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This position is located in Orange, Seminole, and Osceola County, grant funded and seasonal. POSITION SUMMARY Manages daily VITA tax site operations to ensure compliance with IRS standards, accurate tax preparation, and effective volunteer management while supporting the Financial Stability Initiatives program through material distribution, client communication, and appointment scheduling. Builds community awareness, strengthens stakeholder relationships, and provides the leadership and resources needed to deliver accessible, high-quality tax services. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Maintain VITA site schedules, operations, equipment, staffing, and outreach in coordination with the site point of contact.</li><li>Manage and supervise volunteers, ensuring sites are open, staffed, and supported with necessary resources.</li><li>Maintain volunteer schedules and contact information and report hours to the Program Manager.</li><li>Ensure tax forms, supplies, and equipment are available and distributed as needed.</li><li>Establish and oversee on-site quality review systems to ensure accuracy and compliance.</li><li>Ensure IRS e-filing compliance, including data collection, daily transmission of returns, and correction of rejections.</li><li>Support outreach efforts with site partners to increase community awareness and utilization of VITA services.</li><li>Ensure community members are informed of required documents, appointments, and other filing requirements for tax preparation.</li><li>Monitor and evaluate outreach effectiveness throughout the tax season.</li><li>Maintain relationships with key stakeholders.</li><li>Assist with providing detailed reporting on program outputs and outcomes.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>High School diploma or equivalent required.</li><li>One year of experience in tax preparation required.</li><li>Certified in Volunteer Standards of Conduct, Intake/Interview &amp; Quality Review, Site Coordinator, and Advanced Tax Preparer.</li><li>Intermediate experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Bilingual preferred.&nbsp;</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting or standing for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly traveling to the office or offsite location.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Inside working environment.</li><li>Occasional early mornings, evenings, and weekend hours. &nbsp; &nbsp;&nbsp;</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Coordinator, VITA

The role is located in Osceola County and requires regular on-site presence.POSITION SUMMARYLeads the development and oversight of the Community School model, managing day-to-day operations across school-based services including, but not limited to expanded learning, wellness supports, and community engagement initiatives. The role builds and strengthens partnerships, ensures program compliance and effectiveness, and drives initiatives that expand educational opportunities and parent/community involvement in alignment with the vision of Community Schools.KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Oversee the day-to-day operations of all programmatic areas under the position’s scope, including school-based services, expanded learning, wellness supports and community engagement initiatives in partnership with school leadership.</li><li>Develop content expertise on all programmatic areas under the position’s scope.</li><li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope.</li><li>Develop and provide training on all programmatic areas under the position’s scope.</li><li>Constantly monitor and provide leadership and support to the coordinators.</li><li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development.</li><li>Ensure that the team maintains detailed, accurate and timely records of client data using required case management systems.</li><li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li><li>Lead planning in collaboration with school leadership, governing groups, and community partners to advance the vision of Community Schools.</li><li>Participate in strategic planning with school and community partners.</li><li>Develop and market programs that enhance educational opportunities, strengthen parent and community involvement, and align with organizational goals.</li><li>Identify, engage, and coordinate service providers to address programmatic needs, including health services, extended learning, and parent/community engagement.</li><li>Coordinate and provide leadership support to governing groups.</li><li>Represent HFUW and/or the community school at meetings and events.</li><li>Maintain existing partnerships with key stakeholders.</li><li>Collaborate with department leadership to implement strategies that will maximize synergies among all current and new program areas.</li><li>Work closely with the Grants Administration team on monitoring reports, deliverables, and writing proposals.</li><li>Partner with the Development and External Relations team to support fundraising for the Community School.</li><li>Collect participant success stories to highlight program achievements.</li><li>Maintain client and staff confidentiality and adheres to HIPAA, FIPA, PHI, PII requirements.</li><li>Participate in community events to increase knowledge of program services.</li><li>May be classified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTSJob requirements include:<ul><li>Bachelor’s degree in health and human services, education, or related field required, or equivalent combination of experience and education may be considered in lieu of degree. Master’s degree preferred.</li><li>Three to five years of experience in&nbsp;children’s services, education, community health, program management, or project management preferred.</li><li>Minimum of two years of program development and administration experience, preferred.</li><li>Local connections with School Board and/or school administrators, preferred.</li><li>Two years of supervisory or coaching experience preferred.</li><li>Public speaking experience required.</li><li>Intermediate experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, required.&nbsp;</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li><li>Bilingual is a plus.</li></ul>COMPETENCY REQUIREMENTSCommunications - Ability to communicate effectively.Business Ethics - Ability to work with integrity and ethics.Problem Solving - Ability to identify and resolve problems.Planning &amp; Organization - Ability to plan and organize work activities.Leadership - Motivate and inspire others.Conflict Resolution - Encourage open communication to resolve difficult situations.Managing People - Provide direction to subordinates that encourages performance.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job.PHYSICAL DEMANDSPhysical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.&nbsp;</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Occasional traveling to the office or offsite location.</li><li>Occasional standing for prolonged periods.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.</li></ul>WORKING CONDITIONSWorking conditions include:<ul><li>&nbsp;Hybrid inside working environment.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>CORE VALUES<ul><li>Passion: Dive in – Create enthusiasm and inspire others.</li><li>Authenticity: Be Real – Keep it honest and set the example.</li><li>Collaboration: Live United – Work together and mobilize for change.</li><li>Empowerment: Own it – Be courageous and make it happen.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! &nbsp; Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium. &nbsp; Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. &nbsp; 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. &nbsp; Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

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