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United Way of Broome County (UWBC) is a non-profit organization that fights for the health, education, and financial stability of Broome County residents. The organization works in partnership with community organizations and members to drive change that will have positive impact on the critical needs of the community.POSITION SUMMARY STATEMENT: &nbsp;The Community Resource Specialist is the direct liaison with people seeking information and help from health and human service programs. It is the responsibility of the Community Resource Specialist to work with those in need of services to ensure that they receive prompt and accurate information regarding human services. This communication will often require problem solving and follow up services. The Community Resource Specialist will work directly with clients whether on the phone or via text and provide mediated Information and Referral—that is establishing rapport, conducting an assessment, providing an informed choice of referrals, engaging in follow-up, and being capable of providing advocacy or crisis intervention if required. Candidates must follow the Inform USA Ethical Principles.ESSENTIAL DUTIES AND RESPONSIBILITIES: &nbsp;Duties include, but are not limited to:<ul><li>Support all aspects of NYS Health Equity Reform (NYSHER) 1115 Waiver work.</li><li>Provide high quality, professional, and accurate Information and Referral Services to both individuals and agencies.</li><li>Serve as a front-line representative to the public, processing incoming calls and texts ranging from simple requests to immediate emergency needs or crises.</li><li>Conduct comprehensive needs and service assessments via telephone, text, or other.</li><li>Assist and screen clients applying for various programs.</li><li>Assist clients with problem solving to arrive at helpful solutions. Types of calls will include basic needs, mental health, homelessness, food requests, and more.</li><li>Maintain confidentiality of client information.</li><li>Accurately document client assessments and referrals in program data system.</li><li>Perform follow-up procedures to assure quality of service delivery.</li><li>Emergency response.&nbsp; All employees will be required to work before, during, or after an emergency as needed. During an emergency, employees may temporarily be assigned to work and perform duties outside the normal scope of their position.</li><li>Respond to each caller with respect and compassion, regardless of economic status, race, age, sexual orientation, or social group.</li><li>Accurately record individual caller transaction details for each contact, including AIRS taxonomy-based issues, needs assessment, agency/program/service referrals, and any unmet needs for community service assessment.</li><li>Report any database updates and/or changes to the 211 Susquehanna River Region Director and Database Curator.</li><li>Pass and maintain Community Resource Specialist (CRS) Certification through Inform USA, with required professional training and education programs. Certification must be obtained according to the Inform USA education and experience guidelines of eligibility.</li><li>Bachelor’s Degree or higher and one year of full-time employment</li><li>Associates Degree and two years of full-time employment</li><li>Perform other duties as assigned.</li><li>Work and communicate effectively with all members of United Way of Broome County and the 211 Susquehanna River Region staff.</li></ul>QUALIFICATIONS: &nbsp;Qualified candidates for the position will possess the following:Education and Experience Required:<ul><li>Associate’s degree required with minimum of two years related experience in health and human services, information and referral,library services, computer sciences, research, or related field</li><li>Excellent computer skills with demonstrated track record of successful database management</li><li>Strong organizational skills, critical thinking, and problem-solving abilities</li><li>Strong communication skills including written, verbal, and interpersonal communication</li><li>Good judgment and the ability to communicate with tact and discretion</li><li>Skilled in the use of technology to record and disseminate information</li><li>Ability to work independently, as well as in a team-oriented environment</li><li>Ability to handle multiple responsibilities in stressful, high-pressure situations</li><li>Ability to multi-task</li><li>Ability to establish and maintain positive and diverse working relationships</li><li>Proficiency in database systems and Microsoft Office Suite: Word, Excel, PowerPoint and Outlook</li><li>A knowledge of community resources and services in Susquehanna River Region is preferred</li></ul>Competencies:<ul><li>Mission Focused</li><li>Relationship Oriented</li><li>Collaborator</li><li>Results Driven</li><li>Brand Steward</li></ul>PHYSICAL DEMANDS (sitting, standing, lifting, etc.): &nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional walking or standing is required. The hands are regularly used to write, type, key and handle or feel small controls and objects.SALARY RANGE:&nbsp;&nbsp;$18.00 -$19.25 per hour DOE. &nbsp;This is a full-time, non-exempt positionHOURS: &nbsp;Monday – Friday 8:30 am to 4:30 pm. Some evening and weekend hours may be&nbsp;required to support United Way of Broome County at events and meetings. &nbsp; Additional hours will be mandatory if a disaster occurs or State of Emergency is declaredTo apply, please send cover and resume to <a href="mailto:finance@uwbroome.org" target="_blank">finance@uwbroome.org</a> or mail to:&nbsp;United Way of Broome County, Inc.Attn:&nbsp; Senior Finance AssociatePO Box 550Binghamton, NY 13902United Way of Broome County recruits, hires and promotes without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status or any other status protected by applicable law.&nbsp;

Community Resource Specialist

United Way of Broome County is a non-profit organization that fights for the health, education, and financial stability of Broome County residents. The organization works in partnership with community organizations and members to drive change that will have positive impact on the critical needs of the community.&nbsp;POSITION SUMMARY STATEMENT:&nbsp; This position is responsible for providing support within the Community Initiatives &amp; Planning Department.&nbsp; The primary role of the Fund Development &amp; Grants Administration Coordinatoris to support the Director of Community Initiatives&nbsp;&amp; Planning by assisting with activities which advance the United Way of Broome County’s (UWBC) Community Impact (CI) business model. They will be responsible for identifying opportunities for grant funding, preparing proposals, and coordinating internal resources in preparation for proposal submission, monitoring, and managing all grants to ensure we are in compliance with all reporting requirements. They will oversee awarded grants through the entire funding lifecycle, ensuring funding contracts are properly executed, all reporting is completed in compliance with deadlines, and initiatives are being implemented according to the proposed scope of work. They will collaborate closely with the Finance Department, Resource Development team, and programmatic staff to ensure the successful implementation of all funded proposals, including proper program and data management practices.ESSENTIAL DUTIES AND RESPONSIBILITIES:Fund Development<ul><li>Research&nbsp;funding opportunities from&nbsp;corporate foundations,&nbsp;private and community&nbsp;foundations, and government agencies, and assist with interpreting guidelines and assessing whether grant opportunities fit with United Way of Broome County’s Priorities and Community Impact Goals and the work of the Healthy Lifestyles Coalition.</li><li>Lead grant proposal development and submission for renewals and new applications—preparing and organizing materials for proposals and submitting and monitoring grant applications—including drafting proposals/LOIs; grant application narratives; and, in collaboration with the Finance Department, program budgets.</li><li>Collaborate and finalize proposals with development, program, communications, and finance staff.</li><li>Manage access and systems for accessing grant portals.</li><li>Maintain master calendar of grants and prospects and all associated files and correspondence.</li><li>Maintain a library of grant supporting documents including, but not limited to, resumes; biographies of key staff; IRS forms; and Board/staff listing.</li><li>Develop structures process to forecast future grant opportunities and build proposal outlines with internal and external partners to target forecasting grants.</li><li>Gain a thorough knowledge of community issues, data trends, and national and local research.</li><li>In collaboration with the&nbsp;Resource Development and Marketing team, ensure acknowledgment of funders/investors via website, e-newsletter, and social media.</li></ul>Grants Administration<ul><li>Work closely with the Resource Development team to manage grantor communications. Develop and send reports, correspondence, and thank-you letters to funders and other stakeholders.&nbsp;</li><li>Work with programmatic staff to oversee the successful implementation of grant funded initiatives, including providing oversight for performance management practices such as tracking output and outcome data.</li><li>Work with the Finance Team to maintain grant compliance and reporting, including outcome measurements and grant budgets.</li><li>Communicate upcoming deadlines and reporting requirements for all grants to necessary internal staff.</li><li>Responsible for grant closeout, which includes compiling final reports and assisting with the assurance that all purchase orders will be paid and/or liquidated within 90 days of grant ending period and assurance that all expenditures were received within the grant period.</li></ul>Community Initiatives<ul><li>Represent United Way at community events, forums, planning meetings, and work groups as assigned by the Director.</li><li>Develop strong collaborative relationships within the community, with a focus on those organizations whose work aligns with UWBC priorities.</li><li>Identify opportunities for coalition and collaborative initiatives to support UWBC priorities, including funding opportunities, and work towards implementation under the direction of the&nbsp;Director of Community Initiatives and Planning.</li><li>Under the direction of the Community Initiatives and Planning Director, assist with the application development process for all CI funding opportunities including, but not limited to, Strategic Community Grants Program; Capacity Building Grant Program; and the Emergency Grant Program. This includes providing support to the Community Initiatives Associate to ensure the timely dissemination of funding applications and contracts, reporting, evaluation, and data management.&nbsp;</li><li>Support the planning and implementation of the UWBC annual Partnering for a Purpose conference quarterly meetings around Healthy Communities, Youth Opportunity, and Financial Security, and other networking and professional development opportunities for community-based organizations.</li></ul>Organizational Needs<ul><li>Perform other duties as assigned by the Director to support the effective operation of UWBC.</li></ul>&nbsp;QUALIFICATIONS:&nbsp; Qualified candidates for the position will possess the following:Education and Experience Required:<ul><li>Preferred: Bachelor’s Degree in English, human development, social work, or a related field with experience in Microsoft products including Word, Excel, PowerPoint, and Access. Familiarity with other technology is helpful. Grant writing experience, including a track record of securing new funding opportunities and developing and managing new programs.</li><li>Accepted:&nbsp; Associate’s Degree with at least five years’ experience in the human services field.</li></ul>Skills Required:<ul><li>Verbal and written communication skills to include the ability to present ideas clearly and concisely, engage others, and take into consideration the perspectives of others.</li><li>Highly organized, with the ability to manage multiple projects and responsibilities efficiently.</li><li>Problem-solving and decision-making skills to include the ability to identify, analyze, organize, and solve problems in a timely and effective manner and to use data and input from others to make sound decisions.</li><li>Interpersonal skills to include the ability to appeal to reason, values, or emotion to generate enthusiasm for the work, commitment to task objectives, or compliance with orders and requests, as well as the ability to build, leverage, and maintain mutually positive relationships which provide support for, and add value to, United Way, its programs, and the community.</li><li>Demonstrated ability to learn new technologies.</li></ul>Competencies:<ul><li>Mission Focused</li><li>Collaborative Team Builder</li><li>Network and Relationship Oriented</li><li>Visionary</li><li>Strong Presentation Skills</li><li>Positive and Professional Attitude</li><li>Strong Brand Steward</li></ul>&nbsp;PHYSICAL DEMANDS (sitting, standing, lifting, etc.):&nbsp; The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Occasional walking or standing is required. The hands are regularly used to write, type, key, and handle or feel small controls and objects.&nbsp;HOURS:&nbsp;&nbsp;&nbsp;Monday – Friday 8:30am-4:30pm. Evening and weekend hours may be required as needed for community events and meetingsSALARY RANGE:&nbsp; $22.75 - $25.00 per hour depending on experienceTo apply, please send resume and cover letter to <a href="mailto:finance@uwbroome.org" target="_blank">finance@uwbroome.org</a> or mail to:United Way of Broome County, Inc.Attn:&nbsp; Senior Finance AssociatePO Box 550Binghamton, NY 13902United Way of Broome County recruits, hires and promotes without regard to sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity/reassignment, citizenship, pregnancy or maternity, veteran status or any other status protected by

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