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Position Summary(Eligible for Hybrid/ 3 days in office - Alexandria, VA)We are looking for an experienced Senior Technical Support Specialist to join our team and provide high-level assistance for complex technical issues. In this role, you will be responsible for diagnosing, troubleshooting, and resolving intricate technical problems for both customers and internal stakeholders. You will serve as a lead point of contact for escalated issues, mentor junior support staff, and collaborate with engineering and product teams to resolve systemic challenges. Your expertise and leadership will ensure that technical issues are resolved efficiently, while maintaining exceptional customer service standards.Key Responsibilities:<ul><li>Provide expert-level support for complex technical issues across hardware, software, networking, and cloud systems.</li><li>Monitor and process IT request&nbsp;</li><li>Manage inventory</li><li>Act as a point of escalation for the technical support team, resolving advanced problems that cannot be handled by lower-level support staff.</li><li>Troubleshoot, analyze, and resolve customer issues related to application performance, network connectivity, and security concerns.</li><li>Collaborate with product and engineering teams to diagnose root causes of recurring technical issues and recommend solutions.</li><li>Mentor and guide junior technical support team members, helping them grow in their technical capabilities and troubleshooting skills.</li><li>Develop and maintain technical documentation, including troubleshooting guides, FAQs, and knowledge base articles to assist with issue resolution.</li><li>Assist in the creation of training materials to improve team expertise and service delivery.</li><li>Provide proactive solutions for recurring issues by identifying patterns and implementing preventative measures.</li><li>Monitor and manage critical customer support cases, ensuring timely resolution in accordance with Service Level Agreements (SLAs).</li><li>Conduct post-mortem analyses for critical or major incidents, determining the root cause, developing action plans, and reporting back to relevant teams.</li><li>Participate in software and hardware upgrades, patches, and deployment activities, offering expert guidance and troubleshooting during implementation.</li><li>Stay up to date with emerging technologies and industry best practices to continuously improve service delivery and internal processes.</li><li>Ensure customer satisfaction by providing exceptional technical assistance, clear communication, and follow-up support.</li></ul>Requirements:<ul><li>Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).</li><li>Minimum of 5-7 years of experience in technical support, with at least 2 years in a senior or leadership role.</li><li>Expert-level knowledge of operating systems (Windows and macOS) and networking concepts (e.g., DNS, IP, routing, VPNs).</li><li>Strong experience troubleshooting complex software applications, hardware, and network-related problems.</li><li>Proficiency in working with MS365 platforms at help desk level&nbsp;</li><li>In-depth experience with enterprise-level support tools, ticketing systems, and ITSM practices (ITIL knowledge a plus).</li><li>Ability to lead root cause analysis and post-incident reviews, providing actionable insights and solutions.</li><li>Excellent verbal and written communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.</li><li>Strong problem-solving skills and the ability to work under pressure to meet deadlines.</li><li>Technical certifications such as CompTIA A+, Network+, Microsoft Certified Solutions Expert (MCSE), or HDI are preferred.</li><li>Ability to work independently and as part of a team in a fast-paced environment.</li><li>Able to perform normal IT-related physical tasks such as picking up 50 lb of equipment, installing IT equipment under the work desk, climbing a ladder to access IT equipment in the ceiling etc.</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENTThe budgeted lifespan salary range for this position is currently $68,000 to $72,000 per year. &nbsp;Salary is determined by several factors including applicant’s knowledge, skills, experience, position, equity, and market.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance to budget of an assigned team. Participates in the articulation of and communicates work goals and objectives, as well as expected work results. Assists in identifying work quality standards and training team members and accepts responsibility for the team's achieved outcomes. Protects the United Way brand, promoting its relevance and statue to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Evaluates available information and recommends a course of action. Contributes own assessment of risks and implications of decisions in team decision-making efforts. Develops and proposes effective alternative solutions. Uses judgment appropriately in decision-making. Knows when to shift decision-making upwards.Teamwork Collaboration -&nbsp;Shares pertinent information and keeps team members informed on a regular basis. Ensures that processes, systems and resources are available and direct them properly to enable the team to efficiently accomplish its goals and objectives. Able to adapt quickly to changing conditions or performance expectations. Able to focus on assignments during periods of change and/or uncertainty.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.Innovation/Creativity -&nbsp;Shares a deep commitment to the UW vision. Develops a "connected" vision for the Group. Has a plan to meet Group vision and contribute to overall success. Promotes a climate that values and rewards innovation and creativity. Acknowledges and champions the efforts of others to "think outside the box.” Maintains knowledge of current and emerging trends that affect United Ways, UWW and/or the non-profit sector. Demonstrates ability to analyze information and translate into specific, effective action/solutions.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need a reasonable accommodation because of a disability for any part of the employment process, please e-mail&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits including: health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.LIVE UNITED.

United Way Worldwide

Senior Technical Support Specialist

POSITION SUMMARY Responsible for the planning, implementation, and continuous improvement of the Heart of Florida United Way’s TECHquity program. The internal title for this position is Program Manager, Techquity. KEY RESPONSIBILITIES &amp; ESSENTIAL DUTIES OF POSITION An individual must be able to perform each essential duty listed below at a satisfactory level:<ul><li>Oversee the day-to-day operations of all programmatic areas under the position’s scope.</li><li>Develop content expertise on all programmatic areas under the position’s scope.</li><li>Implement and maintain policies and procedures in all programmatic areas under the position’s scope.</li><li>Identify, develop, and implement programs that align with and advance the collective vision of the TECHquity initiative.</li><li>Develop and provide training on all programmatic areas under the position’s scope.</li><li>Constantly monitor and provide leadership and support to direct reports.</li><li>Meet with direct reports on a regular basis to ensure effective communication, coaching, and professional development.</li><li>Ensure that the team maintains detailed, accurate and timely records.</li><li>Conduct formal performance reviews to ensure pre-established criteria are met and learning opportunities are offered.</li><li>Ensure adherence to all organizational policies and procedures, staying informed about updates, and promoting compliance within the team.</li><li>Collaborate with department leadership to develop strategies that will maximize synergies among all current and new program areas.</li><li>Develop and maintain existing partnerships with key stakeholders.</li><li>Provide detailed reporting on program outputs and outcomes for key stakeholders.</li><li>Work closely with the Grants Administration team on monitoring reports, deliverables, and proposals.</li><li>Collect participant success stories to highlight program achievements.</li><li>Maintain client and staff confidentiality and adhere to HIPAA, FIPA, PHI, PII requirements.</li><li>Facilitate outreach events to increase knowledge of TECHquity program services.</li><li>Contribute to overall organizational success by performing other duties and responsibilities as assigned.</li></ul>JOB REQUIREMENTS Job requirements include:<ul><li>Associate degree or equivalent combination of experience and education may be considered in lieu of degree. Bachelor’s degree preferred.</li><li>Three to five years in nonprofit, information technology, program management, or project management preferred.</li><li>Knowledge or ability to assimilate information related to the digital divide.</li><li>Public speaking and presentation experience required.</li><li>Advanced experience with Microsoft Office required.</li><li>Customer service skills and experience required.</li><li>Ability to edit, complete, and assemble reports.</li><li>Attention to detail and accuracy.</li><li>Excellent analytical skills.</li><li>Ability to multi-task and work in a fast-paced environment.</li><li>Strong communication skills, both written and orally, required.</li><li>Ability to utilize critical thinking and problem-solving skills.</li><li>Ability to utilize organizational skills effectively.</li><li>Must have access to a private, secure, and stable internet connection.</li><li>Must have access to a quiet, confidential workspace.</li><li>Bilingual is a plus.</li></ul>COMPETENCY REQUIREMENTS ​Communications - Ability to communicate effectively.&nbsp; Business Ethics - Ability to work with integrity and ethics.&nbsp; Problem Solving - Ability to identify and resolve problems.&nbsp; Planning &amp; Organization - Ability to plan and organize work activities. Leadership - Motivate and inspire others. Conflict Resolution - Encourage open communication to resolve difficult situations. Managing People - Provide direction to subordinates that encourages performance. This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. PHYSICAL DEMANDS Physical demands include:<ul><li>Constantly remaining in a stationary position, often sitting for prolonged periods.</li><li>Constantly communicating with others to exchange information through speaking, hearing, reading, and writing.</li><li>Constantly repeating motions and fine manipulation that may include the wrists, hands and/or fingers. Ability to type using a keyboard.</li><li>Constant use of standard office equipment such as the telephone and/or headset, copier, and computer.</li><li>Constantly assessing the accuracy, neatness and thoroughness of the work assigned.</li><li>Constantly viewing information on a computer screen.&nbsp;</li><li>Frequently traveling to the office or offsite location.</li><li>Occasional standing for prolonged periods.</li><li>Occasional lifting and moving of items weighing up to approximately 30 pounds.</li><li>Occasional bending, stooping, or kneeling.​​​​​​</li></ul>WORKING CONDITIONS Working conditions include:<ul><li>Hybrid inside working environment.</li><li>High level of long periods of concentration.</li><li>Frequent interactions with internal and external customers.</li><li>Reliable transportation required.</li></ul>Heart of Florida United Way offers a very extensive benefits package for full-time employees that we are very proud to share with you! Medical Insurance (Health, Dental, Vision) – on the 1st day and HFUW pays 80% of your premium. Company-Paid Benefits – HFUW provides all full-time employees with the opportunity to enroll in short-term &amp; long-term disability insurance, as well as $50,000 in life insurance, all 100% paid by HFUW. 401k w/ Company Contribution – not only does your 401k start on the 1st of the month following your start date, but after 1 year of employment and 1000 hours worked, you will receive 5% contribution from HFUW, regardless of your personal contribution to your plan. Paid Time Off – HFUW offers an extensive amount of time off so you can focus on your personal health, family priorities, and work-life balance.&nbsp; Full-time employees start accruing paid time off (5 weeks your 1st year) off upon hire, with generous carry over and accruals.

Program Manager, Tech Education 

Position Summary:&nbsp;(Eligible for Hybrid/ 3 days in office - Alexandria, VA)The IT Security and Privacy Engineer will play a critical&nbsp;role in maintaining and strengthening United Way Worldwide security and privacy posture. Reporting to the Sr. Director, Privacy and Cybersecurity, this position supports the organization’s strategic goals by ensuring a robust, scalable, and continuously improving approach to security and privacy.&nbsp;This role combines a strong technical focus with an emphasis on documentation, monitoring, and collaboration. &nbsp;Candidates with a passion for developing innovative solutions, solving complex problems, and cultivating a security-first mindset across the organization will excel in this position. 3+ years of relevant experience in the field. Nonprofit experience valued.Key Highlights:<ul><li>Strategic Impact; Act as a key driver of security and privacy improvements, aligning efforts with nonprofit challenges and opportunities.</li><li>Dynamic Growth: Gain real-world experience in balancing governance and operational demands, while promoting security and privacy by design.</li></ul>If you excel under pressure, bring a calm, thoughtful, and focused demeanor to challenges, and are excited to grow your expertise in a supportive and mission-aligned environment, this is the role for you!Key Responsibilities and Essential Duties:<ul><li>Ensure, maintain and document security compliance across all platforms and applications.</li><li>Monitor emerging threats and stay informed on industry security best practices.</li><li>Evaluate and recommend new technologies and initiatives, emphasizing privacy and security by design principles.&nbsp;</li><li>Develop and lead security training and awareness initiatives across staff and key stakeholders.&nbsp;</li><li>Monitor data sets to manage data retention policies</li><li>Collaborate with application and platform administrators to optimize security protocols and implement remediation strategies.&nbsp;</li><li>Actively contribute to the following teams and initiatives:<ul><li>Incident Response Team</li><li>Disaster Recovery and Business Continuity Planning</li><li>Risk Assessments</li><li>Policy Development</li><li>Vulnerability and Patch Management</li><li>Vendor Security Assessments</li><li>Compliance audits, reviews, and remediation efforts.</li></ul></li></ul>Job Requirements:Candidates should have experience with some or all of the following areas:<ul><li>IT Infrastructure and Security:&nbsp;<ol><li>Cloud security, platform security, and familiarity with AWS, Azure, and Microsoft 365 Security.</li><li>Experience with Zero Trust architecture and endpoint security solutions.</li></ol></li><li>Tools and Platforms:&nbsp;<ol><li>TenableOne, Splunk, OneTrust Third Party Risk Management, Salesforce, Snowflake, Drupal or other web applications.</li></ol></li></ul>Security Technical Expertise:&nbsp;<ol><li>Penetration testing, IT risk assessment, vulnerability management and remediation prioritization.</li></ol><ul><li>Threat Monitoring:&nbsp;<ol><li>Log aggregation, analysis, and threat detection.</li></ol></li><li>Frameworks and Standards:&nbsp;<ol><li>Knowledge of NIST 800-53, NIST Cybersecurity Framework (CSF), PCI Compliance, and CIS Baseline Benchmarks as well as other regulatory compliance measures.&nbsp;</li></ol></li><li>Privacy and Governance:&nbsp;<ol><li>Familiarity with privacy regulations such as GDPR, CCPA, and emerging privacy trends, and AI governance and security best practices.</li></ol></li><li>Excellent written and verbal communication and exceptional attention to detail</li><li>An interest in working for a non-profit and alignment with the mission of United Way.&nbsp;</li></ul>Educational Background and Certifications:<ul><li>Bachelor’s degree in Cybersecurity, Management Information Systems (MIS), Computer Science, or equivalent work experience.</li><li>Industry Certifications:&nbsp;Preference for candidates with industry certifications such as CIPP/US, CIPP/EU, CIPM, CISSP, CISM or Security+ or others relevant to cybersecurity are highly preferred</li></ul>This job description describes the general nature and level of work performed by employees assigned to this position. It should not be construed as an exhaustive list of all required duties, responsibilities, and skills. Reasonable accommodations may be made to enable disabled individuals to perform the essential functions of the job. You should be able to work on-site in the Alexandria, VA location; relocation assistance is not offered.&nbsp;SALARY STATEMENT:The budgeted lifespan salary range for this position is currently $110,000 to 130,000 per year. Salaries are determined by several factors including applicant’s knowledge, skills, experience.COMPETENCIESAn individual must be able to demonstrate the following competencies at a satisfactory level and be able to work onsite in Alexandria, VA:Accountability/Results Orientation -&nbsp;Is accountable for the work results and performance of an assigned department, as well as the effective and efficient utilization of UWW resources. &nbsp;Articulates and communicates work goals and objectives, as well as expected work results. Adheres to ed work quality standards &nbsp;in order to help ensure the attainment of departmental goals and objectives. Accepts responsibility for the outcomes achieved. Protects the United Way brand, promoting its relevance and status to the extent possible. Behaves ethically and honestly in all activities done on behalf of UWW and the movement. Demonstrates a commitment to UWW’s values, including diversity and inclusiveness.Decision-Making/Risk-Taking -&nbsp;Weighs the pros and cons of available options and provides input on departmental decisions. Seeks input from team leaders on the potential impact of decisions on their ability to effectively achieve desired outcomes/results. Identifies and communicates departmental/organizational tactics, challenges and opportunities.&nbsp;Teamwork Collaboration -&nbsp; Partner effectively across the organization’s diverse teams to achieve goals. . Provides input and clarity of direction around organization and department goal priorities. Provide support to empower work departments to be effective in &nbsp;meeting established organizational goals and objectives. Initiates and co-directs group change initiatives and serves as a change agent.Relationship Management -&nbsp;Embodies and promotes UWW's values and guiding principles. Promotes a "win-win" philosophy in dealing with others. Serves as a role model in dealing with others to accomplish organization goals and objectives. Works effectively with United Way staff, volunteers and other stakeholders to achieve strategic direction. Able to manage and sustain key relationships to benefit the United Way movement and/or UWW. Formulates and communicates in an ethical and politically sensitive manner.Communications -&nbsp;Expresses ideas and concepts in a clear and concise manner. Is persuasive and influences others. Actively listens to others to understand their perspectives. Seeks input and feedback on individual, team and departmental performance and environment. Supports openness.This role requires a blend of technical expertise, analytical prowess, and effective communication skills to derive actionable insights from complex datasets. The successful candidate will contribute significantly to strategic decision-making processes. If you are passionate about privacy and security and contributing to organizational success, we encourage you to apply.ABOUT UNITED WAY WORLDWIDEUnited Way Worldwide seeks diverse, qualified professionals who want to make a difference in the world. If you are passionate about your work and desire to help others achieve enhanced education, income, and health, United Way Worldwide is the place for you.United Way Worldwide is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, creed, disability, veteran status, marital status, age, sex (including pregnancy), sexual orientation, gender identity, gender expression, national origin or ancestry, genetic information, and other legally protected characteristics, in accordance with applicable laws. The EEO is the Law poster is available here:&nbsp;<a href="http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf" target="_blank">http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf</a>. If you need reasonable accommodation because of a disability for any part of the employment process, please call (703) 836-7100 or email&nbsp;<a href="mailto:recruitment@uww.unitedway.org" target="_blank">recruitment@uww.unitedway.org</a>&nbsp;and provide the nature of your request and your contact information.We are a charter member of Employers of National Service and encourage AmeriCorps, Peace Corps, and other national service alumni to apply.United Way Worldwide is located in Old Town Alexandria, VA. We offer competitive salary and excellent benefits, including health, dental, life, short-term and long-term disability, employee assistance program, 403(b) plan, tuition assistance, paid time off, family sick leave, medical appointment leave, parental/adoption leave, dress for your day, free parking, onsite gym, monthly volunteering opportunities, and more.UNITED WAY WORLDWIDE’S DIVERSITY, EQUITY &amp; INCLUSION STATEMENT OF PRINCIPLEWe take the broadest possible view of diversity.&nbsp;We value&nbsp;the visible and invisible qualities that make you who you are.We welcome&nbsp;that every person brings a unique perspective and experience to advance our mission and progress our fight for the health, education, and financial stability of every person in every community.We believe&nbsp;that each United Way community member, donor, volunteer, advocate, and employee must have equal access to solving community problems.We strive&nbsp;to include diversity, equity, and inclusion practices at the center of our daily work.We commit&nbsp;to using these practices for our business and our communities.Join us in embracing diversity, equity and inclusion for every person in every community.

IT Security and Privacy Engineer     

Director of Data and Evaluation 
 

If you are skilled in developing and managing data and evaluation systems, can skillfully facilitate groups, and can 
lead others to support a healthy data culture, United Way of Asheville and Buncombe County (UWABC) is where 
you want to be. The Director is part of the Community Impact department and will lead data collection, analysis, 
reporting, and improvement processes across the department’s teams (United for Youth, Community Schools, 
Community Engagement) and alongside partnering organizations. All of this work is in service to UWABC’s 
long-term strategic vision and our community’s bold community goal that by 2035, ALL Asheville City and 
Buncombe County students graduate from high school ready and fully prepared to pursue their goals and dreams. 

KEY RESPONSIBILITIES 
 
Organize and manage UWABC community impact data 

â Establish and maintain clear roles and responsibilities for staff and contractors regarding collaborative 
community impact data management and evaluation 

â Facilitate all data migration, data integration, and data management tasks related to the Community Impact 
department 

â Support the future integration of Community Impact data into UWABC’s new Customer Relationship 
Management (CRM) system 
 

Collect, evaluate and share UWABC community impact data 
â Lead process to establish and manage an efficient, simple data system/infrastructure to collect, visualize, 

evaluate and share (report) our impact 
â Work closely with Associate Director Grants to establish an efficient, comprehensive system to ensure that 

grant applications, outcomes tracking, and reporting are done accurately and on time for a variety of 
funders, including federal agencies and private foundations 

â Lead Community Impact department’s data collection, analysis, data visualization (internal dashboards), 
integration, and reporting 

â Coordinate and communicate with all UWABC departments to ensure access to key data points and visuals 
that support sharing our brand narrative with various audiences 
 

Support the development of UWABC/partner performance measures 
â Provide technical assistance and support for Community Schools and for contracted community partners 

working in Community Schools to create systems for collecting, evaluating, and sharing performance 
measures 
 

Manage United for Youth (U4Y) data and evaluation framework 
â Ensure development and management of a cohesive U4Y data/evaluation framework that includes data, 

sources, and methods that are mutually agreed upon by partners as sound and important to the community 
 

Ensure adoption and alignment of United for Youth data and evaluation framework 
â Ensure alignment between U4Y indicators and district improvement strategies and school improvement 

plans 
â Provide technical assistance and support for U4Y partners to create aligned systems for data collection, 

evaluation, and sharing. 
 

Manage United for Youth Community dashboard 
â Manage data collection, transparency, analysis, and reporting on community wide key indicators on 

publicly-facing dashboards to ensure that U4Y partners and stakeholders have access to key data for 
celebration and problem-solving 
 
 

Updated 1.10.25 


Support Learning Circle academic database 
â Support Community Partners with FERPA training and Learning Circle training and utilization (through at 

least June 2025) 
â Manage data flows between Student Success Planning Dashboard (Learning Circle) and PowerSchool 

(through at least June 2025) 
 

Center equity in data 
â Facilitate learning and promote equitable data practices within the organization and across the external 

impact areas 
â Promote understanding of community performance and progress toward the bold community goal through 

analysis and reporting on outcomes, including examination of inequities for multiple demographics, 
including by race. 
 

Minimum Requirements 
â Bachelor’s degree in relevant field (Education, Data, Program Evaluation, Statistics, Urban Studies, Public 

Health, Policy, Social Work) and three years of experience applying knowledge or an equivalent combination 
of education and experience 

â Proficient with software, including Google Suite, Asana, and Salesforce (or similar programs) and strong 
ability to learn and use a variety of other platforms (e.g. Airtable, PowerBi) 

â Intermediate or advanced knowledge of Microsoft Excel or Google Sheets 
â Ability to explain complex technical concepts and support key internal/external stakeholders’ 

understanding of those concepts 
â Excellent interpersonal and communications skills in English (verbal and written) 
â Works effectively with people from different backgrounds and with different levels of technical skill (and 

comfort serving as a bridge between stakeholders with more-technical and less-technical roles and 
perspectives) 

â Commitment to the mission and guiding principles of UWABC and ability to model those principles 

Technical Skills, Abilities, and Other Requirements 
â Demonstrated ability to quickly learn and use a variety of software platforms and new skills 
â Understanding of the public education system and youth service organizations 
â Ability to productively manage internal and external stakeholders, even in the absence of formal authority 
â Experience leading diverse, interagency teams and/or workgroups working toward a common goal 
â Ability to work in a complex and collaborative environment with schools and community organizations 
â Ability to define problems, collect data, establish fact and draw valid conclusions 
â Comfort facilitating complex conversations both 1:1 and in groups of all sizes 
â Holds self and other team members accountable for achieving results 
â Strong troubleshooting, analytical and problem solving skills 
â Experience handling sensitive &amp; confidential information 
â Ability to clearly &amp; concisely express and exchange detailed information and ideas to both technical &amp; 

non-technical personnel &amp; partners via spoken and written word 
â Clear vision for the role of data-driven educational improvement that centers on the humanity of all 

students 

Nice to Have 
â Understanding of Asheville and Buncombe County school systems and youth service organizations 
â Prior experience with PowerSchool or other school data/information systems 

Work Environment 
The physical and mental demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this position. Reasonable accommodations may be made to enable 
individuals who are differently-abled to perform the essential functions. 
 


<a href="https://www.unitedwayabc.org/vision-mission" target="_blank">https://www.unitedwayabc.org/vision-mission</a>


While performing the duties of this position, the employee is regularly required to: 
â Sit, stand, walk, reach with hands and arms, talk, and hear 
â Use finger and hand motion 
â Must frequently lift and/or move objects up to 15 pounds&nbsp; 
â Specific vision abilities required by this job include close vision, distance vision, depth perception, and the 

ability to adjust focus 
â Moderate level of stress caused by tight deadlines or work focused on equity in education 
â Moderate level of mental and/or visual fatigue and/or eyestrain may result from looking at a computer 

screen for extended periods of time 
â Occasional work outside of normal business hours 
â Occasional travel is required 
â Moderate office noise level 

This position is exempt from overtime regulations. Hybrid work environment: a mix of office, remote, and 
community settings. As part of our hybrid work policy, new employees are required to work from the UWABC office 
a minimum of 3 days per week for the first 90 days and then, the schedule can be modified based upon 
conversation with the supervisor. 

Reports To: Sr. Vice President, Community Impact 
Supervises: 0 
Hours: 40/week 
Salary and Benefits: $61,000 - $68,000 annually plus full benefits, including: paid vacation, sick and personal leave; 
employer contributions to 401(k), contributions to health, dental, and vision insurance benefits, self-care fund, life, 
and disability insurance, and coaching and support. 
 
United Way of Asheville and Buncombe County is an equal employment opportunity employer and all qualified 
applicants will receive consideration for employment without regard to race, color, religion, sex, sexual 
orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic 
protected by law.

UWABC Office

United Way of Asheville and Buncombe County

Director Data and Evaluation

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The IT Project Manager is responsible for managing the planning and implementation of IT and organization-wide projects, leading improvements and change across business processes, applications, and staff teams. Projects vary in scale, ranging from application selection to complex, large scale, operational changes involving multiple, interconnected applications and processes and several departments. This position contributes to the organizational strategy of strengthening organizational culture by investing in people and systems, improving the employee experience, and developing a culture of trust and accountability.Under minimal supervision, the IT Project Manager uses good judgment, skills and experience to direct projects and ensures they are delivered within scope, budget, and in a timely manner. The Project Manager learns and understands the internal business and applies knowledge of the global business and technology environments to yield the most successful possible outcome for the organization’s project portfolio. This position has the capacity to impact our racial equity work both indirectly through providing tools that lead to better community outcomes and directly through daily interactions with staff, where approaching the work with an eye toward equity leads to better internal outcomes.The IT Project Manager works with the IT Director and Associate Director to partner across departments, negotiate and agree upon the organization’s annual IT project commitments. The IT Project Manager manages the United Way IT Project Portfolio such that it is right sized according to the available resources and shifting priorities of the organization.This position does not offer visa sponsorship. Candidates must be legally authorized to work in the United States without the need for sponsorship.Job Video Link: &nbsp;<a href="https://lmna.io/prgpb" target="_blank">https://lmna.io/prgpb</a> &nbsp;Compensation:The pay range for this job is $80,750 - $85,000.<ul><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul> &nbsp;Essential Duties: &nbsp;<ul><li>Manages the United Way IT Project Portfolio by building relationships with internal business leaders and evaluating project resource capacity combined with an understanding of the organization’s strategic direction and business objectives</li><li>Contributes to annual planning, especially as it relates to setting the IT project commitments for the coming year&nbsp;</li><li>Manages the IT project request process including a clear, well-communicated path for staff to request projects and stay informed of their status</li><li>Applies current project management industry best practices in support of quality, consistency, and effectiveness (e.g., PMI, Agile, Waterfall)</li><li>Provides tactical and team leadership throughout project lifecycle</li><li>Strategizes and executes change management&nbsp;</li><li>Analyzes the people, process, and technology aspects of the business; provides option analysis and decision-making frameworks to determine project direction and risk management</li><li>Understands and stays informed of current and future business technologies; does cost/benefit analysis and evaluates solutions for software selection</li><li>Acquires goods (software) and services (vendor) through a fair and thorough bidding process, including racial equity survey and possible RFP; negotiates contracts to United Way’s advantage; onboards and strategically manages vendor to optimize outcome for United Way, focusing on cost, schedule, and project deliverables</li><li>Plans projects, developing all guiding artifacts such as project charter, business requirements, detailed project plan, risk/issues log, and scope of work</li><li>Manages and controls projects by monitoring, tracking progress, and guiding the project through to completion; identifies and captures project specific risks and issues; minimizes impact on project delivery</li><li>Successfully establishes and maintains relationships with project team members, product owner, project sponsor, and all stakeholders, including third parties/vendors, establishing effective communication, including status reporting, risk and issue management, consensus building, and holding individuals accountable</li><li>Creates user acceptance testing plans and manages testing process during project execution, ensuring that all participants’ time is well-used in support of desired results</li><li>With support of the IT Team, facilitates any necessary training curriculum design resulting from application implementation and business process change</li><li>Evaluates and measures project performance in support of United Way’s culture of learning and improvement.; executes project closure, transitioning project to regular business operations</li><li>Performs other duties as assigned</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li><li>Lived experience and/or demonstrated professional skills working within a diverse work environment.</li><li>Proven experience in formal project management and change management methodologies (PMI, Agile, Waterfall, etc.) for successful project delivery across the full project lifecycle, including estimating effort and managing scope, requirements, quality, time, risks and communications</li><li>Understands the business benefits of the project and the linkage between project/program goals and organizational strategy and objectives</li><li>Demonstrated ability to perform business systems analysis</li><li>Intermediate knowledge of organization and processes, information systems, and computer software applications</li><li>Demonstrated ability to adapt to constantly changing circumstances and needs.&nbsp;</li><li>Proven collaboration and relationship-building skills, seeking the opinion of others to reach creative solutions.</li><li>Demonstrated ability to collaborate across work teams and to work effectively with a diverse customer base</li><li>Adept in oral and written communication techniques, channels and applications.</li><li>Fluent in decision and concept framing techniques</li><li>Demonstrated ability to perform basic data analysis and reporting&nbsp;</li></ul>Education and/or Experience:Bachelor’s degree, or equivalent, in business administration or data/project management or related field. At least 5 years’ experience working in project management or systems management required. Business analysis background is highly desirable. Project Management Professional (PMP) certification a plus.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul><h2>Application Procedures:</h2>Please click&nbsp;<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to apply online via the following link<a href="https://nam10.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.uwkc.org%2Fabout%2Fcareers%2F&amp;data=05%7C01%7CHumanResources%40uwkc.org%7Cfb7dd7b1db5747c07ba108da351eaa7c%7Cfb1ebf80d86b4955bbd82ad75800dfda%7C0%7C0%7C637880703096012597%7CUnknown%7CTWFpbGZsb3d8eyJWIjoiMC4wLjAwMDAiLCJQIjoiV2luMzIiLCJBTiI6Ik1haWwiLCJXVCI6Mn0%3D%7C3000%7C%7C%7C&amp;sdata=dH%2Be1FWGz6Ht9%2FII5feHNavV%2FQPEkbi1U0LPvx6ah%2BE%3D&amp;reserved=0" target="_blank">.&nbsp;</a>You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=498317&amp;source=CC2&amp;lang=en_US" target="_blank">here</a>&nbsp;to access the Career Center to apply.***

United Way of King County

IT Project Manager

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Desktop Support Specialist Reporting To: Director, IT 

 Department: IT Position: Full-Time/ Non-exempt 


Purpose of Position 
The Desktop Support Specialist will support the end-user computer needs for functionality, systems 
updates and hardware deployments. The role provides support to Orange County United Way teams by 
providing user assistance and training on both systems and applications used by the organization. 
End-user and system support is provided for both onsite and remote employees, the need to 
troubleshoot and fix problems will occur regularly using remote connectivity tools. 
The position will also be responsible for hardware and software deployments, inventory controls, user 
training on systems and applications. 
 

Key Duties and Responsibilities 
 • Provide desktop systems and user support to ensure required computer capabilities are 

available to all users 

 • Develop and provide systems and software training to the end-users 

 • Manage trouble tickets and ensure customer satisfaction 

 • Install, configure, test, maintain, monitor, and troubleshoot end-user workstations and related 
hardware and software for local and remote users 

 • Develop and maintain an inventory of all IT desktops, components and equipment 

 • Maintain documentation on all desktop processes and procedures 

 • Ensure that application and system updates are in place 

 • Deploy, implement, troubleshoot and support the workforce environment 

 • Monitor the ongoing operation of the Windows environment 

 • Identify risk and challenges and implements corrective actions as needed 

 • Performs related work as assigned 

 
Core Competencies 

 • Proficient computer software and hardware troubleshooting skills 

 • Working knowledge of networking and troubleshooting skills 

 • Excellent communication skills (verbal and written) 

 • Ability to develop training materials, document processes, and procedures 

 • Demonstrated organizational skills with ability to manage multiple task simultaneously, meet 
and adapt to-fast paced support demands, demanding workload, and work with a diverse set of 
stakeholders. 

 • Exemplary interpersonal skills with the ability to interact and work with users 


 
 
Job Requirements /Technical Knowledge 

 • Skilled in Windows 10 environments 

 • Microsoft Office tools, Word, Excel, Outlook, Projects and Teams 

 • Networking and troubleshooting skills 

 • Computer software and hardware troubleshooting skills 

 • User desktop support 


Employment Standards 
 • Ability to work both remotely and onsite. 


Compensation 
 • $25.00 - $30.00 per hour. Competitive benefits. 

 
 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to 
successfully perform the essential functions of this job. Reasonable accommodations may be made to 
enable individuals with disabilities to perform the essential functions. 
 
While performing the duties of this Job, the employee is frequently required to be able to remain in a 
stationary position 75% of the time. The person in this position needs to occasionally move about inside 
the office to access file cabinets, records, and office machinery. Constantly operates a computer and 
other office productivity machinery, such as a calculator, copy machine and computer printer. 
Occasionally ascends/descends stairs, and constantly positions self to maintain computers in the office, 
including under the desks. The person in this position frequently communicates with coworkers and 
customers who have inquiries about our business operations and the community we service; therefore, 
the person must be able to exchange accurate information. The employee must occasionally lift and/or 
move up to 25 pounds. 
 

Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Desktop Support Specialist

United Way of Greater Cincinnati (UWGC) has an immediate opening for an IT Project Manager who will join our technology team and oversee a wide variety of technology-related projects across UWGC. The ideal candidate will be highly detail-oriented with excellent communication skills, effective problem-solving skills, and a proven track record of collaborating with vendors, in-house personnel as well as forming high-performing team of experts for each project to maximize resources and efficiency. This role will work closely with subject matter experts and cross-functional teams to improve service delivery, aligning technology with strategy, as well as adoption and governance of all UWGC’s technologies.
Key Areas of Responsibility:
Technology Strategy &amp; Implementation
<ul><li>Collaborate with cross-functional stakeholders to elicit, document, and prioritize business needs and requirements.</li>
<li>Work with functional and technical teams to design solutions that meet business requirements, including providing input on system design and functionality, identifying problems, creating solutions and implementing efficiency improvements.</li>
<li>Ensure initiatives align to the organization’s business objectives and final implementations stay on strategy.</li>
<li>Drive project management activities for technology initiatives, including project planning, monitoring progress, and identifying and mitigating risks. Proactively communicate project updates, progress, and issues effectively to ensure alignment.</li>
<li>Oversee acquisition of resources and materials as needed before and during projects and negotiating price and payment agreements with vendors.</li>
<li>Create and maintain detailed documentation, including project timelines, status reports, business requirements documents, process flow diagrams and user stories.</li>
<li>Manage the ongoing success of organizational technical implementations and governance.</li>
<li>Develop documentation and implement change management practices to implement process improvements and business continuity plans in collaboration with relevant teams.</li>
<li>Staying informed of relevant trends and industry news for current or new technology initiatives.</li>
<li>Act as a bridge between business stakeholders and technical teams.</li>
<li>Collaborate with QA teams to develop test plans and test cases.</li>
<li>Monitor testing activities to ensure the quality of delivered solutions.</li>
</ul>Minimum Qualifications:
<ul><li>Bachelor’s degree in business administration, Information Technology, or a related field.</li>
<li>Minimum of 5+ years of proven experience as a Project Manager or in a related role.</li>
<li>Extensive leadership experience and strong teaming abilities.</li>
<li>Excellent problem-solving skills.</li>
<li>Excellent analytical, computer and math skills.</li>
<li>Knowledge of new and established technologies (e.g. CRM, IT Infrastructure Systems, Financial Systems, Digital Engagement, Productivity tools, etc.).</li>
<li>Proficiency in project management methodologies (e.g., Agile, Scrum).</li>
<li>Ability to work independently and collaboratively as part of a team.</li>
<li>Strong attention to detail and organizational skills.</li>
</ul>DESIRED COMPETENCIES:
<ul><li>Demonstrates analytical and problem-solving abilities; absorbs new ideas and concepts quickly.</li>
<li>Passion for discovering new things and ability to learn quickly.</li>
<li>Effectively communicates and presents information in business-friendly and user-friendly terms and responds to questions from various levels within the organization and from stakeholders, business partners and external agencies.</li>
<li>Consults with team to prioritize key data sources, conduct analysis, identify key performance indicators, and create dashboards and reports.</li>
<li>High level of integrity and dependability with a strong sense of urgency and results orientation.</li>
<li>Proven experience and ability to lead, direct, coach and mentor teams in collaborative partnering to achieve goals.</li>
<li>Highly organized and effective in executing against cross functional initiatives.</li>
</ul>Salary starting $65,000 plus competitive benefits package.
Applicants should apply by&nbsp;Wednesday, January 31, 2024,&nbsp;via the link below:
<a href="https://jobapply.page.link/SLoDB" target="_blank">https://jobapply.page.link/SLoDB</a>
UWGC is an Equal Opportunity Employer Committed to Diversity, Equity and Inclusion&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;

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