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Finance &amp; Administration&nbsp;&nbsp;&nbsp;&nbsp;General Description: Reporting to the CFO, the Controller will be responsible for oversight of all United Way of Broward County (UWBC) finance, accounting and reporting activities.&nbsp; The Controller will be involved in supporting presentations to the finance and audit committees and will work closely with the senior leadership team.&nbsp;The controller will:<ul><li>Lead the day-to-day finance operations with a budget of $30M - $40M</li><li>Be responsible for the overall supervision, professional development, training and oversight of their direct staff.</li><li>Ensure that UWBC has the systems and procedures in place to support effective program implementation and conduct successful audits.</li><li>Work closely with program leaders and their staff to education them regarding finance and accounting procedures.</li><li>Explore how the finance function can support program operations.</li><li>Partner with CFO, senior leadership, HR and IT staff to enhance and better integrate finance, HR and IT functions.</li></ul>Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Leverage strengths of the current finance team members, help to clarify roles and responsibilities, and develop and implement training programs to maximize and reach optimal individual goals.</li><li>Oversee all accounts, ledgers and reporting systems ensuring compliance with appropriate GAAP standards and regulatory requirements.</li><li>Maintain internal control and safeguards for receipt of revenue, costs, and program budgets and actual expenditures.</li><li>Coordinate all audit activities and preparation of Form 990.</li><li>Consistently analyze financial data and present financial reports in an accurate and timely manner; clearly communicate monthly, quarterly, and annual financial statements; monitor progress and changes and keep senior leadership abreast of the company’s financial status.</li><li>Assist UWBC leadership in the annual budgeting and planning process; administer and review all financial plans and compare actual results with a view to identify, explain and correct variances as appropriate.</li><li>Support the CFO engaging the board’s audit and finance committees around issues and trends in financial operating models and delivery.</li><li>Oversee all financial, project/program and grants accounting; ensure that expenditures are consistently aligned with grant and program budgets throughout the grant/fund period; collate financial reporting materials for government, corporate and foundation grants.</li><li>Manage operational cash flow forecasting by working in partnership with the program directors and establish finance and administrative systems to support program operations.</li><li>Manage and track the performance of invested assets in keeping with policies and investment guidelines.</li></ol>Other Job Duties:<ol><li>Provide leadership in strengthening internal communications with staff at all levels throughout the organization; create and promote a positive and supportive work environment.</li><li>As needed, participates in committees and work groups that involve finance functions of the company.</li><li>Use discretion and judgment in the performance of duties every day and make critical decisions affecting financial operations.</li><li>&nbsp;Assist in maintaining Council on Accreditation (COA) standards.&nbsp;</li><li>&nbsp;Work closely with, and fully supports the COA and Performance and Quality Improvement (PQI) committees to understand the strategic priorities that align with the agency goals.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises:&nbsp;This position will supervise the team including functional responsibility over: accounting, accounts payable, accounts receivable, payroll and grants administration.Education &amp; Experience Requirements:&nbsp;<ul><li>Bachelor’s Degree in Accounting/Business Administration required; CPA and/or MBA preferred.&nbsp;</li><li>Seven to ten years’ accounting and finance experience, ideally beginning in accounting and audit, followed by experience gathering, evaluating, presenting and reporting financial information to executive teams and stakeholders.&nbsp;</li><li>Solid experience coordinating audit activities and managing reporting, budget development and analysis, accounts payable and receivable, general ledger, payroll and accounting for investments.</li><li>Must have a successful history in grants management as it relates to compliance and reporting for government, corporate and foundation grants is essential.</li><li>Prior supervisory experience is required; Must have commitment to onboarding, mentoring, training and retaining a diverse team; the foresight and ability to delegate accordingly.</li><li>Keen analytic, organization and critical thinking skills which allows for strategic data interpretation versus simple reporting.</li><li>Proficiency required in MS Office including Word, Excel, Outlook, PowerPoint and other related accounting programs required.&nbsp;</li><li>Strong interpersonal and communication skills; experience in effectively communicating key data, including presentations to senior management, board or other outside partners.</li><li>Ability and desire to translate simple complex financial concepts to individuals at all levels including finance and non-finance staff.</li><li>The ideal candidate will have&nbsp;experience in complex nonprofit financial operations that have multiple programs.&nbsp; The individual will have personal qualities of integrity, credibility, and unwavering commitment to UWBC’s mission; an initiative-taking hands-on strategic thinker who will own, in partnership with the CFO, the responsibility for finance.</li></ul>Core Competency&nbsp;Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’s&nbsp;mission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative&nbsp;and&nbsp;quantitative goals in a&nbsp;thoughtful&nbsp;and&nbsp;time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership&nbsp;and&nbsp;commitment&nbsp;with the&nbsp;needs,&nbsp;priorities,&nbsp;goals&nbsp;and&nbsp;culture of&nbsp;UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embraces&nbsp;engagement&nbsp;of all&nbsp;people,&nbsp;ideas and&nbsp;backgrounds&nbsp;and&nbsp;aligns with&nbsp;United&nbsp;Way’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new&nbsp;challenges&nbsp;to&nbsp;further&nbsp;UnitedWay’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives&nbsp;and&nbsp;timelines,&nbsp;and&nbsp;seeks&nbsp;help&nbsp;when&nbsp;needed in&nbsp;juggling&nbsp;priorities.</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be&nbsp;effective&nbsp;in any&nbsp;team&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

United Way of Broward County

Controller	

<h2>Vision&nbsp;and Mission:</h2>At&nbsp;United&nbsp;Way&nbsp;of&nbsp;Northeast Florida,&nbsp;we&nbsp;envision a&nbsp;community&nbsp;of&nbsp;opportunity&nbsp;where everyone has&nbsp;hope&nbsp;and&nbsp;can&nbsp;reach&nbsp;their&nbsp;full&nbsp;potential.&nbsp;Our&nbsp;mission&nbsp;is&nbsp;to&nbsp;solve&nbsp;our&nbsp;community’s&nbsp;toughest challenges by connecting people, resources and ideas.Diversity,&nbsp;Equity nd&nbsp;Inclusion&nbsp;is&nbsp;not&nbsp;only&nbsp;valued&nbsp;and&nbsp;demonstrated&nbsp;in&nbsp;our&nbsp;hiring practices,&nbsp;it&nbsp;is&nbsp;a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose&nbsp;of Position:</h2>This position is responsible for the development, growth, and success of the 988/211/Mission United (MU) network of social and mental health related service organizations and serves as the face of 988/211/MU in our communities.&nbsp; The Community Partnerships Manager plays a critical role in curating and maintaining the community database used by 211 I&amp;R Specialists, Mission United’s Veteran Care Coordinators, Crisis &amp; 988, and the broader community for information and referral purposes, particularly related to basic needs, mental wellbeing support and veteran specific services. The Community Partnerships Manager analyzes the needs of our communities and collaborates with service organization partners to meet the social and wellbeing needs of our community.&nbsp; This position collaborates internally to ensure adherence with our accreditation standards and is responsible for the collection, coding, organization, and maintenance of resource data.&nbsp; The Community Partnerships Manager will lead our continuous quality improvement network strategy, monitoring network performance, addressing gaps in our continuum and implementing solutions, to increase the performance of the network.<h2>Key Responsibilities and&nbsp;Essential&nbsp;Functions:</h2><ul><li>Represent UWNEFL at community events with the goal of increasing community awareness about 988, 211, and MU</li><li>Develop strong working relationships with our network partners</li><li>Participate in community collaboration to address unmet needs through innovation and partnership</li><li>Leverage technology and implement mechanisms for providing performance feedback to our network partners from community members served</li><li>Maintain&nbsp;a&nbsp;current,&nbsp;comprehensive,&nbsp;computerized&nbsp;inventory&nbsp;of appropriate nonprofit,&nbsp;charitable and government organizations in an assigned service area structured in accordance to policy and procedure</li><li>Update&nbsp;agency profiles&nbsp;in&nbsp;the&nbsp;database&nbsp;at&nbsp;regular&nbsp;intervals,&nbsp;but&nbsp;at&nbsp;least annually</li><li>Review&nbsp;current provider&nbsp;agency&nbsp;information&nbsp;for&nbsp;completeness&nbsp;and&nbsp;accuracy,&nbsp;correct formatting, grammatical errors, and duplicate entries prior to conducting annual survey</li><li>Prospect&nbsp;new&nbsp;resources&nbsp;for&nbsp;inclusion&nbsp;in&nbsp;the&nbsp;database,&nbsp;and&nbsp;upon&nbsp;approval,&nbsp;create new profiles and enters pertinent data in accordance with the local style guide</li><li>Index&nbsp;agency services&nbsp;using&nbsp;the&nbsp;Human Services Indexing System (211HSIS),&nbsp;and ensure database is structured in accordance with Inform USA Certification, the local style guide, and industry best practice</li><li>Maintain&nbsp;an&nbsp;audit&nbsp;trail&nbsp;for&nbsp;each&nbsp;organization&nbsp;that&nbsp;shows&nbsp;the&nbsp;number&nbsp;of&nbsp;attempts&nbsp;to update, who completed the updates, and when the updates were successfully completed</li><li>Document&nbsp;all&nbsp;system&nbsp;updates, changes&nbsp;in&nbsp;contact information,&nbsp;profile&nbsp;merges,and other daily activities for tracking and quality assurance purposes</li><li>Assist&nbsp;in&nbsp;development,&nbsp;creation, and&nbsp;implementation&nbsp;of&nbsp;client&nbsp;intake forms</li><li>Respect&nbsp;and&nbsp;maintain&nbsp;client&nbsp;confidentiality;&nbsp;follow all&nbsp;agency&nbsp;and&nbsp;program&nbsp;guidelines</li><li>Demonstrate&nbsp;a&nbsp;desire&nbsp;to&nbsp;improve&nbsp;with&nbsp;active&nbsp;and&nbsp;open&nbsp;participation&nbsp;in&nbsp;quality assurance program and ongoing process improvement initiatives</li><li>Complete&nbsp;required initial&nbsp;and&nbsp;ongoing training&nbsp;as&nbsp;needed</li><li>Partner with Data Analyst to&nbsp;improve efficiency, enhance overall performance, and maximize community impact.&nbsp; The position requires a unique combination of analytical skills, technical prowess, and business acumen.&nbsp;</li><li>Serve as back-up for the Data Analyst for the following activities: running reports, analyzing data, and responding to internal and external data requests.</li><li>Perform other such duties as may be assigned by the senior leadership team</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to assure an efficient and cooperative environment.&nbsp;</li><li>5 years of social service or healthcare networks and/or program management experience or equivalent.</li><li>Excellent knowledge of program development, implementation and quality improvement.</li><li>Combination of life and work experience and education that demonstrate the abilities to carry out the job functions.</li><li>Congruence with agency mission and values.</li><li>Experience working in a not-for-profit setting and working with homeless and/or other disadvantaged populations are preferred.</li><li>Bachelors and advanced degree in social work, health-care administration or related field.</li><li>&nbsp;Previous&nbsp;experience&nbsp;learning and&nbsp;working&nbsp;with&nbsp;new&nbsp;technologies&nbsp;a&nbsp;plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Must&nbsp;successfully&nbsp;complete&nbsp;Inform USA&nbsp;Certified&nbsp;Resource&nbsp;Specialist- Database curator&nbsp;(CRS-DC)&nbsp;exam&nbsp;within&nbsp;18 months of eligibility</li><li>Proficiency&nbsp;utilizing&nbsp;MS&nbsp;word,&nbsp;MS&nbsp;Excel&nbsp;and&nbsp;database&nbsp;software packages,&nbsp;phones,&nbsp;various software programs and resource files</li><li>Experience&nbsp;in&nbsp;database&nbsp;navigation,&nbsp;Community Services&nbsp;or&nbsp;other&nbsp;Information&nbsp;and&nbsp;Referral&nbsp;software experience preferred</li><li>Ability&nbsp;to&nbsp;prioritize&nbsp;and&nbsp;quickly&nbsp;switch between&nbsp;projects</li><li>Understand, enforce, and adhere to specific regulations as required by accreditation standards, State, and Federal contracts, and agreements</li><li>Must&nbsp;have&nbsp;a&nbsp;high&nbsp;attention&nbsp;to&nbsp;detail;&nbsp;concern for&nbsp;accuracy</li><li>Self-starter;&nbsp;demonstrated&nbsp;ability&nbsp;to&nbsp;work&nbsp;independently&nbsp;and&nbsp;within&nbsp;teams, meet&nbsp;deadlines and navigate project timelines effectively</li><li>Commitment&nbsp;and&nbsp;ability&nbsp;to&nbsp;work&nbsp;with&nbsp;internal&nbsp;and&nbsp;external&nbsp;customers&nbsp;in&nbsp;a&nbsp;friendly, cooperative and professional manner</li><li>Flexibility&nbsp;and&nbsp;willingness&nbsp;to&nbsp;embrace&nbsp;change</li><li>Proficiency&nbsp;in&nbsp;oral&nbsp;and&nbsp;written&nbsp;communication&nbsp;skills</li><li>Comfort&nbsp;with&nbsp;diverse&nbsp;populations&nbsp;is&nbsp;essential</li><li>Ability&nbsp;to&nbsp;work effectively&nbsp;under&nbsp;stress and&nbsp;maintain&nbsp;productivity&nbsp;and&nbsp;composure&nbsp;under pressure</li><li>Comfortable&nbsp;working in&nbsp;a&nbsp;fast-paced&nbsp;environment</li><li>Ability&nbsp;to&nbsp;use&nbsp;good&nbsp;judgment&nbsp;and&nbsp;assessment&nbsp;techniques</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

United Way of Northeast Florida

Northeast Florida

Community Partnerships Manager

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Care Coordinator/Case Manager (grant funded)

United Way of Broward County fights for the health, education and financial&nbsp;prosperity of every person in our community.
General Description: Under general supervision, the Case Manager provides case management along with service and resource coordination in a human services environment, particularly with veterans and military families as well as those with low income and homelessness related conditions.
Primary Job Responsibilities &amp; Duties: 
<ol><li>Performs needs and comprehensive assessments focused on multiple life domains; develops and updates individualized service plans in partnership with clients and their families to address their needs and facilitate referral to appropriate treatment or service providers or facilities</li>
<li>Facilitates/coordinates service, support, resource acquisition to assist client households in meeting their needs</li>
<li>Conducts activities and monitors the service environment in a manner to maximize clients ability to achieve service plan goals, develop life skills, and/or sustain success and wellness</li>
<li>Promotes resolution to client challenges, fostering client empowerment, self-sufficiency, and resilience</li>
<li>Conduct comprehensive, client-centered social work activities, to include consistent case file documentation and management in accordance with best practices and Council on Accreditation (COA) accreditation standards</li>
</ol>Other Job Duties: 
<ul><li>Supports the triage and intake of clients into the appropriate level of intervention and care</li>
<li>Advocates on behalf of clients and families for services, supports and other related resources that address their basic needs and well-being</li>
<li>Conducts community and home visits (if needed) related to client needs</li>
<li>Provides follow-up and monitors service delivery and care environments</li>
<li>Stay abreast of community resources and procedures for referring clients to appropriate resources</li>
<li>Facilitates case consultation for client situations</li>
<li>Provides crisis prevention, intervention, and supportive counseling, as needed</li>
<li>Tracks client status through resolution</li>
<li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li>
<li>Collects, tracks and reports case data in systems utilized by United Way</li>
<li>Performs other duties and assumes other responsibilities as assigned by supervisor</li>
<li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts</li>
</ul>Supervises: This position has no supervisory responsibilities.
Education &amp; Experience: 
<ul><li>Master’s degree required with major course work in social work, psychology, or other closely related field.</li>
<li>At least two (2) years of experience in social case work, counseling, eligibility determination, social service, or community resource referral or closely related work.</li>
<li>Veteran status* with equivalent service experience and/or certifications required.</li>
<li>Ability to communicate effectively with a diverse audience</li>
<li>Experience working with low income and homeless population preferred.&nbsp;</li>
<li>Experience working with veterans, service members, and families of veterans and service members strongly preferred.</li>
<li>Knowledge of general interviewing practices and/or techniques; knowledge of social work and counseling practices and techniques, including crisis prevention and intervention.</li>
<li>Proficient with Microsoft Office Suite</li>
</ul>*Veteran status is for the purposes of this position defined as two (2) or more years of active duty and a service discharge with an Honorable or General qualification.&nbsp; 
Core Competency Requirements:
<ul><li>Excels at customer service – Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.</li>
<li>Drives for results – Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.</li>
<li>Commits to the organization – Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.</li>
<li>Embraces diversity and inclusion – Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.</li>
<li>Seizes learning – Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.</li>
<li>Manages multiple projects and tasks – Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.</li>
<li>Personifies teamwork – Demonstrates good collaboration and communication to be effective in any team setting.</li>
</ul>Environment &amp; Physical Demands: The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Case Manager - MISSION UNITED

General Description: &nbsp;The Community Partnership School Manager implements the Community Partnership School™ (CPS) program in Hallandale Beach, FL. This role is responsible for developing programs, leading a team, and managing grant requirements in a school environment.Primary Job Responsibilities:&nbsp;<ol><li>Responsible for fostering a positive environment and day-to-day operations of direct staff, to include staff coaching, supervision, performance accountability and ensuring each team member is appropriately suited for their role. Additional management responsibilities&nbsp;include recruiting, hiring, training and development.</li><li>Serve as the programmatic contact for school administrators and campus-based programs.&nbsp;</li><li>Identify, develop, and implement engaging programming that supports the collective vision of community schools.&nbsp;</li><li>Manage data collection across the Community Partnership Schools (CPS) network of services.</li></ol>Other Job Duties: &nbsp;<ol><li>Demonstrate understanding of high-needs communities and knowledge of community organizing principles.&nbsp;</li><li>Build rapport with teachers, staff, parents, and community members to be an advocate for student and community needs.</li><li>Maintain accurate and complete student participation and engagement data.</li><li>Develop a volunteer network to support community schools.&nbsp;</li><li>Connect participants with expressed social service need to the Hallandale Beach CPS network and track referral satisfaction.&nbsp;</li><li>Participate in event planning and direct logistics to include marketing, budgeting, and scheduling.&nbsp;</li><li>Establish annual team goals and objectives, track and report results.</li><li>Deliver timely communication through regular management and team meetings.</li><li>Coach, support, and evaluate team member performance, taking corrective action if needed.</li><li>Prepare written materials for the purposes of documenting activities, providing written reference, and/or conveying information.&nbsp;</li><li>Serve as a core member of the Community Partnership School Operations Team.&nbsp;</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, parents, and community leaders.&nbsp;</li><li>Follow and enforce district policies and procedures.&nbsp;</li><li>As needed, work flexible hours including evenings and weekends.</li><li>Perform other duties and assume other responsibilities, as requested by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic, and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: Supervises CPS Coordinator StaffEducation, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a Bachelor’s degree in an Education, Human Services, or Social Services related field and four years of combined experience in community outreach OR&nbsp; Graduation from an accredited college or university with an Associate’s degree in an Education, Human Services, or Social Services related field and eight years of combined experience in community outreach.&nbsp;</li><li>Ten years of experience in children’s services, education, or community health with at least two of those years in program development and administration, may be supplemented for an accredited degree.</li><li>Prior Supervisor experience required.</li><li>Proficiency&nbsp;required in&nbsp;Microsoft&nbsp;Office Suite (Outlook,&nbsp;Word,&nbsp;Excel,&nbsp;and&nbsp;PowerPoint) required.</li><li>Ability to work in a fast-paced environment and multi-task with a flexible, organized, and can-do attitude.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders.</li><li>Excellent verbal and written communication skills (English required; Bilingual preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Experience leading programs or project management.&nbsp;</li><li>Experience building community relationships.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li><li>Knowledge of the education system, including after-school and classroom coordination.</li><li>Ability to work with a high degree of autonomy in a school setting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax, and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Manager, Community Partnership School 

United Way of Broward County fights for the Health, Education and Financial Prosperity of EVERY person in our community.General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way of Broward County (UWBC) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Director, Major Gifts (DMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by DMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving.</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the DMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the DMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

Major Gifts Officer

General Description: &nbsp;This position is responsible for engaging, organizing, and trackingexpanded learning opportunities at Gulfstream Academy of Hallandale Beach K-8, A CommunityPartnership School™. Expanded learning opportunities will be offered to primary and secondarystudents in academic, social emotional, and extracurricular activities on campus and at designated satellite sites.&nbsp;Primary Job Responsibilities:<ol><li>Collaborate with community providers and school leadership to integrate enrichment programming into the unique educational environment of Gulfstream Community Partnership School (outside of designated core academic classroom learning time).</li><li>Consult with diverse stakeholders to develop, market, and sustain locally relevant programs for Hallandale Beach youth and families.&nbsp;</li><li>Maintain accurate and complete participation and engagement data.</li><li>Manage contracting, financial reporting, and evaluation of expanded learning providers.&nbsp; &nbsp;</li></ol>&nbsp;Secondary Job Duties:&nbsp;<ol><li>Serve as a core member of the Community Partnership School Operations Team.&nbsp;</li><li>Build rapport with teachers, staff, parents and community members to be an advocate for students and community needs.</li><li>Increase on-site extracurricular programs, mentor services, and service opportunities.</li><li>Expand athletic opportunities for students and families at Gulfstream Academy.</li><li>Coordinate on-site tutoring and homework help services.</li><li>Engage partner colleges and universities to create internship opportunities that meet the expanded learning priorities of the community.</li><li>Collaborate with current service providers to support meaningful academic, cultural, and recreational programming.</li><li>Recruit, train, coordinate, and show appreciation to volunteers leading expanded learning programs.&nbsp;</li><li>Create partnerships for new field trips and off campus experiences.</li><li>Host collaboration spaces for service providers.&nbsp;</li><li>Supervise the Student Leadership Council.</li><li>Communicate actively with caregivers to identify student needs and program eligibility.</li><li>Prepare contingency plans and remain prepared to supervise youth to maintain continuous programming.</li><li>Proactively schedule student engagement throughout the calendar year, including summer months and during school breaks.</li><li>Seek community support for a feeding/snack program to benefit extracurricular scheduling.</li></ol>Other Job Duties:<ol><li>Performs other duties and assumes other responsibilities as requested by supervisor.</li><li>Follow and enforce school district policies and procedures.&nbsp;</li><li>Oversee facility management and provide leasing participants with the appropriate leadership.</li><li>Present the Community Partnership School™ model to multiple stakeholders, including students, caregivers, and community leaders.&nbsp;</li><li>Prepare written materials for the purposes of documenting activities, providing written reference and/or conveying information.&nbsp;</li><li>Participate actively in departmental meetings, training and education, as well as the quality improvement process.</li><li>Collaborate in fundraising and grant writing.</li><li>Possible arrangement of transportation of clients.</li><li>As needed, work flexible hours including evenings and weekends,</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li><li>Understands and respects the diversity of economic, linguistic and cultural backgrounds and situations.</li><li>Actively participate in the COA accreditation process.&nbsp;</li></ol>Supervises: No Supervision DutiesEducation, Skills and Experience Requirements:&nbsp;<ul><li>Graduation from an accredited college or university with a bachelor’s degree in an Education, Human Services, or Social Services related field and one to two years of combined experience in community outreach OR graduation from an accredited college or university with an associate’s degree in an Education, Human Services, or Social Services related field and three to four years of combined experience in community outreach. Five years of relevant experience may be supplemented for an accredited degree.</li><li>Proficient skills working with computers and software programs.</li><li>Demonstrated ability to build and maintain effective working relationships with key stakeholders, in a school and with community providers.</li><li>Excellent organizational, verbal and written communication skills (English required; Spanish, Haitian Creole, or Ukrainian highly desirable and preferred).</li></ul>Preferred Experience:&nbsp;<ul><li>Two (2) years of experience implementing or supervising a positive learning environment, in school or out-of-school hours.</li><li>Experience mentoring youth.</li><li>Experience managing multiple stakeholders.</li><li>Experience working with data to inform practice.</li><li>Experience in contract management or grant reporting.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp;Demands also involve protracted concentration.&nbsp;

Expanded Learning Coordinator

Department:&nbsp;&nbsp;&nbsp;Community Impact&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Reports to:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Vice President, Contracts &amp; Quality Assurance &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Status:&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Exempt, Full TimeGeneral Description: Leads grant writing, program planning, data collection, program analysis and evaluation, and presentation of results related to United Way of Broward County’s (UWBC) Community Impact work.&nbsp; &nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Performs the programmatic grant acquisition process through grant identification, writing, and submission, workings with internal subject matter experts.</li><li>Designs, develops, and establishes the evaluative criteria or process for collecting the required program metrics, reporting requirements, and other quality grant outputs and outcomes, as well as compliance requirements for each awarded grant, utilizing prior program performance and identified best practices.&nbsp;</li><li>Determines Community Impact needs through analyzing various community assessments, establishes baseline data for shared objectives, summarizes the data, and contributes to the impact of community partnerships and strategies.</li><li>Works with both program staff and service providers to ensure appropriate data is being collected, measured, and communicated for accuracy of establishing baselines and gathering data, outcomes, and reporting results.&nbsp; &nbsp;</li><li>Supports program staff in using data for decision making by identifying data needs, producing data analyses, and incorporating staff input into ultimate visualization of program initiatives or pilots and strategic planning.&nbsp;</li><li>Conducts research on programs, initiatives, best, emerging, and evidence-based practices, tools for the output and outcome of programs, etc.&nbsp;</li><li>Assists with the facilitation of developing and implementing new program models to establish best/promising practices and evaluating them post implementation.</li><li>Prepares, launches, analyzes, and writes a report on findings of internal and external stakeholder surveys for organizational quality assurance and strategic planning.</li><li>Works with Compliance and Quality Assurance team to prepare from start to finish the procurement process of providers and programming, including the evaluation and notice of award of submitted proposals, in collaboration with Community Impact team members and external stakeholders.</li><li>Works with Compliance and Quality Assurance team to ensure United Way of Broward County maintains accreditation through Council on Accreditation (COA) and prepare for internal audits for programmatic and regulatory compliance.</li></ol>Other Job Duties:&nbsp;<ul><li>Collaborates with internal team members to write Request for Applications (RFA) and Request for Proposal (RFP) documents, drafting grant/application narratives, preparing budgets, and other required documents for submission to funders.&nbsp;</li><li>Develops and implements procedures to increase and maintain data integrity, monitoring program outcomes.</li><li>Ability to gather complex data and translate the key information into concise, simple and easily understandable charts, analyzing impact on community indicators.</li><li>Demonstrates success in using statistical modeling to analyze and interpret data, especially for analyzing outcome performance of funded programs.</li><li>Conducts background literature searches to identify best practices, benchmarks, outcome measures and model programs, providing recommendations to staff.&nbsp;</li><li>Conducts periodic internal and external trainings to instruct, assist, and report on program evaluation, research trends, and promising models and practices.</li><li>Provides training and technical assistance.</li><li>Responsible for ensuring internal adherence to model fidelity when United Way is involved in any type of evidence-based project.&nbsp;</li><li>Develops and utilizes logic models, SWOT Analysis, and other tools to further efforts through accreditation, initiatives, pilot projects, strategic planning, etc.</li><li>Facilitates COA activities i.e. reporting, drafting, and reviewing policies and procedures, staff training requirements, performance and quality improvement (PQI), etc., to enable quality assurance of COA standards and continued organizational accreditation.</li><li>Assists with all internal audits and monitoring's conducted by external auditors and funding sources to ensure regulatory and programmatic compliance.</li><li>Works with Contracts and Quality Assurance team to effectively coordinate and manage the Community Impact procurement process, including analysis of subject matter and synthesis of information, meeting management tools, notices, agendas, manuals, drafting of materials to be considered, minutes, fact sheets, statistics, etc.in collaboration with other internal team members and external stakeholders.</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Supervises:&nbsp;N/AEducation &amp; Experience:&nbsp;<ul><li>Master’s Degree in Human Service related field. Doctoral degrees preferred.&nbsp;</li><li>Minimum of four years relevant experience in grant writing, planning, evaluation, and research, preferably in Human Service industry.&nbsp; Equivalent combination of education and experience is accepted. &nbsp;</li><li>Proficiency required in MS Word, Excel and other related computer programs.&nbsp;</li><li>Highly proficient and knowledgeable in the use of statistical analysis software and other data collection and analysis tools (for example: Qualtrics, Tableau)</li><li>Prior experience leading programmatic grant acquisition process is required.</li><li>Strong oral and written communication skills</li><li>Knowledgeable in research design as well as descriptive and inferential statistical analysis methods required.</li><li>Prior experience and certification in project management e.g. Lean Six Sigma, PMP, etc. preferred.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;Acknowledgement:&nbsp;I understand that the above information has been designed to indicate the general nature and level of work required and does not list all of the duties of the position, and that I may be asked by my supervisor and/or management staff to perform other duties. I understand that United Way of Broward County has the right to revise this position description at any time based on business need. I also understand that this position description is not a contract for employment and that United Way if Broward County or I may terminate my employment at any time for any reason.

Grants and Evaluation Director

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.<h2>Our Values:</h2><ul><li>Teamwork - We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused - We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>Oversee the call center program components of quality management and training to meet the goals of innovation and excellence in service delivery for 988 and in collaboration of the 211 team. The Training and Quality Assurance Manager will serve as a vital member of the 988 team and will help to develop, implement, and monitor all quality management initiatives and deliverables for the 988 program with consideration of each call center helpline, including information, referral and support of veterans. The position will monitor the 988 program’s compliance with national standards, policies and procedures.&nbsp; The position will provide and coordinate behavioral health training.&nbsp;This role will collaborate with mobile response teams and 911 to improve the quality of service delivery.Key Responsibilities and Essential Functions &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;Develop, implement and oversee internal professional staff training:<ol><li>In collaboration with Director of 988 &amp; Crisis, develop, implement and oversee internal Quality Assurance program.</li><li>Primary presenter of trainings teaching about best and evidence-based behavioral health practices, standards, and the culture and values of the program.</li><li>Create and deliver quality training to staff based upon quality improvement strategies that inform and connect practice, training, and produce outcomes in line with program goals.</li><li>Support programs across the Helpline Center by providing high quality consultation and training in defined areas of need.</li><li>Support use of evidence-based programming and training throughout the organization to promote successful implementation.</li><li>Become a certified trainer in (but not limited to) ASIST, MHFA, QPR.</li><li>Review 988 contact interactions (phone, text, email, and chat) to determine appropriateness of interventions, level of care and overall interventions provided by Helpline Center staff, to recommend and support interventions for case-specific and/or systemic improvement strategies.</li><li>Assist 988 and 211 Supervisors in communicating with staff on standards and goals set forth by quality improvement and strategic efforts as needed.</li></ol>&nbsp;Respond to 988 calls/texts/chats:<ol><li>Provide evidence-informed brief supportive counseling, crisis intervention and suicide prevention support to callers and/or chat/text visitors who are in emotional distress</li><li>Conduct assessments in accordance to program policies &amp; procedures</li><li>Utilize resource referral database to provide information and referral assistance to callers seeking mental health and substance abuse services</li><li>Provide follow-up to high-risk callers reporting suicidal and/or homicidal thoughts and behaviors</li><li>Manage interactions to ensure appropriate level of support is provided in efficient manner</li><li>Accurately and efficiently document client interactions</li><li>Serve as a supervisor in the weekend rotation throughout the calendar year and during at least one major holiday of the year.&nbsp;Assist with filling in for 988 supervisors on vacation.</li><li>As part of 988 management team, there will be involvement with outreach, the development of formal relationships between partners (911, Mobile Response Teams, peer support orgs, and behavioral health providers) to maintain continuity of care<ol><li>Develop relationships with 911, MRT, mental health providers and mobile crisis teams to educate and inform them on 988 processes and procedures.</li><li>Contribute to the development and implementation of processes and procedures for 911/988 agency coordination.</li><li>Identify areas of opportunity to increase coordination between 988,911, and mental health partners.</li></ol></li><li>Develop, implement and oversee internal continuous quality improvement data reports<ol><li>Collaborate with data analyst and 988 director, to build data reports as required that provide quality analysis of the 988 program</li><li>Analyze data to understand where program improvements can be implemented</li><li>Work in partnership with the IT department in the development of reports from the phone system and call management system</li></ol></li></ol>Experience/Qualifications:<ul><li>Bachelor’s or Master’s degree in social work, sociology or related field preferred.&nbsp;</li><li>Crisis, Screening and Suicide prevention work experience highly desirable.</li><li>Minimum 3 years’ experience in the human services, social work, or customer services field required</li><li>Experience administering quality assurance programs preferred</li><li>Experience training and providing performance feedback</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records.</li><li>Must pass pre-employment drug screening</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>High level of proficiency in web-based systems, real time communication systems (i.e. chat/text), Microsoft Office, and other client record management systems.</li><li>Able to troubleshoot basic technical issues.</li><li>Adaptable and able to move with change while maintaining a positive attitude.</li><li>Self-directed to take initiative in follow-up and resolution of daily issues.</li><li>Active listening and interviewing skills.</li><li>Ability to work with people in great need.</li><li>Capacity to perform work calmly and effectively in emotionally intense environment.</li><li>Clear, concise and effective written and verbal communication.</li><li>Relate and interact successfully with persons of various social, cultural, economic,</li><li>and educational backgrounds.</li><li>Ability to problem solve multifaceted difficulties</li><li>Experience with behavioral health/crisis&nbsp;situations</li><li>Strong oral and written English language&nbsp;skills</li><li>988 is a 24/7 operation open 365 days per year with a variety of shifts available. Work schedule may include evenings, overnights, weekends, and holidays. Schedule may be changed as necessary to meet the needs of clients. Must be responsive and able to work shifts as much as 12 hours in length during call surges and declared emergencies.</li><li>988 is a hybrid work environment. The possibility of remote work is dependent on performance, reliability, and a private work space which may include access to a private, secure and stable internet connection.&nbsp;</li></ul>Compensation and Benefits:<ul><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described below. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.&nbsp;

Quality Assurance and Training Manager

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Job Description 
Position Title Community Investments Manager 

Department Operations Reports To – Community 
Investments Assistant Director 

FLSA Status – Exempt Classification – Full Time UWW Code - 


Position Summary 
The Community Investments Manager supports the Community Foundation and United Way of Volusia-
Flagler Counties’ (CF UWVFC) strategic investment efforts. The goal of this position is to support the 
organization’s ability to drive positive change by strategic investments in the community through 
grantmaking and grant management. United Way professionals should exhibit core competencies: 
mission-focused, relationship-oriented, collaborator, results-driven and brand-steward. 
 
Duties and Responsibilities 
Business Acumen &amp; Strategic Direction 

 • Write, and manage grant opportunities that align with the CF UWVFC’s strategic 
investment goals. 

 • Prepare and submit reporting for grants and contracts as required. 
 • Share internal reporting to inform and communicate impact of investments. 
 • Steward non-profits through grant application, award process, and follow up reporting in 

CRM system. 
 • Oversee 2-1-1 database including updates and referrals including Publix Emergency Fund. 
 • Management of the Volunteer Income Tax Assistance Program to include 

communications with Internal Revenue Service, Site Coordinators and volunteers and 
budget management. 

Outward Turning 
 • Maintain strong relationships with non-profits, funding agencies and partners. 

 
Talent Management &amp; People Development 

 • Receive and provide feedback in a constructive way. 
 
Operational Planning &amp; Execution 

 • Support events as needed. 
 • Other duties as assigned. 


 
Qualifications 


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 • Bachelor’s degree in a related field OR four years of relevant work experience. 
 • Exceptional interpersonal skills with the ability to communicate the key stakeholders, 

peers and staff. 
 • High degree of professional integrity to deal ethically with confidential information. 
 • Ability to work under minimal supervision. 
 • Excellent computer skills (minimum of Microsoft software programs) and attention to 

details and deadlines. Experience working with a customer relationship management 
system. 

 • Possess a valid driver’s license and have use of insured motor vehicle. 

Preferred 
 • Grant writing and grant and contract management experience. 

 
Working Conditions &amp; Physical Requirements 
Work is carried out in a controlled, agreeable environment as generally represented by normal office 
conditions. Employees may be required to assist with or attend various offsite events related to programs 
or fund raising that are scheduled evenings and/or weekends. These events may require several hours on 
your feet and assisting with heavy lifting and carrying. 

 
Direct Reports- None 
 
Salary Range- $40,000-$45,000 Annually 
 
United Way of Volusia-Flagler Counties is an Equal Opportunity Employer. It is the organization’s policy to abide 
by all laws pertaining to fair employment practices and to not discriminate against any employee or applicant for 
employment because of age, race, color, religion, gender identification, sexual orientation, national origin, handicap 
or disability, or marital or veteran status. 
 
 
Date last reviewed/revised: November 27, 2024

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