field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

ORANGE COUNTY UNITED WAY 

JOB DESCRIPTION 


 Job Title: Manager, Partner Engagement Reporting To: Director, Community Impact 

 Department: 211 OC Position: Full-time/EXEMPT 


Purpose of Position 
Under the direction of the Director, Community Impact, the Partner Engagement Manager is primarily responsible 

for recruiting agencies into GetHelpOC including demonstrations, relationship management, onboarding, ongoing 
support, and peer learning of GetHelpOC: a Community Information Exchange (CIE) community partner network. 


Key Duties and Responsibilities 
 • Identify partner needs and create customized implementation plans for partnering with 211OC and 

GetHelpOC CIE participation. 

 • Maintain community engagement, and partner onboarding strategy to recruit new service providers 
into GetHelpOC. 

 • Ensure adequate end-user training and support that results in rapid and sustained adoption and 
GetHelpOC utilization. 

 • Ensure consistent updates, communication, and high-quality functionality for the GetHelpOC platform. 
 • Design, facilitate and lead GetHelpOC Partner User meetings, newsletters, and events ensuring 

accessibility. 
 • Manage the day-to-day oversight of GetHelpOC Resource staff including goal tracking, direction, and 

staff support, monitoring and coaching/guidance. 

 • Assist with collaborative processes involving a variety of stakeholders, including social service 
providers, clinicians/health partners, hospitals, health information exchanges, and vendors to 

achieve coordination and collaboration with regard to the availability, enhanced functionality, 
and utilization of the community information exchange. 

 • Create and build avenues of learning for diverse groups, including innovative approaches to engage 
staff at partner agencies with blended learning opportunities. 

 • Maintain training material for GetHelpOC and the resource department. 

 • Work cross-functionally to ensure partner communications and messaging are consistent and 
provide best-in-class direction for our partners. 

 • Monitor the success and opportunities of GetHelpOC Partner Network and communicate those 
back to 211OC leadership and internal teams. 

 • In collaboration with internal teams, adhere to contract deliverables and security protocols for 
GetHelpOC system. 

 • Other duties as assigned. Responsibilities may change under the manager's discretion. 
 


Core Competencies 
All employees, in performing their respective tasks and duties, are to perform quality work within deadlines, with 

or without direct supervision; interact professionally with other employees, customers, and suppliers; work 
effectively as a team contributor on all assignments; and work independently while understanding the necessity 
for communicating and coordinating work efforts with other employees and organizations. 

 
Customer Service - Manages difficult or emotional customer situations; responds promptly to customer needs; 
solicits customer feedback to improve service; responds to requests for service and assistance; meets 

commitments. 
Interpersonal Skills - Maintains confidentiality; listens to others without interrupting; remains neutral and 

unbiased; remains open to others' ideas and tries new things. 
Oral Communication - Speaks clearly; listens and obtains clarification; responds well to questions; participates in 
meetings. 

Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and 
interpret written information. 
Language Skills - Ability to read and interpret documents such as safety rules, operating and maintenance 

instructions, and procedure manuals; ability to write routine reports and correspondence; ability to speak 
effectively before groups of customers or employees of organization. 

 
Job Requirements /Technical Knowledge 

 • Bachelor’s degree, and/or experience with managed care or other equivalent experience transferable to 
this position. 

 • 3+ years’ experience in community management and/or program management. 

 • Ability to travel (locally and regionally) is required. 

 • Knowledge of community information exchanges (CIEs) and social services. 
 • Familiarity with the Social Determinants of Health and public health strategies, issues, challenges, and 

resources. 

 • Knowledge of and experience with the social and human service landscape in Orange County. 

 
Employment Standards 
 
Commensurate with experience, education, and market $68,640 - $85,000. Competitive benefits. 

 
Physical Demands 
The physical demands described here are representative of those that must be met by an employee to successfully 
perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with 
disabilities to perform the essential functions. 

 
While performing the duties of this Job, the employee is frequently required to be able to remain in a stationary 
position 75% of the time. The person in this position needs to occasionally move about inside the office to access 

file cabinets, records, and office machinery. Constantly operates a computer and other office productivity 
machinery, such as a calculator, copy machine and computer printer. Occasionally ascends/descends stairs, and 

constantly positions self to maintain computers in the office, including under the desks. The person in this position 
frequently communicates with coworkers and customers who have inquiries about our business operations and 
the community we service; therefore, the person must be able to exchange accurate information. The employee 

must occasionally lift and/or move up to 25 pounds. 


 
 
Send Resumes To: 

<a href="mailto:AmyA@unitedwayoc.org" target="_blank">AmyA@unitedwayoc.org</a> 
Orange County United Way 

18012 Mitchell South, Irvine, CA 92614 
<a href="http://www.unitedwayoc.org" target="_blank">www.unitedwayoc.org</a> 


<a href="mailto:AmyA@unitedwayoc.org" target="_blank">mailto:AmyA@unitedwayoc.org</a>
<a href="http://www.unitedwayoc.org/" target="_blank">http://www.unitedwayoc.org/</a>

Orange County United Way

Partner Engagement Manager

ORGANIZATION OVERVIEW
About United Way Fresno and Madera Counties&nbsp;
United Way Fresno and Madera Counties (United Way) is on a mission to mobilize the collective power of community to&nbsp;advance lasting solutions and measurable change&nbsp;for the most urgent issues our neighbors face,&nbsp;particularly focusing on addressing the racial&nbsp;wealth gap for working families. We believe everyone deserves an opportunity to achieve the building blocks of a good life — a quality education, financial stability, and good health — and that expanding this opportunity is both a core objective and a key strategy to fulfilling our mission. We work with hundreds of individuals and organizations that share a vision for what is possible when we UNITE our efforts.
OVERVIEW OF RESPONSIBILITIES 
	Reporting to the Interim VP of Operations and Administration, this position is responsible for the physical and digital infrastructure at United Way, including maintenance and security of the property, management of tenants, and oversight of information technology vendors and systems. Building and parking lot are owned by United Way and include office space for United Way staff and tenants, community event spaces, and warehouse space. This position supervises the Office Manager and the Facilities Coordinator.
KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Duties &amp; Responsibilities
<ul><li>Ensure United Way’s physical property, telecommunications systems, and information technology are well-maintained and meet the needs of staff, tenants, and community members.</li>
<li>Proactively ensure ongoing maintenance and security of building and parking lot. Maintain prioritized list of maintenance needs. Ensure that items are assigned and completed in a timely and cost-effective manner, and communicated to appropriate stakeholders.</li>
<li>Provide oversight to community spaces and warehouse, creating and reinforcing guidelines for use so that all users can keep the spaces organized and ready for use at all times.</li>
<li>Manage processes and policies related to building tenants (long term contract as well as event groups), with the goal of a fully-leased property.</li>
<li>Oversee procurement and vendor relationships related to building maintenance and security as well as telecom services and information technology. Assess vendors and systems regularly to ensure alignment with UW’s needs. Regular vendors include, but are not limited to, janitorial, security, and IT support.</li>
<li>Manage budget for facilities and technology equipment purchase, maintenance, and contracts. Ensure timely processing of all relevant receivables and payables.</li>
<li>Maintain availability to staff for basic IT support such as troubleshooting equipment, and determining appropriate vendor for escalation as needed.</li>
<li>Manage the renewal of relevant property and liability insurances; report and track claims as needed.</li>
<li>Maintain good working relationship with relevant licensing and government agencies.</li>
</ul>Supervisory Responsibility
This position will oversee two internal staff as well as external IT, security, janitorial and vendor contracts.
Physical Demands
At times, this position may include periods of extended physical activity such as walking, climbing, stooping, kneeling, and bending to inspect all aspects of the property, including technology equipment. Position at times requires the ability to lift up to approximately 50 lbs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION/REQUIREMENTS
Knowledge, Skills and Expertise
<ul><li>Facilities management skills: ability to assess and complete basic maintenance, building, and repair tasks; knowledge of equipment, supplies, and materials used in commercial property maintenance; general understanding of plumbing, HVAC, electrical, security, etc.</li>
<li>IT skills: knowledge and understanding of standard office hardware and software systems; ability to troubleshoot hardware and software; experience with software and IT support vendors; ability to support users and suggest appropriate steps for resolution.</li>
<li>Ability to manage vendors, contracts, and budgets.</li>
<li>Ability to exercise good judgment, manage time effectively to solve problems and take initiative, assign tasks and projects to appropriate parties, and respond appropriately to changing circumstances and priorities.</li>
<li>Ability to develop and maintain relationships with multiple internal and external individuals.</li>
<li>Detail-oriented with strong organizational skills.</li>
<li>Strong computer skills including Microsoft Office and cloud-based systems.</li>
<li>Fluency in English required, with strong written and oral communication skills.</li>
<li>Ability to multitask and work under tight deadlines in a fast-paced office environment.</li>
<li>Flexible to change; proven ability to manage multiple high-priority projects and deadlines without compromising quality.</li>
<li>Preferred but not required is experience managing tenants within a commercial office building.</li>
<li>Understanding of and commitment to the mission, vision, and goals of United Way.</li>
</ul>Education and/or Experience
<ul><li>Associate degree or equivalent from two-year college or technical school.</li>
<li>A minimum of 5 years relevant facilities experience with at least 1 year IT support experience.</li>
<li>Combination of experience and education.</li>
<li>Supervisory experience is strongly preferred.</li>
</ul>UNITED WAY CORE COMPETENCIES FOR ALL STAFF 
	●&nbsp;&nbsp; &nbsp;Mission-Focused: Catalyze others’ commitment to mission to create real social change that leads to better lives and healthier communities.&nbsp; This drives their performance and professional motivations. 
	●&nbsp;&nbsp; &nbsp;Relationship-Oriented: Understands that people come before process and is astute in cultivating and managing relationships toward a common goal. 
	●&nbsp;&nbsp; &nbsp;Collaborator: understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement. 
	●&nbsp;&nbsp; &nbsp;Results-Driven: Dedicated to shared and measurable goals for the common good; creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact. 
	●&nbsp;&nbsp; &nbsp;Brand Steward: Steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.

2 Administration / Customer Service Jobs in California