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<h2>Position Summary&nbsp;</h2>The Systems Administrator is responsible for Salesforce administration and CRM analysis.&nbsp; The Systems Administrator ensures that UWPBC fully leverages the Salesforce environment and other related software, to advance fundraising, donor stewardship, volunteer engagement, grants management, program management, and operational efficiency. &nbsp;This position also functions as a “Partner” to all organizational departments in support of the mission, vision, and core values of the organization.&nbsp;<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:&nbsp;Salesforce Administration &amp; Configuration<ul><li>Serve as primary administrator for UWPBC’s Salesforce environment (Nonprofit Cloud including Grants Management, Marketing Cloud, and Community Cloud), along with the related United Way-specific enhancements for workplace giving including Salesforce extensions from Beyond the Horizon (BTH) and the GoodWorld digital CRM and online fundraising and marketing application.</li><li>Configure and manage fields, objects, record types, page layouts, flows, validation rules, automations, and security settings.</li><li>Maintain user accounts, permissions, roles, profiles, sharing rules, and audits.</li><li>Build and maintain reports, dashboards, and data quality monitoring tools.</li><li>Oversee sandbox management, deployments, release readiness, and routine system maintenance.</li><li>Oversee upgrades and new feature rollouts, including testing, documentation, and staff communication.</li><li>Ensure system security best practices, including MFA, health checks, and adherence to IT policies.</li></ul>Business Analysis &amp; Process Improvement<ul><li>Partner with fundraising, programs, finance, volunteer engagement, and communications teams to understand requirements and translate them into CRM solutions.</li><li>Analyze workflows, identify gaps, and develop recommendations for improvement.</li><li>Design and document processes, functional requirements, data dictionaries, and system workflows.</li><li>Proactively identify opportunities to optimize Nonprofit Cloud capabilities for fundraising, gift processing, donor journeys, case management, and program services.</li></ul>Data Integrity &amp; Reporting<ul><li>Maintain high-quality data through governance, validation, deduplication, and monitoring processes.</li><li>Develop reporting standards and create actionable dashboards for leadership and department teams.</li><li>Support complex queries, segmentation, and data analysis for fundraising, marketing, and impact reporting.</li></ul>Training &amp; Change Management<ul><li>Provide training, coaching, and resources for new and existing users.</li><li>Promote system adoption through documentation, office hours, and clear communication.</li><li>Support organizational change related to CRM improvements and new processes.</li></ul>Other Responsibilities<ul><li>Manage technical integrations, support data reconciliation, and provide backup support for other UWPBC enterprise applications.</li><li>Participate in occasional after-hours maintenance windows or system upgrades.</li><li>Perform other duties as assigned to support UWPBC’s technology and data strategy.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul>&nbsp;<h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>3+ years of experience as a Salesforce administrator, business analyst, CRM manager, or similar role.</li><li>Experience with Salesforce Nonprofit Cloud (or NPSP) and nonprofit data models (donations, households, affiliations, GAUs, campaigns, engagement plans, etc.).</li><li>Proficiency with Salesforce configuration tools, including Flow Builder, validation rules, Lightning App Builder, and permission management.</li><li>Experience managing third-party integrations (payment processing, email marketing, event management, volunteer management, finance tools, etc.).</li><li>Strong understanding of data governance, data modeling, and CRM best practices.</li><li>Demonstrated ability to lead cross-functional projects and drive user adoption.</li><li>Excellent communication skills, including the ability to explain technical concepts to non-technical audiences.</li><li>High attention to detail, strong organizational skills, and the ability to manage multiple priorities.</li><li>Excellent communication and people skills, with the ability to influence, resolve conflict and lead decision-making.</li><li>Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment.</li></ul><h2>Physical Demands and Work Environment&nbsp;</h2>The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or finger, handle, or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.

United Way of Palm Beach County

Systems Administrator

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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