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THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 


 
VITA Program Coordinator 


ABOUT UNITED WAY OF GREENVILLE COUNTY 
For over 100 years, we have united the community to help people live better, safer, and more successful lives. While 
our work has evolved to meet the challenges of the day, our vision remains the same: We believe everyone should 
have access to the tools and opportunities that empower them to achieve their full potential. 


MISSION &amp; VISION 
Our mission is to mobilize people and resources to improve lives, strengthen the community, and advance equity for 
the benefit of all. Our vision is a Greenville County where all people have access to the opportunities to achieve their 
full potential. 
 

STAR VALUES 
Our focus on collaboration, internally and externally, connects our team and work to our community so we can 
achieve the balance and symmetry needed to consistently show up for all of Greenville County. 
 

SUPPORT- We collaborate with our team, stakeholders and organizations to support our community and 
move our mission forward. 

TRUST- With integrity and respect, we embrace transparency and build relationships with each other and the 
community to deliver on our promises. 

ACT- Each day we show up to do our best work for our coworkers, our investors and our community by 
staying proactive, adaptable and innovative. 

REFLECT- We reflect the change we wish to see within our communities by holding each other accountable to 
our mission, recognizing how our leadership today will impact the future of Greenville County. 


WHERE WE SERVE 
United Way of Greenville We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, 
and Travelers Rest. Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, 
Gantt, Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware Place, 
and Welcome. 
 

OUR STRATEGY 
Poverty is persistent in Greenville County. We can’t let it win—because everyone deserves a shot at a better life. 
Our donor base is changing. So much we. From Baby Boomers to Gen Z and beyond, we must adapt and evolve to 
remain relevant. 
 
To flip the script and win for our community, United Way of Greenville County must inspire and activate donors to 
increase access and reduce barriers to higher earnings for low-income earning members of the community. 
 

WHERE TO PLAY 
Our strategy to reduce barriers to higher earnings starts with increasing access in four critical areas: 
 


 
THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 

 Affordable Housing Post Secondary Education 
 

 High-Qaulity, Affordable Childcare Transportation and Mobility 


INVEST IN ONLY WHAT WORKS 
Nobody likes a bad investment. Data-driven decision-making ensures we’re making smart choices. 
 

TELL STORIES THAT CHANGE NARRATIVES AND INSPIRE 
Knowing is only half the battle. To unite the community behind real solutions, we tell stories that reframe common 
narratives about the causes of poverty and how to solve it. 
 

FIGHT FOR POLICIES THAT HELP, NOT HURT 
It takes more than money to win for our community. We advocate at all levels of government for policies that help us 
beat back poverty. 
 

POSITION SUMMARY 
 
The VITA Program Coordinator is a member of United Way of Greenville County’s Community Impact team and is 
responsible for administering the Volunteer Income Tax Assistance (VITA) program in Greenville County. The VITA 
Program Coordinator will oversee implementation of VITA services at partner sites during the season and operate 
year-round tax services at the Opportunity Center. 

Reports to : VITA Regional Manager 
Location: Greenville, SC 
FLSA Status: Exempt 
 

ESSENTIAL RESPONSIBILITIES 
 

Volunteer and Client Engagement, Support, and Retention 
 - Serve as the main contact for clients and volunteers, responding promptly to inquiries. 
 - Develop initiatives to engage and retain volunteers, ensuring they feel valued and supported. 
 - Regularly communicate with volunteers to provide support, recognize achievements, and gather feedback. 
 - Create and manage recruitment strategies, including public presentations and events. 
 - Develop and deliver training sessions for volunteers and AmeriCorps members, including presentation materials. 
 

Site Coordination, Staff &amp; Shift Management 
 - Hire, train, and supervise seasonal site coordinators to ensure effective VITA service delivery. 
 - Plan and manage site and volunteer schedules, and coordinate events. 
 - Ensure appropriate staffing for each shift, being on-call when necessary. 
 - Oversee site setup and closure, managing inventory, supplies, and technology. 
 - Provide technical support to volunteers, AmeriCorps members, and clients. 
 - Troubleshoot minor technology issues at sites, including printer, network, and laptop malfunctions. 
 - Address routine site issues and refer complex problems to the appropriate staff. 
 - Coordinate the distribution, collection, and inventory of VITA supplies and equipment. 
 

Operations &amp; Compliance 


 
THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 

 - Update all software, records, reports, and Standard Operating Procedures (SOPs) as needed. 
 - Compile and distribute program reports and materials. 
 - Complete all IRS VITA certifications and assist with preparation, quality reviews, and site 
coordination as needed. 
 

Program Design and Implementation 
 -Assists VITA program leadership to design and implement tax assistance models (e.g., virtual or drop-off services) 
using tools like GetYourRefund. 
 

QUALIFICATIONS 
 • Bachelor’s degree required. 
 • At least three years of professional experience required. Prior volunteer management experience is strongly 

preferred. 
 • Deliver excellent, proactive customer service to all partners at all times. 
 • Be clear, concise and compelling in written communication. 
 • Listen to understand and speak to be understood. 
 • Obsess over the details, but don’t be a perfectionist. 
 • Strive for best-in-class. 
 • Challenge assumptions without being rude or disrespectful. Know when enough is enough. 
 • Be thoughtful and kind. 
 • Ability to pass a suitability check (a tax compliance check), and have a valid driver’s license, reliable 

transportation, and cell phone. 
 • Ability to work non-standard work schedule (evenings &amp; weekends) as needed during tax season. 


Mental &amp; Physical Demands- ADA Guidelines 

Physical Demands 

Stand Constantly X Frequently Occasionally N/A 

Walk Constantly X Frequently Occasionally N/A 

Sit X Constantly Frequently Occasionally N/A 

Handling / Fingering Constantly Frequently X Occasionally N/A 

Reach Outward Constantly Frequently X Occasionally N/A 

Reach Above Shoulder Constantly Frequently X Occasionally N/A 

Climb Constantly Frequently Occasionally X N/A 

Crawl Constantly Frequently Occasionally X N/A 

Squat or Kneel Constantly Frequently X Occasionally N/A 

Bend Constantly Frequently X Occasionally N/A 

Lifting Requirements 

10 pounds or less Constantly X Frequently Occasionally N/A 

11 to 20 pounds Constantly Frequently X Occasionally N/A 

21 to 50 pounds Constantly Frequently Occasionally X N/A 

51 to 100 pounds Constantly Frequently Occasionally X N/A 

&gt; than 100 pounds Constantly Frequently Occasionally X N/A 

Pushing and Pulling Requirements 

12 pounds or less Constantly Frequently X Occasionally N/A 

13 to 25 pounds Constantly Frequently X Occasionally N/A 


 
THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 

26 to 40 pounds Constantly Frequently Occasionally X N/A 

41 to 100 pounds Constantly Frequently Occasionally X N/A 

&gt; than 100 pounds Constantly Frequently Occasionally X N/A 

Definitions 

N/A Not Applicable Activity is not applicable to this occupation 

O Occasionally Occupation requires this activity up to 33% of the time (0 - 2.5+ hrs/day) 

F Frequently Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5+ hrs/day) 

C Constantly Occupation requires this activity more than 66% of the time (5.5+ hrs/day) 
 


INTERESTED CANDIDATES 
 
Submit your resume and cover letter directly to <a href="mailto:talent@unitedwaygc.org" target="_blank">talent@unitedwaygc.org</a> with VITA Program Coordinator in the 
subject line. Qualified candidates that bring a diversity of thought, experience and background are encouraged to 
apply. 
 
United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well 
as comprehensive benefits in order to best support our people. Benefits we offer include: health, dental and vision 
insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees 
and their families. 
 
United Way of Greenville is an equal opportunity employer and value diversity. All employment is decided on the 
basis of qualifications, merit and business need. 
 
 

<a href="mailto:talent@unitedwaygc.org" target="_blank">mailto:talent@unitedwaygc.org</a>

United Way of Greenville County

VITA Program Coordinator

Director of Volunteer Engagement

Reports to : Chief Philanthropy Officer 
Location: Greenville, SC 
FLSA Status: Exempt 

ABOUT UNITED WAY OF GREENVILLE COUNTY 
For over 100 years, we have united the community to help people live better, safer, and more successful 
lives. While our work has evolved to meet the challenges of the day, our vision remains the same: We 
believe everyone should have access to the tools and opportunities that empower them to achieve their 
full potential. 

MISSION &amp; VISION 
Our mission is to mobilize people and resources to improve lives, strengthen the community, and advance 
equity for the benefit of all. Our vision is a Greenville County where all people have access to the 
opportunities to achieve their full potential. 

STAR VALUES 
Our focus on collaboration, internally and externally, connects our team and work to our community so we 
can achieve the balance and symmetry needed to consistently show up for all of Greenville County. 

SUPPORT- We collaborate with our team, stakeholders and organizations to support our community and 
move our mission forward. 

TRUST- With integrity and respect, we embrace transparency and build relationships with each other and the 
community to deliver on our promises. 

ACT- Each day we show up to do our best work for our coworkers, our investors and our community by 
staying proactive, adaptable and innovative. 

REFLECT- We reflect the change we wish to see within our communities by holding each other accountable to 
our mission, recognizing how our leadership today will impact the future of Greenville County. 

WHERE WE SERVE 
We serve people across the cities of Greenville, Greer, Fountain Inn, Simpsonville, Mauldin, and Travelers 
Rest. Our impact also extends to the following communities: Berea, City View, Dunean, Five Forks, Gantt, 
Golden Grove, Judson, Parker, Piedmont, Sans Souci, Marietta, Taylors, Tigerville, Wade Hampton, Ware 
Place, and Welcome. 

OUR STRATEGY 
Poverty is persistent in Greenville County. We can’t let it win—because everyone deserves a shot at a 
better life. Our donor base is changing. So much we. From Baby Boomers to Gen Z and beyond, we must 
adapt and evolve to remain relevant. 

To flip the script and win for our community, United Way of Greenville County must inspire 
and activate donors to increase access and reduce barriers to higher earnings for low-
income earning members of the community. 

THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 


THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 

WHERE WE PLAY 

Our strategy to reduce barriers to higher earnings starts with increasing access in four critical areas: 

Affordable Housing Post Secondary Education 

 High-Qaulity, Affordable Childcare Transportation and Mobility 

INVEST IN ONLY WHAT WORKS 
Nobody likes a bad investment. Data-driven decision-making ensures we’re making smart choices. 

TELL STORIES THAT CHANGE NARRATIVES AND INSPIRE 
Knowing is only half the battle. To unite the community behind real solutions, we tell stories that reframe common 
narratives about the causes of poverty and how to solve it. 

FIGHT FOR POLICIES THAT HELP, NOT HURT 
It takes more than money to win for our community. We advocate at all levels of government for policies that help us 
beat back poverty. 

POSITION SUMMARY 

The Director of Volunteer Engagement at United Way of Greenville County (UWGC) leads the strategic 
development and execution of volunteer engagement efforts, ensuring that stakeholders are effectively 
mobilized to support the mission of UWGC. 

This is an important and complex role that requires the successful candidate to be a skilled multitasker and 
masterful communicator who is comfortable working in a fast-paced environment. It goes without saying 
you must be a people person who enjoys real collaboration with others. Being creative, flexible and 
resourceful are also very helpful attributes for success in this role. 

This position works very closely with several key internal departments including development, corporate 
engagement, events, and marketing. While the position reports to the Chief Philanthropy Officer, the 
director of volunteer engagement has regular direct interaction with the CEO and other members of the 
executive leadership team. Externally, the director of volunteer engagement will have regular interaction 
with UWGC board members, leaders of various volunteer committees and projects, as well as individuals 
within partner companies and organizations. 

THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 


THIS DOCUMENT IS NOT AN EMPLOYMENT CONTRACT, EITHER EXPRESS OR IMPLIED 

AREAS OF RESPONSIBILITY 

 • Plan, execute and evaluate a comprehensive volunteer engagement strategy to advance the mission
and strategic priorities of UWGC and align with its values.

 • Provide primary staff leadership for key affinity groups which include African American Leadership,
Women United, ReUNITED, and Young Leaders Society.

 • Provide primary staff leadership for key volunteer events which include Hands on Greenville, School
Tools, Project Joy, and others.

 • Create high-value and high-impact experiences for volunteers individually and collectively
throughout the year.

 • Ensure effective recruitment, training, and retention of volunteers.

 • Collect volunteer related data to effectively evaluate and manage the overall volunteer engagement
program.

QUALIFICATIONS 

 • Bachelor’s degree required.

 • At least three years of professional experience required. Prior volunteer management experience is
strongly preferred.

 • Deliver excellent, proactive customer service to all corporate partners, volunteer leaders, and
vendors at all times.

 • Be clear, concise and compelling in written communication.

 • Listen to understand and speak to be understood.

 • Obsess over the details, but don’t be a perfectionist.

 • Strive for best-in-class.

 • Challenge assumptions without being rude or disrespectful. Know when enough is enough.

 • Think big and be creative.

 • Be thoughtful and kind.

INTERESTED CANDIDATES 

Submit your resume and cover letter directly to <a href="mailto:talent@unitedwaygc.org" target="_blank">talent@unitedwaygc.org</a> with Director of Volunteer Engagement in 
the subject line. Qualified candidates that bring a diversity of thought, experience and background are encouraged to 
apply. 

United Way of Greenville County offers competitive compensation based on prior experience and qualifications as well 
as comprehensive benefits in order to best support our people. Benefits we offer include: health, dental and vision 
insurance where United Way of Greenville County pays generously towards the cost of these benefits for employees 
and their families. 

United Way of Greenville is an equal opportunity employer and value diversity. All employment is decided on the 
basis of qualifications, merit and business need. 

<a href="mailto:talent@unitedwaygc.org" target="_blank">mailto:talent@unitedwaygc.org</a>

Director of Volunteer Engagement

OnTrack Greenville seeks a strategic and driven leader to serve as Director of Program Operations, overseeing the effective management of program activities, including grants management (with a focus on a significant federal grant), financial sustainability, contract compliance, and data-driven program evaluation. This role requires strong analytical, interpersonal, and collaborative skills to foster partnerships with diverse stakeholders and ensure alignment with organizational goals and funder requirements.

Director of Program Operations

The Director of Community Investments is a key member of the Community Impact Team with responsibility for overseeing $3 million in grant investments, strengthening and managing relationships with funded partners, and collaborating with community stakeholders to achieve United Way’s organizational strategy.

4 United Way of Greenville County Jobs