability, health, education, and resilience. The President &amp; CEO will lead UWLS in harnessing the strengths of these counties while addressing the disparities that challenge nearly 40% of households.Position SummaryThe President &amp; CEO is the chief mobilizer, ambassador, and strategist for UWLS. This leader will inspire trust, build authentic relationships, and drive measurable community impact. Working closely with the Board of Directors, donors, partners, and staff, the President &amp; CEO will expand UWLS’s reach and resources to address pressing local needs.The ideal candidate is a visionary fundraiser, relationship-builder, and board partner who can balance strategic leadership with operational excellence.Key Responsibilities:Community Impact &amp; Relationship Building<ul><li>Serve as the visible face of UWLS, cultivating trust and credibility with donors, volunteers, government leaders, businesses, nonprofits, and residents.</li><li>Build and sustain cross-sector partnerships to advance initiatives in food security, disaster recovery, health equity, youth opportunity, and financial stability.</li><li>Champion diversity, equity, inclusion, and belonging in all community engagement efforts.</li></ul>Fundraising &amp; Resource Development<ul><li>Lead fundraising strategy, setting ambitious goals and diversifying revenue streams through campaigns, corporate partnerships, grants, and innovative giving models.</li><li>Personally cultivate and solicit major donors, foundations, and corporate partners.</li><li>Promote a culture of philanthropy across staff and board, ensuring fundraising is a shared responsibility.</li></ul>Board Engagement &amp; Strategic Leadership<ul><li>Partner with the Board of Directors to set vision, strategy, and measurable goals.</li><li>Serve as the principal resource to the Board, ensuring strong governance practices and alignment with UWLS’s mission.</li><li>Provide transparent reporting and ROI analysis of programs, events, and fundraising initiatives.</li><li>Perform other strategic and organizational duties as assigned by the Board of Directors.</li></ul>Organizational Management<ul><li>Build and lead a high-performing, mission-driven team; recruit, develop, and retain top talent.</li><li>Ensure fiscal integrity, budget compliance, and risk mitigation in partnership with the CFO/finance team.</li><li>Foster a collaborative, accountable, and inclusive workplace culture.</li></ul>Candidate Profile<ul><li>Proven fundraiser with a track record of securing significant philanthropic and corporate support.</li><li>Relationship-oriented leader skilled at building authentic connections across diverse communities.</li><li>Board-savvy executive experienced in governance, strategy, and partnership with volunteer leadership.</li><li>Strong communicator with public speaking, media, and advocacy skills.</li><li>Demonstrated success in nonprofit or mission-driven leadership roles, ideally with experience in health, education, financial stability, or disaster recovery.</li><li>Bachelor’s degree required; advanced degree or equivalent experience preferred.</li><li>Minimum 7–10 years of senior leadership experience.</li></ul>Compensation &amp; BenefitsUnited Way of Lake &amp; Sumter Counties offers a competitive annual salary range of $120,000 to $130,000, determined by factors including the applicant’s knowledge, skills, experience, position, equity, and market. In addition, the comprehensive benefits package includes:<ul><li>Health insurance</li><li>Retirement plan</li><li>Paid time off</li><li>Professional development opportunities</li></ul>There is also an opportunity for a performance-based bonus contingent on organizational and individual performance.Application Process &amp; Recruitment TimelineInterested candidates should submit a cover letter, resume, and statement of salary preference. Applications will be reviewed on a rolling basis until the position is filled.Projected Timeline (Flexible and Subject to Change):<ul><li>December 8 – January 9: Job Posted (Open Application Period)</li><li>January 8 – January 9: Rolling Prescreening Interviews</li><li>January 12 – January 16: First Round Panel Interviews</li><li>January 19 – January 23: Second Round Panel Interviews</li><li>January 26 – January 30: Final Candidate Selected</li><li>February 2 – February 6: Offer Finalization</li><li>March – Start Date and Onboarding</li></ul>Equal Opportunity EmployerUnited Way of Lake &amp; Sumter Counties is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. We value diversity and are committed to creating an inclusive environment for all employees and community members.

President & Chief Executive Officer (President & CEO) - United Way of Lake & Sumter Counties

Purpose of Position:&nbsp;Northeast Florida is home to over 425,000 active-duty servicemembers, veterans, and their families, representing nearly 25% of all households. Their needs are diverse, and navigating available services can be challenging. Basic referrals often fall short. This role provides peer-based care coordination to help veterans access and sustain the support they need.The Veteran Operations Specialist (Coordinator) is a frontline navigator within the regional system of care. The Specialist works directly with veterans, military servicemembers, and their families to address barriers related to housing, benefits, financial stability, mental health, and access to community resources. This role ensures that every veteran receives coordinated, compassionate, and efficient support through high-quality intake, case navigation, documentation, and collaboration with partner agencies.Key Responsibilities and Essential Functions:&nbsp; • Serve as the primary intake coordinator for all veteran service requests across a nine-county region. • Manage daily program operations, including deliverables, deadlines, shared inboxes, voicemail boxes, and referral portals. • Maintain organized, audit-ready administrative systems including digital files, grant folders, SOPs, and documentation logs. • Create and maintain standardized intake forms, workflows, checklists, templates, and resource directories. • Schedule meetings, manage internal calendars, prepare agendas, coordinate logistics, and support cross-sector collaboration. • Draft, format, and distribute professional correspondence such as meeting notes, summaries, and weekly updates. • Support onboarding and orientation of new Veteran Operations Specialists by preparing materials, system access requests, and schedules. • Track, verify, and follow up on required documentation, vendor forms, signatures, and eligibility requirements. • Maintain timely and accurate records in case management systems and ensure documentation meets audit and funder standards. • Compile monthly operational dashboards and perform data analysis to identify trends, guide decision-making, and improve service delivery. • Support narrative and performance reporting for federal, state, and local grants, including multi-source funding streams. • Assist in program finance processes, including documentation, tracking, and verification for vendor payments and grant expenditures. • Participate in cross-department trainings, collaboration efforts, and process improvement initiatives. • Execute additional duties as assigned by the Manager of Mission United.Experience/Qualifications:&nbsp;<ul><li>Bachelor’s Degree Preferred</li><li>Knowledge of Veterans Administration (VA) programs, Veteran and community social services highly desirable.</li><li>Experience working with the Veteran population.</li><li>Expertise in providing quality customer service.</li><li>Experience with Microsoft Office Suite.</li><li>Skilled at tracking, managing data, and grant compliance.</li><li>Proficiency in oral and written communication skills.&nbsp;</li><li>Proficient working well in teams and contributing to a positive work culture.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs.</li><li>Ability to build relationships with and collaborate with community partners.&nbsp;</li><li>Comfortable working in a fast-paced environment.&nbsp;</li><li>Keep all activities in line with the core values of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp; &nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, carry, lift, speak and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location

United Way of Northeast Florida

Northeast Florida

Veteran Operations Specialist

POSITION SUMMARY Provide individuals with suicide intervention, safety planning, crisis de-escalation, problem solving, brief assessment and appropriate social service referrals within a contact center environment. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Answer inbound 988 Suicide &amp; Crisis Lifeline and 211 information and referral contacts.</li><li>Assess contact’s needs or situation using pertinent questions and the principles of active listening.</li><li>Provide appropriate screenings for specialized programs.</li><li>Access multiple databases for resources and appropriately refer contacts.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Maintain accurate data collection on all contacts in the appropriate database.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li><li>Advocate for clients within the framework of contact center protocols and procedures when appropriate.</li><li>Maintain acceptable level of contact handling and customer service performance as described by 211 and Crisis Services training standards and performance metrics.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Complete all training for new programs and services related to 211 and Crisis Services when needed.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul> JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in social services, crisis hotline, contact center, or information and referral service preferred.</li><li>Experience with Microsoft Office required.</li><li>Client management databases or other relational database experience, preferred.</li><li>Demonstrated knowledge of health and human services desired.</li><li>Ability to effectively assess client needs and show sensitivity to issues presented by contacts.</li><li>Ability to multi-task and work in a fast-paced contact center.</li><li>Bilingual in English/Spanish preferred.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul> COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen. &nbsp;</li><li>Occasionally traveling to the office when needed.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Remote, inside working environment.</li><li>High level of long periods of concentration.</li><li>Constant customer interaction.</li><li>Reliable transportation required.</li></ul> * All hybrid or remote positions with HFUW require the ability to travel to the office with short notice, should this be necessary for equipment needs, events, in-person meetings, etc.Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.&nbsp; Telework – depending on the role, most of our positions offer the ability to work from home either part or full-time, saving you valuable time and money!&nbsp; The benefits to many of working from home include time saved on getting lunch prepared for work, no communing times, and saving money on gas and wear-and-tear to your car. &nbsp; Flexible Schedules – our Call Center is a 24/7 operation, offering those who need a more flexible schedule the opportunity to workdays, evenings, or nights, if needed.

 Specialist, 211 & Crisis Services

At United Way of Greater St. Louis, we unite individuals and organizations to address the most pressing needs in our region. Together, we’re creating a community where everyone can live, work, and thrive. This is more than a career – it’s a chance to make a difference. Come be part of our mission!Job Summary:211 Missouri and Southwest Illinois is a 24-hour comprehensive information and referral service available to residents of Missouri and Southwest Illinois that connects people to community resources. The 211 Housing Plus Navigator primarily works with St. Louis City and County residents assessing for imminent risk of homelessness and making direct referrals to shelters based on availability or diverting them to other options more appropriate than homeless shelters when applicable, all while meeting or exceeding customer and quality standards.General Responsibilities:<ul><li>Respond&nbsp;to&nbsp;calls&nbsp;to&nbsp;the&nbsp;Helpline,&nbsp;completing&nbsp;intake&nbsp;and&nbsp;assessment&nbsp;on&nbsp;each&nbsp;case.&nbsp;Refer&nbsp;those&nbsp;in&nbsp;immediate&nbsp;need&nbsp;of&nbsp;shelter&nbsp;to&nbsp;appropriate&nbsp;city&nbsp;or&nbsp;county&nbsp;facilities.</li><li>Professionally&nbsp;and&nbsp;sensitively&nbsp;perform&nbsp;intake&nbsp;and&nbsp;assessment,&nbsp;gathering&nbsp;demographic&nbsp;and&nbsp;situational&nbsp;information&nbsp;and&nbsp;entering&nbsp;data&nbsp;accurately&nbsp;into&nbsp;the&nbsp;identified&nbsp;HMIS&nbsp;database&nbsp;and&nbsp;using&nbsp;other&nbsp;tools&nbsp;to&nbsp;determine&nbsp;bed&nbsp;availability&nbsp;when&nbsp;needed.</li><li>Screen&nbsp;clients&nbsp;for&nbsp;program&nbsp;eligibility&nbsp;to&nbsp;inhouse&nbsp;programs,&nbsp;complete&nbsp;referral&nbsp;forms&nbsp;thoroughly&nbsp;and&nbsp;accurately;&nbsp;properly&nbsp;code&nbsp;referrals&nbsp;made&nbsp;for&nbsp;callers;&nbsp;forward&nbsp;referrals&nbsp;to&nbsp;prevention&nbsp;housing&nbsp;counselors&nbsp;the&nbsp;same&nbsp;day&nbsp;that&nbsp;they&nbsp;are&nbsp;generated.</li><li>Make&nbsp;referrals&nbsp;to&nbsp;other&nbsp;community&nbsp;resources&nbsp;as&nbsp;appropriate.</li><li>As&nbsp;assigned,&nbsp;take&nbsp;a&nbsp;bed&nbsp;count&nbsp;at&nbsp;city&nbsp;and&nbsp;county&nbsp;funded&nbsp;shelters&nbsp;three&nbsp;times&nbsp;daily.</li><li>Adhere&nbsp;to&nbsp;residency&nbsp;requirements&nbsp;when&nbsp;making&nbsp;referrals&nbsp;to&nbsp;emergency&nbsp;shelters.&nbsp;</li><li>Provide&nbsp;telephone&nbsp;numbers&nbsp;for&nbsp;independent&nbsp;shelters&nbsp;as&nbsp;appropriate.</li><li>Maintain&nbsp;privacy&nbsp;of&nbsp;the&nbsp;location&nbsp;of&nbsp;shelters,&nbsp;especially&nbsp;those&nbsp;serving&nbsp;abused&nbsp;women.</li><li>Meet&nbsp;regularly&nbsp;with&nbsp;211&nbsp;Housing&nbsp;Plus&nbsp;Manager&nbsp;to&nbsp;address&nbsp;questions,&nbsp;receive&nbsp;performance&nbsp;feedback&nbsp;and&nbsp;voice&nbsp;ideas.</li><li>Participate&nbsp;in&nbsp;quality&nbsp;assurance&nbsp;activities&nbsp;as&nbsp;assigned.</li><li>Contribute&nbsp;to&nbsp;the&nbsp;overall&nbsp;success&nbsp;of&nbsp;the&nbsp;United&nbsp;Way&nbsp;by&nbsp;performing&nbsp;other&nbsp;essential&nbsp; duties&nbsp;and&nbsp;responsibilities&nbsp;as&nbsp;assigned.</li></ul>Knowledge, Skills &amp; Ability<ul><li>Associates degree or 2-3 years equivalent experience in homeless services or social services (preferred experience in homeless services).</li><li>Advanced&nbsp;customer&nbsp;service&nbsp;and&nbsp;problem-solving&nbsp;skills.</li><li>Must&nbsp;have&nbsp;good&nbsp;to&nbsp;excellent&nbsp;verbal&nbsp;skills;&nbsp;empathetic&nbsp;listening&nbsp;skills.</li><li>Ability&nbsp;to&nbsp;work&nbsp;under&nbsp;pressure&nbsp;and&nbsp;in&nbsp;a&nbsp;call&nbsp;center&nbsp;environment.</li><li>High&nbsp;level&nbsp;of&nbsp;attention&nbsp;to&nbsp;detail&nbsp;and&nbsp;high&nbsp;level&nbsp;of&nbsp;accuracy</li><li>Ability to successfully assess a situation and make recommendations based on various factors.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;handle&nbsp;difficult&nbsp;situations&nbsp;with&nbsp;mature&nbsp;attitude,&nbsp;judgment,&nbsp;poise,&nbsp;tact&nbsp;and&nbsp;diplomacy.</li><li>Must&nbsp;be&nbsp;able&nbsp;to&nbsp;accurately&nbsp;type&nbsp;45&nbsp;wpm.</li><li>Proficient&nbsp;in&nbsp;Microsoft&nbsp;Office&nbsp;applications&nbsp;and&nbsp;be&nbsp;able&nbsp;to&nbsp;utilize&nbsp;multiple&nbsp;computer-based&nbsp;systems.</li><li>Ability&nbsp;to&nbsp;work&nbsp;with&nbsp;multicultural/ethnic&nbsp;groups,&nbsp;older&nbsp;adults,&nbsp;people&nbsp;with&nbsp;disabilities,&nbsp;LGTBQIA+&nbsp;communities,&nbsp;and&nbsp;other&nbsp;populations.</li></ul>Requires residency in the greater St Louis metropolitan region.<h4>To view the position and apply, <a href="https://helpingpeople.aaimtrack.com/jobs/1265376-118480.html" target="_blank">click here</a>.</h4>United Way of Greater St. Louis is an Equal Opportunity Employer.

82 Full time Jobs