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POSITION SUMMARY Provides technology support across the organization by maintaining systems, managing user profiles, and assisting hybrid, remote, and 24/7 contact center staff. Ensures reliable and secure operations through troubleshooting, training, inventory management, and collaboration with the Technology department. &nbsp; KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Support all departments in maintaining approved technology platforms, user profiles, and provide prompt, customer-focused technical assistance to resolve issues for hybrid, remote staff, and the 24/7 contact center.</li><li>Install, configure, and troubleshoot desktops, laptops, printers, VOIP phones, and other end-user devices.</li><li>Stay up to date on new Microsoft 365 features and other technologies to maximize their effectiveness.</li><li>Troubleshoot and resolve hardware, software, network, and endpoint issues.</li><li>Prioritize and escalate urgent technical issues to minimize disruption.</li><li>Document solutions and update the technology knowledge base regularly.</li><li>Manage inventory, warranties, and software licensing for technology equipment.</li><li>Maintain user profiles for copiers, email, door access, and SharePoint.</li><li>Deliver training to end users on hardware and software tools.</li><li>Support disaster recovery and business continuity efforts.</li><li>Apply technology best practices to ensure consistency and security.</li><li>Conduct routine maintenance, including software updates, antivirus scans, and hardware upgrades, to optimize device performance and ensure security.</li><li>Work closely with and provide support to the Technology department.</li><li>Provide support with HFUW events as directed.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Identified as essential, requiring prompt and effective action during critical situations to ensure the safety and well-being of the community.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate’s degree or equivalent combination of experience and education may be considered in lieu of degree.</li><li>One year of experience providing desktop Windows support with hands-on expertise in PC hardware, software, and operating system support, including installation, configuration, and troubleshooting across diverse products and customer types, preferred.</li><li>Advanced experience with Microsoft 365 platform preferred.</li><li>Experience in network troubleshooting and remote access technologies.</li><li>Ability to work flexible hours, including evenings, weekends, and holidays, to meet the needs of a 24-hour contact center.</li><li>Ability to assess and resolve issues quickly to minimize user impact and downtime.</li><li>Excellent organizational skills with the ability to adapt quickly to changing priorities while maintaining high-quality standards.</li><li>Ability to quickly master new concepts, tools, and technologies.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Skilled at managing multiple priorities simultaneously.</li><li>Ability to work independently with minimal supervision required.</li><li>Strong communication skills, both written and orally, with the ability to effectively interact with both technical and non-technical staff at all levels, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Must have access to a private, secure, and stable high-speed internet connection.</li><li>Must have access to a quiet, confidential workspace.</li></ul>COMPETENCY REQUIREMENTS Communications - Ability to communicate effectively. Business Ethics - Ability to work with integrity and ethics. Judgment - Ability to use sound judgement. Initiative - Ability to take initiative. Teamwork - Ability to work in a team environment. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands, and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Constantly positions self to maintain computers in the office, including under the desks and in the server closet</li><li>Frequently traveling to the office when needed.</li><li>Frequently moving or lifting objects up to 30 pounds.</li><li>Frequently moving about to accomplish tasks or moving from one worksite to another.</li><li>Frequently adjusting or moving objects up to 30 pounds in all directions.</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>Constant evenings and weekend hours.</li><li>Occasional early mornings.</li><li>High level of long periods of concentration.</li><li>Constant staff interaction.</li><li>Reliable transportation required.&nbsp;</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you!Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays up to 80% of your premium.Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW.401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan.Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) upon hire, with generous carry over.

Specialist, Technology Services

POSITION SUMMARY(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Senior Director, Privacy and Cybersecurity provides executive leadership to protect United Way Worldwide’s data, systems and reputation. The Senior Director establishes a comprehensive security, privacy, AI and data governance program rooted in NIST Cybersecurity, NIST Privacy, and NIST AI Risk Management Frameworks, aligned with global best practices. &nbsp;The Senior Director acts as a thought leader, coach, and advisor, ensuring that privacy, cybersecurity, and AI governance principles are embedded across business operations. The Senior Director partners with Information Technology, Marketing and Communications, Development, and the Office of General Counsel to foster a culture of trust, resilience, and compliance. &nbsp; &nbsp;The Senior Director also serves as the organization’s Data Protection Officer (DPO), overseeing data protection strategies, compliance with global privacy regulations (GDPR, CCPA, HIPAA, etc.), vendor risk management, and the secure and responsible adoption of Artificial Intelligence (AI). This includes embedding privacy and security controls in AI systems, evaluating AI vendors, and ensuring alignment with emerging regulations (EU AI Act, US AI Bill of Rights).KEY RESPONSIBILITIES/ESSENTIAL DUTIES OF POSITIONAn individual must be able to perform each essential duty listed below at a satisfactory level:Security and Privacy | UWW Internal Operations&nbsp; &nbsp; &nbsp;&nbsp;Privacy<ul><li>Serve as the Data Protection Officer (DPO) for United Way Worldwide&nbsp;</li><li>Monitor, interpret, &nbsp;and implement compliance with global privacy regulations (GDPR, CCPA, HIPAA, PIPEDA, etc.), along with analyzing and advising on recent trends for non-profit organizations.</li><li>Lead alignment and compliance with established and emerging privacy laws and regulations applicable to LUWs at a global level.</li><li>Develop, deliver and drive awarenes of data privacy and security privacy awareness programs and training. While providing coaching &amp; educating staff about applicable privacy practices,&nbsp;drive awareness on data privacy and security issues, including development of training, policies, and guidelines that help business stakeholders spot and address data&nbsp;protection and privacy issues as they emerge in development of new products and technologies</li><li>Champion Privacy by Design when developing, implementing, or considering new data systems<ol><li>Provide guidance and feedback in contracting/purchasing process to ensure vendors meet security/privacy requirements and to advise on optimizing data matters such as data minimization, flow and security</li></ol></li><li>Conduct Privacy Impact Assessments (PIA: Privacy of Data) and Data Privacy Impact Assessments (DPIA: Risk) and Transfer Impact Assessments (TIA)&nbsp;</li><li>Identify, build or implement tools to manage privacy across systems</li><li>Oversee &amp; Manage DSAR processes (Data Subject Access Requests)</li></ul>&nbsp; &nbsp; &nbsp;Cybersecurity Leadership &nbsp;<ul><li>Establish and lead cybersecurity program in alignment with NIST CSF and NIST SP 800-53.&nbsp;Operationalize security practices.&nbsp;<ul><li>Work with system administrators to support security patching, monitoring and user account best practices</li><li>Develop annual calendar or security related activities</li></ul></li><li>Lead adoption of zero-trust architecture across networks, applications, and cloud platforms.</li><li>Oversee Identity and Access Management (IAM), encryption standards, and endpoint security.</li><li>Direct vulnerability management, penetration testing cycles, and lead team exercises.</li><li>Lead IT Incident Response Plan and cybersecurity components of the Business Continuity and Disaster Recovery Plans.</li><li>Develop annual security roadmaps benchmarked against NIST CSF, ISO 27001/27701, and SOC 2 standards.</li><li>Develop and support change management logging and practices</li><li>Establish and contribute to Data and System classification records</li><li>Co-Lead Vendor Assessment process</li><li>Co-lead IT Incident Response and IT portion of UWW Business Continuity Plan</li></ul>Risk Management &amp; Governance<ul><li>Drive enterprise-wide risk assessments and report outcomes to leadership and to the Board.&nbsp;</li><li>Develop, maintain and monitor cybersecurity and AI KPIs and dashboards.</li><li>Evaluate new data use initiatives and vendor security capacities prior to contracting with new vendors/partners</li><li>Partner with MDM/Data Governance Team to determine data use, data flows, to align governance mechanisms with enterprise strategy.&nbsp;</li><li>Develop and monitor meaningful metrics</li><li>Collaborate with Audit and Compliance teams to support annual internal and external annual audits and contribute to risk assessment activities.</li></ul>External UWW Network<ul><li>Monitor and maintain the InfoSec page on UWO including collaboration with Membership when issues occur</li><li>Contribute to Membership Standards by providing local United Way basic compliance measures and tools or training to support Membership compliance across the network</li><li>Collaborate with UWW Membership, US and International Network teams to elevate security/privacy through Membership standards, thought leadership and guidance</li><li>Provide expert guidance to local United Ways experiencing an IT or data related crisis to reinforce and guide based on best practices for incident management and to protect the United Way brand.</li></ul>Other Duties<ol><li>Interface with internal constituents and stakeholders to ensure technology products sufficiently support area divisions/departments at meeting their respective goals and objectives.&nbsp;</li><li>Work with the Senior Vice President Technology to manage resources, including utilization of team resources, forecasting and budget management.&nbsp;</li><li>Work with IT Leads to support broad UWW IT needs, planning and collaboration</li><li>Document all aspects of project development and evolution through concise meeting notes, action items, and task management. Eliminate barriers in completion of projects and manage scope, including identifying issues and working with the resources and client on resolution plans.&nbsp;</li><li>Must be able to multi-task and enjoy working in a fast-paced environment.&nbsp;</li><li>Other duties as assigned.</li></ol> &nbsp;JOB REQUIREMENTS<ul><li>Bachelor’s degree required; Master’s in Cybersecurity, Computer Science, or related field strongly preferred.&nbsp;</li><li>CISSP, CISM, CIPT or other Security Certification required.&nbsp;</li><li>10+ years of expert-level experience in cybersecurity, privacy, AI governance, or cyber law, with 5+ years experience in managing Security Team. &nbsp;&nbsp;</li><li>Excellent organization, communication, and motivational skills with an attention to detail.</li><li>Demonstrated success in cybersecurity program development and staff training/awareness aligned to NIST CSF, SP 800-53, ISO 27001/27701, and NIST AI RMF.</li><li>Demonstrated Knowledge of emerging AI regulations (EU AI Act, US AI Bill of Rights, etc.).</li><li>Experience in facilitation bringing end users to appropriate solutions involving an appropriate balance between end user requirements and risk minimization.&nbsp;</li><li>A self-starter attitude and strong interpersonal skills with the ability to work independently and collaboratively and ability to interact with people at all levels.</li><li>Solid understanding of Privacy regulations, data management practices and IT systems.</li><li>Understanding of large-scale System Development Life Cycle (SDLC) in addition to experience with implementation, integration, interfaces, data use mapping and flow design.&nbsp;</li><li>Experience in using efficient methodologies/frameworks, such as Agile and NIST or ISO.</li></ul>ROLE SPECIFIC COMPETENCIESAI Risk, Governance &amp; Enhanced CybersecurityApplies NIST AI RMF and ISO/IEC 42001 to ensure safe and ethical AI Adoption. Anticipates AI-related risks (bias, adversarial attacks, model drift). Leverages AI tools for threat detection and privacy while mitigating risks.Innovation/ Foresight&nbsp;Anticipates future risks including AI-driven attacks, deepfakes, and quantum threats.Evaluates UWW work processes, products and systems. Promotes ways to continuously improve them. Encourages and guides others to consider alternatives to currentAccountability/Results Orientation&nbsp;Takes ownership of work and outcomes achieved, selecting the best work approach, while delivering against commitments, models ethical integrity. Is accountable for the achievement of assigned work projects. Collaborates with others to establish work project parameters, desired results/outcomes, and resource requirements. Keeps team leader(s) informed on work progress and changes in work direction. Behaves ethically and honestly in all activities performed on behalf of UWW. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking&nbsp;Balances innovation, compliance, and risk minimization. Evaluates available information&nbsp;and recommends a course of action. Contributes own assessment of risks and&nbsp;implications of decisions in team decision-making efforts. Uses judgment appropriately&nbsp;in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration&nbsp;Builds trust across diverse stakeholders and adapts to change.Contributes to the achievement of team objectives by helping others to complete tasks on own initiative. Shares information/ideas with other team members. Carries out assigned work projects. Identifies ways to make a greater contribution to the team. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management&nbsp;Develops partnerships to elevate organizational maturity. Utilizes rapport to build trust and collaboration with others. Identifies and shares mutual benefits/needs in working together. Is ethical in dealing with others to achieve the desired results. Interacts and communicates with diverse stakeholders effectively. Fosters and maintains working relationships across the UW system.Communications&nbsp;Distills complex issues into actionable insights for technical and non-technical audiences.&nbsp;Expresses work issues and problems in a clear and concise manner. Communicates effectively with others up, down, and across the organization to achieve expected organization results. Gives and receives constructive feedback. Seeks direct input on team effectiveness and environment.This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted salary range for this position is currently $136,000 to $155,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information. &nbsp;We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

United Way Worldwide

Senior Director, Privacy and Cybersecurity

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvement and change across business processes, applications, and staff teams. Projects vary in scale, ranging from straight-forward and contained to complex and large scale. With United Way’s focus on racial equity, this position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability. A well-positioned candidate balances their strong project management and business analysis skills with excellent people skills and an approach rooted in racial equity.Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensure they are delivered within scope, budget, and in a timely manner, meeting or exceeding the goals of the project. The Project Manager learns and understands United Way’s internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio.&nbsp;With a significant focus on procurement, the IT Project Manager must apply strong business analysis skills to elicit key information from stakeholders, clarify requirements, and assess processes. This includes being comfortable working with and analyzing data. The role requires the ability to translate findings into clear, actionable formats, such as workflows and requirement documents, that support vendor and stakeholder understanding. In addition, the IT Project Manager must be able to quickly learn and understand new technologies, evaluate and compare vendor solutions, and provide insights that guide procurement and implementation decisions and execution.&nbsp;Along with the IT Leadership Team, the IT Project Manager partners across departments to negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio, such that it is right sized according to the available resources and shifting priorities of the organization.This position will remain open until filled; however, priority consideration will be given to applications submitted within the first two weeks. We encourage interested candidates to apply early. &nbsp;Compensation:<ul><li>The pay range for this job is $80,750 - $85,000/annually.</li><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul>Essential Duties:<ul><li>Manages the United Way IT Project Portfolio.&nbsp;</li><li>Contributes to annual planning, setting the IT project commitments for the coming year.&nbsp;</li><li>Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status.</li><li>Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall).</li><li>Provides tactical and team leadership throughout project lifecycle.</li><li>Strategizes and executes change management.&nbsp;</li><li>Understands and stays informed of current and future business technologies; does cost/benefit analysis and leads evaluation of solutions for software selection.</li><li>Elicits key information from stakeholders and vendors, performs data analysis, and documents business requirements and other helpful data visualizations that support business analysis and decision making.</li><li>Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables.</li><li>Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work.</li><li>Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific decisions, risks and issues; minimizes impact on project delivery.</li><li>Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable for deliverables.</li><li>Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results.</li><li>With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change.</li><li>Evaluates and measures project performance in support of United Way’s culture of learning and improvement; executes project closure, transitioning project to regular business operations.</li><li>Performs other duties as assigned.</li></ul>Knowledge, Skills, and Abilities:<ul><li>Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications.&nbsp;</li><li>Ability to manage software procurement.</li><li>Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives.</li><li>Demonstrated ability to perform business systems analysis.</li><li>Intermediate to advanced knowledge of organization and processes, information systems, and computer software applications. &nbsp; &nbsp; &nbsp; &nbsp;</li><li>Demonstrated ability to adapt to constantly changing circumstances and needs.&nbsp;</li><li>Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.</li><li>Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base; includes racial equity training and experience.</li><li>Adept in oral and written communication techniques, channels and applications.</li><li>Fluent in decision and concept framing techniques.</li><li>Demonstrated ability to perform basic data analysis.</li><li>Lived experience and/or demonstrated professional skills working within a diverse work environment.</li><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent, in business administration, project management or related field; at least 5 years’ experience working in project management; business analysis experience; Project Management Professional (PMP) certification; procurement experience; and strong O365 skills required.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul>Application Procedures:Please click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;source=CC2&amp;lang=en_US&amp;selectedMenuKey=CareerCenter&amp;jobId=581748" target="_blank">here</a> to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;source=CC2&amp;lang=en_US&amp;selectedMenuKey=CareerCenter&amp;jobId=581748" target="_blank">here</a> to access the Career Center to apply.***

United Way of King County

IT Project Manager

Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The Vice President, Technology Operations &amp; Digital Transformation is a senior executional leadership and forward-looking role responsible for driving operational excellence, technology modernization, and cross-enterprise platform integration. Reporting directly to the Chief Technology Officer, this leader ensures that core technology services are robust, scalable, and aligned with the mission and long-term vision of the organization. The role combines strategic oversight with day-to-day management of critical systems, vendor ecosystems, business continuity planning, and enterprise-wide technology initiatives.​ &nbsp;Key ResponsibilitiesOperational Leadership &amp; Service Excellence<ul><li>Lead and evolve the organization’s technology operations, including infrastructure, and IT service management (ITSM).</li><li>Co-lead evolving enterprise platforms (e.g., CRM, ERP, data environments).</li><li>Establish and manage performance benchmarks, KPIs, and SLAs for all technology services.</li><li>Drive continuous improvement initiatives to increase reliability, reduce cost, and enhance the end-user experience.</li></ul>Digital Transformation Strategy<ul><li>Partner with the CTO to define and execute the digital transformation roadmap.</li><li>Lead initiatives that modernize core systems, introduce automation, and increase the use of AI and data-driven technologies.</li><li>Promote the adoption of cloud-native technologies and emerging tools aligned with enterprise goals.</li></ul>Business Continuity &amp; Risk Management<ul><li>Develop and lead the organization’s business continuity and disaster recovery planning.</li><li>Oversee risk assessments and delivery of mitigation strategies to ensure resilience of key systems and services.</li><li>Coordinate enterprise-wide continuity exercises and ensure compliance with policy, audit, and regulatory standards.</li></ul>Enterprise Architecture &amp; Platform Oversight<ul><li>Oversee integration and optimization of enterprise platforms, ensuring scalability and interoperability across business units.</li><li>Provide architectural guidance for new technology investments and ensure alignment with strategic priorities.</li><li>Support enterprise data governance, cybersecurity practices, and compliance frameworks in partnership with key stakeholders.</li></ul>Vendor &amp; Budget Management<ul><li>Manage key vendor relationships and ensure delivery of value through negotiated service contracts.</li><li>Collaborate with Finance and Procurement and oversight and management responsibility of the technology operations budget and capital planning.</li><li>Ensure transparency and accountability in project delivery and investment prioritization.</li></ul>Team Leadership &amp; Culture<ul><li>Mentor and develop a high-performing team of directors, and operational leads.</li><li>Foster a culture of innovation, collaboration, accountability, and equity.</li><li>Champion inclusive technology practices and ensure alignment with organizational values.</li></ul>Key Elements of the RoleThe VP, Technology Operations &amp; Digital Transformation will be accountable for driving the following critical elements of organizational transformation:<ul><li>Technology Adoption: Leading the implementation and integration of advanced digital technologies including cloud computing, big data analytics, artificial intelligence (AI).</li><li>Process Modernization: Streamlining and automating core business processes to enhance operational efficiency and reduce overall costs.</li><li>Customer Engagement: Elevating the quality of service and stakeholder engagement through digital platforms, data-informed outreach, and multi-channel communication.</li><li>Innovation: Creating an ecosystem that encourages experimentation, agile development, and innovation in products, services, and delivery models.</li><li>Cultural Shift: Supporting a shift in mindset across the organization toward digital fluency, adaptability, and continuous improvement.</li></ul>Qualifications<ul><li>Bachelor’s degree in computer science, engineering, business, or related field; master’s degree preferred.</li><li>A minimum 12 years of progressive technology leadership experience, with a strong record in IT operations, enterprise platforms, and digital transformation.</li><li>Demonstrated expertise in managing business continuity and disaster recovery in complex environments.</li><li>Proven success leading large-scale transformation projects and technology modernization efforts.</li><li>Demonstrated knowledge of cloud computing (Microsoft Azure, AWS), enterprise systems (Salesforce), and IT service management frameworks.</li><li>Excellent executive communication skills and a track record of partnering effectively with C-level leaders and cross departmental functions.&nbsp;</li></ul>Preferred Attributes<ul><li>Executive presence and strategic foresight.</li><li>Skilled in navigating matrixed environments and aligning diverse stakeholders</li><li>Experience working in nonprofit or mission-driven organizations.</li><li>Strong project portfolio governance and vendor management skills.</li><li>Passion for ethical, inclusive, and human-centered technology leadership.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $195,000 to $215,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, ­­­skills, experience, position, equity, and market.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a> and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.

Vice President, Technology Operations & Digital Transformation

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

5 IT / Computer Engineering Jobs