United Way Jobs
Impact Operations Director

Impact Operations Director

locationIndianapolis, IN, USA
PublishedPublished: Published 11 months ago
Full time

Impact Operations Director 

Impact Division 

We partner to design, support and grow systems that accelerate financial stability and upward mobility for individuals and families living in or near poverty and striving for a brighter future. Our vision is that Central Indiana will be a community where children, individuals and families thrive; neighbors care for each other; and we are proud of all our residents' quality of life. 

We pursue this vision in all we do as we ask our community to give, advocate and volunteer. We believe that vision can only be achieved if pursued with shared values, and therefore place great emphasis on building a team that will pursue this vision together with ICARE. This is an exciting time to be part of United Way of Central Indiana's team as we embark on a new strategic framework that fosters innovation, builds community partnerships, and integrates across traditional functional areas.  


Position Summary 

United Way of Central Indiana recognizes that the key to success is a strong and cohesive team that works through shared values to achieve our mission. This position works in a collaborative and integrated manner across the Impact Team as well as across all other areas of UWCI to ensure that the organizational goals and strategies are realized, and to assist Central Indiana in making significant progress toward meeting its poverty reduction goals.  

Position Duties & Responsibilities 

The following statements are intended to describe the general nature and level of work being performed.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.   

  • Lead the strategic development and execution of the Impact team's operational processes, procedures and practices 

  • Lead the strategicexecution ofImpact operations and process management including grantmakingadministration and tracking, management of grants contracts and compliance, andmanagement of Impact CRM tracking and ongoing maintenance 

  • Lead the strategy and execution of UWCI's accreditation process to assess and certify partner organizations 

  • Provideleadership to and supervision ofteam members and managers through designation, delegation, and oversight of tasks and workplans 

  • Collaborate with and across the organization's various functions and areas to support, maintain and advance UWCI's mission and vision 

  • Manage, maintain and/or advance applicable and relative relationships across UWCI's Central Indiana region, including but not limited to intermediaries, funders, government, etc.  

  • Stay abreast of key issues, evidence-based best practices, and research to inform and shape current and future investments, initiatives, and programs that support outcomes for individuals and households throughout Central Indiana 

  • Provide fiscal oversight including budget management, resource allocation, etc.  

  • Perform special assignments and other work, on an as neededbasis 


To perform this job successfully, an individual must be able to perform each essential job function satisfactorily. The requirements listed are representative of the basic knowledge, skills, and/or abilities required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual in this role must display the highest level of integrity and confidentiality. United Way also values innovative thinking, and a successful candidate will be a self-starter who can work within the team to achieve goals and objectives. The individual should have effective communication skills, attention to detail and organization, flexibility, adaptability, and the ability to multi-task and be open-minded in a fast-paced environment. The individual will also maintain knowledge of trends in their area of responsibility and review literature to understand key issues.  

Excellent partnership building skills forming and maintaining external relationships is required. Ability to collect data, establish facts, draw valid conclusions, and develop solutions is essential. Ability to manage multifaceted projects across multiple environments is required. Must possess effective organizational and interpersonal skills, the ability to work independently, and an attitude toward achieving outcomes. Initiative, attention to detail, and a sense of urgency are essential.  

Reads and interprets documents such as operating instructions and procedure manuals. Routinely writes detailed reports and correspondence and responds to questions. Routinely speaks effectively before groups of customers, clients, and managers and/or employees of UWCI and external partner organizations.  

Routinely solves practical problems and deals with a variety of concrete variables in situations where standardization exists. Able to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Makes decisions on how to carry out specific day-to-day tasks. Typically consults with supervisor on anything out of the ordinary.   

Education and/or Experience  

  • Bachelor's degree in a human services field, or similar related arearequired 

  • Minimum of six years ofrelatable experience in the nonprofit or public sector highly preferred 

  • Project and/or program management experience with a demonstrated ability to develop, implement and execute to achieve intended results, by following through on commitments, prioritizing work, and managing time and resources well 

  • Experience working within and across a broad range of systems including interfacing with community-based organizations, nonprofit intermediaries, government institutions, and system-level stakeholdersrequired 

  • Must possess excellent interpersonal, writing, and oral communication skills, as well as a sense of humor, diplomacy and discretion, critical thinking, and judgment 

  • Experience with large-scale (e.g., community-wide) program and/or project management across a broad range of stakeholders required 

  • Experience leading frontline staff and/or managing volunteers required 

  • Ability to and/or experience in facilitating convenings, workshops, focus groups, etc. preferred 

  • Possess significant and demonstrated experience building and managing diverse networks that support racial equity efforts aimed at producing systemic change 

  • Knowledge of the Central Indiana region highly preferred 

*Work experience may substitute for education requirements on a case-by-case basis.  

Position Leader:Impact Senior Director – Sector Support  

Position Leads: Manager of Impact Operations, Manager of Grants Compliance and Contracts, and Manager of Accreditation 

FLSA Status:Exempt, Salaried, Full-time                

Salary Range: Mid 60's to 80K  

Benefits:Complete Benefits Package Available

Equal Opportunity Employer 

Please apply at uwci.org/careers 

This position description does not constitute a contract of employment or a guarantee of any terms or conditions of employment.  UWCI employees are employed on an at-will basis. In addition, nothing in this position description restricts UWCI's right to assign or reassign duties and responsibilities to this position at any time.