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At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:This position supports the work of the National Service Program team in the accomplishment of team goals and objectives. Major areas of focus include leading AmeriCorps recruitment, providing administrative support to AmeriCorps members, and supporting grant compliance. The position collaborates with the National Service Program Manager, National Service Member Support Coordinator, HR, Accounting Department, AmeriCorps members, Community Service Program Leads, and the Engagement Team.Compensation:<ul><li>The pay range for this job is $28.58 - $30.08/hour.</li><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul>Essential Duties:<ul><li>Leads recruitment of 100+ AmeriCorps members annually in partnership with program leaders. Develops recruitment plan, implements recruitment strategy, and delegates tasks to other team members.</li><li>Responsible for attending recruitment events and developing new partnerships with schools, community-based organizations, and community leaders to support National Service Programs. Develop strong partnerships with BIPOC led organizations.&nbsp;</li><li>Works with IT, HR, and other departments to onboard new members and staff. Ensures timely and accurate deployment of technology, pay, benefits, etc.&nbsp;</li><li>Leads ongoing trainings and support for AmeriCorps members and staff on policies and procedures related to AmeriCorps, Compliance, payments, etc.</li><li>Coordinates community building activities for AmeriCorps Members. This includes development of monthly newsletter; management of UWKC AmeriCorps social media channels – Facebook, Twitter, Instagram, LinkedIn; engagement with Members to gather photos and stories.&nbsp;</li><li>Designs outreach materials (i.e. social media graphics, recruitment videos, recruitment toolkits, email templates, recruitment flyers); Creates social media strategy and copy (including stories of current AmeriCorps members); Utilizes email marketing including eGrants and Mailchimp; Partners with Brand team to leverage UWKC Social Media tools.</li><li>Serves as a liaison with funders on administrative compliance for AmeriCorps.&nbsp;</li><li>In partnership with program leaders, manages AmeriCorps hiring process including scheduling and interview setup.&nbsp;</li><li>Develops strategy to communicate with and engage alumni of UWKC AmeriCorps programs. &nbsp;</li><li>Ensures accurate and timely processing of all AmeriCorps related invoices, reimbursements, payments, and timesheets.&nbsp;</li><li>Coordinates procurement, tracking and organization of supplies (office and program related).&nbsp;</li><li>Manages process of securing and distributing ORCA LIFT Passes, coordinating housing stipends, leading health insurance enrollment to National Service Members.&nbsp;</li><li>Performs general office administration work, event coordination, and other related duties as assigned.&nbsp; &nbsp;</li></ul>Knowledge, Skills, and Abilities:<ul><li>Passion for leveraging AmeriCorps to help low-income people move out of poverty and homelessness.</li><li>Strong community outreach and volunteer/staff recruitment experience in a fast-paced environment.</li><li>Demonstrated commitment to Racial Equity and experience building racial equity and social justice strategies. &nbsp;</li><li>Strong project management experience; demonstrated ability to independently manage multiple concurrent projects and drive them to completion.</li><li>Detail-oriented, able to quickly and concisely synthesize large amounts of information.</li><li>Experience leveraging new technology, social media, and other tools on a daily basis.</li><li>Proven ability to multi-task; effective time and project management skills.</li><li>Excellent organizational and follow-through skills in a fast-paced environment.</li><li>Strong cross-team collaboration, facilitation, and consensus-building background; demonstrated ability to work independently in a team environment, and good decision-making skills.</li><li>Ability to handle confidential and sensitive information with discretion.</li><li>Excellent verbal and written communication skills, and presentation skills; understanding of correct usage of grammar, business English, basic math, and strong proofreading skills.</li><li>Demonstrated successful experience coordinating volunteer program activities.</li><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li><li>Lived experience and/or demonstrated professional and communication skills working within a diverse work environment or with diverse customers.</li></ul>Education and/or Experience:High school diploma or equivalent; Associate’s degree preferred. Three years’ experience in office administration, community outreach, program/project support and overseeing volunteer activities are highly desirable. Experience related to federal and other types of grants and working with AmeriCorps members highly desired.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul>Application Procedures:Please click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=576477&amp;source=CC2&amp;lang=en_US" target="_blank">here</a> to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=576477&amp;source=CC2&amp;lang=en_US" target="_blank">here</a> to access the Career Center to apply.*** &nbsp;

United Way of King County

National Svc Recruitment & Admin Coordinator

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;United Way of Northeast Florida (United Way) seeks a dynamic, mission-driven, and collaborative leader to serve as Vice President of the Information, Referral and Crisis Center&nbsp;- a newly restructured, integrated crisis response hub that unites 211, 988, first responders, and veteran support services under one umbrella. This innovative center serves as the region’s front door for individuals and families in crisis, connecting them to vital community resources and real-time support.The Vice President will lead the center’s operations, strategic vision, and collaborative partnerships to create a closed-loop system of care that improves outcomes for people experiencing mental health, housing, financial, and behavioral health crises.&nbsp;Key Responsibilities and Essential Functions:&nbsp;Strategic Leadership:The Vice President, Information, Referral and Crisis Center plays a key strategic role in partnership with the Community Impact team and across the organization and clearly articulates the vision, role, scope and impact of United Way’s Information, Referral, and Crisis Center portfolio of initiatives and investments. This position is a member of the executive leadership team and not only manages internal programming and investments but also plays a key role in working with funders, corporate leaders, the business community, the not-for-profit sector and the citizenry of our community to ensure that families have access to the resources needed.Strategic Leadership and Vision<ul><li>Provide leadership to initiatives that support United Way’s ALICE Promise, outcomes, and goals, including 2-1-1, 988, Mission United, and any other emerging initiative related to the Information, Referral, and Crisis Center.</li><li>Lead the strategic development and execution of United Way’s Information, Referral, and Crisis Center in alignment with United Way’s mission and values.</li><li>Ensure the seamless integration of 211, 988, and veteran support services within the Information, Referral, and Crisis Center model.</li><li>Drive performance outcomes and implement a data-informed service delivery model.</li><li>Serve as spokesperson for the Information, Referral, and Crisis Center and represent United Way at local, state, and national forums on crisis response.</li><li>Continuously assess, analyze, and benchmark business models within United Way network and other networks to support development and refinement of effective, innovative operations.&nbsp; &nbsp;</li><li>In tandem with Resource Development, leverage or secure additional funding to support efforts related to Information, Referral, and Crisis Center initiatives.&nbsp;</li><li>Ensure proper management of all budgets, including grants, associated with initiatives.</li><li>Serve as point person on internal and external committees to help ensure alignment and leadership throughout NE Florida; ensure United Way is known as the go to organization and subject matter expert in Healthy Communities.</li><li>Develop and maintain successful community partnerships and collaborations that help to scale resources and impact.</li><li>Maintain strong relationships with emergency responders, local governments, mental health providers, veteran organizations, and nonprofit partners.</li><li>Convene key stakeholders to align resources and establish system-wide crisis response protocols.</li><li>Co-lead collaborative community initiatives focused on mental health, housing stability, and crisis prevention&nbsp;</li></ul>Operational Oversight and Program Management<ul><li>Oversee daily operations of the Information, Referral, and Crisis Center, ensuring 24/7 service delivery that is high-quality and responsive to the needs of Northeast Florida.</li><li>Lead the adoption and ongoing management of the Information, Referral, and Crisis Center’s integrated technology platform, ensuring secure data-sharing and streamlined referrals.</li><li>Ensure quality assurance, compliance, and continuous improvement across all service lines.</li><li>Monitor call volumes, community needs, and workforce performance to inform staffing and resource deployment.</li><li>Directly supervise a cross-functional team, including program directors, managers, and a data analyst.&nbsp;</li><li>Provide professional development, coaching, and support to grow internal leadership capacity.</li><li>Provide strategic input and vision to support fundraising and multi-year investment strategies in cohesion with resource development and community impact.</li><li>Partner with the Marketing and Communications team to build awareness of the Information, Referral, and Crisis Center’s services and impact.</li></ul>Technology, Data and Analysis<ul><li>Experienced in utilizing technology, data systems and analysis to drive business and results.&nbsp;</li><li>Responsible for developing and implementing systems that will help United Way and the broader community understand current community needs and conditions.&nbsp;</li><li>Scale impact and help create a culture that understands and values data and analysis.&nbsp; &nbsp;</li><li>Use data and analysis to lead and drive communication, engagement, advocacy and mobilization around basic needs and related issues.</li><li>Partner with the Community Impact (CI) Team in developing the Priority Goals agenda by sharing data, analysis, trends and emerging issues.&nbsp; &nbsp; &nbsp; &nbsp;</li><li>Identify opportunities to seed innovative approaches to basic needs.</li><li>Create sets of, analyze, and communicate data for and to key stakeholders, internal and external, as it relates to Information, Referral, and Crisis Center and Healthy Communities work.</li><li>Lead coalition of Basic Needs partners with goal of driving results, identifying opportunities, and developing/implementing new initiatives.</li></ul>Disaster Relief Efforts&nbsp;<ul><li>Provide leadership internally and externally in times of crisis ensuring that all stakeholders are connected and communicate effectively during times of crisis.&nbsp;</li><li>Lead mobilization efforts in partnership with United Way internal departments, key funders, organizations, grass roots community leaders, government and the faith community as liaison and leader to maximize resources and impact.&nbsp; &nbsp;</li><li>Serve as lead staff person for United Way’s disaster relief efforts including the First Coast Relief Fund.</li><li>Serve as liaison to community’s Voluntary Organizations Active in Disaster (VOAD), Northeast Florida (NEFL) Long Term Disaster Recovery groups, City of Jacksonville’s Emergency Operation Center.</li><li>Assist United Way in its communications to internal and external stakeholders of ongoing efforts.</li><li>Ensure proper management of fiscal reporting and budgets to appropriate stakeholders.</li></ul>Communication – In partnership with marketing and communications ensure that a robust communication/marketing plan is developed and executed to raise awareness of community health and financial stability issues, successes, and opportunities. Provide leadership in communicating with internal and external stakeholders.&nbsp;Advocacy/Public Policy - Identify and monitor legislation pertaining to issues that impact United Way’s community health and financial stability work; build relationships with key elected officials to help support long term efforts and to position United Way as a subject matter expert and resource.&nbsp;Working with Community Partners – Coordinate research and other activities with initiative partners to minimize redundancies and align strategies and actions, including conducting individual outreach and education as needed. Coordinate with other projects and coalitions in the same field to maintain a full understanding of the current landscape of local and regional activities. Build and maintain relationships with community partners.<ul><li>Perform other such duties as may be assigned by the supervisory team&nbsp;</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;&nbsp;</li></ul>Experience/Qualifications:&nbsp;<ul><li>Bachelor’s degree required in Public Administration, Nonprofit Management, Social Services, Social Work, Health Administration, or related field; Master’s degree preferred.</li><li>Minimum of 7-10 years of progressive leadership experience in nonprofit, social services, emergency response sectors or public health.&nbsp;Demonstrated experience working with complex systems’ initiatives and community-based approaches with a goal of community-level improvement.&nbsp;</li><li>A strategic thinker and innovative problem solver, flexible and capable of adapting to changing priorities.&nbsp;</li><li>Deep knowledge and understanding of 211, 988, Mission United strongly preferred.</li><li>Proven experience managing multi-disciplinary teams and complex service delivery systems.</li></ul><ul><li>Experience with local and state advocacy and policy efforts.</li><li>Professional grant management experience, coordinating activities and requirements related to government-funded grants.&nbsp;</li><li>Strong written and verbal communication skills.&nbsp;</li><li>Strong interpersonal and public speaking skills and experience with diverse populations and multiple constituencies.</li><li>Ability to understand data sets and data analysis to make strategic recommendations and decisions for the Information, Referral, and Crisis Center that aligns with organizational strategy.</li><li>A high-degree of financial literacy and management experience.</li><li>A demonstrated commitment to a culture of organizational excellence.</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on United Way business must have reliable transportation, provide proof of a valid driver’s license and current automobile insurance.&nbsp;&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to drive, sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;This job description reflects the general duties and responsibilities necessary to fulfill the role of Vice President of United Way of Northeast Florida’s Information, Referral, and Crisis Center. Additional duties may be assigned as needed to meet organizational goals and objectives.&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;United Way reserves the right to adjust work location.&nbsp;

United Way of Northeast Florida

Northeast Florida

Vice President, Information, Referral & Crisis Center

United Way of the Virginia Peninsula 101 York Crossing Rd. Yorktown, VA 23692 (757)229-2222 Job Title:&nbsp;&nbsp;&nbsp;&nbsp;Corporate Relations &amp; Campaign Manager Reporting to:&nbsp;&nbsp;&nbsp;&nbsp;Director of Development Department:&nbsp;&nbsp;&nbsp;&nbsp;Resource Development Classification:&nbsp;&nbsp;&nbsp;&nbsp;Full-time, Salary Overall Purpose of this Role: This relationship-focused servant leader helps to support resource development and fundraising strategies on the Virginia Peninsula. This position oversees the United Way of the Virginia Peninsula corporate and employee engagement partnerships and campaigns, while working collaboratively with internal teams to ensure smooth execution and cross-functional support. This position is responsible for ensuring the success of the workplace giving campaign and year-round giving, developing and executing programs designed to augment UWVP’s fundraising and corporate relationship management strategies. Includes, but is not limited to, workplace giving campaign, new business solicitations, developing year-round giving programs, corporate sponsorships, and other strategies designed to build giving relationships with new and existing corporations. As a community fundraiser, the Corporate Relations &amp; Campaign Manager directly contributes to United Way of the Virginia Peninsula’s mission, mobilizing and leveraging funds to support nonprofit services, collaborative solutions, and essential household assistance. Through strategic corporate engagement and collaboration with both external and internal partners, this role helps ensure sustained support for those in need.Workplace Giving, Corporate Giving, and Sponsorships: •&nbsp;&nbsp;&nbsp;&nbsp;Develop, implement, and manage comprehensive corporate giving strategies that drive growth, retention, and engagement •&nbsp;&nbsp;&nbsp;&nbsp;Oversee and manage corporate campaign accounts to ensure alignment with fundraising goals •&nbsp;&nbsp;&nbsp;&nbsp;Support accurate and timely data entry related to campaign progress, donor information, and reporting needs •&nbsp;&nbsp;&nbsp;&nbsp;Develop targeted corporate market segment strategies to maximize outreach •&nbsp;&nbsp;&nbsp;&nbsp;Track and evaluate effectiveness of strategies, campaigns, and overall results •&nbsp;&nbsp;&nbsp;&nbsp;Monitor performance of campaigns, providing progress reports, projections, and data insights as needed •&nbsp;&nbsp;&nbsp;&nbsp;Identify opportunities for enhanced corporate engagement through sponsorships, matching gifts, and year-round giving programs •&nbsp;&nbsp;&nbsp;&nbsp;Develop individual relationships with corporate and community leaders •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate with internal United Way teams to align campaign messaging, donor stewardship, and engagement strategiesKey Competencies •&nbsp;&nbsp;&nbsp;&nbsp;Relationship Building: Ability to engage, motivate, and maintain positive relationships with donors, volunteers, community members, and colleagues •&nbsp;&nbsp;&nbsp;&nbsp;Team Player: Works well with others to achieve a shared goal, while also contributing to the team’s success •&nbsp;&nbsp;&nbsp;&nbsp;Collaborative: Proactively collaborates with internal teams across departments to ensure cohesive communication, strategy alignment, and optimal donor experience •&nbsp;&nbsp;&nbsp;&nbsp;Project Management: Ability to manage multiple projects simultaneously, prioritize tasks, and meet deadlines •&nbsp;&nbsp;&nbsp;&nbsp;Detail-Oriented: Strong attention to detail, ensuring accuracy and thoroughness in all tasks, including data entry and campaign documentation •&nbsp;&nbsp;&nbsp;&nbsp;Problem-Solving: The ability to troubleshoot issues, resolve conflicts, and adapt to changes quickly in a fast-paced environment •&nbsp;&nbsp;&nbsp;&nbsp;Adaptability to Change: Willingness to adapt to new processes, technologies, and program requirements, and help others adjust as well •&nbsp;&nbsp;&nbsp;&nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact •&nbsp;&nbsp;&nbsp;&nbsp;Action-Oriented: Look for new solutions to old problems, take on new opportunities, and approach challenges with a sense of urgency, high energy, and enthusiasm •&nbsp;&nbsp;&nbsp;&nbsp;Responsive: Ability to respond promptly to internal and external customers, prioritize inquiries, and act as needs arise Qualifications and Experience: •&nbsp;&nbsp;&nbsp;&nbsp;Minimum of 3 years’ experience in nonprofit fundraising or related role preferred •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in business, marketing, nonprofit management, communications or related field (or equivalent work experience) •&nbsp;&nbsp;&nbsp;&nbsp;Or, a comparable combination of education and work experience •&nbsp;&nbsp;&nbsp;&nbsp;Technical proficiencies in Microsoft Office Suite, internet search engines as an end user, and social media platforms •&nbsp;&nbsp;&nbsp;&nbsp;Ability to be up and moving around for long periods of time, up to 8+ hours a day for events and independently complete event set up that may require moving up to 30 pounds •&nbsp;&nbsp;&nbsp;&nbsp;Valid driver’s license, automobile insurance, and reliable transportationThis position works in-office and in the community. Remote and hybrid options are not available. Interested candidates should send their resume to <a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>. &nbsp;

United Way of the Virginia Peninsula (UWVP)

United Way of the Virginia Peninsula

Corporate Relations & Campaign Manager

UNITED WAY OF SOUTH HAMPTON ROADS 

Housing Navigator, NRHA 


Title: Housing Navigator (NRHA) 

Department: Community Impact 

Report To: Manager Financial Stability 

Date Created: February 2025 


Why Work for United Way: 

Do you want to leave work every day knowing that you made an impact? At United Way of South 

Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a 

new opportunity to make a difference. If you talk to our employees, the single trait we all have in 

common is passion. We work hard because we love what we do, and we know how much our 

community needs us. You’ll learn from some of the best in the business and be constantly 

challenged in an ever-changing industry. Plus, we offer excellent benefits and opportunities for 

advancement. If you want to be great while doing good, join the United Way team. 

Objectives &amp; Expectations: 

United Way improves lives by mobilizing the caring power of communities to advance the common 

good to help all residents thrive and live the best version of themselves. We all benefit when a 

child succeeds in school, when someone finds a job that sustains a family, or when more people 

get quality, affordable healthcare. As our community recovers from one of the deadliest pandemics 

in our country’s history, the United Way will play a pivotal role in helping residents from under-

resourced communities and the ALICE population (Asset Limited, Income Constrained, Employed) 

move towards self-sufficiency. 

 
Candidate must be customer focused, data-driven, organized, and results oriented. This position is 

based in Norfolk, and the Intake Specialist must be able to work on a flexible schedule that may 

include evenings and/or weekends to meet program needs. Must have your own vehicle, 

acceptable driving record and ability to travel independently to locations across South Hampton 

Roads. 

 
Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and 

progress our fight for the health, education, and financial stability of every person in every community. 

We believe that each United Way community member, donor, volunteer, advocate, and employee must 

have equal access to solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. 

We commit to using these practices for our business and our communities. 

 
Cultural Competence: The Intake Specialist adapts a lens of cultural competency that conveys 

empathy, support, and an understanding of the people they work with both internally and externally, 


engage with, and the people they serve. This competence helps to build trust and effective 

engagement, build stronger relationships, expand our organization’s reach, and more effectively and 

respectfully engage with people regardless of background. 

 
Core Competencies are characteristics that all employees are expected to exhibit as a member of the 

UWSHR team. For complete details that include attributes and behaviors please see the United Way 

Core Competencies Checklist in the shared Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better 
lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in 
cultivating and managing relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community 
and can mobilize resources (financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; 
creating, resourcing, scaling and leveraging strategies and innovations for broad 
investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results 
of the organization, and thus, the greater network. 

Essential Duties and Responsibilities include the following 

 • Travel to meet with clients at their home, community partner offices, satellite offices, etc.; if 
necessary, to ensure at-risk client’s access to services 

 • If an emergency situation, determine the appropriate type of financial assistance necessary to 
stabilize the client’s emergency situation 

 • Maintain detailed case records, complete required program documentation, and input timely case 
data into Apricot database 

 • Ensure data integrity throughout the client tracking process to confirm service referrals within 
UWSHR; and outside to community partners, are completed and customers are receiving all the 
services they need 

 • Process payments in SPENDwise, to ensure client’s emergency financial needs are addressed in 
a timely manner 

 • Processes data for monthly and quarterly reports, and as needed 

 • Carries out Other Duties as Assigned 

 • Ability to properly handle and manage confidential data 

 • Serve as a key member of the NRHA team to maintain and implement core 

program framework/changes, and strategies. 

 • Schedule and complete an in-depth intake assessment with all new referrals 

 • Ensure all participants have the most up to date acceptable forms of documentation submitted 

 • Thorough documentation of all completed appointments and communication 

 • Support Outreach and Engagement in the evenings and weekends as needed. 

 • With the program team, plan, organize and facilitate workshops and community groups 

around educational topics and peer support 


Outreach and Advocacy: 

 • Responsible for establishing trusting relationships with participants and their families while providing 
general support and encouragement. 

 • Provide ongoing follow-up, basic motivational interviewing, and goal setting with participant/families. 

 • Follow up with participants via phone calls, home visits and visits to other settings where participants can 
be found. 

 • Help participants set personal health related goals and attend appointments. 

 • Provide referrals for services to community agencies as appropriate. 

 • Help participants connect with transportation resources and provide appointment reminders 

in special circumstances. Transport participants based on UWSHR transportation policy. 

 
Community Collaboration: 

 • Effectively communicate UWSHR’s mission and vision. 

 • Work closely with NRHA staff and internal team to build trusting relationships with residents. 

 • Develop and maintain trusted relationships with community service providers to support participants with 
comprehensive and coordinated plans to achieve success. 

 • Knowledgeable about community resources appropriate to needs of participants/families. 

 • Participate in community conversations with internal and external stakeholders to break down complex 
problems and situations, develop strategies, and create solutions. 

 
Data &amp; Reporting 

 • Assist with the collection of client’s social, financial, and housing wellbeing status while enrolled to 

support reporting requirements to funders and measuring client’s progress. 

 • Support outcomes and metrics to assess the performance of programs to gauge their effectiveness in 
uplifting the community. Utilize the support of data to help drive programmatic shifts when needed. 

 • Responsible for providing consistent communication to Lead Navigator to evaluate participant/family 
status, ensuring that provided information, and reports clearly describe progress. 
 

Key Skills Requirements: 

 • Associate’s degree and/or equivalent experience 

 • HUD Certified Housing Counselor a plus but not required 

 • 1-2 years of experience in human services programs requiring direct client interactions required 

 • Knowledge of best practices in human services and of systems addressing the 
needs of Housing Choice Voucher Program participants and the ALICE population 

 • Ability to maintain respect for the confidentiality of information divulged by or on 
behalf of participants 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work 
independently and make sound decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage relationships, and perform in 
a high- paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel, PowerPoint 

 • Strong detail orientation and self-organized 


 • Administrative experience preferred 

Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example, pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to 
others accurately via spoken word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to 
lift, carry, push, pull or otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, 
computer terminal characters, transcription, and other similar objects at distances 
generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a 
private home, or elsewhere in the community including temperature variations, unpleasant 

odors, and potential allergens 

 • Although inside work is the rule, it is required that the individual be able to travel and 
may be exposed to a variety of weather conditions 

 • Driver’s License required with current valid auto insurance, and acceptable driving record 

 
Interested? Please send your cover letter and resume to <a href="mailto:humanresources@unitedwayshr.org" target="_blank">humanresources@unitedwayshr.org</a>. We will continue 
accepting applications until the position is filled. 
 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, 
qualifications, and abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of 
race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or 
genetics. Please Note: Requirements, skills, and abilities described above are representative of those that must be 
met by an employee to successfully perform the essential functions of this position with or without reasonable 
accommodation. In no instance, however, should the duties, responsibilities, and requirements be interpreted as all-
inclusive.

NRHA Navigator

UNITED WAY OF SOUTH HAMPTON ROADS 

Long Term Mobility Mentor 


Title: FT NFKthive Long-term Mobility Mentor 

Department: Community Impact 

Reports To: Lead Mentor 

Date Created: April 2025 


 
Why Work for United Way: 
Do you want to leave work every day knowing that you made an impact? At United Way of South Hampton Roads (UWSHR), 

you’ll work in a fun and supportive environment where every day is a new opportunity to make a difference. If you talk to our 

employees, the single trait we all have in common is passion. We work hard because we love what we do and we know how 

much our community needs us. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 

while doing good, join the United Way team. 

 
Objectives &amp; Expectations: 
The Mobility Mentor will work in partnership with individuals through coaching, preparing and encouraging them on their 

journey toward self-sufficiency through goal setting. They will demonstrate an understanding of the issues, community 

needs, and existing systems of care related to the ALICE population. Mobility Mentoring is defined as the professional 

practice of partnering with individuals so that over time they may acquire the resources, skills, and sustained behavior 

changes necessary to attain and preserve their economic independence. Mobility Mentors coach individuals in setting 

priorities, developing action plans, honoring commitments, connecting to resources, and achieving goals. Candidates 

must be customer focused; data driven, organized, and results oriented. This position is based in Norfolk, and the mentor 

must be able to work a flexible schedule that includes evenings and/or weekends to meet individual’s needs. Successful 

candidates will have a strong ability to communicate effectively, build relationships and educate stakeholders on the 

needs of the ALICE (Asset Limited, Income Constrained, Employed) population. Experience implementing motivational 

interviewing and trauma-informed practices is preferred. 

 
 Commitment to equity, diversity &amp; inclusion 

We take the broadest possible view of diversity. 

We value the visible and invisible qualities that make you who you are. 

We welcome that every person brings a unique perspective and experience to advance our mission and progress our fight for 

the health, education, and financial stability of every person in every community. 


We believe that each United Way community member, donor, volunteer, advocate, and employee must have equal access to 

solving community problems. 

We strive to include diversity, equity, and inclusion practices at the center of our daily work. We commit 

to using these practices for our business and our communities. 


Core Competencies are characteristics that all employees are expected to exhibit as a member of the UWSHR team. For 

complete details that include attributes and behaviors please see the United Way Core Competencies Checklist in the shared 

Human Resources Network Folder. These include: 

 • Mission Focused: The top priority is creating real social change that leads to better lives and healthier communities. 

 • Relationship Oriented: Understands that people come before process and is astute in cultivating and managing 
relationships toward a common goal. 

 • Collaborator: Understands the roles and contributions of all sectors of the community and can mobilize resources 
(financial and human) through meaningful engagement. 

 • Results Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling and 
leveraging strategies and innovations for broad investment and impact. 

 • Brand Steward: Understands his/her role in growing and protecting the reputation and results of the organization, 
and thus, the greater network. 

 
Essential Duties and Responsibilities include the following: 
 • Provide direct coaching/mentoring by carrying a full caseload of up to thirty individuals per year 

 • Identify the strengths of participants and support individuals in overcoming barriers through problem solving. 

 • Assist participants in setting goals related to family and personal well-being, career, education, housing and family 
finances while breaking down goals into manageable steps recognizing barriers to self-sufficiency that are multi-

faceted. 

 • Thorough documentation of coaching activities in an objective, detailed, and timely manner 

 • Accurate tracking and reporting of demographic information and data regarding individual assessment, goal setting, 
goal achievement, and referrals within specified guidelines. 

 • Serve as a resource for the individual and family on issues including housing, budgeting, career and education, 
childcare, health care, and more 


 • Maintain a working knowledge of community resources and advocacy to initiate and coordinate service delivery and 
follow-up. 

 • Meet with individuals at times and locations that meet their needs. Majority of meetings will be at participant homes 
or out in the community. 

 • Establish collaborative partnerships with other public and private agencies/services, and establish ongoing 
connections, resources and support for participants 

 • With the support of lead mentors, plan, organize and facilitate workshops and community groups around educational 
topics and peer support 


 • Assist in recruitment of participants and marketing in Norfolk 

 • Serve as an extension and representative of UWSHR in all work related to NFKThrive 

 • Attend partnership engagement opportunities throughout the grant period, share and monitor progress, and foster 
continuous improvement. 

 
Key Skills Requirements: 

 • Bachelor’s degree preferred or equivalent combination of education and experience 

 • A minimum of two years of experience in human services programs requiring direct client interactions required 

 • Ability to pass a criminal background check 

 • Valid driver’s license, acceptable driving record, current auto insurance and personal vehicle or access to personal 
transportation for travel throughout community 

 • Ability to maintain respect for the confidentiality of information divulged by or on behalf of individuals 

 • Possess the ability to relate to people of diverse educational, cultural, and economic backgrounds 

 • A consummate team player with an innovative, enthusiastic, and flexible approach 

 • Ability to build credible relationships with community members and partners 

 • Proven ability to collaborate and work in a team environment as well as work independently and make sound 
decisions 

 • Able to multi-task, meet deadlines, keep schedules, manage partner agency relationships, and perform in a high-
paced environment 

 • Commitment to assisting ALICE population to achieve self-sufficiency 

 • Adherence to program policies and procedures 

 • Excellent written and oral communication skills 

 • Proficiency with MS Outlook, Word, and Excel; Ability to learn other applications 

 • Strong detail orientation and self-organized 

 
Work Demands &amp; Environment: 

 • Ability to stoop, lift, finger – for example pick, pinch, or type and grasp 

 • Ability to clearly and concisely express and exchange detailed information and ideas to others accurately via spoken 
word 

 • Exerting up to 20 of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull or 
otherwise move objects 

 • Ability to inspect and analyze figures, accounting items, written materials, newsprint, computer terminal characters, 
transcription, and other similar objects at distances generally close to the eyes. 

 • The worker is subject to a variety of environmental conditions that may occur in an office, a private home, or 
elsewhere in the community including temperature variations, unpleasant odors, and potential allergens 


This is a grant-funded position that is projected to end in December 2025.

Portsmouth Thrive Long Term Mobility Mentor

At United Way of King County, we are working side by side with communities to build an equitable future for everyone. We believe that having staff, volunteers, and supporters that represent diverse backgrounds will allow us to better accomplish our mission. We continue to work diligently to ensure that the field of philanthropy is welcoming to diverse communities. We strive to have a diverse staff and particularly encourage Black, Indigenous and people of color to apply and be part of our team.&nbsp;Our culture fosters collaboration, teamwork, open communication, leadership, integrity, and accountability. &nbsp;&nbsp;Job Summary:The Rental Assistance Program Coordinator supports the Rental Assistance Program to prevent evictions and homelessness in King County The program provides rental help to thousands of eligible households and works with landlords and tenants to resolve outstanding rental debt. Major areas of focus include ensuring the timely disbursement of rental payments, supporting upkeep and improvements to all program communication platforms, and assisting with special projects and reporting. The Rental Assistance Program Coordinator assists with every aspect of the administration of this essential program.It is a term-limited grant funded position that will end on June 30, 2026.Compensation:<ul><li>The pay range for this job is $30.79 - $32.40/hour.</li><li>Medical, dental, vision and life insurance</li><li>32 days of PTO (including holidays)</li><li>403(b) retirement savings plan</li><li>Subsidized Transit Pass (Orca Card)</li></ul>Essential Duties:<ul><li>Participates actively in the design and implementation of the Rental Assistance Program.&nbsp;</li><li>Supports Rental Assistance program fiscal process to ensure timely disbursement of rental payments to landlords and tenants.&nbsp;</li><li>Helps create and lead orientation of new specialists and provides ongoing training as needed.&nbsp;</li><li>Works closely with Rental Assistance Program Manager and alongside Rental Assistance Partnerships Coordinator to provide updates on specialists’ tasks. &nbsp;</li><li>Reviews and updates program documentation and compliance on a rolling basis.&nbsp;</li><li>Ensures accurate and timely processing of cases assigned to Rental Assistance Specialists - tenant applications, landlord data, and approvals for payments.</li><li>Supports and helps implement improvements to communication platforms in order to enhance customer service to clients.&nbsp;</li><li>Helps lead program outreach efforts to inform community and clients about rental assistance.</li><li>Provides timely and accurate updates on tenant and landlord data in program database and provides weekly progress reports to larger rent team.&nbsp;</li><li>Assists with elevated cases that require extra case management and communication with landlords.&nbsp;</li><li>Performs general office administration work, event coordination, and other related duties as assigned.&nbsp;</li></ul>Knowledge, Skills, and Abilities:<ul><li>Demonstrated understanding of social and racial justice and equity, with a proven commitment to apply racial and economic justice lenses in both personal and workplace contexts.</li><li>Lived experience and/or demonstrated professional skills working within a diverse work environment.</li><li>Proven passion for preventing homelessness.</li><li>Demonstrated ability to guide Program Specialists and ensure accuracy and timeliness of work.</li><li>Proven strong community outreach skills and the ability to communicate with diverse populations in an empathetic and professional manner.&nbsp;</li><li>Proven experience in safeguarding client confidentiality.&nbsp;</li><li>Demonstrated ability to attend carefully to details and the ability to quickly and concisely synthesize large amounts of information.</li><li>Proven experience leveraging new technology, social media, and other tools on a daily basis.</li><li>Demonstrated ability to multi-task, with proven effective time management skills.</li><li>Demonstrated excellent organizational and follow-through skills in a fast-paced environment.</li><li>Proven excellent verbal and written communication skills.</li><li>Proven ability to learn new technologies and navigate confidential information systems.&nbsp;</li></ul>Education and/or Experience:High school diploma or equivalent; associate degree preferred. Three years’ experience in office administration, community outreach, program/project support, and overseeing volunteer activities preferred. Experience related to federal and other types of grants and working with AmeriCorps members highly desired.Additional Information:United Way of King County is an exceptional workplace that can provide you with:<ul><li>Opportunities to work with smart, passionate, and enthusiastic team members and volunteers.</li><li>Ongoing collaboration with diverse staff and other constituents</li><li>A desirable culture of high-performance expectations and accountability</li><li>Exciting and challenging work</li><li>Opportunities to help solve the community's toughest problems.</li><li>Competitive pay that is commensurate with demonstrated successful performance and experience.</li><li>Many other benefits that we are happy to discuss with you.</li></ul>Application Procedures:Please click<a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=576053&amp;source=CC2&amp;lang=en_US" target="_blank"> here</a> to apply online via the following link. You will be asked to upload your resume and provide a cover letter as well as complete the United Way of King County application. &nbsp;***Applicants MUST apply at the United Way of King County Career Center to be considered for this position. &nbsp;Click <a href="https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=40cbdfa2-7e40-4c34-a848-d9f9c7c13663&amp;ccId=19000101_000001&amp;jobId=576053&amp;source=CC2&amp;lang=en_US" target="_blank">here </a>to access the Career Center to apply.***

Rental Assistance Program Coordinator

<h2>Reports To:&nbsp;President and CEO</h2><h2>Location:&nbsp;Must live in Wisconsin</h2><h2>PURPOSE OF POSITION:</h2>United Way of Wisconsin manages 211 Wisconsin, implementing the policies and directives of the 211 Wisconsin Board and partnering with active, local 211 contact centers. 211 Wisconsin is the statewide coordinating body for 211 Information and referral services in Wisconsin. The position of 211 State Operations Manager works closely with the UWWI President/CEO and the 211 Board to provide leadership to the organization and statewide system.<h2>KEY RESPONSIBILITIES:</h2>The duties listed below are intended only as illustrations of the types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment.&nbsp;Operational Leadership<ul><li>Establishes and maintains working relationships with federal, state, and local governments; public and private organizations; and other agencies to promote awareness and support for 211’s mission, goals, and values to the people of Wisconsin.</li><li>Manage funded programs including developing proposals, managing spending, and coordinating workplans with internal and external partners.</li><li>Provides leadership statewide to centers and committees, addressing barriers and challenges.</li><li>Build consensus with regional contact centers to standardize operations policies and practices that are culturally informed, effective, and oriented towards excellent client services.</li><li>Manages internal 211 state coordination and direct service teams.</li></ul>Partnerships and Community Impact<ul><li>Develop relationships with community organizations to ensure strong operating practices for partnerships, including warm handoffs, integrated systems, and closed-loop referrals.</li><li>Seeks opportunities to promote 211 statewide and develops local and statewide marketing materials.</li><li>Investigates other state system models and integrates best practices into Wisconsin.</li></ul>Disaster and Emergency Management<ul><li>Serves as the primary statewide point of contact during times of disaster and emergency, providing leadership to the Wisconsin 211 network.</li><li>Executes established standard operating procedures for disaster response and work continuously to strengthen processes and advance 211 disaster services.</li><li>Manages and prepares daily situational awareness and activity reports.&nbsp;</li><li>Reports in-person as needed to the State Emergency Operations Center and participates in drills and other training activities.</li></ul>Compliance and Quality Assurance<ul><li>Responsible for administering and ensuring compliance with grants and contracts obtained by 211 Wisconsin or United Way Wisconsin on behalf of 211, as well as regulatory agencies.</li><li>Ensures coordination of statewide 211 activities, including effective data collection, appropriate technology infrastructure, reporting, and quality assurance.</li><li>Manages all 211 statewide service agreements/contracts, ensuring that economies are maximized, and proper technical assistance is provided.</li></ul>Staff Development and Training<ul><li>Orient new contact center Program Directors to 211 and the statewide partnership.</li><li>Provide technical assistance and statewide training/best practices to contact center staff leaders.</li><li>Assist centers in certification as appropriate and stay current with AIRS Standards and Best Practices.</li></ul>Other Duties<ul><li>Maintains continuous communication with CEO and all team members.</li><li>Attends board of directors’ meetings, statewide meetings, and regional conferences as appropriate.</li><li>Performs other duties as assigned.</li></ul><h2>MINIMUM JOB REQUIREMENTS:</h2>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.<h2>Education:</h2><ul><li>Bachelor’s degree required, MA/MS in social work, public health or nonprofit administration preferred.</li></ul><h2>Experience:</h2><ul><li>Proven ability to manage funded and unfunded partners within a statewide network of organizations.</li><li>Three years of performing similar duties. Experience with 211 contact center or similar service management is desired.</li><li>Three years of cross-sector experience leading large scale programs or projects, focused on human service delivery</li><li>Intermediate Microsoft office and contact center platform proficiency utilizing complex data sets and concepts.</li></ul><h2>&nbsp;Specific Skills Needed:</h2><ul><li>Effective communicator with strong professional presentation and writing skills</li><li>Knowledge of integrated communication systems; InContact preferred.</li><li>Proven track-record of providing customer centered service and ability to develop effective relationships.</li><li>Knowledge of AIRS standards and experience with AIRS accreditation desired.</li><li>CIRS or CRS certification or ability to obtain certification.</li><li>Ability to analyze data across multiple platforms.</li><li>Able to complete multiple tasks, be flexible, establish priorities, meet deadlines, and adapt to a changing work environment.</li><li>Must exhibit a high degree of initiative, be self-directed, and deadline driven.</li><li>Ability to attend to details as well as the big picture.</li><li>Strong creative thinking skills.</li><li>Excellent interpersonal and project management skills with the ability to work in direct relationships with a diverse group of individuals or organizations in an effective manner.</li><li>Proven project management skills.</li><li>Able to work with and manage volunteers.</li></ul>

United Way of Wisconsin

Nonprofit Program Operations Manager

<h2>Position Summary&nbsp;</h2>The Resource Development Manager reports to the Senior Vice President of Resource Development and will play a critical role in the management of United Way of Palm Beach County’s corporate workplace fundraising campaigns.&nbsp; This position will oversee a defined portfolio of corporate relationships to support the total annual workplace revenue goals. Workplace revenue is comprised of employee giving campaigns, workplace-led special events, and corporate gifts. The Resource Development Manager is expected to develop, cultivate, and manage new and existing corporate relationships as part of the overall fundraising strategy.&nbsp;The ideal candidate thrives in a forward-facing role, building relationships and providing excellent customer service.&nbsp;This position will work cross-functionally with internal stakeholders as well as work externally with a defined segment of corporate industries to aid in their corporate social responsibility initiatives. This position serves as a key participant of the Campaign Cabinet to support new business and re-engagement business strategies.&nbsp;The Resource Development Manager is essential to the success of United Way of Palm Beach County’s financial commitment to the community to strategically address the most critical needs and create systemic change through helping youth succeed, stabilizing families, and empowering healthy lives.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Manage large portfolio of assigned corporate accounts to aid in the planning and execution of corporate “workplace” giving initiatives</li><li>Increase investment in United Way by expanding and diversifying resource development efforts in workplace campaigns with the support of the Campaign Cabinet</li><li>Make presentations and represent United Way of Palm Beach County in the community at local events and workplace campaign kick-offs&nbsp;</li><li>Ensure that accurate, up-to-date information is maintained in the database for assigned portfolio of accounts</li><li>Work in collaboration with full development team to ensure corporate partners are educated and aware of all affinity group engagement opportunities for their employees</li><li>Ability to build consensus and facilitate collaboration and productive relationships with diverse individuals, groups, organizations, and community</li><li>Work closely in partnership with finance and pledge processing for the pledge reconciliation process to help ensure UW is in receipt of full giving amounts</li><li>Manage and monitor progress and results for all assigned accounts</li><li>Work in partnership with assigned temporary campaign staff by participating in the training, support, motivation, problem solving and assessment of assigned accounts</li><li>Collaborate with marketing to develop content for fundraising needs including year-round menu of giving opportunities and other seasonal corporate engagement materials</li><li>Represent UWPBC at public speaking engagements with local businesses and events&nbsp;</li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as assigned by Director of Resource Development</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree with 1-3 years of experience in the field of sales and/or fundraising, or a minimum of 4 years’ experience in fundraising.&nbsp;</li><li>Must have strong writing skills and be proficient in Word, Excel, and database management</li><li>Ability to manage multiple demands; results oriented and ability to work quickly and accurately&nbsp;</li><li>Experience in working with Boards and volunteers a plus; extremely tactful and diplomatic in dealing with confidential concerns</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Works well with people and engenders trust and confidence from fellow staff and volunteers</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Understanding of and commitment to CRM (customer relationship management)</li></ul>

United Way of Palm Beach County

Resource Development Manager

United Way of the Lower Eastern Shore (UWLES) in Salisbury, Maryland, has a Summer Paid Internship open to rising College Juniors or College Seniors. &nbsp;Position is for 8 weeks from June 2025 to August 2025 (dates flexible). &nbsp;30 hours per week, varied schedule, $15 per hour, in our office in Salisbury, Maryland.The Intern will be responsible for helping UWLES with events and programs, donor relations, fundraising, data entry and analysis, community engagement, and volunteer outreach. &nbsp;The Intern will work with staff and volunteers and assist with programs including Dine, Stay, and Play United, Lower Shore Art Addiction Awareness Art Competition, the annual Community Impact funding process for nonprofits, proofing newsletters and assisting with social media content and plans for UWLES’s next campaign year. &nbsp;The Intern will represent UWLES at community events. &nbsp;Work will primarily take place at the UWLES office in Salisbury, although some local travel on the Lower Shore is required. Opportunities for professional development will be available.This is a temporary, nonexempt position as an employee of UWLES, made possible by a grant from Atlantic Union Bank. &nbsp;UWLES is an Equal Opportunity Employer that does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected statusInterested candidates should submit resume and cover letter via email by 5pm on April 17, 2025, to: &nbsp;Amanda Hailey at <a href="mailto:amanda@uwles.org" target="_blank">amanda@uwles.org</a>.

United Way of the Lower Eastern Shore

Future Community Impact Maker - Summer Paid Internship for College Juniors and Seniors - Salisbury, Maryland

Vision and Mission:&nbsp;At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.&nbsp;Our Values:&nbsp;<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed. &nbsp;</li><li>Innovation - We are fearless, imaginative trail blazers.&nbsp;</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change. &nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust. &nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.  &nbsp;</li></ul>Purpose of Position:&nbsp;The Peer Support Team Manager is responsible for the day-to-day operations of Possible Always, a crisis support service designed to engage and support high-risk 988 callers and familiar 988 callers.&nbsp; Members of the Peer Support Team report directly to this position.&nbsp; A central responsibility and primary focus of this role is to provide daily coaching, supervision, support, and training to members of the Peer Support Team.&nbsp; As a key leader, this position works with the 988 and Crisis Director to implement strategies and projects to improve outcomes for community members who are thinking about suicide, socially isolated, or feeling hopeless.&nbsp; Additionally, this position is responsible for ensuring that each touchpoint across the service delivery model is engaging, efficient, and effective.&nbsp; This position is responsible for monitoring and reporting service metrics and as member of the leadership team, will analyze outcomes and contribute to continuous quality improvement.&nbsp;The recovery peer support team has a vital role in 988, to provide recovery support for people experiencing a suicidal crisis, mental health-related distress or substance use disorders, in a manner that is person-centered.&nbsp; In addition to supporting people in the moment of crisis, this position will focus on engaging 988 callers who are contemplating recovery and seeking help to address suicidal intensity, mental health or substance use conditions through caring contacts and peer support check-in sessions. The Peer Support Team will support callers on their mental wellbeing recovery journey through multiple mediums including telephony, text, and video chat.The peer support team manager performs a variety of technical and professional work associated with handling calls, chats and texts. The peer support team manager provides oversight to daily operations and maintains schedule of service operation to ensure optimal coverage. This position works collaboratively with leadership in reviewing policy, procedures, training, and business practices to ensure compliance with funder contractual obligations and accreditation standards. This position works closely with the 988 operations team to ensure continuity of service for community members enrolled in the Possible Always service.The peer support team manager should have expertise and skills to interact via phone, chat and text to understand callers’ unique circumstances and needs, render immediate emotional support, provide options for ongoing support/treatment and follow up to ensure needs are being met, and the ability to train peer support specialists to provide high quality support to enrolled community members. This position also requires the ability to communicate effectively and tactfully with diverse and multi-cultural individuals, be non-judgmental, and respectful.&nbsp; As we grow and expand our impact this position will have a key role in the development of new workflows and continuous quality improvement initiatives.With the Possible Always service, a series of peer support caring contacts and check-in sessions, we are filling a gap in the current crisis care continuum by providing a safe, nonjudgmental, virtual place to have a conversation about the pain of living and mental health.&nbsp; We are looking for people with lived experience who share our passion and want to inspire and support others.Key Responsibilities and Essential Functions:&nbsp;<ul><li>Supervise peer recovery support team&nbsp;and conduct quality assurance monitoring of staff to ensure call quality metric goals are met and provide coaching and develop improvement plans as needed.</li><li>Review call recordings and documentation as part of department continuous quality improvement program and assist in providing coaching and training to existing staff according to identified training needs.</li><li>Conduct program evaluations, identify needed process improvements, address problems, collect data, establish facts and draw valid conclusions and present thought-out plans or solutions.</li><li>Create and maintain a remote platform using Microsoft Teams for staff training, enrichment, support, and overall supervision</li><li>Ensure peer recovery team members are accurately documenting interventions.</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Contribute to the overall effectiveness of 988 by completing all other tasks as assigned.</li><li>Demonstrate proficiency in using multiple types of contact center software, computer hardware and telephone equipment.</li><li>Provide on-site, remote, and after-hours supervision to the peer recovery team, including consultations, debriefing, arranging coverage, and other duties as needed.</li><li>Within 988 guidelines, assesses needs of persons enrolled in the Possible Always service and provide peer support, crisis intervention, suicide de-escalation/intervention, and linkage services via various channels of communication, including: online chat, phone, texting and email.</li><li>Provide recovery education to service recipients for every phase of the recovery journey from pre-recovery engagement, recovery initiation, recovery stabilization, and sustained recovery maintenance</li><li>Assist persons to identify their personal interests, goals, strengths and weaknesses regarding recovery through utilization of evidence-based recovery tools such as the recovery action plan and recovery capital index.</li><li>Collaborate with team on training logistics, including coordinating remote training, module assessments, role plays, shadowing, and other training activities.</li><li>Use active listening skills and conversational intent to; develop a strategy that identifies solutions to barriers to access, provide high-quality confidential connections to resources and services, demonstrate objectivity and empathy and be non-judgmental and neutral in handing all contacts.</li><li>Ensure all established 988 policies and procedures are adhered to by peer support team members.</li><li>Attend/lead staff meetings, in-services, training sessions and conferences when appropriate to job responsibilities.</li><li>Onboard and train newly hired peer recovery team members.</li><li>Ensure all peer team members participate in training and maintain certifications as required by accreditation and needed for successful performance of duties.</li><li>Participate in team training activities to maintain the required annual training hours.</li><li>Provide support with contracts, special programs and/or services to include preparation of reports for and various other funders in support of agreement requirements.</li><li>Available to work extended hours as needed and adjust work schedule with little notice to support center as well as to assist during natural and manmade disasters.</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li><li>Further develop and modify crisis related safety plans with participants, and document in service delivery platform.</li><li>Maintain a non-judgmental attitude when interacting with contacts, displaying sensitivity to all cultural backgrounds.</li></ul>Experience/Qualifications:&nbsp;<ul><li>State of Florida Certified Peer Recovery Specialist or certification eligible</li><li>Bachelor’s degree in related field preferred.&nbsp;</li><li>Suicide prevention or behavioral health work experience highly desirable.</li><li>Minimum 3 years’ management or leadership experience required.</li><li>Customer service or call center experience is a plus.&nbsp;Crisis care continuum work experience preferred.</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li></ul><ul><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Deal with people in a manner that shows sensitivity, tact and professionalism.</li><li>Ability to problem solve multifaceted difficulties.</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li><li>While it is subject to change and this position may be asked to assist with coverage in the absence of our 988 operations supervisors, regular schedule for this position will be 8:30am to 5:00pm Monday thru Friday.&nbsp;</li><li>Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file&nbsp;</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure&nbsp;</li><li>Comfortable working in a fast-paced environment&nbsp;</li><li>Adapt readily to changes&nbsp;</li><li>Ability to use good judgment and assessment techniques&nbsp;</li><li>Ability to work with minimal supervision&nbsp;</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;&nbsp;</li><li>Flexibility to work variable shifts within a hybrid, remote environment.&nbsp;&nbsp;&nbsp;</li><li>Overtime as assigned (if it is a Nonexempt (Hourly) position)&nbsp;</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records&nbsp;&nbsp;</li><li>Must pass pre-employment drug screening&nbsp;</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance and have reliable transportation. &nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;&nbsp;</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.&nbsp;</li></ul>Compensation and Benefits:&nbsp;<ul><li>Competitive Pay – Commensurate with education and experience based on current market&nbsp;</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents&nbsp;</li><li>403(b) Matching – Generous matching up to 6% of annual pay&nbsp;</li><li>Holidays – 11 paid holidays, three personal holidays</li><li>Vacation – Two weeks paid vacation&nbsp;&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed&nbsp;</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking&nbsp;</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people&nbsp;</li><li>Employee Assistance Program&nbsp;</li><li>A fun, challenging, and inclusive culture&nbsp;</li></ul>General Physical Requirements for Essential Functions of the Job:&nbsp;The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, stand, walk, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.&nbsp;This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;Additional Information:&nbsp;The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.&nbsp;We have built an environment that celebrates the differences in backgrounds and experiences.&nbsp;United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.&nbsp;&nbsp;UWNEFL reserves the right to adjust work location.&nbsp;

19 Community Services Jobs