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The Vice President of Impact Services provides leadership and overall direction to 211 Northwest Florida and the community impact work of United Way of West Florida. This position is responsible for the planning, development, management and implementation of strategies and investments to help improve programs and services to fulfill UWWF’s Mission, Vision, and Priorities. The VP of Impact Services ensures training curricula, policies, and processes are in place that meet 211, 988, and Veteran Support Line accreditation standards. The VP of Impact Services is a member of the UWWF leadership team, and as such works to further the mission of UWWF and to help the organization become a thriving United Way while achieving community level change.&nbsp;Main Job Tasks and Responsibilities:&nbsp;211/988/Veteran Support Line&nbsp;Maintains up to date knowledge and understanding of community resources and works with the Resource/Data Operations Manager to ensure the resource database is updated as needed, and at least once a year.&nbsp;Provides timely and regular reports to the UWWF Board of Directors, funders, United Way of Northwest Florida, United Way Emerald Coast, Inform Florida and other key partners.&nbsp;Ensures training, monitoring and scheduling systems are in place for 211/988 staff and structure.&nbsp;Maintains system for a disaster activation of staff and volunteers. Authorizes overtime as needed. Works with United Way Worldwide and United Way of Florida for help engaging other 211s to take calls when call volume greatly exceeds 211 Northwest Florida’s capacity. &nbsp;The intensity of the disaster may determine working at an alternative location, including the Emergency Operations Center (EOC).&nbsp;Maintains working knowledge of all telephone and call center equipment and software including: &nbsp;VisionLink, other necessary databases, and softphone headsets; and backup administrators of the telephone system.&nbsp;Maintains working knowledge of information and referral software (VisionLink, C.A.N., WebEOC and others).&nbsp;With input from the Center Director, identifies annual equipment and software demands, arranging for upgrades and/or replacements.&nbsp;Ensures 211 maintains website synchronization (VisionLink, Go-Daddy domains, and email accounts for remote access).&nbsp;Strengthens partnerships in the counties where 211 operates.&nbsp;Works with VP of Philanthropy and Communications and CEO to identify additional funding sources for 211.&nbsp;Working with the 211 Center Director, evaluates system for continuous improvement to accelerate the impact and growth of 11.&nbsp;Works with Marketing on strategic messaging for 211.&nbsp;Seeks opportunities to educate the public regarding 211 via oral and written methods.&nbsp;Community Impact&nbsp;Provide leadership, supervision and evaluation to direct reports and monitor their leadership of staff.&nbsp;Research and identify innovative initiatives to benefit Escambia and Santa Rosa counties as it relates to impact services.&nbsp;&nbsp;Identify opportunities for collaboration and partnerships to improve the quality of life of Escambia and Santa Rosa County residents, establishing UWWF’s visibility, involvement and leadership in UWWF’s focus areas of youth opportunity, healthy community, financial security and disaster resilience.&nbsp;Work with the team to manage or oversee community initiatives, such as Healthy Schools Escambia, VITA, and Achieve Escambia, providing strategic direction and coordinating program components.&nbsp;Assist with resource development for community initiatives, including but not limited to foundation, state, and federal grants.&nbsp;Assist in setting vision and priorities and defining outcomes for UWWF’s internal programs&nbsp;Conduct research, gather data, conduct focus groups, and prepare reports on critical community issues and community needs.&nbsp;Identify and monitor key indicators that measure the effectiveness of UWWF’s community impact work.&nbsp;Provide for the analysis and maintenance of data necessary for planning and reporting.&nbsp;Work closely with Resource Development and Marketing teams to ensure consistent messaging, information sharing and collaborative planning that strengthens United Way initiatives. &nbsp;&nbsp;Develop and manage annual department budgets.&nbsp;Community Investment&nbsp;Work with staff to manage and facilitate community investment process.&nbsp;Assist with recruitment and training of community investment volunteers, ensuring representation from a variety of sectors within the community.&nbsp;Ensure a community investment framework that relies on data to support priorities.&nbsp;Oversee &nbsp;training and support to partners to ensure outcomes are met.&nbsp;Assist with evaluation of agency progress towards goals and outcomes.&nbsp;Work with Community Investment Committee and staff to strategically review and revise the community investment process to ensure continuous improvement&nbsp;Certifications:&nbsp;Pass all required FEMA (online) and classes (Incident Command System) Series 100-800 in preparation for functioning at the Emergency Operations Center during a disaster.&nbsp;Obtain/maintain AIRS certification in Information and Referral and Resource Specialist.&nbsp;

United Way of West Florida

United Way of Escambia County

VP of Impact Services

<h2>Position Summary&nbsp;</h2>The Operations Manager plays a critical role in ensuring the smooth and efficient day-to-day operations of the organization. This position oversees administrative systems, facility, and financial processes to support the non-profit’s mission and programs. The Operations Manager ensures operational excellence, compliance with policies, and effective resource management across departments.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Oversee daily administrative operations, including office management, vendor relationships and service providers, ensuring compliance with contract terms and annual budget.</li><li>Maintain accurate organizational records, licenses, and compliance documentation.</li><li>Coordinate logistics for meetings, meeting minutes, events, and board activities as needed.</li><li>Oversee office efficiency and appearance by maintaining common areas, equipment maintenance, and supply procurement.</li><li>Manage the relationship with the landlord, working closely with the property manager.</li><li>Manage annual organization accreditations including UWW Membership Renewal, UWW Database 2, Nonprofit First, BBB Wise, and other Federal, State, and local as required.</li><li>Supervision of the front desk Administrative Assistant.</li><li>Coordinate annual commercial insurance renewals in a timely manner.</li><li>Develop and implement operational procedures to improve workflow and reduce costs.</li><li>Work closely with the Senior Vice President of Finance to monitor budgets and financial reports.</li><li>Handle confidential information with discretion and professionalism.</li><li>Oversight of incoming and outgoing mail processes, weekly bank deposits and reporting, and managing petty cash.</li><li>Assist, as assigned by management, with the organization’s disaster response efforts.</li><li>Perform other duties as opportunities are presented and/or assigned.</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Associate degree preferred.</li><li>3-5 years of experience in operations, administration, or related roles (non-profit experience preferred).</li><li>Strong organizational, analytical, and problem-solving skills.</li><li>Excellent interpersonal and communication abilities.</li><li>Proficiency with Microsoft Office Suite and familiarity with accounting or CRM software.</li><li>Demonstrated ability to manage multiple projects and deadlines effectively.</li></ul>

United Way of Palm Beach County

Operations Manager

<h2>Position Summary&nbsp;</h2>The Resource Development Manager reports to the Senior Vice President of Resource Development and will play a critical role in the management of United Way of Palm Beach County’s corporate workplace fundraising campaigns.&nbsp; This position will oversee a defined portfolio of corporate relationships to support the total annual workplace revenue goals. Workplace revenue is comprised of employee giving campaigns, workplace-led special events, and corporate gifts. The Resource Development Manager is expected to develop, cultivate, and manage new and existing corporate relationships as part of the overall fundraising strategy.&nbsp;The ideal candidate thrives in a forward-facing role, building relationships and providing excellent customer service.&nbsp;This position will work cross-functionally with internal stakeholders as well as work externally with a defined segment of corporate industries to aid in their corporate social responsibility initiatives. This position serves as a key participant of the Campaign Cabinet to support new business and re-engagement business strategies.&nbsp;The Resource Development Manager is essential to the success of United Way of Palm Beach County’s financial commitment to the community to strategically address the most critical needs and create systemic change through helping youth succeed, stabilizing families, and empowering healthy lives.<h2>Essential Duties and Responsibilities</h2>The essential functions include, but are not limited to the following:<ul><li>Manage large portfolio of assigned corporate accounts to aid in the planning and execution of corporate “workplace” giving initiatives</li><li>Increase investment in United Way by expanding and diversifying resource development efforts in workplace campaigns with the support of the Campaign Cabinet</li><li>Make presentations and represent United Way of Palm Beach County in the community at local events and workplace campaign kick-offs&nbsp;</li><li>Ensure that accurate, up-to-date information is maintained in the database for assigned portfolio of accounts</li><li>Work in collaboration with full development team to ensure corporate partners are educated and aware of all affinity group engagement opportunities for their employees</li><li>Ability to build consensus and facilitate collaboration and productive relationships with diverse individuals, groups, organizations, and community</li><li>Work closely in partnership with finance and pledge processing for the pledge reconciliation process to help ensure UW is in receipt of full giving amounts</li><li>Manage and monitor progress and results for all assigned accounts</li><li>Work in partnership with assigned temporary campaign staff by participating in the training, support, motivation, problem solving and assessment of assigned accounts</li><li>Collaborate with marketing to develop content for fundraising needs including year-round menu of giving opportunities and other seasonal corporate engagement materials</li><li>Represent UWPBC at public speaking engagements with local businesses and events&nbsp;</li><li>Assist, as assigned by management, with the organization’s disaster response efforts</li><li>Perform other duties as assigned</li></ul><h2>Minimum Qualifications (Knowledge, Skills, and Abilities)</h2><ul><li>Bachelor’s degree with 1-3 years of experience in the field of sales and/or fundraising, or a minimum of 4 years’ experience in fundraising.&nbsp;</li><li>Must have strong writing skills and be proficient in Word, Excel, and database management</li><li>Ability to manage multiple demands; results oriented and ability to work quickly and accurately&nbsp;</li><li>Experience in working with Boards and volunteers a plus; extremely tactful and diplomatic in dealing with confidential concerns</li><li>Ability to solve problems independently, effectively, and creatively</li><li>Works well with people and engenders trust and confidence from fellow staff and volunteers</li><li>Excellent verbal and written communication skills&nbsp;</li><li>Understanding of and commitment to CRM (customer relationship management)</li></ul>

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