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General Description: This position provides administrative support to the MISSION UNITED program at the Veteran Resource Center (VRC). The incumbent in this position assists MISSION UNITED management with general activities and ensures the smooth running of the overall office administration.&nbsp;Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Greets and directs all clients, volunteers and other visitors with courtesy. &nbsp;</li><li>Answers all incoming calls courteously, accurately takes and distributes messages/forward calls to the appropriate individual(s).&nbsp;</li><li>Screens and assesses client immediate needs and program eligibility during first point of contact.&nbsp;</li><li>Assists with entering Temporary Financial Assistance (TFA) requests in the payment system in accordance with program data guide.</li><li>This position will serve as a receptionist / front desk back-up and shared support to other UWBC buildings as needed (for example: Colker/Ansin).</li><li>Responds and refers to crisis calls calmly and quickly.&nbsp;</li><li>Receives the mail, Fed Ex, UPS, etc. packages and ensures all mail related items get distributed to the correct people in a timely manner.&nbsp;&nbsp;</li><li>Assures visitors sign in and out, maintaining the daily sign in log.&nbsp; Calls staff when visitors arrive to assure unauthorized individuals does not access offices.&nbsp;</li><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries</li><li>Provides overall day-to-day support to MISSION UNITED management in their area of responsibilities including: general community impact work, and the MISSION UNITED program.&nbsp;</li><li>Organizes all aspects of the MISSION UNITED meetings, including but not limited to: meeting scheduling, logistics and printed/visual aids.</li><li>Maintains quality and accuracy of all board related records including preparing and sending agendas, meeting notices and meeting materials.&nbsp;Record and transcribe meeting minutes.</li><li>Maintains office, kitchen and client supply inventory and orders.&nbsp;</li><li>Assures development and implementation of appropriate procedures for the effective and efficient filing/retrieval systems of documentation, to include files, manuals, proposals, etc.</li><li>Assists with the planning and implementation of meetings, round tables and training.&nbsp;</li><li>Organizes, manages, and coordinates notification; preparation of materials, logistics and transcribing minutes, as requested.</li></ol>Other Job Duties:&nbsp;<ol><li>Manages all customer situations, meet commitments, respond promptly to customer needs, and solicit feedback to continually reinforce and strengthen the organization’s brand.&nbsp;</li><li>Understands the United Way concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintain good working relationships with clients, visitors, staff, board members, major donors, volunteers, agency representatives, and guests.</li><li>Consistently demonstrates good telephone etiquette and courtesy</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Manages the MISSION UNITED leadership assigned areas expense reports, invoice processing, purchase orders, and ensures completion of timesheet.</li><li>Maintains up to date information for the MISSION UNITED management assigned areas, including but not limited to program summaries, allocations/grants updates, and training schedules.</li><li>Assures work is performed within established policies and procedures.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWBC policies.</li><li>Performs other administrative duties and assumes other responsibilities as assigned by the supervisors.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ol>Supervises: &nbsp;N/A. This position has no supervisory responsibilities.&nbsp;Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree with three plus years’ experience in an Administrative Assistant position role in a professional office environment preferred.</li><li>Minimum of associate’s degree or equivalent from an accredited two-year college or technical school and five years related experience.</li><li>Typing skills, with a high degree of accuracy excellent spelling, punctuation and grammar skills; ability to proofread accurately. Excellent telephone presence and good organizational skills required.</li><li>Must have knowledge of word processing equipment and computers with proficiency required in MS Word, MS Excel, MS Power Point, and other related computer programs as needed.</li><li>Must have strong customer service, communication, documentation, and interpersonal skills.&nbsp;</li><li>Must have excellent organizational and problem-solving abilities.&nbsp;</li><li>Ability to work independently and manage multiple tasks simultaneously.&nbsp;</li><li>Must be self-motivated, compassionate and have a positive attitude.&nbsp;&nbsp;</li><li>Initiative, analytical ability, high interpersonal relations and the ability to effectively communicate.</li></ul>Core Competency&nbsp;Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with&nbsp;utmost respect and responsiveness in order to deepen relationships and advance&nbsp;UWBC’s&nbsp;mission.</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceedsqualitative&nbsp;and&nbsp;quantitative goals in a&nbsp;thoughtful&nbsp;and&nbsp;time-driven manner.</li><li>Commits&nbsp;to&nbsp;the&nbsp;organization&nbsp;–&nbsp;Has&nbsp;the&nbsp;responsibility&nbsp;for&nbsp;aligning&nbsp;one’s&nbsp;own&nbsp;behavior,&nbsp;leadership&nbsp;and&nbsp;commitment&nbsp;with the&nbsp;needs,&nbsp;priorities,&nbsp;goals&nbsp;and&nbsp;cultureof&nbsp;UWBC.</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and&nbsp;embraces&nbsp;engagement&nbsp;of all&nbsp;people,&nbsp;ideasand&nbsp;backgrounds&nbsp;and&nbsp;aligns with&nbsp;United&nbsp;Way’s values.</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new&nbsp;challenges&nbsp;to&nbsp;further&nbsp;UnitedWay’s&nbsp;mission.</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to&nbsp;respond to emerging needs while continuing to deliver on organizational goals,&nbsp;objectives&nbsp;and&nbsp;timelines,&nbsp;and&nbsp;seeks&nbsp;help&nbsp;when&nbsp;neededin&nbsp;juggling&nbsp;priorities.</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be&nbsp;effective&nbsp;in any&nbsp;team&nbsp;setting.</li></ul>Environment &amp; Physical Demands:&nbsp;<ul><li>The office environment is climate controlled (i.e., heated and air-conditioned). Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work duties will also entail outside environments and exposure to elements.&nbsp;</li><li>The employee will also work in a public service delivery environment. Hectic situations can occur in public areas and other facilities characteristic to working with the homeless community and the related concerns and situations related to homeless conditions. Potential exists for volatile and unpredictable situations to occur. May experience exposure to strong odors such as soiled clothes and poor hygiene.&nbsp;</li><li>Physical demands include sitting and/or standing for extended periods of time; bending; lifting approximately 25 pounds; and regular use of the telephone, copier, fax, and computer. Demands also involve protracted concentration.&nbsp; &nbsp;</li></ul>

United Way of Broward County

Receptionist / Administrative Assistant 

General Description:&nbsp;The Campaign Associate will support the planning, organizing, implementation and successful completion of all campaigns within an assigned group of accounts in the workplace development department.&nbsp; &nbsp;They assist United Way staff in the development and implementation of workplace campaigns.&nbsp; Campaign Associates lend their expertise and energy to help United Way expand their efforts, reach new markets and broaden the base of community giving.&nbsp;&nbsp;Season estimation: August 2024 through November 2024.&nbsp;Duties and ResponsibilitiesAccount Management<ul><li>Meets with (Employee Campaign Managers) (ECMs) and campaign committees to plan, organize and schedule employee campaign, maintaining continuous contact to provide support for leadership, providing guidance and direction</li><li>Validates account information for each campaign/prospect and collects payments and pledges during and after campaign.</li><li>Makes calls as required for initial contact of individuals/groups/organizations for campaign solicitation.</li><li>Emphasizes the use of model best practice employee campaign fundraising techniques and suggests improvements and strategies to meet fundraising goals</li><li>Facilitates delivery of campaign materials and arranges for speakers, videos, agency tours, etc. to demonstrate United Way’s mission and work.</li><li>Attends Campaigns and presents UWBC’s message and mission at employee group meetings.</li><li>Ensures campaigns stay on track and ECMs report results according to prescribed timetable.</li><li>Updates prospect and account contact information in database for the Development team.</li></ul>Administrative Tasks<ul><li>Writes all appropriate correspondence.</li><li>Completes the required campaign tracking documents and evaluation forms.</li><li>Verifies, updates and maintains account information for each assigned account in Andar (CRM platform).</li><li>Research businesses, prospects, and lapsed accounts as needed by Development team.</li><li>Documents all conversations, contacts, and/or activities in individual and corporate accounts.&nbsp;</li><li>Makes phone calls as needed to confirm/update data including campaign dates, thank donors, invite donors to&nbsp;upcoming events, etc</li><li>Organizes and manages campaign supply inventory (brochures, posters, etc.).</li></ul>Experience and Requirements:&nbsp;<ul><li>Associates degree, or four years related experience and/or training; or equivalent combination of education and experience in progressively more responsible job-related positions, preferably in fundraising and sales.</li><li>Sales, customer service or account management experience preferred, but not required.&nbsp; Success is measured in part by attainment of a dollar goal.</li><li>The individual must be able to work a flexible schedule, have basic business knowledge, and be able to professionally represent oneself as well as represent United Way of Broward County in a positive manner.&nbsp;</li><li>Must be a team player, organized, detail-oriented and able to follow through on multiple projects simultaneously.</li><li>Must be willing to attend internal and external events outside of the work schedule.</li><li>Will be required to drive to various accounts in Broward County MUST have reliable transportation.</li><li>Skills in verbal communication required, including clear presentation of information and ability to influence others.&nbsp;</li><li>Must be able to communicate with individuals at all levels of an organization.&nbsp;</li><li>Must be able to use basic computer programs, such as Word and Excel.&nbsp;</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Campaign Associate (Seasonal/Temporary Assignment)

United Way of Broward County fights for the Health, Education and Financial Prosperity of every person in our community. &nbsp;General Description: Coordinates the identification of and linkages to resources and referrals for both youth and family participants onsite in a public school in Hallandale Beach. Coaches participants to reach personal goals, with a focus on goals enhancing stable housing. Participant population will be those facing economic hardship and potential housing insecurity.The Family Stabilty Program is provided within the Community Partnership School™ (CPS) program. CPS Care Coordination will take a two-generation approach to include Parent Engagement, Economic Development, and Educational Workshops. The Family Stability Program provides services, training, and educational opportunities to parents which parallel and mirror the enrichment and educational offerings their children access through participation in CPS.Primary Job Responsibilities &amp; Duties:&nbsp;<ol><li>Responsible for identifying strengths, needs, and risks for participants and their families to develop short- and long-term goals related to housing stability and financial prosperity. Following goal development, Care Coordinators will lead participants through the process of creating an individualized service plan to help ensure that relevant resources, services, and activities participants need to reach their goals are included in their care coordination experience.&nbsp;</li><li>Develops or updates service plans with participants and their families to address their needs and to facilitate referral to appropriate treatment or service providers or facilities.</li><li>Coaches participants and/or their families to achieve personal goals, develop life skills, and/or sustain success and wellness.</li><li>Conducts activities in a culturally responsive manner and monitors the service environment to maximize participant success and well-being.</li><li>Regular note taking and data management to measure activities and outcomes in the SureImpact database.&nbsp;</li></ol>Other Job Duties:&nbsp;<ul><li>Supports approximately 60 unique students and family units annually.</li><li>Advocates on behalf of clients and families for services, basic needs, and other related issues.&nbsp;</li><li>Composes or prepares correspondence, case notes, narrative and technical reports, notifications, and related documents using computer-based applications</li><li>Conduct comprehensive, client-centered social work activities in accordance with best practices.</li><li>Conducts community and home visits (if needed) related to client needs; Provides follow-up and monitors service delivery and care environments.</li><li>Stays abreast of&nbsp;community resources and procedures for referring clients to appropriate resources</li><li>Facilitates case consultation for client situations.&nbsp;</li><li>Establish case plan goals and will review with clients at regular intervals</li><li>Monitor client progress to ensure that clients are working towards a resolution of identified challenges</li><li>When appropriate, ensure successful case closure, documentation, and transition</li><li>Provides crisis prevention, intervention, and support services, as needed.&nbsp;</li><li>Performs other duties and assumes other responsibilities as assigned by supervisor.</li></ul>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response effortsSupervises: This position has non-supervisory responsibilities.Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree&nbsp;with&nbsp;major&nbsp;coursework&nbsp;in&nbsp;social&nbsp;work,&nbsp;psychology,&nbsp;or other&nbsp;closely&nbsp;related field.</li><li>At least two (2) years of experience in motivational interviewing practices and/or techniques, eligibility determination, social referral/service work (including crisis prevention and intervention) or community&nbsp;resource referral, or closely related work with preferred experience working with persons with&nbsp;mental&nbsp;health&nbsp;conditions.</li><li>Knowledge of evidence-based practices, assessments processes, treatment&nbsp;planning,&nbsp;outcome&nbsp;measurement&nbsp;and quality&nbsp;management.</li><li>Experience&nbsp;working with&nbsp;low&nbsp;income,youth and families and/or other special population strongly&nbsp;preferred.</li><li>Ability&nbsp;to&nbsp;communicate&nbsp;effectively&nbsp;with&nbsp;a&nbsp;diverse audience.</li><li>Ability to work independently and in a team environment with a positive attitude and handling sensitive and confidential information with maximum discretion.</li><li>Proficiency required in Microsoft Office Products like: Word, Excel and other related computer programs.</li></ul>Core Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC and Community Partnership School’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meeting and exceeding qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership, and commitment with the needs, priorities, goals, and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas, and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives, and timelines, seeking help when needed to manage priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication effectively in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.&nbsp; Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer.&nbsp; Demands also involve protracted concentration.&nbsp;

Care Coordinator/Case Manager (grant funded)

United Way of Brevard, Florida (UWB) was established in 1957 by a group of concerned individuals who wanted to help those who were in need. Our work focuses on the building blocks of a good life – Education, Income and Health. Our community wins when kids succeed in school, adults can secure a good job, manage their finances, and provide a healthy environment for their families.&nbsp;Together, the contributions of thousands of individual donors become a force for change in the&nbsp;community.&nbsp;POSITION SUMMARY AND KEY RESPONSIBILITIESThe Pledge Processing Coordinator is responsible for inputting data and making changes to existing data in United Way’s pledge processing software.&nbsp; Enter alpha numeric data into donor software system accurately and efficiently<ul><li>Ability to follow detailed written instructions independently</li><li>Create fillable forms in MS Word or Adobe Acrobat&nbsp;</li><li>Perform mail merges using MS Word</li><li>Create and maintain spreadsheets in MS Excel</li><li>Perform data verification and validation to ensure accuracy</li><li>Generate reports from donor database &nbsp;</li><li>File and organize documents as needed</li><li>Transcribe information from various sources into digital format</li><li>Provide general administrative support as required including receptionist support&nbsp;</li><li>Performs other related duties as assigned</li></ul>Environment, Physical Activity, and Mental Demands<ul><li>The environment for this position is an open office that is clean and comfortable. The position is in a non-confined office-type setting in which he/she is free to move about at will and may include some minor annoyances such as noise, odors, drafts, etc. This position will have prolonged periods sitting at a desk and working on a computer.</li><li>The individual in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 15 pounds), carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.</li><li>The individual in this position may operate any or all of the following: telephone, cellular telephone, beeper, copy, fax machines, calculator, typewriter, personal computer, related printers, and related office equipment.</li></ul>POSITION REQUIREMENTS&nbsp;These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill and/or ability required to perform the position in a satisfactory manner.&nbsp; Individual abilities may result in some deviation from these guidelines.Education and Experience<ul><li>High school diploma or equivalent required.&nbsp;</li><li>Previous experience in a clerical or administrative role preferred.</li></ul>Skills and Abilities&nbsp;<ul><li>Proficient in basic math and data entry skills.</li><li>Familiarity with office equipment and computer systems.</li><li>Ability to work independently and meet deadlines.</li><li>Excellent organizational and attention to detail.&nbsp;</li><li>Excellent verbal and written communication skills.&nbsp;</li><li>Excellent time management skills with a proven ability to meet deadlines.</li><li>Ability to function well in a high-paced and at times stressful environment.</li><li>Must be able to perform this position safely, without endangering the health or safety to himself or herself or others.</li></ul>Personal Characteristics and Skills&nbsp;<ul><li>Dedicated to shared and measurable goals for the common good – creating, resourcing, scaling and leveraging strategies for broad investment and impact.&nbsp;&nbsp;</li><li>Able to build trust in United Way and its relevance in the community.&nbsp;</li><li>Values the network and strives to leverage United Way’s breadth of community presence, relationships, and strategy.</li><li>Understand community trends and human service issues.&nbsp;</li><li>Ability to build relationships with different types of people, including clients, organization members, and providers.</li></ul>United Way of Brevard is an equal opportunity employer. We offer a competitive salary, a learning environment, and employee benefits to include health insurance, paid holidays, paid time off, and a retirement plan. Please apply online or submit your resume and cover letter to&nbsp;<a href="mailto:hr@uwbrevard.org" target="_blank">hr@uwbrevard.org</a>.UNITED WAY CORE COMPETENCIES FOR ALL STAFF<ul><li>Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.</li><li>Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.</li><li>Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.</li></ul>ABOUT BREVARD COUNTY FLORIDABrevard County, Florida, also known as Florida’s Space Coast, is a groundbreaking region along the east coast of the Sunshine State. Home to the world-famous launch pads of Kennedy Space Center and Cape Canaveral Space Force Station, Brevard County’s rich history is built upon generations of high-tech talent, yet boasts a small-town community feel where members can truly make a difference. With an abundance of amenities for the right work-life balance, Florida’s Space Coast offers a unique lifestyle with tropical weather, cultural activities, educational opportunities, year-round outdoor recreation, and a family-friendly atmosphere. Even the world's most significant vacation playground is just a short ride, which means you can get annual passes for endless access to the thrills and off-season crowds at Orlando theme parks and attractions, all while enjoying the relaxed oceanside community that has sent man to the moon, and continues to launch advances for humankind. You can learn more about the endless lifestyle options found here, at&nbsp;<a href="http://www.LiveBigSpaceCoast.com" target="_blank">www.LiveBigSpaceCoast.com</a>.

United Way of Brevard County, Florida

United Way of Brevard 

Pledge Processing Coordinator

UNITED WAY OF MASSACHUSETTS BAY AND MERRIMACK VALLEYJob Description &nbsp;About United Way:We are the Uniters. We bring people together to solve problems. We identify the most pressing issues in our community, and we bring together the people we think can solve them. United Way funds agencies that, working together, can address the nuances of complex problems like homelessness or the academic achievement gap. We create programs and initiatives to fill unmet needs. We deploy volunteers and socially responsible companies as the engines of change and the feet on the street, delivering hope to people in need. We raise funding through generous donors who understand that social change can't happen without it. &nbsp;POSITION TITLE: Business Training Coordinator, Shared Services MADIVISION: Community ImpactREPORTS TO: Vice President, Shared Services MASTATUS: Full time, grant funded non-exempt (Grade Level 8) &nbsp;POSITION OVERVIEW:United Way seeks an experienced program coordinator to provide core level administrative support for the day-to-day activities of executing our business training strategy. The ideal candidate has deep experience in project coordination and extraordinary attention to detail as well as a familiarity with family childcare operations. This grant-funded position is funded full time through the end of June 2025. Funding is anticipated to continue beyond this grant period but not guaranteed. The salary for this position through the grant period is $55,000. This position will support systems- and community-level change for young children in United Way's footprint, through supporting the sustainability of the childcare field, including the following key responsibilities: &nbsp;KEY RESPONSIBILITIES:<ul><li>Provides administrative and coordination support to the Shared Services business training team</li><li>Coordinates enrollment with partners and trainers</li><li>Ensures all data is accurately reflected in Salesforce database</li><li>Coordinates completion of pre and post surveys</li><li>Analyzes pre and post survey data</li><li>Outreach to educators as needed</li><li>Technology coaching as needed</li><li>Translation as needed</li><li>Meetings with Shared Services and training/coaching teams</li><li>Represents the organization warmly and professionally</li></ul> &nbsp;REQUIREMENTS:<ul><li>Commitment to Diversity, Equity, and Inclusion and to the mission of the United Way of Massachusetts Bay and Merrimack Valley.</li><li>Specialized training or experience in administration, or related field</li><li>Language: Spanish and English</li><li>Familiarity with early education (family childcare a plus)</li><li>Previous experience as a project coordinator</li><li>Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)</li><li>Good interpersonal and communication skills</li><li>Organized and able to create multiple timelines and schedules</li><li>Attention to detail</li><li>Able to multitask, prioritize, and manage time efficiently</li><li>Excellent verbal and written communication skills</li><li>Able to analyze problems and strategize for better solutions</li><li>Flexibility with virtual work</li></ul>United Way of Massachusetts Bay is committed to hiring individualswho reflect the diversity of the communities it serves. &nbsp;For information on additional opportunities, please access our Web Site at <a href="http://www.unitedwaymassbay.org" target="_blank">www.unitedwaymassbay.org</a> For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website. <a href="https://unitedwaymassbay.applicantpro.com/jobs/3473149-554005.html" target="_blank">https://unitedwaymassbay.applicantpro.com/jobs/3473149-554005.html</a> &nbsp;

United Way of Massachusetts Bay, Inc. 

United Way of Massachusetts Bay and Merrimack Valley

Business Training Coordination, Shared Services

Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, equity, and inclusion is a fundamental part of our mission and a focus throughout our organization and the communities we serve<h2></h2>Values:<ul><li>Teamwork –&nbsp;We work together to accomplish our goals and help&nbsp;each other&nbsp;succeed.</li><li>Innovation -&nbsp;We&nbsp;are fearless, imaginative trail&nbsp;blazers.</li><li>Mission Focused-&nbsp;We&nbsp;are passionate about our community’s wellbeing&nbsp;and creating lasting&nbsp;change.</li><li>Integrity –&nbsp;We&nbsp;are honest, transparent and act ethically to create&nbsp;trust.</li><li>Excellence –&nbsp;We&nbsp;set clear, high expectations for ourselves and our&nbsp;work.</li></ul><h2>Purpose of Position:</h2>The purpose of the Volunteer Coordinator position is to recruit, train, recognize and retain volunteers to support the Volunteer Income Tax Assistance (VITA) program and ensure the VITA tax program has the volunteer support and engagement required to meet program needs for the tax season.Key Responsibilities and Essential Functions:<ul><li>Lead the recruitment, placement, and retention of VITA program volunteers&nbsp;</li><li>Ensure the program meets target volunteer recruitment and retention goals annually</li><li>Lead the design of the volunteer program life cycle and volunteer program experience resulting in high participant satisfaction&nbsp;</li><li>Assist in schedule development, strong learning experiences, and completion of IRS volunteer training classes&nbsp;</li><li>Initiate relationship development with community partners to support the Real Sense program</li><li>Ensure all VITA program volunteers are IRS-certified to the appropriate level, are knowledge of and adhere to the IRS Volunteer Standards of Conduct, and are aware of IRS Quality Site Requirements</li><li>Maintain VITA program volunteer IRS-certification documentation and report timely to IRS</li><li>Track and provide the program and Site Coordinators with accurate information, including IRS-required documentation on site volunteers and monthly volunteer reports</li><li>Manage year-round communications and engagement with program volunteers</li><li>Lead annual recognition and appreciation for Real Sense volunteers</li><li>Assist the Tax Program Manager in planning and executing tax site-related events&nbsp;</li><li>Establish a schedule of coordinated messaging and touch-points to support VITA volunteer stewardship in partnership with the United Way VCE and Marketing departments</li><li>Connect volunteer opportunities to business partners with corporate social responsibility goals that support financial stability, in partnership with the United Way Resource Development department</li><li>Perform comprehensive data analysis and continuous improvement planning for the program informed by annual volunteer surveys, success stories, focus groups, and other Real Sense data</li><li>Work closely with Volunteer and Community Engagement Department in the recruitment of skilled based volunteers to support specialized volunteer community needs</li><li>Perform other special assignments and tasks as assigned in support of Real Sense</li></ul>Experience/Position Requirements:<ul><li>Must be proficient in the Microsoft Office (Outlook, Word, Excel PowerPoint)</li><li>Must possess strong work ethic</li><li>Must possess high level of professionalism&nbsp;</li><li>Must agree to be flexible with hours - occasional evenings or Saturdays (mostly during training and tax season)</li><li>High school diploma required. Two-year college degree preferred.</li><li>2-4 years progressively responsible, related experience</li><li>Excellent planning, organizing, verbal/written and PC skills</li><li>Experience in the area of volunteer development and training</li><li>Excellent interpersonal, written and oral communication skills</li><li>Ability to manage multiple projects simultaneously</li><li>Experience in planning, policy design, and spreadsheet analysis</li><li>Familiarity with VITA tax programs and software</li></ul><h2>Compensation and Benefits:</h2><ul><li>Competitive Salary – Salary commensurate with education and experience based&nbsp;on current&nbsp;market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for&nbsp;employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual&nbsp;pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end&nbsp;bonus days</li><li>Vacation – Two weeks paid&nbsp;vacation</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown&nbsp;Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly&nbsp;parking</li><li>Employee Assistance&nbsp;Program</li><li>A fun, challenging, and inclusive&nbsp;culture</li></ul>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.

United Way of Northeast Florida

Northeast Florida

Coordinator - RealSense

UNITED WAY OF SOUTH HAMPTON ROADS 
 

Title: Campaign Associate ($45,000 - $58,000) 
Department: Resource Development 
Report To: Senior Director of Corporate and Community Relations 
Date Created: July 15, 2024 

 
Why Work for United Way: 
 
Do you want to leave work every day knowing that you made an impact? At United Way of South 
Hampton Roads (UWSHR), you’ll work in a fun and supportive environment where every day is a new 
opportunity to make a difference. If you talk to our employees, the single trait we all have in common is 
passion. We work hard because we love what we do and we know how much our community needs us. 
You’ll learn from some of the best in the business and be constantly challenged in an ever-changing 
industry. Plus, we offer excellent benefits and opportunities for advancement. If you want to be great 
while doing good, join the United Way team. 
 
Objectives &amp; Expectations: 
 
The Campaign Associate at United Way of South Hampton Roads plays a vital role in supporting the 
organization's fundraising efforts and promoting community engagement. The primary responsibility of 
the Campaign Associate is to assist in planning, coordinating, and executing fundraising campaigns and 
initiatives. This position requires strong organizational skills, excellent communication abilities, and a 
passion for making a positive impact on the community. The Campaign Associate reports to the Senior 
Director of Corporate and Community Relations. 
 
Competencies: 
 

 • Mission-Focused: Catalyzes others’ commitment to mission to create real social change that 
leads to better lives and healthier communities 

 • Relationship-Oriented: Is astute in cultivating and managing relationships toward a common goal 
 • Collaborator: Understands the roles and contributions of all sectors of the community and can 

mobilize resources (financial and human) through meaningful engagement 
 • Results-Driven: Dedicated to shared and measurable goals for the common good; creating, 

resourcing, scaling, and leveraging strategies and innovations for broad investment and impact 
 • Strength of Character: Demonstrates ability to be approachable and cooperative while also being 

a successful executive leader 
 • Brand Steward: Steward of the brand and understands his/her role in growing and protecting the 

reputation and results of the greater network 
 • Visionary: Confronts the complex realities of the environment and simultaneously maintains faith 

in a different and better future, providing purpose, direction and motivation 
 • Team-Builder: First ensures that the right people are in the right roles at the right times; fostering 

commitment, trust, and collaboration among multi-cultural leaders and stakeholders 
 • Outward Turning: Understands the dynamics of local, regional, and national environments, and 

works on an agenda rooted in the community’s own perception of its needs and aspirations 
 • Business Acumen: Possesses a high-level of broad business and management skills and is 

effective at using financial resources wisely and for the greatest impact 
 • Network-Oriented: Values the power of networks; striving to leverage United Way’s breadth of 

community presence, relationships and strategy 


 
Core Values: 
 

 • We are responsive to each other and to the community. We do our best to anticipate challenges 
and needs so we can proactive address them. We do NOT react, we respond – promptly, 
appropriately and thoughtfully. 

 • We build trust by being transparent, authentic and vulnerable. We communicate openly and 
listen with respect and empathy. We do NOT shy away from tough conversations or backtrack on 
our commitments. 

 • We are determined and steadfast in our commitment to our goals. We are persistent and 
tenacious, and seek creative solutions to overcome obstacles. We do NOT let failure keep us 
down – we brush it off and try again with renewed dedication the next day. 

 • We are team players, always seeking opportunities to go above and beyond our job description 
to help our colleagues and partners. We aim to create a positive, fun environment where we are 
proud to be ourselves. We do NOT work in silos, but instead play to each other’s strengths and 
cover each other’s blind spots. 

 • We care about community because to us, this work is personal. It’s for our families, our 
neighbors, our children, our friends. We are all here because we want our work to matter – to 
have some higher purpose – and we want to surround ourselves with others who desire the same. 
It’s NOT just a paycheck, it’s a purpose. 
 

 
Job Responsibilities: 
 
1. Campaign Support: 

a. Assist in developing and implementing comprehensive fundraising campaigns, including 
workplace campaigns, individual giving, and special events. 

b. Collaborate with the Resource Development team to create campaign materials, 
presentations, and fundraising tools to support campaign activities. 

c. Provide support in conducting prospect research and identifying potential donors and 
sponsors. 

d. Assist with donor cultivation and stewardship activities, including acknowledgment letters, 
donor recognition, and relationship management. 
 

2. Relationship Management: 
a. Build and maintain positive relationships with corporate partners, individual donors, and 

community stakeholders. 
b. Serve as a liaison between United Way of South Hampton Roads and campaign volunteers, 

providing necessary training, guidance, and resources. 
c. Support volunteer recruitment and engagement efforts to ensure campaign success. 


3. Data Management and Reporting: 
a. Utilize the CRM system to accurately record and track donor information, contributions, and 

campaign results. 
b. Generate regular reports on campaign progress, donor participation, and fundraising 

outcomes. 
c. Analyze campaign data and provide insights to inform strategic decision-making and future 

campaign planning. 


4. Communication and Marketing: 
a. Assist in the distribution of campaign-related communications, such as newsletters, social 

media posts, and email updates. 
b. Support the creation of engaging content and stories to highlight the impact of United Way's 

work and the importance of community support. 
c. Collaborate with the Marketing team to ensure consistent messaging and branding across all 

campaign materials. 
 
Key Skill Requirements: 
 

 • Knowledge and understanding of fundraising principles, techniques, and best practices. 
 • Exceptional written and verbal communication skills, with the ability to effectively engage and 

inspire diverse audiences. 
 • Strong organizational skills, attention to detail, and the ability to manage multiple tasks and 

priorities simultaneously. 
 • Proficiency in using CRM systems, Microsoft Office Suite, and other relevant software 

applications. 
 • Demonstrated ability to work collaboratively in a team environment and build relationships with 

internal and external stakeholders. 
 • Commitment to United Way's mission and values, with a passion for making a positive impact in 

the community. 
 
Qualifications 
 

 • Bachelor's or an associate’s degree. 
 • Minimum of 2 years of experience in fundraising, campaign coordination, or related roles. 

 
Working Environment: 
 
Typical office environment with some time spent in outside meetings. Nights and weekends may be 
required for special events or meetings. 
 
Physical Requirements: 
 

 • This job may require exerting up to 25 pounds of force frequently, and/or a negligible amount of 
force constantly to move objects 

 • Worker must frequently talk, hear and use typical office equipment 
 • Walking, standing or sitting for extended periods of time 
 • Ability to provide personal transportation 
 • Ability to operate a computer for extended periods 

 
United Way of South Hampton Roads is an Equal Opportunity Employer. In order to provide equal employment and 
advancement opportunities to all individuals, employment decisions at UWSHR will be based on merit, qualifications, and 
abilities. UWSHR does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, 
national origin, age, disability, sexual orientation, gender identity, veteran status or genetics. Please Note: Requirements, skills, 
and abilities described above are representative of those that must be met by an employee to successfully perform the essential 
functions of this position with or without reasonable accommodation. In no instance, however, should the duties, responsibilities, 
and requirements be interpreted as all-inclusive.

Corporate Community Relationships Associate

Position Summary:United Way is seeking a relationship-oriented, dynamic, self-starter to join our team as a full time Data Manager to advance sustainable and equitable funding for children and youth. In this role, you will coordinate and align people, data, and money around common goals for children and youth in Tucson and Southern Arizona, leverage research, relationship management, and project management skills.This role has an explicit focus on advancing sustainable and equitable funding for children and youth, and will be responsible for helping United Way of Tucson and Southern Arizona and community partners answer the following three questions: (1) How much are we (as a community) investing in our priorities for children and youth? (2) What is the true cost of investing in our priorities for children and youth? and (3) How can we fill the gap between current investment and the true cost?The Data Manager will report to the Associate Vice President, Cradle to Career.All United Way of Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full time employees including medical, dental, 401K, HRA, PTO, 12 paid holidays, and opportunities for educational and professional development. &nbsp;For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>.Wage: $24.04/hr. - $26.44/ hr. This is a grant funded full-time, non-exempt position.Responsibilities:&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Maintain efficient communication between United Way of Tucson and Southern Arizona and local government, school districts, community partners and advocacy organizations. ●&nbsp;&nbsp;&nbsp;&nbsp;Guided by United Way’s established strategic plan, facilitate meetings and decision-making with community partners and local budget holders to make progress towards their strategic public finance goals. ●&nbsp;&nbsp;&nbsp;&nbsp;Build and maintain relationships with national, state, and local partners to stay up to date on strategic public finance best practices and lessons learned from across the country. ●&nbsp;&nbsp;&nbsp;&nbsp;Position United Way as a leader in strategic public finance for children and youth by joining a growing national network of strategic public finance experts who are building local capacity and expertise within their states and communities. ●&nbsp;&nbsp;&nbsp;&nbsp;Lead the completion and maintenance of a fiscal map, which will track, map, and analyze public and private funding in children and youth programs and services in the Tucson and Southern Arizona.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Estimate true costs of designing and implementing child and youth programming, with willingness to learn methods such as cost modeling and/or cost estimation.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Identify new and emerging funding sources in collaboration with local and national experts to help fill the gap between current investments in children and youth and the actual cost of achieving state/community goals. ●&nbsp;&nbsp;&nbsp;&nbsp;Develop and execute United Way’s capacity-building plan for growing local expertise in strategic finance planning.Qualifications: ●&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree in education, public administration, family studies, human services, psychology, social work, public health, social science research methods or a related field. A combination of education and experience may be considered.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;3-5 years of experience in youth &amp; family focused direct-service work or public policy. Candidates with direct-service experience are strongly encouraged to apply (e.g. teaching, social work, college &amp; career counseling, youth mentoring, childcare, after-school and summer programming, parent &amp; youth advocacy &amp; organizing) ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience collecting, tracking, and organizing information using Microsoft Word, Excel, Power BI, Tableau or other software programs with attention to quality and detail in ensuring accuracy of information ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience analyzing and using data to inform priorities and decision-making ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience effectively coordinating cross-sector collaboration.&nbsp; ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience managing projects to completion. ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience cleaning, summarizing and analyzing and using data to inform priorities and decision-making. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience and/or coursework in basic statistics, evaluation, data visualizations, research methodology, or related areas. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience creating analytical products such as visualizations, dashboards, metrics, etc. (tagging, coding, organizing, and visualizing data). ●&nbsp;&nbsp;&nbsp;&nbsp;Knowledge of publicly available datasets, particularly education and employment outcomes. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience engaging with community organizations to support collaboration and co-ordination preferred. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience in survey design and other techniques for gathering stakeholder input. ●&nbsp;&nbsp;&nbsp;&nbsp;Experience in researching budgetary documents and related policy resources ●&nbsp;&nbsp;&nbsp;&nbsp;Demonstrated experience cleaning, summarizing and analyzing and using data to inform priorities and decision-making. ●&nbsp;&nbsp;&nbsp;&nbsp;Excellent written and oral communication skills and strong interpersonal skills required.&nbsp; CONFIDENTIAL DATAThis position has access to sensitive and confidential information and is trusted to maintain these files and documents properly. These documents include but are not limited to, financial information, grantee information, and other business-related material. Failure to safeguard this information could result in a loss of trust and reputation internally and externally.POLICY STATEMENTThe United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all candidates are considered without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Data Manager

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 
 

 Job Title: Resource Coordinator 
Reporting To: Senior Manager, Partner 
Engagement 

 Department: 211 OC Position: Full-time/NON-EXEMPT 


Purpose of Position 
Under the supervision of the Senior Manager, Partner Engagement the Resource Coordinator is primarily 
responsible for managing and maintaining relationships with service agencies listed in 211OC’s resource 
databases including keeping up the accuracy of information, adding new agencies and services, and recruiting 
into GetHelpOC closed loop referral partners. 


Key Duties and Responsibilities 
ï· Manage and develop expertise of 211OC’s GetHelpOC: Community Information Exchange and iCarol 

resource databases of all front-end, back-end and administrative features and functions 

ï· Maintain and ensure integrity of records in the resource databases 

ï· Build relationships with agency and program staff, provide GetHelpOC demos, and encourage participation 
in GetHelpOC for closed loop referrals. 

ï· Initiate organization information updates in the 211OC resource databases, provide and follow up on 
requests with agency directors and managers 

ï· Develop a working knowledge of Alliance of Information and Referral Systems (AIRS) Taxonomy and 
Standards and how they are applied in the 211OC Resource Department 

ï· Research services available in the community and assist agencies with completion and updates of 
application and forms 

ï· Develop and maintain strong relationships with Agencies/Service Providers 

ï· Assist with 211RIDE program updates 

ï· Other duties as assigned. Responsibilities may change under manager discretion. 
 

Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 
or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 
 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 
commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; keeps emotions under 
control; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and obtains 
clarification; responds well to questions; participates in meetings. 
Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 


interpret written information. 
Teamwork - Exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to 
building a positive team spirit; puts success of team above own interests. 
Professionalism - Tactfully approaches others; reacts well under pressure; treats others with respect and 
consideration, regardless of status or position; accepts responsibility for own actions; follows through on 
commitments. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 
instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of the organization. 

 
Job Requirements /Technical Knowledge 

ï· 1+ years working in the health and human service field preferred 

ï· 2+ years working in a customer service position preferred 

ï· Ability to maintain a positive, professional, and a discreet demeanor 

Compensation 
ï· $20-23/hr with competitive benefits. 

 
Physical Demands 
Physical demands are representative of the requirements necessary for an employee to successfully perform the 
essential functions of this position. The employee is required to actively listen and communicate clearly. The 
employee is required to stand and publically speak. The employee is required to walk, reach with arms and hands, 
climb, balance, twist, lean, move from one location to another, and to stoop, kneel, crouch or crawl. Vision abilities 
required by this job include close and far. Ability to operate a computer keyboard and mouse, and lift files and 
reports is required. Employee must be able to lift and carry 25 pounds. Reliable transportation and a clean driving 
record are required as the employee will need to travel throughout Orange County to visit with partners, County 
meetings, Collaborative meetings, and other meetings and trainings. 


Send Resumes To: 
<a href="mailto:recruiting@unitedwayoc.org" target="_blank">recruiting@unitedwayoc.org</a> 
Orange County United Way 
18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 

<a href="mailto:recruiting@unitedwayoc.org" target="_blank">mailto:recruiting@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Resource Coordinator

<h2>Job Title:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Community Assistance Network (CAN) Advocate</h2><h2>Reporting to:&nbsp; Community Impact Coordinator</h2><h2>Department:&nbsp; Community Impact and Operations</h2><h2>Classification: Full-time and part-time available; Hourly wage</h2><h2>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;Shifts available between the hours of 8:00 AM to 6:30 PM</h2><h2>Location: Yorktown, VA (THIS IS NOT A REMOTE POSITION)</h2><h3>Overall Purpose of this Role:</h3>The Community Assistance Network (CAN) Advocate functions to support United Ways’ collective impact work of providing advocacy and referral services. &nbsp;By connecting people to available resources for basic needs and ongoing assistance, the CAN Advocate is essential to helping people avoid and address poverty-related crises and create Pathways out of Poverty.<h3>Key Competencies</h3><ul><li>Models kindness with internal and external customers, upholding United Way’s commitment to equity and unity</li><li>Understands and consistently practices responsiveness and accountability to all customers</li><li>Communicates clearly and concisely with people from diverse backgrounds</li><li>Coordinates with multiple partners&nbsp;</li><li>Manages multiple case records including customer time as well as associated administrative duties and timelines</li><li>Adapts to changing needs and service delivery systems</li><li>Practices professional boundaries</li><li>Advocates on behalf of those in need</li><li>Able to problem solve creatively</li></ul><h3>Key Responsibilities</h3><ul><li>Actively listen with empathy to individuals experiencing vulnerability and crisis</li><li>Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs</li><li>Work diligently and advocate on behalf of customers to connect those in need to available resources&nbsp;</li><li>Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships</li><li>Enter data into appropriate customer record systems</li><li>Manage multiple phone lines; transferring calls</li></ul><h3>Requirements</h3><ul><li>Knowledge of and experience navigating human services and social systems</li><li>Basic knowledge of Microsoft Office Suite</li><li>Customer service experience</li><li>Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing</li></ul>To apply:Send your resume/inquiry to&nbsp;<a href="mailto:info@uwvp.org" target="_blank">info@uwvp.org</a>

23 Administration / Customer Service Jobs