field_job_employment_type

field_job_occupational_field_parents_all

field_job_experience

job_organization_name

1 


United Way of El Paso County is committed to improving the lives and futures of all people 
in the community. We bring together expertise, funding and volunteer support to 
positively impact education, health, basic needs, and financial stability. In partnership 
with others, we work to eliminate inequities experienced by diverse populations so that 
all people have a safe, healthy home environment, achieve their educational potential, 
and increase their financial stability. We commit to building bridges across cultural, racial, 
religious, and economic boundaries. 

Position: RESOURCE SPECIALIST 

 
Reports To: Manager of Resiliency Center 
 
Purpose: The Community Resource Specialist supports the mission of 

United Way of El Paso County (UWEPC) by serving as the first 
point of contact for community members, partners, and volunteers 
engaging with the Resiliency Center. This role provides direct 
client support, ensures smooth administrative operations, and 
strengthens partnerships to enhance service delivery. The ideal 
candidate is compassionate, organized, and committed to 
community resilience. 

 
 
MAJOR DUTIES &amp; RESPONSIBILITIES: 

 
Client Services 

ï· Serve as the primary point of contact for inquiries via phone and the El Paso 

Helps platform. 

ï· Greet and assist community members, donors, volunteers, and partners. 

ï· Conduct participant intake and collect eligibility information. 

ï· Maintain a welcoming and supportive environment for all participants. 

ï· Keep an updated directory of community resources and partner contacts. 

ï· Accurately document participant interactions, referrals, and barriers to service. 

ï· Schedule appointments for participants, with Resiliency Navigators. 

ï· Track and log client data and feedback for continuous program improvement and 

reports. 

ï· Work from assigned site as needed. 

ï· Other duties as assigned 


2 


Administrative Support 

ï· Maintain and update a central database of partner and stakeholder contact 

information. 

ï· Manage phone lines, reception messaging, voicemail, and general inquiry 

emails. 

ï· Assist in meeting logistics: invites, RSVPs, vendor coordination, and calendar 

updates. 

ï· Track and report Center usage data and community engagement statistics. 

ï· Draft correspondence, reports, memos, and other written materials as needed. 

ï· Provide general administrative support to Center staff. 

Community Partnerships 

ï· Stay informed on programmatic and community initiatives. 
ï· Develop and maintain partnerships with local service providers and stakeholders. 
ï· Facilitate collaboration between community partners to meet evolving community 

needs. 
ï· Represent the Center in strategic meetings to help shape United Way’s impact 

strategies. 
ï· Promote and advocate for UWEPC programs and values through relationship 

building. 

Community Engagement 
 

ï· Collaborate with other United Way teams to deliver partner support. 

ï· Attend community events and represent United Way’s mission and initiatives. 

ï· Promote public awareness and cultivate support among local organizations and 

businesses. 

Qualifications 

ï· Associate degree in office administration, business, nonprofit management, 
social services, or related field; or equivalent combination of education and 
experience. 

ï· Minimum of 2 years of related professional experience. 

ï· Familiarity with nonprofit sector is a plus. 

ï· Must possess a valid driver's license, reliable transportation, and insurance. 

ï· Bilingual in English and Spanish required. 

ï· Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook). 

ï· Familiarity with Zoom, Microsoft Teams, and virtual meeting platforms. 

ï· Experience with case management or CRM systems preferred. 

ï· Demonstrated ability to work collaboratively and cross-functionally. 

ï· Excellent project coordination and data-driven decision-making skills. 


3 


ï· Initiative-taker with strong communication and 
problem-solving abilities. 

ï· High integrity, professionalism, adaptability, and a commitment to service. 

ï· Background check required. 


 
Job Classification: Full time/Non-Exempt 
Salary Range: $34,000 - $37,500 
Classification: Full-Time, Exempt 
Benefits: Health, Dental, Life Insurance, Retirement Contributions

1 Social Services / Nursing Job in El Paso, TX, USA