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Vision and Mission:At United Way of Northeast Florida, we envision a community of opportunity where everyone has hope and can reach their full potential. Our mission is to solve our community’s toughest challenges by connecting people, resources and ideas.Diversity, Equity and Inclusion is not only valued and demonstrated in our hiring practices, it is a fundamental part of our mission throughout our organization and the communities we serve.Our Values:<ul><li>Teamwork – We work together to accomplish our goals and help each other succeed.&nbsp;</li><li>Innovation&nbsp;- We are fearless, imaginative&nbsp;trail blazers.</li><li>Mission Focused- We are passionate about our community’s wellbeing and creating lasting change.&nbsp;</li><li>Integrity – We are honest, transparent and act ethically to create trust.&nbsp;</li><li>Excellence – We set clear, high expectations for ourselves and our work.&nbsp;&nbsp;</li></ul><h2>Purpose of Position:</h2>To coordinate, promote, and manage the activities and partnerships at the Full Service Schools (FSS) site. Overall objective of FSS is to bring together community resources, neighbors and schools to serve the health and social service needs of at-risk students and families in Duval County.Key Responsibilities and Essential Functions:<ul><li>Implement the mission of FSS and the vision, goals and principles of United Way of Northeast Florida.</li><li>Implement United Way of Northeast Florida’s strategic plan, policies, procedures and standards of operation for the effective and efficient working environment of FSS.</li><li>Promote neighborhood leadership development and ownership of the FSS through the Oversight Committees, school personnel and the establishment of informal neighborhood networks.</li><li>Develop an integrated/coordinated services network that is responsive to the neighborhoods, based on meeting outcomes established for children and their families and directly related to the accomplishment of the FSS mission.</li><li>Balance the distribution of services being provided by agencies, both on site and off. Work with funding/provider agency personnel to establish a positive working relationship with the personnel assigned to the feeder schools or on site.</li><li>Work closely with the principals of the feeder schools, or their designee, to ensure that the services being provided are not in conflict with school specific policies.</li><li>Network with principals, teachers, school counselors, therapists, parents and community members to gather feedback and engage in strategy planning for program development</li><li>Ensure that the FSS staff and partners are fulfilling its responsibility and are representing the mission of FSS in serving children and families in the community.</li><li>Work closely with the Oversight Committee, ensuring that meetings are scheduled on a regular basis and notices are sent out in a timely manner.</li><li>Ensure client records are maintained in a secure professional manner, assuring confidentiality of all clients.</li><li>Provide supervision, direction and training of all FSS Staff at the site. Ensure appropriate physical setting and adequate equipment, supplies, and equipment maintenance contracts for all FSS staff at the site.</li><li>Responsible for the direct supervision of the United Way Administrative Assistant and indirect supervision of on-site non-United Way personnel assigned to the FSS site to ensure they are performing their assigned tasks and responsibilities. Work with supervisor of non-United Way staff in situations where personnel issues may arise.</li><li>Actively research, recruit and implement relevant resources to add to the FSS site and work with the Oversight Committee as a resource to identify assets available in the neighborhood to help contribute to the overall enhancement of the FSS program; and participate in community engagement events to bring awareness to the services provided by FSS.</li><li>Coordinate with the staff of school, community, and agency programs in an effort to ensure that FSS programs are offered without duplication and also work through the barriers of implementation.</li><li>When funds are available, review funding requests from neighborhood grant applicants; ensure neighborhood input when determining the need for the programs and developing accurate measurable outcomes. Provide guidance on application process as deemed appropriate by coordinator.</li><li>Manage the FSS site budget (supply dollars, office meeting dollars and award dollars) to ensure maximum effective use of allocated funding.</li><li>Implement and manage procedures to maintain licenses, permits, certifications and accreditations as appropriate.</li><li>Coordinate monthly meetings with personnel from all agencies providing services as part of the FSS. Attend scheduled provider meetings and on-site partner meetings to stay abreast of current FSS activities and data tracking.&nbsp;&nbsp;</li><li>Prepare bi-monthly reports for the Oversight Committee and FSS Director.</li><li>Assist in the design of systems for the collection and analysis of data to demonstrate the measurable outcomes associated with the FSS programs.&nbsp;</li><li>Gather data for tracking client outcomes and the services provided to those clients. Complete all reporting requirements assigned by the FSS Director to process measurable outcomes of FSS programs.</li><li>Develop an effective system for the delivery of services and monitor FSS operations to maintain quality standards.</li><li>Work with Oversight Committee to regularly monitor and evaluate neighborhood grant programs in terms of clearly defined objectives and measurable outcomes based on the FSS mission.</li><li>Ensure distribution and collection of neighborhood assessment surveys to obtain information on the needs of the community as they relate to FSS.</li><li>These job responsibilities are to be the main emphasis of this position.&nbsp; As with every job at United Way, it is not possible to define jobs precisely.&nbsp; Should the need exist, every person in the organization will assist in any way necessary to&nbsp;</li><li>Perform other duties as assigned.</li></ul>Experience/Position Requirements:<ul><li>Bachelor’s degree in an educational, health, or human service area preferred.</li><li>&nbsp; &nbsp; Five years of experience in similar areas, two years of which involved &nbsp; &nbsp; &nbsp;&nbsp; &nbsp;&nbsp; &nbsp;management or coordination, can be used as substitution</li><li>&nbsp; &nbsp; Be able to perform work responsibilities with limited supervision</li><li>&nbsp; &nbsp; Demonstrated proficiency in the use of computer equipment, phones, various software programs and resource file</li><li>Ability to work effectively under stress and maintain productivity and composure under pressure</li><li>Comfortable working in a fast-paced environment and adapt readily to changes</li><li>Ability to work with minimal supervision</li><li>Effectively prioritizes work and establishes clear goals in coordination with supervisor&nbsp;</li><li>Have the ability to make excellent presentations to community groups and other appropriate audiences</li><li>Have excellent organizational, interpersonal and verbal and written communication skills</li><li>Have the ability to prioritize work, handle multiple tasks and follow-up to ensure responsibilities are fulfilled</li><li>Have a working knowledge of computers and experience using Microsoft applications including Excel</li><li>Experience with data management and grant management</li><li>Knowledge of social and social service issues is a plus</li><li>Ability to pass and maintain a Level 2 background check is required.&nbsp; This is a security background investigation requiring submitting fingerprints to be screened through state law enforcement agencies and the FBI for national criminal history records and must pass a pre-employment drug screening.</li><li>Must be able to have daily access to a vehicle, maintain a valid driver’s license, and provide proof of the vehicle’s insurance coverage.</li><li>Staff members who drive a vehicle on UWNEFL business must provide proof of a valid driver’s license and current automobile insurance.&nbsp;</li><li>Keep all activities in line with the core values and contribute to the positive culture of United Way of NE Florida.&nbsp;</li><li>Ability to build positive relationships within FSS, United Way and with external partners</li><li>Actively participate in the broader organizational activities and be a brand steward within the community, outside agencies and/or programs to enhance United Way services to the community.</li></ul>Compensation and Benefits:<ol><li>Competitive Pay – Commensurate with education and experience based on current market</li><li>Health Insurance – Generous zero to low-cost Medical, Dental, and Vision for employees and dependents</li><li>403(b) Matching – Generous matching up to 6% of annual pay</li><li>Holidays – 11 paid holidays, three personal holidays, and four year-end bonus days</li><li>Vacation – Two weeks paid vacation&nbsp;</li><li>Flexible Schedule – Hybrid working environment with the ability to modify as needed</li><li>Vibrant Work Environment – office space in The Jessie in downtown Jacksonville, a nonprofit and community gathering space in a sustainable, state-of-the-art facility with free monthly parking</li><li>Purpose – Help United Way transform NEFL into a community of opportunity and hope for ALL people</li><li>Employee Assistance Program</li><li>A fun, challenging, and inclusive culture</li></ol>General Physical Requirements for Essential Functions of the Job:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is regularly required to sit, talk, and/or hear. Continual use of the hands with wrist and finger movement using a keyboard is required.&nbsp;Specific vision abilities required by this job include long hours viewing a computer monitor screen. The employee may occasionally travel using personal vehicle and/or work outside normal office environment.This description is not designed to contain a comprehensive inventory of all responsibilities and qualifications required of all team members assigned to this position. It is intended only to describe the key elements relative to each section. Also, duties and/or requirements of this position may be modified, added or deleted at any time. This supersedes all descriptions previously written for the same position. Unique equivalent skills and experience may possibly substitute for required position requirements.Additional Information:The attributes listed above represent our current thinking for the role. You can be a great candidate even if you don't fit everything we've described. You can also have important skills we haven't thought of. If that's you - even if you’re on the fence - we encourage you to apply and tell us about yourself! Unique equivalent skills and experience may possibly substitute for required position requirements.We have built an environment that celebrates the differences in backgrounds and experiences. United Way invests in activities that lead to greater inclusion, diversity, and equity.&nbsp; We are an equal-opportunity employer and we especially encourage and invite members of traditionally underrepresented communities to apply.United Way of Northeast Florida is an Equal Opportunity Employer and a Drug Free Work Environment.UWNEFL reserves the right to adjust work location.

1 Administration / Customer Service Job in Jacksonville, FL, USA