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<h2>Position Summary&nbsp;</h2>The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.</li><li>Maintain accurate organizational records, licenses, and compliance documentation.</li><li>Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.</li><li>Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.</li><li>Manage the relationship with the landlord, working closely with the property manager.</li><li>Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.</li><li>Supervision of the front desk Administrative Assistant.</li><li>Coordinate annual commercial insurance renewals in a timely manner.</li><li>Develop and implement operational procedures to improve workflow and reduce costs.</li><li>Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate degree preferred.</li><li>3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.</li><li>Demonstrated ability to manage multiple projects and deadlines effectively.</li></ul>

United Way of Palm Beach County

Operations Manager

POSITION SUMMARYThe Volunteer Income Tax Assistance (VITA) Program is a community financial wellness initiative led by United Way of Tucson and Southern Arizona and delivered in collaboration with partners throughout the state of Arizona. Through a network of dedicated volunteers, this program provides free, quality tax preparation from IRS-certified individuals. Our VITA program supports the financial wellbeing of low to moderate income taxpayers by helping them save money on their return, avoid predatory lending practices, connect to resources, and access tax credits for which they are eligible.The individual in this role reports to the Senior Director of VITA Services and will work collaboratively with other United Way teams. This position is primarily responsible for VITA operations, requires considerable creativity, independent judgment, and ability to assume significant responsibility with minimal supervision. &nbsp;The VITA Director will provide coordination, organization and supervision for all VITA site locations, outreach, volunteer support and public events. &nbsp;A successful candidate should demonstrate outstanding communication, project management, and organizational skills.This is a full-time, non-exempt, grant funded position. This role requires occasional travel throughout Pima County.All United Way Tucson and Southern Arizona (UWTSA) programs and strategies work toward eliminating racial, ethnic, and socio-economic disparities for an educated, thriving, and equitable community.United Way offers competitive wages and a generous benefits packet with employer contributions for full-time employees including medical, dental, 401K, HRA, PTO, 13 paid holidays, and opportunities for educational and professional development. For more information about our organization, see <a href="http://www.unitedwaytucson.org" target="_blank">www.unitedwaytucson.org</a>. SALARY $60,000 - $65,000 annuallyRESPONSIBILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Complete United Way’s VITA training program to become IRS-certified and demonstrate proficiency as an advanced level tax preparer. •&nbsp;&nbsp;&nbsp;&nbsp;Develop a strong understanding of tax preparation processes, regulations, and related topics to offer efficient and effective support to volunteer tax preparers and VITA staff. •&nbsp;&nbsp;&nbsp;&nbsp;Maintain a relationship with IRS SPEC Officer and Grant Program Analyst to ensure smooth delivery of grant funded program activities.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and manage a year-round implementation calendar for VITA planning and execution. •&nbsp;&nbsp;&nbsp;&nbsp;Supervise VITA team members. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with recruitment for VITA in conjunction with the Outreach and Volunteer Coordinator. &nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Identify potential sites, act as liaison with site contacts, and train partner contacts to build self-sufficient VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Train volunteer Site Coordinators in proper policy and site operation. •&nbsp;&nbsp;&nbsp;&nbsp;Work with the Outreach &amp; Volunteer Coordinator to help publicize sites throughout the community.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Develop and maintain schedules for in person, mobile and pop-up VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Ensure that adequate volunteer coverage (including screeners, preparers and quality reviewers), supplies and equipment are scheduled/maintained at VITA sites. •&nbsp;&nbsp;&nbsp;&nbsp;Monitor sites to ensure quality review is being conducted, privacy is being maintained, returns are filed. •&nbsp;&nbsp;&nbsp;&nbsp;Compile timely statistical reports for relevant stakeholders (including the IRS) and /or partners.Management and Administration •&nbsp;&nbsp;&nbsp;&nbsp;Contribute to the design and implementation of continuous program improvement efforts. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the development of innovations and new program initiatives, especially with respect to volunteer recruitment and retention. •&nbsp;&nbsp;&nbsp;&nbsp;Assist with management of data, including tracking, analysis, and dashboard reporting of VITA volunteer contributions and program metrics.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Direct the development and facilitation of training workshops and materials. •&nbsp;&nbsp;&nbsp;&nbsp;Coordinate effective communication between VITA staff and VITA volunteers. •&nbsp;&nbsp;&nbsp;&nbsp;Assist in the creation of site-based teams, identifying volunteer leaders and site coordinators. •&nbsp;&nbsp;&nbsp;&nbsp;Manage scheduling and coordination of volunteer training, meetings, and support sessions. •&nbsp;&nbsp;&nbsp;&nbsp;Conduct surveys, focus groups, or other appropriate means for obtaining feedback from volunteers and stakeholders.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Direct daily operations, supply procurement, purchase order, expense report and invoice creation.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Assist with VITA budget creation and management.Facilitation/Coordination •&nbsp;&nbsp;&nbsp;&nbsp;Cultivate and maintain outstanding relationships with existing and new volunteers and partner agencies.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Network with public and private groups, organizations, and entities in an effort to recruit and engage volunteers.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Foster cross departmental relationships and collaborative work, projects, and initiatives within United Way strategic areas of focus. •&nbsp;&nbsp;&nbsp;&nbsp;Collaborate with IT to support virtual volunteer experience.Resource Development and Marketing •&nbsp;&nbsp;&nbsp;&nbsp;Create and edit a variety of written documents, correspondence, presentations, and reports. •&nbsp;&nbsp;&nbsp;&nbsp;Attend and represent VTA at community meetings and events, communicating program mission, vision, and benefits.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Present to community members, agencies, civic groups, businesses, workplace campaigns about VITA volunteer opportunities.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Work with Communications and Engagement Department to develop VITA program promotional materials.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Perform other duties as assigned.QUALIFICATIONS, SKILLS, AND ABILITIES •&nbsp;&nbsp;&nbsp;&nbsp;Bachelor’s degree from an accredited university or college; One year experience managing a volunteer workforce or equivalent combination of education and experience.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Previous work in a financial, accounting, tax preparation or related field highly beneficial. •&nbsp;&nbsp;&nbsp;&nbsp;Experience training or supervising others. •&nbsp;&nbsp;&nbsp;&nbsp;Strong ability to analyze, organize, synthesize, and prioritize tasks. •&nbsp;&nbsp;&nbsp;&nbsp;Thrives in team-based work and projects. •&nbsp;&nbsp;&nbsp;&nbsp;Excellent written/verbal communication and public speaking skills. •&nbsp;&nbsp;&nbsp;&nbsp;Experience with data extraction, management, manipulation. •&nbsp;&nbsp;&nbsp;&nbsp;Strong computer software skills: customer management systems, word processing, spreadsheets, databases, forms, tax software; Microsoft Office Suite experience helpful. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to manage multiple tasks, occasionally under time constraints.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Ability to work in a culturally sensitive manner with diverse populations. •&nbsp;&nbsp;&nbsp;&nbsp;Demonstrates excellent customer service, problem solving, conflict resolution, confidentiality, decision making, team building, time management. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to maintain a flexible work schedule and adjust it as required by changing demands. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to travel to community sites throughout Pima County.&nbsp; •&nbsp;&nbsp;&nbsp;&nbsp;Valid AZ Driver’s License, registration and proof of current automobile insurance. •&nbsp;&nbsp;&nbsp;&nbsp;Ability to occasionally lift up to 30 lbs. when necessary.The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified in this position.POLICY STATEMENT&nbsp; The United Way of Tucson and Southern Arizona is an equal opportunity employer. We champion diversity, equity, and inclusion. We take action to ensure equal opportunity and all&nbsp; candidates are considered without regard to race, color, religion, national origin, age, sex,&nbsp; sexual orientation, gender identity, marital status, ancestry, physical or mental disability,&nbsp; veteran status, or any other legally protected status.&nbsp; &nbsp;

United Way of Tucson and Southern Arizona

Director, VITA Services 

United Way of Broward mobilizes our community to action so all can thrive.&nbsp;General Description: In collaboration with the Major Gifts team, the Major Gifts Officer (MGO) will be responsible for helping United Way Broward (UWB) reach its fundraising goals by identifying, cultivating, soliciting, and stewarding major gifts. MGO will work closely with the Senior Director, Major Gifts (SDMG) to cultivate donors and prospects within the Major Gifts revenue streams: transformational giving, major gifts of $10k plus, planned giving, foundations, and capital campaign.&nbsp; In addition, the MGO will develop strong Donor Relations through individual and collective outreach, communication, and events to ensure retention and promote increased giving.&nbsp; Responsibilities will also include supporting the coordination and leadership of the Major Gift and Legacy committees.&nbsp; A portfolio of major gift donors and prospects must be individually maintained.Primary Job Responsibilities &amp; Duties:&nbsp;<ul><li>Implement overall Major Gifts strategy developed by SDMG.</li><li>Identify, engage and re-engage donors, particularly those emerging as the next generation of potential philanthropic leaders.</li><li>Conduct individually tailored, one-on-one cultivation and solicitation meetings and work with appropriate volunteers to strategize and manage their cultivation and solicitation of targeted donors.</li><li>Identify and solicit new major gifts.&nbsp;</li><li>Connect United Way Staff and Board of Directors to new and/or prospective Tocqueville Society members.</li><li>Cultivate, steward and build trusted relationships with a portfolio of major donors and prospective major donors and legacy giving prospects to generate new and increased giving. &nbsp;(Portfolio: 150-200).</li><li>Effectively develop, organize, manage, support and motivate a volunteer team to aid in the identification, cultivation and solicitation of high-capacity donors and prospective donors.</li><li>Partner with Major Gift and Development colleagues, for identification of prospects</li><li>Develop meaningful ways to engage major gift donors and prospects throughout the year including personal visits, executing unique events and volunteer opportunities to connect our members to the work United Way is doing in Broward County.</li><li>Create and implement a stewardship and recognition plan, including thanking donors, events and leadership registry.</li></ul>Other Job Duties:&nbsp;<ul><li>Maintains confidentiality of all materials, and uses judgment and tact in dealing with internal and external inquiries.</li><li>Understand the United Way of Broward concept, mission, purpose, philosophy and background to handle routine calls from public in an effective and diplomatic way.</li><li>Develops and maintains good working relationships with staff, board members, major donors, volunteers, agency representatives, and guests of the SDMG.</li><li>Plans and prioritizes work to meet scheduled deadlines; adjusts personal schedule to assure completion of tasks, assignments, etc.</li><li>Works only under general supervision; uses discretion and judgment in the performance of daily duties.</li><li>Exhibits leadership and initiative in work habits and adhering to UWB policies.</li><li>Performs other duties and assumes other responsibilities as assigned by the SDMG.</li><li>Due to the leadership role United Way is called upon to play in the community, particularly during times of crisis, it is the expectation that all United Way staff will be fully engaged in the organization's crisis plan and response efforts.</li></ul>Education &amp; Experience:&nbsp;<ul><li>Bachelor’s degree required (advanced degree or advanced certification such as CFRE preferred)</li><li>3-5 years of experience in development, advancement, or fundraising, with demonstrated success in nonprofit.&nbsp;</li><li>Ability to set goals strategically and oversee execution.</li><li>High level of discretion and ethical approach to fundraising.</li><li>Proven ability to interact and influence philanthropic leaders.</li><li>Experience motivating and managing high-profile volunteer leadership and senior executives.</li><li>Ability to work cross-functionally with various internal and external constituents.</li><li>Ability to organize and complete multiple tasks simultaneously with close attention to detail and prioritization to meet deadlines.</li><li>Excellent written and verbal communication and presentation skills.</li><li>Proficiency in database management, Microsoft Office Suite, and other computer skills, as required.</li></ul>Supervise:&nbsp;Temporary staff;VolunteersCore Competency Requirements:<ul><li>Excels at customer service&nbsp;– Serves (treats) all customers (internal and external) with utmost respect and responsiveness in order to deepen relationships and advance UWBC’s mission.&nbsp;</li><li>Drives for results&nbsp;– Has a passion for innovation and risk-taking, meets and exceeds qualitative and quantitative goals in a thoughtful and time-driven manner.&nbsp;</li><li>Commits to the organization&nbsp;– Has the responsibility for aligning one’s own behavior, leadership and commitment with the needs, priorities, goals and culture of UWBC.&nbsp;</li><li>Embraces diversity and inclusion&nbsp;– Creates an atmosphere that respects and embraces engagement of all people, ideas and backgrounds and aligns with United Way’s values.&nbsp;</li><li>Seizes learning –&nbsp;Able and willing to learn new skills and knowledge and accept new challenges to further United Way’s mission.&nbsp;</li><li>Manages multiple projects and tasks&nbsp;– Effectively manages time and resources to respond to emerging needs while continuing to deliver on organizational goals, objectives and timelines, and seeks help when needed in juggling priorities.&nbsp;</li><li>Personifies teamwork&nbsp;– Demonstrates good collaboration and communication to be effective in any team setting.</li></ul>Environment &amp; Physical Demands:&nbsp;The environment is climate controlled (i.e., heated and air-conditioned).&nbsp; Lighting is adequate through overhead lighting as well as windows and blinds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands include sitting and/or standing for extended periods of time, bending, lifting approximately 25 pounds, regular use of the telephone, copier, fax and computer, and occasionally driving the United Way vehicle.&nbsp; Demands also involve protracted concentration.&nbsp; &nbsp;

United Way Broward

United Way of Broward County

Major Gifts Officer

Title: Marketing and Communications InternImmediate Supervisor: Marketing and Communications ManagerStaff Supervised: None&nbsp;Job Classification:&nbsp;Non-Exempt, Part TimeOrganization OverviewUnited Way of Acadiana is committed to serving Acadia, Iberia, Lafayette, St. Martin, Iberia, and Vermilion parishes. United Way fights for the health, education, and financial stability of every person in our community. Our mission: to unite people and organizations with passion, expertise, and resources to create more opportunities for a better life. Our vision: an educated, prosperous, and safe Acadiana where all individuals and families are empowered to achieve their full potential.Basic Job SummaryThe Marketing and Communications Intern will assist with a variety of tasks, such as creating content, managing social media, supporting event planning, and helping with administrative duties. They will support UWA’s mission by helping to promote events, engage with donors, and tell UWA’s story to the public and media.&nbsp;This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines. Occasionally, an employee might be asked to carry/transport heavy items up to 40lbs.Duties and Responsibilities<ul><li>Content creation: Write and edit content for websites, newsletters, social media, press releases, and marketing materials.</li><li>Social media management: Update and maintain the organization's social media presence, monitor engagement, and respond to followers.</li><li>Event support: Assist in planning, promoting, and executing events, which may include preparing materials, tracking RSVPs, and providing on-site support.</li><li>Marketing and communications support: Help implement marketing campaigns, maintain the organization's website, and assist with media relations efforts.</li><li>Administrative tasks: Perform general administrative duties, manage databases, and assist with data entry and analysis.</li><li>Research: Conduct market research to identify new opportunities, relevant news, and competitor activities.&nbsp;</li><li>Graphic Design: Use Canva to generate social media content and marketing materials for print as requested</li></ul>Skills and Qualifications<ul><li>Strong written and verbal communication skills.</li><li>Proficiency with social media platforms and content management systems (e.g., WordPress).</li><li>Experience with design tools (e.g., Canva, Adobe Creative Suite) is a plus.</li><li>Excellent organizational and multitasking abilities.</li><li>Strong computer literacy, including word processing and spreadsheets.</li><li>A passion for UWA’s mission and the ability to work both independently and as part of a team.&nbsp;</li></ul>Education<ul><li>Pursuing a Bachelor’s Degree in Mass Communications, Journalism, Public Relations, English, Graphic Design or Marketing required.&nbsp;&nbsp;</li></ul>Experience<ul><li>Minimum of one year of experience in marketing and communications.&nbsp; Nonprofit, issue-based communications preferred.</li></ul>Requirements Before Hire&nbsp;&nbsp;<ul><li>Currently enrolled in a Bachelor’s Degree program in a related field of study.&nbsp;&nbsp;</li><li>Proof and maintenance of a valid driver’s license&nbsp;&nbsp;</li><li>Proof and maintenance of Vehicle Insurance&nbsp;and reliable transportation&nbsp;&nbsp;</li><li>Produce a current physical.&nbsp;&nbsp;</li></ul>

United Way of Acadiana

Marketing & Communications Intern 

The Data &amp; Campaign Coordinator is responsible for ensuring the integrity, accuracy, and strategic use of donor and organizational data. This role combines relationship-building and analytical expertise to grow community giving, strengthen donor engagement, and support data-driven decision-making across the organization.&nbsp;Key Responsibilities:Data Oversight &amp; Analytics<ul><li>Learn and utilize databases, ensuring accuracy, consistency, and confidentiality.</li><li>Generate reports to analyze giving trends, donor retention, and campaign performance.</li><li>Partner with finance and operations staff to reconcile gifts, pledges, and campaign donor acknowledgments.</li><li>Identify and implement data-driven improvements to enhance campaign effectiveness and community outcomes.</li></ul>Fundraising Campaign Management<ul><li>Support and collaborate with Director of Development for campaign and donor relations analytics&nbsp;</li><li>Assist in developing strategies for donor retention, growth, and year-round engagement through data analytics.</li><li>Prepare presentations, reports, and materials for campaign-related meetings and events.</li></ul>Reporting Relationships<ul><li>Reports directly to Database Director</li><li>Dotted line to Director of Development</li></ul>Collaborations &amp; Communication<ul><li>Provide data insights to support storytelling and impact reporting.</li><li>Support training and onboarding of volunteers or staff involved in campaign or data processes.</li><li>Maintain positive relationships with agencies, donors, and community partners.</li></ul>Qualifications<ul><li>Bachelor’s degree in business, communications, nonprofit management, or related field (or equivalent experience).</li><li>3+ years of experience in fundraising, marketing, or data management (nonprofit experience preferred).</li><li>Strong organizational and project management skills with attention to detail.</li><li>Proficiency in CRM/database systems (e.g., Blackbaud, Andar, Salesforce, or similar) and Excel.</li><li>Excellent interpersonal, communication, and analytical skills.</li><li>Commitment to United Way’s mission and community impact.</li></ul>Core Competencies<ul><li>Relationship Building</li><li>Data Literacy &amp; Reporting</li><li>Strategic Thinking</li><li>Collaboration &amp; Teamwork</li><li>Accountability &amp; Results Orientation</li><li>Adaptability</li></ul>

United Way of the Black Hills

Data & Campaign Coordinator

POSITION OVERVIEW:&nbsp;The Vice President of Marketing and Communications&nbsp;(VP&nbsp;of&nbsp;M&amp;C)&nbsp;reports&nbsp;directly&nbsp;to the President&nbsp;and&nbsp;CEO of United Way of Greater Milwaukee&nbsp;&amp;&nbsp;Waukesha County&nbsp;(United Way) and&nbsp;serves as an integral member of the senior leadership team.&nbsp;The VP of M&amp;C&nbsp;successfully&nbsp;develops and oversees execution of internal and external&nbsp;strategies to&nbsp;build&nbsp;brand&nbsp;awareness and&nbsp;experience,&nbsp;marketing innovations, communications, digital engagement,&nbsp;public/special events,&nbsp;and reputation management&nbsp;all&nbsp;aimed at reaching the strategic priorities of United Way&nbsp;by deepening understanding and relationships with existing stakeholders and earning new donors, volunteers&nbsp;and advocates for its work.&nbsp;The VP of M&amp;C also&nbsp;staffs&nbsp;the Marketing&nbsp;&amp;&nbsp;Communications Committee of the United Way&nbsp;Board of Directors&nbsp;and works collaboratively with the Chair of that Committee to ensure the Committee’s success.&nbsp;As a member of the Senior Team, the VP of M&amp;C plays a key role in&nbsp;organization&nbsp;strategy,&nbsp;planning,&nbsp;and culture.&nbsp;ESSENTIAL JOB FUNCTIONS&nbsp;include the following. Other duties may be assigned.&nbsp;Strategic Leadership&nbsp;Create and oversee implementation of overarching&nbsp;United Way&nbsp;Marketing&nbsp;&amp;&nbsp;Communications strategy and necessary tactics to achieve those strategies including&nbsp;establishing&nbsp;Departmental Annual Performance goals and&nbsp;M&amp;C Committee dashboard&nbsp;metrics and preparing and managing Marketing &amp; Communications annual operating budget in alignment with organizational goals.&nbsp;In collaboration with the CEO and President and Chair of the M&amp;C Committee of the&nbsp;United Way&nbsp;Board, recruit,&nbsp;and staff the&nbsp;committee&nbsp;to support them in&nbsp;their oversight and support functions.&nbsp;&nbsp;Advise the President&nbsp;&amp;&nbsp;CEO&nbsp;and advocate within the&nbsp;Senior&nbsp;Team&nbsp;for the strategy and resources necessary to&nbsp;elevate the&nbsp;profile, communications, and&nbsp;reputation of&nbsp;United Way.&nbsp;Develop,&nbsp;monitor, and manage&nbsp;Marketing&nbsp;&amp;&nbsp;Communication Departmental annual budget.&nbsp;Oversee&nbsp;the&nbsp;Director of Marketing and&nbsp;the&nbsp;Director of Communications to ensure departmental resources are&nbsp;aligned,&nbsp;the team is maximizing its&nbsp;effectiveness and collectively building an effective and supportive team culture.&nbsp;In collaboration with the Chief Development Officer,&nbsp;support the success of the annual Campaign Co-Chairs through coaching, training, and other support for them to achieve their annual goals.&nbsp;&nbsp;In collaboration with the President&nbsp;&amp;&nbsp;CEO,&nbsp;support the&nbsp;United Way&nbsp;Board Chair&nbsp;in&nbsp;messaging at all&nbsp;United Way&nbsp;events.&nbsp;Serve as a strong, engaged ambassador in the community.&nbsp;As&nbsp;requested, serve on ad hoc or other committees for United Way Worldwide&nbsp;to advance network efforts and to&nbsp;advocate for&nbsp;effective strategies for&nbsp;United Way.&nbsp;Perform full range of managerial responsibilities which may include,&nbsp;but not be limited to interviewing, hiring,&nbsp;coaching&nbsp;and developing employees; planning,&nbsp;assigning&nbsp;and directing work, performance and project management,&nbsp;budgeting&nbsp;and vendor transaction approvals.&nbsp;Communications&nbsp;Lead the&nbsp;planning and execution of all internal and external communications efforts of United Way&nbsp;in its mission to unite people to create positive lasting&nbsp;change&nbsp;in our community. Oversee Director of&nbsp;Communications in&nbsp;setting&nbsp;the organizational tone and voice for all communication tools for external and internal audiences.&nbsp;Ensure we are creating compelling, emotional stories that help people understand our work and that inspire and motivate&nbsp;people&nbsp;to engage with&nbsp;United&nbsp;Way.&nbsp;Create an overarching&nbsp;United Way&nbsp;earned media strategy and work with the Director of Communications to&nbsp;implement that strategy&nbsp;to influence Unted Way’s story of community leadership and impact.&nbsp;Serve as one of the organization’s spokespeople.&nbsp;Work collaboratively with colleagues to ensure crisis communication planning is in place and roles and responsibilities&nbsp;understood.&nbsp;Promote United Way&nbsp;communicating its mission, values and impact while enhancing its image among key constituent groups locally and throughout the United Way Worldwide network.&nbsp;Oversee efforts to coordinate with United Way markets on messaging needs for shared customers.&nbsp; &nbsp;Marketing&nbsp;Lead the&nbsp;planning and execution of all&nbsp;internal and external&nbsp;marketing&nbsp;efforts&nbsp;of United Way&nbsp;in its&nbsp;mission&nbsp;to&nbsp;unite people to create positive lasting change in our community&nbsp;with&nbsp;the primary goal of supporting the&nbsp;fund-raising&nbsp;goals of United Way.&nbsp;Lead the creation and implementation of key marketing efforts that focus on securing new relationships for the organization and broadening the existing donor&nbsp;base&nbsp;including oversight of key organizational events.&nbsp;Create an overarching&nbsp;United Way&nbsp;strategy to&nbsp;secure&nbsp;marketing and&nbsp;media sponsorships that&nbsp;are mutually beneficial&nbsp;and that&nbsp;drive&nbsp;meaningful organizational funding and outreach to intended audiences.&nbsp;Oversee partnership with the marketing and media communities to develop and secure a strong advertising campaign resulting from effective media planning, negotiation and buying, plus creative development.&nbsp;&nbsp;Ensure we protect the brand of United Way&nbsp;by overseeing brand consistency and the oversight of&nbsp;monitoring usage of its name, logo and overall identity ensuring compliance with established branding standards and guidelines in the marketplace.&nbsp;Oversee that we are&nbsp;monitoring&nbsp;United Way&nbsp;Worldwide’s&nbsp;marketing efforts,&nbsp;and where&nbsp;appropriate,&nbsp;ensure we are&nbsp;leveraging&nbsp;those efforts as&nbsp;appropriate for&nbsp;our local market.&nbsp;Serve as a strong, engaged&nbsp;United Way ambassador&nbsp;in the community.&nbsp;DIRECT REPORTS:&nbsp;Director of Marketing&nbsp;and&nbsp;Director of&nbsp;Communications.&nbsp;QUALIFICATIONS:&nbsp;Bachelor's degree from an accredited college or university&nbsp;in strategic communications, marketing,&nbsp;or related field.&nbsp;Minimum ten&nbsp;(10)&nbsp;years&nbsp;related&nbsp;marketing&nbsp;and communications&nbsp;management&nbsp;experience with&nbsp;demonstrated&nbsp;achievement in a competitive environment.&nbsp;Strong vision and strategic thinking abilities that address integrated, short- and long-term organizational needs.&nbsp;Demonstrated brand management skills.&nbsp;Ability to develop strategic alliances in the community&nbsp;and with United Way Worldwide and its membership.&nbsp;Demonstrated knowledge of the Greater Milwaukee&nbsp;market&nbsp;including the broad consumer market, local advertising and media communities, philanthropic&nbsp;environment&nbsp;and corporate landscape.&nbsp;Leadership and team building skills, including&nbsp;coaching,&nbsp;negotiation, problem solving,&nbsp;and&nbsp;decision-making skills.&nbsp;Strong&nbsp;oral, written and presentation communication skills.&nbsp;Ability to&nbsp;establish&nbsp;and maintain effective working relationships with&nbsp;the&nbsp;Board of&nbsp;Directors&nbsp;and other volunteers, staff,&nbsp;media, marketing community,&nbsp;community groups,&nbsp;plus company&nbsp;and&nbsp;agency&nbsp;program partners.&nbsp;Mission-Focused.&nbsp;The top priority for all United Way professionals is to create&nbsp;real social&nbsp;change that leads to better lives and healthier communities. This drives their performance and professional&nbsp;motivations.&nbsp;Relationship-Oriented.&nbsp;United Way professionals understand that people come before&nbsp;process&nbsp;and&nbsp;are&nbsp;astute in cultivating and managing relationships toward a common goal.&nbsp;Collaborator.&nbsp;United Way professionals understand the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;Results-Driven.&nbsp;United Way professionals are dedicated to shared and measurable goals for the common good,&nbsp;creating, resourcing, scaling, and&nbsp;leveraging&nbsp;strategies and innovations for broad investment and impact.&nbsp;Brand Steward.&nbsp;United Way professionals are stewards of the brand and understand their role in growing and protecting the reputation and results of the greater network.&nbsp;LANGUAGE SKILLS:&nbsp;Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write speeches and articles for publication that conform to prescribed style and format. Ability to effectively present information to top management, public groups,&nbsp;and/or board of directors.&nbsp;MATHEMATICAL SKILLS:&nbsp;Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.&nbsp;OTHER SKILLS AND ABILITIES:&nbsp;Excellent verbal and written communication skills. Good understanding of group dynamics and group facilitation skills.&nbsp;Experience&nbsp;working with diverse populations. Ability to prioritize and balance competing demands. Ability to work in a complex environment using technical and interpersonal skills. Ability to apply database management software concepts to practical situations. Proficient with computer applications such as MS Office, Word, Excel,&nbsp;Teams, PowerPoint, Andar&nbsp;(donor database), and Internet desired.&nbsp;REASONING:&nbsp;Ability to define problems, collect data,&nbsp;establish&nbsp;facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.&nbsp;PHYSICAL DEMANDS:&nbsp;While performing the duties of the job, the employee&nbsp;is regularly required to&nbsp;talk or hear. The employee&nbsp;frequently&nbsp;is required to&nbsp;sit. The employee&nbsp;is occasionally required to&nbsp;stand,&nbsp;walk,&nbsp;and use hands to finger, handle,&nbsp;or feel. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Able to drive&nbsp;reliable&nbsp;vehicle to meetings, appointments,&nbsp;and events.&nbsp;WORK ENVIRONMENT&nbsp;The noise level in the work environment is usually moderate.&nbsp;AMERICANS WITH DISABILITIES&nbsp; It is the policy of UWGMWC to&nbsp;comply with&nbsp;all relevant and applicable provisions of the Americans&nbsp;With&nbsp;Disabilities Act (ADA), as amended.&nbsp;&nbsp;UWGMWC will not discriminate against any qualified applicant with respect to any terms, privileges or conditions of employment based upon an individual’s physical or mental disability.&nbsp; UWGMWC will also make reasonable accommodation whenever and wherever possible for all employees or applicants with disabilities provided that the individual is otherwise qualified to safely perform the duties and assignments required by the job, and provided that any accommodation does not require significant difficulty or expense.&nbsp;&nbsp;UWGMWC’s policy of non-discrimination applies to all personnel and employment practices including, but not limited to, job application procedures, hiring, advancement, termination, compensation, job training and other terms,&nbsp;conditions&nbsp;and privileges of employment.&nbsp;&nbsp; &nbsp; EQUAL OPPORTUNITY EMPLOYER&nbsp; It is the policy of UWGMWC to provide equal employment opportunity to all individuals regardless of their race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, veteran status or military service, or other non-merit factor or other legally protected characteristic.&nbsp; This applies to all recruiting, hiring, placement, training, promotion, compensation, transfers and other employment-related programs and personnel actions.&nbsp;&nbsp; &nbsp; BELONGING &amp; INCLUSION STATEMENT:&nbsp;Belonging &amp; Inclusion is a core value at United Way of Greater Milwaukee &amp; Waukesha County. We strive every day to enhance the culture of belonging and are passionate about building and sustaining an inclusive and&nbsp;equitable&nbsp;working environment. We believe this allows us to&nbsp;attract and&nbsp;retain&nbsp;the best possible colleagues to use their full gifts to serve our community. We are looking for other great colleagues who are excited about this important work.&nbsp; &nbsp; This job description&nbsp;indicates&nbsp;the general nature and work level performed by employees within this position. It is not designed to be a comprehensive inventory of all duties and qualifications&nbsp;required. The duties and/or requirements of this position may be&nbsp;modified, added, or&nbsp;deleted&nbsp;at any time. Other duties may be assigned.&nbsp; &nbsp;&nbsp;&nbsp;

United Way of Greater Milwaukee & Waukesha County

United Way of Greater Milwaukee and Waukesha Cnty

Vice President, Marketing & Communications

Position Summary: Provides quality health and human services information to persons in need with the intent to link those persons to appropriate resources for assistance. Promote education and awareness of 2-1-1 Texas through community presentations, as needed.

United Way of the Brazos Valley

Information and Referral Specialist 

Guided by the overall strategic vision for the Financial Security Impact Area for United Way of the Plains, the Financial Empowerment Program Manager will guide community members as they navigate to financial stability. This full-time position will be responsible for delivering financial education, digital financial literacy, and financial coaching/counseling to the community. As part of this work, the Financial Empowerment Program Manager will participate in and lead community engagement activities, as assigned, with both the Free Tax Filing Services Program and the Bank On ICT Coalition.&nbsp; Through the involvement with these two programs, the Financial Empowerment Program Manager will convene and collaborate with area financial educators to close gaps in financial services and resources to the community.&nbsp;Successful applicants in this role will possess strong interpersonal skills. The ability to connect with individuals and have a strong, yet gentle, communication style for the purpose of professional coaching and financial education is key to the success of this role.Applicants for this role should also possess a foundational knowledge of personal finance and financial systems, deliver stellar customer service, and are successful in bringing groups of individuals together to address financial needs.&nbsp;The Financial Empowerment Program Manager will report to the Director of Community Impact with oversight over United Way of the Plains Financial Security services.KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS<ul><li>Provide financial empowerment services to area agencies and community members.&nbsp;</li><li>Deliver financial education materials to the community through group sessions, individual counselling/coaching, and community events.</li><li>Maintain a safe and secure environment for community members while they are being served.</li><li>Coordination and facilitation of the Bank On ICT Coalition, including building and maintaining relationships with community partners and Coalition members; planning and hosting Coalition meetings, outreach events, and other activities; and facilitating and supporting programmatic collaborations.</li><li>Assist in gathering and reporting on relevant data to support grant reporting and strategic outcomes that align with the Financial Security Impact Area.&nbsp;</li><li>Assist in the planning and execution of events with area agencies and the community to provide financial education, resource navigation, and one-on-one financial coaching/counseling.</li><li>Assist with issue-based collaborations within the Financial Security Impact Area.&nbsp;</li><li>Convene a committee of area financial educators, counselors, coaches, and mentors as part of the Bank On ICT Coalition.</li><li>Attend and participate in activities with the Volunteer Income Tax Assistance (VITA) Program.&nbsp;</li></ul>Minimum requirements and qualifications:<ul><li>Associates degree or 2 years relevant work experience in personal finance, banking, customer service, social services, or mental health care.</li><li>Proficiency using computers, including MS Office, the Internet, and databases.</li><li>Strong written and oral communication skills.</li><li>Strong relationship and team-building skills.</li><li>Proven critical thinking skills.</li><li>Able to manage multiple projects simultaneously.</li><li>Capable of working effectively with limited supervision.</li><li>Able to maintain confidentiality regarding sensitive information.</li></ul>Non-Negotiable Hiring Criteria:<ul><li>Naturally curious and self-motivated in a never-ending pursuit of continuous improvement.</li><li>Ability to interact in a positive way with individuals and groups.&nbsp;</li><li>Must be flexible and multitask oriented; can adapt to changing priorities.&nbsp;</li><li>Can work independently and responsibly while managing numerous projects simultaneously.&nbsp;</li><li>Dependable and reliable to meet deadlines; remains calm under pressure.&nbsp;</li><li>Lead by personal example; your word is your bond. &nbsp;</li><li>Possess excellent judgment and creative problem-solving skills.&nbsp;</li><li>Helps create a work environment that embraces and appreciates diversity.</li></ul>Core Competencies for all United Way Professionals&nbsp;<ul><li>Mission-Focused: The United Way Professional’s top priority is to create real social change that leads to better lives and healthier communities. This competency drives their performance and professional motivations.&nbsp;</li><li>Relationship-Oriented: The United Way Professional understands that people come before process and is astute in cultivating and managing relationships toward a common goal.&nbsp;</li><li>Collaborator: The United Way Professional understands the roles and contributions of all sectors of the community and can mobilize resources (financial and human) through meaningful engagement.&nbsp;</li><li>Results-Driven: The United Way Professional is dedicated to shared and measurable goals for the common good including creating, resourcing, scaling, and leveraging strategies and innovations for broad investment and impact.&nbsp;</li><li>Brand Steward: The United Way Professional is a steward of the brand and understands his/her role in growing and protecting the reputation and results of the greater network.&nbsp;</li></ul>How to Apply:&nbsp;Submit your cover letter and resume via email to:&nbsp;<a href="mailto:careers@unitedwayplains.org" target="_blank">careers@unitedwayplains.org</a> with “Financial Empowerment Program Manager” in the subject line.

Financial Empowerment Program Manager

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job!&nbsp;United Way of the Plains’ Volunteer Income Tax Assistance (VITA) program is hiring Appointment Schedulers to support clients in booking tax preparation appointments, conducting eligibility screening and ensuring clients understand what documents to bring and where to go. This role requires strong customer service skills, and clear communication. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position for the 2026 tax season, to begin January 2 and ending April 15.&nbsp; The position has a flexible daytime schedule, averaging 12-20 hours per week, between the hours of 7am – 7pm, Monday-Friday.RESPONSIBILITIES<ul><li>Maintain strict client confidentiality and uphold professional standards at all times.</li><li>Conduct initial screening of clients to confirm eligibility and appointment needs.</li><li>Serve as the primary point of contact for tax clients, answer phone calls, return messages promptly and schedule appointments as needed.&nbsp;</li><li>Clearly communicate appointment details, needed documents and site logistics to clients.</li><li>Maintain accurate scheduling records using calling and scheduling software.</li><li>Communicate with VITA staff and site coordinators regarding client questions, schedule changes, or concerns.</li><li>Serve as a communication link between tax sites and clients to ensure a smooth appointment experience.</li><li>Ensure full compliance with Title VI, including providing service without discrimination based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>QUALIFICATIONS<ul><li>Willingness and ability to learn and utilize calling and scheduling software.&nbsp;</li><li>Excellent customer service skills, with the ability to communicate clearly and respectfully.</li><li>Demonstrated ability to follow instructions, adhere to procedures, and maintain accuracy.</li><li>Ability to work effectively with individuals from diverse backgrounds.</li><li>Dependable, punctual, and able to work independently with minimal supervision.</li><li>Basic computer skills (email, data entry, online scheduling tools).</li><li>VITA ethics certification required before January 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a>

VITA Appointment Scheduler

Exciting opportunity for retirees, stay-at-home parents, or anyone looking for a seasonal part-time, flexible job! &nbsp; Current opportunities in Wichita, Arkansas City and Wellington areas in Kansas.The VITA (Volunteer Income Tax Assistance) Site Coordinator is responsible for maintaining an orderly, efficient, and welcoming site; ensuring Quality Requirements are executed; coordinating volunteer schedules; and providing excellent customer service to clients and volunteers. The Volunteer Income Tax Assistance program provides income-limited households with free assistance to file their income tax return.This is a temporary independent contractor position established for the 2026 tax season, to begin at time of hire and end April 30, with the possibility of some hours through May to accommodate off-season needs.&nbsp; The position has a flexible working schedule, averaging 15-20 hours per week.RESPONSIBILITIESSite Management:<ul><li>Organize waiting areas and workstations for tax preparers with necessary resources and supplies.</li><li>Ensure all required paperwork and forms are stocked for each tax appointment.</li><li>Review intake paperwork and discuss with clients.</li><li>Assist clients through the tax filing process.</li><li>Maintain orderly clients’ files and ensure security of confidential paper and electronic files.</li><li>Communicate supply needs to the Program Manager for ordering.</li><li>Ensure the site closely adheres to the Quality Site Requirements.&nbsp;</li><li>Ensure the site adheres to Title VI by not denying service to anyone based on race, color, sex, age, national origin, or disability.&nbsp;</li></ul>Personnel:&nbsp;<ul><li>Communicate with volunteer preparers to ensure appropriate coverage is maintained for each day the site is open.</li><li>Communicate with volunteers regarding coverage and attendance.</li><li>&nbsp;Track volunteer attendance and hours of service.&nbsp; Prepare monthly volunteer time report for the site to be submitted to the VITA Program Manager.</li><li>Support volunteer appreciation activities.</li><li>(In some cases) supervise administrative staff responsible for greeting clients.</li></ul>Communication:<ul><li>Serve as a main point of contact for clients. Field in-person questions, respond to phone calls and contact clients when necessary to address problems with returns.&nbsp;</li><li>Serve as a communication liaison regarding the operation of the tax site for colleagues and volunteers.</li><li>Distribute updates and changes from the IRS to volunteers and clients.</li></ul>QUALIFICATIONS<ul><li>A willingness to learn and use electronic tax return software. &nbsp;</li><li>Ability to assist clients and volunteers in a courteous and helpful manner.&nbsp;</li><li>Strong organizational skills with the ability to prioritize multiple responsibilities and meet deadlines.&nbsp;</li><li>Committed to providing excellent customer service, with demonstrated ability to follow instructions and carefully review work for accuracy.</li><li>Ability to work with people of diverse backgrounds.</li><li>Punctual and reliable.</li><li>Enjoys working as a part of a team and with volunteers.</li><li>Basic computer skills.</li><li>Basic tax knowledge (Form 1040, Form 1040A, and Form 1040EZ) and VITA certification at the Advanced level is required before February 1, 2025. Training is provided.</li><li>VITA certification as a Site Coordinator is required before February 1, 2025. Training is provided.</li></ul>Bilingual candidates encouraged to applyHow To ApplySubmit your cover letter and resume to Kristie Costa, VITA Program Manager, at <a href="mailto:kcosta@unitedwayplains.org" target="_blank">kcosta@unitedwayplains.org</a> . Please indicated which area you are interested in (Wichita, Arkansas City, or Wellington)

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