United Way Jobs
Volunteer Engagement Senior Manager

Volunteer Engagement Senior Manager

locationIndianapolis, IN, USA
PublishedPublished: Published 6 months ago
Full time

Volunteer Engagement Senior Manager  

Fundraising & Engagement Division 

United Way of Central Indiana works to bring the resources of philanthropy, government, corporations, the social sector, and neighborhoods together to confront generational poverty head on and ensure a better future for our neighbors in need. 

This is an ambitious time to join United Way as we embark on a five-year strategic plan to reduce the number of households experiencing poverty and financial instability. To make a significant impact in our region, United Way is looking for dedicated, confident, and compassionate team members who live our shared values of inclusivity, courage, accountability, respect, and excellence. 

Position Summary 

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. The Senior Manager leads United Way of Central Indiana's (UWCI) volunteer engagement strategies, programs, team, and partnerships. The Senior Manager promotes and executes volunteer engagement experiences and opportunities (for both individuals and corporations) that effectively support UWCI's mission and goals and increase participants' affinity for UWCI. The Senior Manager leads the creation and execution of strategies to strengthen and grow relationships with corporate partners, individual donors, Community Based Organizations, and volunteers. The Senior Manager guides development and execution of team goals that align with overarching organization goals around engagement.  

Position Duties & Responsibilities 

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.  

  • Leadership:Providestrategic direction and supervision for the Volunteer Engagement Team (positions listed below). Assure coordinated and clear individual and team goals are identified and monitored.Provide guidance and direction to team members while promoting individual thinking and innovation. Regular and meaningful updates with each team member are expected. 

  • Strategy Development: Responsible for creating and driving innovative strategies that will optimize engagement experiences for all key stakeholders.  This strategy includes creating new opportunities and/or revitalizing existing efforts that aim to include impactful ways for community members to feel inspired and participate with UWCI. 

  • Volunteer Management: Act as lead volunteer coordinator for all UWCI signature events and activities (Elevate, Thought Leadership Events, Annual Celebration, Go All IN Day, etc.).Provide support and leadership to the volunteer engagement team to help assure all engagement opportunities are effective, efficient, and meaningful.  

  • Programming: Oversee strategic development of various UWCI engagement programs, including leadership development programs, volunteer opportunities, immersive learning initiatives and cause-based initiatives.Act as programmatic lead for the Connecting Hearts at Home program in partnership with Eli Lilly and Company. Work cross-functionally to redesign and implement the Impact Ambassador program (volunteers who speak on behalf of UWCI and partner CBOs to share personal stories and solicit donations) to ensure the needs of all stakeholders are met.     

  • Financial Responsibility: Assist Vice President of Workplace Fundraising and Volunteer Engagement with the development of program budgets.Monitor program budgets with assistance of Volunteer Engagement Team Members. Work with fundraising team members to help secure external funding for projects that support volunteer & engagement activities.  

  • Data Analysis: Ensure the accurate and consistent capture and measurement of volunteer and participant data. Collaboratecross-functionally with the Strategic Information and Intelligence division to analyze volunteer and participant data to make decisions on programming and to learn more about the behaviors of those that engage with UWCI. Share insights about the impact of volunteer and participant behavior onorganizational goals, including donor acquisition, retention, and growth.  

  • Relationships: Work cross-functionally to identify, develop and implement opportunities to engage constituents in impact work. Partner with Impact division to develop annual and long-term volunteer recruitment and engagement plans. Identify opportunities for community collaboration. Develop and maintain regular contact with community partners. Identify and communicate with appropriate UWCI team members regarding opportunities to leverage these relationships more broadly.   

  • Communication: Be knowledgeable about UWCI's work in Central Indiana and be an effective and compelling communicator of the same to advance engagement and brand value.  

  • Annual Goals: Work with other Volunteer Engagement Team members to ensure that goals reflect, align,and contribute to the organization's broader goals. Achieve the annual goals.  

  • Performs special assignments and other work, on an as-needed basis.  


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability, and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in his/her area of responsibility and review literature to understand key issues. 

Education and/or Experience 

  • Bachelor's degree in Non-profit Management, Administration,or similar field or five years of relevant experiencerequired. 

  • Experience with Hands on connect, Salesforce database or other similar volunteer management and CRM systems is preferred. 

  • Five years of supervisory experience is desirable. 

  • Proficiency in computer skills and attention to detail are essential. 

  • Effective time management and multitasking abilities are required to meet deadlines. 

  • Strong organizational and interpersonal skills are crucial for success. 

*Work experience may substitute for education requirements on a case-by-case basis. (this sentence needs included after educational requirements).  

Position Leader:    Vice President Workplace Fundraising and Volunteer Engagement 

Position Leads:     Corporate Volunteer Engagement Specialist, Manager of Corporate Volunteer Engagement, Manager of Community Engagement, and Immersive Learning               

FLSA Status:         Exempt

Salary Range:       Mid 60's to Low 70's               

Benefits:              Complete Benefits Package Available 

Reviewed:            12/6/2023 

  Equal Opportunity Employer 

Please apply at uwci.org/team 

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment. UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.